2019 Engelhorn Holding GmbH - Short Sustainability Report - Beatrice Cecchini - Project Manager Integrated ...
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Short Sustainability Report 2019 Engelhorn Holding GmbH Beatrice Cecchini
THE PMIR PROJECT
The PMIR Project aims at crea ng a new professional iden fied with graduates in Economics and Engineering (in
figure that is the Project Manager of Sustainability par cular management engineering), business and tax
Repor ng. The idea, born as a response to the 2014/95/UE consultants and employees willing to acquire new skills for
Direc ve, represents a significant step forward in raising professional growth within the organiza on.
awareness on the themes of sustainability and on the
The PMIR Project has also some indirect targets such as
benefits of implemen ng sustainable prac ces for all
public and private companies (small, medium and large
organiza ons, regardless of their size.
companies), opera ng in different sectors, including the
The professional figure created by the Project will be able third sector.
to support organiza ons and coordinate the Sustainability
The PMIR Project has been funded under the European
Repor ng process by iden fying economic, environmental
Erasmus+KA2 Ac on Programme.
and social strategic objec ves and monitoring them
through a selec on of a significant KPIs (Key Performance Promoter
Indicators) panel. Estra S.p.A. (ITA)
Therefore, the Project Manager of Sustainability Repor ng Partner
will have a role in connec ng the different business areas University of Siena (ITA)
of a company. The knowledge, competences and skills Chamber of Commerce of Badajoz (ESP)
provided by the training modules of the Project were ITKAM (DEU)
developed following the ECVET methodology and could OpenCom (ITA)
consequently be recognized throughout Europe. BXL Europe (BEL)
Euromasc (NOR).
The PMIR Project addresses a direct target (the future
Project Managers of Sustainability Repor ng) to beTHE COMPANY
With over 9,500 m² Engelhorn’s Sports shop belongs to the
Engelhorn Holding GmbH is a mul brand fashion retailer
largest sports houses in Europe.
company based in the City of Mannheim of the Rhein-Neckar
Region in Germany. Engelhorn Holding is a family run
The shopping houses where tradi on is connected with
company founded in 1890.
contemporary language are conceived as living systems with
their own dynamic whose poten al is used to access new
Engelhorn relies on up to date fashion with over 950 brands
growth areas.
for a huge selec on of fashion, accessories, sports fashion
and ar cles, lingerie.
The combina on from modern appearance, incomparable
offers and familiar atmosphere makes Engelhorn shopping
All brands dis nguish themselves by their profile, quality,
experience unique.
degree of fashion and appropriate price-performance ra o.
In 2006 was launched Engelhorn’s e-Shop. The yearly growth
Developing over the years today the company has about
of e-Commerce is around 10-15% and today makes the 30%
1.250 employees and counts on approximately 40,000 m²
of the company revenue per year.
sales area, five restaurants, three bars with more than 13
million visitors a year.
Rich in tradi on, Engelhorn company group feels closely
connected to the city. Together with other companies,
Engelhorn belongs with eight "houses" around the
ins tu ons, associa ons and private ini a ves the company
Mannheim pedestrian zone, as well as ac ve town in the
leads many important processes and projects in the city of
Rhein-Neckar-Centre among the hippest shopping addresses
Mannheim.
in the Rhine-Neckar region.
Engelhorn Holding GmbH 1Mission
one.
Engelhorn - this name is inseparably linked with the city of
Employees ensure our success. At Engelhorn, the personal
Mannheim and the Rhine-Neckar Region.
approach to our customers is our top priority.
Our family-run company has been shaping the region since
In addi on to a pleasant shopping atmosphere, our
1890.
employees are the most important guarantors of our
With over 1.250 competent and friendly employees, we
success.
ensure that your shopping experience with us is a unique
Values
Territory: Regional support and Collec vity - The company
Engelhorn's major commitment is focused on four main focuses on community and civil engagement being involved
pillars: in: local infrastructure par cipa on, support to local
ini a ve, dona ons to na onal and interna onal
People • Product • Territory • Environment
organiza ons, training coopera ons for the integra on of
People: Workplace & Employees - The company carries out hard-to-place groups, corporate volunteering, coopera on
ac ons at several levels to ensure well-being of its with stakeholders.
employees: work rights, work life balance, educa on and
training quality, further training and career planning, Environment: Opera onal environment protec on - The
women's promo on, transparency, proac ve involvement of company promotes a sustainable use of resources in favor of
employees, healthcare, family support. the environment and climate change protec on
implemen ng: responsible use of energy, waste
Product: Product and market responsibility - The company management, recycling
believes in the innova on of sustainable business models opera ons, transport op miza on, ra onal use of materials,
promo ng: sustainable products and services, fair dealing coopera on with suppliers.
with suppliers, op miza on of energy consump on and
resources, product longevity, health benefits of the
products, consumer eligibility, data security and
digitaliza on.
