FAQ For events at the Allianz Arena Season 2018-19
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FAQ
For events at the Allianz Arena
Season 2018-19
INDEX
Mantling and dismantling ........................................................................................................................................................................... 2
Elevators for deliveries ................................................................................................................................................................................ 2
Signage to your event .................................................................................................................................................................................. 2
Deliveries and postage ............................................................................................................................................................................ 2-3
Disability Access Allianz Arena ................................................................................................................................................................ 3
Catering .......................................................................................................................................................................................................... 3
External service provider ............................................................................................................................................................................ 3
FC Bayern Erlebniswelt ............................................................................................................................................................................... 4
FC Bayern Megastore | Fanshops ............................................................................................................................................................. 4
Fun-Packages ................................................................................................................................................................................................ 4
GEMA .............................................................................................................................................................................................................. 4
Give-Aways .................................................................................................................................................................................................... 5
Hotel recommendations.............................................................................................................................................................................. 5
Parking ............................................................................................................................................................................................................ 5
Final number of guests ............................................................................................................................................................................... 5
Staff.................................................................................................................................................................................................................. 5
Calendar for matchdays .............................................................................................................................................................................. 6
Shuttle Service | Bus transfer ..................................................................................................................................................................... 6
Summer break ............................................................................................................................................................................................... 6
Guided Arena Tour ........................................................................................................................................................................................ 6
Technic ............................................................................................................................................................................................................ 6
Taxis ................................................................................................................................................................................................................. 6
Animals .......................................................................................................................................................................................................... 7
Insurance ........................................................................................................................................................................................................ 7
Site inspection .............................................................................................................................................................................................. 7
Directions ....................................................................................................................................................................................................... 7
Welcome Zones ............................................................................................................................................................................................. 7
WIFI ................................................................................................................................................................................................................ 7
Contact ........................................................................................................................................................................................................... 8
-1-
INFORMATION FROM A-Z
MANTLING & DISMANTLING
Please inform us on your time schedule for mantling and dismantling, we need to coordinate these plans together. Larger
events require a handover of all areas and function rooms, before and after the event.
If there are set-up or dismantling days, they will be charged with 50 % of the day room rental. The set-up the day before
is free of charge for 2 hours if the room is not used otherwise. We are pleased to define the time with you individually.
If you are going to plan the setup with an external contractor, please kindly note that we need to order a steward for
supervision the setup. Please note that floor plans need to be communicated early and be released from our site.
ELEVATORS FOR DELIVERIES
You will find the two elevators which you can use for deliveries on the left side at the entrance to the Press Area (T2).
Please note that the maximum weight for the elevators is 1,25 t.
Dimensions inside the elevator: 2,40m x 1,10m x 2,10m
Dimensions elevator door: 2,10m x 1,10m
SIGNAGE TO YOUR EVENT
We will place signposts with your company- or event logo directly from the entrance point Welcome Zone West. Please
send us your logo in jpg format. Of course you can also fix your own signage, but please inform us in advance. There a
few points to take into consideration, for example fixing signage on walls, floors and ceilings are not allowed, only on
self-carrying devices. Also please note that is strictly prohibited to obstruct the emergency exits in any way.
DELIVERIES & POSTAGE
You can send us your packages and deliveries up to three days in advance to your event. Our goods receiving
department is open from Monday to Friday, 08.00 a.m. – 12.00 a.m.
Please observe the following requirements:
- All deliveries must be clearly addressed as follows:
DO & CO München GmbH - Allianz Arena
„Warenannahme“
Date of the event - Organizer- Function Room
Werner-Heisenberg-Allee 25
80939 München
-2-
INFORMATION FROM A-Z
- Please inform us in advance how many packages you are going to send to us and when they will arrive.
- Deliveries on a matchday can`t be considered because there is no access permit.
- We are not liable for any material or items which are left unattended in the function rooms
- The organizer is solely responsible for picking up all material and packages after the event. All deliveries are kept for
your disposal in DO & CO`s Goods receiving department.
- Please inform us, when you want to pick up your goods after the event. We will need the exact date and time, as well
as the number of packages you will be picking up, latest 2 days after your event.
- Please note that each package has to be signed in advance with one of our delivery notes.
