Dealing with Damp and Condensation - February 2019 - If you need assistance understanding the information in this document, please contact us on ...
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Dealing with Damp and Condensation February 2019 If you need assistance understanding the information in this document, please contact us on 0300 365 1111.
2 DAMP AND CONDENSATION DAMP AND CONDENSATION 3 01 Our service to you As our customer, you deserve an excellent service. Our service standards tell you what you can expect from us, our operatives and contractors. If your experience does not match the standards we have set, or you feel we could improve on the service we provide, please let us know by calling 0300 365 1111. We monitor our performance against these standards and publish the results in our Annual Report and on our website www.ovh.org.uk Every year, we will review the quality of our services with you and make any necessary changes.
4 DAMP AND CONDENSATION DAMP AND CONDENSATION 5 02 Damp and condensation Is your home damp? What is condensation? Why is it a problem? Is it condensation? Damp can cause mould, which will You will always find moisture in the Left untreated, condensation can Condensation is not the only grow and live on home furnishings, air, even though it’s not visible to the result in mould growth on walls, cause of damp. It can also walls, ceilings and can cause rot to eye. If the air gets colder, it cannot ceilings, furniture, furnishings, and come from: timber around the homes. hold all the moisture and tiny drops clothing in cupboards and drawers. yy Leaking pipes, overflows of water appear, you will find this is It can also affect plaster and cause and wastes Damp houses encourage the growth most common around the windows in woodwork to rot. of mould which in turn increases the your home. This is condensation. You yy Rain seeping through the roof risk of respiratory illness. More often can notice it when you can see your What are the different where a tile or slate is missing, than not damp found in homes is breath on a cold day, or when your types of dampness? spilling from a blocked gutter, caused by condensation. bathroom mirror mists over when Damp is generally caused by a fault penetrating around window frames, taking a shower. in the structure of the building. or leaking through a cracked pipe yy Rising damp due to a defective Condensation mainly occurs during There are two basic types of damp: damp course or because there the colder months, whether it is yy Penetrating damp happens when is no damp-course raining or dry. It appears on cold surfaces and in places where there water enters your home through yy Damp proof course being is little movement of air. an external defect (for example, a ‘bridged’ by soil piled against crack in a wall or a loose roof tile) the outside wall Look for it in corners, on or near yy Rising damp is when there is a windows, in or behind wardrobes problem with the damp proof and cupboards. It often forms on course or membrane and water north facing walls. rises from the ground into the walls or floor
6 DAMP AND CONDENSATION DAMP AND CONDENSATION 7 03 How to avoid condensation These quick and easy steps will Ventilate to yy Ventilate cupboards and wardrobes. help you reduce condensation remove moisture Avoid putting too many things in in your home: them as this stops the air circulating You can ventilate your home and leave space between the back without making draughts. Produce less moisture of the wardrobes and the wall. yy Try and keep a small window ajar Where possible, position wardrobes Some ordinary daily activities when someone is in the room and furniture against internal walls produce a lot of moisture very quickly. yy Ventilate the kitchen and bathroom yy When window units are replaced, when in use by opening the window the new frames incorporate trickle yy Cover pans when cooking and or better still, use a humidistat vents which should be opened to do not leave kettles boiling controlled electric fan. These help reduce moisture in the room yy Dry washing outdoors on a line, are relatively cheap to use and or put it in the bathroom with the they automatically run when air Insulate, draught-proof door closed and the window open becomes humid in the room and heat your home or with the fan on Insulation and draught-proofing will yy Close kitchen and bathroom doors yy Vent any tumble dryer on the when these rooms are in use, even help keep your home warm and will outside, unless it is the self if your kitchen or bathroom has also cut fuel bills. When the whole condensing type an extractor fan as this will help home is warmer, condensation is prevent moisture reaching the less likely. other rooms, especially bedrooms, which are often colder and more likely to get condensation
8 DAMP AND CONDENSATION DAMP AND CONDENSATION 9 04 Take steps against mould yy First of all, treat any mould you may already have in your home. If you continue to deal with the basic problems of condensation, mould should not reappear yy To kill and remove mould, wipe down walls and window frames with a fungicide wash. Fungicide can be found in many household cleaning appliances, make sure to follow the manufacturer’s instructions precisely. You will need to dry clean mildewed clothes and shampoo carpets. yy After treatment, redecorate using a good quality fungicidal paint to help prevent mould recurring. Note that this paint is not effective if overlaid with ordinary paints or wallpaper
10 DAMP AND CONDENSATION DAMP AND CONDENSATION 11 05 Get in touch Help us improve ovh.org.uk/my-account Customer Access Centre Coral Drive, Bootle, Make payments, report (and Merseyside L20 3UG Your knowledge and book) repairs and view accounts Open: Mon to Fri, 9am to 5pm online with My Account understanding of the issues affecting you and your ovh.org.uk OVH Head Office neighbours is invaluable to Atlantic House, us; ensuring that we focus our Dunnings Bridge Road, Bootle, 0300 365 1111 (24hr) Merseyside L30 4TH attention and efforts on the Open: Mon to Fri, 8.30am to 5pm things that matter most. enquiries@ovh.org.uk Send us your feedback and suggestions by emailing @ovhousing feedback@ovh.org.uk facebook.com/ovhousing Become an One Vision Housing is part of The Sovini Group Involved Customer The information inside is correct at time of print. You can get involved as little or For the most up to date information please visit our website. as much as you like, with our range of involvement options. To find out more contact the Customer Empowerment Team on 0300 365 1111 or email enquiries@ovh.org.uk If you have any other questions please call 0300 365 1111 or visit our website ovh.org.uk 01/19 Certificate Number 2771 with the Social Landlords ISO 9001, ISO 14001, ISO 27001, OHSAS 18001 Crime and Nuisance Group
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