Q2 2021 MEETINGS & EVENTS PULSE SURVEY - Global ...

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Q2 2021 MEETINGS & EVENTS PULSE SURVEY - Global ...
Q2 2021 MEETINGS & EVENTS PULSE SURVEY

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NEW CHALLENGES ARE                    MARKET DEMAND IS STARTING               INDICATORS POINT TO MEETING
ARISING: VENUE AVAILABILITY &                TO SHIFT AND WIDEN,                       AND EVENT BUDGETS
    STAFFING SHORTAGES                        ESPECIALLY IN 2022                     BEGINNING TO INCREASE

As in-person events slowly start to       Q2 results are showing more demand      As compared to 12% in Q1 findings,
return, travel restrictions and venue     for Europe as compared to Q1            26% are now reporting that their
availability/staffing shortages are the   findings, and more regions across the   meeting and event budgets are
top two concerns around planning          globe are receiving interest from       increasing. 33% of planners reported
events. Concern about venue               planners as we head into 2022 and as    budgets were decreasing in Q1, with
availability/staffing shortages moved     borders continue to open around the     only 23% reporting they are
up from the fifth largest concern to      world.                                  decreasing in Q2.
the second largest concern between
Q1 and Q2 survey results.
Survey conducted May 26 – June 23, 2021

        Country where they are based:                                                      Industries Represented:

Australia &                Canada Africa Asia     Central
 Oceania                     3%    -1% 1%         America       Middle                 Marketing/Communications           0.5
    1%     South America                            1%           East                                 Construction        0.5
                4%                                                1%                                           Law        0.5
                                                                                                         Franchise        0.5
 Europe (non-                                                                                               Energy        0.5
     UK)                                                                                      Academic/Education          1
     7%
                                                                                                       Automotive         1
                                                                                                       Direct Sales       1.5
                                                                                                             Retail           2.5
                  United
                 Kingdom                                                                                   Pharma             2.5
                    12%                         United States                                           Consulting            ,3
                                                     58%                                                 Non Profit           3
                                                                                                       Technology              3.5
                     Mexico                                                                              Insurance            3.5
                      12%
                                                                                                           Finance            3.5
                                                                                                        Association                 7
                                                                                    Other Corporate/Direct Industry                 8
                                                                         Agency / Third Party / Independent Planner

                                                                                                                      0            10   20   30   40   50   60   70
What is your current employment status?

   I'm currently    I'm currently    I'd prefer not to
     employed        furloughed        share at this
     but I was            3%               time
    furloughed                               1%
   or laid off at
    some point
    during COV
         5%
                                                            “I’m currently employed full-
    I'm self-
employed/freel                                              time” increased by 5 percentage
ancer and open
  for projects
                     I'm currently
                    employed, but
                                                            points between Q1 and Q2
       11%          my hours have
                    been reduced
                                                            responses.
                                      I'm currently
                          15%        employed full-
                                          time
                                           65%
Do you miss your former pace of work/life and hope it goes back to exactly like it was
  before the pandemic, OR are you hoping for a more balanced pace of work/life?

                                                  I prefer for
                        I miss my former       work/life to NOT
                        pace of work/life       go back to the
                             balance           way it was before
                               49%              the pandemic
                                                      51%
Out of the list below, what is the #1 thing you hope to incorporate in
                    your post-pandemic work/life?

                     Managing less
                     programs per
                         year
                          5%
                               Less
                              travel
                                7%

                     Other - Write In
                       (Required)                     Remain
                           13%                      working from
                                                       home
                     Not applicable                     43%
                     / None of the
                         above
                          15%

                                      Reducing my
                                        general
                                       workload
                                          17%
Are you and/or your company               If you/your company is hiring, what type of role
      hiring meeting planners right now?                        are you looking to fill?

                                           Value                                                   Percent
         Not yet, but
          planning to                      Someone who has experience with all three (in-person,   48.5%
        later this year.                   virtual and hybrid events)
              15%
                                           In-Person Event Planner (or someone with related        28.8%
                                           experience)
Yes
16%
                                           Other                                                   10.6%

                                           Virtual Event Planner (or someone with related          6.1%
                                           experience)
                                 No
                                 69%       Hybrid Event Planner (or someone with related           6.1%
                                           experience)
Have you received either one or two     Will the face-to-face meetings that your
  doses of the COVID-19 vaccine?      company and/or clients are planning only be
                                       available to attendees that are vaccinated?

