Turning over a new leaf - Restoration of the jewel in the Royal Botanic Gardens' crown - ISG
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June 2018
#TeamISG’s global magazine
Turning over
a new leaf
Restoration of the jewel in the
Royal Botanic Gardens’ crown
In this issue:
Berlin: Be Bold
It’s all change at the BCO Annual Conference,
this year held in Germany, as ISG takes over
the most important offices event of the year
On the road with UK Retail
Delivering over 1,500 projects in 2017,
UK Retail brings a new meaning to
the term ‘fast-paced’
The real (estate) deal
Find out what goes on behind the scenes
with ISG’s global property team
2018 Futures Group
Meet the 15 delegates who have been
chosen for this year’s programme
2 | Contents The Vine | 3
Editor’s letter Contributors Lenka Diaz
Head of Global Property
Helen Smith Lenka left the beautiful hills of the
Czech Republic some 15 years ago, to
Editor of The Vine
complete her studies and gain exposure
to other cultures and languages.
Dear colleagues After gaining a first-class degree
in real estate management from
Welcome to the Q2 2018 edition of The Vine, and it’s a Kingston University, and establishing
Contents
bumper issue, packed full of project and people news, a solid career in property and asset
insights, interviews and more from across #TeamISG. management in London, she left it all
to join ISG and Engineering Services
Our cover features the Grade I listed Temperate House, Europe (ESE) in the Nordics, following
at London’s Royal Botanic Gardens, Kew, which has been her now husband, Cesar. In this role,
sympathetically and painstakingly restored by our UK Lenka improved staff accommodation
Construction South team. It officially reopened to the public processes and set new standards in
in May, with naturalist, Sir David Attenborough, describing it Jane Falconer property portfolio management for all
as “a breathtakingly beautiful space”. ESE locations.
Group HR Director
In ‘Our road to 2021’, where we look at how we are working Lenka is a keen dancer, so keen that she
to meet our four corporate goals, we’ve updates on the and Cesar set up their own dance classes
Jane’s journey to ISG started after
employee engagement survey, which was completed by on one ESE project, to spice up the long
completing her master’s degree,
over 1,600 people from across ISG, and on the more recent winters for the locals and our secondees.
when, having spent four years
internal communications survey, which asked which
as a student, it seemed a natural
communications you love, and where you’d like to see change. Building on the international experience,
step that her first job would be in
The Vine is a key element of our internal communications, Lenka took the opportunity to establish
a brewery. She then spent 15 years
and the feedback has been both interesting and useful. ISG’s global property department in 2017,
working in a variety of HR roles for
Thank you to everyone who took the time to fill in the survey. and has since pulled together all ISG’s
Diageo, an organisation producing
and marketing beers, wines and residential and commercial property
We’ve also an article from Paul McBurney, who has been leaseholds under one centralised
spirits, before taking that brave
01 02
appointed as our new continental Europe distribution centre management.
first step into construction and
lead for Amazon, one of ISG’s most strategically important
Our road to 2021 Project news clients. And ‘The real (estate) deal’ features ISG’s global
property team.
engineering. However, it took
a further few years via a global
freight forwarding business,
A lover of the outdoors, whether horse
riding or mushroom picking, Lenka is
before she joined ISG as group now preparing for another adventure –
Employee engagement survey Project news from across the business, including: Our features cover our sponsorship of the BCO Annual becoming a mum in the country of tulips.
Read more about the survey results, HR director, just over a year ago.
Conference in Berlin, which this year had a focus on next
and the progress being made to increase Turning over a new leaf generation, diversity and inclusion, and ‘Dreaming smart –
employee engagement Our UK Construction South team has restored Jane has a breadth of international
with ISG Smart Series’ explains our ‘Discuss, think, share’
the jewel in the Royal Botanic Gardens’ crown – HR experience, and is passionate
thought-leadership seminars. You can also read about
ISG invests in its Amazon SAM team Temperate House, Kew, in London about helping people develop and
the 15 nominees chosen for the 2018 Futures Group,
Paul McBurney has been appointed as our new grow, so that they can make a
and learn about the fast-paced world of retail fit out,
continental Europe distribution lead for Amazon, Scotland wows in the hospitality sector real difference to the people and
in ‘On the road with UK Retail’.
one of our most strategically important clients We have secured two new wins that will see an communities around them.
additional 417 hotel rooms built in Edinburgh, as As I said, a bumper issue,
Think before you… travel demand continues to outstrip supply Outside work, spending time
and I hope you enjoy reading it.
Learn more about the next efficiency challenge Helen Smith
with family and friends is really
Back to life, back to Realty Communications Manager important to Jane – with her
ISG is talking. Are you listening? Our Engineering Services team continues
helen.smith@isgplc.com husband Russ, when he’s not
We asked you to fill in a survey to let us know to strengthen its relationship with long-standing
07875 396075 on the golf course, and being
which communications you love, and where you datacentre client, Digital Realty Trust organised by her two teenage
want to see change, and the results are now in daughters. Keeping fit also gets a
ISG’s winning streak continues look in a few times a week, as does
The real (estate) deal Awards and accolades, BCO brilliance, enjoying the odd glass or two in
Find out what goes on behind the scenes with CCS celebrations and more her local pub.
ISG’s global property team
Editorial team
Azryl Ali
Ally Best Louise Donkor
Louise Donkor
03 04
Jordana Galicia Aguilar Marketing Communications Executive
Katie Goodrum
People news Features Rafhanah Hamid
Nick Hann
After completing a BA Hons degree in French
and English, and an MA in marketing, at the
Richard Hubbard University of Chester, Louise came back home
People news from across the business, including: Berlin: Be Bold Tim Peter Kerscher to London in late 2015, when she joined ISG.
It’s all change at the BCO Annual Conference, Mio Lee
First impressions this year held in Germany, as we take over Liam McKay Louise uses a combination of her academic
The Vine caught up with four new starters about the most important offices event of the year Chelsey Nicholls skills and creative flair to inject life into
their first impressions of ISG Danielle Ruffell corporate communications and campaigns.
