Telstra Long Range 9750 - DECT 360 cordless phone with integrated answering machine
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Telstra Long Range 9750
DECT 360 cordless phone with
integrated answering machine
User Guide
This telephone has been
designed for ease of use.
Please read the instructions
and keep it handy for future
reference. If you have any
problems with your phone,
refer to the Help section of
this User Guide.Introduction This product has been designed and tested Hearing aid?
for Australian conditions for use with Telstra’s Please note that the Telstra Long Range 9750
To your Telstra Long Range 9750 DECT 360 Cordless Telephone network. works by sending radio signals between the base
with Answering Machine and handset. These signals may interfere with
This User Guide provides you with all the some hearing aids, causing a humming noise.
• Phonebook – lets you store up to 250 contact * IMPORTANT You need to subscribe to Telstra’s information you need to get the most from your
numbers for easy dialling. Calling Number Display service to be able to see phone. Before you make your first call, you will
Got everything?
• Quick access to a range of Telstra Network the caller’s number or name when called, or in need to set up your phone. Follow the simple
The package contains the following items:
Services including Call Waiting and Call the Calls list. See page 30 for more details. instructions on the next few pages. • Telstra Long Range 9750 handset
Forward Immediate. • Telstra Long Range 9750 answering machine
• Telstra Calling Number Display* lets you see IMPORTANT Need help? base unit
who’s calling. Your phone stores details of the This equipment requires electricity to PLEASE LOOK IN THE HELP SECTION AT THE END • AC power adapter
last 30 callers in a Calls list. work. You will not be able to make any OF THE USER GUIDE IF YOU EXPERIENCE ANY • Telephone line cord
• Answering machine, with up to 55 minutes telephone calls when the power fails. OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA • 1 NiMH rechargeable battery pack
digital recording time and helpful voice Alternative arrangements should be PRODUCT, OR PLEASE CONTACT THE TECHELP • 1 User manual
prompts. made to access emergency services in INFORMATION LINE 1300 369 193
times of power failure. OR CONTACT US BY EMAIL AT: If you have purchased a Telstra Long Range
* Call features and charges may apply. tcpsupport_au@vtech.com 9750 multi handset pack you will also have the
As a Digitally Enhanced Cordless following for each additional handset:
Telecommunications (DECT) product, your • Telstra Long Range 9750 handset
Telstra Long Range 9750 provides: • Telstra Long Range 9750 charger
• Digital clarity • 1 NiMH rechargeable battery pack
• Digital range • AC power adaptor (for the charger)
• Digital security
2 3In this guide
In this guide
Phonebook 25 Telstra Network Services 30
Important Safety Instructions 7 Using the phone 22 Store a name and number 25 Calling Number Display* 30
Switch handset on or off 22 Review an entry 25 Call List 30
Getting started 9 Make an external call 22 Dial an entry 25 Call List display screen messages 30
Location 9 Pre-dialling 22 To search alphabetically 26 View call details 31
Setting up 9 End a call 22 Edit a name and number 26 Dial from the Call List 31
Setting up for multiple packs 11 Receive a call 22 Delete an entry 26 Store a call list entry to the phonebook 31
Using your Telstra Long Range 9750 phone Earpiece/ handsfree volume 23 Delete an Entry in the call list 31
on a Broadband ADSL line? 12 Mute 23 Settings 27 Delete the Entire Call List 32
Date and time 12 Handsfree 23 Handset settings 27 Flashing Message Indicator (FMI) 32
Set date and time manually 12 Make a handsfree call 23 Ringer volume 27 Telstra Home Messages 101® or Telstra
Answer a call in handsfree mode 23 MessageBank® 32
Ringer tone 27
Switch to handsfree mode during a call 24 To call Telstra Home Messages 101® or
Getting to know your phone 13 Alert tones 28 Telstra MessageBank® 32
Handset buttons 13 Redial 24
Handset reset 28 Clear flashing message indication 33
Handset display 16 Redial the last number called 24
Base settings 28 To manually turn off the new voicemail
Display icons 16 Delete a redial number 24
Set the recall time 28 indicator 33
Answering machine base 17 Find handset (paging) 24
Change system PIN 28 Call Waiting 33
Message counter display 18 Temporary ringer silencing 24
Ringer volume 28 3-Way Chat 33
Navigating the menus 19 Chain dialing 24 Pre-stored Telstra Network Features 34
Date/Time 29
Menu layout 20 To use Feature Assistant 34
Set date and time 29
Keystroke table 21 To check or turn Call Wait on/off 34
Time format 29
To use Call Return 34
To turn Call Forward Immediate On 34
To check or turn Call Forward Immediate Off 34
4 5In this guide
Important safety instructions
Answering machine 35 Additional handsets (multi packs only) 40
Using the Answering machine from the Call another handset 40 When using your telephone equipment, 6 Unplug this product from the wall
handset 35 Transfer a call 40 basic safety precautions should always outlet and contact TecHelp on
Switch the answering machine on/ off 35 3-Way conference call 40
be followed to reduce the risk of fire, 1300 369 193 under the following
Play Messages 35 electric shock and injury, including the conditions:
Deregister a handset 41
Delete all old messages 36 following: • When the power supply cord or plug
Registering an additional handset 41
Record and play memos 36 1 Read and understand all the is damaged or frayed.
Answering machine settings 36 instructions. • If the product does not operate
Help 42
Set the answer delay 36 2 Follow all warnings and instructions normally by following the operating
OGM settings 37 marked on the product. instructions.
General information 45
Record the outgoing message 37 3 Unplug this product from the wall • If the product has been dropped and
Replacing the handset batteries 45
Play the outgoing message 37 outlet before cleaning. Do not use the outer casing has been damaged.
Safety 45
Turn on/off the message alert 37
liquid or aerosol cleaners. Use a damp • If the product exhibits a distinct
Cleaning 45 cloth for cleaning.
Remote access 38 change in performance.
Environmental 46
To remotely access your answering
4 Do not use this product near water (for 7 Avoid using a telephone during an
Telstra accessories and replacement items 46
system 38 example, near a bath tub, kitchen sink, electrical storm. There may be a remote
How many telephones can you have 46
swimming pool). risk of electric shock from lightning.
