Trust's largest development of houses and bungalows completed
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Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Day in the life...
Barkla Fields
Trust’s largest development of
houses and bungalows completed Amethyst Living
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Welcome to REACH In this issue
The warmer months are finally here, and it’s great to shake off the
dark winter nights. I am sure we are all looking forward to the lovely
summer months ahead.
This is our first digital version of REACH and we hope We have also had some internal changes and Community
you enjoy it. We have made it as easy as possible appointed a new Tenancy Support Officer, to increase
to navigate around, and hope you find everything the help and support we provide. This will be of 4 Health and safety in your home
you need in here. great benefit with the introduction of Universal 10 Barkla Fields
Credit; you can read more on page 14.
This edition of REACH offers an overview of what’s 11 New Homes
been happening over the last few months – it’s Welfare reform still continues to be our biggest
12 Trust Supports Widness and
becoming more difficult to fit it all in! challenge, and with Universal Credit almost upon
Runcorn Cancer Support Centre
us, we are even more dedicated to providing the
The next few months will be an exciting time for us,
best support for our customers. You can find more
with the launch of our digital first project. We have
information on pages 8 and 9. If you think you may Halton People
already been working hard to prepare our in-house
be affected, please do not hesitate to contact 6 Breast Cancer Screening launched in
systems for the change, throughout the year you
our Welfare Benefit and Money Advice Team on Halton for women aged 47 – 73
will start to notice some changes to the way we
welfare@haltonhousing.org or 0151 510 5024
communicate with you, as we drive towards a more 7 Day in the life… of Amanda Harkins
digital approach, we are going to make it easier for There is a great deal of information in here, so
13 Amethyst Living
our customers to pay their rent, report a repair, find a do let us know what you think of it by emailing
home and also report any ASB. We are encouraging communications@haltonhousing.org. 15 Walkabouts in your area
you to contact us using online methods. If you would like to feature in our next
On page 7 you can read about how Amanda Harkins
edition of REACH or you have any Halton Housing Trust
interesting storiesplease contact Laura Hay at
moved to a bungalow with a step lift at the front 3 Bulletin Board
laurahay@haltonhousing.org or 0151 510 5107.
which has made life so much easier for her and
I hope you enjoy reading our latest news. 8 Supporting Credit Union
her partner, Stephen.
9 Customer Engagement team
Page 12 gives you an introduction to the new charity
we will be supporting for the forthcoming year, and 9 Environmental Services
summarises how The Alzheimer’s society benefited
14 Tenancy support role
over the last year.
Noel Sharpe
Executive Director Contact Us
of Customer Serivices 16 Get in touch
2 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Bulletin Board
Warning – Do you have some free time?
Bogus callers
Halton
Housin
g
Trust ID
Would you like to work with the Trust, do you have For more information about this role please
some free time? We are always looking for people contact Laura Hay, Communications Manager on
to join our editorial panel who help pull together laura.hay@haltonhousing.org or 0151 510 5107
REACH magazine.
The role will require you to attend two meetings
We have had reports of bogus utility staff, knocking per edition of REACH and help with the content
on doors of our customers saying that they are of the magazine.
working with us, which is not true.
We urge you to remain vigilant at all time. Please do
not allow unexpected callers claiming to be officials
Board It is with great sadness that we say goodbye to one
of our very valued Board Members who will be retiring
this year. Ann McFarlane who has been a Board
into your home without first checking that they are
genuine. If you have any doubts whatsoever do not Members Member for nine years is due to retire after our
September Board Meeting. We would like to
allow access and contact the Police immediately on take this opportunity to thank Ann for all her
101 to report the incident. support and hard work over the years.