Engelhorn Holding GmbH 2Cer fica ons
Engelhorn 130 Anniversary
its effort on sustainability issues by undertaking several
The company has been linked to the territory since its
ac ons and ini a ves with this specific purpose.
founda on, developed on the basis of its fundamental
principles. An internal Sustainability Group has been se le up together
with other several project groups established to handle
Tradi on and innova on have always gone hand in hand with
different topics.
the awareness of the importance and impact that its
ac vi es have on the development of territory from the Each group involves the par cipa on of employers from
economic, social and environmental sides. different departments whit specific competences at all
levels.
In step with mes, in the last few years the board of
directors has been grasping the new demands of the market Main proposal of this ini a ve is to increase employers
and has decided to implement its policies and ac ons in par cipa on by crea ng an open communica on culture
favour of sustainability. and shared responsibility rising transparency within the
company.
In the occasion of the Engelhorn Group's 130th Anniversary
run this year, the company decided to celebrate pu ng all
Engelhorn Holding GmbH 3GOVERNANCE
Comment
Since its founda on according to tradi on Engelhorn’s Board of Directors is composed by family members.
Current Board of Directors it is composed by five members belonging to the fourth genera on of the family:
• Fabian Engelhorn (CEO)
• Simon Engelhorn (COO)
• Andreas Hilgenstock (CSO)
• Daniela Eisenhauer (CFO)
• Armin Weger (Opera ve management)
Board members are between 36 and 58 years of age for an average age of 47.
Engelhorn Holding GmbH 4Board of Directors
Number of Board of Directors' members Number of Board of Directors' members by gender
Year Value (number)
2018 5
20% 20%
2019 5
80% 80%
2018 2019
Number of women in the Board of Directors
Number of men in the Board of Directors
Average age of Board of Directors' members
Year Value (years)
2018 46
2019 47
Engelhorn Holding GmbH 5HUMAN RESOURCES
Comment
Engelhorn shows great commitment to Human Resources management. The company promotes a s mula ng corporate
culture and fair working condi ons for its employees.
In addi on to offering a healthy and balanced working environment, the company shows a par cular commitment on the
educa on and training programs provided to the employers.
Training modules are structured in such a way as to ensure skills empowerment, professional growth and development of
specific competences.
“Our employees are the key to our success.” “We encourage and enable our employees to voice their opinions, to increase their
par cipa on and engagement to create a culture of open communica on, shared responsibility and transparency.”
From the collected data we can highlight the following:
a stable percentage of women employed of 72.5% in the reference years;
the percentage of 6% of Managers and Execu ves in the total number of employees;
a balanced age distribu on among employers: n.463 employees aged 29 and under, n.502 employees aged 30 to 50 and
n.441 employees from 51 and over;
an overall average age of women employed of 42,5 years old and an average of 35 years old for men;
average percentage of employees with a permanent contract is about 70% in the reference years;
the majority of people employed in the 29-year-old age group and the high percentage of employers with a part me
contract highlights that the company hires a large number of working student;
new employees are expected to have 13 hours of fixed training on Buying & selling process, a Team day training event
and a Community team building;
HR training department offers further training professional courses las ng from two to four years. Subjects of learning :
commerce, sales, retail management, visual marke ng and e-commerce;
despite the fact that qualifica on is a selec on criteria a record of this data is missing at the moment.
Engelhorn Holding GmbH 6Objec ves
Training measures on sustainability for employees, trainees, new employers. FY 2020/2021
Objec ve: To integrate sustainability into everyday work, create sensi vity, generate knowledge, create a way of dealing with
sustainability in the sense of Engelhorn.
Improve digital innova on tools. FY 2020/2021
Objec ve: Data recording, involvement of employees in the department processes, enhance transparency.
