GUEST WELCOME GUIDE - Phish: Riviera Maya
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GUEST WELCOME GUIDE
TABLE OF CONTENTS
INTRODUCTION
03 - Daily Performance Schedule & Venue Info
04 - Venue Map
05 – Featured Art
BEFORE YOU GO
06 - Guest Dashboard & Palace Overview
07 - Traveling to Mexico
08 - Airport Shuttles & Resort Arrival
09 - Palace Resorts App & Event Concierges
10 - Event Check-In
11 - Covid-19 Policies
12 - Resort Transportation & Wayfinding
UPON ARRIVAL
13 - Dining Options
14 - Venue Menus
15 - Activities Map & Schedule
16 - Featured Activities
17 - Merchandise
18 - Off-Site Adventures
19 - Sustainability Efforts
20 - Departure Information
21 - FAQs & Guest Services
22 – Explanation of Phish Lyrics
02
WELCOME PARTY at the Nizuc Pool
Wednesday, February 23rd from 6:00 – 11:00 PM
DAILY PERFORMANCE 6:00 PM - 8:30 PM: DJ Break-A-Way
SCHEDULE & VENUE INFO 8:30 PM – 9:15 PM: Fire Show
9:15 PM – 11:00 PM: DJ Break-A-Way
Accessibility
Access platforms are for patrons with disabilities and one companion. Platforms are first
come/first served and saving seats is not permitted. If capacity is reached, we will ask For a full list of Prohibited For details regarding
companions who are able to exit the platform to make room for more patrons with disabilities. Items, please click HERE. entry into the venue each
In order to use this area, you must pick up an access wristband during check-in days or outside night, please click HERE.
the venue entrance, which typically opens one hour ahead of the venue on show days. Please
note: the festival does not provide personal care assistance, wheelchairs, or push service. As
the platform does have a maximum capacity, access to it is not guaranteed with an access Please submit an Accessibility Request (if you have not done so already) via the
wristband. That being said, we will prepare to host as many people as possible! Guest Dashboard Message Center if you foresee needing to utilize the access platform.
03
VENUE MAP
04
4
FEATURED ART
HOTTEA BEN’S SIGN SHACK
Eric Rieger, also known as HOTTEA, is a BEN KLEVAY
Minneapolis based artist. Rieger uses brightly
Ben Klevay has lived in Los Angeles for the last 15
colored yarn to design words and images on
years where he learned the “art” of hand lettering at
fences around Minneapolis. This year marks
LA Trade Tech. His signs have become popular
Eric's third time joining us in Mexico and we're
amongst Angelenos and have appeared at the LA
thrilled to have him back with an installation
County Museum of Art and most recently in the film
paying homage to Mayan architecture.
Licorice Pizza. Ben will be painting Phish-themed
signs (all available for sale) throughout the weekend
(daytime only) at the Sign Shack in the Venue
Courtyard.
HOTTEA’s 2019 installation
JAGUAR MURAL DIVERGENCE AND CONVERGENCE
VICTOR MELÉNDEZ JIM AND BRIGHTON DENEVAN
Victor Meléndez is a Seattle-based designer Jim and Brighton Denevan are Santa Cruz-
and artist, originally from Mexico. Meléndez’s
style is a combination of bold lines, vivid based father and son artists known for
colors, organic forms and mysterious, their large-scale land art and drawings
spellbinding characters. Victor designed the exhibited around the world. Their work is
Phish: Riviera Maya visual identity for 2020 and ephemeral in nature, disappearing with the
2022, and he joins us on-site to paint a large tides, the winds, and seasonal progressions.
Jaguar mural inside the venue. Look for the Denevans on the beach near the
venue’s main entrance as they create an
installation out of sand and light.
05
GUEST DASHBOARD & PALACE OVERVIEW
We’re almost there! Help us make this trip a smooth sail to paradise!
AIRPORT SHUTTLES: ON-SITE WIFI:
Make sure you provide all of your flight details in the Guest Good news for those looking to stay connected to their Usenet
Dashboard so we can arrange your shuttles to and from the newsgroups during their PHISH Riviera Maya trip,
airport. complimentary WIFI is available for all Moon Palace guests
throughout your stay!
OFF-SITE ADVENTURES: WEEKEND ITINERARY:
Our hand-selected off-site excursions are now off-sale but login You can view and print out your full weekend itinerary at any point
to the Guest Dashboard to review any adventure purchases you leading into the event. This way you can see all of your party’s info,
previously made. including reserved adventures and other add-ons in one place.
Log-in to the Guest Dashboard HERE.
