Caerphilly County Borough Council - Housing Solutions Homeless Project Plan April 2021 - March 2022 - Housing Solutions Homeless ...
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Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Caerphilly County Borough Council
Housing Solutions Homeless Project Plan
April 2021 - March 2022Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 1
Provide an Review the Kerry December Reluctance to Staff/ Implement No additional
accessible, current service Denman move with change/ support identified Resources
proactive service delivery area by Lead Service Pressures/ workers/ changes from required at
that is person undertaking a Officer time Limitations voluntary and feedback/consu this time /
centred and series of Risk level is statutory ltation sessions will utilise
inclusive for all workshops to assessed at agency current
and to increase review practices medium impact. feedback staffing
engagement of and process to Structure
service users in streamline these.
addressing
homelessness.
Work with the Engagement from
To provide clear Crisis falling out service users may
information on project to Kerry Ongoing for be limited/
Homelessness, undertake service Denman consistent dissatisfaction with
prevention and user consultation Crisis service services/ services
access to via phone/ Falling out feedback not meeting
accommodation written Project people’s needs.
and support questionnaire team (Risk level
services considered to be
high and imminent)
Medium risk of
inappropriate
advice/ customer
care being
provided.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Desktop review Kerry Ongoing
assessment Denman
paperwork and Crisis
framework and Project
available
literature to
support adviceAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 2
Reduce/ Address Review Data Kerry Ongoing Increase in Rough Cornerstone As we identify Increase in
Rough Sleeping recording Denman sleeping – Risk / Probation / rough sleepers, Emergency
and Repeat mechanisms level medium. Those we may need to accommodat
Presentations identified as modify access ion stock
Rough to profile.
sleeping / accommodation
repeat / support
presenters / service as we
Crisis project move through
and shelter the project
take notice
project
Ensure we tackle Kerry Complex Increase in
route cause of Denman presenting needs possible
Rough Sleeping With and current EA costs for
project units not being Emergency
team able to manage accommodat
these. Risk level ion units to
High and imminent meet
demand.
Delayed Move on
due to lack of
Review data on properties. Risk
repeat Kerry
level high and
presentation Denman
imminent.
cases and route
causesAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Consider future Kerry Current models of
service Denman accommodation do
commissioning to in not support Rapid
ensure conjuncti rehousing and
accommodation on with Housing first
and support Shelly models. Risk level
needs can be met Jones HSG High and
lead imminent.
RSL partners may
not be on board to
work with models /
support agencies
may not be
commissioned to
the level that we
require to succeed
with these models
– Risk level
medium.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 3
Hold workshops Kerry September May identify that Staff/ Internal
Re focus on
to remind staff of Denman 2021 / current tools are no statutory and Resources
Prevention and
the prevention Ongoing longer effective non- will be
increasing
tools available and may need statutory utilised with
successful
within CCBC and modification Need agencies no additional
outcomes
continue to to consider Covid attached to resources
develop Key 19 impact on some prevention being
prevention prevention options options required at
toolkits and and tools and if this time.
pathways. outcomes /
pathways are still
as successful i.e.
mediation. This will
be done through
data comparison.
Risk level medium.
RSL landlords may RSL partners Financial
not have consistent through impact on
approaches / operational current HSG
different views on (monthly)and award may
course of action to strategic be identified.
take. steering
group
(quarterly) to
tackle and
address key
areas.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Estate agents
and
landlords
registered in
the borough.
Consult with all Kerry Ongoing PRS landlords may Partners of
public and private Denman not wish to engage forum and
landlords on with or some have NRLA
prevention of Byron negative view of Caerphilly
homelessness in Jones prevention / LA Keys Officer
line with Shelters /David previous negative
no eviction from Francis / experience.
RSL into Medium risk.
