FAR NORTH REAP (FNR) JOB OUTLINE
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FAR NORTH REAP (FNR) JOB OUTLINE COMMUNITY SUPPORT – FIXED TERM POSITION COMMUNITY SUPPORT FIXED TERM JOB OUTLINE JUNE 2020 Page 1 of 6
FAR NORTH REAP (FNR) JOB OUTLINE
COMMUNITY SUPPORT – FIXED TERM POSITION
The Far North REAP Team
As part of the team at Far North REAP you will be helping us achieve our Purpose
We work hard to offer our community the support they need to achieve their goals, through our Mission
We are guided by Our Vision, Our Values, Our Te Kete Whakatinanahia Te Tiriti (Treaty Tool Kit)
and Far North REAP culture
An understanding and commitment to Te Tiriti o Waitangi and equal employment opportunities is demonstrated.
Far North REAP’s purpose, vision, mission, values and goals are embedded in all activities.
Equity and diversity in the workplace is promoted, mutual trust built, and staff are treated equitably, transparently, fairly and
in a culturally appropriate manner.
Quality Management Systems and service provision guarantees we maintain and develop our position as a leading provider
of education and training support in Te Hiku o Te Ika.
We interact closely with local community organisations, businesses and education providers. Our staff have professional
development opportunities and keep connected with the local community, up to date technology and current education
trends.
You will be a joining an organisation that is one of thirteen REAPs that were formed in three waves between 1979 and 1981.
They were the Government’s response to calls for support to overcome the increasing disparities between rural and urban
education services.
To start with, REAPs were part of the Department of Education. With law changes in 1987, REAPs became independent
organisations funded by the Ministry of Education (MOE) to support rural education in the Early Childhood, School and
Community sectors in a “supplementary and complementary” way.
We are proud of our history, we value quality delivery, we challenge ourselves to look for ways to improve, and we
work together, value and support each other
1. POSITION IDENTIFICATION FIXED TERM
This is a community support position to provide an outstanding and professional level of client service to Far North REAP
(FNR) and New Zealand Automobile Association (AA) clients consistent with our organisation’s values and ethics
Title Community Support (CS)
Functional Area CS Team
Reports to Community Support & HR Manager
In their absence, overall to the Chief Executive
Wages • $22.10 per hour includes 8% holiday pay
Employment Status • Individual Employment agreement, Fixed Term, Monday 6th July 2020 – Friday 19th
February 2021, Full Time to cover Parental Leave
• 37.5 hours per week, Monday, Tuesday, Wednesday, Thursday and Friday
• 8.30am to 4.30pm
• The nature of the position will require hours to be flexible as extra hours and after hours
work may be required
Place of work Work base is Far North REAP (FNR), 33 Puckey Avenue, Kaitaia
Performance Review
• FNR has robust performance management and professional development systems
Legal requirements All FNR employees are subject to police vetting as per Vulnerable Children Act 2014
Functional relationships Internal
Team members, Leadership Team, Wider Far North REAP Team
COMMUNITY SUPPORT FIXED TERM JOB OUTLINE JUNE 2020 Page 2 of 6FAR NORTH REAP (FNR) JOB OUTLINE
COMMUNITY SUPPORT – FIXED TERM POSITION
External
Clients – Far North REAP & New Zealand Automobile Association (AA)
Room hirers and relevant community networks
Limits of Authority Purchase of products and services in accordance with delegated authority
2. POSITION OBJECTIVE
• To ensure all clients are welcomed, their needs assessed and appropriate solutions offered
• To meet individual key performance measures and carry out all work in accordance with set procedures and requirements
