Work health and safety and clients: a new frontier for WHS? - An approach from an Organisation.
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Work health and safety and clients: a new frontier for WHS? An approach from an Organisation. Clare Amies, CEO of genU
Health Safety & Wellbeing OUR FOCUS • The health, safety and wellbeing of our staff and our clients is our greatest priority to ensure we are “All safe, all the time”. • Our focus on health, safety and wellbeing is holistic and integrated to ensure the physical, spiritual and emotional wellbeing of all is positively and proactively addressed all the time. • This is done by ensuring that not only is the program leader led, that all individuals are empowered to look after their own as well as others Health Safety and Wellbeing. This includes everyone that works with genU. • Focussing on the health, safety and wellbeing of our people strengthens our capacity to provide high quality and responsive services to our clients and enhances the client experience. • Leadership direction and accountability, building the capability of our people and our managers, designing safe ways of working, and providing systems and supports to identify, understand and manage our risks are all considered in the development of an integrated approach to drive work health, safety and wellbeing outcomes.
Approach to HSW
One of our Values is Prevention is our ultimate focus & we
Safe – We care for our people, our take a multi-faceted approach.
clients, our communities and the • Consulting employees on safety.
environment.
• Acknowledging the client’s needs.
• This applies to • How best to support the client.
- our workers • What tools we can give our workers.
- our clients • Training & orientation of workers.
- visitors • Reporting all incidents/ near misses.
- volunteers
- students
- contractors
- any person entering our work site/ place
• Culture of reporting and
management responding
genU has a diverse workforce and a
diverse client base.Working with the Client • Our people are asked to work with a range of stakeholders to ensure safety is part of the conversation this includes: - external and internal supports (orientation to client needs) - the client’s guardian or family member - having robust Behavioural Support Plans - Utilising internal mechanisms for capturing and managing client changes in behaviour.
An example:
How best to Support our Clients
• Long term studies of Active
• genU has an active Practice Advice Support have shown that a
team. major advantage of the support
technique is the reduction in
• Their brief is to provide guidance to behaviours of concern,
Management and the workforce including violence and
across the disability programs. aggression.
• They provide instruction, guidance • Workers are led and coached
and training with a clear focus on in this way of delivering support
“Active Support.” by their Team Leaders and
Practice coaches.Continuous Improvement
• Work Health and Safety Business Partners, HSR and Management to ensure compliance with
employer and employer obligations under the OHS Act.
• Senior Management have authority to make decisions on behalf of the organisation.
• Operational Managers who have experience in the industry.
• Quality and Safeguarding to ensure practice & values are maintained.
• Executive level sponsorship across the organisation.
• Frequency of training
- safety conversations
- input from workers from reflective practice reviews
- revisiting policies, procedures and guides to ensure that they are current and add value.HSW Performance Report Jan 2021
Org Wide Org Wide
Incident Data
0 Target Current Previous Team Team Team Team team Commentary
Month Month
Head Count 3435 3435 1000 1000 570 541 311
INCIDENT DATA
One notifiable incident from worker who tripped over breaking her wrist.
WorkSafe Notifiable Incidents 0
WorkSafe notified with no follow up action required.
Result Residential and Individual Supports incurred two LTI's resulting from slips
LTIFR 21/22 trips and falls one being to avoid a walking frame another the individual
Target tripped over her own feet.
Result Majority of recordable injuries incurred were due to musculoskeletal which
TRIFR 21/22 includes manual handling and slips trips and falls the project to address this
Target trend is underway. Full report and actions due next month.
Result Musculoskeletal injuries are highest in Residential supports followed by
Community programs. Project to address this has been finalised leading to
Musculoskeltal FR 21/22
increased visit to sites to carry out further training, client consultation and
Target
plan reviews to reduce this risk. Risk assessments ongoing.
Result Psychological injuries a major focus of the HSW strategy. One of the key
focus with of addressing and improving the psychological health of our
Psychological Injury FR 21/22
workforce is regular workshops on resilience, mindfulness and reporting
Target
early signs for better response.
Result Behaviour of concern frequency rate reflects all reports of behaviours of
concern or aggressive client interactions over the past 12 months. Key
Behaviour of Concern FR 21/22
focus HSW strategy is how to reduce amount and severity of these
Target
incidents working with the team, client / family and management.
% HSW incident investigations
100% 0% 100% 0% N/A N/A N/A N/A 2 investigations into LTI's incurred are currently being undertaken.
closed
It is vitally important that incidents get reported as soon as possible so
% HSW incidents reported same appropriate management can be undertaken. There is significant
90% 100%
day as incident improvement that can occur in this area and toolbox information to be
released highlighting importance of reporting.Claims, Other Safety & COVID Data
Org Wide Org Wide
0 Target Current Previous Team Team Team Team Team Commentary
Month Month
CLAIMS DATA
Claims Cost (12month rolling Result $ $ 8 $ $ $ $ $ - June saw an increase in claims which resulted in claims costs increasing in July.
This coupled with lockdowns has led to an increase in claims costs across the
Average)
21/22 Target $ $ $ $ $ $ $ - board. This financial year the target is to reduce claims costs by at least 25%.
Claims Open Result The numbers listed are from date claim was created until date claim was closed
Claims Closed Result in that time a majority of claims are performing suitable duties. The numbers
do not include claims that are still open. However XYZ are significantly higher
Average claim duration 12 month in relation to average time to close and will be part of the focus on closing out
Result
rolling claims. Additional resourcing is being looked at to assist with case load and
management of these claims.
Non Work Related matter open Result
Non Work Related matter closed Result Non work related matters numbers are higher in both number of claims open
Average claim duration 12 month as well as time taken in relation to closing them out.
Result
rolling
OTHER SAFETY DATA
Inspection Completion 100% TBA TBA TBA TBA TBA TBA TBA Inspections are ongoing – findings detailed.
Corrective Action completion 95% % % % % N/A % 100%
Although company hazard/near miss reporting ratio is high it is being increased
Near Miss/Hazard: Injury Ratio 1:1 due to a blitz on reporting culture work to ensure improvement in this area.
Having leadership teams visiting sites.
COVID DATA
July saw 1 positive test come back from XYZ. All additional staff and client close
Positive COVID incident Result
contacts have returned negative results .
COVID tests Result Covid testing has increased coinciding with outbreaks in multiple states.
COVID Vaccination % Result 80% % N/A % % % 0% % Program XYZ is currently at 88% staff vaccination rate..Inspections - Conversations
Safety Conversations/Workplace inspections
Chief Executive Executive Executive Executive Executive Executive Executive Executive
Officer XYZ XYZ XYZ XYZ XYZ XYZ XYZ
Month
Year to date performance
Findings
Time to close issues
Target 10 Safety conversations/workplace
10 10 10 10 10 10 10 10
inspections between July 2021 - June 2022Quality and Safeguard Reporting
Approach in summary • Reporting – have a culture of open disclosure. • Know what to report on & make it easy to report. • Have clear accountabilities on the obligations and responsibility of why reporting is important. • Culture of learning and growth. • Define what is reasonably practicable. • Work with employees and clients on guidance. • Training and orientation. • Reward safety behaviour and approach. • Implement a safety approach from the start. • Regularly meet, toolbox conversations, discuss safety. • Two way dialogue and response to safety – give people authority to act in the moment. • Work with regulators.
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