New Zealand Traveller Declaration (NZTD) - Airline Update #3 - as at 16:00, 29 March 2022 - NZ Customs
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New Zealand Traveller Declaration (NZTD)
Airline Update #3 – as at 16:00, 29 March 2022
This update: Updated information to help travellers to New Zealand
NEW ZEALAND CUSTOMS SERVICE
Important notice
As at 11.59pm on Saturday 30 April 2022, the Nau Mai Rā (NMR) Travel Pass will no longer be legally accepted
as a valid entry into New Zealand.
As at 11:59pm Saturday 30 April 2022:
The New Zealand Traveller Declaration is
• The NMR Travel Pass will no longer be legally accepted as a valid entry
mandated. This online declaration allows
into New Zealand.
travellers to upload their travel and COVID-19
• Airlines must no longer accept NMR Travel Pass as valid entry into New
documentation online.
Zealand at check in.
Airlines should instruct travellers to complete the NZTD online. In
All travellers must complete the NZTD before instances where it may not be practical for them to do this online, they
travelling to New Zealand and be issued a can use the manual paper form.
New Zealand Traveller Pass. This includes • Download and print the paper form here.
children and infants. • The paper form must only be handed out to travellers that cannot
access or complete the declaration, online.
• Airlines must complete the “Airlines only” section on the paper form.
For noting:
• All travellers who have been issued NMR travel passes have been sent an individual email explaining that they need to declare their travel in the
NZTD system
• Travellers can start their online declaration up to 28 days before they fly to NZ
• Once they get their pre-departure test result, travellers need to complete the online declaration by uploading the result onto the declaration
immediately and submit it for processing.
NEW ZEALAND CUSTOMS SERVICE
Reminders to air passengers travelling to NZ
2. Traveller arrives at check-in with
1. Traveller arrives at check-in without NZTD Traveller Pass
partially completed NZTD
MANUAL PAPER FORM CONDITIONAL TRAVELLER PASS
Although travellers should be instructed to complete the declaration online, it may not be practical for them to do this. In Where a traveller has only partially completed
this situation, they can use the manual paper form. their online NZTD, they may be issued a
‘conditional’ Traveller Pass.
The manual paper-based process is:
• Check-in staff will provide the traveller with the form. A conditional Traveller Pass is identical to other
• The traveller will complete the paper declaration form prior to check-in. Traveller Passes, except that it will display the
• Airline check-in staff will validate the traveller’s completed paper form and relevant health documents, and complete pathway “Manual Assessment”.
the “Airline only” section – the traveller will be boarded if compliant.
• On arrival, Customs officers will also check the traveller’s paper form and relevant health documents. A conditional Traveller Pass may be issued in cases
where:
The paper form must be completed prior to the first international port of departure and presented with other COVID-19 • travellers have provided the required mandatory
documentation required and valid for travel to New Zealand. declaration information but have not been able
to upload their health documents; and
You can download the manual paper form here. • they confirm they have a negative PDT within
the prescribed time before travel and meet
required vaccine standards (and can provide
PDT FOR TRAVELLERS ON CONNECTING FLIGHTS
evidence of meeting these requirements prior
to boarding).
Travellers on connecting flights on their way to New Zealand are either not completing an NZTD, or not doing one
within the timeframe of the validity of their PDT result.
For conditional Traveller Passes that indicate
“Manual Assessment”, airline staff must verify the
• Airlines need to advise travellers on connecting flights to NZ that they need to do an NZTD within a timeframe that
traveller’s vaccination certificate and PDT (if
ensures that their PDT is done 24-48 hours within the scheduled departure of their first international flight to New
applicable) are valid prior to boarding. Travel
Zealand.
should be denied if documents are not valid.
NEW ZEALAND CUSTOMS SERVICE
3. Travellers need to be reminded about the following to ensure they are not infringed on arrival in NZ
PRE-DEPARTURE TEST (PDT)
1. Travellers not realising they need a PDT to enter New • Anyone over the age of 2 needs to have a PDT, unless exempted.
