RAHB Strategic Plan Summary 2018 2020 - VISION GOALS
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~ Since 1921 ~
VISION
GOALS
MISSION
CORE
COMPETENCIES
VALUES
RAHB Strategic Plan Summary
2018 – 2020
The REALTORS® Association of Hamilton-Burlington (RAHB) is a real
estate trade association based in Hamilton, Ontario, Canada. We have two
important mandates: to promote the collective interests of our over 3,000
licensed members and champion property ownership by consumers.
Complacency is not part of our culture, since we strive to continuously
improve to meet the changing needs of our members and stakeholders.
RAHB’s Vision, Mission, Values, Goals and Core Competencies guide the organization’s
Board of Directors and staff in serving our members.
RAHB’s vision statement indicates what our association
strives to become, therefore guiding everything we do.
VISION Our vision is to:
Be the ultimate choice for REALTORS®.
RAHB’s mission statement defines what our organization
is, or in other words, our purpose.
MISSION Our mission is:
Empowering REALTORS® to Succeed.
1 RAHB Strategic Plan 2018-2020
Values are the fundamental beliefs and principles of
RAHB. These values dictate our behaviour and help us
determine the right path. They provide the filters that
VALUES guide our internal conduct as well as our relationships
with members and stakeholders.
RAHB’s core values are:
Collaboration
Professionalism
Accountable Governance
Quality of Life
Private Property Ownership
Economically Vibrant Communities
Fair and Efficient Real Estate Marketplace
RAHB Strategic Plan 2018-2020 2
CORE
VISION MISSION VALUES GOALS COMPETENCIES
Be the Fair Provide Increase FACILITATE
Empowering PROVIDE
ultimate and Efficient Enhanced Member Fair and Efficient
REALTORS® Professionalism Professional
choice for Real Estate Member Professionalism Real Estate
to Succeed Marketplace Development
REALTORS® Marketplace Value
Be Provide
Leverage LEAD
Economically Recognized Comprehensive
Accountable Relevant Local
Collaboration Vibrant as Local Real Local MLS® Related
Governance Evolving Real Estate Advocacy
Communities Estate Market
Trends Market Data
Leader
Private Quality
Property of
Ownership Life
STRATEGIC PLAN SUMMARY | 2018 – 2020
Strategic objectives are achieved by defining goals and
executing strategies to achieve those goals. RAHB’s
GOALS Board of Directors has agreed that the following
strategies are most important to help support the
success of our members.
RAHB’s goals and strategies will be periodically
revisited and updated to address the evolving needs
of our members.
Goals Strategies
Increase Member
Improve member education
Professionalism Ensure Bylaw and MLS® Rules and Policies are clear
and complete
Enhance compliance
Provide Comprehensive Seek to include all local listings by non-RAHB REALTORS®
Local MLS® Related in our MLS® system
Real Estate Market Data Include additional local information relevant to the sale
of properties in our MLS® System
Be Recognized as Assist members in being recognized as local real estate
Local Real Estate market authorities
Market Leaders Ensure RAHB is known as the voice for the overall
local real estate market
Publicize REALTOR® value
Provide Enhanced Continuously improve all services
Member Value Communicate effectively across all segments of
RAHB membership
Improve member engagement
Achieve quorum at election and annual general meetings
Grow members’ market area via mergers, acquisitions,
alliances, partnerships and data sharing
Strengthen relationships across the industry
Leverage Relevant Identify relevant evolving trends
Evolving Trends Determine how RAHB may best invest to assist members
5 RAHB Strategic Plan 2018-2020
Core competencies are RAHB’s key defining strengths and
provide the foundation from which the association delivers
CORE value to members.
COMPETENCIES Of the many services RAHB provides to our members, three
have been identified by members as most important:
FACILITATE a Fair and Efficient Real Estate Marketplace
PROVIDE Professional Development Opportunities
LEAD Local Advocacy
Service Delivery Model
RAHB has a robust service delivery model that we refer to as MDSEE. This
acronym stands for Member Development, Service, Engagement and Enablement,
and encompasses everything the association does across all departments
and services to fulfill our mission.
MDSEE
RAHB Strategic Plan 2018-2020 6
Board of Directors, 2018 Jack Loft, President Bob Van de Vrande, President-Elect Lou Piriano, Immediate Past President Ann Forbes Arndt Nikola Bucalo Kathy Della-Nebbia Ralph Frisina Paul Hammond Stephanie Pinet Diane Price Richard Weima RAHB Staff George O’Neill, Chief Executive Officer Carolyn Infurnari, Manager, Executive Office Pam Morton, MLS® Supervisor Amanda Gerritsen Trish Hlohinec Sherry Lloyd Eric Meek Cathy Sorbara Kim Sanders, Manager, Corporate Services Karin Condello Camryn Holmes Angela McArthur Nancy Duce, Manager, Member Services Maggie Inglis Wanda Kivell Kathy Rubio Sheila Sferrazza Jason Hersey, Manager, Technology Kelvin Chen Justin Hayes Rosanne Horansky Wendy Stewart, Manager, Communications and External Relations Valerie Webster 505 York Boulevard, Hamilton, ON L8R 3K4 T: 905.529.8101 F: 905.529.4349 www.rahb.ca June 2018
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