Set the remote access code 39
Using the answering machine at the base 39 5 Do not overload wall outlets and 8 Do not use the telephone to report a
Product warranty & Customer service 47 extension cords as this can result in the
Switch on/off 39 gas leak in the vicinity of the leak.
risk of fire or electric shock.
Call screening 39 9 Use only the supplied NiMH (Nickel
Play Messages 39 Metal Hydride) battery. The operation
periods for the handsets are only
Delete all old messages 39
applicable with the default battery
capacity
6 7Important safety instructions
Getting started
10 The use of other battery types or Location Putting it as high as possible ensures the best
non rechargeable battery/primary Place your Telstra Long Range 9750 within 2 signal.
cell can be dangerous. These may metres of the mains power socket and telephone
socket so that the cables will reach. Setting up
cause interference and/or unit
damage. Telstra will not be held Make sure it is at least 1 metre away from other 1. Plug the mains power cable into the base
electrical appliances to avoid interference. Your station, plug the other end of the mains power
liable for damage arising from such cable into mains power wall socket and switch
Telstra Long Range 9750 works by sending radio
noncompliance. signals between the handset and base. The the power on.
11 Use only the AC power adaptors strength of the signal depends on where you
supplied with this product. Please locate the base.
contact TecHelp on 1300 369 193 for
Mains power wall socket Telephone wall socket
replacement adaptors.
12 Please ensure the battery is inserted If you have ADSL high speed
according to the correct polarity. Internet service, an ADSL filter
Mains power Telephone (not included) is required.
13 Do not immerse the battery in water, cable line cord
and do not place it in a fire.
14Telephone receivers produce magnetic
Telstra 9750
fields that can attract small metallic N24861
objects such as pins or staples. To avoid
injury, do not place the handset where
such objects can be picked up.
8VH2QO\
6XSSOLHG $GDSWHU
8 9Getting started Getting started
During charging, the will appear to be filling Setting up for multiple packs
1 2 3 4 in the display. If you have purchased a Telstra Long Range
9750 multiple pack, you will need to prepare
Battery performance additional handsets and chargers for use.
In ideal conditions, a fully charged battery
THIS SIDE UP
should give up to 10 hours talk time, or 100 hours For each additional handset and charger
standby time, on a single charge.
THIS SIDE UP
THIS SIDE UP
RED BLACK
WIRE WIRE
Note that a new battery will not reach full
capacity until it has been in normal use for
several days.
To keep the battery in the best condition, leave
the handset off the base for a few hours at a
time.
2. To fit the NiMH battery into the handset, slide WARNING Running the battery right down at least once Mains power cable
out the battery compartment cover. Place Do not place your Telstra Long Range 9750 in the a week will help it last as long as possible. The
the supplied rechargeable battery pack in bathroom or other humid areas. charge capacity of the rechargeable battery
the battery compartment, with the battery will reduce with time as it wears out, giving the
connector plugged in, as shown. Slide the IMPORTANT handset less talk/standby time.
The base station must be plugged into the Eventually it will need to be replaced. A
6XSSOLHG $GDSWHU
battery compartment cover back.
8VH2QO\
mains power socket at all times. Do not connect replacement battery pack can be obtained by
3. Place the handset on the base to charge for
the telephone line until the handset is fully contacting TecHelp on 1300 369 193 or from your
'&9
at least 24 hours. When the handset is fully charged. Only use the power adaptor, telephone local electrical retailer.
charged the will be displayed. cables and NiMH battery pack supplied with the
The Charging LED lighting up indicates that After charging your handset for the first time, N24861
product.
subsequent charging time is about 6–8 hours
the handset is properly placed on the base.
Battery low warning a day. The battery and handset may become
4. When the battery is fully charged, plug one warm during charging, however, this is normal.
end of the telephone line cord into the base If the flashes in the handset display you will
station and the other end into the telephone need to recharge the handset before you can use
wall socket. it again.
10 11Getting started
Getting to know your phone
1. Plug the mains power cable into the charger Date and time
base, plug the other end into the mains power If you have subscribed to Telstra’s Calling 13 Handset buttons
wall socket and switch the power on. Number Display service, the date and time is set
automatically for all handsets when you receive 1 1. EARPIECE
2. To fit the NiMH battery into the handset, slide
out the battery compartment cover. Place your first call. The date and time is recorded with 2. MENU / SELECT
each answering machine message you receive. In idle mode:
the supplied rechargeable battery pack in
If you have not subscribed to Telstra Calling press to access main menu. Press and hold to
the battery compartment, with the battery Number Display you can set the date and time
connector plugged in, as shown on page 10. access Telstra Service Number list.
manually.
Slide the battery compartment cover back In menu/editing mode:
3. Place the handset on the base to charge for Set date and time manually press to confirm and save the settings.
at least 24 hours. When the handset is fully 1. Press when in idle mode to enter the 2 During a call:
charged the will be displayed. feature menu. 5 press to access the sub-menu list.
2. Press to scroll 3 In phonebook/call list entry:
Using your Telstra Long Range 9750 to SET DATE/TIME. 11 press to edit the entry.
phone on a Broadband ADSL line?
4
3. Press and then edit the date.
If this product is to be used on a broadband 3. VOLUME UP/ PHONEBOOK / SCROLL UP
ADSL line, then you must ensure that it is 4. Press the dialing keys (0-9) to enter a two-digit In idle mode:
connected via an ADSL filter. Using this product number or press until the screen press to access the phonebook.
on a Broadband line without an ADSL filter may displays the correct value. In menu mode:
cause problems with this product and your Press to advance.
6
press to scroll up.
Broadband service. 5. Repeat step 3 until the date and time are set. In editing mode:
6. Press to save. press to move the cursor to the right.
NOTE During a call:
Press to toggle AM/PM when moving the
12 7 press to increase volume.
cursor to the AM/PM setting field. Call list/phonebook/redial list entry:
9 10 press to scroll up the list.
8
12 13Getting to know your phone Getting to know your phone
4. TALK OFF 6. ALPHANUMERIC KEYPAD 7. INTERCOM 11. TALK ON/RECALL
In idle mode: In idle/pre-dial/editing mode/during a call: Press to make an intercom conversation In idle/menu/pre-dial mode:
press and hold to power on/off the handset. press to enter characters/ numbers. between handsets or transfer a call. press to make a call.
In menu mode: In phonebook number editing mode:
press to exit to previous level. # Hash key 8. MICROPHONE press to insert a recall.
