Brands Industry Report - Everything you need to know about .brands - MakeWay.World

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Brands Industry Report - Everything you need to know about .brands - MakeWay.World
.brands
 Industry Report
Everything you need to know about .brands

 SEPTEMBER 2020
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
What is a .brand?

                          brand.com                anything.brand

                 A .brand is a top-level domain (TLD) like .com or .co,
                 but with your brand name to the right of the dot. It’s
                 your own custom-branded digital ecosystem, where
                  you have total control over the entire namespace.

                Over 500 of the world’s largest brands now have their
                own piece of internet real estate. It’s time to end the
                           search, and start connecting.

                                  www.makeway.world

.brands Industry Report
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
Contents   06
           By The Numbers

           10
           How Sky Group
           is managing their
           global digital IP

           16
           Showcase: Highlights

           18
           Using your .brand in
           crisis - A COVID-19
           analysis

           22
           A brand new home for
           GoDaddy Registry
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
September 2020

                 Foreword

.brands Industry Report
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
05
Welcome to the .brands Industry               The ‘By the Numbers’ section that
Report for mid-2020, the first of our         starts on Page 06 contains some of the
publications as GoDaddy Registry. After       most impressive statistics we’ve seen
two proud decades as Neustar Registry,        in our history of preparing this report,
our team is excited to be joining the         showing a continued momentum in
GoDaddy family of companies. Rest             .brands but a noticeable upswing in
assured, as GoDaddy Registry we               usage over the last 12 months. In this
will continue to support the .brands          publication, we’ll also explore industry
industry and provide you with all the         verticals to see how this impacts .brand
latest news and insights as we have in        usage around the world.
the past. We will also continue to “walk
the talk,” as our business will live on the   Finally, COVID-19 is such an impactful
shiny, new .godaddy brand TLD.                topic for our world right now and
                                              our analysis on what this means for
You can find our new website at               .brands can be found on Page 18. It’s
www.registry.godaddy, which we                great to see a number of household
discuss on Page 22 of this report. The        brands using their .brand for this type
launch of .godaddy is exciting for all        of controlled and specific messaging
of us, and just as we did with .neustar,      and these organizations have really
we will document every step of the way        embraced some of the core benefits of
and share the journey with you.               owning your own TLD.

In this report, we highlight one of           On that note, we hope that you
the largest media organizations in            and your families are staying safe
the world, The Sky Group. Sky fully           as we collectively navigate the so
understand the complexities of running        called “new normal”. We’re all in
a geographically dispersed and multi-         this together, so please feel free
dimensional business as much as               to contact us should you need any
anyone. On page 10 Tony Kirsch speaks         assistance or even if you just want
exclusively with Dawn Shackleton –            to have a friendly chat.
Head of Online Brand Protection at
Sky on about what it means to manage          To you and yours: stay safe and
digital IP in the modern world, and           healthy, and please enjoy this .brand
how their use of .sky is helping them         Industry Report.
overcome a range of challenges. This
is a must read for IP managers and
TLD operators and helps to identify                         Jason Loyer
strategies that help stimulate usage of                     Director, Client Services,
your .brand TLD.                                            GoDaddy Registry
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
September 2020

  By the numbers
                                               Total resolving                         Domains used for
   Total domains                                  domains                                the first time

   19,920                                     3,535                                              26
           up
                16%                                  up
                                                          21%                              new record

          Average number of                                            Number of TLDs with
           domains per TLD                                             more than 50 domains

                      35                                                              48
                      up
                           10%                                                       up
                                                                                          20%
  Stats correct as at June 30, 2020. Growth rates indicate change over twelve months from Jul 1, 2019 to Jun 30, 2020

                            Registered .brand domains

           1             .dvag
                          3771
                                                2             .audi
                                                              2030
                                                                                   3             .mma
                                                                                                  1871

           4           .allfinanz
                          1010
                                                5             .seat
                                                               747
                                                                                   6             .mini
                                                                                                  676

                                                                                            *Data - 1 July 2019 to 30 June 2020
.brands Industry Report
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
07
                                            Fastest growing .brand domains
                  .cbs                                                                               600%

