NOW RENEW Coaches - The Ice Sports Industry
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USPS #017-078
POSTMASTER: Send address changes or undeliverables to
ISI EDGE, 6000 Custer Road, Bldg. 9, Plano, TX 75023
Coaches...
RENEW for the
NOW
PERIODICALS
SKATEISI.ORG/PROFESSIONAL
It’s renewal time for
ISI P rofessional memberships
and liability insurance!
Renew your 2018-19
membership at the same time
as your insurance and...
GET BOTH for one
LOW
ISI’s insurance benefits are the best in the
industry — more coverage at a lower price —
plus, ISI policies continue to meet all other
association requirements.
SKATEISI.ORG/PROFESSIONAL
The Professional Journal for the Ice Sports Industry F A L L 2018
REENERGIZE
2018 YOUR STAFF
CONFERENCE & TIPS FOR
TRADE SHOW GREAT ICE
Review BACK CHAINING
FOR SUCCESS
DON’T MISS
A DAY OF BENEFITS
GET BOTH YOUR 201n-1
-ÊPROFESSIONAL MEMBERSHIP
AND YOUR LIABILITY INSURANCE
FOR ONE LOW PRICE!
ISI’s liability insurance benefits Your annual membership provides
are the BEST in the industry — many more valuable benefits:
offering more coverage at a lower • Right to use ISI Skating Program,
• Reduced registration fees for
price — plus, ISI policies continue to the original national learn-to-skate ISI professional and educational
meet all other association requirements program to build and maintain your events and programs
• Excess accident insurance coverage
with coverage provided from July 1 coaching business
• Free educational seminars
through August 31 of the following • Right to register ISI tests for
• Judge and referee certification
year. All current ISI Professional individual skaters
memberships and liability insurance • ISI EDGE quarterly professional
program
must be renewed by Sept. 1 to trade journal and Recreational Ice
maintain coverage. Skating Online magazine
RENEW AT SKATEISI.ORG/PROFESSIONAL
*Professional background check is included in membership fee.
IN THIS ISSUE VOL. 21, NO. 1
Fall 2018
2018 Conference
ICE SPORTS INDUSTRY
8 & Trade Show
Review
6000 Custer Rd., Bldg. 9
Plano, TX 75023
2018 ISI Annual
Phone: 972-735-8800
Fax: 972-735-8815
email: isi@skateisi.org
12 Awards
website: skateisi.org
PUBLISHER
Ice Sports Industry
EDITOR
Eileen Viglione
EDITORIAL ADVISORS
Kim Hansen
Liz Mangelsdorf
ADVERTISING/
TRADE SHOW DIRECTOR
Carol Jackson
GRAPHIC DESIGNER
Selma Filipovic
CONTRIBUTORS
Jamie Baringer
Robyn Bentley
Bill Dobbs
24 Motivating
Employees
Is as Easy as
28 How Back Chaining Can
Improve Performance
Lynn Loar
Dave Loverock “Go Fish!”
Shanley Pascal
Mandy Whitacre
4 CrossCuts 24 Motivating Employees Is
as Easy as “Go Fish!”
5 Leadership Message Bill Dobbs
Jamie Baringer
26 Top 10 Tips for Great Ice
6 Notes from the Field Dave Loverock
Shanley Pascal & Mandy Whitacre
The ISI EDGE (USPS 017-078, ISSN 1522-4651) is
published quarterly (Fall, Winter, Spring, Summer) by 28 How Back Chaining
the Ice Sports Industry, 6000 Custer Road, Building 9, 7 ISI Flashback Can Improve Performance
Plano, TX 75023. Periodicals postage paid at Plano, TX,
Lynn Loar
and at additional mailing offices.
8 2018 Conference &
POSTMASTER NOTE: Send address changes to ISI
EDGE, c/o The Ice Sports Industry, 6000 Custer Road, Trade Show Review 32 Judge Certifications
Building 9, Plano, TX 75023. Printed in the U.S.A. Eileen Viglione
Subscriptions available through membership only. 34 District Updates
©2017 by the Ice Sports Industry. Reproduction in
12 2018 ISI Annual Awards
whole or in part is prohibited unless expressly au- 39 ISIA Education Foundation
thorized in writing by publisher. All rights reserved.
Opinions expressed by contributors do not necessarily
16 2018 Conference & Trade Robyn Bentley-Graham
represent the views of the Ice Sports Industry, the pub- Show Photo Gallery
lisher or the advertisers. Submissions of manuscripts, 40 Calendar
materials, photographs, and artwork are made at
mailer’s risk and must include self-addressed envelope 20 ISI University
with sufficient postage for return. No responsibility will 42 SnapShot
be assumed for unsolicited materials. ISI reserves the
right to edit material submitted for content and space
consideration. Cover photo by Eileen Viglione
CrossCuts THE FACES OF ISI
SANDEY CARLSEN
Dedicated to providing leadership, education
and services to the ice sports industry. NEW 2018 ISI HANDBOOK ON SALE If you’ve ever called the ISI
Purchase the new 2018 ISI Hand- office for assistance with
book, which includes the latest processing your member-
ISI HEADQUARTERS ship, competition paperwork
rule revisions (effective Sept. 1)
for all test sessions and compe- or tests, or to have a ques-
MANAGING DIRECTOR
Liz Mangelsdorf titions. It also provides a wealth tion answered, chances are
of information, standards and re- you’ve spoken to ISI Mem-
CONTROLLER
Heather Loller sources for learning, teaching and bership Coordinator Sandey
judging the ISI Ice Skating Program. Cost is $25, plus Carlsen.
SKATING PROGRAMS & NATIONAL
EVENTS DIRECTOR shipping. Order at skateisi.org/handbook. She’s been with ISI for 5 ½ years and has a pas-
Kim Hansen
sion for ISI and the industry. She travels to all our ISI
OPERATIONS DIRECTOR
SPREAD THE ISI SPIRIT national competitions to oversee the ISI registration
Jeff Anderson
ORDER YOUR FLIP KIT TODAY! desk. Sandey is most notable for her bright smile,
ADVERTISING/TRADE SHOW DIRECTOR youthful spirit, energetic personality and willing-
Carol Jackson Skaters of all ages flip for Flip — ISI’s adorable, ness to go the extra mile to help our members.
COMMUNICATIONS MANAGER/EDITOR entertaining mascot!
Eileen Viglione
“I love the folks I work with and enjoy watching our
Share your ISI spirit with skaters when you use the skaters progress year after year,” she says.
