GUEST INFORMATION - Clayton Hotel Cork City

GUEST
INFORMATION

Welcome to Clayton Hotel Cork City
Thank you for choosing to stay with us and we wish you a pleasant stay. We are committed
to providing you, our guest, with the highest standards of service and quality. It is our goal
to ensure that your stay is an enjoyable and memorable experience. With this in mind, we
have prepared the information in this directory to assist you in becoming acquainted with
the hotel.

ACCOMMODATION SERVICES                                                       DIAL 0
Our accommodation service department will be pleased to assist you with requests for
additional towels or pillows.

ADAPTORS                                                                             DIAL 0
Adaptors are available in the vending machines costing €5 each. Vending machines are located
on floors 2 & 4.

BABYSITTING                                                                            DIAL 0
Last Minute Minders are the preferred babysitters for the hotel – babysitters can be arranged
directly with the company or through our reception team.

BANKING                                                                                 DIAL 0
Banking facilities and the nearest ATM are within a short distance of the hotel. Please contact
reception for directions and opening times.

BUS SCHEDULE                                                                           DIAL 0
Schedule with times and rates available from reception.

CAR PARKING                                                                            DIAL 0
Parking is available for our hotel guests in Lapp’s Quay Car Park at a special discounted rate
of €12 per night. The entrance to Lapp’s Quay Car Park is located at the back of the hotel on
Lower Oliver Plunket Street. Lapps Quay Car Park is a secure carpark open 24 hours. (Prices
are subject to change)

CAR RENTAL                                                                         DIAL 0
Private car transportation may be pre-booked at your convenience. Please contact reception
team for further information.

CHECK IN / CHECK OUT TIME                                                              DIAL 0
Check in is from 3.00pm 		                Check out until 12.00 noon.

CHEMIST                                                                                DIAL 0
Please ask for directions at reception.

COTS AND EXTRA BEDS                                                              DIAL 0
Cots and extra beds are available from our accommodation team, subject to availability and
free of charge. Contact reception for further assistance.

DOCTORS AND HOSPITALS                                                                    DIAL 0
Information available at reception.

EMERGENCY / FIRE
In the event of an evacuation (continuous ringing bells) follow the fire evacuation route on the
back of your bedroom door, leaving the hotel by the nearest exit. The fire assembly point is
located at the front of the hotel and is highlighted by an assembly point sign.

ESSENCE SPA                                                                    DIAL 8994
YonKa treatments / massage treatments are available for both men and women in our Essence
Spa which is located in Club Vitae Health & Fitness Club on level -1.

ESSENTIAL ITEMS                                                                          DIAL 0
Items such as dental and shaving kits are available in the vending machines. Vending machines are
located on floors 2 & 4. We also provide face cloths on request.

FIRST-AID                                                                         DIAL 0
Specific members of hotel personnel are qualified to administer medical first-aid. Please
contact Front Desk if first-aid is required.

FIRE
In the event of an evacuation (continuous ringing bells) follow the fire evacuation route on the
back of your bedroom door, leaving the hotel by the nearest exit. The fire assembly point is
located at the front of the hotel on the left hand side.

FOOD AND BEVERAGE
Breakfast                         Monday to Friday 6:30 am – 10:00 am
                                  Saturday, Sunday and Bank Holiday 7:00 am – 11:00 am
Globe Lunch                       Monday to Sunday 12:30 pm – 5:00 pm
Globe Dinner                      Monday to Sunday 5:00 pm – 9:00 pm
RED BEAN ROASTERY IN THE ATRIUM
Opening Hours                     Monday to Friday 7:00 am – 3:00 pm
                                  Saturday, Sunday & Bank Holidays 11:00 am – 3:00 am
Times are subject to change in line with seasonal demand.

GUEST RELATIONS                                                                            DIAL 0
For assistance with airport transportation, taxis, local information, car rentals, theatre tickets,
local tours and any other request which you may have please contact our guest relations team.

GUESTS WITH LIMITED MOBILITY                                                               DIAL 0
We have dedicated adapted rooms for you, please ask at reception.

HOSPITALITY FACILITIES                                                                   DIAL 0
A hospitality tray is provided in your room for your refreshment. Should you require a top up of
tea, coffee, milk, biscuits or sugar sachets please contact reception.

IRONING STATION
Irons and ironing boards are available in your bedroom located in the wardrobe.

LAUNDRY SERVICE                                                                       DIAL 0
Same day service available Monday – Saturday, no service on Sunday or Bank Holidays. Laundry
must be brought to reception before 9.00am to ensure same day service.

LEISURE CENTRE                                                                       DIAL 8994
ClubVitae Health & Fitness Club is located on the -1 level of the hotel. Within ClubVitae you will
find an 18m swimming pool, an extensive gym, jacuzzi, sauna and steam room.