Zealand.
• Travellers need to get their PDT done 24-48 hours within the scheduled
2. Not meeting the required PDT timeframe. departure time of their first international flight to NZ.
• A PDT must be completed within the required timeframe before they board
3. Travellers that have previously contracted COVID and their flight.
have a medical certificate assume that this means • If the PDT result is positive, the traveller will need to get a medical certificate
they do not need to do a PDT and have a PDT stating that they have previously contracted COVID and that they do not have
document to show at the NZ border. symptoms, and are no longer infectious with COVID-19 before they can board
their flight.
• These travellers will be issued with a valid NZTD travel pass and they must show
the medical certificate and the PDT document when they arrive at the border.
Visit the latest NZ Ministry of Transport’s Carrier Guidance at https://www.transport.govt.nz/about-us/covid-19/ .
Next update by close-of-business Friday 29 April 2022.
NEW ZEALAND CUSTOMS SERVICE
UPDATE
eGate integration with NZTD Traveller Pass at Auckland, Wellington and Christchurch international airports
Testing of eGate and NZTD Traveller Pass integration in April-May 2022
As part of our tests, travellers arriving with NZTD
Traveller Passes at Auckland, Wellington and
Christchurch International Airports will be
processed automatically through our eGates.
Advantages to travellers holding E-passports:
• Travellers issued with a NZ Traveller Pass that
doesn’t need to be manually checked by a
Customs Officer, can now enter NZ via the
eGates – by just scanning their E-passport.
Shortening the traveller processing times at the border • Traveller processing time is expedited.
As part of out commitment to continuous improvement in NZTD,
travellers will no longer need to show their NZTD traveller pass
because eGates automatically check NZTD status when passports
are scanned.
NEW ZEALAND CUSTOMS SERVICE
UPDATE
New translated resources now available for your travellers via
New Zealand Traveller Declaration Toolkit for Partners (customs.govt.nz)
We have translated two important and helpful resources – the
New Zealand Traveller Factsheet and the “Guide to submitting From 2 May 2022, the NZ Traveller From 30 April 2022, translated From week commencing 23 May
your New Zealand Traveller Declaration” video. These are being Factsheet will be available in both subtitles and transcripts for this 2022, we will have the New Zealand
uploaded onto the NZTD website as they become available – see English and 19 other languages. video will be available. Traveller Factsheet translated in five
below. alternate formats.
The following Traveller Factsheets The following Traveller
For the blind
can be downloaded here. Factsheets will be uploaded
• Braille
shortly here.
1. Te Reo Māori
For people who have a learning
2. Cook Islands Māori 1. Spanish
disability, low literacy levels, English
3. Samoan 2. Portuguese
as a second language, elderly or
4. Tongan 3. Hindi
deaf:
5. Tokelauan 4. Punjabi
6. Tuvaluan
• Easy Read
7. Rotuman
• Large Print
8. Bislama
• Audio
9. Fijian
• Sign Language
10. Niuean
11. Chinese (Simplified)
12. Chinese (Traditional)
13. Japanese
14. French
15. German
WHAT’S NEXT
We are developing toolkits of resources specific to the Pacific, Asia and South American regions. You will receive an update when these toolkits are ready.
If you would like to provide us with feedback on what other resources might be useful for you to communicate about NZTD to your travellers or airline staff, email us at
NZTDPartners@Customs.govt.nz
NEW ZEALAND CUSTOMS SERVICE
COMMUNICATIONS UPDATE
International network partnering to raise awareness of NZTD in regions
WHAT
In partnership with Ministry for Foreign Affairs, Customs International Posts, and the team in Immigration NZ, we are activating our international
networks in key regions to raise awareness of the New Zealand Traveller Declaration (NZTD), and ensure high compliance for travellers to NZ.
• The NZ Department of Internal Affairs (DIA) have helped us translate communications tools into multiple languages.