In idle/pre-dial/during a call mode:
In pre-dial mode: press to insert a “#”. 9. MUTE/DELETE Call list/phonebook/redial list entry:
press to backspace. During a call: press to make a call to the selected entry.
In phonebook entry name editing mode:
press to mute/un-mute the microphone. Press during a call to activate Recall for use with
5. VOLUME DOWN / PHONEBOOK / press and hold to toggle between uppercase and
lower case. Call list/phonebook/redial list entry: Telstra Network Features such as Call Waiting.
SCROLL DOWN press to delete the selected entry.
In idle/pre-dial mode: In phonebook entry view mode: 12. SPEAKER
press to view the next digits when the number is In editing/pre-dial mode:
press to access the call list. In idle/menu/pre-dial mode/during a call:
longer than a line to display. press to backspace.
In menu mode: press to turn on/off the speakerphone.
During message playback:
press to scroll down. Call list/phonebook/redial list entry:
In editing mode: *In idle/pre-dial/during
Star key
a call mode:
press to delete the message currently playing.
press to make a call with speakerphone.
press to move the cursor to the left. press to insert a “*”. 10. REDIAL/PAUSE
During a call: In idle mode: 13. CHARGE LIGHT
In phonebook entry view mode: Lights up when placed on charger.
press to decrease volume. press to view the previous digits when the press to view the redial list.
Call list/phonebook/redial list entry: number is longer than a line to display. In editing/pre-dial mode:
press to scroll down the list. press and hold to insert a dialing pause.
Key 1, 2 and 3
In Idle:
press and hold KEY 1 to dial Telstra Home
Messages 101® or MessageBank® service
During a call:
press and hold KEY 2 to access a Call Waiting Call.
Press and hold KEY 3 to commence 3-Way Chat
14 15Getting to know your phone Getting to know your phone
Handset display Answering machine base
On when ringer is turned off.
Off when ringer is turned on.
NEW On when a new call is received.
Off when there is not a new call. 13
MUTE On when microphone is mute during 8
a call. 2
Off when microphone is unmute during 12
a call.
On when new voicemail received 4
Display icons on Telstra Home Messages 101® or 9 7(.,
Icons can be On (visible), MessageBank® service. 11
Flashing or Off (not visible): Off when there is not new voicemail.
ANS ON On when answering machine is Full battery power level.
turned on. 10 5 3 6 1 7
2/3 battery power level.
Off when answering machine is
turned off. 1/3 battery power level.
1. IN USE LED 3. DELETE
On when new answering machine Flashes when low battery power level is Flashes when there is an incoming call. During message playback:
message is received. detected, needs charging. press to delete the current message.
Steadily on when the handset is in use.
Off when no new answering machine In idle:
message. Animation in cycle. press and hold to delete all previously reviewed
2. SKIP BACKWARD
Battery is charging. Press to repeat playing the current message. messages.
On when speaker phone is in use.
Off when speaker is off. Press twice to playback the previous message.
16 17Getting to know your phone Getting to know your phone
4. SKIP FORWARD 11. PAGE Display Description Navigating the menus
During message playback: Press to page all registered handsets. XX/FF Flashing XX alternatively with FF: Your Telstra Long Range 9750 has an easy to use
press to skip to the next message. There are XX new voice messages menu system. Each menu has a list of options,
12. SPEAKER received where XX is from 01 to 59 and as outlined on the following page. When the
5. CHARGING LED the TAM memory is full. handset is switched on and in standby:
Steadily On: 13. BASE ANTENNA
FF Flashing FF: TAM memory is full and 1. Choose to open the main menu.
when the handset is put into base cradle for
there are no new messages, only old 2. Then press buttons to move
charging. Message counter display
messages are kept in TAM memory. through the available options.
6. VOLUME – Display Description --/XX Flashing XX alternatively with --: Time 3. Choose to select a menu option or the
During message playback: 0F->-- When answering machine is OFF. is not set and there are XX new voice to return to the previous screen.
press to decrease the speaker volume. -- When answering machine is OFF and messages received where XX is from 01
In idle: no new TAM messages received. to 59.
press to decrease the base ringer volume. 0F/XX Flashing XX alternatively with OF: -- Flashing --: Time is not set and there
Answering machine is OFF and there are old voice messages kept in the TAM
7. VOLUME + are XX new voice messages received memory only (no new voice messages).
During message playback: where XX is from 01 to 59. XX Steadily ON: Playing the current XX
press to increase the speaker volume. incoming message.
0N->XX When answering machine is ON where
In idle: XX is number of messages in TAM A1 Steadily ON: Playing the current
press to increase the base ringer volume. memory. outgoing message (OGM).
8. PLAY/ STOP 00 Steadily ON: No voice messages in XX/AN Flashing XX alternatively with AN:
In message playback mode: TAM. XX new incoming message is now
press to playback or stop playing messages. XX Flashing: There are XX new voice recording. AN denotes that the
messages received where XX is from 01 incoming message recording is in
9. CHARGING CRADLE to 59. progress.
ZZ Steadily ON: There are ZZ old voice RA Flashing: Remote access is in progress.
10. ANSWER ON/OFF
Press to switch the answering machine on/off. messages kept in the TAM memory (no
new voice messages).
18 19Getting to know your phone Getting to know your phone
Menu layout Keystroke table
Upper case
Ans.System Phonebook Call Log Ringer Ringer Tone Tones Register HS De-register
Volume HS
Play message Review Review Ringer off Ringer tone Key tone System PIN System PIN
Del all old Store Del all calls Level 1- 6 1- 10 Battery low
Record memo Out of range
Settings
Remote access
Remote pin
MSG alert tone
Lower case
Flash Time Set Time format Date format Clear System PIN Reset
Date/Time Voicemail
Short
Medium Set date 12 hour DD/MM/YY Turn off Old PIN Reset?
Long 24 hour MM/DD/YY indicator?
Highlighted characters: Only upper case supported.
20 21Using the phone
Using the phone
Earpiece/ handsfree volume Make a handsfree call
Switch handset off End a call Press to adjust the listening 1. Dial the number then press on the handset.
To switch the handset off: 1. Press or put the handset in the telephone volume of the earpiece or loudspeaker with is displayed. You will then hear your call
1. Press and hold . base or charger. five levels when during a call. Each press of the over the handset loudspeaker. Press to
button increases or decreases the volume level switch the call between the earpiece and the
2. Press to confirm. The screen displays the elapsed time as you
by one increment.
talk (in hours, minutes and seconds). loudspeaker.