                  .sbi                                                 300%

                  .vig                                  140%
        .BRANDS

                  .sew                          100%

                   .itv                         100%

                  .dhl                   81%

                                       0%                      % OF GROWTH OVER 12 MONTHS             600%

                                                Most resolving .brand domains

                                       1300

                                       1000            1186
                   NUMBER OF DOMAINS

                                        700

                                        500                     512

                                        300

                                       100                                    107
                                                                                       88
                                                                                               83
                                            0
                                                       .audi   .seat     .schwarz    .weber   .bmw
                                                                        .BRANDS
*Data - 1 July 2019 to 30 June 2020
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
September 2020

                           Fastest growing .brand registrations by industry
                    6000

                    5000
NUMBER OF DOMAINS

                    4000

                    3000

                    2000

                    1000

                       0
                              DEC 2017             DEC 2018             DEC 2019            JUNE 2020

                                                              YEAR

                                                          Information
                            Insurance      Automotive     Technology        Industrial    Banking and Financial

                                 Top 5 resolving domains by industry

                       1    Automotive
                                                        2     Banking &
                                                              Financial
                                                                                    3        Retail

                        4               Industrial
                                                                        5      Information
                                                                               Technology

                                                                                         *Data - 1 July 2019 to 30 June 2020
           .brands Industry Report
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
09
           Countries leading the way with .brand domain names

                               8813
         NUMBER OF DOMAINS

                                        3591

                                                2562

                                                         865
                                                                  636       567       563         430    409         324        282

                              Germany   USA     France   Spain    Japan   Australia   UK      China      Brazil   Switzerland   Italy

                                                                       COUNTRY

                                        Countries with the fastest growth in
                                         .brand domain registrations (%)

                             Kuwait                                165%                            34%      Russian Federation

                             Austria                             80%                              30%                      Australia

                             India        37%                                               23%                                 Israel

*Data - 1 July 2019 to 30 June 2020
Brands Industry Report - Everything you need to know about .brands - MakeWay.World
September 2020

     FEATURE ARTICLE

 How Sky Group
 is managing
 their global
 digital IP
        Tony Kirsch                      Dawn Shackleton
        Head of Professional Services,   Head of Online Brand Protection,
        GoDaddy Registry                 Sky Group Technology

.brands Industry Report
11
Sky Group is one of the world’s         and facilitate the provision and         and educating customers and staff of
most diversified Direct-To-             promotion of online compliance           the latest phishing scams infringing
Consumer media organizations            policies and guidance. I am also         on Sky’s brands is a never-ending
and operates across numerous            proud to be an active member             task that my team work with cyber
countries and business areas.           and sit on the board of the Brand        security to tackle the issues we
Since their acquisition of the .sky     Registry Group (BRG).                    face. We also work closely with
TLD, Sky Group have consistently                                                 the IP lawyers to close sites, apps
experimented with .sky and are          Tony Kirsch: What does the Sky           and social media accounts that are
one of the foremost advocates of        Group digital IP portfolio look like?    infringing
.brand utilization.                                                              on Sky’s
                                                                                                    “MY TEAM IS THE
                                        Dawn Shackleton: Sky has multiple        trademarks
                                                                                                    CENTRAL DOMAIN
In this exclusive interview,            domain portfolios across the             via a domain
                                                                                                    MANAGEMENT
GoDaddy Registry’s Tony Kirsch          different territories that it operates   name. Another
                                                                                                    HUB FOR ALL SKY
talks with Dawn Shackleton – Head       out of. My team is the central           big challenge
                                                                                                    TERRITORIES...”
of Online Brand Management to           domain management hub for all Sky        is finding
discuss all things digital IP, .brand   territories, and we set the domain       dotCOM
and how .sky is slowly becoming         name strategy and policies for the       domains for new products and
part of this giant organization’s       whole of Sky Group. In the UK sky.       services, as most skygenericword.
future online footprint.                com is used for customer facing          com domains have been registered
                                        services. Whereas the ccTLD is used      by domain prospectors if not already
Tony Kirsch: Thanks for taking the      for Rep of Ireland, Germany, Italy,      owned by Sky. To purchase generic
time to speak with us Dawn. To start,   Austria, Spain and Switzerland.          two-word domains is expensive and
could you tell us a little about your   The active domains and defensive         challenging. Lastly having a generic
background and your current role in     domains reflect the trademarks,          word for a brand makes defending
terms of managing Sky’s digital IP?     products and services available to       it a rather large brand protection
                                        customers within each country.           exercise on a global level and across
Dawn Shackleton: Hello Tony, it’s                                                multiple languages and cultures.
absolutely my pleasure. I have       Tony Kirsch: What are the 5 most
worked for Sky in the UK for over 22 concerning challenges you’re facing         Tony Kirsch: What strategies
years in many guises. Currently      today in terms of managing the              (including .sky, but not specifically
I am Head of Online Brand Protection domain portfolio for Sky?                   related to .sky) have you found
and my team                                                                      useful to implement to overcome
works out of Sky’s    “I HAVE WORKED       Dawn Shackleton: TV and film          these challenges?
Group Technology      FOR SKY IN THE       content acquisition and license
Office. My team’s     UK FOR OVER 22       agreements with major studios         Dawn Shackleton: Brand protection
responsibilities      YEARS IN MANY        and sports organisations              in the internet name space makes
include managing      GUISES.”             around the world and                  it necessary to build collaborative
Group Sky internet                         producing home grown content          and strong working relationships
name space (domains and dotSKY       is incredibly expensive. Preventing         with legal and security teams. At
registry), provide DNS support for   and shutting down content piracy            Sky, Nisha Parkash in my team and
technology and business teams,       sites on the public and deep web is         I are the domain specialists and
manage the external PKI providers    the top challenge for Sky. Preventing       we treat domains as digital assets,
September 2020

