2019 Welcome Resource - City of Greater Bendigo
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GREATER BENDIGO 2019 Welcome Resource Supporting our new community members to feel welcome in Greater Bendigo
Huntly
Epsom
Ascot
Eaglehawk
California Gully White
Hills
North Bendigo
Maiden Gully Long Gully
Ironbark East Bendigo
West Bendigo Bendigo
Specimen Hill Strathdale
Kennington
Golden Square Junortoun
Quarry Hill
Flora Hill
Kangaroo
Flat Spring Gully Strathfieldsaye
Acknowledgement
With thanks to members of Greater Bendigo’s Refugee, Asylum Seeker,
Migrant, and International Student communities for their participation
in developing this Welcome Resource. The resource arises directly from
consultations with community members of all ages including our Karen,
Hazara and South Sudanese communities. This resource was brought
together by the Greater Bendigo Cultural Diversity and Inclusion Plan
Welcome and Healthy Working Group. All care has been taken to ensure
information is correct and will be revised yearly.
The City of Greater Bendigo Acknowledges the Dja Dja Wurrung
and Taungurung Peoples as the Traditional Owners of Greater
Bendigo.
Contents Translation and Interpreting Services (TIS National) 4 Local Government 5 Health Services 6-7 Multicultural and Refugee Settlement Services 8-9 Education and English Language Support 10-11 Employment Pathways and Support 12-13 Housing and Legal Services 14 Services for Families 15-17 Community Support 18-21 Transport 22 Emergency Management 23 Emergencies 24
Translation and Interpreting
Services (TIS National)
Limited or non-English speakers with a Medicare card can access
immediate telephone interpreters through TIS National
131 450
A free interpreting service for people with a Medicare card with
limited or no English is available at:
• The City of Greater Bendigo and other government agencies such
as Centrelink
• Doctors and Pharmacists
• Real Estate agencies
4
Local Government/City of Greater
Bendigo
In Australia, local governments (also known as local councils)
handle community needs like waste collection, sporting grounds,
parks, swimming pools, town planning and services for young and
old.
City of Greater Bendigo – Local Government
5434 6000
Bendigo Customer Service Centre
195-229 Lyttleton Terrace, Bendigo
Monday to Friday, 8.30am–5pm (except for public holidays)
Heathcote Customer Service Centre
125 High Street, Heathcote
Monday to Friday, 8.30am–5pm (except for public holidays)
www.bendigo.vic.gov.au
The City of Greater Bendigo can help you with:
• A
ged care and disability • Animals and pets
• Babies, children, youth
• Arts and events
and families
• Building and planning • Business
• C
ommunity and care • Fire prevention
• L ocal roads and parking
• Online payments
issues
• W
aste, organic and recycling bins
www.bendigo.vic.gov.au/waste
2019 Greater Bendigo Welcome Resource | 5
Health Services
There are many different organisations in Greater Bendigo that can
support your health and wellbeing.
Bendigo Health
Bendigo Health is a hospital. It provides health care and support for
pregnancy, babies, children, families and older people.
5454 6000
100 Barnard Street, Bendigo
www.bendigohealth.org.au
Nurse On-Call (Phone Support) After-Hours Service
1300 606 024 - available 24 hours
13SICK National Home Doctor Service After-Hours Service
13SICK, National Home Doctor Service offers bulk-billed (free)
after-hours doctor home visits in some areas of Greater Bendigo.
137 425 - booking lines are open from 6pm weekdays,
12noon Saturday, all day Sunday and public holidays
www.homedoctor.com.au/locations/bendigo
Bendigo Community Dental Service
Bendigo Community Dental Service offers free dental care for all age
groups.
5454 7994
Level 7, Anne Caudle Centre campus,
100 Barnard Street, Bendigo
Monday to Friday, 8.15am - 4.45pm
www.bendigohealth.org.au/Community_Care_Dental.asp
6
Bendigo Community Health Services
Bendigo Community Health Services provides free or low cost
doctor consultations to support with health and wellbeing
concerns, mental health services and alcohol and other drug
support services.