• To have a ‘Purpose, People and Passion’ approach to your role
• To be an active, inclusive, and effective member of the Community Support Team, which thrives on ‘doing right’, ‘being
connected’, ‘being accountable’ and ‘professionally lifting the bar height’ continually striving for FNR to be the leading
Community Education Hub in the Far North
3. COMPETENCIES / IDEAL PERSON SPECIFICATIONS
Communication • Utilise Te Kete Whakatinanahia Te Tiriti o Waitangi in daily practice
• Communicate with honesty and integrity in all aspects of the position
• Responsible for the quality of all FNR documentation within your role requirements
• Always walk the talk
• Strong written, verbal and communication skills
• Demonstrated ability to work with Team Members and the Leadership Team to resolve
issues and meet agreed outcomes
• Demonstrated ability to communicate effectively with all stakeholders at all levels
• Relate to all types of people in a natural and confident manner
Team work, professional • Active team player as a member of the CS Team
and working relationships • Full member of the FNR Team and provide support as appropriate
• Develop and maintain sound working relationships with FNR employees
• Good working relationships with the wider community
• Key clients are room hirers and relevant community networks
• Superb communicator
• Sense of humour
• Meet with the Community Support & HR Manager regularly (individually or in a team) to
monitor progress and receive support to ensure achievement of targets
• Self-motivated person who thrives on building and maintaining excellent relationships and
providing excellent client service
• Take personal accountability and deliver on commitments
• Act with integrity and honesty in dealings
• Treat people with respect
• Demonstrate flexibility and be adaptable to change
• Present a high standard in all dealings, work and image
• Promote a positive work environment
• Resolve, rather than promote conflict between team members
• Assist colleagues to achieve team result
Problem solving • Utilise FNR processes and/or generic processes in an orderly manner, for finding solutions
to work place problems
• Adaptability, resilience and assertiveness
Self-management • Exhibit highly professional and efficient standards of work including personal presentation
and leading by example
• Active attendance at relevant FNR meetings
• Vibrant and dynamic self-motivator
COMMUNITY SUPPORT FIXED TERM JOB OUTLINE JUNE 2020 Page 3 of 6FAR NORTH REAP (FNR) JOB OUTLINE
COMMUNITY SUPPORT – FIXED TERM POSITION
• Proactive and self-starting; takes actions to achieve favourable outcomes for the
organisation
• Be prepared to allow for possible changes or situations
Technology • Maintain currency with ICT systems and tools and ensure Information and Communication
Technology hardware and software is used effectively and maintained with all files backed
up and Outlook information kept current
• Proficient in the use of the Microsoft Office Suite
Technical knowledge/ skills • Full, NZ driver’s licence (preferred)
• First Aid certificate (desirable)
• Experience taking minutes (desirable)
Health & Safety & • Knowledge of current health and safety practice
Sustainability • Role models good practice in the areas of our environment and encourages a sustainability
culture
4. KEY PERFORMANCE OBJECTIVES (Duties and responsibilities)
Objective/ Key Responsibilities (Actions) Outcome/ Key Performance Indicators (Result)
Programme/ Course/ Community Support
• Awareness is raised regarding educational needs and how • Increased community knowledge of the role of FNR’s
FNR services can help make a difference for our community support is demonstrated by course attendance, social
media followers and general enquiries
• Provide outstanding, professional client support and be a • Clients are provided with information as requested.