                                                                                 Dawn Shackleton: At most large
                                                                                 companies’ people move on or change
                                                                                 their roles and Sky is no different.
                                                                                 This means that getting long term
                                                                                 traction and awareness of dotSKY is
                                                                                 a time consuming and often arduous
                                                                                 task. It was especially hard during the
                                                                                 build up to the Application process
                                                                                 and until delegation. It’s not easy
which they are. Technologists            Tony Kirsch: Are these challenges       trying to explain what a TLD is and
love a strategy and over the last        consistent with what you hear from      why it’s different to a 2LD domain
four years we have agreed with           other brand owners? Or are there        name. Sky has benefited from me still
the legal, business, technology          differences you see depending on        being around to manage the dotSKY
and product teams the Group Sky          the types of organizations?             registry. Plus, some of our legal folk
Domain Management Strategy. For                                                  that took part in the feasibility study
a large organisation it is essential     Dawn Shackleton: In particular          and the Application contract work
to have a centralised and cohesive       content piracy is the biggest           are still at Sky. Luckily, they remain
domain management strategy and           headache for TV and film companies      engaged with the registry and domain
promote awareness of the policies        as it is global and in the main         management. This has meant that
to all areas of the business. Some       associated with organised crime.        the TLD wasn’t forgotten about and
of our domain policies include not       Phishing scams are a nightmare          mothballed. By including the TLD in
looking up availability of a domain      for all commercial enterprises no       all domain requirement discussions
name outside of my team, avoid           matter what size of organisation        around the company we were able
the use of hyphens, not registering      you are. Your relationship with your    to promote dotSKY as an alternative
typo domains (where does it end?),       customers can easily be tarnished if    source of domain names. By being
we don’t allow the use of other          you don’t proactively try and close-    consistent with our domain name
brand trademarks and we even have        down the scams or at least inform       messages since delegation we have
policies to cover sub domains (3LDs)     your customers to be on the lookout     built up a top to bottom awareness
and DNS domain delegations. We           for them. It costs many millions to     of dotSKY. People now come to us
also utilise a report                            build and market a reputable    asking for a dotSKY domain name,
we receive from          “PEOPLE   NOW           brand and yet for a few bucks   so the consistency and perseverance
one of our domain        COME TO US ASKING a criminal using a similar            has paid off. Mind you to begin
management               FOR A DOTSKY            domain name (often using a      with we had to be cautious about
suppliers that flags     DOMAIN    NAME, SO      hyphened or typo domain) can    drumming up too many requests for
domain registrations     THE  CONSISTENCY        destroy a brands reputation.    dotSKY domains because of having a
containing the           AND PERSEVERANCE                                        restricted number of domains that we
words ‘sky’ and          HAS PAID OFF.”          Tony Kirsch: What have been     were able to register. After a successful
‘now’ (NowTV is a no contract OTT        some of the challenges that you’ve      renegotiation of the backend
box and service). This enables Sky’s     experienced in terms of building        agreement with our provider we now
security teams to watch for any          awareness and excitement to use         have a substantial increase in the
infringing activity on those domains.    .sky internally?                        number of domains we can register.
                                                                                 A win, win situation for all concerned.