Homelessness
project
Attend landlord Kerry Ongoing Landlords may As above
forums and Denman have a negative
highlight with view of the LA and
homelessness Byron work we do / may
services and Jones not want to
support services partnership work as
to prevent they have a
Homelessness / selection of other
consider a direct tenants they can
referral pathway pick. Need to break
into the service down perception
for landlords who and barriers with
identify tenancy them. Risk level
risks at an early high.
stageAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Review Offender Kerry November Increase in Possible
Accommodation Denman 2021 Offender change /
Pathway and how with Sadie presentations is increase in
can we enhance O’Connor likely and increase staffing
this – consider in risk factors and structure
need of an complex needs. (Additional
Offender Officer Risk is high officer can
within the team be funded
via HSG)Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure Date to be Risk Stakeholder Change Resource
Objectives / Lead completed Engagement Management
Officer
Priority 4
Investigate the Work with the Kerry Dec 21/ Jan May not be able to Partner Monthly review Internal
‘Drop Out’ Crisis Falling Out Denman 22 immediately agencies / sessions will be resource and
withdrawal of project on this along implement RSL / service held as utilising the
application data with recommended users / management Crisis project
project changes to current voluntary team and
team service provision / agencies / possible early
available stock / shelter implementation
costs Risk level of some
medium recommendatio
ns may be
undertaken to
improve service
delivery and
customer
experienceAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 5
Maximise access To review current Kerry Jan 2022 May not be able to Supporting May need to Use of
to appropriate support services Denman meet demand or People and look at current
support services available in the with SP have the specialist Providers restructure/ re resources
and increase the borough and manager services readily alignment of and re
provision of ensure they Shelly available for service alignment of
more inclusive respond to Jones access. provision to services
housing models current meet the
through Housing presenting needs. immediate
First / Rapid presenting need
Rehousing / where possible
Assertive
Outreach, to be To maximise Shelly Ongoing Media team
able to meet publicity of Jones
and address support services. /Kerry
those presenting Denman
with Complex with
needs. Media
team
To link in and Kerry August Caerphilly
partner Caerphilly Denman 2021 / Cares
Cares and Ongoing Manager and
consider a referral team
pathway for
advice and
support or co
locate an advice
officer if needed.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
To engage RSL Ongoing Some partners may RSL partners
partners to and to be averse to and potential
deliver properties incorporate working with the PRS landlords
Housing First / in Rapid model due to the
Rapid rehousing Rehousing possible complex
scheme Transitional needs of clients
Plan and former
tenancy history.
To look at the November Stock availability Supporting
future needs of / December People
supported 2021 Medium risk Manager and
accommodation team
to ensure that Funding resources
within the and time, it may
borough we have take to commission
units available to services / acquire
meet presenting suitable
needs accommodation
units can impact
success and cause
delays. Medium
RiskAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 6
Review Current To hold Kerry January Current practices/ Staff / May need to Financial and
Emergency workshops with Denman 2022 process may be Support adopt process additional
accommodation staff. with Lee compounding workers and pathways building
provision, Clapham issues. Staff may as any barriers resources
pathway and not be adequately are identified may be
risk trained. and adapt any required for
management High Risk. additional work future
practices to plan to fit this growth.
ensure that we Profile Lee Available stock Desktop and
are making best accommodation Clapham January provision is not as landlords
use of resource provisions and 2022 we would want
and identify gaps in and reliant on Bed
maximisation of risk management and Breakfast units
move on and support which vary in
available to standard. High Risk
sustain
placements
Identify gaps in Kerry May not be able to Desktop
provision and Denman provide what is consultation
consider for Ongoing required via
future need and funding /
planning commissioning or
support of
emergency
accommodation
units. High RiskAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
(NB whilst Members may be
undertaking this objective to certain
have regard for types of
the WG Homeless accommodation
Action Group within areas
focus on LA’S proving difficult to
having multi move forward and
agency implement.
assessment and
accommodation Demand for more
centres). complex units may
not be viable. High
RiskAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 7
Work with RSL Arrange meetings Kerry Ongoing Level of tenants at RSL partners No extra
partners and with RSL partners Denman risk may be high resource
private landlords / set up pathways and levels of required
to prevent and review key arrears or ASB may
homelessness issues be unpreventable.
and promote High Risk
sustainable
tenancies and Availability of 1
increase the bed
access and accommodation is
availability into still an issue and
this whilst phase two
accommodation fun to bring on
additional units is
moving forward
this is not
immediate and
volume is small in
comparison to
demand. Current
lettings policy can
exclude the most
vulnerable /
general housing
may not be the
right option for
some. High RiskAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 8
Enhance and Promote the Kerry Ongoing May not draw any Media team/ No additional
maximise the service through Denman additional Current resource
current media avenues / with landlords / Caerphilly keys required.
