Towards worry-free travel - TTG Asia
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PPS 619/02/2013(022926)
Year-end
issue
Towards
No. 1741/December 2016
worry-free
travel
In a sector constantly fraught with challenges and
issues of all kinds, how can travel be the seamless,
safe and joyful affair that it’s supposed to be? Worry-
free travel is what we at TTG Asia wish for in 2017.
Have a happy holiday season everyone!
Chinnapong/shutterstock
Year-end 2016 TTG Asia 2
Want to read us on the go?
Foreword
Towards worry-free travel EDITORIAL
L
Karen Yue Group Editor
ooking back at 2016, safety & security was a key issue. We had horrible terror karen.yue@ttgasia.com
attacks targeting tourists (e.g. Brussels airport, a series of bombs in popular Xinyi Liang-Pholsena Editor, TTG Asia
liang.xinyi@ttgasia.com
Thai resorts), viral outbreaks (Zika), air accidents (FlyDubai, Egyptair), natural Paige Lee Pei Qi Assistant Editor, Singapore
lee.peiqi@ttgasia.com
disasters that affected tourism (New Zealand earthquake), political impacts (Brex- S Puvaneswary Editor, Malaysia/Brunei
it, US presidential election), economies (China slowdown) – enough examples to puvanes@ttgasia.com
Mimi Hudoyo Editor, Indonesia
make us choose Towards worry-free travel as the theme of this year-end issue. idmfasia@cbn.net.id
Rachel AJ Lee, Yixin Ng Sub Editors
Our dream of worry-free travel goes far beyond safety & security. From our per- rachel.lee@ttgasia.com, ng.yixin@ttgasia.com
spective, despite the troubles of 2016, the industry in fact has gone stronger in deal- Rebecca Elliott Correspondent, Australia
rebeccaelliott@hotmail.com
ing with crises, having year after year learnt to deal better with them. Tourists too Marissa Carruthers Correspondent, Cambodia
have voted with their passports – terror attacks or health scares have not prevented maris.carruthers@gmail.com
Caroline Boey Senior Correspondent, China & Special Projects
them from travelling. Close to one billion international tourists were recorded in caroline.boey@ttgasia.com
Prudence Lui Correspondent, Hong Kong
the first nine months of 2016, a four per cent increase over the same period in 2015, prului@yahoo.com
according to UNWTO’s latest count. Rohit Kaul Correspondent, India
rohit.kaul@ttgasia.com
What we’d love to see is worry-free travel in its totality, i.e. while safety & security Julian Ryall Correspondent, Japan
jryall2@hotmail.com
is critical, so too is the beauty in seamless, efficient, friendly and joyful travel. Feizal Samath Correspondent, Sri Lanka/Maldives
So, to our dear readers, we’d like to wish you not ‘safe travels’ – this year’s com- feizalsam@gmail.com
Michael Sanderson, Chadamas Chinmaneevong
mon email sign-off – but ‘happy travels” in 2017, when travelling is less of an anxi- Correspondents, Thailand
michael.sanderson@ttgasia.com, chadamasc@gmail.com
ety and more of uninhibited discovery. Rosa Ocampo Correspondent, The Philippines
Which is what it should be. rosa.ocampo@gmail.com
Redmond Sia, Goh Meng Yong Creative Designers
Yours, Lina Tan Editorial Assistant
SALES & MARKETING
Michael Chow Group Publisher
michael.chow@ttgasia.com
Pierre Quek Publisher, Online Section
pierre.quek@ttgasia.com
Shirley Tan Senior Business Manager
shirley.tan@ttgasia.com
Raini Hamdi Xinyi Liang-Pholsena Ingrid Chung Business Manager
ingrid.chung@ttgasia.com
Senior Editor Editor Cheryl Tan Corporate Marketing Manager
cheryl.tan@ttgasia.com
Kwek Wan Ling Marketing Executive
kwek.wan.ling@ttgasia.com
Cheryl Lim Advertisement Administration Manager
cheryl.lim@ttgasia.com
Carol Cheng Assistant Manager Administration and Marketing
carol.cheng@ttgasia.com
PUBLISHING SERVICES
Tony Yeo Division Manager
Kun Swee Qi Publishing Services Executive
Lynn Lim Web Executive
Katherine Leong Circulation Executive
TTG ASIA MEDIA
Darren Ng Managing Director
darren.ng@ttgasia.com
Raini Hamdi Senior Editor
raini.hamdi@ttgasia.com
06 12 16
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CEO Essays Travel Startups Tel: (852) 2237-7288 Fax: (852) 2237-7227
Five industry leaders share their views on A new crop of entrepreneurs explore ways
how travel can be safe and fuss-free to make the travel landscape worry-free TTG Asia is a product by TTG Travel Trade Publishing,
a business group of TTG Asia Media. It is mailed free
on written request to readers who meet predetermined criteria. Paid
06 20
subscriptions are available to those who do not meet the criteria.
Headlines Travel Bosses Annual airmail subscriptions are US$180 to Asia and US$199
elsewhere. Cover price US$5.
A look at 2016’s biggest stories that shaped These jetsetting professionals show how MCI (P) 098/09/2014 • PPS 619/02/2013(022926)
the travel and tourism sector to have good, safe fun off work Printed by Times Printers Pte Ltd
16 Tuas Avenue 5, Singapore 639340
09 Intelligence
Global tourism health still looks in good
shape, according to indicators
21 Millennials
Young travel executives reveal their
favourite tools to get around
Travel Hall of Fame
Since 2002, TTG Asia Media has honoured
luminaries that have won the prestigious
TTG Travel Award for at least 10 consecutive
times for the same award title in the Travel
10 23
Inbound Travel Women Hall of Fame.