Dreaming smart – with ISG Smart Series Hazel Rycroft Looking after the UK Retail, UK Hospitality,
Education will unlock our industry’s We have been positioning ISG as a thought leader, Valeska Schenck Middle East and Realys business units gives
full potential hosting a number of key seminars and with Andrew Synnott her plenty of opportunity to create compelling
We have co-developed a new route into construction more planned. Discuss, think, share Prarthna Thakore content that gets people engaged.
– the Level 3 Professional Construction Practice Jack Wintersgill
(PCP) diploma On the road with UK Retail Julie Wright Louise is a theatre addict and prides herself
Delivering over 1,500 projects in 2017, UK Retail on going to see a play at least once a month.
Joining up the journey brings a new meaning to the term ‘fast-paced’. Design team She is also a bargain hunter, and known to her
After 21 years in Asia, Gary Allin is hanging up Find out more about the projects, and the people Sam Barnes friends as a ‘coupon queen’, always looking for
his ISG boots. Read about his inspiring journey who make it all possible Rob Guddemi great restaurant and theatre deals.
Richard Montgomery
A day in the life of… Rich Yates Meet the 2018 Futures Group Jonathan Simon
The Vine invited head of IT risk and governance, Meet the 15 delegates who have been chosen from
Rich Yates, to unveil the world of cyber-security over 30 nominees for this year’s programme
01
4 | Welcome
The
Leaders
An update on the employee
engagement survey
2. Strong and supportive teams foster
By Jane Falconer productivity and that teamworking
Group HR Director is an area of focus.
In October 2017, over 1,600 We are already seeing more
Our road to 2021
people from #TeamISG across collaboration across teams and
more occasions for people to come
the globe completed our
together to share knowledge and
employee engagement survey. information.
Welcome to the latest issue of The Vine – We asked you to be bold,
to tell us what we were doing 3. The balance between work and
right, and what we could be
our global magazine for everybody at ISG.
home life is vitally important and
doing better. needs to be aligned.
The results from the survey were This is an area of focus for most
positive, with 85% of our people saying business areas and a topic of
non-UK team member – and I’d like to take a they were proud to work for ISG. But discussion at many focus groups,
moment to congratulate our successful applicants. there were three main areas of focus as we try to understand in greater
Paul Cossell “I’m delighted to share that April saw us The final day of the programme, where the team where you said ISG could improve – detail what this means to everyone
achieve our highest ever monthly sales.” presents to the Board, is a highlight in my year. your manager, your team and your and what will make a difference. already made some fantastic progress. improve communications. Workspace
Chief Executive Officer well-being. We are fully committed to Commtech Asia has been awarded is also now accessible in France, giving
The results of our recent internal communications acting on the feedback that you shared, We’ve already made some significant a ‘Caring Company’ Award after employees access to information,
survey have given us a better idea of what works for and we are working closely with each progress to drive improvements and inspiring employees to focus on caring resources and communications about
you, and what doesn’t. We received some positive business unit to better understand the increase employee engagement: for the community and environment. the wider business.
Since the last edition of The Vine, we’ve seen some business travel by 50%. There are easy ways to do In Dubai, ISG donated automated
record numbers here at ISG. As we approach the feedback, which shows how far we’ve come in our survey insights, focusing on actions
this, making more efficient use of our time and Well-being water taps to the Al Noor Training My manager and personal growth
halfway point of the year, I’m delighted to share that commitment to improving internal communications that will drive positive change and
having a positive impact on work-life balance. Since the survey, we have been Centre for the disabled, and the UK Attracting and retaining employees
April saw us achieve our highest ever monthly sales. across the business. We also understand that helping us achieve our corporate goal
there is still work to be done to improve how we of offering an unbeatable employment working with business units to ensure continues to support its charity is a key focus for the business and
The impact on our forward order book is equally Another top priority for us involves attracting and we have a joined-up approach to well- partner, Macmillan Cancer Support, why ISG’s Talent strategy is so
impressive, with a record high of £1.4bn. I’d like to communicate internally, and your feedback will help experience, recruiting and developing
developing talented people to enable us to deliver being, while also sharing some of the and has recently participated in important. The PDR process provides
say a huge thank you for your hard work in helping us prioritise how we invest in this area during the the best talent in our sector.
on the ever-increasing number of projects we’re great work that has been done around the Cancer Construction Coalition opportunities for great conversations
us take our growth to the next level. winning. I ask for your continued support in this business planning process later this year.
Based on your feedback and the mental health awareness and lifestyle Campaign raising over £22,000, to take place about careers and
area, particularly in terms of reaching out to those choices. Our team in Singapore has bringing the current fundraising total personal growth. Talent will provide
While the financials are healthy and we’re on track Which brings me neatly back to The Vine. The identified areas of improvement, we
in your networks with big-project experience. launched healthy-eating campaigns, to over £90,000. We’ve also recently the framework for us to leverage the
with our targets for the year, we still have work to roll-out of the General Data Protection Regulation acknowledged that:
(GDPR) in the EU means a change in approach to ergonomic sessions have taken place announced a skills-based volunteer skills, capabilities and aspirations
do. One area where there is room for improvement Looking at the wealth of talent that we have here in Dubai, and in London, the Aldgate partnership with The Prince’s Trust, of our people.
is our margin, which is slightly below target. You distribution. Please do let us know how you’d prefer 1. The role of the line manager is
at ISG, taking steps to grow and develop our own House café will be including nutritional where our people can share their
can play your part in helping us improve here, to receive internal communications via the crucial to achieving high levels
people is a focus, and nowhere is this more evident information on home-made products expertise and volunteer their time with We’ve made some significant progress
while contributing to our continued sustainability feedback form on Workspace. of employee engagement and
than our Futures Group. The Futures Group gives and promoting healthier snacks and the UK’s vulnerable youth. this year, and we know there is still
and efficiency drive, by getting involved in our satisfaction, so we need to focus
real-life business issues and opportunities to cakes. The Dubai office also hosted a more work to do. To ensure we’re
‘Think’ campaign. The latest campaign focuses on As I write, our focus as a Board is on long-term on the skills and behaviours of our
some of our brightest emerging talent. We recently family day, and wellness workshops My team continuously checking in and finding
travel, and we are challenging our people to reduce strategy as we prepare for 2019 business planning. managers. The global PDR process
welcomed our latest intake, including our first were held in Chorley, Huntingdon, To keep our people informed and ways to improve as an organisation,
Thank you, as always, for your continued support. carried out earlier this year helps us
to better understand the individual Manchester and London. engaged, town hall sessions are taking we will be asking for your feedback
needs of our people, and we are place across the business, along with again in September, and giving you
developing plans to build on the Giving something back regular catch-ups and structured team the chance to help shape the future of
capabilities of managers at all levels. 71% of our people said they believe meetings. In some business units, ISG. Stay tuned to Workspace for more
ISG should be doing more to give employee forums and committees information soon.
back to the community, and we’ve have been established as a vehicle to
Mark Stockton Paul Weaver Richard Hubbard
Chief Financial Officer Chief Operating Officer Chief Marketing Officer
Across the eight factors of engagement, common themes emerged from each business unit and action plans are being developed to make improvements.