MEMBERSHIP COORDINATOR fun Flip products in the ISI Flip Kit as incentives or
Sandey Carlsen rewards in your skating classes. MORE SANDEY
MEMBERSHIP ASSISTANTS
The Flip Kit is yours for our wholesale price
p of Early Years: Grew up in the Rio Grande Valley in
Jennifer Carlsen
Wendi Osterheldt $99 (plus shipping South Texas
Shirley Rothrock and handling).
Education: Bradford School of Business graduate;
ACCOUNTING ASSISTANT It includes:
Valerie Barrow
some college
• 24 luggage tags Previous Work Experience: Reeves Agency; ITIP,
ADMINISTRATIVE ASSISTANT
Angela Tooley
• 24 lip balms City of Plano, Texas
• 24 gloves
Family Life: Married to her best friend, Jim, and
Order today at skateisi.org/forms. Add-ons are avail- they have two adult children and four dogs
able through the ISI office. Please call 972-735-8800.
Favorite Places to Be: Home, Hooters, and visit-
ISI OFFICERS
ing family in South Texas
President.................................................Rob McBride REWARD YOUR SKATERS
1st Vice President ............Janice Teodoro-Forbes WITH FLIP KEY CHAIN Song Title that Best Describes Her: “You Can’t
2nd Vice President.....................................Lisa Fedick Always Get What You Want”
Treasurer......................................Kevin McCormack The adorable Flip key chain makes a ter-
Secretary ........................................... Margy Bennett
Immediate Past President ................Jim Hartnett
rific skater gift or special, incentive prize ISI PROUD
Member-at-Large ....................................Gerry Lane for your skating school or club events.
Member-at-Large ................................Scott McCoy Cost is $5 each when you order in bulk “The Ice Sports Industry (ISI) has gone
Member-at-Large ..............................Jane Schaber above and beyond in their efforts toward
(10 or more), plus shipping. To order,
please visit skateisi.org/forms. inclusion, support and opportunity for their
DIRECTORS skaters, including me. Confidence projected
District 1 ...........................................Alane Swiderski to a Model United Nations committee of
District 2 ...............................................Robyn Bentley Julie Goddard 90-plus delegates, fluidity in adjusting to new
District 3 ..........................................Tiesha DiMaggio HOW SERVING ON THE ISI BOARD HAS schools, camaraderie easily formed with any
District 4 ..........................Christine Wilson Brinton BENEFITED HER CAREER:
District 5 ...............................................Larry LaBorde new face — all would cease to exist in my
“I think it has made me more aware of
District 6 ................................................Julie Goddard what a difference I can make both on and life without the ISI program. Eight years of
District 7 ..............................................................Vacant off the ice from an individual standpoint competition has broken me down yet built me
District 8 .............................. Vicky Klinko-Osseland and given me the confidence to do so.”
District 9 ........................................Rachel Bruemmer back up, complete with the constant encour-
District 10 ..............................................Jane Schaber aging smiles greeting my family and me when
District 11 ............................................Caroline Baker we enter each foreign rink for competition.
District 12 .................................................Debbie Lane
District 13 ............................................................Vacant Caroline Baker I’ve learned grace. I’ve realized humility. I’ve
District 14 ...................................................Paige Scott FIRST PAYING JOB: found strength. In everything I do, I carry
District 15 ............................................Randy Winship “ While in high school, I sold Avon so that I could the failsafe work ethic and creativity I’ve
District 16 ..............................................Cindy Solberg earn money for ice skating. I had to have a job that
District 18 ....................................................Glyn Jones allowed flexible hours so that I could travel.”
acquired throughout the years with me.”
Builders & Suppliers............................Doug Peters
Instructors.............................................David Santee — Emily Magda, 2018 ISIA Education
Commercial Facilities.........................Scott McCoy Foundation Scholarship recipient
Public/Not-for-Profit Facilities.............Ed Peduto
Schools/Colleges/Universities .Jamie Baringer Glyn Jones
PSA Representative ...............................Gerry Lane WHERE HE GREW UP: Do you have industry news you’d like to share in
ISIAsia Representative ...............Harry Janto Leo Nottingham, England CrossCuts? Please email submissions (with Cross-
PPIRMC Representative...................Ryan Shaffer
MIRMA Representative.....................Judy Sniffen Cuts in the subject heading) to editor@skateisi.org.
Education Foundation .....................Don Bartelson
LEADERSHIP MESSAGE
Jamie Baringer
ISIU Certified Arena Executive (CAE)
Schools/Colleges/Universities Representative
to the ISI Board of Directors
SEEK KNOWLEDGE AND UNDERSTANDING TO LEAD SUCCESSFULLY
Next to swimming pools, ice arenas are one of the most complex facilities EMPLOYEE LEADERSHIP
to operate. Not only do they need to be flexible and attuned to the needs of READINESS LEVELS STYLES
the community they service, but they also need to be managed by trained
professionals to ensure their success. READINESS LEVEL 1 (R1) LEADERSHIP STYLE (S1)
Low Competence “Tells”
When I began working in the industry, I had only skated five times in my life.
As a non-skater, I needed to learn about the ice sports industry. In 2005, I attended READINESS LEVEL 2 (R2) LEADERSHIP STYLE (S2)
my first ISI conference, where I was able to network and attend seminars to begin Unable but Willing “Sells”
learning about this multi-faceted industry as well as the ISI, the trade association
that facilitates professional development and industry growth. READINESS LEVEL 3 (R3) LEADERSHIP STYLE (S3)
Able but Insecure “Participates”
Next, I began taking ISI University (ISIU) courses (formerly known as iAIM).
The knowledge and skills I learned not only helped me become a better leader READINESS LEVEL 4 (R4) LEADERSHIP STYLE (S4)
but also helped my staff grow professionally. Part of the responsibility of owners, High Competence Delegates & Observes
operators and managers is to take what they learn from professional development
courses and conferences and share it with their staffs. This practice improves
the quantity and quality of the organization’s output, increases the chance of Once I assess the readiness levels of my employees, I adopt the
organizational success, decreases risk within the organization and improves the corresponding leadership style, as suggested by Blanchard, Hersey and
overall management of the organization. Johnson. Levels are as follows:
What distinguishes a good leader or manager from a mediocre one? This is • Leadership Style (S1): Corresponds with a Readiness Level 1 employee and is
an important question for anyone who is a manager, striving to become one or characterized by a leader that “tells” the employee what to do through one-way
in search of a manager for their facility. Unfortunately, all too often someone is communication that focuses on tasks.
recruited to become a manager in the sports industry without being given a good • Leadership Style (S2): Relates well to a Readiness Level 2 employee. The
idea of what successful management in the sports industry entails.
leader “sells” to the employee and provides direction on tasks, but there is an
As a manager, it is essential to not only understand how your staff members opportunity for more dialogue. In addition to telling these employees what to
learn but to also gauge the readiness level of employees. As assistant athletic do, they also provide the “why?” The leader explains, persuades and clarifies
director of arena operations at Bowling Green State University in Bowling tasks.