To switch the handset on Call timer
1. Press to increase or decrease the 2. Press to end the call.
1. Press and hold again. Your handset will automatically time the duration of volume level while in a call. NOTE: During a handsfree call, press to
all external calls. The handset display shows the call NOTE: adjust the volume.
Make an external call duration both during and for a few seconds after your 1. All volume settings (handset and speakerphone) are
call is terminated. independent.
1. Press or , and then enter the telephone
2. When the volume reaches the minimum or maximum Answer a call in handsfree mode
number. Out of range warning setting, you will hear two beeps.
When the handset goes out of range of the base,the
When the phone rings:
Pre-dialling line will hang up if you are on a call. When you move 1. Press on the handset. The call is transferred
1. Enter the telephone number. Press or back within range, the handset will automatically Mute to the handset loudspeaker.
reconnect to the base. During a call, you can talk to someone nearby
to make corrections when entering the phone
number. Press and hold to insert a dialing
without your caller hearing. Switch to handsfree mode during a call
Receive a call 1. Choose while in the call. The display shows 1. When in a call, press on the handset to put
pause (a P appears). When you receive a call, the phone rings. The
MUTED and your caller cannot hear you. the call on the loudspeaker.
2. Press or to dial. display will show the caller’s number if available
2. Choose again to unmute the microphone. To switch handsfree off and return the call to
or the caller’s name if it matches an entry in the
phonebook. the earpiece, press again.
Handsfree
1. Press or to answer the call. Handsfree lets you talk to your caller without
holding the handset to your ear. It also
enables other people in the room to join in the
conversation over the loudspeaker.
22 23Using the phone
Phonebook
Redial Temporary ringer silencing
Up to 20 of the last telephone numbers called Press or while the telephone is ringing to You can store up to 250 names and numbers Review an entry
are saved in the redial list. You can select any of silence the ringer temporarily. This will silence in the phonebook. Names can be up to 15 1. In standby mode, press . The first entry in
the numbers to redial or delete. the ringer without disconnecting the call. The characters long and numbers up to 30 digits. the phonebook will be displayed.
next incoming call will ring normally at the 2. Press to select the phonebook
Redial the last number called preset volume. Store a name and number
1. Press . The last number you called will be entry that you want.
NOTE: Each handset will ring when there is an incoming 1. In standby mode, choose and press
displayed. call unless the ringer volume is turned off. Pressing to select PHONEBOOK 3. Choose to view the phonebook entry.
2. Press or to dial the number displayed. or on one handset will only silence the ringer of
2. Choose to access the Phonebook menu. OR
that particular handset.
3. Press to select STORE. 1. Choose and press to select
Delete a redial number PHONEBOOK
Chain dialing Choose .
1. Press then press to move to This feature allows you to initiate a dialing 4. Enter the number and choose . 2. Choose to access the Phonebook menu.
the number you want to delete. sequence from numbers stored in the
5. Enter the name and choose . 3. Choose to select REVIEW.
2. Choose to delete the selected entry phonebook, call list history or redial list while
6. Choose to save the phonebook entry. 4. Press and to browse the
you are on a call.
Find handset (Paging) You must enter a name to go with a number in
phonebook entry
You can ring a handset to help locate it. Chain dialing can be useful if you wish to access
numbers other than phone numbers (such as order to save the entry. Dial an entry
1. Press on the base. All handsets registered bank account information or access codes) from
Entering names 1. In standby mode, press to access the
to the base will ring for up to 60 seconds. The the phonebook, call list history or redial list. Use the keypad letters to enter names, e.g. to store Phonebook.
display shows --PAGING-- Tom:
Press once to enter T. 2. Press to select the entry you
2. Press on the base again to stop the paging
Press three times to enter o. want, or search alphabetically using the
if handsets are on the base or press or Press once to enter m. alphanumeric keypad (see tip below).
or any dial pad key (0-9, *, or #) on any
Writing tips 3. Press or to dial the desired number.
handset, if it’s off the base. Press to delete the last character or digit.
NOTE: If there is an incoming call during paging, paging Press and hold to delete all characters or digits. To search alphabetically
will cease and the phone will ring with the incoming Press to move backward or forward Press the relevant keypad button, e.g. for the entries
call instead. through the characters/digits. Press to switch beginning with T press once then press
between upper and lower case. to scroll through the entries.
24 25Phonebook
Settings
Edit a name and number
1. In standby mode, choose and press Handset settings 3. Press and to browse each
to select PHONEBOOK Using the feature menu, you can customize volume level. A sample of each ringer volume
2. Press twice to review phonebook entries. many of the telephone’s settings. plays as you scroll through the choices. Level 1
3. Press , or use the alphabetical to 6 and Ringer Off are available.
1. Press when in idle mode (when the phone
search to browse. is not in use) to enter the feature menu. 4. Press to save your preference and return to
4. Press to select an entry. the feature menu.
2. Use to scroll to the feature to be
The screen shows EDIT NUMBER. changed. When scrolling through the menu, Ringer tone
5. Use the dialing keys to edit the number and the top menu item is always highlighted with You can select different ringer tones.
the name. a > symbol.
1. Press when in idle mode to enter the
6. Press to save. 3. Press to select the highlighted item. feature menu.
When editing a name or number, choose to delete NOTE: Press to cancel an operation, back up to the 2. Press to select RINGER TONE.
characters and digits previous menu or exit the menu display. Press and hold
to return to idle mode. 3. Press and to select the
desired ringer tone. A sample of each ringer
Delete an entry
tone plays as you scroll through the choices.
1. In standby mode, choose and press Ringer volume
to select PHONEBOOK Using this menu, you can set the ringer volume 4. Press to save your preference and return to
level (1-6), or turn the ringer off. When the ringer the feature menu.
2. Press twice to review phonebook entries.
is turned off, icon appears on the handset
3. Press , or use the alphabetical
screen.
search to browse.
1. Press when in idle mode to enter the
4. Press to remove the selected entry.
feature menu.
2. Press to scroll to RINGER VOLUME.
26 27Settings Settings
Alert tones Base settings Date/Time Time format
You can turn on or off the alert tones of key 1. Press when in idle mode to enter the
press, battery low and out of range. Set the recall time Set date and time feature menu.
