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Wordwatch
Consolidate Voice Data
Into One Portal
businesssystemsuk.com
We helped
one large bank
purge over 40% of
their recordings after
consolidating 12 sites
reducing risk held
by the bank.
Consolidate your legacy Are you facing any of the
and live voice recording following challenges?
data onto one platform
• Your data is in separate silos, removing your ability to create
a holistic view of your live and legacy voice data and to
understand the complete picture of the risk you are carrying
Introduction • You need your compliance teams to be able to self-serve
instead of relying on IT to support them
The failure to manage risk appropriately has been
extremely costly for financial institutions and the complexity • You want open access to all your voice data through APIs
around compliance continues to grow. Regulators are to feed integrated analytics and monitoring, allowing you
demanding more; they want controls in place for to fully realise the investments you have already made
safeguarding against misconduct and rapidly evolving
technology is becoming an integral part of surveillance • You need to keep your core data in its original format to
solutions. ensure the integrity is not diminished, while managing
end-of-life voice systems (software & OS) that you need
So, armed with solutions around access to data and the to decommission
integrity of that data, Business Systems are partnering with
our customers to ensure their operating models have robust • Channels are evolving such as email, SMS, Skype etc. meaning
processes in place to define a suitable surveillance strategy. capturing and managing interactions has become more
complex and you are finding it challenging to integrate
So how do we do this? these channels
Using our years of expertise in the Voice Recording market
we have developed Wordwatch, a unique technology • You are unable to perform bulk-extracts from your legacy
portal that draws call recordings from multiple systems and and live voice systems to support legal and other investigative
multiple vendors whether they are live or legacy into one work
place, ready to be delivered to voice surveillance platforms,
transcription tools and analytics platforms. • A growing infrastructure means growing costs, and you
are looking for ways to streamline it
+44 (0)20 8326 8326 contact@businesssystemsuk.com
So how can Wordwatch solve these challenges?
Managing Separate silos of data Integrity of Data Bulk Extract
Managing call recording technology, In Wordwatch, recordings are kept in Wordwatch gives organisations the
upgrades, end of life, legacy systems their original format ensuring their ability to extract all voice recordings in
and even the introduction of new systems integrity and validity. The ability to bulk regardless of the underlying voice
has created convoluted silos of data ingest, replay, manage, extract and recording system or location and delivers
which are becoming impracticable to report on calls from live and legacy those files to the required business
control and manage. Wordwatch offers systems while retaining all data in its application, for example a transcription
a ‘federated’ solution from the discordant original format and file structure allows tool. Using open APIs, organisations
data silos to offer data consistency, financial organisations to de-commission can future proof if and when they
management control and auditability aging voice recorders and mitigate change their applications. Wordwatch
access across the board. against risk while extracting value from can easily extract data into these new
the recordings themselves. applications with no detriment to the
Self Service underlying infrastructure.
An intuitive user interface/presentation Evolving Channels
layer gives your users the ability to Wordwatch addresses the proliferation Managing Infrastructure
search for calls efficiently and effectively. of multiple new channels and voice With several generations of call
Instead of relying on IT teams to sift recording platforms, for example recording technology, upgrades, end
through mountains of information to find conversations taking place in Teams, of life systems and new systems, voice
specific files relating to urgent cases, Skype, Unigy etc. As well as infrastructure is becoming complex and
your Surveillance team can now easily incorporating all legacy calls, costly to manage. By deploying
search by recorder, site, user, time, date Wordwatch can perform a full on-going Wordwatch, this mixed bag of call
and all available metadata, whether the ingest of all live calls across all new recording platforms can be bought
data is live or legacy. interaction platforms into one central together into one single point of access,
interface, ready to be replayed and providing significant savings with the
extracted to your chosen application. removal of legacy systems, a lower
server footprint and provides the ultimate
safety net for compliance.
Figure 1
Figure 1 – Wordwatch will
sit on top of any voice
CAPTURE systems whether
live and/or legacy and
even gives you the ability to
add future systems as and
when you need them. The
data will then be STORED
in your existing location or
a new on-premise/ cloud
location. Then using
Wordwatch you will be
able to access, REPLAY and
MANAGE all your data in
one single portal and with
the use of our open APIs
you can EXTRACT data into
required applications such
as a Surveillance platform,
transcription tools, trade
Reconstruction tools,
analytics etc.
businesssystemsuk.com
We helped a
About Business Systems (UK) Ltd large investment bank
As an Enterprise Communications record interactions and
Solutions provider, we partner with our access them from one central
point for over a thousand
financial services customers to solve their
users daily from turrets,
workforce optimisation, compliance and landlines, mobiles, skype
productivity challenges. and legacy & live voice
recorders simplifying the
With over 30 years’ experience, we surveillance oversight
started trading when we recognised a process.
need in the market for call recording in
the finance sector to help resolve trading
disputes, since then the business has
evolved globally, so we can continue to
build sustainable growth for our
We helped a
customers in the future.
large bank manage retention
periods, reduce end-of-life
support costs, move away from
legacy hardware and operating
systems and provide the ability
Contact details
for their compliance team to self-
Head Office serve streamlining their
Business Systems (UK) Ltd architecture while helping them
462 London Road, Isleworth future proof against future
Middlesex, TW7 4ED
changes.
Tel: +44 (0)20 8326 8326
Email: contact@businesssystemsuk.com
Service & Support Enquiries
Tel: +44 (0)20 8326 8300
businesssystemsuk.com
business-systems-uk-ltd
@BSLHQ
@businesssystemsuk
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