If you have any questions regarding this app or the guest dashboard, please contact our Guest Services
team via the Dashboard Message Center or HERE.
06
TRAVELING TO MEXICO
Don’t forget your passport! You need it to enter Mexico.
SERIOUSLY, DON’T FORGET BEFORE YOU ENTER MEXICO HOLD ON TO THE BOTTOM HALF
YOUR PASSPORT OF YOUR FFM FORM!
You must have a passport with at least six (6) months Your airline will provide you with an “FMM Immigration This is very important. The Immigration Officer who stamps
valid time left before its expiration. Form” which you will be required to fill out with your personal your passport will keep the top of the form and give you back
information and submit upon entry into Mexico. Here is some the bottom portion of the form. It is required that you keep
Please make sure you have two empty passport pages in additional information to help you complete this form: this form for the duration of your trip. You will need it for
your passport. check-in and to board the plane for your return.
Purpose of your Trip: check off “Turismo / Tourism”
US Residents traveling with a Non-USA or UK passport, Prior to leaving the Cancun International Airport, please
you are required to bring your permanent resident card State and City Destination in Mexico: Cancún, Q.R., Mexico check that the number of days visiting Mexico is correct.
(Green Card).
Address: Moon Palace Cancun - Chetumal Km 340, Riviera Maya,
Non-US Residents, check your country’s international 77500
travel policies to make sure you have prepared the DO NOT LOSE THIS! We suggest putting it in your room’s
necessary documentation before travel. lockbox upon arrival. DO NO CALL IT A SAFE, IT IS A
LOCKBOX!
07
AIRPORT SHUTTLES
& RESORT ARRIVAL
AIRPORT SHUTTLES
UPON ARRIVAL AT THE
Transportation between Moon Palace/Beach Palace and
Cancún International Airport is included in your all-inclusive
AIRPORT, PLEASE FOLLOW
package. Please note that if your flight information is not THE STEPS BELOW:
finalized in the Guest Dashboard by Saturday, February 19th,
you will be riding standby and it may be your responsibility to • Go through immigration and proceed
arrange your own transportation between Cancún International through customs
Airport and Moon/Beach Palace.
• Exit the airport and look for Amstar staff
Please note: Beach Palace is a separate property than the Moon
Palace. Beach Palace guests should confirm with Amstar staff upon holding PHISH signs
arrival at CUN airport that they are getting on Beach Palace
transportation. • Your luggage will be tagged and loaded
onto the appropriate resort shuttle
RESORT ARRIVAL CHECK-IN REQUIREMENTS:
If you arrive before your room is available, the resort will store
your luggage and we will be happy to provide you with your • Must be a registered event guest
credentials so that you can enjoy the resort amenities while your
room is being prepared. Pro Tip! Pack your • Valid Passport
swimsuit and essentials in a carry-on bag so you can head
straight to the pool after check-in. • Immigration card
Guests will not be assigned to their specific room or • A good attitude, no one likes a downer
building until check-in.
Please note: Only accept transportation from Amstar staff. You will
not be required to pay Amstar staff for transportation. The time
between your flight’s arrival and your arrival at your resort can take *All CID registered guests will be able to check into their
upwards of two hours, depending on customs wait times and traffic. rooms with valid photo ID. The original purchaser(s) does not
need to arrive first for others to access the room.
08
8
PALACE RESORTS APP & EVENT CONCIERGES
Download the official Palace Resorts mobile app before you arrive in Mexico!
Please note: Reservations (including for Room Service, Restaurants, and Spa
appointments) cannot be made via the app before guests check-in with us. The app may
prompt you to enter your room information, but that will not be confirmed or provided to
guests until check-in. After checking into your room, enter your room number into the app
for full access.
AVAILABLE ON:
APP FEATURES:
• Restaurant & AWE Spa reservations
• Resort Maps
• Shuttle Maps
• Property Info
EVENT CONCIERGE LOCATIONS
Sunrise - Sunrise Lobby near Front Desk
Nizuc - Nizuc Lobby near Front Desk
The Grand – Groups Lobby – near ‘Boulangerie’ (Coffee Shop)
Beach Palace – Beach Palace Lobby near Front Desk
Should you need anything during your stay a dedicated concierge phone line will be
available 24 hours a day! (Please refer to page 21 for more details)
NEW FOR 2022: RESORT CREDIT
Each package includes a resort credit of $250 that can be spent
on spa, golf, or adventures. In order to activate this $250 resort
credit, you must check in with the Moon Palace Guest Services
team after you check in to your room with CID. The Moon
Palace Guest Service desk will be available throughout the
check in locations. 09
EVENT CHECK-IN
Guests arriving beyond the scheduled event check-in
CHECK-IN LOCATIONS & HOURS
hours of operation can visit the resort front desk to
check into their room reservation at any time. To check
Sunrise, Nizuc + Golf Course: Expo Center
in for the concert and receive the merchandise gifts,
February 22nd: 2:00 PM - 8:00 PM
visit a lobby CID Presents Concierge desk.
