Walt Disney World Marathon Weekend
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Walt Disney World ®
Marathon Weekend
Welcome!
Thank you for joining us for the Walt Disney World® Marathon Weekend! We
Table of Contents appreciate that you have chosen GET Sports for your travel arrangements and
we look forward to seeing you soon in Orlando for this impressive event!
Updated: 12/8/14
This information packet will provide you with important travel and ticket
information. Please read it carefully as it will help you squeeze every last drop
Welcome & Account of magic out of your race weekend at the Walt Disney World® Resort.
Info (p.1)
Important: For Questions during business hours from 10:30 am to 8:00pm
Ticket, Expo & Reserva-
Eastern Standard Time, Monday through Friday, please call - 888.877.4445,
tion Terms Info (p.2)
Option 4. After Hours or for an EMERGENCY situation while in Orlando, please
Event Transportation &
call Julie Gonzalez at 407-404-0622.
Hotel Info (p.3)
How-to Log-in to Your GET Sports Traveler Account
Disney Magical Express
(p.4 & 5)
To view your complete account information visit our website and log into your account directly.
The Log In Steps Are:
Hotel Addresses 1. Go to our website, http://www.gettravel.com/wdwm/
(p.6) 2. Click on “Your Account” in the upper left menu bar.
3. Enter your Last Name and your 6 – digit Traveler ID #. (found on your invoice)
Travel Insurance, 4. View your account for accuracy including check in and check out dates, room type, all
General Info & Useful names in room are there and correct, ticket types purchased, flight information, etc.
Links (p.7)
If you have trouble viewing your account or want to discuss or request a change, please call one of our expert
customer service representatives: 888-877-4445, option 4 * Monday-Friday * 10:30AM-8:00PM EST.
ACCOUNT HOLDERS:
Disney’s Magical Express
It is the responsibility of the
individual booking the rooms to Guests who made reservations at a Walt Disney World® owned and operated resort are entitled to take
provide every person involved in advantage of Disney's Magical Express (DME) Service and receive complimentary round trip transporta-
the reservation(s) a copy of this tion from the Orlando International Airport (MCO). November 19, 2014 was the final deadline for ALL
travel guide and the full terms and travelers wanting to use the Disney’s Magical Express shuttle service to have your complete flight
conditions. information into GET Sports. If you missed the deadline, please call GET Sports at 888-877-4445 option
4, for your Room Reservation Number. Once you receive your Reservation Number, please call Disney’s
Magical Express directly at 1.866.599.0951 between the hours of 8am and 8pm seven days a week or
use the Disney’s Magical Express website. Luggage tags mailed to your home may not be an option
after November 19th.
Note: Your room reservation number is required for Disney’s Magical Express. Guests that are not
named in the room records are unable to use this complimentary service. Guests that do not call GET
Sports or Disney’s Magical Express prior to MCO airport arrival are unable to use this complimentary
service. Please plan ahead.
1Walt Disney World ®
Marathon Weekend
Pre-Purchased Theme Park Tickets and Health & Fitness Expo Information
GET Sports will not have a service location on site during the Walt Disney World® Marathon event. All guests that purchased the
specially priced tickets will be emailed their room reservation numbers and unique ticket numbers to the account email address on file on
the following schedule: Save Up To 40%! - Click Here for Pricing
December 20, 2014—All orders on record as of December 19, 2014
December 26, 2014—All orders placed between December 20—25, 2014
January 2, 2015—All orders placed between December 26, 2014 and January 1, 2015
Written and/or verbal permission is required. This new process is due to a change in the fact that we can no longer deliver tickets to the
hotel fronts desks for security reasons. Once you have these numbers they can be loaded into your created “My Disney Experience
account”. PLEASE NOTE: Tickets are non-transferable, non-replaceable, non-refundable and upgrades are not available once the tickets
or ticket numbers have left the possession of GET Sports. The final deadline to purchase specially priced Theme Park Tickets online in
order to start your Disney Experience is January 1, 2015 at 2015 at 5pm PST.
Useful Links: MyDisneyExperience.com or the My Disney Experience Mobile App.
The official race packet pickup for race registrants will be at the ESPN Wide World of Sports Complex. All runners are required to attend
Disney's Health & Fitness Expo for race number and packet pick-up. You will need to download your personalized race number pick-up
card/waiver form online and bring it with you to Packet Pick-Up at the Expo when it becomes available online before the event.