The graphic below illustrates the areas of focus to come out of the survey, and highlights where we will be taking steps to drive positive change.
Continuing to invest in people, technology, our We are driving revolutionary change in the We’re looking forward to developing new Areas to improve Business units*
offices and systems will deliver improvements construction industry. and improved approaches to communications,
to our net profitability in 2019 and beyond. for launch in 2019.
Group Marketing & Communications
We are continually finding innovative ways to drive
Last quarter I reported on record results for 2017, revolutionary change in the construction industry, When the marketing and communications team
UK Construction North – NE
UK Construction North – NW
UK Construction Scotland
and I am pleased to report that 2018 is shaping up to and most recently, Cavan Woods and the health and I first came up with The Vine, the business was
Finance Shared Services
UK Retail – Huntingdon
UK Construction South
be another successful year. Looking further ahead, and safety team showcased ground-breaking tech in a different place. Our internal comms were siloed,
UK Construction West
UK Retail – Whitstable
Engineering Services
we are about to kick off our 2019 business planning, at the Global Construction Summit for a leading and that made it difficult to find out what we were
UK Retail – Chorley
UK Retail – Bristol
where we will seek to leverage the significant cash technology customer. ISG will be trialling a novel all doing collectively to build the international
Commtech Asia
Group Finance
investments we are making to drive higher net way to communicate with people on site by giving ISG brand. I’m pleased to say that we’ve come a long
Middle East
profit margins. These investments are running at site operatives a unique QR code sticker for their way since then. Almost two years since the
Hong Kong
UK Fit Out
Singapore
Group HR
Proposals
Germany
Malaysia
Group IT
record levels this year and you can read about one helmets. When arriving on site, CCTV cameras will first issue, we’ve asked you about your views on
France
Realys
Tecton
example of how this cash is being used, to deliver recognise who they are and personalised safety The Vine and more generally about how you want
Spain
working environment improvements to a number messages will be displayed. The QR codes will also us to communicate with you. The results are
of our offices around the world (see pages 8-9). be used for near miss and hazard reporting, where fascinating (and positive!) and I am looking forward
This level of investment is made possible by our operatives can scan a QR code and automatically to working with the relevant teams to develop new Fair deal
recent positive trading performance and by savings download the near miss and hazard report card and improved approaches to communications for
generated from the cost-efficiency programme, straight to their phones, enabling them to report launch in 2019. Your feedback means that it is likely Giving something back
which has recently launched the ‘Think’ campaign any issues instantly. As we continue to successfully we will no longer be printing The Vine come 2019.
Leadership
(see page 6). In addition to profit, the management deliver on site, major repeat clients are looking to From this issue, we have also ceased sending
of risk is always a priority, and effective governance work with us again and bring us repeat business. The Vine to anyone’s home address, in compliance My company
is key to ensuring ISG is operating compliantly Our growth is currently still limited by recruiting with the new General Data Protection Regulation
around the world. The recent roll-out of our anti- the right kind of people, and as project sizes and (GDPR). As I write this, I’d like to thank everyone My manager
bribery e-learning training course (also page 6) is new geographies increase, the type of people we are who has played their part in the record monthly
a good indicator of the importance we assign to looking for has changed. I ask all of you to search sales we achieved in April – the first time we have My team
our legal responsibilities, and we have also recently your networks, speak to those with big-project tipped over the £300m mark in a single month. Personal growth
appointed a data protection officer (Rodney Julius) experience, and help attract the very best talent to Our ability to position the brand and win work has
to ensure we remain compliant and adopt ‘privacy join #TeamISG. never been better. Well-being
by design’ when managing data.
*Key areas of focus for Brazil are being managed locally.
6 | Our road to 2021 The Vine | 7
Strategic account management: ISG is talking. Are you listening?
ISG invests in its Amazon SAM team
By Richard Hubbard The results:
By Paul McBurney Our long-term goal with strategic example of that, with my new barriers, putting collaboration and Chief Marketing Officer
Continental Europe accounts is to develop strong, role as the continental Europe the needs of our client first. Your consumption of news and content
Distribution Centre Lead mutually beneficial, intertwined distribution centre lead. ISG has I will be working alongside Mark Eight editions of The Vine,
relationships. We know through sought out capabilities from Green, ISG’s UK distribution centre
UK Retail’s ongoing relationship within the business and promoted lead, and Chris McDermott, who
a new global intranet,
Paul McBurney has 377 400
with Amazon, and the strategic internally, offering new geographic has the global account overview, end-of-year comms 373
been appointed as our Outside work
account management SAM remits. In return, I will deliver for to help ensure we are winning the events and a monthly
new continental Europe 350
programme, that Amazon has a both ISG and Amazon. We are one right projects, delivering a great update from our CEO,
distribution centre lead for significant pipeline of distribution ISG after all, and SAM will help product for the client, and forging Paul Cossell – these are 338
Amazon, one of ISG’s most centres across Europe. Having us break down the geographic deeper relationships. just some of the ways
300
strategically important delivered such excellent work for we’re communicating
clients. Here he tells us about Amazon in the UK, we want to
with #TeamISG around 250
his expectations for his new support our client in its expansion,
making sure that our regional the globe, keeping you 215
role, working with the third
teams are prepared and ready for informed about the 200
most valuable company in
when these projects land. company, our projects
the world.