At present, these exceptional
Agency bosses tell how they cope with Power women divulge their innermost organisations and their years of induction are:
disruptions to business this year travel fears and how they overcome them • Singapore Airlines (2002)
• Singapore Changi Airport (2002)
• Hertz Asia Pacific (2005)
12 24
Outbound Travel Travel Insurance • Royal Cliff Hotels Group (2006)
• Star Cruises (2008)
There’s no lack of bright spots for outbound An expert advises agents on how to check • Sabre Travel Network Asia-Pacific (2009)
business despite a tumultuous year travel insurance cover for terrorism • SilkAir (2010)
• Lotte Tour (2011)
• Hong Kong International Airport (2013)
15 25
• Raffles Hotel Singapore (2013)
NTOs Travel Technology • Regal Airport Hotel (2015)
A carefree holiday wish list from tourism Cutting-edge solutions that tech providers • Banyan Tree Spa (2015)
• Qatar Airways (2016)
chiefs in Asia-Pacific wish to sell for seamless travel • Thai Airways International Public Company Limited (2016)
• Thailand Convention & Exhibition Bureau (2016)
16 26
TTG Asia Media is pleased to announce that it has set up a
Transport Editorial Team virtual TTG Travel Hall of Fame (www.ttgtravelhof.com), which will
Airline and cruise heads outline some TTG Asia editors and reporters disclose enable us to showcase the accolades, artefacts and memorabilia
of the region’s most exceptional travel organisations in a far
common hazards in the skies and seas their most daring acts this year more effective way and to a global audience.
Year-end 2016 TTG Asia 3
In an era of unprecedented global integration and growing
CEO essays uncertainty, five industry leaders ponder how technology,
proactive measures plus a bit of innovative thinking can
make travel safer and seamless. By Raini Hamdi
Silver lining around dark clouds
W e are living in one of the most ex-
citing times to be a traveller. The
Internet is uncovering yet unknown
end lying on an airport bench, followed by
the bureaucratic hell of claiming refunds.
Blockchain technology could potential-
more, but placate nervous relatives and
friends when their loved one decides to be
adventurous.
places to visit; air travel is growing at one ly take some of the sting away with instant Landing in a foreign and underdevel-
of the fastest rates in history, becoming insurance. A company called FlightDelay oped country, one of the most worrisome
more affordable and accessible than ever; allows users to receive instant cashback on moments is deciding how to get from the
and mobile apps are allowing us to stay in any delayed flight, circumventing the la- airport to the hotel, and whether the taxi
people’s homes around the world at the borious, time-consuming claims process driver understands you and not rip you
fraction of the price of a hotel. via airlines. As costs are eliminated, insur- off. Driverless cars should put an end to
Yet despite this progress, the act of trav- ance becomes zero sum, allowing custom- this and GPS technology can take you to
elling is still associated more with stress
than (ease), and with the growth of tech- Technology can create more complexity, but
nology comes complex problems too.
Take for example the recent system it can also make life significantly easier and
glitches and crashes experienced by n worry-free.
United Airlines and British Airways,
thanks in part to compatibility issues ers to keep more of their wealth. While in any location you wish accurately, efficient-
TRAVELLING between old ‘legacy’ systems and newer
technology. Cyber attacks on hotels make
its early stages and is highly dependent
on accurate third-party data, this model
ly, transparently and safely. With driverless
car technology improving, transportation
MADE EASIER travellers wary about parting with their
personal data (not that they have any
could also potentially eliminate the travel
insurance market.
will become automated and efficient.
These are only a few examples of how
WITH TECH choice), and hotel key cards have a knack
of not working when you need them to.
Technology can create more complex-
Wearable technology will become so
advanced that your loved ones will know
where you are based on the signals sent
technology can reduce the stress and
worry in travel, among others. There are
so many touch points along a traveller’s
ity, but it can also make life significantly from your wearable device. Aside from journey that could cause concern, from
David Topolewski easier and worry-free. location, other vital signs such as heart immigration to airport transfers. If tech
The CEO of mobile learning provider Qoo- As any traveller will tell you, a delayed rate and blood sugar levels can also be applications can make just some of those
co examines how advances in technology or cancelled flight can mean the difference checked. This will not only allow those points smoother and more efficient, then
will make travel breezier between a dream holiday and hours on who suffer from serious conditions to do the world of travel will get even better.
IMX_TTG trade ad-07-OP.pdf 1 11/22/16 6:36 PM
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CM
MY
CY
CMY
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CEO essays
year period. Global standards are also helping to
One notable point is that the 2015 fig- tackle emerging issues. Aircraft tracking
ures do not include two tragedies – the came to the forefront in 2014 with the loss
losses of Germanwings 9525 and Metro- of Malaysia Airlines flight 370. Under the
jet 9268. Both were deliberate events and International Civil Aviation Organiza-
were not accidents. Indeed, 2015 is simi- tion’s leadership and with input from the
lar to 2014 in this regard. If we look at industry, a global tracking standard has
the 2014/2015, the industry’s safety per- been established, which will be globally
formance has been affected primarily by applicable from November 2018. And our
events that could be previously classified capabilities may grow more robust in the
as almost “unthinkable”. near future as space-based technologies
Our goal is to have zero accidents. As an mature.
industry, we have become very good at ap- So have a worry-free journey – flying is
plying lessons learnt from past accidents the safest way to travel, and we are work-
via a systematic, well-researched and col- ing towards making it even safer!
laborative process based on global stand-
ards and best practices. This has been the
industry’s modus operandi for decades
and has helped to make aviation the safest
form of long-distance travel the world has
ever known.
JETTING INTO SAFER SKIES Global standards are vital to sustain-
ing safety improvements. This is shown in
the performance of airlines on the IATA
Conrad Clifford flights, a 30 per cent improvement from Operational Safety Audit (IOSA) registry.
IATA’s regional vice president, Asia-Pacific the previous five-year rate of one accident In 2015, the total accident rate for IOSA-
affirms that flying, backed by statistics and for every 2.2 million flights. registered carriers was nearly three times
measures in place, remains one of the safest Safety is the top priority for the indus- as good as the rate for non-IOSA carriers.
ways to travel try. Although we work hard to prevent When compared over the last five years,
any loss of life, accidents do happen. This the rate is more than three times better.
T here are many things we need to wor-
ry about in life, but air travel is not
one of them.
year we saw accidents involving FlyDubai
and EgyptAir. In 2015, the industry expe-
rienced four fatal hull loss accidents – all
And we have enhanced the IOSA pro-
cess by transitioning it from a snapshot of
compliance to a continuous management
A look at the industry’s past safety per- involving turboprop aircraft – with a total process across the two-year cycle of the
formance will reveal that aircraft accidents of 136 fatalities. This compares positively audit. Today, there are over 400 airlines
are extremely rare. In 2015, there was with the average 17.6 fatal accidents and around the world that are using IOSA,
one major accident for every 3.1 million 504 fatalities per year in the previous five- including 55 from the Asia-Pacific region.
from stepping on a plane. why not let low-risk passengers process
SMART TECHNOLOGY FOR This concept is not new. Australia has
long been a leader in this area and has
themselves? It is possible to keep passen-
gers moving while freeing border agencies
SMARTER AIRPORTS now introduced interactive exit checks so
that unauthorised travellers are prevented
to focus on those posing a greater risk.