OPENING TIMES: ADULTS
				                          Monday to Friday 6:00 am – 9:30 pm
				                          Saturday, Sunday and Bank holiday - 8:00 am to 7:30 pm
OPENING TIMES: CHILDREN
Children (under 16) are permitted in our swimming pool from 9:00am – 7pm daily.

Swimming hats are compulsory and are available from Club Vitae reception at €2.50 per hat.
Towels are provided for guests and if required padlocks for lockers are available to rent.

LOCAL ATTRACTIONS AND AMENITIES                                                              DIAL 0
Information leaflets on all local attractions are available in the information stand next to the Red
Bean Roastery. You can also check local information on the digital stand in the Atrium from the
website www.cork.ie.

LOCAL MARKETS                                                                            DIAL 0
ENGLISH MARKET
Location:		                   Entrance on Princess Street & Grand Parade, Cork City.
When: 				                    Monday to Saturday 8:00am – 6:00pm
MAHON POINT FARMERS MARKET
Location: 		                  West Entrance, Mahon Point Shopping Centre.
When: 				                    Every Thursday 10:00am – 2:30pm
COBH MARKET
Location:		                   Sea Front, Cobh.
When: 				                    Every Friday 10:00am – 2:00pm
‘MOTHER JONES FLEA MARKET’ – VINTAGE & FLEA MARKET
Location:		                   Corner of McCurtain Street & York Street.
When: 				                    Every Friday to Sunday 11:00am – 7:00pm
MIDLETON FARMERS MARKET
Location:		                   Hospital Road, Middleton.
When: 				                    Every Saturday 9:00am - 1:00pm
CORNMARKET STREET MARKET
Location:		                   Cornmarket Street, Cork City.
When: 				                    Every Friday 9:00am – 3:00pm

LUGGAGE DEPOSIT                                                                          DIAL 0
We can hold guests luggage in storage free of charge. Please ask at reception.

MEETING ROOMS                                                                       DIAL 0
We have an extensive conference & events centre within the hotel. For more information and
bookings contact reception and ask for our Duty Manager or a member of our sales team.

PLACE OF WORSHIP                                                                         DIAL 0
There is a list at reception for you with times and location.

RESERVATIONS                                                                          DIAL 0
Our reservations team are available to assist you with bookings. For more information contact
reception.

ROOM SERVICE                                                                               DIAL 0
Room service full menu is available 12 noon – 9:30pm. Light snack menu is available 24hrs.

SAFETY DEPOSIT BOX
Your room features an in-room safe for the storage of your valuables. The safe is located in
the wardrobe. To use, place items in the safe and close the door. Enter your own four digit
password and press lock. To open, enter your password and door will open. The safes are
spacious enough to store a laptop computer.

SECURITY
Please ensure your bedroom door is firmly locked when leaving your room. You will be asked to
produce your key card wallet when charging items to your room account. The building has 24
hour CCTV surveillance.

SMOKING & E-CIGARETTES
Smoking is prohibited inside the building, this includes the smoking of e-cigarettes. The
smoking area is outside the hotel’s front entrance. A fine will be applied for smoking in our
bedrooms. Please help us to comply with this legal requirement.

TAXI                                                                                 DIAL 0
Taxis may be booked through our reception team.

TELEPHONE
Reception and information                                                           DIAL 0
External calls                                                    DIAL 9 & outside number
Room to room                                                        DIAL 8 & room number

TELEPHONE – INTERNATIONAL DIALLING CODES
Dial Country Code + Area Code + Number

 Country              Code                    Country                   Code
 Great Britain        0044                    Northern Ireland          0044
 Spain                0034                    France                    0033
 USA                  001                     Australia                 0061
 Germany              0049                    Canada                    001
 New Zealand          0064                    Italy                     0039
 Japan                0081                    China                     0086

TOILETRIES                                                                             DIAL 0
Dental and shaving kit are available from vending machines located on floors 2 & 4.

TOURIST INFORMATION AND BROCHURES
Available on display in the hotel reception.

TV LISTINGS
A selection of national and international stations available for your enjoyment on your TV.

VENDING MACHINES                                                                       DIAL 0
Vending machines are located on floors 2 & 4. These contain items such as dental kits, shaving
kits, adapters and snacks.

WAKE-UP CALL							                                                                 DIAL 0
To arrange your wake-up call please contact our reception team for assistance. Please state
your room number and the time you wish to be awoken.

WHEELCHAIR							                                                                         DIAL 0
The hotel has a wheelchair available for hotel guests. Please ask at reception if required.

WIFI
Complimentary WiFi with 300MB Internet bandwidth is available in all public areas and guest
bedrooms. There is no password required, please select ‘Clayton Cork City’ to access.

WEDDINGS AND FUNCTIONS					                                                          DIAL 0
For details on our banqueting facilities for any special occasions, weddings, small or large
private dinners, please contact reception and ask for our Duty Manager or a member of our
sales team.

WHERE EVERY
MOMENT MATTERS

 claytonhotels.com