and our people. But we 150
The business is prepared to invest also know that each of 113
I joined ISG as operations director in this key client, in advance of
for UK Construction South in us consumes news and 121
100
any work being allocated in these content differently, and we At ISG
2016, and have a background in territories, so that we are ready 65
the operational delivery of large wanted to find out what
for when it does, with all of the 50
global projects. With my experience infrastructure in place. In doing so, works for you. 20
7 13
of enhancing supply chains and we’ll be able to deliver a consistent,
developing client relationships, collaborative service to Amazon, no In our commitment to drive 0
8
I have now been asked to take different from the level of service effective internal communications, 2
responsibility for supporting our and excellence it continues to we asked you to fill in a short Twice or Daily Weekly Every two weeks Quarterly Never
businesses in France, Germany and receive in the UK. survey to let us know which more per day to a month
Spain, initially, as we prepare for communications you love, and
the large-scale opportunities we Similarly, ISG is willing to invest
Amazon’s 335,000 sq ft fulfilment centre in Warrington where you want to see change. The
are nurturing with Amazon across – delivered by UK Retail in October 2017
in its own people. I’m a prime results are in, and we’re delighted
continental Europe. to share that nearly 1,000 of our You prefer to engage with news
people responded, providing us
with suggestions and comments to
improve our internal comms.
1 2 3 4 5
Challenge #2 An important note on On my
phone
On my
desktop
In print Videos Podcasts
Think before you… travel ISG’s anti-bribery policy
making more efficient use of our Your favourite news channels You like to read news about
By Jess Lion time and having a positive impact By Nick Heard
Group Financial Controller on our work-life balance. Company Secretary
Sustainability travel diagram ISG is challenging our people
Earlier this year, we challenged to reduce business travel by
In line with our value to ‘always 1
our employees to think before you 50% in 2018. We’ve already invested care’, ISG is committed to Outside At ISG Company
print. And in an effort to achieve our in technologies such as Office 365 ensuring we are an ethical and work updates
corporate goal of achieving optimal and Skype to help us become more fair business. Earlier this year, As part of the ongoing improvements,
operational efficiency, we’re excited
Portrait version
collaborative and travel smart. we asked all employees across we will be carrying out regular reviews
to present our next challenge: think
before you travel.
Skype call / Phone / Email the UK to complete our anti- of our anti-bribery and gifts and
/ Video conference If we reduce our travel by even
25% in the UK, the Board will
bribery e-learning course, and hospitality policies. Andrew Etall,
our business assurance manager,
2 3
In the
Cycle UK alone, we spent over
or walk we’re pleased to announce that Project Project
donate £1,000 to our UK charity will also be tasked with carrying out
£3.7m on travel in 2017 – that’s 13% of partner, Macmillan Cancer Support. the course received a 100% wins stories
Public transport regular reviews with regard to policy on
our profit on business mileage, flights, completion rate. approval of gifts or hospitality.
hotels,
Park & ridetaxis and trains. We drove
Need some inspiration on how
6.87 million miles, which took you can travel smart? Follow The course was also recently rolled
Car share ISG has also launched a partnership
172,000 hours, emitted 2,033 tonnes the travel hierarchy below when out in Asia and the Middle East, and with Safecall, an externally facilitated
of
In agreenhouse
spent
car alone
over
gas emissions, and
7,000 nights in hotels.
planning meetings and look out on we are well on the way to achieving whistleblowing hotline. The hotline 4 5
Taxi Workspace for more information. 100% completion from our people in is now live, and posters to advertise Company People
these areas too. Translated versions of the service along with local telephone innovations stories
We know travel is important in our
Aeroplane
Don’t be afraid to challenge the the course will be rolled out in France, numbers are in the process of being
line of work, but there are both need for travel – talk to your Germany, Spain and Brazil shortly. displayed in all our offices and sites.
innovative and easy ways to reduce manager and get the balance back. If you have any concerns regarding
or eliminate unnecessary journeys, It is vital that all of our people bribery or corruption, or the giving or
Landscape version
adhere to the Group policies that receiving of gifts or hospitality, that are
Skype call / Phone / Email
we have put in place relating to not in accordance with Group policy, So, what’s next?
anti-bribery and the giving or We asked what you thought about
/ Video conference
receiving of gifts or hospitality. As the
or any other matter, please make use of You want to receive The Vine
this new Safecall hotline, which can be our internal comms, and as promised,
Cycle or walk
e-learning training highlights, there used anonymously if you prefer. we’re going to do something about it.
Public transport are, potentially, severe ramifications As part of business planning for 2019,
for both our company and individual A copy of ISG’s anti-bribery and gifts Digitally we’re exploring innovative and
the vine
Park & ride
employees, for non-compliance with and hospitality policies can be viewed valuable ways to communicate
Car share the UK’s Anti Bribery Act and other on Workspace, under the governance with you. A personalised Workspace
anti-bribery laws in countries in which and compliance section. If you have Printed copy view, podcasts, ISG TV and push
In a car alone
ISG operates. Please play your part by any questions regarding these policies, notifications, with a mobile-first
Taxi doing the right thing and adhering to please feel free to get in touch with me. approach, are just some of the options
our policies at all times. being considered to ensure we are
Aeroplane
more connected, collaborative and
united than ever before.
8 | Our road to 2021 The Vine | 9
The real (estate) deal Sophia Nesro
Commercial Property
Manager
How long have you been with
#TeamISG? One-and-a-half
By Lenka Diaz years.
Head of Global Property
What made you get into
The global property team property? I was looking for
careers that were practical
oversees the management and diverse when I was at
Aldgate House, London, UK
of both employee housing university. Small-scale property
for people working for ISG investment also helped my
abroad, as well as each of our family progress economically,
offices globally. From the first and I was inspired by that as I
stages of researching elite grew older.
accommodation and offices,
What’s the biggest change
through to applying up-to-
you’ve seen since joining
date knowledge and best the global property team?
practice, the team responds Better collaborative working
quickly and effectively to and understanding across
the needs of ISG, providing a departments, as property gains
co-ordinated approach to the the recognition it deserves as
management of our global an integral part of a successful
real estate portfolio. Here, business and working life.