Engelhorn Holding GmbH 7Number of employees
Number of employees Number of employees by gender
Year Value (number)
2018 1.464 28% 27%
2019 1.362
72% 73%
2018 2019
Number of women employed
Number of men employed
Engelhorn Holding GmbH 8Number of employees by posi on
Number of employees by posi on
5%
1% Managers
Execu ves
Employees
Workers
94%
2019
Managers Execu ves Employees Workers
2018 77 14 1.373
2019 70 14 1.278
Engelhorn Holding GmbH 9Age
Employees' average age Average age of women employed Average age of men employed
Year Value (years) Year Value (years) Year Value (years)
2018 40 2018 42 2018 34
2019 41 2019 43 2019 36
Number of employees by age
29 years or less 30-50 years 51 years or more
2018 504 513 444
2019 433 491 438
Engelhorn Holding GmbH 10Contracts
Number of employees by contract (Permanent contract and fixed-term contract)
Permanent contract Fixed-term contract
2018 1.001 463 Permanent contract
2019 961 401 29% Fixed-term contract
71%
2019
Number of employees on a permanent contract by gender Number of employees on a fixed-term contract by gender
23% 24%
37% 37%
63% 63%
77% 76%
2018 2019 2018 2019
Number of women employed having a permanent contract Number of women employed having a fixed-term contract
Number of men employed having a permanent contract Number of men employed having a fixed-term contract
Engelhorn Holding GmbH 11Number of employees by contract (full- me or part- me)
full- me contract Part- me contract
2018 334 1.130 full- me contract
2019 425 937 31% Part- me contract
69%
2019
Number of employees on a full- me contract by gender Number of employees on a part- me contract by gender
22% 20%
47% 43%
53% 57%
78% 80%
2018 2019 2018 2019
Number of women employed having a full- me contract Number of women employed having a part- me contract
Number of men employed having a full- me contract Number of men employed having a part- me contract
Smart working employees
Year Value (number)
2018 0
2019 0
Engelhorn Holding GmbH 12New employee hires and termina ons
New employee hires New employee hires by gender
Year Value (number)
2018 356
38% 38%
2019 282
62% 62%
2018 2019
New employee hires: women
New employee hires: men
New employee hires by age group
29 years or less 30-50 years 51 years or more
2018 275 36 45
2019 208 53 21
Engelhorn Holding GmbH 13Training
The company offers thirteen hours of fixed training for new employees on topics such as sales, service, company history and
internal company processes in the training center. Team-building events are also offered.
The HR training department offers various voca onal training courses las ng between two and four years. The voca onal
training areas are: sales, retail management, visual marke ng and e-commerce.
Total number of hours of training Total number of training courses
15 5
4
10
3
2
5
1
0 0
2018 2019 2018 2019
Engelhorn Holding GmbH 14Other indicators
AVERAGE WORKING YEARS IN THE COMPANY
2018
Number of employees who work
for less than 10 years in the company: 981 - 67% ;
between 10 – 20 years: 353 - 24% ;
over 20 years: 130 - 8% .
2019
Number of employees who work
for less than 10 years in the company: 887 - 65% ;
between 10 – 20 years: 353 - 26% ;
over 20 years: 122 - 9% .
The percentage of employees who work for less than 10 years in the company is high as the company trains and employs a
large number of working students every year.
Engelhorn Holding GmbH 15CUSTOMERS
Comment
Data collec on for this chapter as been quite cri cal due to the fact that the company's different stores do not have a common
database.
With regard to the total number of customers and new customers, it was possible to collect data only from the purchased
made by customers holding the company's loyalty card and from the online shop customers.
From the collected data we can highlight the following:
the vast majority of the company's customers are located in Germany and Rhine-Neckar region;
a li le percentage of customers is present in Switzerland;
the number of new online customers appears to have a stable trend of growth over the repor ng years;
as a mul -brand retailer company it is very difficult to accurately indicate the number of sustainable products in the
inventory, although we can say that overall brands and products present comply with the criterion of quality and
durability;
the main contact channels available to customers are the cask register desks at the shops, the callcentre and email
services;
the company does not make a Customer sa sfac on survey;
customer care services include dry cleaning service, tailoring and repair service, post sale assistance (e-Commerce and in
store), personal shopping, mail sa sfac on feedback.
Engelhorn Holding GmbH 16Objec ves
Crea ng specific training modules for the sales department raising awareness about sustainability concept. FY
2020/2021
On boarding specific training for the new employees. FY 2020/2021
Objec ve: Empower the employers to react conscious customers.