BCHS locations:
• Bendigo Central
5448 1600
165-171 Hargreaves Street, Bendigo
• Eaglehawk
5434 4300
3 Seymour Street, Eaglehawk
• Kangaroo Flat
5430 0500
13 Helm Street, Kangaroo Flat
• Elmore
5432 6001
46-48 Jeffrey Street, Elmore
www.bchs.com.au
2019 Greater Bendigo Welcome Resource | 7Multicultural and Refugee
Settlement Services
There are various organisations in Greater Bendigo that directly
support people from different cultural backgrounds to feel welcome,
healthy and engaged.
Loddon Campaspe Multicultural Services (Multicultural Services)
Multicultural Services provides settlement support, community
development and advocacy to migrants and refugees in Central
Victoria. This includes help to find a job, learn English, find a house,
connect to services and meet new people. Multicultural Services
supports culturally diverse community groups to organise their own
activities and events.
5441 6644
120 McCrae Street, Bendigo
Monday to Friday, 10am-4pm
www.lcms.org.au
Bendigo Community Health Services (BCHS) Refugee and Migrant
Settlement Programs
BCHS provides settlement support for refugees and migrants on
arrival including information and training on health, housing,
employment and English education. This is for women, men,
children and young people.
5448 1600
165-171 Hargreaves Street, Bendigo
www.bchs.com.au/refugees
• Specialist services to help with refugee mental health and alcohol
and drug problems 5430 0500
8St Lukes Anglicare Refugee Minor Program
Support for children and young people who are refugees, aged
under 18 years of age, living in Victoria without their parents.
5440 1100
175-187 Hargreaves Street, Bendigo
10 Mundy Street, Bendigo
www.anglicarevic.org.au
2019 Greater Bendigo Welcome Resource | 9Education and English
Language Support
There are many local organisations that provide education and
English language support in Greater Bendigo. This includes primary
and secondary schools who offer language support for students
from language backgrounds other than English.
Also if you have been granted a permanent visa or eligible
temporary visa and speak little or no English, you may be eligible
for 510 hours of free English lessons.
Loddon Campaspe Multicultural Services Pre-Accredited English
Language Class
Provides free conversational English Classes. Children welcome in
all classes.
5441 6644
120 McCrae Street, Bendigo
www.lcms.org.au
Bendigo TAFE
Provides many courses including health and community, trades and
industry, creative industries, hair and beauty, automotive training,
business, commerce and hospitality.
1300 554 248
23 Mundy Street, Bendigo
www.bendigotafe.edu.au/Pages/default.aspx
Bendigo Technical and Further Education (TAFE)
Adult Migrant English Program (AMEP)
138 233
Bendigo TAFE City campus: 23 Mundy Street, Bendigo
www.bendigotafe.edu.au/Courses/Pages/Adult-Migrant-
English-Program.aspx
10Bendigo Friends and Mentors
Offers conversational English, supervision of students’ homework
and mentoring support for families.
fambendigo@gmail.com
SMILE (Supporting Migrants in Learning English)
Offers weekly conversational English classes at multicultural
playgroups.
www.bendigopc.org.au/meetings/playgroups
La Trobe University Bendigo
La Trobe University courses include: Nursing, Physiotherapy,
Pharmacy, Engineering, Business and Teaching.
5444 7222
Main campus: Edwards Road, Flora Hill
www.latrobe.edu.au/bendigo
2019 Greater Bendigo Welcome Resource | 11Employment Pathways and Support
There are many options for work in Bendigo including retail,
manufacturing, hospitality and business.
Jobactive Program
Jobactive helps job seekers to connect with employers. The service
is available if you receive an income support payment, such as
Newstart Allowance, Youth Allowance or Parenting Payment, and
have mutual obligation requirements. Their Disability Employment
Services support eligible people with disability, injury or health
condition to find and retain employment. There are several different
Jobactive providers in Greater Bendigo.