This shouldn’t be limited to border
from leaving the country. checks. A fast, secure and seamless walk-
Ilya Gutlin get passengers processed quickly and se- Two developments which offer the op- through experience at every checkpoint at
President, Asia-Pacific of aviation technol- curely. portunity to check passengers at the bor- the airport is within reach of passengers
ogy company SITA examines how smart In the face of growing threats, govern- der quickly and securely are biometrics today.
technology can improve both the airport se- ment agencies need to have the very best and the use of e-passports. For instance, SITA Smart Path allows
curity and passenger experience alike information and intelligence on travellers Recent advances have made biometric passengers to move through the airport
as early as possible. Pre-travel authorisa- technology fast and accurate. A trial of and board the aircraft simply by present-
H ow can we make travel more secure
without making the passenger expe-
rience unbearable? How do we stop those
tion includes advance passenger process-
ing or interactive advance passenger in-
formation, which integrates the pre-travel
SITA biometric gates showed that 92 per
cent of eligible travellers had their docu-
ments and biometric checks successfully
ing themselves for a biometric check.
Once verified there is no need for the pas-
senger to present a boarding pass, a pass-
who shouldn’t be getting on planes with- screening process with airline check-in completed with no operator intervention, port or travel document again.
out ruining the journey of the vast major- procedures. and we’ve recorded up to 60 per cent de- This smart technology can be easily
ity of innocent travellers? Over the last 15 This real-time technology allows bor- crease in wait times with our automated integrated into existing airport infrastruc-
years we have seen measures introduced der authorities to process travellers in ad- border control kiosks. ture and airline systems, which makes it
which arguably have not delivered the vance and prevent unauthorised persons Today, more than 100 countries have cost-effective and fast to deploy.
right balance. from making their journey in the first implemented e-passports and their use Secure, seamless travel is possible. The
But there is an answer. We can get place. What this does is essentially push- is widespread. Travellers are enthusiastic world needs to get smarter about using
smart. Technology is available so that ing the border to the point of departure about using self-service technology. So technology to make it happen.
border security agencies across the world and in advance of travel. Doing this means
can work smarter and use automation to that unauthorised travellers are prevented SITA looks to beacon technology to
personalise the airport experience
Technology is
available so that
border security
agencies across the world
can work smarter and
use automation to get
passengers processed
quickly and securely.
Year-end 2016 TTG Asia 5
MAKING MEANING OF sive scale and we faced a situation where
all bookings we had in our books to all
rank of the staff), encouraged them to
take unpaid leave and use the time for fur-
CRISES AND CHALLENGES our destinations were cancelled within
days, and no new bookings came in. It af-
fected every segment – leisure, corporate
ther training and education. We also cut
the bonus for that year. All our staff un-
derstood it was for the overall benefit of
and MICE – and all our source markets. everyone and, with the exception of a few,
When people fear that they might catch supported us.
a disease, however remote that possibility On the marketing side we stopped all
actually is, they won’t travel. short-term activities except attending key
In such a situation where no income trade shows. We embarked on an infor-
will be generated for months, the key to mation policy, to provide real facts to our
survival is of course cash flow. We are in B2B customers to the best of our knowl-
an industry where short-term bank edge even if the press continued to paint
loans are hard to come by and a dim future.
cash is king. The immediate It took about six months for business to
focus in such a crisis is the start coming back. Some source markets
need to reduce costs to the took longer to return to Asia. It was a mat-
minimum. For a DMC such ter of national character to a certain ex-
as us, it is staff costs that tent, where some markets were just more
make the bulk of expenses. sensitive to negative news than others.
Yet we did not want to We reversed our salary cuts as soon as
make our staff redun- we were able to. And with our staff reten-
dant, as they are our tion policy, when the tourists returned, we
most important had skilled and experienced staff to look
asset. We have after them and hence guaranteed the qual-
always been an ity of our services at all our destinations.
employer where, A year later we were even able to pay our
if times are good, staff an extraordinary bonus since busi-
we let staff ben- ness recovered faster than expected.
Laurent Kuenzle the most difficult one efit as much as The lessons learnt? Focus on the long
Asian Trails’ group CEO shares the toughest and which had the possible; if times term, have a healthy cash flow, treat your
crisis he has ever handled and why people biggest impact in all are difficult, we will staff as well as you can and keep a tight
remains at the heart of his DMC operations the countries we op- all carry the burden grip on your expenses. Also, mitigate risks
erate in was SARS in together. We there- by operating in several countries and have
W e have had to overcome many crises
over the past 15 years in Asia, but
2003.
The scare was on a mas-
fore introduced salary
cuts (depending on the
a focused but wide source market client
base.
vision to plan ahead, engage stakehold- clusions and implications for the future
EMPOWERING READINESS ers and embrace the learned routineness
of a crisis plan through simulations and
are not restricted to the hotel sector alone
and can also be applied to a wide range of
TO CRISIS MANAGEMENT scenario workshops will set the scene for a
positive crisis leadership process.
service-related industries.
Organisations cannot ignore the in-
By living and breathing the crisis plan, creased power of a company-wide inclu-
Jennifer Cronin when institutional memory is formalised. and using the routineness to build confi- sive empowerment programme which
An essential but often overlooked part of As a result of this empirical study, a Liv- dence and familiarity, the entire organisa- provides clear directions and allocates
crisis preparedness is incorporating routine- ing Manual is posited to address those tion will be in a stronger position than its roles and responsibilities. A sense of loy-
ness within the crisis plan, says president of complacencies and to put in practice the competitors should a crisis occur. alty to the organisation and its stakehold-
Marco Polo Hotels, Hong Kong theory developed from the research. The routineness derived from experi- ers, as well as the need to confirm business
As explained in the findings of the re- ence can be forgotten, especially in an continuity and therefore job security, also
A s the global village becomes more
connected, crises impact a wider
group of communities across borders, re-
search titled Empowering Readiness – In-
fluencing Crisis Management Success Out-
comes, even though many organisations
industry like hospitality which is charac-
terised by high staff turnover rates. The
learned experience through institutional
strengthens staff commitment to crisis
management objectives and goals. This
commitment should be harnessed by em-
gions and continents. advocate a leadership culture that encour- memory can also be lost. This is why a powering staff with the necessary proce-
Crisis events cover a broad spectrum ages knowledge-based crisis management Living Manual should be given priority dures and resources to enact upon their
of political, environmental, technological preparedness, in reality, the “it won’t hap- by senior management to be incorporated crisis readiness training.