Green, Ohio, I have four full-time employees, three graduate-level student staff/ • Leadership Style (S3): The leader “participates” in the conversation, provides
interns, and 134 student employees that directly or indirectly report to me. I
fewer task-related behaviors and begins to maintain a high relationship with
also have four to five various other employees who work for my facility but do
the Readiness Level 3 employee.
not report to me. Knowing how to assess their level of readiness to learn/train
is extremely important to the success of my leadership as well as the success • Leadership Style (S4): The leader delegates and allows the Readiness Level
of the overall facility 4 employee to self-direct himself or herself. The leader monitors and observes
the employee and also delegates activities while only providing support. The
My leadership style is grounded in contingency/situational leadership,
employee goes to the leader for decision-making as needed.
based on theories by Kenneth Blanchard, Paul Hersey and Dewey E. Johnson,
who suggest that leaders adapt their leadership style based on the following The leader’s job and approach should never be the same with each
development and readiness level of employees: person or group. Approaching each individual in a way that gets them to react
positively is an essential tool leaders must learn in order to reap the rewards
• Readiness Level 1 (R1): An employee characterized by a low level of
of a successful staff and facility.
competence and insecurity, who also lacks commitment and motivation.
Proper training for ice arena owners, managers, operators, and part-time/
• Readiness Level 2 (R2): The employee lacks ability but is motivated and
seasonal staff will aid in the success of facility operations for increased facility
making an effort. He or she needs the leader for guidance.
outcomes. And that is why seeking opportunities to enhance professional
• Readiness Level 3 (R3): The employee has high competence but is insecure development through reading, networking and attending industry seminars
about using his or her ability alone. and conferences is so vital to a leader’s role.
• Readiness Level 4 (R4): The employee has both high competence and My industry knowledge and leadership style continue to evolve, and my
commitment and needs little direction, except when making a substantial approach is based deeply in the beliefs of situational leadership as well as
decision. professional development.
FA LL 2018 5
Notes from the Field
A BRIEF MESSAGE FROM WHAT are several ways to • Submit through weSKATE. (This WHY should you reach out to
THE ISI FIELD REPRESENTATIVES: make mandatory membership sends info to ISI but will no your ISI field rep?
easy at your facility? longer feed it back as we update
our software for a new, exciting Field reps are just one more way
• Add skaters’ ISI membership fees to access ISI personnel. If we don’t
to existing class registration fees platform.)
know the answer, we will find it!
for Alpha and higher skaters. • Send batch entries to ISI
We’re happy to do the research
• Offer a “season pass/rink Membership Coordinator Sandey
for you.
membership” that includes ISI Carlsen (sandey@skateisi.org) in
membership and then “discounts” a spreadsheet. HOW can you get U.S. Figure
that fee from program tuition. WHEN should you reach out to Skating skaters to participate
Shanley Pascal in ISI?
• Include a link to register for your ISI field rep?
Oversees: ISI on your class registration Any time! If we don’t know the • Let them know that ISI
Districts 5, 18 and 11-16 site — once skaters have their answer, we will find it for you! competition events can
membership number, they can Most of all, call us whenever you: bolster their competition
input it to continue to register
for class. • Have questions, concerns or season preparations. Skaters
feedback regarding membership can perform their U.S. Figure
• Create a pre-requisite “class” or programs Skating programs in our Open
(ISI membership) that skaters
• Want to brainstorm ways to boost Freestyle events to expand their
must register for in addition to or
before registering for Alpha and or troubleshoot your programs competition options and/or to
higher classes. prepare for an upcoming U.S.
• Could use help hiring and/or
onboarding a new director, coach Figure Skating event.
Mandy Whitacre WHERE do you submit test and/
or membership registration? or manager (Please refer to pages 194-195 in
Oversees:
You don’t have to go online to • Need someone to listen — we the 2018 ISI Handbook to show
Districts 1-4 and 6-9
submit these one-by-one! You have love hearing about different skaters the competition events they
several options: facilities across the country! are eligible to participate in.)
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6 FA LL 2018
EDITOR’S NOTE:
IS
Flash I
The following message, written in the ISIA (now ISI) newsletter in October 1966, shares news of the record
ord
am,
number of ice arenas planning to adopt ISI’s recreational ice skater test program. The expanded program,
back
offering something for everyone, is attributed to increased participation and rink attendance.
Oct
obe
r
1966
FA LL 2018 7
Conference & Trade Show 2018 This year’s conference and trade
show gift, a stainless-steel tumbler
(sponsored by CIMCO Refrigeration
FIRST-CLASS EDUCATION Inc.), proved to be a big hit! Numerous
attendees were spotted using it
IN NATION’S CAPITAL throughout the course of conference.
by Eileen Viglione
The ISI Conference & Trade Show headed to roundtables immediately followed and were Becker Arena Products and Doug Peters of Zamboni
Washington, D.C., June 5-8, for the first time in well attended. Discussion topics included Arena led sessions for ice arena operators and managers.
its 59-year history. Attendees not only enjoyed Renovations, In-House Hockey Leagues, Creative
participating in our professional development Programming and more. First-Hand Account
sessions but also exploring the magnificent sights Here’s what attendees had to say about their
ISI’s annual Awards Luncheon took place on
and attractions that make our nation’s capital truly experience at the 2018 ISI Conference & Trade Show
Thursday (please see page 12 for related article),
captivating and unique. at the Hilton Alexandria Mark Center in Alexandria,
followed by our annual trade show, with cocktail
ISI University (ISIU) students appreciated the reception. On Friday, “rink day,” attendees headed to Va., in the heart of the D.C. metro area:
revised course schedule, with classes beginning John Cabin Ice Rink in Rockville, Md., where they had
on Tuesday, allowing them to complete coursework On the Instructors ...
the privilege of learning skating tips and techniques
prior to the conference opening. Also, Certified from choreographer and U.S. Figure Skating gold Kelly Corcoran Smith did an excellent job involving
Skating Director Part 3 made its debut at this medalist Kelly Corcoran Smith; 2011 U.S. champion the class in everything he did. • Loved the way
year’s conference and 23 skating directors/coaches and professional skater Ryan Bradley; Oakton Ice Tiesha DiMaggio presented her topic. • Alyssa
successfully completed the class. A special ISIU Arena Skating Director David Santee, a two-time Fort was very comfortable presenting on Cool Downs
“mixer” held Tuesday evening proved to be a fun way Olympian and World silver medalist; 2017 PSA & Warms Ups for Skaters and the last part of the
to unwind, network and catch up with industry peers, Developmental Coach of the Year Alexei Kiliakov, a class was interactive with the participants. We all
colleagues and friends. (Please see “ISI University,” former professional skater and Russian champion; came away with some great ideas. She easily fielded
page 20, for more information.) Gerry Lane and Debbie Lane, skating director and questions in addition to her presentation and knew
Conference opened on Wednesday, with a coach respectively at South Suburban Sports Center; her material. • Jordan Mann did an amazing job
wonderful luncheon and welcoming address by and Schwan Super Rink Skating Director Jane with his hockey presentation. • David Santee
ISI Managing Director Liz Mangelsdorf. Industry Schaber. George Arnaoutis of Jet Ice, Robb Olexin of always does an incredible job with his presentations.