Health & Fitness Expo Address & Hours:
ESPN Wide World of Sports Complex, 800 South Victory Way, Kissimmee, FL 34747 ( See the Official Website for Transportation and Directions Info
Wednesday—10:00am—8:00pm, Thursday/Friday—9:00am—7:00pm, & Saturday —10:00am—4:00pm
Official Website: http://www.rundisney.com/
BOOKING TERMS, EARLY DEPARTURE & CANCELATION POLICY
No hotel refund if reservation is canceled or reduced after November 19, 2014, or for no shows or early departures.
Reservations are not considered confirmed until final payment has been received.
All hotels are booked on a space availability basis and is first come, first served.
Time of booking does not secure a location or special options.
All hotels will require a credit card hold for incidentals or a cash deposit
Rooms reserved under the same name are automatically requested to be blocked together, but are not guaranteed.
Room and tax only will be charged to your account for the number of nights requested, any parking charges or additional
requests that have a fee involved will be considered a incidental and are to be paid directly to the hotel.
Due to specially priced hotel rooms, hotels participating in GET Sports programs are unable to issue Hotel Awards
Points or Credits for stays booked through GET Sports.
Hotel room requests like refrigerators, adjoining rooms, connecting rooms, cribs, rollaway beds are options that can be
requested but are not guaranteed. Associated fees to be paid onsite as an incidental.
•Full terms and conditions involving accommodations, payment &
shipping deadlines, cancellations, refunds, promotions, changes, baggage and
EMERGENCY valuables, Theme park ticket information, etc. are available to print from
http://www.gettravel.com/wdwm/
Contact for after hours
or emergency situations:
407-404-0622
2Walt Disney World ®
Marathon Weekend
Event Transportation
The Walt Disney World® Marathon Weekend Event Transportation has been arranged for those staying at select Event
Host Resorts. Hotels booked through GET Sports are all Host Resorts. Buses will be indicated by event transportation signs
placed in the front windows and will run every 20 minutes from host Walt Disney World® Resorts to the Health & Fitness
Expo, and the included races and events.
For non race related events or non-race days, Complimentary transportation throughout Walt Disney World® Resort,
including transportation to and from Disney Theme Parks, Downtown Disney and Disney Water Parks, is available to Guests
of select Walt Disney World® Resort hotels. Take in the sights from an air-conditioned bus, soar high in the sky aboard the
world-famous monorail, or embark on a relaxing boat ride-and take advantage of door-to-door service that delivers you from
your Resort hotel to all Theme Park gates and throughout Walt Disney World® Resort.
For more information on transportation, CLICK HERE
Hotel Information
To accurately block your room and have the correct number of room keys issued for your room, all expected travelers are required to be
listed by name in addition to any special requests. This should have been completed on or before November 19, 2014.
When you arrive to your hotel please proceed to the hotel check-in counter and give your name and photo ID. Hotel rooms are assigned
by the last names of those people you registered with GET Sports. If you did not provide a full list of room-mates at least 5 days prior to
arrival, your room(s) may be listed under the person who originally booked your room(s). Name changes or adding names is highly recom-
mended in advance and not onsite. Every effort will be made to accommodate all requests for connecting rooms, adjoining rooms, team
rooms together and special requests as were requested, but due to the high quantity of these requests, timing of other guest Check In and
Check Out and the capacity of specific hotels, GET Sports or the Hotel cannot guarantee any specific room requests. It is highly
recommended to have an adult in every room due to the fact that special requests and close room blocks are not always possi-
ble to accommodate. As a guest of a Walt Disney World® Resort hotel, you and your roomates will each receive a waterproof
MagicBand at no additional charge that connects you to most of the choices you make with My Disney Experience. The MagicBand can be
used as your room key, ticket admission (with paid theme park admission), FastPass+ access and more.
If you have any room concerns or challenges upon check in, please call our on-site emergency number listed below.
Check In – Normal Check In time is after 3:00pm. Guests arriving before check-in time will be accommodated, as their assigned room
becomes available. Taking another available room will change your room block placement. Luggage storage is available at most hotels
should your room not be ready upon arrival.