DISABILITY ACCES ALLIANZ ARENA
The Allianz Arena in Munich-Fröttmaning was specifically designed to allow mobility-impaired visitors to enjoy their stay
at the Arena. More information you find here: www.allianz-arena.de/de/service/barrierefreie-arena
CATERING
With our three divisions Airline Catering, International Event Catering & Restaurants, Lounges & Hotel we offer our guests
a gourmet experience for all senses.
DO & CO is a passionate host. Our team of more than 11,000 personalities at 31 locations in 11 countries and on three
continents ensures that our guests feel comfortable - no matter when and where in the world. Our only task is to be there
for the guests and our customers and to make every event an unforgettable experience.
A high quality demand on product, personal service as well as a high degree of flexibility distinguish our team. Special
commitment, culinary excellence and attention to detail make the difference and the distinctiveness of the brand
DO & CO.
In 2014 Arena One GmbH was taken over by the international DO & CO AG. In the Allianz Arena the two brands Arena
One and DO & CO can be found. The public areas, i.e. kiosks, fan meetings and visitor tours are presented under the
brand Arena One. The international premium brand DO & CO is represented in the VIP areas at home matches of FC
Bayern Munich as well as on non-matchday events.
DO & CO is the exclusive hospitality partner and caterer of the Allianz Arena. An external booking of the catering or the
bringing of food and drinks is not permitted. Please note that we have a new banquet folder every season. We are happy
to provide you with individual food suggestions.
EXTERNAL SERVICE PROVIDER
We are happy to ask our service providers for extra services for your event, such as furnishing or decoration. We will
include their offers into our DO & CO proposal. If you prefer your own suppliers, please inform us beforehand.
Should you book an external technical supplier, we are planning with an intern technical master for events to monitor
compliance of the stadium company.
-3-
INFORMATION FROM A-Z
FC BAYERN ERLEBNISWELT
In the FC Bayern Erlebniswelt, visitors can literally "feel and experience" the club. Differently than in any other classical
football museum, not only numerous prominent exhibits are in the focus of the FC Bayern Erlebniswelt, for example many
trophies, footwear and tricots of the famous Bavarian football stars from today and former times, it is also a
demonstration of the 118-year-old history of one of the most famous and most successful clubs in Europe.
The history is presented with an expressive mixture of information, emotion and interaction.
Goosebumps are guaranteed to all fans, when they discover and experience some of the most moving and important
moments of the club.
The FC Bayern Erlebniswelt is open every day from 10.00 am – 06.00 pm; last admittance is at 05:15 pm.
You can find further information to the FC Bayern Erlebniswelt in our document „Fringe events“.
FC BAYERN MEGASTORE | FANSHOPS
Here you can find the original jerseys of the premier league record holder and many more fan articles. If you want some
articles for the UEFA Champions League or for the next Home match in the Allianz Arena – you will find everything from
flags, accessories up to stickers to show your confession to the FC Bayern.
Also the mascot of the FC Bayern, Berni and other popular Fan articles for infants and kids can be bought here.
Opening hours: daily 10.00 am– 06.30 pm (not on matchdays)
There is also the possibility to open a FC Bayern fan shop at the VIP Area (3/4/5) during events. If you are interested, we
will give you further details. A minimum turnover is estimated.
FUN-PACKAGES
Make your event to an unforgettable highlight. We will offer you different opportunities with our partners to loosen your
event.
Fun-Packages for example:
- Casino (Poker, Black Jack, Roulette und Craps)
- Dinner Games (Table golf, Cake table tennis)
- fitting the soccer theme (Table football XXL, Kick-O-Mania, human kicker).
The implementation largely depends on the event location. We will be happy to check the availabilities for you.
GEMA
As an event venue, we are obliged to report all events with the usage of music to the GEMA (music licensing and
royalties). You can find further information under the following link: www.gema.de
-4-
INFORMATION FROM A-Z
GIVE-AWAYS
There is the possibility of buying Give-Aways of the Allianz Arena and the FC Bayern Munich. We are happy to buy these
items for you and place it in your event room.
You can get inspiration at: www.allianz-arena-shop.de or www.shop.fcbayern.de
HOTEL RECOMMENDATIONS
For overnight stays near the Allianz Arena, we can recommend you following hotels:
Marriott Hotel München
Address: Berliner Straße 93, 80805 München
Phone: +49 89 360020, E-Mail: muenchen.marriott@marriotthotels.com
Homepage: www.marriott-muenchen.de
PARKING
Your guests can park their cars in the parking lot S1, situated right after the entrance gate S0/S1. You don`t need a
parking ticket, as access is managed through a manned gate. The guests will have to mention a communicated password
to enter for the event.