Doug Peters did an excellent presentation on
Ice Resurfacer Maintenance. • Art Sutherland,
Rob McBride and Robb Olexin did a great job
presenting on The Ice Below Us. • Bill Dobbs was
very knowledgeable and had a lot of new and fresh
ideas. • I enjoyed Bill Dobb’s presentation on How
to Motivate Your Part-time Staff. • Rob McBride
always stands out. He is a rink intellect and has a
ton of knowledge. He also pushes people to know
what he knows.
Advertising/Trade
Show Director Carol
Jackson assisting an
attendee prior to the
conference opening.
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FA LL 2018 9POSITIVE VIBE
“I think the vibe this year was very
positive. All the little details were
impressive this year. The organization
of the conference was one of the
best I have been to. There was great
communication and all of the staff
Gerry Lane was excellent. He presented his material students and also watching skaters demonstrating were able to answer questions. The
matter-of-factly and was very knowledgeable about the elements and discussing them. Kelly Corcoran little gifts and things were a nice
the topics. He answered some tough questions Smith did another fabulous job of involving on-ice touch and well done. I also liked
with positive solutions. • Jamie Baringer did a coaches in everything he did. • The skating having some free time to explore
great job keeping her session moving and engaging. director course as well as off-ice choreography and network with fellow conference
• Lee Rosebush, the Contract Administration were most valuable. attendees. Thank you to everyone in
speaker, was really good, entertaining and the office for all of your hard work on
Changing Perception of the Ice Arena Industry the conference and ISI Conference
extremely knowledgeable. I took a lot away from the
with Rob McBride, Lisa Fedick and Liz Mangelsdorf Championships. You all worked
presentation. • Jeff Anderson and Kim Hansen
was outstanding! • Legal Discussion — tirelessly and with smiles on your
did a great job presenting on Tips and Tricks of the faces. Your passion and enthusiasm
Employee vs Independent Contractor by Lee
Edge Competition Software. for the ISI and the ice industry shows,
Rosebush stood out to me as valuable • I felt the
I thought Ryan Bradley and David Santee did and we appreciate all that you have
on-ice presentations helped me refresh style
a great job with the on-ice presentation. • I truly done and continue to do.”
and learn different approaches and techniques to
enjoyed David Santee’s presentations. He was ISI Treasurer Kevin McCormack,
pass along to our skaters. • Accidents Happen:
vice president of arena operations,
energetic and taught a lot of valuable information. Learn What You Need to Know to Successfully Floyd Hall Arena and Danbury Ice Arena
• I thought Lisa Fedick’s session on The Business Navigate the Litigation Process (CAE class) with
of Coaching and Tiesha DiMaggio’s session on Corey Cash was outstanding, informative and timely.
Personal Branding were both very well prepared • Ice Maintenance Tips and Tricks by Ed Peduto
and had a lot of great information. • Lisa Fedick’s was excellent • Risk Management — several
and Paige Scott’s Program Creation Lab was SPECIAL THANKS TO
things were brought to light that I had not thought
a ton of fun while providing us with real-world about the implications. • Dry Floor/Specialty
THIS YEAR’S SPONSORS
experience — super helpful! • Art Sutherland Events (CAP class) by Paige Scott; in my current
was knowledgeable and communicates well at his CONFERENCE GIFT
position, I am tasked with making sure our dry floor
audience’s level. • Rob McBride is the smartest events run smoothly in the off season. This portion of CIMCO Refrigeration Inc.
guy in the industry! • All of the presenters were
the class helped me network and find more ideas to
knowledgeable and gave great presentations. •
incorporate into our off-season programming. EDUCATIONAL SESSIONS
Paige Scott is always entertaining and upbeat. •
As always, Art Sutherland and Rob McBride were I enjoyed Jamie Baringer’s class on Emergency FMC Ice Sports
outstanding. • Paige Scott’s session on Production Preparedness — super great and extremely
& Theater on Ice Programs was really good — I wish valuable • Tips and Tricks of the Edge ISI UNIVERSITY (ISIU)
it had been longer! • Paige Scott teaches with fun Competition Software: I learned several new
Accent Refrigeration Systems
and excitement and makes sure we are all engaged. tricks about the Edge software that will help me in
Becker Arena Products Inc.
scheduling competitions in the future. • Importance
On the Sessions ... of Building a Team in Your Facility — Bill Dobbs
LUNCH & CONFERENCE OPENING
How to Develop Effective Ice Monitor Training had a lot of great suggestions on how to create
employee connections and loyalty as well as getting K&K Insurance Group Inc.
by Kevin McCormack was most valuable, because
I need some additional policies put in place for figure skating and hockey groups to work together.
• I enjoyed the ISI Dance Steps session by Alexi ISI AWARDS LUNCHEON
my rink and came away with some good info
that I can immediately use • Skating director Killakov and Gerry Lane. • Accidents Happen: American Insurance Agency Inc.
specific sessions were most valuable for me. • I Learn What You Need to Know to Successfully Tokio Marine HCC
liked the How to Motivate Your Part-time Staff Navigate the Litigation Process (CAE class) Axis Capital
by Bill Dobbs. It will come in handy! • On-ice was very informative. It helped me understand the
presentations on Friday were invaluable. I enjoyed process of what could happen if we didn’t do things TRADE SHOW & COCKTAIL RECEPTION
learning how other coaches present material to the way the industry standard is set. Becker Arena Products, Inc
Climate by Design International
Hope to see you at the
2019 ISI Conference & Trade Show, June 4-7. RINK DAY BUS TRANSPORTATION
In honor of our 60th anniversary, RinkMusic
we’re headed back to Chicago, the birthplace of ISI!