Check Out – Normal Check Out time is before 1:00am. For guests wishing to Check Out early please be aware early check out is not
refundable. However, please let the hotel know you have left, and send a request immediately to GET Sports with the reasons for leaving
and we will make an effort on our part to contact hotel about the situation and request refund. Refunds for early check out are not
guaranteed.
EMERGENCY For a list of addresses for the Disney Resorts, see page 6 of this guide.
Contact for after hours
or situations:
407-404-0622
3Walt Disney World ®
Marathon Weekend
Disney’s Magical Express (DME) Information
Guests may take advantage of Disney's Magical Express Service and receive complimentary round trip transportation from the Orlando
International Airport (MCO). No need to worry about baggage claim as your luggage will be delivered directly to your resort room. (The Walt
Disney World Swan and Dolphin Hotel, the hotels on or near Hotel Plaza Boulevard and Shades of Green are not included.)
Here's how the Disney's Magical Express Service works :
IMPORTANT: Guests must be 16 or older to travel unaccompanied on Disney’s Magical Express.
1. Book a Magical Express reservation Guests must submit their rooming lists and flight information to GET Sports on or before
November 19, 2014 to be eligible for this service. To do so, please log into your account online and follow the directions listed under "Disney's
Magical Express". All riders must be listed on your reservations, including children under 3. . If this option is no longer available online, please
call GET Sports and/or SEE PAGE 2 OF THIS GUIDE FOR INFORMATION ON HOW TO BOOK YOUR RESERVATION(S) AFTER
November 19, 2014.
2. Guests receive their luggage tags Approximately one week prior to arrival, you will receive an Airport Transportation Booklet containing gen-
eral information and special luggage tags to attach to luggage prior to departure. If the booking is made within 10 days, there is no guarantee
the booklet will be mailed in time. If Guests do not receive their Airport Transportation Booklet, Guests will still be able to utilize the service.
Upon arrival at Orlando International Airport, proceed directly to the Disney Welcome Center (B Side, Level 1).
A. Once you arrive at Orlando International Airport, please proceed directly to the Disney Welcome Center (B side, Level 1). You do
not need to claim your luggage. Disney will obtain your information, collect your luggage and deliver it to your room at your Resort
hotel. At the Disney Welcome Center, you will be asked for your airline baggage claim checks and a brief description of your lug gage. You
will also be asked to confirm your return flight information if you are using Disney's Magical Express Service or transportation back to Orlando
International Airport at the end of your stay.
B. If you choose to collect your own luggage upon arrival, you can bring it with you on the motor coach. This luggage is
responsibility of the guest and will not be delivered to the guest room.
3. Carry-on bags Please pack any valuables, medications or anything needed immediately upon arrival into Orlando in a carry-on bag. If you
are carrying-on all of your luggage, you can bring it with you on the motor coach. Carry-on luggage is responsibility of the guest and will not be
delivered to the guest room.
4. Arrival at Orlando International Airport The Disney Welcome Center is in the Main Terminal Building of Orlando International Airport on the B
side on Level 1. The hours are 6:00 a.m. to 11:00 p.m., Disney is happy to extend those hours if you have booked Disney's Magical Express
Service and your flight is scheduled to arrive after 11:00 p.m. If you arrive on the A side of Orlando International Airport, proceed to the B side
before taking the elevator or escalator down to Level 1 of the Main Terminal Building There will be Disney representatives located on Level 2
(Baggage Claim) on both the A and B sides of Orlando International Airport if you need directions to the Disney Welcome Center Starting
March 30, 2009, Luggage delivery service will no longer be available for arrivals to Orlando International Airport after 10pm. You will need to
take your luggage to the Welcome Center for Disney’s Magical Express. You and the luggage will be transported on the bus.
5. Transportation to the Resort The approximate travel time from the Orlando International Airport to your resort is 45-75 minutes. The motor
coaches may make up to three (3) stops before arriving at your Resort hotel.
6. Luggage delivery to the resort It may take up to three (3) hours or more after you check in to your Resort hotel for your luggage to be deliv-
ered to your room. You do not need to be in your room to receive your luggage. Please pack any valu-
ables, medications or anything you need immediately upon your arrival in Orlando in a carry-on bag.