focal point for providing information on FNR services
• Meet individual targets and goals as set out by FNR and carry • Records show targets and goals are met. Performance
out all work in accordance with FNR Policies, Procedures and Review Records show work is carried out within FNR’s
requirements Quality Management System requirements
• Provide information to clients on Driver training and/or • Book driving lessons with the Driver Educator(s); licensing
licensing. Book and receipt driving lessons information is supplied. Car is available for hire to enable
customers to take their assessments and practical driving
tests
• Provide support to Community Tenant(s) as required • Community Tenant(s) are satisfied with support received
• Course registrations taken as per Course and Tutor Pack • Course and Tutor Pack is utilised when organising and
procedures supporting courses
Financial
• Carry out all purchases within budget and with prior approval • Purchase orders are accurate and created utilising the
Xero software
Community Relations & Consultation
• Network and liaise with individuals, community groups, • Relevant documentation of community contact, that is
providers and relevant agencies not initiative delivery, is completed
General administration
• Answer phone courteously and efficiently, take messages, • Phone calls answered promptly and all clients satisfied
and respond to identified callers as directed. Check and clear with level of service received. Phone messages and
phone messages and manage FNR email address emails checked and cleared throughout the day
COMMUNITY SUPPORT FIXED TERM JOB OUTLINE JUNE 2020 Page 4 of 6FAR NORTH REAP (FNR) JOB OUTLINE
COMMUNITY SUPPORT – FIXED TERM POSITION
• Manage and arrange room and car bookings as required • All bookings made utilising the Outlook system efficiently
• Arrange courier deliveries and pick ups • Courier deliveries distributed and courier items sent
promptly
• Receipting of accounts paid • Receipts completed accurate information
• Balance FNR monies daily • Balancing carried out as per finance procedures
• Ensure Reception key cupboard is tidy and all keys are • All keys are always accounted for
accounted for
• Carry out and record all office services e.g. copying, printing • Office services accounted for with accurate information
for invoicing if required
Community Learning Centre (CLC) support
• Open and close CLC. Ensure building is secure after hours if • CLC opened at 8.30am and closed at 4.30pm with alarm
required system in place. Ensure after hours room users follow all
security procedures
• Assist Room Hire clients • Have a full and complete understanding of room hire
processes. All hirers have completed an Agreement and
understand Room Hire Conditions, prices and information
recorded on the Room Hire Database
• Check and be responsible for ensuring CLC hire rooms and • All hire rooms are available for hire to clients at all times
staff room are prepared, tidy and available for hire or use and rooms are booked with clear invoicing information
• Put rubbish and recycle bins out for collection and advise • Rubbish and recycle bins are put out for collection. Room
Room Hirers of our sustainability requirements Hirers understand what is required of them
• Carry out Fire Warden (FW) duties for the downstairs area • FW duties are carried out so fire drills run smoothly
• Report property and maintenance issues • All property and maintenance issues are sorted promptly
• Ensure display boards and blackboard show current • All displays are accurate and informative to the
information community
Ongoing
• Carry out all work in accordance with FNR Quality • Performance Review Records show work is carried out
Management System within FNR’s Quality Management System requirements
• Undertake other duties allocated by the Community Support • Results verify activity
& HR Manager
Occupational Safety and Health (OSH)
• Ensure Health and safety management accountabilities are • Work accidents and incidents are reported as soon as
understood and applied, and communicated to contractors possible after occurrence to the OSH subcommittee or a
(tutors) and clients. Identify and report workplace health manager so that investigation reports are completed and
and safety risks, accidents, incidents, injuries and property recommendations are considered
damage
• Comply with workplace policies and procedures for risk • Significant risks/hazards are identified and notified to the
identification, risk assessment and risk control OSH subcommittee
• Active participation in activities associated with the • Relevant health and safety training is completed
management of workplace health and safety
• Correct utilisation of appropriate personal protective • Protective equipment is utilised as necessary
equipment
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COMMUNITY SUPPORT – FIXED TERM POSITION
5. GENERAL RESPONSIBILITIES
• Attend relevant meetings
• Contributes to team effort, efficient at time management
• Maintain a professional image through a high standard of personal appearance, behavior and presentation of work
6. APPLICATION PROCESS Please ensure you have read the Job Outline thoroughly before applying
Return your Curriculum Vitae and Cover Letter to: Lisa Jones – Community Support & HR Manager via email to
lisaj@farnorthreap.org.nz
Applications close Friday 26th June 2020 at 4pm
Tentative start date Monday 6th July 2020
Interview details and requirement
• You will be interviewed by a panel of three (Chief Executive, Community Support & HR Manager and a Community Support
Team Member)
• You are welcome to bring a support person(s) with you
By making this application you authorise us to contact your referees and/or previous employers as shown on your Curriculum
Vitae. The information you provide will be used by authorised employees to consider your suitability for the position you have
applied for
We will let you know the progress of your application within two weeks of receiving it
For enquiries regarding this position please contact Lisa Jones – Community Support & HR Manager via email to
lisaj@farnorthreap.org.nz or phone 027 613 8554
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