Create new "Share points" in store and an internal social media pla orm where to inform about the life cycle
sustainability aspects of products: materials, produc on and distribu on. FY 2020/2021
Objec ve: integrate sustainability aspects into everyday work. Create sensi vity, generate knowledge, engaging
suppliers/producers that want to take care of the sustainable topics and create a way of dealing with sustainability issues in the
sense of Engelhorn.
Engelhorn Holding GmbH 17Customer sa sfac on surveys
2018 2019
(See 2019) Company does not submit a Customer sa sfac on survey as
believes that it would be hardly representa ve.
Engelhorn Holding GmbH 18Customer care
2018 2019
(See 2019) Customer care services offered to the clients include:
dry cleaning service;
tailoring and repair service;
post sale assistance both online and in store;
personal shopping;
mail sa sfac on feedback.
Engelhorn Holding GmbH 19Our Customers
From August 2018 to August 2019 the number of clients with the loyalty card “Vorteilskarte” that purchased in the stores was
153.860.
Number of customers
200
Year Value (number)
2018 150
2019 153,86
100
50
0
2018 2019
Engelhorn Holding GmbH 20Number of customers by geographic area
2018 - N/A 2019 - N/A
Customers are mainly Customers are mainly
located between the Rhein- located between the Rhein-
Neckar Region and Neckar Region and
Germany. A smaller Germany. A smaller
percentage of customers is percentage of customers is
present in Switzerland. present in Switzerland.
Number of new customers
150
Year Value (number)
2018 134,98
100
2019 132,11
50
0
2018 2019
Engelhorn Holding GmbH 21Sustainable Products
As a mul -brand retailer company it is very difficult to accurately indicate the number of sustainable products in the inventory,
although we can say that overall brands and products present comply with the criterion of quality and durability.
Number of sustainable products
Year Value (number)
2018
2019
Engelhorn Holding GmbH 22Returns, complaints and disputes
Number of wri en complaints received Number of disputes fostered by clients
Year Value (number) Year Value (number)
2018 712 2018 0
2019 1.060 2019 0
Collec on of money
Average collec on period
Year Value (days)
2018 7
2019 7
Engelhorn Holding GmbH 23Contact Channels
2018 2019
(See 2019) Cash register desks at the stores work as the main services
point for customers.
Cask register desk in "Modehouse" is the official Service
Point.
Customers can contact the company either via phone and by
mail.
The company has its own callcentre.
Customers can also make their orders by the e-shop.
Engelhorn Holding GmbH 24Other indicators
NUMBER OF PURCHASED PRODUCTS
Loyalty card owners purchased n.1.5889.037 ar cles between August 2018 and August 2019.
NUMBER OF COMMENDATION RECIVED BY THE CUSOMERS
N.170 commenda on received from customers in 2018;
N.158 commenda on received from customers in 2019.
Engelhorn Holding GmbH 25SUPPLIERS
Comment
Engelhorn has about 1.000 different suppliers for trade goods. Among the four pillars on which the main ac ons of the company
are taken, the most challenging is with suppliers’s business model.
A summary of the data collected for this chapter:
the number of suppliers was 1.116 in 2018 and 1.031 in 2019;
the number of new suppliers appears stable within the years of reference;
total value of purchase from suppliers is stable within the years of reference;
percentage of suppliers having the legal form of foreign company is 45%.
Together with the supplier’s department we added new suitable indicators for this chapter. We can mark that:
in 2018 the company counted suppliers from 27 different countries; and from 25 countries in 2019;
Germany is the country with most suppliers and the major value of purchase;
Italy is the 2nd country with most suppliers;
Netherlands the 3rd country with most suppliers;
Great Britain the 4th country with most suppliers;
percentage of returned products was 7,25% in 2018 and 9,58% in 2019;
the company donates n. 26.206 (piece) to third par es/charity in 2018 and n. 38.209 (piece) in 2019;
Engelhorn in-house tailoring department has carried out n. 476 (piece) repairs/mendings of stock products in 2018 and
n.1.262 (piece) in 2019.
Engelhorn Holding GmbH 26Objec ves
Implement an internal and external communica on campaign. FY 2020/2021
Objec ve: informing and increasing consumer awareness of the main sustainability issues related to producers and products.
Internal ac ons:
engage suppliers/producers to take care of the sustainable topic;
structure a theme ques onnaire to be submi ed to suppliers;
collect informa on on the sustainable proper es of products.