and health issues from both man-made pen to us” or “it can’t get that bad” mental-
and natural perspectives; and sadly, hotels ity permeates many hotel operations.
are now seen as soft targets by terrorists. However, there is clear evidence that
These events can quickly gather an un- experiential learning embraced by a ho- By living and breathing
controllable momentum on a global plat- tel’s senior management creates a best-
form of communication connectivity. practice crisis plan – where incorporating
the crisis plan, and using
There has never been a greater need to routineness ensures a more competent the routineness to build
provide insights and theoretical updates crisis-ready organisation.
on crisis management in order to prepare While current literature has provided confidence and familiarity, the entire
societies, organisations and individuals an extensive road map of tourism crisis organisation will be in a stronger
with the tools to deal with a crisis event in management frameworks and studies to
the most effective way possible. follow in the event of a crisis, scant regard position than its competitors should a
Crises are seen as an inevitable part of
the travel business today, and, as a conse-
has been given to the initial phase of crisis
readiness, when senior management dedi-
crisis occur.
quence, the tourism sector is fast recog- cates the resources to a systematic crisis
nising the need for effective crisis and risk planning regime. into the organisation’s day-to-day opera-
management. However, these strategies The study reinforces the importance of tions, engaging staff at all levels and pro-
require leadership to have the foresight the cognitive strength of crisis experience viding a reliable toolkit in the event of a
and drive to establish a culture of crisis and the experiential learning gained from crisis.
preparedness. participation in crisis phenomena. When A crisis-ready organisation will stand
In 2010, after experiencing four years applied to crisis plan development, the ex- the test of a high-pressure negative impact
of political turmoil in Thailand, I em- periential factor creates a robust 360-de- better than one that ignores crisis plan-
barked on a research journey to establish gree perspective on addressing the needs ning at its peril. An informed organisation
how leadership could prepare better for a of all parties during a possible crisis event will be able to meet the crisis event head
crisis event. Taking a three-year sabbati- in the future. on with the knowledge and confidence
cal from a senior hotel management role, Moreover, a crisis plan must not be left that their crisis leadership capabilities will
I immersed myself in understanding how on the shelf or allowed to gather dust. reduce the negative outcomes and ensure
crisis leadership efficacy is accelerated Instead, the organisation that has the sustained business continuity. The con-
Headlines
Year in review
TRUMP’S HONG KONG AIRPORT SLAPS
SURPRISE NEW SURCHARGE Despite earlier
VICTORY objection from the trade, Hong Kong
Donald Trump’s International Airport implemented the
unexpected win in controversial airport construction fee
the US presidential from August 1 to recoup building costs
election sent for a third runway.
shockwaves around
the world, but
it appears to be THAILAND TACKLES ZERO-
business as usual for DOLLAR TOURS Arrivals from
the tourism sector, China to Thailand have taken a nosedive A KINGDOM IN MOURNING
with concerns following the Thai government’s The passing of Thailand’s beloved
of uncertainties crackdown on cheap tour packages for King Bhumibol Adulyadej on October
resulting from Chinese tourists, a move that some view 13 plunged the entire kingdom into
Trump policies in as a necessary pain for the tourism sector deep sorrow, prompting concerns of a
the longer term. for long-term gain. tourism slowdown when a year-long
mourning period was declared.
BYE, ROUBLE TROUBLE As the rouble stabilises, Russian holidaymakers are
starting to return to Asian shores again, reigniting industry expectations for the HOTELBEDS GROUP SOLD TO
comeback of a significant source market. Meanwhile, the Russian outbound luxury PRIVATE EQUITY FIRM TUI Group’s
travel market appears more resistant to the shocks. sale of its Hotelbeds Group, which
includes Hotelbeds, Pacific World and
Intercruises, is expected to remake the
BREXIT BOOST FOR BRITISH DNATA ACQUIRES A STAKE IN highly fragmented bedbank business.
TOURISM Inbound travel from the UK DESTINATION ASIA Dubai-based
into South-east Asia has so far remained DNATA, which has been buying UK
unaffected by Britain’s vote to leave the travel companies, has made its first CHINESE COMEBACK TO
EU. The weakening pound, on the other foray into Asia by acquiring a stake in MALAYSIA Two years after the
hand, is projected to favour outbound Bangkok-based Destination Asia for an disappearance of Malaysia Airlines flight
tourism to the UK. undisclosed sum. MH370 in March 2014, the inbound
Chinese market to Malaysia is finally
showing strong signs of recovery in
GOLDEN JUBILEE GAMEPLAN 1H2016.
FOR ASEAN@50 To commemorate
TRAVEL AGENT TAKES TOP ASEAN’s 50th founding anniversary
TOURISM POST Wanda Tulfo Teo’s in 2017, the 10 member states in the AID FOR QUAKE-HIT KYUSHU
appointment as Philippine tourism bloc have joined hands to promote The Japanese industry is rallying to
secretary in July was much welcomed, South-east Asia as a single yet diverse restore confidence to southern Japan,
as industry members view that someone destination with a year-long Visit with travel agencies and airlines dropping
recruited from the agency ranks will ASEAN@50 Golden Celebration 2017 prices to encourage visitors to Kyushu
bode well for tourism instead of having campaign highlighting 50 cross- after the region was rocked by a series of
an outsider for the plum post. border travel products. violent earthquakes in April.
COVER GALLERY A showcase of the hottest topics and interviews that made the covers of TTG Asia this year
Year-end 2016 TTG Asia 7
TTG Asia takes a look at the biggest stories
and significant moments that shaped the
travel and tourism sector in 2016
ZIKA FEARS BITE SINGAPORE US ON THE RADAR
Multiple countries issued travel Garuda Indonesia is planning
advisories to Singapore following a to re-launch flights to the US as
spate of Zika virus cases in the city- early as next year via a transit
state, but the Formula 1 Grand Prix in Japan, following the August
raced ahead despite the outbreak. lifting of a safety ban imposed
by the US Federal Aviation
Administration.
NICCOLO_TTGAsia_FullPage_Nov2016OP.pdf 1 27/10/2016 下午6:23
TERROR HITS EUROPE As
terrorism reared its ugly head several
times in Europe this year, from the
Brussel airport bombings to the Nice
massacre on Bastille Day, travellers voted
with their feet for countries that are
perceived safer in the continent.