136 268
www.jobsearch.gov.au
12Jobs Victoria Employment Network (JVEN) Program
Provides specialist employment services that help unemployed
Victorians gain on-going employment. They can assist job seekers
from refugee and migrant communities to gain employment.
www.jobs.vic.gov.au/about-jobs-victoria/jobs-victoria-
employment-network
5441 6644 (call Loddon Campaspe Multicultural Services for
further local jobs information)
www.lcms.org.au
Bendigo Volunteer Resource Centre
Bendigo Volunteer Resource Centre provides information about
opportunities for volunteering and learning new skills in Greater
Bendigo.
5441 1404
Bendigo Library: 251-259 Hargreaves Street, Bendigo
www.bgovolunteers.org.au
Apprenticeships and Traineeships
Apprenticeships and Traineeships combine training and
employment and lead to a nationally recognised qualification.
Traineeships options include Business, Retail, Community Health,
Child Care, Financial Services and many more. Apprenticeships
cover trade areas such as Building and Construction, Horticulture,
Cooking, the Automotive Industry, Engineering and Manufacturing.
• CVGT
132 848
www.cvgt.com.au
• MEGT
136 963
www.megt.com.au/jobs
2019 Greater Bendigo Welcome Resource | 13Housing and Legal Services
In Greater Bendigo, there are various options for places to live including
renting, boarding, shared student accommodation and buying a home.
Haven; Home, Safe Bendigo
Supports people who are homeless or living in a housing crisis.
5444 9000
10–16 Forest Street, Bendigo
www.havenhomesafe.org.au
Housing Justice
Supports people renting accommodation and provides legal advice.
5445 0990
171 Hargreaves Street, Bendigo
www.housingjustice.org.au
Loddon Campaspe Community Legal Centre
Provides free and confidential legal support for many issues.
5445 0990
171 Hargreaves Street, Bendigo
www.lcclc.org.au
Victoria Legal Aid (VLA)
Provides free legal information for eligible people for help with legal
problems like crime, family violence and work discrimination.
5448 2333 (Bendigo Office) 1300 792 387 (Legal Help)
1800 254 500 (toll free)
424 Hargreaves Street, Bendigo
www.legalaid.vic.gov.au
14Services for Families
There are many services available to families in Greater Bendigo
Centrelink and Medicare
Centrelink and Medicare deliver social security and health
payments and services.
Multilingual Phone Service 131 202
231 Lyttleton Terrace, Bendigo
Monday to Friday, 8.30am – 4.30pm
www.humanservices.gov.au
Libraries
Libraries offer free loans of books, newspapers, DVDs, CDs and
eAudiobooks including materials in different languages. Libraries
provide free access to computers and run free storytimes for
families with children.
• Bendigo Library
5449 2700 2 51-259 Hargreaves Street, Bendigo
• Eaglehawk Library
5446 7577 1 Sailors Gully Road, Eaglehawk
• Kangaroo Flat Library
5447 8344 267 H
igh Street, Kangaroo Flat
• Heathcote Library
5433 3734 1 25 High Street, Heathcote
www.ncgrl.vic.gov.au
2019 Greater Bendigo Welcome Resource | 15Services for Families
headspace Bendigo
headspace provides free mental health services for 12-25 year olds.
5434 5345
78-80 Pall Mall, Bendigo
www.headspace.org.au/headspace-centres/bendigo
Bendigo Community Health Services
Bendigo Community Health Services provides services for families
to help with parenting and children’s health. They also provide
free or low cost doctor consultations to support with health and
wellbeing concerns, mental health services and Alcohol and Other
Drug support services.