3 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Community
Health and safety in your home
We all want to live in a safe and comfortable environment and we will undertake several checks on your home
throughout the year. Along with these services there are measures that YOU can take to help this process:-
Water Hygiene Safety Gas Safety & Electrical Safety -
In the UK we are lucky that we have safe, sanitised Carbon Monoxide Awareness Periodic Checks
water supplies, but there are still problems that On an annual basis we service all your gas appliances We will be introducing a new cyclical testing of
can occur with your water supply, such as harmful to ensure they are safe to use. It is imperative that electrical components within your property. This will
bacteria breeding, which can cause illness. you allow access for us to perform this service. be completed every five years, we will use the same
There are several simple measures that you If an appliance is not maintained correctly there strict access procedure as we do with gas servicing,
can undertake to stop this occurring: is the potential for gas explosions or the production with the escalation procedure mirroring that of the gas
• Have your boiler set at 55 deg C or higher of Carbon Monoxide which can lead to serious injury i.e. failure to comply and allow access will lead to
• Annually cleaning and disinfecting shower heads. or death. There are some simple steps that you can legal action. The periodic testing will include:
follow, to complement our servicing regime: • Testing the wiring circuits in your property
• Ensure water is run off and not left in pipes for
long periods i.e. when you return from a break • Never attempt DIY gas repairs • Highlighting any dangerous electrical work –
or holiday – flush toilets and run all taps, showers • If in doubt with any of the appliances - call us which will be rectified
for approx. Five minutes before using them. • If you are suffering from dizziness, headaches, • Recommending, if required a full re-wire
nausea, tiredness or flu like symptoms inform your to the property.
GP and we will check your appliances. • Ensuring all electric circuits are safe to use.
4 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Community
Asbestos Safety Fire Safety
Asbestos was a common building material which We provide all homes with smoke alarms, this
was widely used in the building industry up to 1999. appliance forms part of the defense against
potential fire hazards. There are several other
There is a possibility that your home will contain actions, as recommended by Cheshire Fire Service
asbestos but there is no need to panic, the best way that you can take to help prevent fires, it’s called the
to manage asbestos is to leave it, it only becomes a The 6 Sense campaign, which aims to get across six
potential danger if disturbed, this may occur during important steps people can take to prevent fires from
work to your property i.e. new kitchen, bathroom etc. happening and also what to do to stay safe if one
This work will be undertaken by us. Our teams are does break out, they are as follows:-
fully aware of any potential hazards and will take all • PLAN - plan your easiest escape route
the necessary precautions to eliminate any possible • TEST - fit a smoke alarm and test regularly
danger to you. If you are thinking of attempting
any DIY yourself always notify us first. The work • CHECK - check all appliances before going
may need to be authorised and there may be the to bed or leaving the house
potential of disturbing asbestos with any work • CARE - never leave cooking unattended
you are planning, so ask first. • CLOSE - close doors at all times - this can
prevent fire spreading
• CALL - get out and call 999 at the first sign of fire
5 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
People
Breast Cancer Screening
launched in Halton
for women aged 47 – 73
Breast cancer is an extremely common cancer. Breast screening is a method of detecting breast
Here in the UK one person is diagnosed with breast cancer at a very early stage by x-raying each breast
cancer every 11 minutes, that’s 46,000 people each – this is known as a mammogram.
year. Eight out of ten of those diagnosed are women
aged over 50, although, younger women, can also Eileen O’Meara, Director of Public Health
get breast cancer. at Halton Borough Council explained that:
Cancer screening is an important way to detect “Regular self-checks are also very important
cancer early. Around a third of breast cancers in detecting any changes. There are three
are now diagnosed through screening.
early signs of breast cancer.
All women aged between 50 and 70 years are
offered free screening by the NHS breast screening Finding a lump
programme every three years. Around one-and-a-half
million women are screened in the UK each year.
A change in size
Women over 73 can request a mammogram every 3 Discharge (possibly blood stained)
years by contacting their local breast screening unit.
Anyone with any of these symptoms should
In Halton however we will now screen women aged always visit their GP. It is important to know
from 47 – 73, so if you receive a letter from your local
GP Practice, please don’t ignore it and think you’ve what is normal for a person’s body and to
been sent it by mistake. Early detection is crucial look out for any notable changes.”
in saving lives!
6 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
People
Day in the life…
of Amanda Harkins
Amanda was living with her partner Stephen in a one Excited about a prospective move Amanda and
bedroom bungalow which had an adapted bathroom Stephen started to pack, their parrot ‘Buddy’ was not
with level access shower area. When Amanda first much use and kept flying into the packed boxes!!
moved into her property it was suitable and practical
for her needs as she did not need to use her A bungalow was identified which had a step lift at
Wheelchair inside. the front, but didn’t have the required level access
shower. To remedy this, our voids team removed
As her condition progressed Amanda required her the bath, installed a new wetroom, re-wired the
wheelchair permanently both inside and outside the bungalow and installed a new fitted kitchen.
house, her home was no longer suitable. Amanda’s Once the work had been completed, Amanda
home also had several steps to the front door and a and her partner moved in to their newly renovated
slope up the garden path with a gradient which home at the end of January.
unfortunately prevented a ramp from being installed.