10 FA LL 2018FA LL 2018 11
2018 ISI ANNUAL
AWARDS CEREMONY
& LUNCHEON
Photos by Robert Bowen
The following awards recipients were
honored at our annual awards ceremony
and luncheon on June 6 at the ISI
Conference & Trade Show: was the face of Eastbay Iceland CHRISTINE PEARCE
for 35 years, in his role as general Benton Wilcoxon Award
manager, overseeing the Iceland
arenas in Berkeley, Belmont
and Dublin, Calif. He and his wife,
Joyce, toured the country skating
in Ice Cycles (now known as Ice
Capades). While touring, he worked
JIM HARTNETT closely with Frank J. Zamboni on
Lifetime Achievement Award modifications and improvements to Instrumental in molding and
later model Zambonis. developing The Ice Skating Center
KEVIN MCCORMACK at Galleria Dallas since its opening
in the late 1980s, manager Chris
Arthur Goodfellow Award
Pearson was honored with ISI’s
Benton Wilcoxon Award for
her excellence in management,
programming and operation
Former ISI President Jim of a facility. She has served
Hartnett received the ISI Lifetime as the rink’s school director
Achievement Award in recognition ISI 2nd Vice President Lisa Fedick, ISI
President Rob McBride and ISI 1st and operations manager. Her
of his efforts in the advancement leadership philosophy is one
Vice President Janice Teodoro-Forbes
of the ISI and the ice arena An unsung hero and staple of the
accept the Lifetime Achievement based on effective communication,
industry. His involvement with Award on behalf of Jim Hartnett, ISI organization, Kevin McCormack
integrity, an infectious work ethic,
ISI began in the 1970s when he who could not attend conference was the recipient of the 2018 ISI
fairness, ingenuity, innovation
served as the builder/supplier for the first time in decades. Arthur Goodfellow Award for his
and professionalism, as noted by
representative to the ISI board behind-the-scenes work that has
BOB SKRAK employees.
of directors. He became ISI contributed to the growth and
Hall of Fame Award
treasurer in 1997 before taking development of the ISI and the GEORGE BRUMPTON
on the role of ISI president from ice arena industry. Kevin, vice Frank J. Zamboni Award
2006-13. As president, he guided ISI president of arena operations
through some of the most difficult for Floyd Hall Arena in New
and challenging times as an Jersey and Danbury Ice Arena
organization. Always pushing the in Connecticut, has an extensive
organization to change and adapt knowledge of our industry and is
to the times, one of his frequent always willing to share it. Always
ISI inducted the late Bob (Robert) doing what is needed, whether
admonitions was: “We are steeped
Skrak into the ISI Hall of Fame it be stepping up to volunteer
in tradition, but we can’t be mired in it.” George Brumpton, known as
for his unmistakable and lasting or buying in on a concept and
A rink refrigeration specialist, Jim the “original blade man,” was
contributions to the ice sports executing it successfully to the
served as a principal marketing recognized with the Frank J.
industry. Bob was a charter benefit of ISI and the industry
and business development Zamboni Award for his influence
member of the ISI and began using overall, Kevin’s quiet and
executive for the industry’s largest on the many new technologies and
the ISI learn-to-skate program encouraging demeanor has earned
ice rink refrigeration system manufacturing processes seen
as soon as it was launched. His him the respect of his peers. He
manufacturers, including CIMCO in blades today and over the past
career and contributions to our has served as treasurer on the ISI
and Ice Pro/CW Davis, and decades. He was instrumental
industry spanned six decades. He board of directors since 2014.
launched EIS Rinks LLC in 2007. in bringing lightweight carbon
12 FA LL 2018materials into blades such at the ISI international competitions ISI skating as they travel across DAVID SANTEE
Revolution range for John Wilson for many years, most recently at the country to both ISI and U.S. Man of the Year
and MK. The Parabolic design was Skate Asia. Her warm personality Figure Skating events. She works
also the result of collaboration and exceptional knowledge of hard to introduce skaters of all
with Sheffield Universities and figure skating have made her a levels to the inclusiveness of ISI
innovative companies that he valuable asset for spreading ISI competitions, where she is always
headed up. The lightweight, philosophy throughout the world. willing to participate on a judging
aluminum products available She serves as vice chair of the ISI panel.
today started life under the same Judge Certification Committee and
ROBB OLEXIN
research program. The high- is the District 16 representative to The consummate ambassador
quality products supplied by HD the ISI board of directors. National Merit Award
for ISI, David Santee, a full-time
Sports in Sheffield, England, owe coach and program director
TIESHA DIMAGGIO
much to manufacturing techniques at Oakton Ice Arena in Park
introduced by George, who served National Merit Award
Ridge, Ill., was proclaimed ISI
the company in various roles for Man of the Year. The two-time
more than 30 years. Olympian and 1981 World silver
DONNARAE TULSKY medalist represents the ISI
values and mission to other
Erika Amundsen Award Robb Olexin, senior sales
skating organizations and travels
consultant for new project
the country to help ISI coaches
development at Becker Arena
improve their training techniques.
Tiesha DiMaggio, general Products, received a National
He works tirelessly to give back
manager and program director of Merit Award for graciously giving
to the industry that he loves,
RoseGarden Ice Arena in Norwich, of his time and expertise to assist
consistently presenting at ISI
Conn., received a National ISI in its mission to provide the
conferences and district seminars.
Merit Award in recognition of highest quality of education to
Vacaville Ice Sports Skating her support of the ISI and its our industry members. He has ACCENT REFRIGERATION/
Director Donnarae Tulsky received purposes. Always willing to help, instructed at ISI conferences ART SUTHERLAND
the Erika Amundsen Award for she has been a frequent presenter and seminars throughout the Albert E. Tyldesley
her contributions as a “tireless at local, regional and national country and has written several Excellence in Safety Award
ambassador” of the ISI. She is a conferences on topics ranging informative articles for ISI EDGE
gold, synchro and group-certified from music editing to social media. trade magazine. He is one of
judge; attends the ISI conferences; As a member of the ISI University the ISI University’s most popular
lectures at local seminars; and (ISIU) faculty staff, she has written instructors, as he shares his
models the “can-do” attitude not several classes on electronic vast knowledge with the wit and
only to her students but also to all marketing. She also serves as the delivery of a stand-up comic.
those who enter her rink. She has District 3 representative to the ISI
JACQUI PALMORE Art Sutherland, founder and
been the heart of the Vacaville Ice board of directors.
Sports’ skating program since the Woman of the Year president of Accent Refrigeration
B-J SHUE CHAPMAN Systems in Victoria, British
building opened in 1999.