• We have established a collaborative approach to communicate changes to health and travel requirements quickly and in a format travellers can
understand.
• We have developed regional-specific toolkits of resources in a number of languages to help our partners can use to communicate to travellers.
• We have partnerships with Accessibility and Disability groups and they are helping us to deliver alternate formats for our Factsheet, e.g, sign
language and easy reader versions.
WHERE
We are activating our international networks in the following regions, based on partner feedback advising us where most support is required.
WHEN
Campaign roll outs from week commencing 2 May 2022.
Regions Pacific Asia South America UK
Europe
Campaign roll out Week commencing 2 May 2022 Week commencing 23 May 2022 Week commencing 6 June 2022 Week commencing 20 June 2022
NEW ZEALAND CUSTOMS SERVICECOMMUNICATIONS UPDATE
Regional Toolkits
Regional Toolkits are being developed in a number of languages to help you communicate with your travellers. These will them do the right thing before they travel to New
Zealand.
Pacific Region Toolkit Asia Region Toolkit South America Region Toolkit UK and Europe Regions Toolkits
Languages 1. Te Reo Māori 1. Chinese (Simplified) 1. Spanish 1. French
2. Cook Islands Māori 2. Chinese (Traditional) 2. Portuguese 2. German
3. Samoan 3. Japanese
4. Tongan 4. Hindi
5. Tokelauan 5. Punjabi
6. Tuvaluan 6. Vietnamese
7. Rotuman
8. Bislama
9. Fijian
10. Niuean
Resources • Static Social Media Tiles • Static Social Media Tiles • Static Social Media Tiles • Static Social Media Tiles
• Awareness Raising for NZTD • Awareness Raising for NZTD • Awareness Raising for NZTD • Awareness Raising for NZTD
Poster Poster Poster Poster
• Traveller Factsheet • Traveller Factsheet • Traveller Factsheet • Traveller Factsheet
• “A Guide to Completing your • “A Guide to Completing your • “A Guide to Completing your • “A Guide to Completing your
NZTD” Video NZTD” Video NZTD” Video NZTD” Video
Alternate formats Working with the Office of Disability Issues (Ministry of Social Development), we are developing five alternate formats – Braille, Easy Read,
Large Print, Audio and Sign Language.
If you would like to provide us with feedback on what other resources might be useful for you to communicate about NZTD to your travellers or airline staff, email us at
NZTDPartners@Customs.govt.nz
NEW ZEALAND CUSTOMS SERVICEReminder : where to go for NZTD support and resources
For Airlines For Travellers
NZTD PARTNER TOOLKIT Our New Zealand Traveller Declaration contact centre will be on call 24
ours a day and 7 days a week.
To help you help travellers do the right thing, we have put together a
PartnerToolkit that has resources and tools you can use in your • 0800 359 269 – toll-free calling from New Zealand
traveller/passenger communications. • 1800 359 269 – toll-free calling from Australia
• +64 4 931 5799 – for international callers
This Toolkit includes digital marketing and print resources, a guide to the
NZTD video, copy pointers and a helpful NZ Traveller Factsheet. IMPORTANT:
The contact centre can assist travellers with their questions, but cannot
For the NZTD Partner Toolkit, click here. complete their declaration for them.
OTHER USEFUL INFORMATION If travellers have trouble completing their declaration, they can ask
You can find more information about Covid-19 related information for someone, such as a friend or family member, to complete their
travellers here: declaration for them.
When New Zealand's borders open | Unite against COVID-19
(covid19.govt.nz)
USEFUL CONTACT FOR AIRLINES
NZTDpartners@Customs.govt.nz
Airlines and carriers can get further support by contacting:
Ministry of Health: COVID-19BorderOps@health.govt.nz
Ministry of Transport: COVIDsupport@transport.govt.nz
NEW ZEALAND CUSTOMS SERVICEThank you from the NZTD Implementation team at
NZTDpartners@Customs.govt.nz
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