The only option was to move to a more suitably Amanda and Stephen are now happily settled into their
adapted property. new home along with their pets including Buddy.
Amanda can now easily get out of her home and
Amanda registered on Property Pool Plus and completed does not feel trapped and isolated from the rest
the relevant forms. As Amanda’s health conditions of the world.
were complex, an Occupational Therapist from
Halton Borough Council visited and identified that Amanda and Stephen have said, “We are so happy
Amanda now has specific housing needs. with the move and it has made life a lot easier,
especially getting in and out of the house.”
Our Housing Options Gateway Advisor visited
Amanda in early January, to discuss options
about the type of property they would like to
move to, the areas they would consider and
what was important to them in their new property.
7 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Halton Housing Trust
Supporting Credit Union
We are working with Halton Credit Union to provide We have also supported an initiative to help customers
customers with a safer way to save and borrow money. buy white goods and other essential household items
with affordable loans from the Credit Union.
We have supported the work of the Credit Union over
a number of years and have recently invested in their A Welfare Benefits and Money Advice Officer from
services as a corporate member which will help the the Trust is also available on a Tuesday afternoon
existing 4,500 credit union customers. at Queens Avenue Credit Union, Widnes between
1.30 – 3.45pm for drop in sessions and Thursday
As a corporate member we have a place on the
between 2pm – 3.45pm for appointments only, so
Board which supports the Credit Union and will
please call 0151 510 5024 to book.
help to increase their membership.
The funding will allow the Credit Union to offer more
affordable credit to those who need it.
8 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Halton Housing Trust
Customer Engagement team Environmental
Services
Our Environmental Services team have been working
hard planning a beautiful floral display at Quarry
Debbie Jameson Hannah Ireland Court to mark the 50th birthday. We are working
Customer Engagement Officer Customer Engagement Assistant towards having two displays at either end of Quarry
court, one with 50 marked in beautiful flowers and
We would like to introduce our Customer Engagement Our Customers are at the heart of our business the other to commemorate the 1st World War. You will
team. Debbie Jameson, who may be a familiar face to and we aim to involve our customers in all aspects see trellising, raised floral beds and there will also be
a lot of you has taken on this exciting role as Customer of our organisation. raised floral fencing. You will see the real benefit of
Engagement Officer and has been joined by Hannah the team’s hard work come the summer months, so
If you have some free time we would encourage keep an out for the beautiful designs. We are also
Ireland, Customer Engagement Assistant.
you to participate in some of the many customer hoping to continue with planting some wild flowers
Our Customer Engagement team is committed to groups we have, such as the editorial panel, the around the borough to enhance up particular areas.
helping build, create and enhance your communities customer forum and the scrutiny panel.
and to enable our customers to get involved with
For more information on this please contact
the Trust’s activities.
Debbie debbie.jameson@haltonhousing.org
The team will be able to help with funding opportunities, or 0151 510 5185.
complete application forms and identify sponsorship
opportunities.
9 REACH Spring 2014 • www.haltonhousing.org
Bulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Community
We are developing a new extra care scheme in
Widnes. Barkla Fields will have 50, two bedroom
extra care apartments, available for affordable
rent, shared ownership and sale. The scheme
is due to be completed in Spring 2015.
For rental enquiries contact 0800 195 3172.
For sales/shared ownership enquiries
contact 07740422595.
10 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Community
Linkway
Linkway Self contained apartments Queens Hall
New homes
Linkway homes Self contained apartments Queens Hall
This has just been completed in April and is our Good progress is being made on site since the This development of 4 one bed and 13 two bedroom
biggest general needs housing development to development started in February and the development apartments, commenced in February and is progressing
date; a total of 33 homes have been developed, is due to be completed by March 2015. well and is due for completion in March 2015.
including three two bedroom bungalows, 18 two
bedroom houses and 12 three bedroom houses. Festival Way Following the Refinancing Project that was completed
Each property has been built to an exceptional This development includes 20 homes including last year, the Trust has a target of delivering in the
standard and complies with Code for Sustainable 12 three bedroom houses, 6 two bedroom houses region of 900 new homes by 2019/20. When we take
Homes – Level 3. Interest was high for the scheme, and 2 two bedroom bungalows. The scheme is going account of committed schemes, this means that we
well and its hoped the properties will be completed will be looking to deliver around 500 additional homes
with most of the properties already signed up for
by late autumn above our current programme. With this in mind, at the
by customers on the same day the properties
were handed over. end of April the Trust has submitted a bid to the Homes
& Communities Agency (HCA) for grant as part of their
Affordable Homes Programme and it is hoped that
confirmation of any successful bids will be confirmed
in July 2014.