14 rue Auber, Paris, France
Lenka Diaz, head of global
property, reveals what goes
on behind the scenes with
Paul Grommel
ISG’s global property team. Residential Property
Manager
Office space spanning more than
300,000 sq ft in 24 countries and
giving each of our 2,800 #TeamISG How long have you been with
people a place to thrive – ISG’s #TeamISG? Three-and-a-half
global property team has set out years.
on a mission to drive financial
sustainability, while providing a What made you get into
great working environment for all property? From a young age,
employees across the business. I always looked at houses
MediaCityUK, Manchester, UK differently from other kids. I
In 2017 alone, our team saved wanted to see the space inside
the business over £2m by lease and consider what you could do
restructuring, relocating offices with it. As I grew up, I started
and undertaking other cost-saving flipping houses as a contractor,
initiatives, and has put forward and later realised my skills fell in
ambitious goals for 2018. Over the selling property.
next six months, we will look to:
What’s the biggest change
continue to optimise our property you’ve seen since joining the
leases in line with ISG’s needs, while global property team? Savings
complying with relevant legislation on property spend thanks to
new processes, and people’s
deliver a complete cost visibility of awareness of our department’s
all ISG’s leaseholds ISG’s global property team role and how it makes their lives
(left to right) Sophia Nesro,
Lenka Diaz and Paul Grommel Rio de Janeiro, Brazil
more comfortable.
review project offices
generate further cost savings.
London, UK Manchester, UK modern office that has greater access Residential property or extremely satisfied with their providing information of suitable
Commercial property As ISG continues to grow, the Our former Manchester office was to existing and potential clients, as accommodation and the services locations, price ranges, and any
business needed to commit to more outdated in both its physical character well as a similar office style to Aldgate The residential team, led by Paul provided by the team. There were additional charges that could
All commercial property space at ISG’s London headquarters. and its surroundings. The team House in London, maintaining our Grommel, residential property manager, areas to improve, which will be come up.
The team had to react quickly, and proposed the move to MediaCityUK, unified and global approach to our addressed soon.
requirements are managed
internally by Sophia Nesro, we negotiated a competitive deal to sourced the property, and saw the office standards. ISG’s global is always looking to keep ISG people
who are working abroad happy in Working with teams across ISG
commercial property manager. This
gives the business a competitive
take space on the seventh floor of
Aldgate House, while simultaneously
move through to completion. Moving
to MediaCityUK enabled ISG’s Rio de Janeiro, Brazil
property team has their new space. Simultaneously,
Paul is always looking out for ISG’s best
Waste reduction
Part of the property team’s
Residential property, and the overall
global property team, wouldn’t be
edge on transactions, as well as restructuring the leases for the Manchester office to be in the city’s The local business was going through set out on a mission interests, ensuring our properties fall responsibility is to reduce our able to do the work we do without the
the assurance to truly act in the sixth floor, and our Gracechurch innovation hub and gave the office a significant change in management within budget, are reliable, and support carbon footprint. We are looking at rest of the business. With projects
business’ best interests. Each Street office. the opportunity to align with ISG’s and strategy, and this was a great to drive financial our sustainability strategy. all areas to try and reduce waste, all over the world, it’s always a team
year, Sophia delivers savings by
conducting transactions internally, Paris, France
brand. The office itself is modern and
includes a quirky pay-per-minute
opportunity to assist the managing
director, Nadia Calfat. An office in a
sustainability, Residential property at ISG has taken
and have made some key changes,
including renting furniture instead
effort, working alongside HR, global
mobility, local office managers and IT.
while also handling all landlord The Paris team moved from its old café on the ground floor, as well as a central location was secured for the while providing significant strides, launching an of buying, reusing items in other By sharing information and working
and tenant communications for office to a new space in a central Premier Inn directly above. team in Brazil, and the fantastic new employee survey, reducing waste, cost- projects, and donating leftover items closely to the teams we can make sure
business units across the globe, so location, at 14 rue Auber, next to the space gives the business room to a great working budgeting for future projects, and more. to people in need. all employees are looked after, while
strengthening relationships internally.
they can focus on their work, without
worrying about their space.
iconic Printemps department store.
The office space was designed with
Singapore
Taking us further across the globe,
grow and develop its order book
in 2018. environment for all Employee accommodation survey Market research
a similar feel to Aldgate House in
London, complemented with frostings
the team is working with the new
managing director of Southeast Asia,
employees across To ensure we’re always improving Whenever there is a new project
to be won, figures are needed
Inspired by the world of global
property? If so, get in touch with
Some of the commercial projects and maintaining high standards
led by the global property of Parisian landmarks. This office is Steve Ramsden, to find a new office in the business. of living, an employee survey was to provide an accurate and me, Sophia or Paul directly, and
team include: an example of maintaining an office Singapore, which will complement the shared at one of ISG’s largest competitive bid, and property costs watch out for the global property
standard across the globe. new business strategy for Southeast projects in Europe. Overall, the can play a key role in the overall Workspace page coming soon.
Asia. The team is searching for a feedback was positive, and over budget. We do full market research
80% of employees were satisfied for each new potential project,
02
The Vine | 11
A sporting From four to £33m student accommodation
one in Malaysia win bolsters books
success in France
UK Construction North
has added a £33m student
ISG in France has fitted out a installing new mechanical, electrical accommodation project in
new feature store for Adidas, and plumbing installations. Sheffield to its books.
in France’s busiest shopping
A fast-track programme ensured the The project, for European student
Project news
centre ‘4 Temps’, on the
store was open before the start of accommodation specialist provider,
outskirts of Paris. the FIFA World Cup in June, to meet Valeo, sees us transform an underused
the anticipated World Cup-related site close to the city’s two universities.
We fitted out the new store from demand for sportswear, including This is Valeo’s first project in the UK,
shell and core, including a concrete shoes, clothes and accessories. and once complete, the tiered building
feature tunnel at the entrance, resin will provide 586 high-specification
floors and bespoke joinery, as well as Paris, France student rooms and an impressive
Our Malaysia team will simultaneously fit out 11 floors of the Augustus Tower
range of communal facilities.
ISG in Malaysia has been wall, differing ceiling interfaces, Works commenced with our
appointed by global trading multiple veneer wall finishes, team demolishing an existing
and logistics firm, Sime a staircase and a complicated garage structure, and we are now
terrazzo floor. constructing the 14-storey, concrete
Darby Berhad, to fit out its The scheme includes the creation of
frame building. The façade will feature
Enhancing the office new 134,000 sq ft office at Fitting out 11 floors simultaneously traditional masonry with brick feature
car-parking spaces for seven retail
flow in Singapore the Augustus Tower, in the over an accelerated 14-week panels, and there is a stunning, level
units, which will occupy the ground
up-and-coming township of floor of the building, and is due to
programme, we are set to deliver nine, roof terrace area, with far-
complete in summer 2019.
