Support at every stage - HP Lifecycle Event Services Brochure
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Brochure Support at every stage HP Lifecycle Event Services
Brochure | HP Lifecycle Event Services
Boost innovation while keeping your IT
constantly functioning
For your business to compete aggressively and achieve accelerated growth, your IT
environment has to deliver peak performance at all times. What you need is expert advice
along with outstanding technical support and at a price that suits your budget—all customized
to your needs.
This is exactly what HP Lifecycle Event Services offer. These services deliver an end-to-end
portfolio of services to assist you through every stage of your technology lifecycle. You can rely
on us for expert strategy, design and planning, installation and deployment, implementation,
ongoing operations, and training. With our business and technical experts taking care of these
essential tasks, you can free your IT staff to focus on what really matters—business innovation
and adoption of new technologies.
Draw on support that’s in line with your changing IT needs
Lifecycle Event Services draw on advancements in remote support technology, providing your
business efficient and economical support. While your data center has evolved, so has our
service delivery. It is now more:
• Personalized: Support when, where, and how you want it, drawing on a deep understanding
of your business and its needs
• Proactive: Products, tools, and technology to help avoid problems and enhance performance
• Simplified: Straightforward support choices and a single point of contact for all your
support needs
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Brochure | HP Lifecycle Event Services
“The combination of personalized customer support with
proactive awareness will allow HP customers to remain
always connected.”
Technology Business Research, Inc.
Each environment has different needs. If you are uncertain about the technology expertise or
resource requirements that might emerge during the course of your IT solution lifecycle, or if
you are unsure about adopting a new technology, then look no further. Lifecycle Event Services
offer tailor-made solutions to suit your needs.
If you are planning to adopt virtualization, build a new data center, or implement a private
cloud, we can help you design the solution and create an implementation plan using your
existing infrastructure. Or, if you already have a plan in place, we can help you deploy the
required hardware and software, and configure your assets correctly. After your infrastructure
is functional, HP Services can help you enhance operational efficiency and improve performance
significantly. We can also help you train your IT staff on the latest technologies and best
practices for infrastructure management.
Improve ROI and productivity while reducing costs
Lifecycle Event Services offer you access to our business and technical expertise to supplement
your in-house expertise when you need it. You can avail our expertise as a prepackaged offer
or as a statement-of-work (SOW) engagement. The engagement can be as short as a couple of
days, or it can span across years.
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Brochure | HP Lifecycle Event Services
Increase the returns on your HP systems
With Lifecycle Event Services, you can use the award-winning education consulting and training
expertise of HP professionals to train your IT staff, or use HP Technical Services if you lack
in-house expertise and resources. The result is you can add new capabilities to your existing
systems confidently—without business disruptions—enhancing the performance of your IT
infrastructure and improving your ROI. This also keeps your IT environment up to date and
enhanced, enabling your business to meet industry challenges.
Focus your resources on core business
Lifecycle Event Services provide you an expert single point of contact who can help you meet
all your IT consulting and technical requirements. HP can help you manage your day-to-day
IT environment needs. Our end-to-end, cost-effective solutions are designed to span your IT
and business strategy, helping your resources focus on core activities that add value to
your business.
Significantly reduce risks
The support we provide at all points of your IT lifecycle not just helps you overcome issues but
can also help you anticipate and prevent problems before they cause business outages. Our
support recommendations are solution based as opposed to product based, and come with
risk-mitigating implementation options that can help you avoid business disruptions.
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Brochure | HP Lifecycle Event Services
HP Lifecycle Event Services
Personalized, proactive, and simplified
Strategy Design
I see an opportunity or need to I know my IT strategy. Help me design
evolve my environment. Help me and architect the solution in the
understand the options, value, context of my existing environment
and benefits. and business strategy.
Implementation Operations
I have a detailed solution. Help My environment is up and running.
me deploy and integrate it into Help me address my skills and
my environment, reducing disruption resource barriers to improve
and minimizing future maintenance. operational efficiency.
Improvement Training
Help me evolve my environment Help me train and keep my IT staff up
with the latest technologies to to date with the latest technologies,
achieve improved value. techniques, and IT Service
Management best practices.