National Merit Award Columbia, was honored with the
CINDY SOLBERG Albert E. Tyldesley Excellence in
International Merit Award Safety Award for improving not
only the design and efficiency of
the ice rink refrigeration system
but also its safety for arena
Jacqui Palmore, skating director employees and patrons. He
at Lakewood ICE in Lakewood, has presented to many industry
B-j Shue Chapman, skating Calif., was recognized as ISI organizations on both refrigeration
director at RDV Sportsplex Ice Den Woman of the Year for being a and refrigeration safety practices,
ISI honored Team Alaska Skating in Orlando, Fla., was honored with strong advocate of ISI programs playing a pivotal role in educating
School Coach Cindy Solberg with a National Merit Award for her and events. Whether hosting an arena operators to be more
the International Merit Award in tireless devotion to the ISI. She ISI national competition or district conscious of safety and raising
recognition of her international has enthusiastically hosted local, seminar, she is always helpful with awareness of the potential to
support of the ISI and its district and national competitions her “can-do” attitude. She has reduce the refrigerant charge
purposes. She has participated over the past 20 years and is been an ISI Professional member of ice rink systems to mitigate
as a coach, judge, referee and often seen with her son, Timmy, for more than 25 years. potential disasters.
instructor seminar presenter at spreading their infectious love of
FA LL 2018 13DISTRICT MERIT AWARDS SPECIAL ADMINISTRATION MEMBERSHIP AWARDS
(In recognition of ISI membership service milestones)
30-YEAR OUTSTANDING FACILITY AWARD
Yonkers Figure Skating Club, Yonkers, N.Y. YERBA BUENA ICE SKATING CENTER
Burich Arena, Hutchinson, Minn. Individual Skater Memberships
40-YEAR
Ben Boeke Ice Arena, Anchorage, Alaska
50-YEAR
Kirk S. Nevin Arena, Greensburg, Pa.
From left, Tamara Smulsen, Mary Inwood Ice Arena, Joliet, Ill.
Sullivan and Deborah Davis. Lloyd Center Ice Rink, Portland, Ore.
Pickwick Ice, Burbank, Calif. Robyn Marlinski accepts the award on
District 1 .......................................... Mary Sullivan South Suburban Ice Arena, Centennial, Colo. behalf of Yerba Buena Skating Center.
District 3 .................................... Dannon Haliskoe Winter Lodge, Palo Alto, Calif.
CITY OF BOWIE ICE ARENA
District 6 ........................................... Jackie White McFetridge Sports Center, Chicago, Ill.
ISI National Event Participation
District 8 .............................................. Barb Drake
District 9 ..............................................Niki Hrebec
District 10 ............................... Icettes District 196
District 11 .......................................... Lisa Cushley
District 12 .................................. Jessica Williams
District 14 ...................................... Deborah Davis
District 15 ...................................Tamara Smulsen From left, General Manager Bill Dobbs, From left, ISI Skating Programs & National
District 16 .............................. Glynnie Tjomsland * Skating Director Gerry Lane and Skating Events Director Kim Hansen poses with
Coach Debbie Lane accept the 50-year City of Bowie Ice Arena staff Rorie Tressel,
District 18 ......................................Nadine Pearen service recognition plaque for South Rebecca Lynn Robertson, Christine Wilson
*Posthumously Suburban Ice Arena, and Donald Baldwin,
manager, accepts a 50-year service award
Brinton and Jennifer Seekford.
on behalf of Lloyd Center Ice Rink.
14 FA LL 2018FA LL 2018 15
2018 CONFERENCE & TRADE SHOW Photos by Eileen Viglione 16 FA LL 2018
FA LL 2018 17
2018 CONFERENCE & TRADE SHOW Photos by Eileen Viglione 18 FA LL 2018
FA LL 2018 19
FULL STEAM AHEAD!
It was full steam ahead for ISI University (ISIU) at the 2018 ISI Conference & Trade Show in June,
where 80-plus students successfully completed classroom instruction and final exams. This
year’s program introduced a revised session schedule, enabling students to complete coursework
prior to the conference opening, and Part 3 of the Certified Skating Director curriculum.
NUMBER OF ISIU GRADS: STAR STUDENTS
14 students achieved full certification in a specific program area with • 18 students received perfect scores on their final exams
completion of their third and final module of courses. (Names denoted by an asterisk in photo captions, pages 20-21.)
NUMBER OF ATTENDEES EARNING CERTIFICATES:
For more information on ISIU, please contact Lisa Fedick
• 12 - Certificate of Arena Management (CAM), Part 1 at LAFedick@gmail.com and visit skateisi.org.
• 16 - Certificate of Programming (CAP), Part 2
• 15 - Certificate of Arena Operator (CAO), Part 2
• 23 - Certificate of Skating Director (CSD), Part 3
ISIU GRADUATES
After successful completion of coursework at conference,
the following 14 industry professionals achieved full
certification in a specific curriculum track: Certified
Skating Director (CSD), Certified Arena Programmer (CAP)
and/or Certified Arena Manager (CAM). Designations are
noted following each name.
Bottom row, from left: Vickie Tassone, CSD; Eileen
Mantell, CSD; Yulia Borissova; CSD; Kamela Sheridan,
CAP; Amy Flater, CSD; Sheree Hugli, CSD
Back row, from left: Madalyn McEwen, CSD; Christine
Wilson Brinton, CSD; Jason LaBossiere, CAM; John
Flater, CAP; Nathan Grundhofer, CAP; James Uhls,
CAO; BarbYackel, CSD; Jane Schaber, CSD.
20 FA LL 2018ISIU CERTIFICATES
CERTIFICATE OF MANAGEMENT (CAM) 1 CERTIFICATE OF ARENA OPERATIONS (CAO) 2
Each of the following individuals received a Certificate of Each of the following individuals received a Certificate of
Arena Management, Part 1: Arena Operations, Part 2:
From left, front row: Jennifer Rubin, Janice Teodoro- From left, front row: Max Wood, Brett Smith, James Uhls,
Forbes, Suzanne Gonick, Wendy Donley, Aidan Galasso* Sebastien Geerens, Jamie Furtado and Phil Broskin.
and Kevin Sidwell. Back row: Rick O’Neil, Alex Paouncic, Joe Martin, Louie
Back row: Steve Pereira, Chris Myers, Mark Stansfield, Malera, Lisa Mansfield, Michael McPhillips*, Tony Uva and
Jason LaBossiere and John Smith. Missing Geoffrey Grayson. Missing from photo: Eric Majors
from photo: Alek Rozrich.
CERTIFIED SKATING DIRECTOR (CSD) 3
CERTIFICATE OF ARENA PROGRAMMING (CAP) 2
Each of the following individuals received certification in
Each of the following individuals received a Certificate of Skating Director, Part 3:
Arena Programming, Part 2:
From left, front row: Rorie Tressel, Madalyn McEwen*,
From left, front row: Gigi Kerrigan, Kristen Johah, Mike Brenda Hicks, Amy Flater, Natasha Bowers, Yulia Borissova*,
Flaherty*, Alexis Cunningham-Capouellez*, Zach Chamberlain Rachel Bailey*, Alane Swiderski* and Eileen Mantell.
and Adam Busalacchi*.