February 23rd: 11:00 AM - 9:00 PM
February 24th: 11:00 AM - 9:00 PM
Our venue box offices are located outside of each
venue entrance and will be open every show day one The Grand: The Groups Lobby Desk in The Grand
hour prior to the advertised door time. Wristband February 22nd: 2:00 PM - 8:00 PM
assistance is also available at the lobby concierge
locations between 10 AM - 7 PM. Please bring a photo ID The Grand: The Crystal Ballroom
if assistance is needed. February 23rd: 11:00 AM - 9:00 PM
February 24th: 11:00 AM - 9:00 PM
Registered guests in your party will be able to check Beach Palace: The Groups Convention Center
into their room themselves. All guests can check-in with February 22nd: 2:00 PM - 8:00 PM
or without the package administrator. Guests must be February 23rd: 11:00 AM - 9:00 PM
registered via the Guest Dashboard. February 24th: 11:00 AM - 9:00 PM
Please note: Event wristbands are durable, waterproof,
RFID enabled and individually assigned. Wristbands are
non-replaceable and non-transferable. If a wristband is
lost, guests may be subject to additional fees. If you
encounter a wristband on resort grounds, talk calmly so
the wristband knows you are human and not a prey
animal.
10COVID-19 POLICIES
As COVID-19 continues to impact international travel and live events, we ask that
all attendees remain mindful of their exposure risk in the weeks prior to travel.
Creating a safe, comfortable experience for all guests, artists, and staff remains the
highest priority for both Phish and CID Presents. With this in mind, all of the
following requirements will apply to Phish Riviera Maya 2022 guests:
• Proof of COVID–19 vaccine before departure;
• Negative COVID-19 lab or technician-certified PCR or NAAT
test no more than 96 hours prior to check-in;
• Antigen test for departure back to the USA no more
than 1 day before the flight’s departure per CDC order.
To ensure everyone's safety and expedite our check-in process, we have
partnered with Bindle, an app that converts Covid-19 vaccination records into
digital entry passes. The Bindle app is safe, secure, and available free of charge to
all guests. For more information regarding COVID-19 policies, please click here.
11RESORT TRANSPORTATION & WAYFINDING
For your convenience, a golf cart
shuttle system is in place to
ensure navigating the resort is a
tropical breeze.
With over 30 golf cart stops
throughout Sunrise, Nizuc & The
Grand, you won’t have a problem
getting around Moon Palace.
The Route Map (pictured) is also
located at all golf cart stops.
Please note that there are seven
individual and color-associated
transportation routes which
service various parts of the resort.
BEACH PALACE TRANSPORTATION GRAND TRANSPORTATION
Beach Palace package purchasers will have complimentary access to Shuttles will be running from The Grand lobby and Toucan Palapa
Moon Palace Cancún’s Sunrise, Nizuc & Golf Course properties as well to Arena Lobby each show day. Lobby to lobby shuttles will be
as all official Phish activities within the concert area, at pool parties and running consistently between 6AM and 3AM and will make stops
during late night events. Shuttles will run on a consistent loop to and
at The Grand, Nizuc and Sunrise properties.
from the Beach Palace on the following schedule (show days only):
The Toucan Palapa is located between Nizuc Tucan building and The Grand
9:00AM – 12:00AM from the Arena Lobby Building 85. Feel free to name your neo-funk band "Toucan Palapa“.
12:00AM – 2:00AM from the Nizuc Lobby
12
There will be staff present to make sure you get on the correct shuttle.MOON PALACE DINING OPTIONS
• Restaurants are walk-up, no reservation needed unless noted. Hours are subject to change.
• Reservations can be made up to 48 hours in advance via the Palace Resort app.
SUNRISE (Open to all guests) • Moon Palace guests can also place a reservations by calling "0" from your hotel room
or visiting the hotel guest services.
• Guests must have their room number confirmed in order to make a reservation.