Client: TP ICAP Ara Damansara. the project in July, bringing 1,400 reaching views of Sheffield.
Location: Singapore Sime Darby people from its four
Sector: Offices Sheffield, UK
We will create an agile working core businesses under one roof, The accommodation is configured
Service: Fit out environment, including open-plan forming its new global services around four-, five- and six-bed Image: The multi-tiered building in Sheffield
Business unit: Singapore and cellular offices, main concierge centre. clusters, as well as a number of reaches 14 storeys at its highest elevation, and
Value: Confidential areas, meeting suites and break- studio apartments – all with en-suite includes a stunning, level nine, roof terrace area
out areas. We will also deliver Ara Damansara, Malaysia facilities. Students will benefit from
Our Singapore business has high-specification installations, the latest technologies, including
been awarded a project by global including a feature column and super-fast WiFi in all rooms.
professional intermediaries’ company,
TP ICAP, to fit out its new office
space in Singapore Land Tower.
Spanning 33,000 sq ft across four
floors, we will deliver a fit out of the
lift lobby, reception, corridors, general
office areas and break-out spaces.
Spanish
Following the fit out, we will also
deliver 6,800 sq ft of reinstatement
works for TP ICAP’s existing offices
team lights
in Singapore Land Tower and
Great World City. The 16-week
scheme will be delivered within a
up Madrid
live office environment, and includes
multiple phased handovers and
office migrations.
Skyscraper A packaged Arcadis, Hong Kong
works shift service offering EDP, Madrid
in Hong Kong
up a gear ISG in Spain is delivering
a phased office fit out in
Madrid for Energías de The fit out of the Dubai teaching facility has helped launch the University of Birmingham’s first campus outside the UK
ISG and Commtech Asia have Portugal (EDP).
Work on the 42-floor been entrusted by global design
skyscraper, Manhattan Loft
Gardens, is picking up pace.
The project is entering its Manhattan Loft Gardens, London
consultancy, Arcadis, to jointly
deliver its new office relocation
account client, HSBC, in Hong Kong
EDP is a global energy company
which is a leader in value creation,
innovation and sustainability. The
University of Birmingham takes Dubai
in Kwun Tong. energy provider is the first Iberian
next phase, with the approval and across the world.
company to own significant ISG’s Middle East business has an open day that would entice the first with our team installing the very
of the bedroom mock-ups, and ISG will provide construction services,
generating and distribution student intake for autumn 2018. latest digital infrastructure to support
UK Hospitality has been praised The three-floor, 50,000 sq ft fit out helped launch the University
the granting of permission for and Commtech Asia testing and
assets on both sides of the Spain future growth.
by client, Manhattan Loft commissioning management services, and alterations and additions project of Birmingham’s first campus
the works on the 110 bedrooms and Portugal border. Encompassing 28,000 sq ft of space,
Corporation, for its proactive including LEED CXA requirements. commenced in April, and includes the outside the UK, with the
and front-of-house areas. fit out of collaborative workspace and we delivered a range of advanced The new campus will initially
attitude, high-quality work and Working together in this way provides
The project sees our Spanish
completion of the fit out of facilities, including a 180-seat lecture accommodate several hundred
general housekeeping. a significant client benefit through a associated mechanical, electrical and a state-of-the-art teaching
Combining world-class plumbing works, as well as structural team significantly modernise theatre, a fully equipped science students, with the University
architecture, hospitality and art, packaged service offering. facility in Dubai. teaching laboratory, and a state-of- planning a second expansion phase
alterations to construct a three-floor EDP’s new offices, creating
Manhattan Loft Gardens will The project is due for completion
feature staircase. open-plan workspace, meeting the-art computer laboratory. The to increase capacity.
offer guests everything on their in early 2019. The appointment builds on our We were appointed to deliver the first
rooms and break-out areas. scheme included the provision of
doorsteps. long-term partnership with Arcadis, phase of the new Dubai campus over a digitally-connected teaching spaces, Dubai, UAE
London, UK through successful projects and Hong Kong
Madrid, Spain 12-week programme, to accommodate tutorial rooms and seminar facilities,
repeat work delivered for strategic
12 | Project news The Vine | 13
As easy as RBC A fashionable fit out Paving the way for drug More work for WeWork
development and discovery
Client: Royal Bank of Canada Client: Boden Client: WeWork
Location: Zurich, Switzerland Location: London, UK Location: Munich, Germany
Sector: Offices Sector: Retail Sector: Offices
Service: Fit out Service: Fit out Service: Fit out
Business unit: Germany Business unit: UK Retail Business unit: Germany
Engineering Services has Working alongside architects
Value: Confidential Value: Confidential Saunders Boston on the live Value: €5.6m
helped pave the way for
revolutionary research project, our team stripped out
ISG has delivered a project for Fashion retailer, Boden, made its and extensively reconfigured the Our team in Germany has
the Royal Bank of Canada (RBC) debut in London’s Westfield White into drug development commenced work on a €5.6m office
1,500 sq ft space, forming three
in Zurich, Switzerland. Our team City Shopping Centre, thanks to ISG. and discovery, converting advanced laboratories. fit out for co-working office space
oversaw the fit out works of RBC’s Our UK Retail team completed existing office and laboratory provider, WeWork. Showcasing our
new offices, including modifications the store fit out in early May, with it space into new world-class Key features included fitting pan-European approach, the project
to walls, the construction of a server opening soon after. The 3,764 sq ft laboratory facilities, for the out a new electron microscope follows our successful fit outs for
room, and the installation of glazed store is located in the new section WeWork in Paris, France.
US biotechnology company, laboratory. Surrounded by a
partitions in the break-out areas and of Westfield, and includes joinery specialist 3D mesh magnetic
workspace. A bespoke reception supplied by our Whitstable-based
Astex Therapeutics.
field cancellation system, the
desk was installed, with further joinery joinery team. laboratory incorporates a viewing
used to create copy areas. The £2.3m refurbishment project,
in the heart of Cambridge’s growing platform and its own server,
intellectual hub, will support resilient power supply and
leading-edge analytical chemistry cooling system.
research, house a drug metabolism
and pharmacokinetic (DMPK) space, Cambridge, UK
and provide environments where
tissue cultures will be grown.