POKÉMON GO CRAZE NABS
TOURISM PLAYERS From an epic
world tour to seeding sites with virtual C
creatures to lure visitors, agile tourism
and hospitality players were quick to M
capitalise on the Pokémon Go craze for Y
more business opportunities. CM
MY
ASEAN OPEN SKIES GET WIDER
CY
The Philippines has finally agreed to the CMY
ASEAN Open Sky Policy, paving the way K
for full third, fourth and fifth freedom
rights for ASEAN carriers.
Year-end 2016 TTG Asia 9
It’s been a votaltile year for travel so far, but if the reports
Intelligence from Forwardkeys, WTTC and International SOS are any
indicator, the global tourism sector is still in good shape
The ‘croissant effect’ bites Europe Various shades of resiliency
With the decline in bookings from China to Europe recorded mostly in Istanbul, Paris China For APAC bookings to France in the No-
and Milan while other destinations like Moscow, London, Dublin and Manchester -23.4% vember 2015-October 2016 period, Japa-
see a higher interest from Chinese visitors, ForwardKeys dubbed this phenomenon nese travellers once again showed their
the ‘croissant effect’. The shape of the croissant describes the surrounding countries Hong Kong
sensitivity to safety and security issues,
of France that are still facing a drop in arrivals towards the year-end, contrary to -27.9%
shrinking by more than half of last year’s
rising arrivals in eastern/northern Europe and Spain/Portugal. The main reason for Singapore bookings. India, with the second largest
this trend is that many Chinese tour itineraries include the neighboring countries of -23.4% market share (12.9%) in APAC for the float-
France. ing year, exhibited stronger resiliency with a
Malaysia drop of only -2.3% in bookings, bringing
-59.9%
hope to the recovery of Asian outbound
Source: ForwardKeys markets to France.
Insatiable global hunger for travel
South Asia
5.9% South-east Oceania
North-east Asia 4.9%
Asia 4.7%
4.0%
Source: WTTC
Despite encountering many challenges earlier this year, the travel and tourism industry
is still expected to grow by 3.1% in 2016, outpacing global economic growth forecast
at 2.3%, according to World Travel & Tourism Council’s (WTTC) Economic Impact
Performance of Top European cities – YoY %Var and Shares Reports 2016. Asia-Pacific also shows stronger growth rates than other world regions.
Source: Forwardkeys Fitur 2017_114x180_ing.pdf 1 26/10/16 17:14
Brexit: 28 days later
In the wake of the Brexit referendum, bookings for arrivals to the UK rose notice-
ably by 7.1% over a comparable period of 28 days. As a result, booking trends for
international visitors to the UK were up 4.3%, compared with the same period last International Tourism Trade Fair
year.
Partner FITUR 2017
MADRID, 18th-22nd January
Source: ForwardKeys C
M
Y
Mapping travel risks worldwide CM
MY
A study conducted by medical and security specialists International SOS and Con- CY
trol Risks indicated that 72% of over 1,000 corporate travel decision-makers per-
CMY
ceived an increase in travel risks this year. Organisations were challenged to take
control in a climate of increased perception of risk, with 80% surveyed having K
modified their travel itineraries in the past year due to health and security concerns
and 48% investing more in travel risk mitigation over the past year. Below, a look at
the Travel Risk Map for 2017.
9,600 exhibiting companies
125,000 trade participants
OFFICIAL CARRIER
7,200 journalists ORGANISED BY:
MEMBER OF
107,000 general public
Source: International SOS
Inbound travel
Navigating through storms
HONG KONG PHILIPPINES INDIA SINGAPORE MACAU
Jenny May Angel Ramos Bognot Louis D’Souza Fred Seow Bruno Simões
Managing director President and managing director Executive director CEO Executive director
Destination Management Company Afro Asian Travel Tamarind Global TAcentre.com smallWORLD Experience
What was the biggest disrup- What was the biggest disrup- What was the biggest disrup- What was the biggest disrup- What was the biggest disrup-
tion to your operations this tion to your travel operations tion to your travel operations tion to your travel operations tion to your travel operations
year and how did you over- this year and how did you over- this year and how did you over- this year and how did you this year and how did you over
come it? come it? come it? overcome it? come it?
We had a few cancellations The biggest disruption this year One of the biggest disruptors was We have not experienced any- Although we were not affected
from Europe-based travellers were the cancelled flight de- the political unrest in the north- thing major like a world war or by typhoons this year, a thick
who were concerned about the partures and arrivals due to ty- ern Indian state of Jammu and an epidemic. But this year we fog in February 2016 affected
terrorist attacks in their part of phoons, which in turn affected Kashmir. This sort of situation can see that there are many new the departure of many delegates
the world and decided to stay clients’ travel arrangements. psychologically impacts travel leaderships around the world attending the IEEE 802 confer-
home. The situation seems to As the ground operator, we to the region even after stability that will result in changes in ence.
have improved and they are lost everything, from ground ar- returns. the economic order. These will We always recommend con-
resuming their travel plans for rangements to hotel bookings as How we handled the situa- definitely impact businesses and ference organisers to provide a
next year. these services have already been tion was two-pronged. For cli- livelihoods, so we have to be help desk staffed by local people
In Hong Kong, there is grow- paid for in advance. ents already travelling, we made ready for such disruptions and who know the destination well to
ing political unrest and the Chi- A typhoon is a natural calam- sure someone with authority and be prepared for any shake-up in help with common situations –
nese New Year riots in Mongkok ity and is normally considered knowledge of the region reached business. not to mention its value in times
caused a few cancellations. pre-sold, but it also depends on out to them and assured them of unexpected situations!