The default recall (flash) time is suitable for the Provided you have subscribed to the Telstra’s
1. Press when in idle mode to enter the 2. Press to scroll to TIME FORMAT.
Telstra network. It is unlikely that you should Calling Number Display service, the date and
feature menu. need to change this setting unless advised to do time will be set automatically with every 3. Press and to select 12-HOUR or
2. Press to scroll to TONES. so. incoming call. 24-HOUR.
3. Press and to select KEY TONE. 1. Press when in idle mode to enter the 1. Press when in idle mode to enter the 4. Press to save.
Or feature menu. feature menu.
3. Press and to select BATTERY Date format
2. Press to scroll to FLASH TIME. 2. Press to scroll to SET DATE/TIME. 1. Press when in idle mode to enter the
LOW.
3. Press and to select SHORT, 3. Press and then edit the date. feature menu.
Or
MEDIUM or LONG. 4. Press the dialing keys (0-9) to enter a two-
3. Press and to select OUT OF 2. Press to scroll to DATE FORMAT.
RANGE. 4. Press to save your preference and return to digit number or press until the 3. Press and to select DD/MM/YY
the feature menu. screen displays the correct value. Press to or MM/DD/YY
4. Press and to select ON or OFF.
advance.
5. Press to save your preference and return to Change system PIN
the feature menu. 5. Repeat step 3 until the date and time are set.
1. Press when in idle mode to enter the
feature menu. 6. Press to save.
Handset reset
2. Press to scroll to SYSTEM PIN. NOTE
1. Press when in idle mode to enter the Press to toggle AM/PM when moving the
feature menu. 3. Press and enter the old system PIN. Default cursor to the AM/PM setting field.
2. Press to scroll to RESET. is 0000.
3. Press and enter the system PIN. 4. Press and enter the new system PIN. NOTE
For the answering machine to announce the correct
Default is 0000. 5. Press to confirm the new system PIN. day of the week, the Year must be set correctly.
4. Press and RESET? will be prompted. 6. Press to save settings.
5. Press to confirm and reset all the Ringer volume
personalized settings of handset to default. Press or on the base unit to increase or
decrease volume (0 to 6).
28 29Telstra Network Services
Telstra Network Services
View call details • Press to move the cursor to the left or
Calling Number Display* reverse chronological order. Only one handset 1. Press to access the call list. to move the cursor to the right.
If you have subscribed to Telstra’s Calling can review the call list at a time. If a handset OR • Press and hold to insert a dialing pause
Number Display service, you will be able to see tries to enter the call list while another handset
1. Press when the handset is not in use. (a P appears).
your caller’s number on your handset display is already in it, NOT AVAILABLE AT THIS TIME
(provided it is not blocked) prior to answering appears. 2. Press to select CALL LOG. 4. Press to move to the name.
the call. If your caller’s name is stored in the The call list information might not be available 3. Press to select REVIEW, and then press The screen displays EDIT NAME.
phonebook and a number match is found, you for every incoming call. The callers might 4. Press to browse through the call 5. Use the dialing keys to edit the name.
will see the caller’s name on the display instead. intentionally block their telephone numbers. list. • Press to backspace and erase a
*Call features and charges may apply. NOTE: The name (if available), telephone number, date character.
Call list display screen messages and time of all incoming calls are shown on the screen. • Press and hold to erase the entire entry.
Call list PRIVATE The caller is blocking the You hear a double beep when the list reaches the • Press to move the cursor to the left or
When Telstra Calling Number Display is active on
telephone number. beginning or end of the call list. to move the cursor to the right.
your service, dialled numbers will be saved in the
telephone’s Calls list. Your phone can store up to UNAVAILABLE This caller’s number is 6. Press to save.
unavailable. Dial from the Call list
30 answered calls and unanswered with date/ 1. When in the call list, press to • If the entry is already saved in the
time information in the call list. The number When the list is full, and a new call is received, phonebook, the handset shows
browse.
will be shown on the display when the phone is the oldest entry will be deleted automatically. ALREADY SAVED.
ringing. If the number matches with one of the 2. Press or to dial the entry.
IMPORTANT • If there is no call list information, the
entries in your private phonebook, the caller’s
To use Telstra Calling Number Display you must Store a call list entry to the phonebook handset shows UNABLE TO SAVE.
name stored in the private phonebook will be
first subscribe to the service from Telstra. 1. When in the call list, press to
displayed with the number. Delete an Entry in the Call list
For more information on Telstra Network browse.
Missed calls are marked with XX MISSED
CALL(S). Each time you review a call list entry
Features call Telstra on 13 22 00. 2. Press to select an entry. The screen displays 1. When in the call list, press to
To ensure the caller’s name is displayed, make EDIT NUMBER.
browse.
marked with NEW, the number of missed calls
sure you have stored the full telephone number, 3. Use the dialing keys to edit the number. 2. Press to delete the selected entry.
decreases by one. When you have reviewed all
the missed calls, the missed calls indicator no including the area code, in the phonebook.
• Press to backspace and erase a digit.
longer shows. You can review, redial, and copy • Press and hold to erase the entire entry.
an entry into the phonebook. Entries appear in
30 31Telstra Network Services Telstra Network Services
Delete the Entire Call list Telstra Home Messages 101® or Clear flashing message indication Call Waiting
1. Press when the handset is not in use. Telstra MessageBank® After you have listened to all new messages, Call Waiting tells you if a new caller is trying to
2. Press to select CALL LOG, and the indicator on the handset should turn off contact you when you are already on the phone.
You can get messages from your Telstra fixed automatically. A discreet tone alerts you to the new caller, so
then press . home phone when you are away from the
However if this does not occur (for example, you can answer your second incoming call by
3. Press to select DEL ALL CALLS, phone, busy on another call or using the putting the first caller on hold.
then press . Internet. Callers will hear a greeting inviting when you have accessed your Telstra
them to leave a message. MessageBank® service while away from home), 1. Press and hold the button. Your first caller
4. The screen shows DELETE ALL CALLS? use the clear voicemail feature. Clearing the is put on hold and you can talk to your second
Press to confirm. flashing message indication only turns off the
To call Telstra Home Messages 101® or caller.
Telstra MessageBank® indicators, it does not delete your messages.