There are up to 1.200 parking spaces available on 4 Levels.
FINAL NUMBERS OF GUESTS
We need the final number of attendees in written form latest 8 workdays prior to the first day of your event. Further
company regulations and terms and conditions as well as our cancellation policies can be downloaded at the following
website: www.arena-one.com/agbs
STAFF
The final number of service and kitchen staff depends on the kind and order of courses for your event, as well as on the
spatial facts and your actual guest number. Please note that the minimum working hours of our service staff is 4 hours
and the maximum 10 hours. The time for set-up and dismantling will be charged as working hours. Billing according to
the actual working hours.
In addition, depending on the requirements of the event security staff will be scheduled at the entrances to the arena as
well as to the function room. A lavatory attendant ensures perfect cleanliness in the sanitary facilities. Of course we also
provide cloakroom attendants and hostesses on request. At events with over 300 People we would recommend the
booking of a paramedical team.
-5-INFORMATION FROM A-Z
CALENDAR FOR MATCHDAYS
The calendar for matchdays is public at the end of the year for the season of next year. The season plan for home
matches will be released in July for the upcoming season. The exact scheduling of matchdays is performed 4-6 weeks
beforehand. The UEFA Champions’ League group stage dates are definite in August. Events can only take place at non
matchdays.
SHUTTLE SERVICE | BUSTRANSFER
Have you ever dreamed of driving in the official team bus of FC Bayern München? Are you still looking for an exclusive
way to transport your guests comfortably to the arena? We help you, to realize the transportation of your guests, whether
with a bus or a limousine. Gladly we transmit to you the individual offer of our external suppliers. For this we charge a
handling fee.
SUMMER BREAK
We will use the seasonal summer break (May-July) for renovation and remodeling. This change can lead to building noise
and potential barriers. In this case we will inform you in advance.
GUIDED ARENA TOUR
Fascination soccer – for that stand the Allianz Arena. Join us on one of the range of stadium tours operated by Arena One
and discover one of the world’s finest stadiums for yourself. Our tours offer both individual visitors and group a
fascinating and comprehensive introduction to the Allianz Arena.More detailed information can be found in the
framework program portfolio.
TECHNIC
The preferred partner for event technology in the Allianz Arena is Wilhelm & Willhalm - event technology GmbH & Co. KG.
Among other things, W & W sees itself as a service provider in the field of event technology as well as fixed installations
in media technology. A colleague of W & W will contact you if necessary to discuss the individual technical requirements
and to create a customized offer.
Should an external service provider be booked, we plan with an internal technical master for event technology to review
and monitor compliance with the requirements of the stadium operator company.
TAXIS
Should your guests need a taxi you can order this at the reception at the welcome zone west. The waiting time is between
5 to 10 minutes. If your guests arrive by taxi they can be brought directly to the welcome zone west.
-6-INFORMATION FROM A-Z
ANIMALS
Please note, that animals are not allowed in the stadium.
INSURANCE
Depending on the size of your event, we strongly recommend to conclude third party liability insurance for your event.
SITE INSPECTION
To understand the access and walkways to your function room we recommend a visit beforehand. We are happy to show
you around, please call us for an appointment. Gladly we are able to invite our external suppliers as specially our
technicians. With the 360° link at the Allianz Arena website additional explore our premises:
www.allianz-arena.de/de/events
DIRECTIONS
Please forward the sent directions to your guests.
The access by car, taxi or bus is possible through the special entry gate S0/S1. This is staffed and opened 24 hours.
If you arrive with public transport you can enter through the service gate. There are turnstiles with a bell.
Your guests are registered by the company name or the event name and need to be mentioned at the security staff or at
the turnstiles. After this your guests can follow the signage to the Event rooms.
WELCOME ZONES
The Welcome Zone West is the central entry for events and is occupied by a security staff 24 hours. Your guests can ask
for taxis at the reception. The waiting period is round about 5 – 10 minutes. The Welcome Zone West also converse as
phone central and as lost-and-found office.
3 further Welcome Zones (East, North and South) can be used as access for your guests. Depending on your event room
other welcome zones can be set as first arrival place.
WIFI
The free WIFI is available for use in the Allianz Arena. The speed is 45 Mbit.
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