External ac ons:
set up "sustainability areas" and pop-ups in the shops;
detailed page of the sustainable ar cles for the online shop.
Contents of the campaign will be set as the descrip on of individual sustainable features rather than claiming that everything is
sustainable.
Engelhorn Holding GmbH 27Suppliers' Main Features
Number of suppliers
2019
2018
0 500 1000 1500
Number of suppliers by type of company
Associa on Coopera ve and Consor um Sole proprietorship Ins tu on Partnership Corpora on Foreign company
2018 0 0 0 0 0 0 485
2019 0 0 0 0 0 0 462
500
450
400
350
300
250
200
150
100
50
0
2018 2019
Engelhorn Holding GmbH 28Number of new suppliers Year Value (number) 2018 217 2019 193 Engelhorn Holding GmbH 29
Value of suppliers
Total value of purchases from suppliers
2019
2018
0 50000000 100000000 1500
Value of suppliers by type of company
Associa on Coopera ve or Consor um Sole proprietorship Ins tu on Partnership Orpora ons Foreign companies
2018 0 0 0 0 0 0 42.703.224
2019 0 0 0 0 0 0 42.737.020
5000000
0000000
5000000
0000000
5000000
0000000
5000000
0000000
5000000
0
2018 2019
Engelhorn Holding GmbH 30Value of suppliers divided by geographic area
Return and disputes
Number of products returned to suppliers Number of disputes fostered by suppliers against the company
Year Value (number) Year Value (number)
2018 278,68 2018 0
2019 350,03 2019 0
Engelhorn Holding GmbH 31Payments
Average payment period to suppliers
Year Value (days)
2018 30
2019 30
Engelhorn Holding GmbH 32Other indicators
PERCENTAGE OF RETURNED PRODUCTS
Percentage of returned products:
7,25% in 2018;
9,58% in 2019.
NUMBER OF SUPPLIER'S COUNTRY
The company counted suppliers from 27 different countries in 2018 and from 25 countries in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH MOST SUPPLIERS (Germany)
Total purchasing amount for Supplier's/Company's Headquarters in Germany
Euro 69.574.082 in 2018;
Euro 65.034.027 in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH 2ND MOST SUPPLIERS (Italy)
Total purchasing amount for Supplier's/Company's Headquarters in Italy
Euro 12.055.905 in 2018;
Euro 11.711.327 in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH 3RD MOST SUPPLIERS (Netherlands)
Total purchasing amount for Supplier's/Company's Headquarters in Netherlands
Euro 15.705.091 in 2018;
Euro 16.297.958 in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH MOST SUPPLIERS (France)
Total purchasing amount for Supplier's/Company's Headquarters in France
Euro 1.561.177 in 2018;
Euro 1.619.605 in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH 4TH MOST SUPPLIERS (UK)
Total purchasing amount for Supplier's/Company's Headquarters in UK
Euro 3.521.472 in 2018;
Euro 2.882.867 in 2019.
VALUE OF THE PURCHASES FOR COUNTRY WITH MOST SUPPLIERS (Switzerland)
Total purchasing amount for Supplier's/Company's Headquarters in Switzerland
Euro 5.060.552 in 2018;
Engelhorn Holding GmbH 33Euro 5.683.298 in 2019.
NUMBER OF REPAIRS/MENDINGS OF STOCK PRODUCTS WITH DEFECTS TO MAKE THEM SALABLE AGAIN
Engelhorn in-house tailoring department has carried out n.476 (piece) repairs/mendings of stock products in 2018 and
n.1.262 (piece) in 2019.
NUMBER OF DEPRECIATED GOODS DONATED TO THIRD PARTIES/CHARITY
The company donates n.26.206 (piece) to third par es/charity in 2018 and n.38.209 (piece) in 2019.
Engelhorn Holding GmbH 34COLLECTIVITY
Comment
Engelhorn supports Ins tu ons and organiza ons in the promo on of cultural ini a ves and welfare of the collec vity with a
par cular focus on the youth popula on. Every year the company is involved in several projects taking its responsibility for
society and future genera ons.
From the collected data we can highlight the following:
the amount of dona ons to third party organiza ons and chari es is doubled from 2018 to 2019 with dona ons for an
amount of 25.401 Euro in 2018 and 49.879 Euro in 2019;
amount of sponsorships has also seen a significant increase from a value of 34.797 Euro in 2018 to 44.963 Euro in 2019;
the number of ini a ves supported by the company increased from 2018 to 2019;
Engelhorn group is proac ve in establishing collabora ons with external ins tu ons and organiza ons to achieve
specific objec ves.
