2018 EASTER EGG DROP VOLUNTEER GUIDE - NewSound Church
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We are so excited to have our amazing Serve Team serving our community this Easter at the NewSound Helicopter Egg Drop! We want to thank you for taking the time out of your Easter weekend to make this an incredible event and an opportunity for our community to experience a service at NewSound. Our hope is that they will not only encounter God, but will also see the generous hearts and hospitality of our church family. Enclosed you will find all of the information you will need to make this day a success. Please take the time to read through all of it, paying special attention to the responsibilities of your team, so that the day can go as smoothly as possible. As with everything we do, we want to create an environment of excellence, so if you have any questions that are not covered in this booklet, please do not hesitate to let us know. We cannot wait for this exciting and fun event, but even more, we cannot wait to see how God uses us and our efforts to reach out to those who are close to us, but far from Him. We love you and thank you for everything you do to make NewSound Church so special! Much Love, Pastor Josh and the Team CONTENTS Event Timeline ………………………………………………………………. 3 Teams, Leaders, and Responsibilities ……………………… 5 Volunteer Information & FAQ ……………………………………. 8 Parent Information ………………………………………………………… 9 Event Map ……………………………………………………………………… 11 Walkie-Talkie Channel List ………………………………………….. 12 2
EVENT TIMELINE PRIOR TO SERVE TEAM RALLY Volunteers Arrive on Site • Parking for our serve team will not be available on site. Please park at our neighboring businesses: check the Boys and Girls Club lot first, and when full, then the daycare next door. These locations are both approved for our team to park and within walking distance, and we are asking our serve team to park off-site so that we can make sure we have parking places available on-site for our honored guests. • If you are not serving during the NewSound Easter service(s) and therefore miss Serve Team Rally, check-in at the Check-In Tent to receive your information on which event team you are serving on and where to meet up with your team captain. SERVE TEAM RALLY • Saturday at 4:00 PM • Sunday at 8:45 AM FOLLOWING THE NEWSOUND CHURCH EASTER SERVICE All volunteers go to their designated areas, ready for guests! • Registration Team report to Check-In Tent at the fields by 12 Noon. • Field Team will report to the fields by 12 noon. We need at least 4 team members (1 per field) present by noon. The rest of the team will need to be out there just prior to service ending. • Both of these teams are present in the event that we have people arriving solely for the egg hunt. • The NewSound Kids Team will head to the fields just as soon as all of the kids in their designated rooms have been checked out. If you are serving this event and you have kids checked into NewSound Kids, make plans ahead of time as to how you are going to check them out quickly so our Kids Team can get to the fields and you can serve. Especially if you have babies in the Nursery. It will require some planning ahead, but our entire Kids Team needs to be on the fields, so don’t leave them checked into NewSound Kids during the hunt! Event is Open to the Public • Parking team to direct any guests arriving after services into parking spaces. They will make sure to inform guests that they must be pre-registered for the egg hunt portion of the event and will hand out information to parents as they arrive. Parking Team will also be directing families to the crosswalks that we will be using to walk between the egg drop fields and the bounce house area. Crosswalks are highlighted on the event map. 3
• Encourage Participants to pick up their kids and then head straight to their respective fields after service. • If anyone arrives that did not pre-register, they will not be allowed on the fields for the egg hunt, but they are welcome to enjoy the Bounce Houses, Easter Bunny, Face- Painting, and Food Trucks open for business in the back of our school property. EGG DROP TIMES • All children will check into their age-appropriate fields and remain in the holding zone portion of their field. The Egg Hunt will begin and each field captain will release their kids from their holding zones after the helicopter has cleared the area, beginning with the 2-4 year old field, and continuing by age group every 5 minutes after, to stagger the hunts. The field team captain releases the kids with a countdown over the megaphone and by tearing down the caution tape line for their field that holds the kids in their holding zone. • Field Team Volunteers will be responsible for making sure the children are waiting patiently until they receive the signal that their hunt has begun. Field Team Volunteers will also be carrying around buckets of Easter eggs to sneak into a kid’s basket that may not be finding very many, making sure every kid is getting a great amount of eggs. Our goal is that every kid would leave with at least a dozen eggs. • Fields will be cleared and bracelets will be checked following each hunt, matching parent and child codes before they exit the field, just like we would a NewSound Kids classroom at check-out. Volunteers kindly remind participants that the bounce houses, bunny activities, food trucks, face painting, etc. are open after the hunt and can be found in the back of the school property. We will have parking team members working the crosswalks (highlighted on the event map) to make sure our families are safe walking to and from that area. Event Ends • All activities close down • Parking team continues to assist guests as they leave. • All other volunteers assist with clean-up/tear-down, to include clean-up of the parking lot of our neighboring business parking locations. Event should be completely wrapped up and cleaned up; volunteers and staff leave. 4
