INSTRUCTIONS TESCO MOBILE SIM CARD IRELAND
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INSTRUCTIONS TESCO MOBILE SIM CARD IRELAND Copyright ©2015 InternationalSIM. All rights reserved. The content of this document may not be copied,replaced,distributed,published,displayed, modified,or transferred in any form or by any means except with the prior permission of InternationalSIM. Copyright infringement is a violation of federal law subject to criminal and civil penalties. InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
Introduction Congratulations on your purchase! You made a wise decision that will save you time, money, and energy on your next trip. This instructions contains step-by-step instructions, tips, and money saving tricks. Please review the documentation to get the most out of your SIM Card. Lets get started! Requirements for Service In order to use this SIM you need an unlocked device. How do you know if you have an unlocked device? Insert the SIM card into your device. If your device indicates a provider (eg Verizon Wireless, T-Mobile) then your device is unlocked. If your device displays a different message, your device is locked. In addition, your device needs to support the correct frequency in order to call and / or use the internet. Worldwide providers use of several GSM networks (850, 900, 1800 and 1900 MHz). The GSM1800 network is widely used in Europe, the GSM850 network often in South America and Asia and the GSM1900 network especially in North America. To use your GSM anywhere in the world you will need a quad-band phone. For "faster" 3G, Internet Providers use the UMTS network (850/900/1700-AWS 1900/2100 Mhz.) To access a list of all 3G frequencies by country please visit: www.en.wikipedia.org / wiki / List_of_UMTS_networks 4G Internet. 4G stands for 4th generation and is the fourth generation of mobile telecommunications standards. It is the successor to the 3G standard. 4G is still limited globally available. For a list of all frequencies by country please visit: www.worldtimezone.com/4g.html Note: "Unlocked" means that your phone supports SIM cards from provider that are allowed. Often a provider locks a cellular phone Unlocking your Device Unlocking your device is an easy process, it simply involves dialing a code on your phone’s keypad. Most mobile phone operators will give you the unlock code and step-by-step instructions right over the phone. Call customer service and inform them you’ll be traveling out of the country and you need the „unlock code“. Apple iPhone users can visit http://www.jailbreakme.com to unlock their devices for FREE. InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
Contacting Customer Support customer care team are available from 8am to 8pm every day, including Sunday and Bank Holidays. Just dial 1749 from your Tesco Mobile phone, cost is 20c per call From another network phone, or while travelling abroad you can call +353 (0)89 420 0000 (call costs vary by network provider) Getting started: Getting started couldn't be easier. Pop your new SIM card into your phone. If you're unsure how to do this, there's instructions in your handset manual. Then, just make a call and you're ready to go. My Tesco Mobile: With My Tesco Mobile you can: Check current balance Top up by credit card Add Internet packs And many more Registering for my Tesco Mobile https://my.tescomobile.ie/tmi-selfcare-web/register You'll be asked for your mobile number and some details such as name, address and mother's maiden name. When you submit these details, Tesco will text a secure password to your phone so you can complete registration and login. Note: You will not receive the text if SIM has €0,00 credit. To receive your password please contact costumerservice at: +353 (0)89 420 0000 and ask the representative for a password of your account. InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
How can I top up?: You have the following options to top up: By voucher o Dial 1740 on your mobile and follow the instructions. o Dial *101* voucher number# and press the call button. Follow the prompts. o Select ‘Tesco Mobile SIM’ on your phone, press ‘Top Up’, then ‘By Voucher’ and follow the prompts. By Credit Card (through your online account Go to top up and enter the amount, phone number and Creditcard details. Press top up and your sim will be loaded with credit in a few seconds Where can I buy top up cards?: Vouchers can be purchased at any Tesco Store. For a list of Tesco stores check: www.tesco.com/store- locator/ie They are also available through a number of retailers nationwide. Payzone Paypoint Postpoint You can choose a voucher to the value of €5, €10, €15, €20, €25 or €30. InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