Engelhorn Holding GmbH 35Objec ves
Increasingly strengthen the rela onship with the community and the territory by implemen ng targeted ac ons.
Develop new partnerships to achieve sustainability goals by different levels.
Engelhorn Holding GmbH 36Website
Number of visits to the website Number of pages viewed in the website
Year Value (number) Year Value (number)
2018 23.049 2018 143.639
2019 20.324 2019 142.165
25000 150000
20000
100000
15000
10000
50000
5000
0 0
2018 2019 2018 2019
Engelhorn Holding GmbH 37Social Medias
In 2019 the two FB channels have been merged and there were many duplicates of followers.
Followers on Facebook New followers on Facebook
250000 250000
200000 200000
150000 150000
100000 100000
50000 50000
0 0
2018 2019 2018 2019
Followers on Instagram New followers on Instagram
50000 6000
40000 5000
4000
30000
3000
20000
2000
10000 1000
0 0
2018 2019 2018 2019
Engelhorn Holding GmbH 38Sponsorships and dona ons
Number of sponsorships Amount of sponsorships
Year Value (years) Year Value (€)
2018 4 2018 34.797
2019 7 2019 44.963
50000
40000
30000
20000
10000
0
2018 2019
Number of dona ons Amount of dona ons
Year Value (years) Year Value (€)
2018 9 2018 25.401
2019 13 2019 49.879
50000
40000
30000
20000
10000
0
2018 2019
Engelhorn Holding GmbH 39Projects
2018 2019
Among the major ini a ves carried out in 2018: In 2019 the company maintained its contribu on to the
previous year's ac vi es and is also
• “Nibelungen-Festspiele” - Annual Theatre Fes val of The
ring of the Nibelung; involved in the following new collabora ons:
• “Kunsthalle Mannheim” - Art hall Mannheim;
• “Kinderfest” - The annual Children's Fes val in Mannheim; • “Na onaltheater Mannheim Shirts Schillertage” - Support
of the Na onal theatre Schiller-days with the dona on of
• “Frauenlauf Ma” - Main sponsor of the local running event
shirts;
for women;
• “Team Tokio" - Support of the team of local athletes
• “Sportaward Rhein-Neckar” - Annual sport event of the
training for Olympic games;
metropolitan region Rhein-Neckar;
• “Athletes for Charity” - Athletes fight for children who have
• “Tennis Grün Weiss Meisterscha ” - Support of the local
special needs;
tennis team;
• “Frauenlau reff” - Free running training for women.
• “Sports pendium” - Athle c scholarship ini a ve.
•The company has also been involved in suppor ng several
charity ini a ves:
• “Moll-Gymnasium Charity raffle” in favor of a local school;
• “Vesperkirche Charity raffle” in favor of a local church.
Engelhorn supports the Associa on “Schutzgemeinscha
deutscher Wald” in protec on of the German Forest.
Engelhorn Holding GmbH 40Research and innova on
Products, Services and Innova ve Projects
2018 2019
Recocizer - Ar ficial intelligence to monitor and
control big buildings temperatures by using the data
from different sensor - Then can do forecas ng
(cooling and ea ng regula on) to op mize and
minimize energy consump on and emissions.
“GreenMind2 in E-Commerce” joint ini a ve between
Engelhorn, the SAP Innova on Center Network, the
Chair of CSR at the University of Mannheim and
CAMELOT Consul ng Group. The aim of the ini a ve
is to use digital innova on to create sustainable supply
chains in (online) retailing and to support “green”
consumer behavior.
Agreements with Reserch Ins tutes and/or Universi es
2018 2019
(See 2019) Agreement with the University of Worms
Engelhorn Holding GmbH 41Other indicators
TOTAL AMOUNT OF DONATION AND SPONSORSHIP
Company have been involved in several sponsorship ac vi es and dona ons for a total commitment of:
Euro 60.197,84 in 2018;
Euro 94.842,00 in 2019.
Engelhorn Holding GmbH 42ECONOMICS
Comment
Business development in the past 2018/2019 financial year was very vola le and has been characterized by weak business in
summer and early autumn seasons.
Early withdrawal of the German na onal Team at last year's Soccer World Cup also had a nega ve impact on the results in the
Sports segment.