TEAMS, LEADERS, & RESPONSIBILITIES TEAM & RESPONSIBILITIES TEAM CAPTAIN SERVE TEAM AREA QUALITY CONTROL / SECURITY Serve throughout the event meeting needs as they Andrew Wilson Usher Team arise to make sure the quality is excellent Doug Wright throughout. Crowd control for fields; keeping the right people on the right field (no parents) and making sure everything with the drop is executed well. Make sure everyone is safe and if a parent or child is lost, help them find their child. If a child or parent is lost, they will report to the Red Information Tent to reunite. Must be able to correct an adult or child if necessary. Immediately following the service, half of this team will report to the egg drop fields and half of this team will report to the inflatables area. Periodically check restrooms so that they are kept clean and stocked. Serve throughout the event helping pick up & empty trash, meet needs as they arise, and anything you can do to make sure the quality is excellent throughout. FIELD TEAM You will be assigned to a field for the day until the Francois & Christie Café Team NewSound Kids Team arrives on the fields. You will van Well need to put eggs out on the field prior to the helicopter drop. You will let kids with bracelets onto the fields’ holding zones, making sure no parents enter the field, and you will explain to them that they pick up their kids at the same place they let them into the field. You will occupy and entertain kids in the holding zone of the field and ensure they don't cross into the egg hunt zone of the field (behind the caution tape line). After the NewSound Kids team arrives, you will head over to the bounce house area to serve that area. We want you over to that area early, so that you are already over there and ready to greet our guests as they walk over after the egg hunt. PARKING TEAM Direct traffic, direct parking, set up cones, etc. Hand Matt Moser Parking Team out maps/info card to every car that comes in just Tyler Hodges for the egg hunt. You are the first person our guest will interact with and we want it to be an amazing experience. Serve as crossing guards for all of our crosswalks that are the highlight routes for guest moving from the egg hunt fields to the bounce house area in the back of the property. 5
HOST TEAM This team will be split between two areas: Brock & Katie Host Team Herron 1.) Field Area: hang around outside the egg hunt fields and registration tent (in the front area of the school) 2.) Bounce House Area: be around the bounce house area and Red Information Tent, which is for guest information and will be located in the back of the school property. The check-in tent in the front area will be where volunteers may come to check-in and you may need to help direct. The Red Inforamation Tent in the back area will be the meeting place for any children who get separated from their parents. This team needs to be knowledgeable about the church and will spend their time connecting with people, sharing information about the event, directing people, and answering questions. Also be open to praying with a guest if requested. REGISTRATION TEAM You will check-in attendees for the event and also Victoria Gosnell Admin & Check-in place the appropriate color band for the field they Teams are registered for. You will check them into their appropriate services. You will also give an additional white bracelet to those who indicated they did not want their child photographed. This team will move into place from the kids’ check-in area at Building B before services, to the check-in tables by the fields by mid-service to greet any people who just come for the event and not the service. All tables, chairs, and check-in A-frame signage need to move over. You are the first point of contact for many of our families, so please remember people over process. We want to make registration as smooth and effortless as possible but remember that being friendly and connecting with families is the ultimate goal. BUNNY TEAM This team will make sure everyone is safe and Trenton Rodriguez Worship & Creative having fun. The Bunny Team will be split up Dave Terrell Team between: 1.) Helping with the lines to meet and get pictures taken with the Easter Bunny 2.) Helping the lines to get face paint and the lines at the bounce houses if that team needs more help. 6