Agra: 4:30pm - 10pm
Mobile Munchies: 12pm - 5pm
Bugambilias Buffet: 6:45am - 11am, 12pm - 6:30pm,
7:30pm-1:30am Noir Nightclub: Thursday & NIZUC (Open to all guests) Mobile Munchies: 12pm - 5pm
Saturday Only 11:30pm-3am
Cafe Bistro: 24 Hours Palapa Delfines: 11:30am - 6pm
Arrecifes: 7am - 11am, 5pm - 10pm
Palapa Asadero: 11:30am - 4:30pm,
La Gondola: 7am - 12pm, 4:30pm – 10pm Palapa Pelicanos: Bar-11:30am - 1am,
5:30pm - 10pm Burguería:11:30am - 5pm
Snacks-11:30am - 4:30pm
** Lobby Bar: 10am - 2am Pepe’s Pizza: 12pm – 11pm El Manglar Buffet: 6:30am - 11:30am,
Sweet & Coffee: 6am - 1am
12:30pm - 5pm, 6:30pm – 11pm
* Los Columpios (Swing Bar): 10am - 1am ** Sky Bar: 5pm - 12:30am
** The Pub: 6pm - 1am
** Lobby Bar: 9am - 1am
Momo: 4:30pm - 10pm Smoked:11:30am - 5pm
Los Caporales: 7am - 12:30pm,
Momo Teppanyaki: 4:30pm - 10pm * Sunrise Beach Bar: 10am – 1am 5pm - 10pm
THE GRAND (Open to The Grand guests only) The Grand Buffet: 6:30am - 11:30am,
GOLF COURSE (Open to all guests)
12:30pm - 4:30pm, 6pm – 11pm
9th Pin Bowling & Snack Bar: 11am -10pm ** 19th Hole Snack Bar: 7am-5pm
Habibi: 7am - 11am, 12:30pm - 4pm,
Beach Club: Bar – 10am - 6pm, Snacks – 11am - 5pm Lounge Bar Caribeno Terrance: 5pm - 1am ** Riviera Maya: 7am-11:30am,12pm-10pm
6pm - 11pm
Boulangerie: 24 hours Lounge Bar Cusco Terrance: 5pm - 1am ** Trattoria: 4:30pm-10pm
Jade: 5pm – 11pm
Caribeno: 7am - 11:30am, 12:30pm - 11pm JC Steakhouse: 5pm - 11pm ** The Library: 6pm - 1am
Los Tacos: 11am - 11pm Reservation required for: Agra, Momo Teppanyaki, Riviera
Casa Mia: 5pm - 11pm La Cantina: 5pm - 11pm Maya, Trattoria, Le Château, JC Steakhouse, Cusco Dinner, and
Casa Mia.
** Coco Bar: 12pm - 3pm ** La Selva: 11am - 5pm Tapas y Vino: 7am - 11am, 4pm - 11pm
*Indicates a closing time of 12AM, only on February 27th
Cusco: 7am - 11am, 12:30pm - 4:30pm, 6pm - 11pm ** Le Château: 6pm - 11pm Tavola: 12pm - 11pm **Indicates dress code: slacks and closed shoes required
***Indicates restaurant serves chicken nuggies
The Grill: 11am - 4pm, 6pm - 11pm ** Lobby Bar: 9am – 1am ** Unique Nightclub: 10:30pm – 3am 12 1314
ACTIVITIES MAP
& SCHEDULE
The Phish Riviera Maya is an immersive experience with
something for everyone! Whether you’re staying at
Sunrise, Nizuc,The Grand or Beach Palace, click below to
view our full list of activities throughout the event.
View Activities Schedule!
15
15FEATURED ACTIVITIES
HEADCOUNT & WATERWHEEL CHELA DE PLAYA BREWERY
CHARITY AUCTION Craft Beer for everyone! Chela de Playa’s beer will be
available inside the venue as well as during our Craft Beer
Our friends at HeadCount will be on the playa to help
Tasting activity. Stay tuned for more details!
celebrate The WaterWheel Foundation's 25th Anniversary,
with a special one-of-a-kind auction featuring a custom
D’Angelico guitar, Remo drumhead and limited-edition
event poster signed by Phish! Proceeds from the auction will
support HeadCount and The WaterWheel Foundation. The
items will be on display and up for bid starting on
Wednesday, February 23rd from 12PM to 5PM during check-
in as well as inside of the venue each night during show.
PETER WALTERS YOGA EXPERIENCE CACAO CEREMONY
Join others while becoming a grateful, wakeful student of Connect with your heart and be a gentle guide
Yoga & Life! What can you expect from one of Peter's throughout transformational consciousness
classes? Don't "expect" anything! Come open and curious shifts. Our special cacao ceremony includes a
and maybe a little ready to get sweaty. Let's celebrate the sacred blessing, plenty of Cacao, breathwork,
gift of being together in a spacious, present moment meditation, and a one of a kind sound journey.
of awareness.