Decline in sales in over-the-counter retailing was more than compensated by the posi ve growth in the e-Commerce sales.
Here the strategy of recent years of con nuously expanding the e-Commerce segment with the associated logis cs is bearing
fruit.
The gross profit margins in the past 2018/2019 financial year were generally at the previous year's level. However the shi in
revenue shares towards e-Commerce business had an impact on the overall result.
In addi on to the compara vely lower margins compared to sta onary trading, the costs associated with online trading were
also reflected in earnings.
The consolidated net income for the past 2018/2019 financial year was € 0,7 million compared to € 2,6 million in the previous
year.
Engelhorn Holding GmbH 43Main economic and financial values
Total revenues EBITDA EBIT
0000000 5000000 5000000
0000000 4000000
0000000
0000000 3000000
0000000 2000000
5000000
0000000 1000000
0 0 0
2018 2019 2018 2019 2018 2019
Net income Fixed assets
Year Value (€) Year Value (€)
2018 2.600.000 2018 87.600.000
2019 700.000 2019 85.300.000
Net assets
Year Value (€)
2018 7.200.000
2019 7.200.000
Engelhorn Holding GmbH 44Added value
The distribu on of gross value added
20% 26% Human resources
State and ins tu ons
0%
1% Money lenders
Partners/shareholders
52% Company
Collec vity
2019
Human resources State and ins tu ons Money lenders Partners/shareholders Company Collec vity
2018 40.400.000 500.000 2.600.000 91.300.000 32.300.000
2019 42.400.000 420.000 2.400.000 82.900.000 32.500.000
Engelhorn Holding GmbH 45ENVIROMENT
Comment
In recent years the company implemented several measures to become more sustainable in respect of the environment
op mizing energy consump on, emissions control and waste management.
Among these ac ons:
the conversion of the ligh ng to LEDs for the shopping houses offices and the logis cs building;
the running project "Recocizer" to op mize energy consump on in the main buildings with the use of Ar ficial
Intelligence;
the coopera on with DHL shipping company to get 100% neutral shipping processes;
get rid of plas c bags replacing it with 99% of recycled paper bags FSC cer ficated;
ac on "Choose the right size and avoid 2kg of CO2 which your return would cause“ with the use of “FitFinder“ , applied
tool for online shopping that helps customer to find the right size for products.
From the data collected we can summarize that:
company's opera ng sites cover a total of 78,000 square meters;
10.967.471 KWh is the energy consump on amount registered in company loca ons in 2017;
around 440 to CO² have been saved between 2017-2019 due to the conversion to LED lights in the sales rooms;
energy intensity ra o decreased from 140.61 KWh/m2 in 2018 to 132.31 KWh/m2 in 2019;
water consump on in the company loca ons was 14.475 m3 in 2018 and 18.820 m3 in 2019.
Engelhorn Holding GmbH 46Objec ves
Addi onal replacements of LED ligh ng with an expected result of addi onal 210 to CO² savings. FY 2020
Changing electricity suppliers and turning on 100% renewable. FY 2021
Achieve a 100% Carbon neutral shipping process "DHL GoGreen". FY 2020
Determina on of e-Shop CO2 footprint and reduc on poten als within "Camelot Project". FY 2020/2021
Reduce waste of goods increasing collabora ons with Regional charity associa ons for the dona on of clothes. FY
2020/2021
Ac on “Repairing more & consuming less” implemen ng internal tailoring department's ac vi es. FY 2020/2021
Set up a central waste separa on points in offices, enter the use recycled paper for office supplies, copying paper,
hygiene ar cles, etc.. FY 2020/2021
Raise awareness among suppliers, employees and customers about environmental issues with specific training
and informa on campaigns. FY 2020/2021
Engelhorn Holding GmbH 47Consump on of the company loca ons
Methane Electricity Water
5000000 20000
15000
0000000
2018 - N/A 2019 - N/A 10000
The company The company
5000000
does not use does not use 5000
methane methane
0 0
2018 2019 2018 2019
Energy intensity ra o
Value
Year
(kWh/m²)
2018 140,61
2019 132,31
Engelhorn Holding GmbH 48Company vehicles
Number of vehicles Average age of vehicles
Year Value (number) Year Value (number)
2018 18 2018 2
2019 17 2019 2
Number of vehicle by type of fuel
0% Petrol
Diesel
53% 47% Methane gas
Lpg
Electric
2019
Petrol Diesel Methane gas Lpg Electric
2018 9 9 0 0 0
2019 8 9 0 0 0
Vehicles consump on
0% Petrol
41% Diesel
Methane gas
59%
Lpg
Electricity
2019
Petrol Diesel Methane gas Lpg Electricity
2018 10.500 8.700 0 0 0
2019 11.600 8.000 0 0 0
Engelhorn Holding GmbH 49Energy efficency
2018 2019
•Conversion to LED of the sales rooms. Further changes to LED are planned in 2020 with an expected
result of 210 to CO² savings.