  Not yet, but
 appointment is
   scheduled
      7%                                              Yes
                                                      13%
      No
      13%

                                                                       No
                                                                       44%

                                             Unsure
                                              43%
                       Yes
                       80%
Of the below, what are you considering implementing onsite at your
                                               2021 in-person
                                                        aaaaaaprograms?
                                                     Respondents were able to check all that applied
          70

                    61.7
          60

          50

                                       41.1
                                                        38.9                  37.8
          40
Percent

                                                                                                     31.1
          30

          20

                                                                                                                     11.1
                                                                                                                                   9.4
          10

          0
               COVID Code of    Liability release   COVID testing     Proof of vaccination   Contact tracking and   Other   None of the above
                 Conduct                                                                           tracing
Do you anticipate mandating masks      Do you anticipate mandating masks for
for your face-to-face meetings in the   your face-to-face meetings outside the
  United States in the near future?        United States in the near future?

       Yes
       24%                                    Yes
                                              29%

                              Unsure
                               50%
                                                                     Unsure
                                                                      52%

      No                                       No
      26%                                      19%
In light of markets reopening, are your company's or clients' budgets
              for in-person meetings increasing, decreasing or staying the same?

        Unsure
         19%

                              No Change
                                 32%             We are seeing budgets starting to
                                                 increase as compared to Q1 findings.
                                                 “Budget is increasing” increased by
Decreasing
                                                 14 percentage points between Q1 and
   23%                                           Q2 results.

                     Increasing
                        26%
Out of all your company's and/or clients' programs, what percentage of your 2021 programs
                                       have been cancelled due to the pandemic?

          25                       23.8

          20
                                                                                    18
                    16.9
                                                                   16.4
                                                   15.3
          15
Percent

          10                                                                                          9.5

           5

          0
                 None - 0%      10% or less     Around 25%      Around 50%      Around 75%    All of them - 100%
Out of all your company's and/or clients' programs, what percentage of your 2021 programs
                                      have been postponed due to the pandemic?

          25

                                                                    20.7
          20                                                                        19.2
                                                   18.1
                                    17.1

          15
                   13.5
Percent

                                                                                                       11.4

          10

           5

          0
                None - 0%       10% or less     Around 25%       Around 50%      Around 75%     All of them - 100%
When do you predict your company will allow employees to travel again?

   I don't
know/unsure
     9%

                           My company is
                                           We are seeing a slight increase in
Not until 2022
     14%                     currently     travel, as those whose companies are
                             allowing
                           employees to    currently allowing employees to travel
                               travel
                                44%
                                           has increased by 8 percentage points
Q3 2021
 14%                                       between Q1 and Q2 results.

                 Q4 2021
                  19%
When do you predict that your company (or clients) will start to host
                             face-to-face live events, meetings, or incentives again?

                            Q4 2022 (October -      Q3 2022 (July-September
                             December 2022)                   2022)
                                   2%                          2%
               Unsure
                 5%

Q2 2022 (April-June 2022)
           7%                                          We've already
                                                       started to host
                                                        face-to-face          The majority of planners have
                                                           events
                                                             26%              already started hosting in-
                            Q1 2022 (Jan-March
                                  2022)                                       person events, followed by
                                    16%
                                                        Q4 2021 (October -
                                                                              many saying Q3 or Q4 this year.
                                                         December 2021)
                                  Q3 2021 (July -              23%
                                 September 2021)
                                       19%
If your clients/company has plans to host face-to-face events, meetings, or incentives
   again in 2021, about how many attendees will you aim for at your largest program?

                Q1 RESULTS                                       CURRENT RESULTS
   Value                         Percent            # of Attendees                 Percent

   1-50                          18.4%              1-50                           13.4%

   51-100                        20.9%              51-100                         18.6%

   101-250                       20.9%              101-250                        26.2%

   251-500                       15.8%              251-500                        16.9%

   501-1,000                     7.6%               501-1,000                      9.3%

   Over 1,000                    12.0%              Over 1,000                     9.9%

   Unsure                        4.4%               Unsure                         5.8%

                There are indications that the size of groups/meetings may be
                starting to grow. The majority of planners currently report that
                programs will be 101-250 in size.
What regions are you considering for your in-person programs in 2021?