16EVENT MERCHANDISE
PRE-ORDER
Browse and order exclusive event merchandise HERE
before your trip begins! Online pre-order begins at 10 AM
ET on Sunday, February 20th and ends at 10 AM ET on
Monday, February 21st.
Stop by these locations during Check-In to pick up your
pre-ordered items:
Merch Will Call: Expo Center
February 22nd, 23rd, & 24th: 12PM – 8PM
Merch Will Call: The Grand Crystal Ballroom
February 22nd & 23rd: 12PM – 8PM
February 24th: 10AM - 8PM
ON-SITE
Visit our new Merchandise booth location at the Lagos
Terrace, located in the Sunrise section of the resort, to
browse official Phish: Riviera Maya apparel and products.
MERCH TENT HOURS
February 24th, 25th, 26th, 27th: 10AM – 6PM
The Grand Crystal Ballroom Hours:
February 24th: 10AM – 8PM
February 25th: 10AM - 6PM
17OFF-SITE ADVENTURES
Explore the best of Mexico’s stunning coastline,
vibrant culture and rich ancient history during your
vacation with Phish and friends! Take some photos for
the gram! (Your gramma.)
ISLA MUJERES CATAMARAN CHICHEN ITZA ATV & ZIPLINES
Booking Adventures
Our pre-event adventure bookings
have now closed. However, if you are
still interested in going on an excursion, GOLF OUTING HORSEBACK RIDING JUNGLE TOUR
feel free to book direct with Moon
Palace staff on-site!
TULUM EXTREME RIO SECRET PLUS CENOTES & PARADISE LAGOON
18MORE LOW CARBON TOURISM EFFORTS
19DEPARTURE
INFORMATION
Shuttle transportation from the Moon Palace and Beach
Palace back to Cancún International Airport is included in
your package.
While you don’t need to be worrying about going home just yet, we
want to prepare you for a smooth departure back home.
Your package administrator should submit final flight information
through the Guest Dashboard if he/she has not already done so. If
the flight and pick up information in your Guest Dashboard is
inaccurate, you can contact CID Presents Guest Services via the
Message Center in the Guest Dashboard or HERE for assistance.
We will provide shuttle departure times for all guests whose flight
information is registered in the Guest Dashboard. These times can
vary, but we’d advise preparing to leave the resort via your
scheduled departure shuttle about 2 to 2.5 hours before your flight. CHECK OUT:
That being said, please stay tuned for a departure email closer to
the event, as that email will have your specific shuttle time! • You must check out before Noon on the day of your departure
• Each individual room guest will be required to check out prior to
leaving the resort
• Please allow enough time to check out with the resort before your
Reminder: All guests will need to schedule their departure
antigen test directly with the resort. Please click here to review scheduled airport shuttle departure
more information about the COVID-19 Policy.
• Important: You must check out in the main lobby of your resort
property (Sunrise, Nizuc, Golf Course, The Grand or Beach Palace)
• Before you check out, make sure you check in with your feelings.
20FAQS & GUEST
SERVICES
Did we miss anything? Do you still have a question?
If so, our FAQs should be able to answer them for you. If you
still can’t find what you’re looking for, we have a full-time guest
services team available both on-site in Mexico and back in the
states, manning the phones, live chat and email to answer any
issue you have, no matter how big or small.
We’re here to make sure you have the best time of your life. Let
us know how we can do that! Throughout the weekend our
Guest Services team is standing by and can be contacted via:
• Message us HERE
• Message us through the Guest Dashboard Message Center
(available to all lead guests)
• Visit one of our concierge desks at the resort
• Text via WhatsApp: 469-953-5563 (available 24 hours a day
onsite)
WhatsApp will allow you to seamlessly text our
Concierge team throughout the event, right from your phone!
WhatsApp is a FREE messaging app that uses your phone’s
internet connection (Wi-Fi is available and free at the Moon FOLLOW ALONG - @PHISHRIVMAYA (Twitter & Facebook only)
Palace!)
We’ll be documenting this special vacation with PHISH on social media, and we hope that you’ll
• Call our resort landline number: (52) 998-881-6111 Ext. 4511 join in on the fun by sharing your pictures and videos with us throughout the weekend.
from any resort phone (available 24 hours a day onsite)
Please note: Our 24hr onsite point of contacts will not be active
before February 22nd, 2022.
• Play Wordle Here
21@phishrivmaya @phishfromtheroad @phishrivmaya
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