The few typhoons we had the decision of the supplier and that they were in safe hands and Can you take safety for grant-
also caused flight delays and our relationship with them. If would be able to travel back ed? What safety measures Can you take safety for grant-
cancellations. I think the Ob- a client requests for a refund, it home safely. They were given would you like to see imple- ed? What safety measures
servatory shouldn’t have been will be difficult on our part as we regular updates on both the un- mented in your destination? would you like to see imple-
as cautious in predicting the are at the mercy of the supplier. folding situation on ground and Everyone is aware that Singapore mented in your destination?
path and strength of them so it Another challenge arises when a the progress of their travel plans. is a very safe and easy destination Macau is extremely safe and
all happened at the last minute. client requests to extend his/her It is also important to partner to travel to and people will gen- therefore we tend to take safety
Fortunately the airlines were co- booking due to flight cancella- with local agencies that are ex- erally “let their guard down”. for granted. That said, Macau’s
operative and helpful in rebook- tions. perts in the region and who are Generally, I think that we can stability and safety is one of
ing flights. able to prioritise mobilisation of publicise more emergency num- our selling points. – Prudence
Can you take safety for grant- logistics for your clients and re- bers, apart from the Singapore Lui
Can you take safety for grant- ed? What safety measures spond to their concerns and en- Police Force’s number. This will
ed? What safety measures would you like to see imple- sure their safety quickly. help people, especially tourists,
would you like to see imple- mented in your destination? to know which numbers to call
mented in your destination? Safety must never be taken for Can you take safety for grant- should they need an ambulance
You can definitely not take granted. We advise clients to ed? What safety measures or if they are lost and need
safety for granted, as you never have travel insurance so that they would you like to see imple- directions. – Paige Lee
know what will happen next. can recover losses from flight de- mented in your destination? Pei Qi
Keeping up to date with world lays or cancellations. No place is a safe haven anymore.
events and their likely effects on As for the contract between The best one can do is to try and
Hong Kong and making sure the supplier and ground op- be a step ahead, anticipate situa-
overseas clients know exactly erator, it should be reviewed to tions and be prepared for them.
what is happening is all we can tackle the issue of force majeure We give our guests as detailed
do. and come to an agreement that’s a plan as we can so they know
If there is further political un- win-win for both parties. what to expect and what they
rest in Hong Kong, we will make Potential danger and threats might encounter in the normal
sure our clients are aware of this lurk anywhere in the world so course of events. A guest services
and advise them to postpone a safety warning should always manager will also meet clients
their travel here. be a part of the travel itinerary. and hand over a kit containing
The same applies to the weath- The government has a big role in contact details of people they
er. If a typhoon is likely to affect protecting the rights and safety can reach out to in case of emer-
Hong Kong, we will let them of travellers, and should update gency.
know well in advance, provided travel warnings in destinations Many of the vehicles in our
the Observatory lets us know that need it and identify destina- fleet are fitted with GPS devices
well in advance! – Prudence Lui tions that are safer than the rest. and have panic buttons to ensure
– Rosa Ocampo guests that if they have any con-
cerns they will have help at hand.
– Rohit KaulYear-end 2016 TTG Asia 11
Asian inbound travel agents recount the biggest disruptors
to their business this year and share the learning points
from these crises and unexpected situations
MALAYSIA we were only notified at the very
last minute. Luckily, we had all
ed? What safety measures
would you like to see imple-
time information to members.
Following terrorist threats in the
Saini Vermeulen the emergency numbers on hand mented in your destination? past, the Malaysian government
Executive director to inform the various parties in- Safety can never be taken for had put in place more police and
Within Earth Holidays volved and rescheduled the itin- granted. You must ensure that army personnel to give people
eraries accordingly. you have the SOP on hand and the confidence that it was pre-
What was the biggest disrup- A lesson learnt was to ensure disseminate the correct infor- pared and had an action plan
tion to your travel operations that we have the contact num- mation to your clients and their to cope with emergencies. – S
this year and how did you over- bers of suppliers on hand for any overseas agents. Puvaneswary
come it? eventuality. The Malaysian Association of
Malaysia Airlines had a number Tour & Travel Agents has always
of flight retimings to Sabah that Can you take safety for grant- been proactive in providing real-
CAMBODIA which we managed to avoid and Can you take safety for grant-
ed? What safety measures
inspection trip, and it gave a ter-
rible image of the city.
modify itineraries accordingly.
Pierre-André Romano More disruptive were Cam- would you like to see imple- We gathered the main DMCs
General manager bodia Angkor Air’s flight can- mented in your destination? and met with the Ministry of
Exo Travel Cambodia cellations, retiming and delays, Safety is an issue in Phnom Tourism to fix the problem.
largely due to the last-minute Penh and Sihanoukville, not of There are now more lights in
What was the biggest disrup- notice given, if any. We gathered the physical danger kind but tourist areas and more tour-
tion to your travel operations the major DMCs and raised this mainly bag snatching cases. ist police in Phnom Penh. We
this year and how did you issue with the Ministry of Tour- However, this is not only an have seen a real improvement
overcome it? ism, a co-partner with Vietnam issue with our clients; some in- from the second semester, but
There were no major events but Airlines in this joint-venture vited travel agents were also vic- still had a few cases. – Marissa
a couple of demonstrations, airline. tims of bag snatching during an Carruthers
VIETNAM vehicles to overturn, causing ments to clients’ travel plans. smoothly, and take immediate
disruption to roads and rail- and appropriate actions to solve
Jeff Redl ways. The Halong Bay authori- Can you take safety for grant- unexpected issues.
Managing director ties also stopped all cruises one ed? What safety measures Vietnam could have, like in
Diethelm Travel day before the storm’s arrival would you like to see imple- Europe, several independent
and ships were asked to arrive mented in your destination? organisations that monitor and
What was the biggest disrup- back in port in the morning. Safety is never granted despite ensure that all players are fol-
tion to your travel operations Our clients’ safety is our top having more rules and regula- lowing the same standards and
this year and how did you over- priority. We always monitor the tions, infrastructure improve- provide appropriate levels of
come it? situation closely and provide cli- ments and personal training. training. – Marissa Carruthers
Tropical storms and hurricanes ents and agents with updates, as It is our duty to ensure that
brought down trees and caused well as assist in making adjust- all our operations are running
THAILAND er of travellers worldwide. Each
country also has its own prob-
Can you take safety for grant-
ed? What safety measures
In the past, many negative
incidents have damaged the
Mingkwan Metmowlee lems such as the weak rouble in would you like to see imple- kingdom’s image as a tour-
Managing director Russia and terrorism in France. mented in your destination? ism destination. Therefore, the
Image D’Asia S.A. I reduce risk by expanding Safety is a priority for travellers. government should rebrand
business to new markets in Asian To achieve this, the Ministry of Thailand’s image and take
What was the biggest disrup- countries. I work with the Tour- Tourism & Sports should work measures to ensure tourist safety. –
tion to your travel operations ism Authority of Thailand to more closely with the Associa- Chadamas Chinmaneevong
this year and how did you over- develop new products and join tion of Travel Agents and related
come it? tradeshows to look out for new tourism organisations to develop
The global economic downturn potential markets in this region. an international standard for ex-
has affected the purchasing pow- isting and new attractions.