SET-UP / TAKE-DOWN / CLEANUP Responsible for the setup of the fields for the egg Dave & Danielle All Teams drop on both days. Set-up: Smith • Red tent for guest information in the back property where bounce houses will be. • Set up the large tan tent for check-in on the road right in front of the fields. • Set up tables and chairs out front of NewSound Kids check-in for registration. Once service has started, we will move these over to the tan tent where check-in happens by the fields for anyone that did not check their kids into NewSound Kids. • Set up tables for face painting in the back area. • Set up trash cans throughout the property, especially where food trucks will be in the back. • Make sure bathrooms are all open and are clean. Serve throughout the event helping pick up & empty trash, meet needs as they arise, doing anything you can do to ensure the quality is excellent throughout. After the event, break down the fields and tables. Refer to the map to know where to set up everything. Take inventory prior to event to ensure we have enough tables for everything. KIDS FIELD TEAMS This team’s primary goal is to make sure everyone is LaShawn Moser NewSound Kids SAFE and having fun. You will be the authority on the field, communicating what's happening at each drop to the kids and parents, making sure there is order and that rules are followed and parents do not come on the field. You must be able to correct an adult or child if necessary. Connect with families and make sure that each kid matches up with their parent (numbers match on bracelets) before they exit the field. A few members of this team will be holding 5-gal buckets full of extra eggs. You’ll walk the fields during the hunt to sneak some eggs into kids’ baskets that may look empty, ensuring each kid leaves happy with a full basket. Your goal is fpr every kid to walk away with at least dozen eggs, so watch out for those that don’t and let’s sneak some in their baskets! 2-4 YEAR OLDS FIELD Brooke Bingham Nursery Team 5-6 YEAR OLDS FIELD Whitney Bosserman Toddler Team 7-9 YEAR OLDS FIELD Nora Lewis Preschool Team 10 – 12 YEAR OLDS FIELD Brooke Riley Elementary Team *PLEASE NOTE: ALL teams will help break down and clean up the campus after the event is over! Please do your part so it does not all fall onto one team. Thank you! 7
VOLUNTEER INFORMATION & FREQUENTLY ASKED QUESTIONS Where should I park? Parking for our serve team will not be available on site. Please park at our neighboring businesses: check the Boys and Girls Club lot first, and when full, the daycare next door. These locations are both approved for parking and within walking distance, and we are asking our serve team to park off-site so that we can make sure we have parking places available on-site for our honored guests. What should I wear? Please check the weather to make sure you’re comfortable. Anything that is suitable to wear to serve on a Sunday will be acceptable for the Easter Egg Drop. All of our Serve Team should be wearing a lanyard so we can more easily be identified by our guests. What if we need more volunteers for our area? Our team captains will be constantly evaluating whether or not our areas have enough people to manage it with excellence. Please be flexible if you are asked to switch to another team on the day of the event. If we feel that one team is in need of more help, and another team is well-covered, we will be asking a few volunteers to switch. Do I need to bring anything? There is no need to bring anything, but we recommend some cash for the food trucks. We want you and your family to enjoy the event, too! What if I come across a lost child or a parent who cannot find their child? Most importantly, please stay calm and help reassure the child or parent that we are doing all we can to keep the event safe and have plans in place for this. Please escort the child or the parent to the Red Guest Information Tent. This is our “headquarters” for the day. Our team captains will all have walkie-talkies and Brock Herron will be in the tent to be a point-person for communication from there. The Red Information Tent is located in the back of the property where our inflatables and food trucks area will be, and is noted on the event map. What if someone needs first aid? There will be a first aid kit at the Red Information Tent. Anything else I need to know? Have fun! Smile! There is no greater joy than serving God by serving others! This is our opportunity to show our community just how amazing and friendly our NewSound family is! Also, make sure to take pictures throughout the day as you serve together, and tag us on social media using #NewSoundEggDrop and #NewSoundEaster18 8
PARENT INFORMATION & FREQUENTLY ASKED QUESTIONS WHERE DO I GO FIRST? Once you are parked, you will want to head to our Easter service! Your children will go to NewSound Kids, which is located in Building B and will be easy to identify… just follow the bubbles! We’ll have everything you need at check-in. Our kids’ spaces are clean, safe and fun and have relevant and engaging worship, teaching, and activities. Once the kids are checked in, join us for our Easter service in the auditorium. After service, you’ll pick up your children from the kids’ area at the same place you checked them into, and then head straight to the football field. Make sure your child's name tag stays in tact on them and you keep your parent sticker we give you. Make sure you both have on your bracelets. Both you and your child will get matching bracelets that will have matching numbers. We will use these to match you back up with your child when they are exiting the field of their egg hunt. Please keep these on all day. If you opted out for photo use of your child when you registered, you will need make sure