Back row: Mandy Whitacre, Barb Yackel*, Connie
Back row: Kamela Sheridan, TJ Swiderski, Sara Robb*, Mary Turner, Vickie Tassone, Donna Rozon, Robyn Marlinski*,
Polleys, Glyn Jones, Nick Raymond, Nathan Grundhofer*, Dawn DiMinico, Sarah Devereaux-McCormick*, Sara
Michael Ford, Kyle Correira* and Mark Squillacioti. Cote*, Jennifer Cashen, Jane Schaber*, Lauri Varvais*,
Christine Wilson Brinton* and Sheree Hugli.
*Indicates perfect final exam score
FA LL 2018 21ISI UNIVERSITY
NATIONAL INSTRUCTOR ICE INSTALLATION & CERTIFIED ARENA
TRAINING (TOTS – FS 5) MAINTENANCE CERTIFICATION EXECUTIVE COURSE
Robyn Bentley-Graham The following individuals Jim Kelley
Sarah Devereaux-McCormick
obtained Continuing
Lindsay George Samantha Bentley Education Unit (CEU) credits Gigi Kerrigan
Alyson Hansen Adam Busalacchi for their participation in Jordan Mann
“Accidents Happen!,”
Michael Ford Kevin McCormack
Dorsey Lachner a class led by Corey Cash
Aidan Galasso of Safehold Special Risk. Michael McPhillips
Allison Martorelli
Sebastien Geerens
Madalyn McEwen Mary Anderson Jillian Piccuito
Jason LaBossiere Don Baldwin
Kelda Nolen Donna Rozon
Anthony Maiden Jamie Baringer
Jennifer Rubin Paige Scott
Eric Majors John Carroll
Rebecca Saros Joe Martin Alane Swiderski
Kyle Correira
Jennifer Seekford Michael McPhillips John Flater
Megan Sudsina Alex Paouncic Sean Flynn
Rorie Tressel Kevin Sidwell EJ Gottwald
Connie Turner Nick Raymond Trevor Josti
Laser control systems
for leveling ice
Simple to install.
Simple to use.
Lets the operator
focus on driving.
*VU[HJ[\Z[VKH`[VSLHYUTVYL+LHSLYPUX\PYPLZ^LSJVTL
Phone: 519-235-4585 | Fax: 519-235-0744 | Email: sales@latec.on.ca | www.lL]LSPJLJVT
22 FA LL 2018One Size Fits All??
When it comes to outfitting skaters, is it one size fits all?? Of course not! The
wrong fit will make even the easiest moves difficult. In fact, it could be dangerous.
So it is with rink management and insurance. Are you covered sufficiently? At
the best price and service level? Does your insurance plan fit your business
model? If not, you could be headed for a fall.
Our I.C.E. (Ice Center Evaluation) Program is designed specifically with the rink
owner in mind. Call us to get a free evaluation and benefit from our 100+ years
of combined insurance experience.
Let us help you get the right insurance fit. Then you can focus on your business.
AmericanInsurance
The Right Fit
--
Member
Rink Insurance Program underwritten by an A+ Insurance Company
FA LL 2018 23Motivating
Employees Is
as Easy as
Go FISH!
by Bill Dobbs
A
S MANAGERS, WE set the tone in and customers want to be a part of. The their positions are to your facility. (This
our facilities. If we are uptight, then way I build relationships is by getting would be a great time to implement a fist
our staffs will be uptight. Likewise, to know my staff. You can do this, too. bump or a high five.) Earning trust and
if we are customer-focused, then our Discover what your employees enjoy making employees feel good will result in
staffs will also be customer-focused. outside of work. Also, encourage them loyal employees that will in turn create
We must start to set professional goals and help them loyal customers. Be sure to always use
when you can. To build trust, make each your fist bump or high five when you see
each day fresh, with
employee feel as if he or she is important them in the field working.
a positive attitude. I
to you and the arena.
like to think of the It is important that you hear your staff
“FISH!” philosophy Set up an annual meeting with and try to implement a few of their ideas.
and try to model it part-time employees (twice yearly with When they feel like they were heard, they
to my staff. full-time staff ) and ask them the following will work even harder for you. Many
questions:
“FISH!” is a Wall great ideas come from these one-on-one
Street Journal best • Do you enjoy your job? meetings.
seller, written by • Is your job fun? Share your findings with your full-
Stephen C. Lundin, time supervisors and make sure to
• What do you like and dislike about
Harry Paul and include them in your decision-making
your role?
John Christiansen.
processes so they feel empowered. They
The story’s setting is the Pike Place Fish • What can I do to make your job fun or
need to understand that you’re interested
Market in Seattle, where employees to improve your work environment?
in helping them succeed, rather than
choose to bring energy and passion to • Do you like who you work with, and feel threatened that you are speaking to
their jobs on a daily basis. do you like your supervisor? part-time workers whom they supervise.
The book’s theme, “work made fun gets • What motivates you? Honest and open communication between
done,” encompasses four key concepts: all employees is crucial.
• Do you have any ideas on how to
• Play improve the business?
• Choose your attitude Successful meetings should last
approximately 10 minutes, with cell At the end of the day,
• Make someone’s day
phones and computers turned off. employees want to feel
• Be present Employees need to sense your full
appreciated, empowered,
With your attitude setting the tone, attention. Thank them for their time and
strive to create a culture that employees let them know how important you think trusted and challenged.
24 FA LL 2018During an employee interview, I Prizes don’t have to be expensive. nominate peers for rewards points and a
discovered that staff was frustrated when Everyone loves free stuff! How many supervisor must approve the nomination.
they had to find a supervisor to help a pens did you grab at the ISI trade show Points are awarded to staff going above
guest with an immediate issue. I was able that you‘ll never use? Other gift ideas to and beyond their scope of work, and
to empower them with the word, “YES!” consider: badges expire after a certain timeframe.
If a popcorn or drink has been spilled, At the end of the day, employees want
• New staff shirt
they can replace it for the guest. They to feel appreciated, empowered, trusted
can also replace lost video game tokens. • Special nametag
and challenged.