.brands Industry Report
13

Tony Kirsch: What about any              Tony Kirsch: What have you found         For example:
challenges related to being a media      useful in terms of successful
organization with multiple divisions,    education tactics?                       •   Skygroup.sky – corporate
and multiple geographical locations?                                                  https://www.skygroup.sky/
                                         Dawn Shackleton: One of my team’s
                                                                                  •   Productionservices.sky - https://
Dawn Shackleton: Group Sky is            responsibilities is to facilitate the
                                                                                      productionservices.sky/
an international organisation and        provision of online compliance
                                                                                  •   Analytics.sky – a standalone
has multiple trademarks in several       guidance. If relevant to the project
                                                                                      portal for advertisers to
languages with different trade           being discussed the conversation
                                                                                      access their campaign data
mark levels registered within many       about domain name requirements
                                                                                      https://analytics.sky/Account/
different countries. The challenges      can be kicked off. These guidance
                                                                                      SignIn?ReturnUrl=%2f#/
for a media organisation are that        meetings are a by-product of the
your brand tends to be more widely       Application feasibility study as the     •   At.sky – seemingly an internal
known. Especially when you have          constant message I was hearing               SSO portal or similar
popular content from Sky Sports          from participants of the study was;      •   @example.contact.sky
(UK, Italian and German soccer, F1       “Is there a central place I can go           email services
and cricket), Sky News (federation       to for information about domains
of ‘real’ global news stories from       and other online compliance              Dawn Shackleton: I am proud of all
renowned and award-winning               requirements”. My team and I also        the above examples. The main game
journalists) and our entertainment       take any other opportunity that          changer was the migration of the
channels (original productions such      arises to talk to people about dotSKY    corporate (not consumer) website
as the highly acclaimed and award-       and our domain management                from sky.com to skygroup.sky and
winning Chernobyl). People want          strategy and sometimes we just           this is where we provide our nic.sky
your content and sadly they want it      make the opportunities.                  site. There was a slight drop in user
to be cheap/free and therefore more                                               traffic at the start of the new site but
willing to try pirate streaming or       Tony Kirsch: We’ve seen .sky in use      within 3 months of launching the new
VOD services that criminals can fire     across a range of business activities    site there was a steady increment
up so easily. To have infringing sites   to date, what are the top 5 cases that   of traffic and after 6 months the
taken down is time consuming and if      you’re most proud of and what have       traffic was above the old site. Sky
you must you have to eventually go       they achieved for the business?          corporate communications team
through UDRP, which is expensive.                                                 have subsequently decided to only
                                                                                  use a dotSKY domain for corporate
September 2020