11 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Community
Trust supports
Widnes and
Runcorn Cancer
Support Centre
Widnes and Runcorn Cancer Support charity has Other charities that have benefitted in previous years Karen Peter, Operations Coordinator at Widnes
been chosen as our nominated charity for the next include Norton Priory, Citizens Advice Bureau, Carbon and Runcorn Cancer Support Centre said:
12 months. Monoxide Awareness, Halton Haven and most recently,
Alzheimer’s society. “We are delighted to have been selected
Over 200 employees voted from a shortlist of good
causes to make the Widnes and Runcorn Cancer The Trust has supported nominated charities since to become the nominated charity for Halton
charity their partner for 2014-15. it formed in 2005 and has contributed the equivalent Housing Trust for 2014 – 15. As a local
of £200,000 over the last nine years to good causes.
Vikki Mack, PA to the Chief Executive and Board Chair,
Working with the Alzheimer’s society over the past
charity ourselves it feels incredibly positive
leads on the Trust’s charitable work. She said: “We are
year has brought a wealth of activity participation to be supported by another organisation
really looking forward to working with the Widnes and
Runcorn Cancer charity we will be meeting very soon
from the employees, from coffee mornings, the half so central to the Halton community.
marathon and the zip wire from the Silver Jubilee
to discuss potential projects. There are many ways that Bridge. We also had two staff members interviewed We would like to thank the employees
we can work together, not only through fundraising, but
also by offering help and support.
about their current experiences with living with who gave us their vote and say how much
someone suffering with Alzheimer’s; this gave
some understanding into the illness.
we are looking forward to working together
and building positive relationships together
– not just this year, but for the future”.
12 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
People
Amethyst Living
Offering you peace of mind
Amethyst Living is a new service for Trust customers.
We have changed the way we offer our exciting service and have extended
it so more customers can benefit.
Many people do not want to move into a sheltered scheme to access
specialist support but we could offer a similar service where you live now.
We are committed to helping customers live independently in their own home.
We have four levels of service:
Lifeline – for £5.64 per week we will provide a community alarm and respond
to any call outs
Lifeline Plus – for £6.64 per week as well as responding to your alarm we will
visit you in your home on a quarterly basis
At home – for £9.64 per week we will respond to any alarm call, contact you
weekly over the phone and visit you monthly
Sheltered – for £15.64 per week we will monitor your alarm and respond to call
outs, contact you daily over the phone and visit you at least twice per week
A Mobile Support Worker will talk with you and your family to discuss the options
available and we will build a plan that is suited to your needs. There would be a
charge for these services but customers on a low income could receive support
from Halton Borough Council.
If you would like further information from us please contact David Roberts
on 0151 510 5206. David can book an appointment with one of our team.
13 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Halton Housing Trust
Tenancy support role
Claire Cochrane Amanda Wright Michelle Phillips
Our Tenancy Support team has been in existence since We have trained officers who visit you at your home In times of change with welfare reform and introduction
2011. We work with our customers on a daily basis, to discuss the help you need, develop an action plan of universal credit we see this as a crucial role and
helping them through whatever difficulties they may with you setting out what you want to achieve and want to ensure there is a strong team in place to
have, it gives us a real sense of achievement knowing the support that maybe available to you. provide help and support to our customers.
that we are here to help regardless of the situation.
Often we will need to contact other agencies or Newly appointed Michelle has said, “I am looking
With so many changes happening around welfare organisations on your behalf. Tenancy support is forward to starting my new role and working closely
reform and Universal Credit it is reassuring for our not intended to replace any help you may be getting with our customers. Having already worked with
customers to know that they have a familiar face from, Social Services, Women’s Aid or the NHS for some of our customers I feel that I will be able
to help with any concerns. example, but can often provide additional support to hit the ground running and bring my previous
to help sustain your independent living in your home. experience to the team.