EMERGENCY 7. Returning home The day before you check out, you will receive a Transportation Notice advising
Contact for after hours you of your motor coach pick-up time and giving you other general information. Your motor coach pick-
or situations: up time will be approximately three (3) hours prior to your flight departure time from Orlando Interna-
tional Airport. You are responsible for bringing your luggage to the motor coach pick-up
407-404-0622 location.
A. If your airline flight changes, please contact Disney's Magical Express at 1-866-599-0951
with the new flight information.
B. Each guest must have a Magical Express reservation and cannot change their pick-up
location to another resort or your pick—up time to a later departure.
4Walt Disney World ®
Marathon Weekend
Disney’s Magical Express (DME) Information—Page 2
8. Resort Airline Check-In Service Upon departure, all resort guests may take advantage of Disney's complimentary Resort Airline Check-
In service for participating airlines. They can check their luggage and receive airline boarding passes at their Disney Resort hotel so there
is no need to check-in at the airport. At this time, the service is available for guests flying domestically on these airlines: American, AirTran,
Continental, JetBlue, Delta, Alaska, Southwest, US Airways, and United. Additional airlines may be added at a later date.
You must check in at the Resort Airline Check-In Desk located in the lobby of select Walt Disney World Resort® hotels up to 12 hours prior
to your flight departure time (but no less than three hours prior) during operating hours. A valid government issued photo ID and Key to the
World Card (your hotel room key) are required to participate. Resort Airline Check-In Service operates seven days a week, from 5:00 a.m.
to 1:00 p.m. If you cannot check-in during these operating hours, you will need to check in directly with your airline upon arrival at Orlando
International Airport.
9. Baggage Fees Guests who need to pay their luggage fees for AirTran, Alaska, American, Continental, Delta, JetBlue, Northwest, and
US Airways will need to call Baggage Airline Guest Services at 407-284-1231 between 7:00 am and 11:00 pm prior to checking in at the
Resort Airline Check-In desk. Otherwise, Guests must check in at the airport.
10. Luggage Weight For all airlines, each piece of luggage must be 50 pounds or less to use the Resort Airline Check-In service and it
must comply with the airlines size dimension baggage policy. Overweight and oversized luggage cannot be accepted at the Resort Airline
Check-In desks.
11. Multiple Bags Guests can use the service as long as they contact Baggage Airline Guest Services at (407) 284-1231 to pay the
airline’s excess luggage fees in advance of checking in at the Resort Airline Check-In desk. Guests with multiple bags also have the option
to check additional pieces through their airline’s ticket counters at Orlando International Airport. Excess luggage fees cannot be collected
at the Resort Airline Check-In desk. The excess luggage fees vary by airline. Guests should inquire directly with their respective airline for
applicable fees Guests must pay with a credit card for excess luggage fees. MasterCard, Visa, and American Express are accepted. The
Resort Airline Check-In desks are unable to collect excess luggage fees on behalf of an airline. Guests may contact Baggage Airline Guest
Services at (407) 284-1231, seven days a week between the hours of 7:00 a.m. and 11:00 p.m.
Important Disney’s Magical Express Facts!
You can only use Disney’s Magical Express if you are staying on Disney Property in a Disney owned and operated Resort.
The Walt Disney World® Swan and Dolphin Hotel, the hotels on or near Hotel Plaza Boulevard and Shades of Green are not
included.
• If you switch to a different room and do not see a reminder tie notice on your door 24 hours prior – Please call your front
desk.
• If you signed up for Disney’s Magical Express and do not use this service to reach your hotel upon arrival in Orlando,
please contact GET Sports so we can rebook your return.
• If you check out of your Disney Hotel Room prior to your scheduled departure you will be
unable to participate in Disney’s
EMERGENCY Magical Express Program for your return trip to the Orlando International Airport..
Contact for after hours
or situations: • IMPORTANT: Please pack any valuables, medications or anything
needed immediately upon arrival into Orlando in a carryon bag. If you
407-404-0622 will be attending a function the day of arrival, we recommend that you
pack any items needed for that function in your carry-on bag as well.