Count on a reliable partnership at every step
Our experienced consultants and technical specialists have helped pioneer the design,
deployment, and support of a converged infrastructure. They can assist you in building
and managing IT solutions ranging from small- to medium-sized business applications to
enterprise-wide virtualization-ready infrastructure and highly enhanced cloud environments.
At each stage of your solution lifecycle, we cater to your specific needs with a comprehensive
set of services that span:
Strategy: Our experts help you understand the financial impact of your solution when you are
right at the decision-making stage, and develop a strategic roadmap.
Design: We provide designing and planning services that include assessment as well as
architecture design and planning.
Implementation: We start by helping you determine which level of deployment services you
need. Our service options include HP Factory Express pre-integration, installation and startup,
implementation, and relocation services. If our standard services don’t meet your needs, we
work with you to develop a custom SOW deployment.
Operations: We provide technical services to support your ongoing operations and optimization
efforts. You can deploy our technical resources onsite to help you with your projects.
Improvement: We help you keep your environment up to date with the latest technologies
by providing consulting and technical services to upgrade to a new environment or achieve
improved value from the existing environment.
Training: We assist you in training your staff on the new technologies you’ve deployed as well
as on the best practices required to manage your entire IT environment.
5Brochure | HP Lifecycle Event Services
The Lifecycle Event Services portfolio offers the flexibility to tailor these services to suit your
specific IT and business needs.
Gain in many ways by partnering with HP
Watch this video to learn how
HP Technical Services can help you We bring you the experience and knowledge we’ve gained from years of designing, planning,
transition, operate, and improve your building, managing, and evolving IT infrastructures. We have expertise across servers, storage,
computing environments continually. networks, software, physical environments, and multivendor solutions. With our understanding
of risk-mitigating implementation options, we can help you implement new solutions without
disrupting your IT and business functions.
Through our Lifecycle Event Services, we can help you gain a competitive advantage over those
who adopt a reactionary approach to building and supporting solutions at the data center. We
can help keep your environment up to date and performing at its best, with our ability to offer:
• An “environment view”
We take an environment view, not a “device view.” We also understand how the pieces come
together in your IT ecosystem, from “data center to laptop.”
• Single-point accountability
Our end-to-end service portfolio meets all your needs from strategy and design to operations
and training. Moreover, you can rely on us for the cost-effective, vendor-agnostic support you
need to keep your multivendor IT environment performing at its peak.
• Customization flexibility
You can choose short-term or multiyear engagements for environments of any size and pick
from different service levels to address your specific IT and business needs.
• Global service delivery
With HP ServiceONE partnerships, we combine local partner resources with our global
expertise to deliver services consistently across geographies and technologies.
Lifecycle Event Services are available directly from HP and through our global network of
authorized ServiceONE support partners.
Learn how the HP Technology Services team At HP, we don’t stop with just IT services and support. We also offer financial services and
can help your business. Visit hp.com/services. flexible purchasing options. What’s more, we also offer disposition services to help you retire
To find the right HP Care Pack Service for your aging equipment in the most advantageous way possible.
needs, visit hp.com/go/lookuptool.
“HP not only provides the gear, but also helps with complex
projects, integrating even non HP technologies.”
Director, Global Infrastructure and Workplace Services, Telefonica
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Technology with a human touch
You rely on technology to run your business efficiently. To stay competitive and capitalize on
new revenue opportunities, you have to learn how to access technology in new ways. Team
with the HP technology consulting and support experts to help you take full advantage of
Global citizenship at HP technology to drive your business. Combining technology expertise with business intelligence,
Developing solutions for major social our service professionals help organizations across the globe meet their evolving needs. They
and environmental challenges can do the same for you. Connect with our service experts to explore ways to do more with your
hp.com/hpinfo/globalcitizenship technology investments and move your business forward. Visit hp.com/go/tsconnect/.
7Brochure | HP Lifecycle Event Services
Do more with your IT infrastructure and in-house expertise
The technical expertise, advice, and recommendations that you need to help
avoid problems, better manage your environment, and grow your business are
there for your asking. To learn more about HP Lifecycle Event Services, visit
hp.com/services/lifecycleevent.
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© Copyright 2012–2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
4AA3-9989ENW, February 2013, Rev. 2You can also read