BCHS locations:
• Bendigo Central
5448 1600
165-171 Hargreaves Street, Bendigo
• Eaglehawk
5434 4300
3 Seymour Street, Eaglehawk
• Kangaroo Flat
5430 0500
13 Helm Street, Kangaroo Flat
• Elmore
5432 6001
46-48 Jeffrey Street, Elmore
www.bchs.com.au
16Maternal and child health including immunisation
If you are seeking to enrol your child at an early childhood centre in
Greater Bendigo, your child must be immunised or have an exemption.
City of Greater Bendigo
4408 6590
Bendigo Customer Service Centre
195-229 Lyttleton Terrace, Bendigo
Monday to Friday, 8.30am–5pm
Heathcote Customer Service Centre
125 High Street, Heathcote
Monday to Friday, 8.30am–5pm
www.bendigo.vic.gov.au/mchs
Services for people with disability
National Disability Insurance Scheme (NDIS)
The NDIS assists people with a disability by providing information
and links to free professional and funded support. They link to
local organisations in Greater Bendigo to offer in-person support to
eligible people.
1800 800 110 www.ndis.gov.au
Services for older people
Commonwealth Home Support Services
Offering a range of aged care services for people aged 65 and over.
My Aged Care 1800 200 422 www.myagedcare.gov.au
Catholic Care
Provides counselling, family dispute resolution, parent education
workshops and programs.
5438 1300
176-178 McCrae Street, Bendigo
www.ccds.org.au
2019 Greater Bendigo Welcome Resource | 17Community Support
There are many community groups in Greater Bendigo that offer
free and low cost support and activities for new residents.
Interfaith Council
Provides opportunity for dialogue among Bendigo’s faith
communities and works to educate the community about various
faith traditions and cultures.
www.facebook.com/bendigointerfaithcouncil
Bendigo Baptist Community Care
Provides training, counselling and opportunities to volunteer.
5441 4747
208 Hargreaves Street, Bendigo
www.bendigobaptist.org.au/churchlife/communitycare/about-
community-care
Bendigo Baptist Community Care - Life Essentials
The MADCOW program offers support with food, advocacy,
household goods and clothing.
5441 4747
214 Hargreaves Street, Bendigo
www.madcow.org.au/initiatives/life-essentials-community-hub
The Old Church on the Hill
The Old Church on the Hill offers social support, craft activities, a
community kitchen and meals, playgroups and a community garden.
36 Russell Street, Quarry Hill
www.theoldchurchonthehill.com
18Bendigo Neighbourhood Hub
Provides a range of community support including a neighbourhood
assist drop-in program, computer skills workshops, Tax help,
support groups and courses.
5441 2515
155 Crook Street, Strathdale
Monday to Friday, 9am - 3.30pm
www.bnh.net.au/page/Programs
Rural Australians for Refugees
Provides support and advocacy for refugee newcomers and links to
appropriate services.
www.ruralaustraliansforrefugees.org.au/rar-groups/victoria/
bendigo
Salvation Army
Provides a range of community support programs including a
community garden, a Men’s Shed, financial counselling, foodbank
and emergency relief.
5440 8450
65-71 Mundy Street, Bendigo
www.salvos.org.au/bendigo/what-we-offer/bendigo-
community-services
Bendigo Family and Financial Services
Bendigo Family and Financial Services offers financial counselling,
No Interest loans and emergency relief.
5441 5277
8 Myers Street, Bendigo
www.bendigofamilyandfinancialservices.org
2019 Greater Bendigo Welcome Resource | 19Community Support
Uniting Care
Offers food, financial assistance, advocacy, household goods and
clothing.
Locations:
• Bendigo
5443 4972
25 Forest Street, Bendigo
• Kangaroo Flat
5443 5458
Corner of Church and Camp Streets, Kangaroo Flat
www.vt.uniting.org/locations/bendigo
St Vincent De Paul Assistance Centre Bendigo
Offers support for food, advocacy, household goods and clothing.
