WELCOME TO UBER QUEENSLAND - YOUR DRIVER-PARTNER GUIDE
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WELCOME TO UBER QUEENSLAND
YOUR DRIVER-PARTNER GUIDE
www. u b e rq l d . i n fo
UBER BASICS
WHAT IS UBER?
Uber is a smartphone app that quickly connects riders with drivers. The Uber
system connects millions of riders around the world everyday with a safe, reliable
and affordable transport solution.
HOW DOES UBER WORK?
THE RIDER EXPERIENCE:
REQUEST RIDE RATE
THE DRIVER EXPERIENCE:
ACCEPT DRIVE RATE
2 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
THE ADVANTAGES OF
PARTNERING WITH UBER
FLEXIBILITY
Driving on Uber, you are your own boss!
You have complete freedom to choose
when, where and for how long you want
to drive.
MAKE GREAT MONEY
Keep 80% of every fare! Payment is
made by direct deposit into your bank
account each week.
SAFETY & SUPPORT
At Uber we prioritise safety above all else. We are committed to providing world
class safety and support for both driver-partners and riders.
INSURANCE
Rest assured, every trip is covered by a commercial insurance
policy arranged by Uber. For more info go to: t.uber.com/insure
CASHLESS TRANSACTIONS
Every Uber trip is cashless, so there’s no need to carry large
sums of cash or worry about giving change.
ALWAYS ON THE MAP
Every Uber trip is GPS-enabled and tracked live, so you can be
confident that you’re always on the map.
NO ANONYMOUS RIDES
For every trip, Uber has the details of both the rider and the
driver-partner. This ensures everyone’s safety.
24/7 SUPPORT
The Uber team is here to support you any time - day or night.
For more info on rider safety go to t.uber.com/ubersafeau
For more info on driver-partner safety go to t.uber.com/drivesafeau
3 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
PROVIDING 5 STAR SERVICE
QUALITY & 5-STAR TIPS
Being a 5-Star Driver-Partner
At the end of every trip you will have the opportunity to rate your rider from 1-5
stars, and they can rate your service as their driver.
The quality of the service provided by Uber driver-partners is imporant. To help
you maximise your ratings, here are a number of tips compiled by existing partners
and riders.
5-Star Uber driver-partners:
ü Have mints, water and spare chargers in the car
ü Keep the car perfectly clean, inside and out
ü Keep the car smelling fresh
ü Present themselves cleanly and professionally
ü Always ask the rider if they have a preferred route
ü Offer friendly service with a smile
ü Offer riders a choice of music
The following should be avoided or your access to the platform may be removed:
û Innapropriate behaviour or conversation with a rider
û Contacting a rider unneccesarily after a trip
û Using your phone to talk or text whilst driving
û Requesting cash from a rider
û Driving on the wrong account or in the wrong vehicle
û Having another person other than your rider/s in the vehicle
To maintain the high standard of service provided by driver-partners there is a
minimum ratings requirement of 4.6 or above. If your average rating is continually
below this level your account may be deactivated.
Sticking to the above tips is the best way to ensure you provide 5-Star service to
your riders for years to come.
For more info on being a five star driver-partner go to t.uber.com/fivestarpartner
4 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
MAXIMISE YOUR EARNINGS
DRIVE THE PEAK HOURS
Drive Anytime 24/7
Morning rush 6-9am
Afternoon rush 3-9pm
Friday and Saturday
nights are the bus i est
times of the week!
For more information on current incentives go to t.uber.com/incentive
DRIVE THE BUSY AREAS
BRISBANE GOLD COAST
REFER NEW RIDERS & DRIVERS
You have a unique promo code you can use to refer both new drivers and new riders
to Uber to make extra money!