JAPAN ushu quite a bit this year.
I thought things would return
thing we can do is wait it out. Japan in general is very well
prepared for all kinds of disas-
Cameron Stadin to normal quickly, but enquir- Can you take safety for grant- ters, so I’ve never felt that I was
Global sales representative ies are still down. Even though ed? What safety measures ever in danger. As for theft and
Global Sales Explorer word is being spread that Kyushu would you like to see imple- other crimes, Japan is one of the
is safe and recovering, travellers mented in your destination? safest countries in the world. I
What was the biggest disrup- are still wary. I’ve tried offering I feel very safe living and travel- have seen people drop an enve-
tion to your travel operations new courses and products, but I ling in Kagoshima. Sakurajima, lope of money in public and have
this year and how did you over- haven’t had much of a response. the active volcano in Kagoshima, it safely returned. – Kathryn
come it? Other inbound companies in is well monitored by scientists, so Wortley
The Kumamoto earthquake (in Kyushu seem to be having dif- there would be plenty of warning
April) has affected travel in Ky- ficulties too, so perhaps the only if something were to happen.
SRI LANKA Frankfurt and Rome in Novem-
ber was the biggest issue we have
done before flights are termi-
nated, especially as Sri Lanka is
mented in your destination?
Safety is the key to success in
Mahen Kariyawasam been grappling with for the past now trying to increase arrivals. every destination. In Sri Lanka,
Managing director few months. The industry as a whole needs to we may be dropping our guard
Andrew The Travel Company We have lost 5,000 seats, and be consulted for major decisions because the war is over and eve-
Emirates and Qatar cannot cope such as flight withdrawals, which rything is now peaceful.
What was the biggest disrup- with handling a group of 60-70 impacts the entire industry be- For example, we need to step
tion to your travel operations pax. KLM and Austrian Airlines yond the airline itself. up surveillance at airports and
this year and how did you over- – which have resumed winter tourist areas. We should also
come it? flights – are taking up the short- Can you take safety for grant- revive the Tourist Police force,
The pull-out by SriLankan fall but it’s not enough. ed? What safety measures which was effective and existed
Airlines’ direct flights to Paris, A proper study needs to be would you like to see imple- many years ago. – Feizal SamathOutbound travel
Standing
firm in
tumultuous
times
pisaphotography/shutterstock
erate more choices of routes to stimulate
political unrest, among a host of possi-
ble travel disruptions. This year has been
HONG KONG demand and interest. Instead of tours to
marred by a record number of terrorist at- Central Europe, we developed more in-
Jason Wong
tacks in key Singaporean holiday destina- depth itineraries to European destinations
Director and general manager
tions such as Europe. Hong Thai Travel Services (deemed to be) safer, such as second- or
third-tier cities in Eastern, Western and
How did you cope with this situation to Which crisis affected your business Northern Europe.
allay fears? What would you advise cli- most this year? With the (seemingly random oc-
ents on their future travel plans? The spate of terrorist attacks in Europe curence of) disasters – natural or man-
We will continue to recommend Europe early this year dampened Hong Kongers’ made – we strongly advise clients to pur-
as it is a continent (large enough that) travel desire and outbound traffic to the chase travel insurance or pay attention to
for repeat travellers to find something region. news. We would not tell clients where to
fresh every time. We have seen a skew in Our longhaul business to Europe avoid as they have their own preference. –
SINGAPORE demand for less mainstream Europe des-
tinations such as Iceland, Scandinavia and
dropped 30-40 per cent as the market
reaction to these incidents was swift.
Prudence Lui
Anthony Chan Eastern Europe. Thankfully, travellers tend to (move on
Group managing director While we should take the necessary from) this kind of incidents quickly and
Chan Brothers Holdings precautions, we should not allow attacks such negative sentiments didn’t stay long.
to paralyse travel, which is an important So far, the market is pretty stable and
Which crisis affected your business source of revenue and employment for Hong Kongers continue to travel as this is
most this year? many countries. We remind travellers to part of their (lifestyle).
Travel risks abound everywhere, even remain vigilant and where possible, avoid
at home. We are constantly at the mercy crowded places and public gatherings. How did you cope with this situation to
of health epidemics, natural calamities, – Paige Lee Pei Qi allay fears? What would you advise cli-
ents on their future travel plans?
Given how vast Europe is, we try to gen-
wars. Many tour operators have to sell
package tours at minimal profit to sur-
vive. foreigners. The blasts appeared to be
We are coping with the situation by targeted at tourist hotspots around the
cutting our operation costs, introducing country, and came just a few days before
new tour services and applying greatest the first anniversary of the devastating
flexibility to meet customer demand. bombing at a Hindu shrine in Bangkok.
We allayed the fears of some of our FIT
How did you cope with this situation to clients by informing them that the Thai
allay fears? What would you advise cli- prime minister ordered (tightened) secu-
ents on their future travel plans? rity especially in tourist districts.
The economic slowdown continues to However, we had to cancel our big-
THAILAND concern us. Although clients still have
money, lower purchasing power could
ger group tours, causing a drop in sales
to Thailand, one of our main outbound
Suparerk Soonrangura cause them to cut spending on trips. destinations. Last year we sent roughly
Founder and managing director Today, tour operators need to make 1,800 people to Bangkok and this year
NS Tour adjustments to deal with customer trend.
Markets are changing dramatically and
SRI LANKA the number dropped to 700. We had to
re-route our Bangkok groups to other
What crisis affected your business most only the strong and flexible can survive. Suren Ediriweera destinations.
this year? We are about to adjust our (methods) Managing director
It was the weakened purchasing power and give advice that suits the budgets of Ceylon Tours How did you cope with this situation to
resulting from Thai and global economic customers. We will design the tour pack- allay fears? What would you advise cli-
conditions, which caused outbound tour ages according to their demand and budg- Which crisis affected your business ents on their future travel plans?