National Rates: Every new customer who purchases a SIM card from Tesco Mobile, will initially be activated on the basic plan. What Do I Get on this Plan? You will receive free texts to all other Tesco Mobile customers with a monthly top up of €5. By topping up €10 per month, you will receive free calls and texts to all other Tesco Mobile customers. Calls to landlines and mobiles within the Republic of Ireland 25c per/min Calls to Northern Ireland 048 numbers 25c per/min Texts to all mobiles within the Republic of Ireland 13c per/sms International Rates: International Calls From Only 1C Per Minute For international calling rates check: www.tescomobile.ie/priceplans/international/index.aspx How to Dial International Calls To place an International call you must dial ,,00“ followed by the country code. The format is: 00 + COUNTRY CODE + AREA CODE + NUMBER InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
Internet: Recurring Bundles Data Monthly Charge Opt-in 1GB Data €5.00 Text "OptIn DATA" to 1744 5GB Data €10.00 Text "OptIn DATA5" to 1744 Once Off Bundles Data Length Charge Opt-in 50MB 1 day €0.79 Text "Data" to 174209 350MB 7 day €2.99 Text "Data" to 174210 1GB 30 days €5.00 Text "Data" to 174211 5GB 30 days €10.00 Text "Data" to 174212 Bundle scan be activated through your online account as wellv Mobile Internet (APN) Settings: Most Devices will configure themselves automatically to access the internet after arriving in Ireland However in some cases you may need to manually configure the following APN Settings: InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
Android Settings: 1. Go to Settings -> Wireless&Networks -> Mobile Networks and turn on Data Roaming 2. Go to Settings -> Wireless&Networks -> Mobile Networks and turn on Packet Data 3. Go to Settings -> Wireless&Networks -> Mobile Networks -> Access Point Names and delete all existing APN’s. 4. Create a new Internet APN with settings - Name TMI Internet APN - APN: tescomobile.liffeytelecom.com - MCC: 272 - MNC: 11 - APN Type: default, supl Sometimes for APN Type setting you are only allowed choose from a list. If so choose Internet or default. 5. Create a new MMS APN with settings - Name: TMI MMS APN - APN: tescomobile.liffeytelecom.com - MMSC: http://mmc1/servlets/mms - MMS Proxy: 10.1.11.19 - MMS Port: 8080 - MCC: 272 - MNC: 11 - APN TYPE: MMS 6. Reboot Phone iPhone Settings: 1. Put the Tesco Mobile Sim into the unlocked iPhone and connect the iPhone to iTunes (customer requires an internet connection on their computer). 2. Complete normal setup through iTunes. 3. Once the iPhone has network signal disconnect the iPhone from iTunes. 4. Go to Settings ->General -> Network and Turn Data Roaming On 5. Go to Settings -> General -> Network and select Mobile Data Network. 6. Put in APN and MMS proxy settings below. 7. Mobile Data Section. a. APN: tescomobile.liffeytelecom.com b. Username: leave empty c. Password: leave empty 8. MMS Section. a. APN: tescomobile.liffeytelecom.com b. MMSC: http://10.1.11.68/servlets/mms c. MMS Proxy: 10.1.11.19:8080 d. Max Message Size: 307200 e. MMS UA Prof URL: leave empty 9. Reboot Phone InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
Tethering: Tesco Mobile allows tethering through Mobile Hotspots. InternationalSIM offers a range of Mobile Hotspot Devices. SIM Card Validity If you do not make a Credit Top Up to your Account, or use your SIM Card for 6 months, your Account and any outstanding Credit on your Account will be suspended. If this happens you may reactivate your Account by calling Customer Care. We will reactivate your Account, and any previously unused credit you had on your Account will be available to you again. After your Account has been suspended, you have a further 6 months during which you can have it reactivated by calling Customer Care. If you do not ask us to reactivate your Account we will assume that you no longer need it (as you will not have used it for 12 months) and it will be fully deactivated. This means your SIM Card will no longer work, you will lose any unused Credit you may have had, and your Mobile Phone number can be claimed back by Tesco Mobile and given to another customer. Coverage Tesco has teamed up with 02 to give you the best value for money mobile phone service on the Irish market. Working on the O2 network, Tesco Mobile has 99.6% population coverage, with the great pricing that you expect from Tesco. Roaming When you buy a Tesco Mobile phone or SIM, you're already set up to use your phone abroad. Note that when your SIM has €0,00 credit you need to top up first. **Information contained herein is subject to change without notice and is not warranted to be error-free.** InternationalSIM Tel: +31 314 820 225 • Email: info@internationalsim.eu • website: www.internationalsim.eu
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