sites and messaging. I think the         it was a problem
funkiest site using a dotSKY domain      to get traction but
is the Sky Production Services one.      not now. There
It is a great showcase of the Sky UK     was concern that
production facilities and its talented   migrating from say
resources that are available for         sky.com would lose
hire. Another huge benefit for our       traffic but the new
Enterprise Tech team is @example.        corporate website
contact.sky email proxies. It allows     has shown that with
Sky to farm out bulk email marketing     careful planning
and promotional messages to              and collaborative
customers via authorised 3rd party       working between
agencies, safe in the knowledge that     the business and                         dotSKY domains when content
customers will see an email address      technology teams it is possible to       production starts at the studios.
that screams that it is from Sky. Also   quickly meet previous traffic levels
proud of the dotSKY domains that         and improve on them. People are          Tony Kirsch: Have you explored
will never be seen by the general        coming to us asking if they can have     HSTS or other technologies such as
public. Several of our enterprise        a dotSKY domain for their project.       DMARC for email using .sky?
technology teams are using dotSKY        Provided the use of the dotSKY
domains for large infrastructure         domain falls within our domain           Dawn Shackleton: We already use
platforms including a data centre.       management strategy then most of         DMARC and DKIM for email services.
Tony Kirsch: You’ve employed the         the time we can fulfill their request.   It is embedded as policy to do so. I
use of a number of redirects with the                                             personally feel many organisations
.sky TLD. Where do you normally use      Tony Kirsch: What are the areas          should change their view of domains
them externally facing to customers?     you see .sky being most useful for       and see them as a piece of technology
                                         moving forward?                          not just as an extension of trademarks.
Dawn Shackleton: The dotSKY                                                       After all, without the domain name
redirects point to the main customer     Dawn Shackleton: Looking forward         you have no internet presence. A
sites for the UK, sky.com and a few      I see dotSKY starting to be used for     domain name is a digital reflection of
point to the main customer sites for     more customer focused projects.          your trade mark and brand. Equally I
Germany and Italy. The most popular      This is because it is becoming           don’t think it is fair to expect lawyers
of the redirected domains in terms of    more difficult and expensive to          or marketeers to make the right
organic traffic is news.sky. The SEO     obtain .com and .ccTLD domains           technical choices for a domain name
team are more than happy to obtain       starting with the word ‘sky’. I am       and certainly not about the record
this low-level traffic. Any traffic is   always thinking about what the           requirements for zone files and name
good traffic.                            future looks like for dotSKY and         servers. The look of fear you see
                                         love doing the blue sky thinking.        in their eyes when you start talking
Tony Kirsch: Have you                    For example, Sky will be building        about what A records and CNAME
experienced any challenges in            a new studio production complex          delegations are required. Well you
launching .sky projects?                 that recently receive local council      know they are seconds away from
                                         planning permission in Elstree,          fleeing from you.
Dawn Shackleton: In the early days       UK. I see a big opportunity to use

.brands Industry Report
15
Tony Kirsch: You’ve been a longtime      in all industries are being bought      Tony Kirsch: Have you seen examples
public supporter of .sky and .brands     and sold, rebranding or go out of       from other organizations that you think
in general Dawn, what excites you        business. Indeed, many brands           demonstrate great leadership?
 about .brands and their role in the     are perfectly happy to not actively
digital ecosystem?                       use their TLD, as in their eyes they    Dawn Shackleton: KPMG shifting
                                         have the best defense of their          their online estate to their TLD is
Dawn Shackleton: I love my work          brand in the internet name space        admirable and a great example
at Sky and enormously proud of the and really do not care what the               to all brands of what great usage
big strides forward that have been       domain industry thinks. I get this      of a brand TLD looks like. I would
made with dotSKY in the last 2/3         point of view, but it’s much more       highly recommend listening to the
years. I still get enormously excited fun to use the brand TLD, even for         Brand Registry Group webinar with
about requests for domain names          basic redirects. I think ICANN made     Domenic Torani at KPMG that can be
in the registry. The flip side in many a bold and innovative decision to         found on the BRG website.
respects is my frustration that I        allow brands to own a TLD. It is
don’t think the domain industry,         important to acknowledge that           Tony Kirsch: What do you see the
or the ICANN communities get             rebranding and migrating huge           role of .brands being over the next
brand TLDs in their purest form.         commercial consumer platforms           5-10 years?
Brand registries operate in a            to another domain is massively
totally different dimension to the       expensive and requires extensive        Dawn Shackleton: The internet is
domain industry. Unfortunately,          and careful planning on many            now primarily a vast commercial
you still see the success of .brands     business fronts. For example,           platform and the domain industry
being measured by the number of          Sky’s corporate site migration to       should move with the times
domains registered. This is a false      skygroup.sky, which is small in         and realise that it is no longer
take on the success of a brand           comparison to a typical consumer        their sandbox. Commercial and
registry. Brands are not in the          site, took 20 months to complete. It    Technology enterprises of all sizes
business of profiting from domain        was worth the investment and other      have their brand hook, upon which
name registrations and certainly         brands should follow suit when the      products, services and reputations
they are not in competition with         time is right for them, their brand,    dangle. No business can survive
other nTLD registries. You know          products and customers. As the          successfully without a presence on
when you read about a brand              internet becomes more populated         the internet. TLDs for the big brands
dropping its TLD that there are          by commercial enterprises large,        will eventually become the must
some stalwarts in the                                small and in-between,       have. Potentially some brands that
industry out there                                   I am sure that other        have decided to drop their TLD may
                              “A DOMAIN NAME
wringing their hands                                 brands and especially       in the future regret doing so. We
                              IS A DIGITAL
in glee and saying, “I                               those that have only ever   shall see. Bring on the next gTLD
                              REFLECTION OF
told you so, brand TLDs                              been online enterprises,    Application round.
                              YOUR TRADE MARK
don’t work”. Frankly I                               will be participating in
                              AND BRAND.”
am surprised that there                              the next application        Tony Kirsch: Couldn’t have said it
have been so few brand                               round for their TLD.        any better myself, thanks Dawn!
TLDs that have been discarded            Provided the price of investing is
to date. Commercial enterprises          sensible and right for them.
Showcase:Highlights
AUGUST 2020