                                                           Respondents were able to check all that applied
          90

          80

          70       67.3
                                                                    Europe is gaining interest, increasing by 9
          60                                                        percentage points between Q1 and Q2.
          50
Percent

          40
                                31.6
          30                             25.7

          20                                        17.5

                                                                   8.8
          10                                                                     5.8          5.3            5.3        4.7         4.7
                                                                                                                                                 1.2
          0
                   United      Europe   Mexico   Caribbean     Middle East      Asia       Central       Unsure    South America   Africa    Australia &
               States/Canada                                                               America                                          South Pacific
What regions are you considering for your in-person programs in 2022?
                                                          Respondents were able to check all that applied
          90
                    81.4
          80

          70
                                                      More regions are attracting interest for 2022 programs
          60
                                53.6                  as borders continue to open around the world.
          50
Percent

          40                             38.1

                                                   29.4
          30
                                                                   22.7
          20
                                                                                13.9          12.4           12.4        12.4
                                                                                                                                        9.3
          10                                                                                                                                        6.2

          0
                   United      Europe   Mexico   Caribbean        Asia     South America    Central         Africa   Middle East    Australia &    Unsure
               States/Canada                                                                America                                South Pacific
For 2021 incentive programs, what are you (or your clients) offering
                                                participants in place of a live incentive trip?
          60                                               (Respondents were able to check all that applied)

                      50.4
          50

          40
                                           35.3
Percent

          30
                                                               25.6
                                                                                    23.3
                                                                                                          21.8
                                                                                                                                    19.5
          20

                                                                                                                                                       10.5
          10

          0
                Incentive trip is          Gifts   Incentive trip is still taking   Cash        Offering the option of a   Virtual incentive event   Nothing
               postponed to 2022                          place in 2021                               personal trip
What are the top 2 challenges you expect to face with your in-person meetings,
                                 events, and incentives once travel resumes more broadly?

50
              46.2
45                                                                                                       Venue availability/staffing shortages increased by over 12 pts and moved
                                                                                                        up from the 5th spot to the 2nd spot in our Q2 survey. Implementing health &
                                                                                                               sanitation protocols fell by nearly 20 pts between Q1 and Q2.
40
                                           35.5
35                                                                     33

30                                                                                              27.4
                                                                                                                         25.9
25                                                                                                                                               23.4

20

15                                                                                                                                                                      13.2

10

 5

0
               Travel           Venue availability/Staffing Implementing new health     Lower budgets/revenue        Determining           Lower attendance   Managing contact tracing
     restrictions/Vaccination          shortages              & sanitation protocols,                           contract/attrition terms                       and/or COVID testing
               Rollout                                          including physical
                                                                    distancing
Has your company and/or clients decided to permanently hold
Is your company and/or clients hosting virtual events in 2021?   certain programs virtually, even once the pandemic has ended
                                                                            and travel/face-to-face events resume?

                    Unsure
                      3%

                                                                                      Yes
                   No                                                                 19%
                   18%

                         NOW                                                         FUTURE               No
                                                                                                          54%
                                                                                Unsure
                                                                                 27%
                                    Yes
                                    79%

                             Virtual is still very popular in 2021, but as we move
                             into the future, we are seeing significantly less
                             interest in holding virtual programs.
Has your company and/or clients decided to permanently hold
   Is your company and/or clients hosting hybrid
                                                        certain programs as hybrid events (in-person program with live
events (in-person event with live streaming) in 2021?
                                                          streaming component), even once the pandemic has ended

                                                                              Yes
             Unsure                                                           20%
              22%
                                  Yes                                                            No
                                  43%                                                            43%

                  NOW                                                        FUTURE
               No                                                          Unsure
               35%                                                          37%

                       While almost half or respondents report hosting hybrid events
                       in 2021, there is a great deal of uncertainty around whether
                       hybrid events will be a permanent fixture in the future.
What type of CSR activities will your company/clients be
Is incorporating CSR an important part of               looking to implement in their programs?
    your company's/clients' programs?
                                                               Respondents could check all that applied

                                            Value                                                         Percent

                                            Community/Social Support (Habitat for Humanity, local         66.2%
                                            orphanages, homeless shelter etc.)
Unsure                              Yes
 36%                                39%
                                            Supporting Education (school supplies/donations/student       60.8%
                                            support)

                                            Environmental Projects (neighborhood clean up, building       56.8%
                                            painting, wildlife education/cleanup)

                                            Charitable Giving or Donations                                50.0%

                                            Other                                                         5.4%
                No
                25%
Is incorporating sustainability or environmentally-           What environmentally-friendly practices do
   friendly practices a critical component of your            you aim to incorporate into your programs?
           company's/clients' programs?
                                                                    Respondents could check all that applied

                                                      Value                                         Percent

                                                      Reducing and managing event waste             78.9%

      Unsure                                          Reducing or offsetting carbon footprint at    67.8%
       27%                                            events

                                                      Conservation of resources at event            67.8%
                                         Yes          (including water, energy, natural
                                         47%          resources, food)

                                                      Using biodegradable/compostable event         60.0%
                                                      material

                                                      Supply chain management and                   40.0%
                                                      responsible purchasing
           No                                         Working only with vendors that have           34.4%
           26%
                                                      sustainability protocols

                                                      Other                                         4.4%
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