ASSISTANT MANAGER JOB DESCRIPTION 2019/2020 - Harrods Careers
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ASSISTANT MANAGER JOB DESCRIPTION
2019/2020VISION
To be the most empowered and motivated people management team who have a genuine
passion for the customer and who understand that their primary mission is to drive sales and
service performance through their teams of Retail heroes
PURPOSE
You are responsible for operational and commercial performance, customer experiences
and welfare of your team through strong people leadership, communication, coaching and
support on the shop floorTRADING OUR STORE
MY ROLE
MY PEOPLE
HARRODS
MY SHOP
MY DIVISION
OPERATION
PEOPLE VALUESASSISTANT MANAGER
JOB DESCRIPTION
TOGETHER…
HARRODS
Together Harrods
We are Harrods, a trusted brand recognised throughout the world as one of the great luxury
emporiums and world leader in heartfelt customer experience. We are a family, inspired and
powered by our brand ambition to deliver the Art of the Possible, this is what drives us to go
beyond, for each other and for our customers. Bring your individuality, passion and what makes
you exceptional to Harrods and you’ll be part of a talented, caring team where you’ll never stop
learning or being inspired to be better.
Together Retail
We are Retail, a team who are extremely proud to be part of an incredible business and provide a truly
exceptional experience for every customer who engages with us. We are a purpose driven, values led team
who embrace our people promise of ‘Uniquely you, together Harrods’ .
As the Retail Management team we work hard, have fun, love to learn and know that our success very much
depends on our ability to lead, coach, develop and inspire our teams to be the most successful that they can
be.AM PURPOSE
JOB DESCRIPTION
ALL ABOUT …
All about the role
THE ROLE
Assistant Managers (AMs) play a pivotal and critical role for Harrods and our ambition for our AMs is bold
and clear, to be the most empowered and motivated people managers who display a genuine passion for
the customer and who understand that their primary mission is to drive sales and service performance
through their teams of Retail super heroes.
Day to day our AMs will be responsible for commercial and operational performance, customer experiences
and welfare of their teams through strong people leadership, open communication, coaching and hands on
support on the shop floor.
Assistant Managers report into a Sales Manager who will be there to support you to deliver our vision. The
role of Assistant Manager (AM) has a team of Sales Associates and responsibility for people management,
(engagement, coaching, recognition, recruitment and development etc), operations and planning and
supporting wider divisional teams and priorities.AM PURPOSE
KEY RESPONSIBILITIES
SUPPORTING MY PEOPLE MANAGING MY OPERATION HELPING MY DIVISON
✓ INSPIRE MY TEAM TO DELIVER OUR TARGET KPI'S, ✓ GUARANTEE THE SMOOTH RUNNING OF MY ✓ COVER DAY TO DAY
SHOP FLOOR OPERATION RESPONSIBILITIES FOR MY
✓ ACHIEVE EXCEPTIONAL SALES AND CUSTOMER SERVICE BY ASSISTANT MANAGER
FLEXING MY STYLE BETWEEN COACHING AND DIRECTIVE ✓ DELIVER TRADE READINESS AND MAINTAIN COLLEAGUES AND MY LINE
MANAGEMENT AS APPROPRIATE GREAT HOUSEKEEPING STANDARDS MANAGER AS PART OF EVERY
THROUGHOUT THE DAY DAY SHIFT PATTERNS.
✓ REVIEW MY TEAM'S PRODUCTIVITY AND COACH TO IMPROVE
PERFORMANCE ✓ DRIVE SALES AND SERVICE PERFORMANC
THROUGH A CONSTANT FOCUS ON OUR
✓ DEVELOP TALENT WITHIN MY TEAM, FROM RECRUITMENT CUSTOMERS ON THE SHOP FLOOR
AND ON-BOARDING THROUGH TO SKILL AND CAREER
DEVELOPMENT ✓ BE COMMERCIALLY AWARE AND ENSURE THE
RIGHT STOCK IS IN PLACE AND ALL SALES
✓ DRIVE THE LEVEL OF ENGAGEMENT WITHIN MY TEAM OPPORTUNITIES ARE BEING CONVERTED
✓ CASCADE AND SHARE RELEVANT COMMUNICATIONS WITH
MY TEAM; ENSURING THAT THE MESSAGES ARE
UNDERSTOOD AND ARE ENGAGING.
✓ SUPPORT MY SALES MANAGER IN MANAGING CHANGEAM PURPOSE
JOB DESCRIPTION
Our Values
Our values make the difference and set us apart. These are the behaviours and ways of working we
elevate above all else. These are important, in every role within Harrods. Assistant Managers have
a crucial role to play in ensuring Values are role modelled, embedded, celebrated, recognised and
used as a framework for coaching and development on the shop floor.
OUR…
VALUES
WE ARE HUMAN WE TAKE PRIDE WE BUILD TRUST WE STRIVE TO WE ARE ONE
EXCEED
We believe there is We believe every We believe in We believe there is We believe we are
no substitute for detail matters, being trusted much reward in so much better
thoughtfulness, everything means experts & guides, going further, when we work
civility and care something we act responsibly pushing for greater together, we
& do the right thing and exceeding celebrate all
expectations backgrounds,
cultures and
experiences.
Uniquely You
At Harrods we believe the personality & authenticity of our people sets us apart. We celebrate & invite
applications from all cultures, backgrounds & experiences. We are proud of our culture where people
from all walks of life can grow & thrive. What makes you Unique makes us exceptionalAM PURPOSE
JOB DESCRIPTION
2019 MEASURE
OF SUCCESS
*To review and change in 2020/21You can also read