A selection of the best .brand usage around the world

            bank.sbi                      service.bentley                    kinderraad.shell

India’s state bank drops the       Classy domain to get your classy   Shell’s Dutch Kinder Council gets
legacy domain and goes all in on   Bentley serviced. Perfect!         a new website and .brand domain.
the .brand.

          create.hsbc                      openlab.cern                      honeycode.aws

International leading bank         CERN shares it’s research          Amazon launches their new app
publishing it’s own brand          community hub with the world.      creation tools on this awesome
hub to the world.                                                     looking site.

       applecard.apple                     frankfurt.mini                        learn.sap

Apple launches it’s credit card    Brilliant website that showcases   Global technology leader creates
with a cool .apple redirect.       Mini’s Frankfurt dealership.       new domain for all of their
                                                                      educational tools.

.brands Industry Report
17

           idtheft.aig                     techtalent.ipiranga                       my.sandvik

Insurance giant creates a new         Brazilian technology firm uses       Swedish industrial giant creates
site to help users understand         .brand to find the next              entire new customer portal on
how to protect their identity.        generation of talent.                their .brand TLD.

          baseball.fox                            labs.sas                  chromeenterprise.google

Fox Sports now creating memorable     A new innovation portal              The popular browser launches
domains to help customers find the    developed by the Swedish Airline.    it’s business offering on .google.
content they want.

   sustainability.clubmed                      rise.barclays                  diventafornitore.gucci

The holiday organization’s            The UK bank’s online innovation      The Italian luxury good brand goes
commitment to a sustainable future.   portal for customers and partners.   big launching their new range.
September 2020

 Using your
.brand in crisis
 A COVID-19 analysis

.brands Industry Report
19

                                 We’ve often talked about how .brand
                                 top-level domains create safe namespaces
                                 and an opportunity for their owners to establish a
                                 trusted home on the web.

                                 And whilst this results in a range of benefits
                                 such as eliminating squatting or concerns about
Tony Kirsch                      expensive domain acquisitions in the aftermarket,
Head of Professional Services,   the COVID-19 pandemic has also highlighted the
GoDaddy Registry                 benefits of speedy domain registration to support
                                 crisis communications.

                                 Crisis communications can occur for a variety
                                 of reasons across large organizations, including
                                 responding to topical important news, customer
                                 feedback or product/service related issues.

                                 The COVID-19 crisis is one of the most devastating
                                 situations that has faced the global economy in
                                 modern times, and many large organizations have
                                 found the need to produce digital content to support
                                 their business needs and provide information to their
                                 customers and clients.

                                 The use of a .brand to achieve this can be highly
                                 advantageous for a number of reasons – let’s take a
                                 look at just a few.
September 2020

        1. Domain              With relatively low domain
        squatters buy          pricing available on most
        all the names          popular extensions these
        immediately            days and plenty of options
                               to choose from, buying
        multiple variants of domains that relate to a
                                                               2. Many names             As reported recently in
        topic is a low cost investment. As you’d expect,
        the vast majority of these are in .com but there
                                                               are often used            a Trend Micro article1,