Flashing Message Indicator (FMI) 2. To revert back to the original caller, press and
As long as you have new messages, Telstra
The Telstra Long Range 9750 is designed to Press and dial 101. hold the button again.
will continue to send the signal to turn on the
provide visual indication when a new message OR indicators. 3-Way Chat
is left in your Telstra Home Messages 101® or This service is available on most lines ready for
MessageBank® service. To arrange connection of When the handset is in standby mode, press and To manually turn off the new voicemail
hold the key, the handset will dial 125101. you to use. If you are already on a call, you can
the Flashing Message Indicator service, simply indicator:
add another person and then have a 3-Way
call Telstra on 13 2200. When a new message is 1. Press when in idle mode to enter the
Chat.
left, the will be displayed on the handset. feature menu.
After you have listened to your message(s) the 2. Press to scroll to CLR VOICEMAIL. To put existing call on hold and make a
will disappear. 3. Press , the screen shows “TURN OFF new call then to 3-Way Chat
INDICATOR?”. 1. Press (this dials recall), then listen for dial
4. Press again to turn the voicemail indication tone
off, or press to cancel the procedure. 2. Dial the second phone number.
NOTE: For information about using your message 3. After the second call is answered press and
service, please contact Telstra on 13 2200 for assistance. hold .
To Split a 3-Way Chat or switch between
callers
1. Press and hold .
32 33Telstra Network Services
Answering machine
Pre-stored Telstra Network Features: To use Call Return
In idle, 1. Press and hold and press to The answering machine records unanswered Play Messages
1. Press and hold key to access 10 Telstra select CALL RETURN. calls when it is activated. It can store up to 99 If you have new messages, the telephone plays
services number (non-user programmable) 2. Press or to call the number. messages within the maximum recording time only the new messages (oldest first). If there are
of 55 minutes. Total recording time includes all no new messages, the telephone plays back all
FEAT. ASSIST. (To call Feature Assist)
To turn Call Forward lmmediate On voice prompts, outgoing messages and incoming messages (oldest first).
C.W. ON (Turn Call Waiting on) 1. Press and hold and press to call messages. 1. Press when in idle mode to enter the
C.W. OFF (Turn Call Waiting off) select CF IMM. ON. Your answering machine is designed to answer calls after 10 feature menu.
CHK CALL WAIT (To check Call waiting status) 2. Press and enter the forward number. rings when it is switched off. This is to enable you to operate
the remote access functions of your answering machine in 2. Press to select ANS. SYSTEM.
CALL RETURN (To use Call Return) 3. Press or to call the number. the event your answering machine is switched off.
3. Press to select PLAY MESSAGE.
CF IMM. ON (Turn Call Forward Immediate on)
To check or turn Call Forward Immediate Using the Answering machine Options during playback:
CF IMM. OFF (Turn Call Forward Immediate off)
Off from the handset • Press to adjust the speaker
CHK CF IMM. (To check Call Forward Immediate)
1. Press and hold and press to volume.
Switch the answering machine on/ off • Press to skip to the next message.
To use Feature Assistant select CF IMM. OFF or CHK CF IMM.
The answering system must be turned on to
1. Press and hold and press to 2. Press or to call the number. answer and record messages. • Press to repeat the message currently
select FEAT. ASSIST playing. Press twice to listen to the
When the answering system is turned on,
2. Press or to call the number. previous message.
the light on the telephone base will be on
and ANS ON will display on the handset. • Press to delete the current message.
To check or turn Call Wait on/off The system advances to the next message.
1. Press and hold and press to 1. Press when in idle mode to enter the
feature menu. • Press to stop and revert to the previous
Select C.W. ON, C. W. OFF or CHK CALL WAIT.
menu.
2. Press or to call the number. 2. Press to select ANS. SYSTEM.
3. Press to select SETTINGS, then
press .
4. Press to select ANSWER ON/OFF.
5. Press to choose ON or OFF, then
press .
34 35Answering machine Answering machine
Delete all old messages 5. Press to stop playing, press or to OGM settings Play the outgoing message
1. Press when in idle mode to enter the delete the memo. This is the message your callers hear on the 1. Follow steps 1 to 4 in the previous section.
feature menu. NOTE: Memos shorter than one second are not
answering machine. There is one pre-recorded 2. Press and to select PLAY.
2. Press to select ANS. SYSTEM. recorded. outgoing message, or you can record your own.
3. Press and the message will be played.
3. Press to select DEL ALL OLD, Record the outgoing message 4. Press to stop playing.
then press . Answer machine settings 1. Press when in idle mode to enter the Or press to delete the current playing OGM
4. The handset shows DELETE ALL OLD MSGS? Set the answer delay feature menu. recorded by yourself.
Press to confirm your selection. 1. Press when in idle mode to enter the 2. Press to select ANS. SYSTEM. • Only available when there is an OGM you
Record and play memos feature menu. 3. Press to select SETTINGS, and recorded before.)
Memos are your own recorded messages used 2. Press to select ANS. SYSTEM. then press .
Turn on/off the message alert
as reminders for yourself or others using the 3. Press to select SETTINGS, then 4. Press to select OGM SETTINGS. If the message alert is turned on, this telephone
same answering system. You can record your press . 5. Press to select RECORD. can beep every 10 seconds to alert you of
own memos using a system handset. Playback new messages. The tone stops when all new
4. Press to select ANSWER DELAY. 6. Press to start recording after a “beep”
and delete them in the same way as incoming messages have been reviewed.
messages. 5. Press and to select TOLL sound is heard.
SAVER, 2 RINGS, 4 RINGS, 6 RINGS or 8 RINGS. 7. Press to stop recording and save the 1. Press when in idle mode to enter the
1. Press when in idle mode to enter the
6. Press to save your preference and return to message. The just saved message is played feature menu.
feature menu.
the feature menu. automatically. 2. Press to select ANS. SYSTEM.
2. Press to select ANS. SYSTEM.
NOTE: If Toll Saver setting is selected, the answering 8. Press at any time to stop playing. 3. Press to select MSG ALERT TONE,
3. Press to select RECORD MEMO, and machine will pick up after two rings if there are new
messages and after four rings if there are no messages.
and then press .
then press . Speak towards the microphone NOTE: When playing the message, pressing or
will delete it. 4. Press to select from ON or OFF,
of the handset after a beep tone.
then press to confirm your selection.