5Walt Disney World ®
Marathon Weekend
Hotel Addresses
Disney's All Star Movies Disney's Coronado Springs Disney's Saratoga Springs
1991 West Buena Vista Drive 1000 West Buena Vista Drive 1960 Broadway
Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830
Disney's All Star Music Fort Wilderness Cabins/Campsites Disney's Wilderness Lodge
1801 West Buena Vista Drive 4510 North Fort Wilderness Trail 901 Timberline Drive
Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830-1000
Disney's All Star Sports Disney's Old Key West Disney's Yacht Club
1701 West Buena Vista Drive 1510 North Cove Rd 1700 EPCOT Resort Blvd
Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830
Disney's Animal Kingdom Lodge Disney's Polynesian Disney's Grand Floridian
2901 Osceola Parkway 1600 Seven Seas Drive 4401 Floridian Way
Bay Lake, FL 32830 Lake Buena Vista, FL 32830-1000 Lake Buena Vista FL 32830
Disney's Beach Club Resort Disney's Pop Century Disney’s Art of Animation
1800 EPCOT Resort Boulevard 1050 Century Drive 1850 Century Drive
Lake Buena Vista, FL 32830 Lake Buena Vista, FL 32830 Lake Buena Vista, FL 32830
Disney's Boardwalk Inn Disney's Port Orleans - French Quarter
2101 North Epcot Resorts Blvd 2201 Orleans Drive
Lake Buena Vista, FL 32830-1000 Lake Buena Vista, FL 32830-1000
Please Note:
Disney's Caribbean Beach Disney's Port Orleans - Riverside Tickets cannot be
900 Cayman Way 1251 Riverside Drive
dropped off at any Hotel
Lake Buena Vista, FL 32830 Lake Buena Vista, FL 32830-1000
Front Desk for guest
Disney's Contemporary Resort pick up.
4600 North World Drive
Lake Buena Vista, FL 32830-1000
EMERGENCY
Contact for after hours
or emergency situations:
407-404-0622
6Walt Disney World ®
Marathon Weekend
MyMagic+ Information
Experience even more of the magic at the Walt Disney World® Resort with MyMagic+. Now, you can experience the Walt
Disney World® Theme Parks the way you want, both before and after your team competes at the ESPN Wide World of
Sports Complex. Choose the link below that relates to your accommodations type for more information!
Introducing MyMagic+ for Sports Teams staying at a Walt Disney World® Resort
Introducing MyMagic+ for Sports Teams—Local or Off Property Accommodations
Get Started Now Building Your Personal Disney Account
FAQ and Important Things-to-Know!
MagicBand process puts names on the wristband in advance and is everyone’s room key as well. Adding or
changing names at the front desk will take extra time, or may not be possible at all.
Any tickets purchased through GET Sports for the theme parks will not be automatically on your MagicBand and
they will not be at a park. Please do not go to the parks before having your tickets in your hands. Tickets needed
earlier or later than posted times must make advance alternate arrangements.
Tickets are non-transferable, non-replaceable, non-refundable and upgrades/downgrades are not available once
the tickets have left the possession of GET Sports.
The information on how to receive your pre-purchased tickets is outlined on page 2 of this guide.
The Disney busses that go to the sports complex are passenger shuttle busses and do not have cargo space.
If you wish to upgrade a pre-purchased ticket you will need to upgrade at least 5 days prior to arrival if it wasn't
shipped out or ticket numbers provided already. Your request is based on ticket availability at the time of request
and is first come, first served. It is recommended to pre-order your desired tickets ASAP.
Walt Disney World® Concierge or Guest Services cannot upgrade or change your GET Sports specially priced
ticket in any way. Once the ticket leaves our possession you will need to purchase new tickets if it is decided you
need another theme park day. Water park and Disney Quest only tickets are not offered by GET Sports. These can
be purchased through Disney direct.
If you ordered all theme park tickets as a large group and individual families are picking up tickets individually,
please elect a group leader to notify us in advance of the pick up group schedule with names of the approved per-
sons, please note this schedule should be within the normal service desk hours.
If you are driving in, we recommend you get directions off the official hotel website versus relying on search engine
maps or GPS’s. It is our experience their information is incorrect.
Extra Magic Hours Benefit—Each Day one of the WALT DISNEY WORLD® Theme Parks opens an hour early or
stays open up to an extra two hours after regular Park closing, so Guests of the Disney Resorts have the
opportunity to play more in the parks.
EMERGENCY USEFUL LINKS:
Run Disney Official Digital Event Guide (under Runner Info)
Contact for after hours
GET Sports—Walt Disney World® Marathon Info
or situations: Theme Park Hours
407-404-0622
7You can also read