Our team of Tenancy Support Officers may be able to
offer you support in order for you manage your home We have appointed a new Tenancy Support Officer, If you think you would benefit from this type of support
and keep things on track. We can provide assistance Michelle Phillips to work alongside our two existing call our Customer Services Team on 0800 195 3172.
to help you gain independence and take control of officers, Claire Cochrane and Amanda Wright.
your tenancy and the decisions that affect you.
14 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
People
Walkabouts in your area
Runcorn Widnes
Thursday 26th June 2014 Thursday 29th May 2014 Thursday 15th May 2014
Meeting point / time: Meeting point / time: Meeting point / time:
Corner of Stenhills Crescent / Corner of Cunningham Road / Montgomery Corner of Abbey Road and Philip Road
Picton Road (WA7 5EE) at 09:50am Road at 16:20pm (WA8 8AJ) at 09:50am
Roads covered: Roads covered: Roads covered:
Stenhills Crescent, Saxon Road Cunningham Road, Alexander Drive, Gathurst Winchester Place, Suffolk Place, Norfolk place,
Court, Hoscar Court Deansway, York Road, Abbey Close / Road, Andrew
Neighbourhood Officer:
Close, Barons Close, Edwards Way, Heralds Close,
Pamela Moores - 0151 510 5040 Neighbourhood Officer:
Philip Road, Canterbury Road, Hale Road, Wyncroft
Daz Morland - 0151 510 5012
Close, Wyncroft Road
Thursday 14th August 2014
Neighbourhood Officer:
Meeting point / time: Thursday 5th June 2014
Daz Morland - 0151 510 5012
Six Acre Gardens (WA4 6UL)) at 09:50am Meeting point / time:
Roads covered: Ditton 1
Thursday 19th June 2014
Runcorn Road, Six Acre Gardens, Coronation Road, Corner of Lancaster Road and Peel House Lane
Gorsey Well Lane (WA8 9UF) at 09:50am Meeting point / time:
Green Oaks Path Car Park (WA8 0BU) at 09:50am
Neighbourhood Officer: Roads covered:
David Webster - 0151 510 5082 Cornwall Road, Derby Road, Devon Place, Durham Roads covered:
Road, Gloucester Road, Lancaster Road, Lime Bellhouse Road, Black Dentons Place, Christie
Avenue, Mill Lane, Rivenmill Place, Rivenmill Street, Frank Street, French Street, Green Oaks
Way, Russell Court, Windemere Avenue, Path, Harris Street, Page Lane, St. Ambrose
Windemere Street. Road, Warrington Road.
Neighbourhood Officer: Neighbourhood Officer:
Anne Banner - 0151 510 5016 Anne Banner - 0151 510 5016
15 REACH Spring 2014 • www.haltonhousing.orgBulletin Board | Safety in your home | Breast Cancer Screening launched | Day in the life… | Supporting Credit Union |
Spring 2014 Customer Engagement Team | Environmental Services | Barkla Fields | New homes | Trust supports | Amethyst Living |
Tenancy support role | Walkabouts | Contact us
Contact us
Runcorn
Daresbury Point, Green Wood Drive, Manor Park,
Runcorn, Cheshire, WA7 1UG
Widnes
Foundry Lane, Widnes, Cheshire, WA8 8TZ
For all enquiries, repairs and rent payments
email customer.services@haltonhousing.org and
for out of hours call 0800 195 3172 free phone
OR 0303 333 0101 low cost from a mobile
Our Customer Services Team is available
Monday to Friday, 8am -7pm
The team experience many calls in the morning
and during lunchtime. You may prefer to call us
at a quieter time or contact us via our website.
Our offices are open Monday to Friday, 9am-5pm
The following queries should be directed
to Halton Borough Council via their website
or the number below:
• Rubbish and recycling
• Bin collection dates
• Council Tax payments or queries
• Reporting abandoned vehicles
• Road works and road closures
• Opening times of local Council led
amenitites such as parks, libraries,
schools, sports and children’s centres
Visit www.halton.gov.uk or call
0303 333 4300 – 8am-6pm
16 REACH Spring 2014 • www.haltonhousing.orgYou can also read