4. Press when finished recording. The
recorded memo will be played automatically.
36 37Answering machine Answering machine
Remote access Keys Description Set the remote access code Play Messages
Remote access allows you to operate your During message Message is not 1. Press to show the menu when the handset If you have new messages, the telephone plays
answering machine and listen to your messages is not in use. only the new messages (oldest first). If there are
playback playing
by calling your phone from another phone. no new messages, the telephone plays back all
Play all messages 2. Press to select ANS. SYSTEM. messages (oldest first).
1. Press when in idle mode to enter the
3. Press to select REMOTE PIN, and
feature menu. Play new messages 1. Press
then press .
2. Press to select ANS. SYSTEM. 2. During message playback, use below keys to
Delete message Press twice to delete 4. Enter your 4-digit security code. Default is
3. Press to select REMOTE ACCESS, perform the following functions:
• Press once to 0000. Press to delete digit while entering.
and then press . • : Press to stop playing messages or resume
repeat playing 5. Press to enter the new PIN code.
4. Press to select from ON or OFF, the current playback.
6. Press to confirm the new PIN code.
then press to confirm your selection. message from • : Press once to replay current message from
the beginning. 7. Press to save the settings. the beginning. Press twice to playback the
To remotely access your answering • Press twice to previous message.
system skip backward Using the answering machine at • : Skip to play the next message.
1. Dial your telephone number from another to the previous the base
message. • : Delete the current message.
telephone. Switch on/off
Stop playing Press and then • : Increase the loudspeaker volume by one
2. When the system answers, press then message Press to turn the answering system on or
to listen to the level (1 to 8).
enter the four-digit remote access code remote main menu off. The light behind the key will be on when
• : Decrease the loudspeaker volume by one
(default remote access code is 0000). If there answering system is turned on.
Skip forward level (1 to 8).
are any messages, it will begin to play them.
3. You can also enter the following remote Toggle on/off the Call screening Delete all old messages
answer machine You can listen at the telephone base to a caller
commands. In idle mode, press and hold and all
Enter the remote leaving a message. If you want to turn off the
4. Hang up to end the call and save all undeleted previously heard messages will be erased.
access code if the call screening feature, set the telephone base
messages. answering machine volume to zero. Remember to raise the volume in
is on and during order to hear your messages during playback.
OGM playing.
38 39Additional handsets
Additional handsets (multi handset packs only)
De-register a handset Register an additional handset
If you have purchased a multi handset pack you 4. Press on the calling handset or place your 1. In standby mode, press to enter the feature Your additional handset(s) will come pre-
are able to make internal calls, transfer external handset back in the telephone base or charger menu. registered but should you need to register a
calls from one handset to another and use the handset, follow these steps.
to transfer the external call to the called 2. Press to select DE-REGISTER HS.
conference option. 1. Press when in idle mode to enter the
handset. 3. Enter the system PIN. (Default is 0000.)
Press to confirm. feature menu.
Call another handset 3-Way conference call
You can make internal calls between two 4. Press to select the desired 2. Press to select REGISTER HS.
You can hold a 3-way conference call between
handsets. handset. 3. Enter the system PIN. (Default is 0000.)
2 internal callers and 1 external caller.
1. Press and if you have only one other No subscription is required. 5. Press , and display will show DE-REGISTER? 4. Press , and display will show
handset, it will ring. 6. Press to confirm. Display will show PRESS AND HOLD PAGE BUTTON!
1. During the external call, press .
2. If you have extra handsets, enter the handset Your external caller is put on hold. DE-REGISTERED if it is successful. 5. Press and hold on the base. until In Use
number to select the other handset you want light illuminates.
2. If you have only one other handset, it will ring. NOTE:
to call. If you have extra handsets, enter the handset You cannot de-register a handset if any other system
handset is in use. NOTE:
Transfer a call number to select the other handset you want. If the registration is not successful, the display will
show NO BASE FOUND. To reset the handset, remove
You can transfer an external call to another 3. Press on the called handset to answer the the handset from the telephone base and place it back
handset registered to the base. call. in. Try the registration process again.
1. During external call, press . Your external 4. Press and hold on the calling handset to
caller is put on hold. setup the conference call.
2. If you have only one other handset, it will ring.
If you have extra handsets, enter the handset
number to select the other handset you want
to transfer to.
3. Press on the called handset to answer the
call.
40 41Help
Help
Battery icon does not appear to Cannot access your messages from
Phone does not work Cannot dial out or receive calls be filling another phone
• Have you installed the battery correctly? • Check that the mains power is correctly • Try cleaning the charging contacts. • Have you changed the remote access security
See page 10. connected. PIN code? See page 39. Always keep a note of
• Check that the mains power is correctly
• Check that the mains power is correctly • The battery may need recharging. the new PIN code in a safe place.
connected.
connected. See page 9. • Has there been a power cut? If so, place the • Has remote access been disabled? To enable
• If the above measures do not correct the
• Is the handset switched off? To switch the handset back on the base for 10 seconds and remote access, see page 38.
problem, replace the battery.
handset on, see page 22. try again. If it still does not work disconnect • Make sure you are calling from a touch-tone
the battery and mains power for 10 minutes, You hear the busy tone when you telephone. When dialing a number, there
No dial tone then reconnect and try again. press should be tones. If there are clicks, then it
• Is the telephone cord of the base plugged into is not a touch-tone telephone and cannot
• Make sure the handset is in range of the base.
the phone socket? You have a dial tone, but the phone will activate the answering machine.
• Another handset registered to your Telstra
• Check that the mains power is switched on at not dial out • The answering machine might not detect the
Long Range 9750 base may be on the line.
the power point. • If you are connected to a PABX, check whether
remote access code when your announcement
• Only use the telephone cord supplied with the you need to dial an access code. Answering machine does not record any is playing. Wait until the announcement is
phone. messages over before entering the code.
Handset does not ring
• The telephone line cord might be • Make sure the answering machine is switched • There might be interference on the telephone
• The ringer volume may be switched off. See
malfunctioning. Install a new telephone line on. See page 35. line you are using. Press the dial pad keys
page 27.
cord. • The memory may be full, please delete some firmly when dialing.
• Check that the mains power is correctly
• Move the handset closer to the telephone old messages to free up space. See page 36.
connected.
base. It might be out of range.
