ATL COMMITTEE MEETINGS WILL BEGIN MOMENTARILY ATL COMMITTEE DAY - 8:30 AM March 3, 2022
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AT L C O M M I T T E E M E E T I N G S W I L L B E G I N M O M E N TA R I LY AT L C O M M I T T E E D AY 8:30 AM March 3, 2022
X P R E S S O P E R AT I O N S C O M M I T T E E Howard Mosby, Chair March 3, 2022
Xpress Operations Committee
T h u r s d a y, M a r c h 3 , 2 0 2 2
Proposed Agenda
I. Call to Order – Howard Mosby, Chair
II. Approval of Minutes for January 6, 2022
III. Approval of Agenda for March 3, 2022
IV. Xpress Operations Performance Overview – Jamie Fischer
V. Regional Signage Update – Auguin Corentin, MARTA
VI. Adjournment
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A R e g i o n a l Tr a n s i t O p e r a t o r w i t h i n t h e XPRESS PERFORMANCE REVIEW Jamie M. Fischer, PhD | March 3, 2022 Office of Transportation Performance & Innovation
XPRESS SYSTEM PERFORMANCE ► Ridership Productivity ►Xpress Fare Revenue ►System Reliability ►Customer Feedback VA N P O O L P E R F O R M A N C E ► Routes & Ridership
XPRESS RIDERSHIP
AVERAGE DAILY BOARDINGS (ADB)
Last Year Current Year 1545
1,500 1412* January 2022
1520 1487 ridership was
1275 1297 87% higher than
1,000 1116 January 2021.
1098
1009
882
775 721 747 756 725 Ridership
639 674 685 661 690
500 dropped during
537
480 winter holidays
and the recent
0 Omicron wave
Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb but is recovering.
3
X P R E S S FA R E R E V E N U E
Breeze Cash Mobile Ticketing
Mobile Ticketing now
accounts for 14.8%
of Xpress fares.
$21,753
$100,000 $10,956 $13,393 $14,522
$9,740 $12,698
$10,801 $9,581 $10,015 $11,784
$6,653 $10,469 Total fares through
$7,121 $11,181
January already
exceed the FY22
$50,000 budget assumption
$71,419 $85,800 $86,437 $87,065 $83,137
$69,369
$77,729 by 41%.
$0
Jul Aug Sep Oct Nov Dec JanXPRESS SYSTEM RELIABILITY
On-time performance is best…
ON TIME TRIP DEPARTURES
• In the morning, when traffic is
more consistent Nov Dec Jan
• At the first point pick-up stop
(contractors held to 85%)
AM 95% 95% 95%
• For routes that can use the
Georgia Express Lanes
PM 86% 87% 85%
The most common reason
customers give for riding Xpress
is “to avoid traffic.”X P R E S S C U S TO M E R F E E D B A C K Other
5% Safety
Bus Early Issues
11%
P&R Safety
Bus Condition
4 complaints Operator Driving
per 1,000 boardings Refused Entry
Reliability / Schedule
My Xpress App Adherence
85%
Communication - Signage
COVID Concern
(Snapshot of January 2022)
Accident
Bus Flyby
Missed Trip / Bus No Show
Bus Late
0% 10% 20% 30% 40%VA N P O O L S Y S T E M P E R F O R M A N C E
►130 Active Vanpool Groups in December
► ~ 1,050 Average Daily Boardings
Vans Daily Boardings
1500
100
1000
50
500
0 0
7COMBINED MOBILITY IMPACT
Xpress and Vanpool currently
provide:
►A commute solution for residents
of more than 25 counties.
Thank You!
►More than 2400 passenger trips Questions?
on a typical weekday.
►Connections to:
o Major activity centers
o ATL-region transit network
o Employment opportunities
across Georgia and beyondRegional Signage Update Auguin Corentin, MARTA March 3, 2022
Bus Stop
Replacement/Upgrade
Project Update
ATL Ops Committee Meeting
March 3, 2022Timeline
• Origin
▪ ARC recommended unified bus stop sign designs to help passengers navigate multiple
transit systems
▪ ARC would later lead a design effort in consultation with the region’s transit operators
▪ Working together, they have been able to assemble a mix of federal, state (GO! Transit
bonds), and Capital Program funds for the project
• 2020
▪ Addition of the Branding Panel to the original design to make the operator logos more visible
▪ Contract Modification
• 2021
▪ Stop surveys
▪ Prototyping
▪ Completion of Contract Modifications
15New Signs
▪ Not just a sign – it’s a system
▪ Configurable types and sizes to suit different
needs
▪ New features for passengers and operators
TYPE 101 TYPE 102 TYPE 103
16Passenger Features
Bus Disc
Identifies the bus stop (universal symbol)
Reflective materials for improved visibility at night
Route Panel and Operator Branding
Displays route numbers, destinations, and
operator(s)
Passenger Panel
• Displays bus stop number text and braille
• Customer service information
17Passenger Panel
Stop Number
▪ Raised lettering and braille to assist
passengers with visual impairments
▪ Leverages IVR for scheduled arrivals
Operators Information
▪ Logo and website
▪ Opportunities to leverage real-time arrivals
app with QR code
Regional IVR Number
1859 Regional Shared Stops
DOWNTOWN & MIDTOWN EMORY SIX FLAGS CUMBERLAND MALL
NEW PEACHTREE RD H.E HOLMES STATION
TYPE 101 (36)
TYPE 102 (6)
TYPE 103 (17)
19Next Steps
▪ Prototyping - March 2022
▪ Regional shared stops installation - May 2022
▪ Beginning of MARTA stops installation - June 2022
• *Timeline established with the vendor and
assuming no major revisions following the
prototyping period
20Thank You
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