they are wearing the white bracelet given to them at the Registration Table, that is THE indicator for our team to not use photos of your child. WHERE DO I FIND MY FIELD? We have four fields total, divided by age groups. We will email you a copy of the map of the layout of the campus so you can easily locate the age-appropriate field for your kid(s). Safety is our number one priority, so to keep the number of people on the field at a minimum, only children are allowed on the fields at all times, plus the Field Team Captains. All of our Field Team Captains serve in our children’s ministry, are background checked and trained to serve your child with the best care. All fields are secured. No child can exit a field without a parent/guardian. We will use the numbers on your NewSound Kids check-in stickers or the bracelets to match you up together when exiting the field. While no parents/guardians are allowed on the fields, you will be able to watch them safely have all the fun from the sidelines. WHAT IF I HAVE KIDS IN TWO (OR MORE) DIFFERENT AGE GROUPS? If you have kids hunting in two different fields because they are in two different age groups, you are permitted to move a child from a younger field to an older field. However, we do not recommend this because the fields have been broken down by age for the safety of your child. We cannot allow you to take an older child and put them on a younger field. IF I HAVE KIDS ON TWO DIFFERENT FIELDS, HOW DO I PICK THEM UP? We will not let any kids leave a field without a parent/guardian. If you have kids on two different fields, we advise you to go to the youngest field first, then go to pick up your oldest child. The hunts will be staggered, to give you more time to get to your oldest child when their hunt is over. Until you get to their field, your child will be safe and secure while you are picking up your younger children at another field. 9
WHAT IF MY CHILD GETS SCARED OR FALLS DOWN DURING THE HUNT? Our team will be actively serving your kids if a child gets scared, hurt, or desires to be back with a parent. The child will be escorted by one of our team members to the side of the egg hunt field and will be taken care of until the leader can reconnect the child with their parent at the same place on the field where the parents drop off the children for that field. Again, all of our Field Team Captains serve in our children’s ministry, are background checked, and are trained to serve your child with the best care. WHERE IS THE EASTER BUNNY? We would love for you to get some snapshots of your kids with the Easter Bunny! He will be making a special appearance at the hunt! Feel free to take your own pictures, and we will also have a photographer available to take your picture, if you wish, which we will upload it to our Facebook page. You can retrieve the photo there after the event. We will also have Easter eggs by the Easter Bunny so that you can stage some egg-hunting action shots of your kids! This is also a great area for any little ones under the age of 2 to go play and “hunt” for eggs. This area will be in the back area of the school property where the inflatables, food trucks and face-painting is! HOW DO I KNOW WHO THE VOLUNTEERS ARE? All of our volunteers have NEWSOUND CHURCH badges on. If there is anything you need, just grab one of us! If you become separated from your child at any time during the event, please notify one of our volunteers and proceed to the RED INFORMATION TENT; please tell your children the same so that we can better assist you if this situation arises. WHAT CAN WE DO AFTER THE EGG DROP? We have inflatables and bounce houses and face painting that we would love for your kids to enjoy! Your kids will have opportunities to bounce/play for limited minutes at a time on the inflatables so that we make sure everyone can play safely. GETTING HUNGRY? We have some of the BEST food in Wellington here! If you would like to grab some food out on the lawn on this beautiful day, please stop by the food trucks. They will accept cash, and some will accept credit cards as well. 10
EVENT MAP 11
WALKIE-TALKIE CHANNEL LIST LEADER AREA Rebekah Smith FLOATER Kim Mauney FLOATER / HELICOPTER COORDINATOR Andrew Wilson / Doug Wright SECURITY LaShawn Moser NEWSOUND KIDS / EGG DROP FIELDS Brooke Weir NEWSOUND KIDS / EGG DROP FIELDS Francois van Well / Christie van Well FIELDS / BOUNCE HOUSE AREA Brock Herron RED INFORMATION TENT Victoria Gosnell REGISTRATION & CHECK-IN Matt Moser PARKING Trenton Rodriguez / Dave Terrell BOUNCE HOUSE AREA Dave Smith FIELDS / PARKING / REGISTRATION AREA LaShawn Moser NEWSOUND KIDS / EGG DROP FIELDS • Please note: Pastor Josh may be on a walkie if he decides it is necessary at any point. Our goal, however, is for him to be freed up to just walk around and meet people! • All walkies will be set to the same channel to streamline communication. Please note which area each person/people will be in so that you can call for the appropriate person and keep down unnecessary radio chatter. • When calling for a specific person, please say “Your Name to Whomever you are calling” – (i.e. Kim to Lashawn) – and respond with “Go for Your Name” – (i.e. “Go for Lashawn”) • Please do not start a new conversation in the middle of someone else’s unless it is an absolute emergency. 12
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