Virtual Leadership Kickstarter Toolkit - TOOLKIT - Please do not reproduce without permission.
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
TOOLKIT
Virtual Leadership
Virtual Leadership
Kickstarter Toolkit
Please do not reproduce without permission.FOUNDATIONAL CONCEPTS
THIS HAS NOT BEEN NORMAL REMOTE WORK
This has been extreme work/life integration.
Everyone has been in their own unique situation, from living alone to juggling
family and work, to living in multi-generational households, to single
parenting and more.
This requires flexibility, adaptability, patience and empathy. It requires a dual
focus on productivity and people.
THERE IS A SPECTRUM OF REMOTENESS
Many companies were working in virtual teams before the COVID-19 office
shutdowns and will continue to be working in virtual and hybrid teams during
the "next normal". Your relationships with your clients, partners, and suppliers
are also virtual relationships.
Spectrum of Remoteness
All Co-Located Geographically Distributed/ FROG (fully remote
Hybrid/ organization)
Virtual
Customers/
Least Partners/ Most
"Remote" Suppliers "Remote"
virtualworkinsider.comFOUNDATIONAL CONCEPTS
DISTANCE BIAS IS REAL
Distance Bias* is our brain's natural tendency to put more importance on the
people and things that are closer to us than those that are farther away. We
must be aware of this and put plans into place to mitigate it.
[*The NeuroLeadership Institute]
Also be aware of Recency Bias - putting more value on the people that you
have communicated with or seen more recently.
FOUR MUST-KNOW AREAS TO BE A SUCCESSFUL VIRTUAL LEADER
It's more than just the tech tools. A leader of hybrid and remote teams must
know how to set expectations, build relationships and culture across distance
and be versed in virtual leadership skills like leading effective virtual meetings,
influencing across distance, and managing remote direct reports.
Virtual Leadership Success Framework
Tech Tools
Expectation Setting
and Training
Relationship Virtual Skills
Building & Training
Culture
virtualworkinsider.comMINDSET
BE AT CAUSE
In a virtual work environment it's even more important to have an "At Cause"
mentality, to believe that you have the power to influence the system, that you don't
have to be a victim of circumstance.
At Cause At Effect
Individuals see themselves as able & Individuals see themselves as being
responsible to make a difference; they bound by the system, a victim of
are internally driven. circumstance, and controlled by others.
See unwanted circumstances Optimize to do your best
1. as opportunities Reacting to crisis, complaining
INDIVIDUALS Create, choose and act to Controlling or controlled
DO: what they want for
themselves and the business
Take a stand
Clear and powerful Powerless, oppressed
2. True to self Whip-sawed, busy, and
INDIVIDUALS Free overwhelmed
FEEL: Burdened
I am responsible for myself If only they. . . ; If only my
3. and the condition of the boss. . . I didn't have a
INDIVIDUALS business/system choice. . .
SAY: I can influence the system, It's not my responsibility
business, others. . .
virtualworkinsider.comCOMMUNICATION NORMS
COMMUNICATION
3.
Decide what must be synchronous communication and what can
be asynchronous
Synchronous - communicating live with another person, expecting a real
time response. Typically phone or video meetings, instant messages or texts.
Asynchronous - not expecting a real time response. Typically, email and
persistent chat (e.g. MS Teams or Slack channel threads).
ASYNCHRONOUS COMMUNICATION
Incorporate new software tools (and the communication norms to
go with them) to reduce email overload and meeting fatigue
Workflow / Project Management: Asana, Microsoft Planner, Monday.com
Document Collaboration: Google drive, OneDrive / Microsoft Teams,
OneNote
Virtual Whiteboarding: MURAL, Miro
SYNCHRONOUS COMMUNICATION
Virtual Stand-up Meetings
These can happen daily or weekly
The morning works best so that the team is on the same page for what will
be worked on that day or week.
VIRTUAL STAND-UP MEETINGS
< 15 minutes Prompt short discussion
PRINCIPLES Come prepared Daily or weekly (in AM)COMMUNICATION NORMS
SYNCHRONOUS COMMUNICATION
Ensure Meeting Hygiene
Step #1: always ask yourself if you really need a meeting, or if you can get to
the outcome in another way
Step #2: prepare a thorough agenda using the 5 Ps
5 Ps Agenda
1.
Why are we meeting? Do we really need a meeting, or
PURPOSE can it be handled in a different manner?
2.
PRODUCT What is the specific intended outcome?
3.
PROCESS
How will we facilitate the discussion
or get to a decision remotely?
4. What preparation is needed? What work can get done
PRE-WORK asynchronously to expedite the meeting?
5.
Who needs to attend? Narrow the invite list to the
PEOPLE smallest group of the right people. (VIRTUAL LEADERSHIP ASSESSMENT
ASSESS VIRTUAL LEADERSHIP SKILLS
Use this assessment to identify strengths and where skills training is needed.
Not I Know Good Expert (could
N/A
Comfortable A Bit Enough teach others)
1.
How to lead efficient, inclusive &
engaging virtual meetings
2.
How to effectively influence key
internal stakeholders &
customers/clients across distance
3.
How to gain trust & drive
performance when managing a
remote direct report
4.
How to gain trust & work effectively
with a remote manager
5.
How to effectively use collaboration
software tools
for each situation
6.
How to set communication norms
and availability expectations
with your team
7.
How to drive a culture of inclusion,
trust, & fun in a virtual team
8.
How to present remotely to inspire
& influence your audience
9.
How to build ideas & brainstorm
when everyone can't be
in the same room
virtualworkinsider.comVIRTUAL LEADERSHIP TRAINING
VIRTUAL WORK INSIDER WORKSHOP OFFERINGS
Become a Virtual shops Insider
60-90 minute workshops can be chosen as stand-alone sessions or as part
of a full Virtual Leadership Training Series. Content is customizable.
Be aware of the 4 must-know skill areas to be a successful virtual leader
VIRTUAL of hybrid and remote teams
LEADERSHIP Understand important virtual leadership concepts like Distance Bias and
Recency Bias
FOUNDATIONS
Be armed with new virtual team rituals and communication norms to put
into place to combat meeting fatigue and email overload
Understand the 4 common need areas for a successful and trusting
SUCCESSFUL remote reporting relationship to enable strong performance
REMOTE Be aware of concrete strategies and tactics to improve the flow of
information, build trust, and solicit help and feedback when you need it
REPORTING
Create an action list to review with your manager and/or direct reports in
RELATIONSHIPS
your next 1:1
Understand the importance of influencing from a distance to hit your
business objectives and advance your career goals, and how it’s different
INFLUENCING from being in-person
ACROSS Be aware of concrete strategies and tactics to influence your key
DISTANCE stakeholders (internal & customers) across any distance
Complete a 5-step exercise to create your own personal virtual influence
plan to set into motion immediately.
Learn how to create a culture of inclusion, trust, and fun across distance in
DRIVING hybrid and remote teams
CULTURE IN Understand the difference between culture-building and camaraderie-
VIRTUAL TEAMS building
Complete a 3-step exercise to create your personalized virtual team culture
plan with tactics that ladder up to the biggest culture needs of your team
LEADING Be armed with actionable steps for what to do before, during, and after
EFFECTIVE virtual meetings/presentations to be engaging, effective, efficient, and
VIRTUAL inclusive (internal & with customers)
MEETINGS Know what tech tools to use and how to use them to be influential and
effective in the meeting/presentation
Contact Us:
Sacha@virtualworkinsider.comYou can also read