I encourage them to help customers. • Company logo attire (hat, beanie, shirt,
Most recently, I have seen my staff walk sweatshirt, etc.)
customers to their destination and not
just point them in a general direction. It • Backpack Bill Dobbs, general
seems that I have created competition on • Mug manager of South
who can give the best service — building Suburban Family
• Special lanyard
loyal customers! Sports Center in
• Gift cards, movie tickets or bowling Centennial, Colo.,
Employee Recognition passes presented on “How
How about starting an employee rewards • Employee-of-the-month badge to Motivate Your
program for your part-time staff? You Part-Time Staff” at the ISI Conference
• Employee-of-the-month plaque & Trade Show in June. A founding
can give rewards points for creative ideas
for either profit building or customer You must get your staff, from the member of the Rocky Mountain
service suggestions. Points can also be top down, to embrace the employee Rink Association, he began working in
given for great service, perfect attendance, recognition program. Be sure to run it only the ice business in 1990 and has
upselling customers and even for taking during your facility’s peak times. Other 23-plus years’ experience in arena
on a sick co-worker’s shift. ideas to consider: Staff is encouraged to operations.
When you want to have the best rink, let’s talk.
You go first.
Becker Arena Products didn’t get to be such a trusted partner by accident.
Our expert rink consultants learned long ago that our customers set the
tone of every conversation. And with that in mind, the Becker Team follows
a consistent, four-step approach when we work with you.
720 Innovation Drive
Shakopee, MN 55379
FA LL 2018 25Top10 Tips for Great Ice
by Dave Loverock
Appearance is one of the major factors that skaters use ice in and another for your ice maintenance needs. Some of these
1 to judge ice quality. It is important to make it look great. will overlap, but the combined lists should include all the
Set aside the proper amount of time to install your ice necessary ice-making tools. Here is a list of the basic requirements:
sheet. Most arenas should look at about three days to seal the • Ice scrapers
floor, apply the white and build 1 1/2 inches of quality ice.
Never rush the job; take your time and do it right. Use quality • Chopper
products; never use inferior products because you will have to • Squeegees
look at it all year long. • 9-inch shovel
Adjust your ice surface temperature (air ice interface) • Scoop shovel
2 to match your programming. A quick review of your
• Push shovel
weekly programs can be compared to the type of skating
with the surface temperature. A good example of this is to raise • 3/4-inch hose (250 ft.)
your surface temperature to 26 degrees Fahrenheit after your last
• Nozzles
hockey program in the evening. With a figure skating schedule
or a Mom-and-Tots skate, these higher temperatures can be • Edger
maintained throughout the following morning. Not only will you • Ice resurfacer
have great ice, but the physical plant isn’t working as hard and
you’re saving money. • Personal protective equipment
(i.e., grip shoes, steel-toed shoes, helmet, ear plugs, etc.)
Always have the right tools for the right job. It goes
3 without saying that if you don’t have the tools you can’t Maintaining an appropriate ice thickness and recording
do the work. Every arena should have a list of the tools 4 information in the logs is a necessity that should not be
required. Start a list of all the equipment you need to put your overlooked. With a recommended minimum thickness
26 FA LL 2018at 1 1/2 inches, one has to look no further than the first lawsuit Set aside time to do ice maintenance. Although some
to understand the importance. An ice resurfacer will cut off 9 people think ice maintenance is the 10-minute
more than it will put down and in one weekend of heavy resurfacing, they are wrong. The amount of
programming, a poorly trained driver can easily remove a goal programming and the quality of the drivers will dictate the
crease or in-ice logo. Weekly or even biweekly ice thickness amount of time to be spent on ice maintenance. It really doesn’t
checks are recommended to hold a common thickness, thereby take long for one poorly trained driver to “fish bowl” the sheet
producing even heat transfer and consistent ice quality while of ice. A trained operator with the proper tools can clean up the
saving energy dollars. perimeter, level out the sheet and bring it back to its pristine
A basic understanding of latent heat — including how appearance within a few hours. Set aside the time.
5 it affects your ice quality and cost of operation — is vital. One thing that is often overlooked with regard to great
Latent heat, water vapor or relative humidity — 10 ice is communication. From the owner to the cleanup
whatever you want to call it — inside an arena is a major issue crew, everyone should be kept in the loop. Once, I was
for the ice maker. Geographical location makes a big difference in an arena that was having issues with dehumidification. After
on your dehumidification needs. Moisture-laden air in Florida a short investigation, it was found that employees were using the
and the dry arid air of Arizona illustrate the need for a difference rear of the arena as a smoking area. No problem there. But the
in ice practices. The numbers vary per location but the important back door was being left open and causing condensation
number is the one inside your arena. Cold and dry is far better problems in the rink. One hand should know what the other one
than cold and damp. There is nothing more uncomfortable than is doing. Communication is the key to successful ice making.
spending a couple of hours in a cold, damp arena. The dampness
seems to creep right into your bones and does not leave until Dave Loverock is vice president of Jet Ice
you do. Our objective is not to drive customers out of the arena Limited. Founded in 1979, Jet Ice is located
to a better climate; it’s to keep them in the building spending in Newmarket, Ontario and Emerald Park,
their money. A rule of thumb will put your relative humidity Saskatchewan and offers a complete range
around 40 percent at 60 degrees Fahrenheit. The bigger problem of products and services for the ice-making
these days is black mold, which is indicative of absence of industry.
dehumidification or proper air handling.
Service of your arena equipment is an integral party of
6 ice quality. The ice resurfacer is your most important Best for your skaters!
tool. While the majority of facilities have an effectively Best value for your money!
scheduled maintenance program, it has come to my attention
while visiting some arenas that this is an area that needs to be A New Generation of Injection Rental Skates
addressed. It is the one thing that you cannot operate an arena Better Ankle Support and More Durable
without, so please keep it in tip-top shape. Please maintain all
your ice-making equipment in pristine working order. Show you
care.
This tip covers training and education. Competent ice
7 makers and/or drivers are key. They are the people who
make the decisions that will dictate the quality of your
ice. After a small open skating session, they might choose to do
a light scrape, pick up the loose snow, then do a light 45-gallon
flood. They are the ones who patch the holes after the figure
skaters, then do a wash water and a light flood. Things change,
methods change and tools change, so it is imperative we keep
these employees up to date on what’s new and the direction of
the industry. It is a small price to pay. Ignorance can be expensive.
Water quality will dictate the quality of your ice. High
8 mineral content in water will retard the freezing rate of
water. Some regions in the continental United States
* leather insole coated
have good water for ice making, but other areas provide with rubber
questionable water at best. Hardness of water is measured in * leather for comfort
parts per million or grains. As you increase the amount of * rubber for support and info@wisetech.com.hk
mineral content, you degrade the quality of ice and its clarity. It waterproof www.wisetech.com.hk
* choice of laces or buckle wisetechhk
is important to review what is in your water for making ice. * made in Hong Kong
FA LL 2018 27You can also read