Thanks to the conversion to LED lights around 440 to CO²
have been saved between 2017-2019.
Engelhorn Holding GmbH 502018 2019
By 2020 the company plans to get rid of plas c bags replacing
it with 99% of recycled paper bags FSC cer ficated.
Engelhorn Holding GmbH 51FINAL COMMENT The work done with Engelhorn to structure the Integrated Report has revealed the company's strong commitment in sustainability issues. Engelhorn is a company that maintains tradi on recognizing sustainability as a process of innova on and compe veness. In par cular the company is commi ed to the impact that its ac vi es and perfomances have on territory and local community. As a mul -brand trade company Engelhorn put all its effort to find the appropriate internal and external tools to address and improve its sustainability performances and impact. Among the ini a ves undertaken into this scope, the company chose to join the PMIR project with the aim of conduc ng an internal analysis to get a clear view of how its business model, ac vi es and opera ons can generate a posi ve impact also iden fying the risk areas to be er orient its choices and behavior. The company especially recognized that enhancing transparency with the repor ng ac vity will help its stakeholders - investors, suppliers, employees, and customers - to understand the company’s strategy, posi on, and performances on sustainability topics. A number of internal working groups have been set up by subject area. Each group it is composed by board members, managers and employees at various levels. Within this mul lateral approach that involves different exper se, employees themselves have the opportunity to ac vely par cipate in the innova on process being engaged in an open comparison in order to iden fy the right ac ons to implement. The company also set off external collabora ons with consul ng companies, research ins tutes and universi es. Deciding to tackle the complex issues of sustainability through a strong internal coopera on and the ac va on of external virtuous collabora ons, the company's approach is the winning one. During the data collec on phase, the importance of proper data management and storage for repor ng purposes emerged. Suppor ng ac ons and ini a ve with data is fundamental to enhance company performances and above all to monitor results over me in order to achieve specific objec ves. To this end, with a view to an integrated repor ng ac vity the implementa on of a complete database where new relevant indicators are included is one of the company's next steps. In addi on to the indicators proposed by the PMIR project, new suitable indicators have been iden fied together with the referents of each area. As an external figure that inves gate on several issues across different departments, the role of the Project Manager of Integrated Report it is complex and very challenging. The best part in this work is the chance that is given to the different departments to talk with each other discovering that sustainability is a shared path where everyone can give their own contribu on. It is very interes ng how the Project Manager of Integrated Report generates synergies between people from different department within the company.
METHODOLOGICAL NOTE
This Short Sustainability Report has been drawn up by using the GRI guidelines. The data collected are the most suitable for
the company's profile and economic sector.
Together with the company we have introduced new suitable indicators that were relevant for the purpose to give be er
evidence of each area.
ACKNOWLEDGEMENTS
My experience at Engelhorn has been excellent, extremely construc ve and inspiring. I had the opportunity to share my
knowledge to a recep ve and collabora ve company commi ed on sustainability goals.
This Report could not have the result obtained without the precious support of my tutor Mr Jörg NOH, Head of educa on
and training at Engelhorn.
My most hear elt thanks to him for the professionalism and passion with which he assisted me and introduced me to every
aspect of the company.
My grateful thanks to: Mr Gerri SCHOCH, Mrs Julia MÜNKLE, Mrs Leonie KAMPHAUSEN, Mr Christoph SCHNIEDER, Mrs
Kris n HESSE, Mrs Klara BLANCK, Mr Michael BARTSH, Mr Sashca HÖG and Mr Thomas RÖBLING for the interes ng
interviews and valuable support in data collec on. A men on to Mrs Katharina KRATZER for the helpful logis cal support
during my stay.
Last but not least a special thanks goes to COO Simon ENGELHORN for his forward-thinking vision that made all this possible.Short Sustainability Report 2019 - Engelhorn Holding GmbH 03.09.2020 Beatrice Cecchini www.pmir.it
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