business to drop significantly. ets to survive the economic downturn and most this year? We anticipated the situation in Bang-
(Compounding the problem), fierce intense competition. The biggest crisis that affected our busi- kok would improve in a few months but
competition due to the growing number I hope that purchasing power will re- ness this year was the bombings in Thai- since clients were still wary, we stepped up
of players, especially illegal ones selling cover in the first quarter of next year. – land in August, which left at least four promotions of destinations such as Ma-
tour packages online, has caused price Chadamas Chinmaneevong dead and dozens injured, including 10 laysia and Vietnam. – Feizal SamathYear-end 2016 TTG Asia 13
Europe’s terror attacks and the Zika virus weigh most on
Asian outbound travel business this year, but agents show
resilience and dig in their heels to overcome these crises
PHILIPPINES on hotel accommodations and airline seats
to OTAs like Expedia, Booking.com and
Terrorism can hit anywhere and we can-
not do anything about it. People should
Rowena Baltazar Agoda. Airbnb is getting market share and continue to travel but take proper precau-
Sales manager airlines have their own selling platforms. tions and be aware of what’s happening
Adam’s Express Travel Group The only way to counter this trend is around the globe.
to continue creating travel products that A few years back, there was massive
Which crisis affected your business require the expertise of an experienced news coverage about bombing in Israel
most this year? travel provider. and nobody wanted to offer the Holy Land
Apart from the terror attacks in Europe, pilgrimage tours except us. We performed
Internet-isation is also affecting business. How did you cope with this situation to our security checks through our operators
It is not so much a crisis but a travel allay fears? What would you advise cli- there and ensured that our clients would
trend that affects business. We’re losing sales ents on their future travel plans? be safe. – Rosa Ocampo
posed a challenge for outbound tourism considered safe to visit. entire world – including the global travel
to these markets because of the security I can’t comment on the security sce- and tourism industry – has to stand united
concerns in the minds of Indian travellers, nario in any market as terrorism is a ma- to fight the menace of terrorism. – Rohit
affecting leisure as well as the business jor challenge for tourism today and the Kaul
segments.
The other major challenge emerged in
the form of the Zika virus, which damp-
ened interest in Brazil among Indian tour-
ists. Initially, a lot of Indian sports enthu-
siasts were interested to travel to Brazil for
the Olympics but the spread of Zika virus
became a spoilsport.
INDIA How did you cope with this situation to
P P Khanna allay fears? What would you advise cli-
President ents on their future travel plans?
Diplomatic Travel Point Our business was not too affected by the
terrorist attacks in Europe or Zika virus in
Which crisis affected your business Brazail since we advised clients to travel
most this year? to other countries that offered similar at-
Terrorist attacks in several European cities tractions they were looking for and were
ADVERTORIAL
FITUR 2017
THE PRINCIPAL DESTINATIONS, HOTELS, TOUR OPERATORS AND
SERVICE COMPANIES PRESENT AT FITUR 2017 WILL SHOW THEIR MAIN
CONTRIBUTIONS TO SUSTAINABLE TOURISM
The principal destinations, hotels, tour operators and the natural areas. that offer information and promotions in a digital and
service companies present at the International Tourism The Trade Show will showcase territories that are audiovisual format, seeking to promote savings in paper by
Trade Fair, FITUR, which is due to be staged at Feria de organising group tourism and trekking, ensuring that jobs replacing printed pamphlets.
Madrid from 18 to 22 January 2017, will unveil their and income are generated for the local population through The Trade Show will also provide proof of how accessibility
main contributions to sustainability. The UNWTO has services such as dining and accommodation in local homes, is improving thanks to the construction of highway
designated the Trade Show as the venue for the kick- demonstrations of unique cultural products from their networks and the further development of air traffic through
off celebrations of the International Year of Sustainable locality and offering citizens the opportunity of selling their the growing number of international airports near the coast
Tourism for Development declared by the United local products or connecting with non-profit organisations and of both all-year-round and seasonal flights.
Nations Organisation and channelled through the World abroad. The awareness of sustainability which exhibitors are
Tourism Organisation, which is based in Madrid. Some destinations are highlighting their “green offering” demonstrating will be in evidence even in some of FITUR’s
through an information system that notifies visitors of exhibitors, who will build their stand with recycled
The exhibitors present at FITUR 2017 will showcase the the best experience during their holidays in the most materials, among them, for example, fruit boxes, wattle
preeminent actions they are undertaking to contribute to responsible global destinations. And others have presented baskets and furniture and accessories from the previous
sustainable tourism. In this line, an increasing number of projects involving research into and preservation of the year.
countries and destinations are promoting actions to reduce marine environment by raising public awareness and
the impact of travellers on the environment, ecosystems through education. Greater demand for sustainable travel
and local culture, travellers who conversely help to A recent international survey conducted by the Booking.
generate income and jobs. Added to these are the initiatives Hotels and transport com hotel reservations portal brings to light that, between
of other territories that are seeking to promote their local As for hotels, the Trade Show will highlight initiatives 2014 and 2015, international demand for more sustainable
communities and encouraging the positive impact this which these establishments are implementing to respect destinations has quintupled. Furthermore, in a recent
activity has on them. the environment, harnessing renewable energies, replacing professional industry meeting in Málaga’s Costa del Sol,
Among the examples of those due to be present at the event light bulbs with LEDs, using low-consumption materials international tour operators presented the results of
are countries that are promoting support for volunteers in and advising their customers and employees on how to another global survey which revealed that tourists are
orienting and helping foreigners during their visit as well reduce expenditure on water and power. Visitors will also prepared to pay more, in 83% of cases, for a hotel classified
as developing attractive but lesser-known and less-visited see how they are reducing plastic and chemical waste, as sustainable.
areas by tourists with the aim of relieving the pressure on using returnable glass bottles, eco-friendly and/or organic FITUR 2017 will help to unveil the latest solutions and
oversubscribed destinations. cleaning products and much more. advances being developed and which are contributing
We will see evidence of how some tour operators have Transport companies will also demonstrate their to economic growth, social development, job creation,
become involved in training and preparing young people commitment to sustainable tourism. An example of this efficiency of resources, environmental protection, the
to give them the opportunity of working in the area’s best is car rental, where hybrid and electric vehicles are promotion of heritage values and cultural diversity.
hotels and restaurants. Meanwhile, others are committed being introduced to reduce pollution and the useful life
to maintaining the natural setting of the countries in which of passenger cars is being shortened, thus contributing
they work, promoting rural accommodation with special to greater efficiency and benefits for the environment.
charm and collaborating with local companies that respect Technology providers, for their part, are developing devices
For more information:
Jesús González, Press Officer | 0034 91 722 50 95 | jesusg@ifema.es Helena Valera, International Press | 0034 91 722 51 74 | evalera@ifema.es Beatriz Zamorano, Editor | 0034 91 722 58 43 | beatriz.zamorano@ifema.es
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