        are also plenty of domains that have been
                                                               for scams                 the use of COVID-19 or
                                                               which harm                similar domain names
        registered in ccTLDs and other gTLD extensions
                                                               consumer trust            have been used many
        – both traditional and new TLDs.
                                                                                         times already by malicious
                                                              actors. Whilst it can be hard to picture why this
        How many you might ask?
                                                              would occur at such a scale, imagine for a moment
        According to some industry sources, there are
                                                              the number of people seeking to profit from this
        almost 100,000 names that have been registered
                                                              virus in an illegitimate way – including those with
        in 2020 that relate to the COVID-19 pandemic.
                                                              fake information, selling untested vaccinations and
        As you’d imagine, these often have the keywords
                                                              seeking donations for non-existent organizations
        ‘corona’, ‘virus’ and ‘covid’ within them. To
                                                              to name just a few.
        be clear, many of these names will be used for
        legitimate purposes so we’re not suggesting that
                                                              Consumers are becoming increasingly wary of
        this is only the realm of bad actors on the web.
                                                              these types of domains and it’s reasonable to
        However, if you’re even a few minutes slow on
                                                              expect that trust levels from many within the
        grabbing that campaign domain that you want,
                                                              online community with these types of websites
        you can rest assured that the domain name you
                                                              is not high. Nonetheless, education on online
        want will be taken and you’re either searching
                                                              behavior is not consistent across the world and
        for a domain that’s close to what you wanted or
                                                              plenty of opportunity for illegal and immoral
        entering the aftermarket to buy at a higher price
                                                              activity that harms the consumer exists, especially
        if it’s even available.
                                                              in times of panic and increased research.

                    coronavirus.google

          Google are no stranger to using their .brand TLD    3. These scams         Further information from
           for important social purposes and coronavirus.     often cause            the Trend Micro article1
            google is no exception. This .brand redirects     deeper issues          claims that COVID-19
         through to the Google COVID-19 information hub                              domains are regularly
           – almost Wikipedia like in terms of its unbiased   being used to inject malware into local machines
         and succinct information presentation on causes,     and causing permanent security breaches. We’re
                   symptoms and prevention tips.              talking here about attacking internal networks,
                                                              rendering local machines inaccessible and
                                                              potentially hacking sensitive data from businesses
                                                              and individuals.

                                                              Sure…this can happen at any time and isn’t
                                                              specifically related to COVID-19. However, history
                                                              is a good indicator of future activity when it comes
                                                              to understanding how bad actors get the attention
                                                              of the vulnerable using topical and seemingly
                                                              legitimate domain names.

.brands Industry Report
21
                      coronavirus.fox
                                                                                     4. Crisis creates      Many of our large clients
    The domain coronavirusnow.fox and coronavirus.fox
                                                                                     new levels of          have reported a need to
     have both been created to forward through to Fox                                                       register substantial volumes
                                                                                     exposure for
    News’ statistical and news portal which is housed at                                                    of domains to protect
                                                                                     brand owners
     coronavirusnow.com. This site is being promoted                                                        their brand in relation to
      heavily through the media cycles and would be                                  COVID-19, causing additional expense and headache.
      experiencing substantial volumes of traffic as a                               Organizations that are involved in finance, technology
        result of the large amount of public interest.                               and pharmaceutical are particularly impacted as they
                                                                                     need to suddenly ensure that squatters do not register
                                                                                     names that contain both their brand and anything
                                                                                     related to COVID-19.

                                                                                     Even organizations such as Facebook which are under
                                                                                     increasing regulatory pressure to ensure legitimate
                                                                                     content publishing were forced to register over
                                                                                     500 COVID-19 related names such as facebook-
                                                                                     coronavirus-info.com according to Domain Name
                                                                                     Wire. Sound ridiculous? Perhaps so. But as any brand
                                                                                     manager will tell you having experienced this for
                                                                                     years, preventing rather than legally challenging is
                                                                                     always the preferable option.

                   coronavirus.abbott                                                                   coronavirus.dhl

    Few organizations have such a crucial role to play                                      We all know that increased time at home and
    in beating the Corona Virus due to their extensive                                     social distancing equates to a higher than usual
      range of testing facilities. Abbott have used this                                    reliance on logistics and delivery and German
     domain as a redirect through to their abbott.com                                      owned, global distribution organization DHL is
      site but the content itself is brilliant at outlining                                 no exception. With millions of customers and
    information about the disease and what Abbott is                                        employees all over the world, this information
          doing to assist with testing and research.                                            portal outlines DHL’s commitment to its
                                                                                                  stakeholders throughout this crisis.

