Understanding Unified Communications - Separating fact from fiction and the trend to the cloud - HubSpot

Understanding Unified
Communications
Separating fact from fiction and the trend to the cloud.

Tim Newman
Regional Channel Manager
RingCentral

CIO Mandate:
  Empower the Modern Workforce

                                                                   Cloud
                                       Mobile
                                                                   Providers
                                                   UNIFIEDBYOD
                                                COMMUNICATIONS

                                                 Distributed
                                                                 Collaboration

© 2018 RingCentral, Inc. All rights reserved.

The Drivers

                                                Source IHS - 2018

© 2018 RingCentral, Inc. All rights reserved.

The Promise

                                                Easily communicate with customers,
                                                partners, and teams:
                        COMMUNICATION                Across their preferred channels
                                                     On any device
                                                Seamlessly collaborate using voice
                                                and video
                                                    Integrated with other team
                                                      messaging tools and apps
                                                Plus, the solution must be:
                                                 Safe and secure
                                                 Easy to use
                                                 Cost effective

© 2018 RingCentral, Inc. All rights reserved.

The Reality

                                                UC Client
                                                                   Productivity Tools

                Audio/Video Conference

                                                        Enterprise Voice

© 2018 RingCentral, Inc. All rights reserved.

The Experience

     Mobile
                                                                          Desktop
      Personal
       communication                                                         UC Client
      Disparate                                                             Video Conferencing
       experience                                                            Screen Share
      No visibility                                                         Fax
                                                                             File Sharing

                                                Voice System
                                                 Separate System
                                                 Expensive Network
                                                 Proprietary Expertise
© 2018 RingCentral, Inc. All rights reserved.

The Complications

             Mergers and acquisitions
             Growth beyond capabilities
             Forklift upgrades
             More…

© 2018 RingCentral, Inc. All rights reserved.

The Cost

                                                Hardware & Software Licenses
                                                Upgrades
                                                Web Meetings
                                                Audio Conferencing
                                                Fax
                                                Telco (PRIs, T1s)
                                                Local, Long Distance, Toll Free
                                                Multi-location (MPLS, PSTN)
                                                PBX Parts
                                                Outside Services

© 2018 RingCentral, Inc. All rights reserved.

The Trend to the Cloud

              By 2019, 60% of respondents
                 will have some part of their
                 UC applications in the cloud
                 (UCaaS or private).
             -Diane Myers, IHS Technology

             *According to IHS Markit’s February 2018 Unified
             Communication (UC) Strategies and Vendor Leadership
             North American Enterprise Survey, in which we surveyed
             IT decision-makers at 207 North American organizations.

© 2018 RingCentral, Inc. All rights reserved.

Not Every Cloud Service Is the Same

                                                               Pure Cloud

                                                         Managed Service

                                                Hybrid

© 2018 RingCentral, Inc. All rights reserved.

Key Considerations: Takeaways

         Enterprise-grade security,                          Global footprint?           Open and integrated platform?
          reliability, and quality?                                                          Cost of Integrations?

                                         Unified and comprehensive?              Easy to manage?
                                           What else is required?
© 2018 RingCentral, Inc. All rights reserved.

RingCentral Delivers the UC Promise
                                                                                           Open & Integrated

                                                                                                               Global
                                                                              Analytics                        Office

                                                                         Video                                          Team
                                                                       Meetings                                         Collaboration

                                                                                                                        Contact
                                                                           Text                                         Center

                                                                                                               Conferencing

                                                                                     Fax

                                                                                                 Voice

   “…. RingCentral is enabling us to move away from such voice and conferencing apps
   as ShoreTel, InterCall, Uber Conference, Skype, Citrix, WebEx and Lync, among others”
   Paul Chapman, CIO, Box (CIO.com article)
© 2018 RingCentral, Inc. All rights reserved.

Industry recognition
                                                A Gartner Magic Quadrant
                                                Leader for UCaaS 2017, 2016
                                                & 2015

                                                Frost & Sullivan Company of
                                                the Year 2017 & 2016

                                                #1 Leader in the IHS Markit
                                                2017 North American
                                                UCaaS Scorecard

                                                Leader in the Aragon Research
                                                Globe for UCC, 2017

                                                Gold Winner for Mobile
                                                Messaging, 2017

© 2018 RingCentral, Inc. All rights reserved.

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