• Make sure the handset is registered to the Answering machine messages have the
• Disconnect the telephone base from the base. See page 40. wrong date and time
telephone wall socket and connect a different
• Have you manually set the date and time? See
telephone. If there is no dial tone on this No display
page 12.
telephone either, the problem is in your wiring • The battery may be flat, dead or incorrectly
or local service. Contact your telephone inserted.
service provider. • Recharge or replace the battery.
42 43Help
General information
No Calling Number Display number/ Buzzing noise on my phone or on other
name displayed electrical equipment nearby Replacing the handset batteries 1300 369 193 or your local electrical retailer.
• Have you subscribed to Telstra Calling Number • Sometimes your Telstra Long Range 9750 can After a time, you may find that the handset • Do not open the handset (except to replace the
Display? See page 30. interfere with other electrical equipment if it is battery is running out of charge more quickly.handset battery) or the base. This could expose
• The caller may have blocked their number. placed too close. It is recommended that you This is a standard sign of wear and the battery
you to high voltages or other risks. Contact
place your Telstra Long Range 9750 at least will need replacing. A replacement rechargeable
TecHelp Information Line on
• An exact name/number match was not found Nickel Metal Hydride (NiMH) battery can be
one metre away from electrical appliances 1300 369 193 for all repairs.
in your phonebook. Check that you have purchased from TecHelp line on 1300 369 193
stored the complete number including area or metal obstructions to avoid any risk of • Radio signal transmitted between the handset
or your local electrical retailer. Slide off the
code. interference. and base may cause interference to hearing aids.
battery compartment cover and remove existing
• The caller might not be calling from an area • If you have an ADSL internet service ensure • It is recommended that advice from a qualified
battery. Insert the new battery and replace the
correct filters are installed to prevent compartment cover until it clicks into place. expert be sought before using this product in
which supports Calling Number Display.
interference. the vicinity of emergency/intensive care medical
• Both you and the caller’s telephone equipment.
IMPORTANT
companies must use equipment compatible Customer Helpline This equipment requires electricity to work. • Your product may interfere with other
with the Calling Number Display service. If you are still experiencing difficulties please call You will not be able to make any telephone electrical equipment, e.g. TV and radio sets,
• The Calling Number Display information TecHelp on 1300 369 193 or email: calls when the power fails. clock/ alarms and computers if placed too close.
shows after the first or second ring. tcpsupport_au@vtech.com Alternative arrangements should be made It is recommended that you place your product
for access to emergency services in times of at least one metre away from such appliances to
Base unit does not ring, but the lights minimise any risk of interference.
power failure.
are on • Never dispose of batteries in a fire. There is a
• Have you connected the telephone line Safety serious risk of explosion and/or the release of
correctly? • Only use the power supply included with the highly toxic chemicals.
• Is the base ringer set to off? See page 28. product. Using an unauthorised power supply • Dispose of batteries as per local/state
• You may have a faulty line or socket. will invalidate your guarantee and may damage requirements.
Try using another socket. the telephone.
• Use only the approved rechargeable battery Cleaning
supplied. A spare rechargeable battery can be Simply clean the handset and base with a damp
purchased from TecHelp Information Line on (not wet cloth, or an anti-static wipe). Never
44 45General information
Customer service & Product warranty
use household polish as this will damage the • There is a slight chance that your phone
product. Never use a dry cloth as this may cause could be damaged by an electrical storm. IMPORTANT abuse, improper installation or operation,
a static shock. We recommend that you unplug the power Please retain this booklet with your sales receipt vermin infestation, lack of reasonable care,
and telephone line cord from the base for the as proof of the date of purchase unauthorised modification, loss of parts,
Environmental duration of the storm. tampering or attempted repair by a person not
• Do not expose to direct sunlight. Customer Service
If you require assistance in operating this authorised by Telstra;
• The product may heat up when the batteries Telstra accessories and replacement or
product please call the TecHelp Information
are being recharged or during prolonged periods items c. The product has been damaged by lightning
Line on 1300 369 193 or contact us by e-mail at:
of use. This is normal. However, we recommend For a full range of accessories and replacement or a mains power surge.
items for Telstra products, tcpsupport_au@vtech.com To obtain service during the term of this
that to avoid damage you do not place the
please call TecHelp Information Line on If you are trying to access a Telstra Network warranty call the TecHelp Information Line
product on antique/veneered wood. Feature and require assistance specifically
• Do not stand your product on carpets or other 1300 369 193. on 1300 369 193 or contact us by e-mail at:
related to the network feature or would like
surfaces which generate fibres, or place it in tcpsupport_au@vtech.com
How many telephones can you have? to subscribe to the feature, contact Telstra on
locations preventing the free flow of air over its All items of telephone equipment have a Ringer 132200 for residential customers or 132000 for
If it is necessary to have the product serviced, the
surface. Equivalence Number (REN), which is used to business customers.
Customer Service Representative will inform you
• Do not submerge any part of your product calculate the number of items which may be Product Warranty of the product return process.
in water and do not use it in damp or humid connected to any other telephone line. Your Subject to the conditions below, Telstra Please ensure that:
conditions, such as bathrooms. Telstra Long Range 9750 has a REN of 0.1. guarantees this product against any defect in a. You provide proof of purchase;
• Do not expose your product to fire, explosive or A total REN of 3 is allowed, if the total REN of 3 materials or workmanship under conditions b. Your product is suitably packaged;
other hazardous conditions. is exceeded, the telephone may not ring. With of normal use for a period of 24 months from and
different telephone types there is not guarantee date of purchase. The benefits conferred by this c. You have included all components from the
of ringing, even when the REN is less than 3. warranty are in addition to other warranties original purchase.
and remedies that are implied under the Trade
Practices Act and similar State and Territory laws Subject to your Statutory Rights:
(Statutory Rights). Subject to your Statutory a. Any claim under this warranty is limited to the
Rights, the goods will not be eligible for service cost of repair or replacement of the product; and
under this warranty if: b. If the goods are found to be in sound working
a. Proof of purchase cannot be provided; order by the authorised service centre, you may
b. The defect was caused by an accident, misuse, be charged a fee for service and for any other
46 47Customer service & Product warranty direct costs associated with having the product delivered for service. For your records Date of purchase: ______________________________ Place of purchase: ______________________________ Serial number: ______________________________ For guarantee purposes proof of purchase is required so please keep your receipt. 48 49
50 51
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