Caerphilly Keys engage with Byron landlords with right landlords
PRS scheme known landlords Jones property portfolio
to provide
additional units of
the scheme
Desktop review/
Consider how the Jan/Feb May be financial review WG RSL Potential for
scheme could 2022 constraints if pilot and speak increase in
evolve and incentives/ to authorities financial
provide more packages to bring involved for commitment
services (have landlords on board feedback. Hold to consider
regard to WG is a barrier/ may engagement landlord
Social letting not be able to event with incentives
agency pilot) and meet landlords’ landlords to etc/ Fee
bring services in unrealistic scope out what charged for
house expectations on incentives/ services if we
service delivery for packages would were to
scheme be attractive to create own
them then SLA scheme.
consult
internally on
viability.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 9
Partnership/ MAPPA protocol Kerry Ongoing Probation No additional
Multiagency and partnership Denman /Police /Pobl/ resource
working – for effective Cornerstone required.
engage management of
stakeholders High-risk
and key partner offenders
agencies to
ensure we are Develop Young Kerry December Social Services/ Additional
working Person Denman 2021 Supporting recruitment
collaboratively Accommodation with People/ Llamau but agreed
with the Pathway and Karen funding via
Housing Solution review Step Williams Supporting
Team to meet Forward process Children’s People.
the identified services
core housing and Shelly
and support Jones – SP
needs of HB/ CAB/ RSL/ No additional
residents within Work with Kerry Ongoing Caerphilly resource.
CCBC internal Denman homes/
departments to Caerphilly cares
maximise / Llamau and
prevention other key
referral pathways identified
partners .Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 10
Undertake Consider review Kerry 2022 in line Partners may be Housing N/A
review of CCBC of key aspects of Denman with Rapid reluctant to change Strategy / CHR
Allocations allocation policy and Mark Rehousing and not be partners / Legal
Policy including rent Jennings Plans consistent with
arrears policy/ responses –
affordability Medium risk
assessment /
banding structureAppendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 11
Digital / Comms MICC Phone Kerry October/ Delays with laptops Rachel Small works Incur
System Review system to be Denman November for some staff may Meredith orders may be additional
installed. 2021 delay full Comms implemented as costs for
implementation identified so further
across the teams. work plan for licences and
Medium risk. staff is ICT
subjective to equipment.
change
Paperless system Kerry March 2022 Adaption to new All staff No additional
being adopted. Denman way of working within HS resources
may take others team required.
longer- Medium
Risk.
Ongoing
ICT systems Kerry Financial Abritas/ Financial
review and Denman / constraints for Finance and resource may
upgrade Jackie upgrade of system. Dave Street / be required
consideration Shorte Training and CMT to purchase
Implementation of upgrades.
any adjustments
can affect
introduction of
system. High Risk.Appendix 1 Caerphilly County Council Housing Solutions Homeless Project Plan – April 2021 - March 2022
Priorities/ Deliverables/ Actions Structure / Date to be Risk Stakeholder Change Resource
Objectives Lead Officer completed Engagement Management
Priority 12
Staff 1:1 to be held Kerry Ongoing Identification of Staff and No additional
Performance with staff and Denman performance and Training Resource
and Training review staff for senior capabilities within Programmes required.
performance in staff the team – High /providers Financial
line with policy. Risk. costs for
Training.
Senior Staff Feedback may
staff for not be as
other expected- Medium
staff risk
Training plan to Kerry Ongoing Face to face
be implemented Denman training impacted
for all staff as a with by current Covid 19
team and Senior guidance. High
individually. Staff from Risk.
each
team
Kerry Denman
Housing Solutions ManagerYou can also read
