Change Management in 2018: discover the latest trends - January 2018 Melanie Franklin, Change Management Institute - APMG International
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Change Management in 2018:
discover the latest trends
January 2018
Melanie Franklin, Change Management Institute
Welcome to our webinar!
Host & Moderator Presenter
Mark Constable Melanie Franklin
Marketing Executive UK Chapter Co-Lead
APMG International Change Management Institute
mark.constable@apmg-international.com melanie@agilechangemanagement.co.uk
Before we get started…
Look out for our poll questions!
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Your feedback will help us to improve
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mark.constable@apmg-international.com
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type any questions into the
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About Melanie…
• Track record of excellence in project, programme and
portfolio planning and delivery.
• In recent years, Mel has focused on moving organizations
from waterfall to agile approaches in project management.
• APMG accredited AgilePM and Change Management trainer
• Certified Scrum Master, Certified SAFe 4.0 Practitioner and Lean Kanban
Practitioner
• Director of Agile Change Management
(www.agilechangemanagement.co.uk)
• Co-Chair of the Change Management Institute UK chapter
(www.change-management-institute.com)
• linkedin.com/in/melaniefranklin1/
• @AgileMelanie
Agenda
• Setting the scene – where are we now
• Key trends for 2018:
– More effort will be spent on explaining the value of change
management
– Further integration with project management…and links to
Agile
– Continued maturity of change management as a practice
• Conclusion – what will things look like in a years time
Scope of change management
Setting the scene – where are we now?
Setting the scene – where are we now?
www.payscale.com
2017
2016
UK Cumulative totals Change Management
25000
20000
2017
15000
10000
5000
0
2012 2013 2014 2015 2016 2017
Foundation Practitioner
Global Cumulative totals Change Management
8000
7000
6000
5000
4000
3000
2000
1000
0
2012 2013 2014 2015 2016 2017
Foundation PractitionerTrend 1
Value of Change Management
12Explaining the value of change management
Return on Total benefits dependent on people
investment of changing how they work
change =
The cost of the change
management
management activitiesChange management is ROI
Project ROI
People change ROIChange management realises benefits
Attention
Perception
Participation
Adoption
BenefitsWe need to claim the results of our work…
• How many have an awareness of the change?
• How many have a positive perception of the change?
• How many are participating in co-creating the change?
• How quickly can we see new ways of working being
adopted?
• How many are actually working in the new way?
• How much has the work improved as a result of the
change?
• Error rates
• Time to completion
• Reduced duplicationTrend 2
Further integration
17Further integration
Portfolio Management Business Analysts
“the right ideas” “the best ways of working”
Realising
benefits
Change Managers
Project Managers “people are working in the
“on time/on budget delivery” new ways”Agile without change is harmful
Sprint Output Sprint Output Sprint Output Sprint Output
Ready Ready Ready Ready
for use for use for use for useAgile triggers more Behavioural Change
Sprint
Sprint
SprintImpact of Agile approaches
• We need to partner with those in Agile. Comments from an Agile
team leader about change management:
• There was no real comprehension of how the business might
react to rapid delivery.
• He kept putting a lot of responsibility on the product owner.
• He knows his company has a change management team at a
portfolio level but has no real idea what they do.
• Using more Agile techniques to manage business change:
• Kanban Boards
• Daily Stand Ups
• Create empowered teams of Change Agents, not just of Agile
developers. In this way, Scrum Masters and Agile Coaches assume
the role of Change Agent.Trend 3 Increased professionalism
Maturity = less formality?
As Is To Be
• Linear frameworks based on • Unconscious understanding of
project management change activities
approaches.
• Putting change into the context
• Assumption change is a single
of multiple simultaneous
initiative.
changes
• Top down structures, with
escalation to next level. • Devolved decision making,
• Toolkits with templates and self-leading through change
checklists. • Toolkits as coaching guidance
– how to have difficult
conversations
23What will things look like 1 year from now? • More portfolio management • More people trained in change management • Greater awareness of change as a series of activities/responsibilities that have to be carried out – but broad range of roles performing these tasks • More explicit relationship between change management and benefits management
• A series of free webinars across February & March
• In partnership with a range of Change Management practitioners,
consultants & trainers
• Choose your webinar/s (you do not need to register for all)
https://apmg-international.com/events/confronting-change-2018-webinar-seriesFurther information….
www.change-management-institute.com www.apmg-international.com www.agilechangemanagement.co.uk
@ChangeMgtIns @APMG_Inter @AgileMelanie
(see website for regional chapters) +44 (0) 1494 452450 www.linkedin.com/in/melaniefranklin1/
TRAINING & CERTIFICATION
www.apmg-international.com/ChangeManagement www.apmg-international.com/CLCAYou can also read