For more information on referrals go to t.uber.com/qldreferral
5 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
FAQS When do I get paid? The pay cycle runs from 4am Monday to 4am the following Monday. You will receive a summary of your earnings each week and payment is typically in your account by Thursday of each week. You can update your bank details by logging into your partner dashboard at t.uber.com/login What if I have an issue with a trip? Simply select ‘NEED HELP’ in your trip history. This will bring up a list of options for you to select. Select the most relevant option and this will notify our 24/7 support team who will help resolve any issues, big or small. Are Tolls included in the fare? Toll costs will be billed to the rider. We recommend having an up to date electronic toll account, as we will reimburse you for the standard cost of the toll. You can view any tolls in the ‘Earnings’ section in the partner app. If the toll is not listed, head to your trip history and hit ‘need help’ on the trip with the missing toll. Where can I pick up and drop off riders? You are able to pick up and drop off riders anywhere that is safe and legal to do so. Avoid stopping in clearways, taxi ranks, yellow lines, bus stops, etc. as this may incur a traffic penalty. If your rider requests from an area you are not permitted to stop, simply give them a call and ask that they come to a nearby location where it is safe and legal to pick up or drop off. How do riders contact Uber? If riders need to contact Uber, they can do so in a number of easy ways. Riders can either reply to their email receipt, select ‘NEED HELP’ on the trip in their rider app, email support@uber.com, or head to help.uber.com. Do I need to allow a service animal in my car? Yes, to comply with regulations you must allow service animals, such as seeing- eye dogs, in your vehicle. What about tax? Please remember that Uber is not a tax advisor. As always, for tax advice, please consult with a tax professional. For more info head to t.uber.com/qldtax. For a comprehensive list of FAQs go to t.uber.com/FAQs 6 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
PARTNER REQUIREMENTS
VEHICLE REQUIREMENTS
• 9 years or less (2006 or newer)
• 4 doors & seat between 4-7 passengers
• In excellent condition
• Rental, leased or vehicles registered to a trust are not permitted
• Salvaged or ex-taxi vehicles are not permitted
DRIVER LICENCE
• Open QLD Driver Licence
• Australian Licence for 1 year or more
• 21 years of age or older
INSURANCE
• Comprehensive or Third Party Property
• Be a listed driver on the policy
• Submit your Certificate of Currency
DRIVER AUTHORISATION
• Complete a commercial standards medical with your GP (t.uber.com/qldmedical)
• Apply for a General Driver Authorisation for 5 years
• We will also accept Taxi, Limo or Scheduled categories of Driver Authorisation
• Submit Medical and DA application at your local Department of Transport office
• Typically takes 1 - 2 weeks to be approved
• Your card will arrive at a later date - but you can request an interim
authority to get on the road faster!
My Username:
(your email address)
My Password:
(reset at t.uber.com/password)
My Referral Code:
(click Invite in the partner app)
7 | U B E R Q L D D R I V E R - PA R T N E R G U I D E
GET STARTED EARN $35+
P/HOUR
IN PEAK
HOUR FARES
EARN $750
OVER THE
WEEKEND
GETTING STARTED DRIVING
NEED HELP? GO TO T.UBER.COM/INFOSESSIONS
ADD YOUR VEHICLE INSURANCE
GO TO T.UBER.COM/LOGIN OR SUBMIT BY EMAIL
BOOK A VEHICLE INSPECTION FREE 15 MINS
GO TO T.UBER.COM/QLDINSPECT
GET A ‘GENERAL DRIVER AUTHORISATION’
BOOK & SIT A MEDICAL $85 30 MINS
GO TO T.UBER.COM/QLDMEDICAL
SUBMIT YOUR APPLICATION $40 10 MINS
GO TO T.UBER.COM/QLDTRANSPORT
SUBMIT YOUR INTERIM AUTHORITY
GO TO T.UBER.COM/LOGIN OR SUBMIT BY EMAIL
TAKE YOUR FIRST TRIP!
TRY A PRACTICE TRIP T.UBER.COM/UBERTRIP
SEE A TRIP IN ACTION T.UBER.COM/VIDEOLIBRARY
DOWNLOAD THE APP CONTACT US
For iPhone: Search t.uber.com/ios Brisbane: partners.brisbane@uber.com
For Android: Search t.uber.com/and Gold Coast: partners.gc@uber.com
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