1
  Trend Micro article ‘Developing Story: COVID-19 Used in Malicious Campaigns’ published
March 06, 2020 (https://www.trendmicro.com/vinfo/au/security/news/cybercrime-and-
digital-threats/coronavirus-used-in-spam-malware-file-names-and-malicious-domains)”
September 2020

    SPOTLIGHT SERIES

registry.godaddy
A .brand new home for
GoDaddy’s Registry business

.brands Industry Report
23
The .brands Spotlight           As we have seen with many other         time, in particular for businesses
Series takes a deep-dive        .brand activations in the past, one     with a heavy online brand
into interesting facets of      highly effective strategy for using a   recognition that is reliant on their
the .brands space, looking      .brand can be to enable new parts       .com or similar identity. GoDaddy’s
                                of a business, product or specific      acquisition of Neustar’s registry
at Stats Hub data to find
                                messaging to be created without         business, and the launch of the
insights about how .brands
                                interfering with the predominant        new GoDaddy Registry brand
are being used across
                                website and digital brand identity.     provided a perfect opportunity
different industries, regions
                                Organizations such as Google            for .godaddy to be utilized and
and organizations. This         have followed this methodology          it’s highly likely that more such
Spotlight piece focuses in      with key product/communication          opportunities will come along once
on GoDaddy’s first use of       launches existing on .google (i.e.      the simplicity of using the .brand
its .brand TLD following        registry.google), without impact        becomes apparent to internal
the acquisition of Neustar’s    to the historical google.com brand      and external stakeholders and
Registry Services business.     which remains unchanged for the         the .brand industry continues to
                                core business.                          become more mainstream.

                                The launch of registry.godaddy          An initial analysis reveals a similar,
                                represents the utilization of a very    yet distinct branding strategy for
                                similar strategy for GoDaddy            GoDaddy Registry compared
                                Inc. In this case, the popular          to the core GoDaddy brand and
                                godaddy.com website and brand           the registry.godaddy domain is a
                                identity will remain unchanged for      standalone URL that doesn’t redirect
                                GoDaddy’s millions of domain,           back to the godaddy.com website.
                                email and website customers             The site is simple and clean, initially
                                around the world. At the same           introducing the new GoDaddy
                                time, the registry.godaddy website      Registry business and providing
                                has been created specifically for       access to the key business streams
                                our top-level domain registry           including compliance, registry
                                business that supports over             services, advisory services and a
                                 200 of the world’s most                range of information specific to the
                                recognizable TLDs including             .brand industry.
                                .co, .biz, .nyc and over
                                130 .brands.                            Is this the start of further .godaddy
                                                                        usage in the future? Only time
                                It is indeed notable that this is       will tell​. For now, this is a great ​
                                the first domain registered under       example of a .brand ​TLD helping
                                .godaddy despite the TLD being          an organization to ​operate two ​
                                delegated to the root zone of           distinctly separate businesses with
                                the internet in 2016. Like many         separate online brand identities.
                                organizations, finding the right
                                time to launch a .brand can take
September 2020

Definitions
We, us and our means any or all of the GoDaddy group of
companies, their related entities and their respective officers,
employees, contractors or sub-contractors.

Disclaimer
This document is subject to copyright and as such, this
document (or any part of it) may not be reproduced,
distributed or published without our prior written consent.

This document has been prepared and presented in good
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believed to be reliable. We assume no responsibility for
the accuracy, reliability or completeness of the information
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is for editorial, descriptive and non-commercial purposes
only and we claim no affiliation with or endorsement by the
organizations listed.

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goods or paying the cost of replacing, repairing or acquiring
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Any of our names, trademarks, service marks, logos, and
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the property of their respective owners, and are used only
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between us and the owners of those other trademarks.

.brands Industry Report
25
GoDaddy Registry is one of the world’s largest and
        leading domain name registry providers. We operate
        top-level domains (TLDs) on behalf of sovereign
        nations, city governments, global brands and domain
        registries. With more than two decades of industry
        leadership to draw on, we serve as the Registry
        Operator for industry-leading TLDs, like .co, .us, .biz,
        and .nyc – and manage the backend technology for
        hundreds more.

        Find out more
                www.registry.godaddy

Copyright © 2020 Registry Services, LLC. All Rights Reserved. All rights reserved. All logos, trademarks, servicemarks, registered trademarks, and/or
registered servicemarks are owned by GoDaddy. All other logos, trademarks, servicemarks, registered trademarks, and registered servicemarks are the
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WP-SS-71502-September 2, 2020 9:29 AM
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