• Bendigo
5443 5688 16 Hopetoun Street, Bendigo
5443 5052 31 Chapel Street, Bendigo
• Eaglehawk
5446 9333 23 High Street, Eaglehawk
www.vinnies.org.au/shops/view/354
Bike Bendigo
Bike Bendigo is a community organisation supporting people to ride
a bike. They do many community activities including free monthly
community rides around Greater Bendigo’s bike trails.
www.bikebendigo.com
20Free Wheeling Fun
If you need a bike, Free Wheeling Fun recycles bicycles and makes
them available to the community. They help people repair and
maintain their own bikes.
406 Hargreaves Street, Bendigo
Open on Wednesdays and Fridays, 3-5pm and whenever the
Trove Market is on at the Goodloaf Bakery
www.facebook.com/FreeWheelingFun
City of Greater Bendigo Activities and Venues
Check out the list of public spaces, parks, gardens and sport
and recreation for members of the community, including public
barbecues, Bendigo Art Gallery, splash water parks, swimming
pools, lakes and bike trails.
www.bendigo.vic.gov.au/Things-To-Do
2019 Greater Bendigo Welcome Resource | 21Transport
Many transport options are available for travelling within Greater
Bendigo, including taxis, car rental and bus services. Most bus
and train services in Bendigo require a Myki card or pass to travel,
available at various places including train stations, convenience
stores and newsagents.
Bendigo Bus Services
Bendigo bus timetables are available here:
www.christiansbus.com.au or www.ptv.vic.gov.au/route/
regional-buses
Bendigo Taxi Services
Taxi ranks are located at various places including at the train
stations and at the taxi interchange on Park Road in Bendigo (near
Rosalind Park).
131 008
www.13cabs.com.au
Uber
Uber, the car sharing service is available in Bendigo.
www.uber.com/au/en/ride
Regional Coaches, Regional Buses and Regional Trains
Details on regional coaches, regional buses and regional trains
including for travel to and from Melbourne are available here:
www.ptv.vic.gov.au/getting-around/local-areas/show/37
22Emergency Management
Emergency risks for Greater Bendigo include heatwaves, bushfires
and flash floods.
VicEmergency Phone App
This phone app gives emergency information and warnings to
help the community to prepare for, respond to and recover from
emergencies
www.emergency.vic.gov.au/respond
City of Greater Bendigo Emergency Information
5434 6000
www.bendigo.vic.gov.au/services/Emergency-Management
Information to prepare a fire plan now:
w
ww.bendigo.vic.gov.au/About/Document-Library/
emergency-planning-booklet
Victoria State Emergency Service (SES)
The control agency for flood, storm, tsunami and earthquake in
Victoria, managing responses to these emergencies and helping
communities to prepare through planning and education. Flood,
Storm, Tsunami and Earthquake Emergency
132 500
2019 Greater Bendigo Welcome Resource | 23Emergencies
In an emergency call 000 for Fire, Police and Ambulance
Police Station Bendigo Centre Against Sexual Assault
5448 1300 5441 0430
221 High Street, Bendigo (Monday to Friday 9am-5pm)
www.police.vic.gov.au 71 Bridge Street, Bendigo
Child Protection Bendigo Health Adult
1300 664 977 Community Mental Health
Crisis
After hours’ child
protection emergency 24-hour access to community
service 131 278 psychiatric nurses, crisis
advice, referral and assessment
1300 363 788
Domestic Violence Help Line
This is a 24-hour, national
sexual assault, family and Suicide Help Line Victoria
domestic violence phone 1300 651 251
counselling service.
Nationwide 1800 RESPECT
(1800 737 732) Lifeline
13 11 14 (24 hours)
Victoria-wide - 24 hours a day,
7 days a week Mental Health Advice Line
Safe Steps Family Violence 1300 280 737
Response Centre
1800 015 188
SES
Sexual Assault Crisis
132 500
1800 806 292
Men’s Help Service
1800 065 973
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