Astex Therapeutics, Cambridge
Agility secures ACE-ing it
conception, working closely with our
Seek and you shall find client and its suppliers, as well as the
RRA, São Paulo
Going for Gold
£16.6m legal architects and design team.
in Hong Kong
in Brazil
Client: SEEK Asia
appointment Location:
Kuala Lumpur, Malaysia
As well as carrying out a general
office fit out, feature areas included
Client: Century Land
Investment Limited
Sector: Offices the hall and reception areas, where
Location: The Quayside,
Service: Fit out Our Brazil business, ACE we installed continuous floor-to-
Kowloon East CBD, Hong Kong
Business unit: Malaysia Engenharia*, has completed ceiling Silestone panelling. The
Sector: Offices
Value: Confidential a 600 sq m fit out of the weight of the material provided an management and close liaison with
all stakeholders, our team in Brazil Service:
new offices in São Paulo installation challenge, but to solve
aced it, in just 42 days. Commissioning management
Our team in Malaysia has delivered it, we created an additional metal
of global management Business unit: Commtech Asia
a 61,000 sq ft fit out of SEEK Asia’s structure to fix the Silestone to
new headquarters at AIA Cap consultancy, Russell the ceiling. São Paulo, Brazil Value: HKD3.6m
Square Tower in Kuala Lumpur. Reynolds Associates (RRA).
*ISG is the majority owner of Commtech Asia has been
Spanning four floors, the offices were The strict programme to ensure
Undertaken on a design and build ACE Engenharia – a São Paulo and appointed to deliver testing,
designed to encourage collaboration our client moved in on time was Rio de Janeiro-based fit out and
basis, we were involved from project commissioning management
among staff, aligning to SEEK Asia’s challenging, but by careful project refurbishment business.
and environmental commissioning
purpose of helping people to live
services for a live office
more fulfilling and productive working
project in Hong Kong. With a
lives. Completed within a tight 12-
Hogan Lovells, London 900,000 sq ft floor area, the
week programme, the team faced
It’s a wrap at the BBC
stunning architecture will offer a
numerous logistical and operational Our UK Construction West Grade A landmark development
challenges, but responded with team is celebrating handing
Agility has secured a £16.6m along the harbourfront of
efficient procurement to accelerate the
office fit out for global over the new BBC Cymru Kowloon East CBD. With features
delivery of materials, and overcome all
law firm, Hogan Lovells, obstacles.
Wales headquarters to including a sky garden, rainwater
at its UK headquarters BBC director general, Lord recycling system and solar-powered
Hall. The project, at Plot 3, hot water system, The Quayside
in Holborn.
is set to achieve LEED Platinum
Central Square, Cardiff, was
certification, BEAM Plus Provisional
The law firm is co-headquartered completed on time. Platinum accreditation, and
in London, UK, and Washington,
WELL Precertification, Gold level.
DC, USA, and has around 2,500 The £65m scheme, for developer
lawyers working in more than
40 offices across the US, Europe Realys makes RBS mutually Rightacres, will provide the BBC
with a new home in a key location
beneficial for all
and Asia. – opposite Cardiff Central
Railway Station. The 150,000 sq ft
Agility will deliver a 12-floor fit building is set over five floors and
out with the client in occupation. a basement, and includes office,
Realys is going from strength With nearly 1,000 projects due on a swift, accurate final account
The floors will be handed over studio and production space for
to strength in its flourishing site in 2018, Realys is storming ahead settlement
in 13 sectional phases, with the over 1,200 BBC Wales staff.
relationship with RBS, and is soon of the PMO (Project Management a destination account where
project due for completion in
to be BS 11000-certified for its Office) and consultancy competition, everyone wants to work
February 2019. The state-of-the-art BBC Cymru
collaborative business relationship ensuring consistency in the delivery longevity of the relationship.
Wales headquarters is the most
A logistics strategy has been capabilities. model, with collaboration at the
In addition, as part of the advanced regional hub in the
developed to move furniture heart of its success.
collaborative process, RBS has broadcaster's portfolio, and the
and materials to temporary Realys is recognised as the key
committed to a sustainable first BBC facility in the UK to use
off-site storage, with employees driver behind the BS 11000 The collaborative working
margin for all. live IP technology. The striking
temporarily relocating to other accreditation, which sees all framework means RBS and the
building is the centrepiece for
parts of Hogan Lovells’ London 11 strategic project partners, strategic partners benefit from:
UK the wider redevelopment of the
estate, ensuring business including UK Retail, Realys and RBS,
Cardiff gateway, and the anchor
mutually benefitting from all facets
timely project handover on the
continuity during the fit out. for the whole Central Square
of project activity and, ultimately, agreed date
development.
the bottom line.
the project being delivered right
London, UK
first time The 150,000 sq ft BBC Cymru Wales headquarters will accommodate 1,200 BBC Wales staff Cardiff, UK
14 | Project news The Vine | 15
Acoustics are key
for Spotify
A land of opportunities Scotland wows in the hospitality sector A double win with
Deloitte
Client: Hongkong Land
Location: Singapore UK Construction Scotland
Client: Spotify Client: Deloitte
Sector: Offices continues to wow in the
Location: London, UK Location: London, UK
Sector: Offices Service: Fit out hospitality sector, with two Sector: Offices
Service: Fit out Business unit: Singapore new wins that will see an Service: Fit out
Business unit: UK Fit Out Value: Confidential additional 417 new hotel Business unit: UK Fit Out
Value: £15m rooms built in Edinburgh, Value: £5.8m
ISG in Singapore has completed
an office fit out for a respected
as demand continues to
UK Fit Out has been awarded a outstrip supply. Following a number of successful projects
£15m project for the world’s leading commercial property developer in Asia for Deloitte across the UK, Agility has
music, podcast and video streaming – Hongkong Land – at level 22, South been appointed to two projects in
Tower, One Raffles Quay. Our team The projects will see us transform
service provider, Spotify, at its UK two underused sites in the capital, London. The first is for Cat B fit out works
headquarters in London. Located in the delivered a fast-track fit out, creating at Deloitte’s Little New Street office,
open and collaborative work zones, including the complete overhaul of
Adelphi Building, which was previously a former BHS store at 64 Princes creating a new gym on the ground floor
refurbished by UK Construction South, 14 private office suites and a variety of and basement level, and reconfiguring
meeting and conference facilities, and Street. The team will deliver a 137-bed
the fit out will provide a dynamic and Premier Inn, two new restaurants level one to be used as a new IT training
creative workplace that embodies the installed critical mechanical, electrical facility. And the second, at 3 New Street
and plumbing works for a new server and a 40,000 sq ft retail store, with
Swedish entertainment company’s work scheduled for completion in Square, is for the fit out of the level five
core values. A key feature will be the room. Completed in April, the office film studio suites, as well as new meeting
will showcase the developer’s property spring 2020. The Princes Street building will be linked to the Rose Street site via a new bridge
live performance area in the atrium. room space and well-being facilities on
The project will have a major acoustics portfolio to investors and tenants, level one. The projects will take place
providing us with a great opportunity Spanning two linked buildings on
focus, and we have developed a plan Princes Street and Rose Street, the simultaneously.
to reach the same audience.
which harnesses acoustics to the live £20.5m, two-year scheme will see us A few streets away, work has begun on create an impressive screening
performance area, and prevents acoustic demolish the existing Rose Street the multimillion pound redevelopment room and events space, with a
break-out to the office floors and property and erect a hybrid concrete of Erskine House on Queen Street, destination bar fronting Queen
meeting rooms. and steel frame building, extended creating a 280-‘cabin’ hotel for Street. Facilities will include a fully
one storey higher. A further floor will Starwood Capital in partnership equipped luxury gym and spa, and
also be added to the Princes Street with YOTEL. YOTEL’s renowned Club Lounge
building, which will be physically concept, with flexible meeting and
linked to the Rose Street site via a new We will extensively reconfigure the co-working space. The hotel is
bridge. The site transformation will be former office building, including due to open in early 2019.
completed with replacement windows the refurbishment of a large,
on the Princes Street façade. double-height, glazed atrium to Edinburgh, UK
Creating Back to life, back to Realty Flying high with A delicious On a roll in Switzerland
an inspiring Pegasus wins delivery in ISG has completed an office office in Zurich, and overseen by
learning ethos fit out for computer storage our business unit in Germany,
Spain Natra, Madrid
company, Dell EMC, in Zurich,
Switzerland.
headed up by managing director,
Martin Wendsche.
Zurich, Switzerland
The 2,450 sq m project took over six
ISG’s team in Spain has From early on, the relationship months to complete, and included
delivered a sweet office fit out between ISG and Natra was erecting new partitioning directly
at Natra’s new headquarters excellent. Our strong reputation on top of the existing raised floor,
of delivering high-quality office fit installing a cooling system over the
in Madrid.
Belsize Park, Hampstead, London
outs made the client feel safe when chilled beam ceilings, and introducing
deciding who to develop its project, acoustic panels to the scheme,
One of the leading chocolate
Solihull Alternative Provision Academy and resulted in our team being made entirely from recycled plastic
production companies in Europe,
UK Construction South has awarded a 10/10 Net Promoter PET bottles.
Natra has six specialised production
Score in a post-completion
Our UK Construction West team in won two projects with luxury centres across Spain, Belgium, France
customer experience survey.
retirement housing provider, and Canada, as well as a commercial Our projects in Switzerland are
the Midlands has created an inspiring
presence in the United States and managed from our recently opened
learning environment at Solihull Pegasus Life, in London. Madrid, Spain Dell EMC, Zurich
Alternative Provision Academy. across Asia.
The first project, in Belsize Park,
Converting an existing office building Hampstead, sees the team construct
into an alternative provision school the envelope for an existing concrete
Constructing the steel frame on Digital Realty’s new datacentre in Dublin
The smell of
required a complete redesign of the frame structure with base build in
accommodation, creating group- place, and carry out a full Cat B fit out, Driving forward
learning spaces, one-to-one rooms, as well as external landscaping.
chill-out areas, a gym, ancillary Our Engineering Services of development on Digital Realty’s
Profile Park Campus. ‘suite’ success in Paris
facilities and an all-weather team continues to The fit out covers the 59 one- and
activity pitch. strengthen its relationship two-bed apartments, spa, restaurant Our team in France has delivered
Consisting of two 3MW data halls, and communal residents’ areas. the fit out of Uber’s new France
with long-standing client, UK Retail is enjoying the
Appointed through the Education the high-specification datacentre headquarters, in the Fhive building
Digital Realty Trust, includes both evaporative and smell of ‘suite’ success after its
and Skills Funding Agency (ESFA), the The second project, In Westminster, in the heart of Paris’ Marais district.
after delivering a £33m indirect adiabatic air-cooling completion of Selfridges’ new
team handed over 80% of the space is for the construction of a £34m new The two-floor, 2,600 sq m project
in April, enabling the new academy to
datacentre in Crawley, UK, systems, and advanced resilient build development, creating 39 one- executive suite in London. for the transportation network
open for the summer term. and reaching steelwork power solutions. and two-bed apartments spread across company included structural works,
completion on a new two buildings, as well as a lounge, gym, The office will host the luxury the creation of a staircase to link the
Our team then worked closely and datacentre in Dublin, Due for completion in November, sauna, steam room, treatment room department store’s various board floors, and a high-end office fit out,
collaboratively with the school, Ireland. the next project milestones and hair and beauty salon. members and its chairman. including break-out areas, conference
hosting a high number of site tours include the installation of The 14,000 sq ft suite includes rooms, informal meeting spaces and
for the students of the remaining With the existing datacentre, indirect air-cooling units in June, Belsize Park is due to complete late specialist products procured from a cafeteria. The 10-week programme
areas, before handing over the final DUB 14, reaching maximum capacity, a few weeks before the fitting of 2018, and Westminster late 2019. across the globe, and features was tight, but the team drove forward
20% of space at the end of May. the new two-storey datacentre in the critical generators. complex and stand-out designs. and delivered on time.
Dublin is the second of four phases London, UK
Selfridges’ executive suite, London
Solihull, UK Dublin, Ireland London, UK Paris, France
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