SYNLAIT MILK HALF YEAR RESULT FOR THE SIX MONTHS ENDED 31 JANUARY 2021 CHAIR AND CEO LETTER

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SYNLAIT MILK HALF YEAR RESULT FOR THE SIX MONTHS ENDED 31 JANUARY 2021 CHAIR AND CEO LETTER
SYNLAIT MILK HALF YEAR RESULT FOR THE SIX MONTHS ENDED 31 JANUARY 2021
                        CHAIR AND CEO LETTER
SYNLAIT MILK HALF YEAR RESULT FOR THE SIX MONTHS ENDED 31 JANUARY 2021 CHAIR AND CEO LETTER
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    PAGE 02                                                                                                                                           CHAIR AND CEO LETTER

    FINANCIAL PERFORMANCE

                            664.2 M                                                            18,085 MT
                                                                          19%                                                                   16%

                       $
                       REVENUE                                                                 CONSUMER-PACKAGED INFANT
                                                                                               FORMULA SALES
                                                                                               Infant Formula Base Powder production down 61%

                            47.7 M                                                             13.6 MT
                                                              29%                                                                16%

                       $
                       EBITDA                                                                  LACTOFERRIN PRODUCTION

                            6.4 M                                                                  112.6 M
                                                          76%

                       $                                                                       $
                       NPAT                                                                    DAIRYWORKS REVENUE

    Comparisons are for the six months ended 31 January 2020 (HY20) unless stated otherwise.
PAGE 03                                                                                                            HALF
                                                                                                                   CHAIRYEAR
                                                                                                                         ANDREVIEW
                                                                                                                             CEO LETTER
                                                                                                                                   2021

          CHAIR AND CEO REVIEW

          Nau mai | Welcome                           execution of our strategy.               second year. The continuation of this
          Our first half was challenging, and we                                               uncertainty was one of several factors
          continue to find ourselves in a period      We will need time to get through this,   that resulted in the withdraw of our
          of significant uncertainty and volatility   but we remain confident about our        FY21 guidance earlier this month.
          as Synlait faces into several headwinds.    future. Our investment phase is
          This is impacting our short-term            complete. We have the capacity,          The knock-on effects of this demand
          operations and will impact our full year    capability, and customer base to         change continue to play out in real
          2021 financial result (FY21).               generate significant value. COVID-19     time. While sales of consumer-
                                                      hit us late, but we will emerge from     packaged infant formula fell 16% to
          We cannot control COVID-19 but we           the pandemic a stronger, more            18,085 MT, a larger impact was felt
          can control our response. This includes     sustainable Synlait.                     in our manufacturing recoveries with
          how we execute on our strategy. A                                                    infant formula base powder (IFB)
          strategy which was already positioning      COVID-19 impacts now being felt with     production dropping by 61% as we
          Synlait well for a sustainable, diverse,    our strategic partner ​​​​​​​            reset our outputs and inventory levels
          and recurring revenue base that comes       The revised demand forecast received     to a new forward outlook. We continue
          from multiple customers, sites, markets,    from our cornerstone customer and        to take a conservative view on the
          and categories in the future.               shareholder, The a2 Milk Company™,       recovery. While we remain highly
                                                      in December 2020 was significant         confident it will occur, the timing and
          Our focus is now to mitigate the            and sudden. It provided evidence         rate of recovery remains uncertain.
          impact COVID-19 has had on our              that the delayed impacts of COVID-19
          key customers as we manage costs            on consumer behaviour, channel           Despite this challenge, The a2 Milk
          and capacity and pull forward value         dynamics and supply chain disruptions    Company™ remains a strong strategic
          creation initiatives to accelerate the      are real as the pandemic enters its      partner. We are committed to supporting

          Synlait CEO Leon Clement (left)
          Synlait Chair Graeme Milne (right)
PAGE 04                                                                                                                         CHAIR AND CEO LETTER

them to restabilise local supply chains     execution of our strategy. Progress is     customer. Staff shift levels have also
and protect market access in the critical   encouraging.                               been reduced at Synlait Auckland and
China infant nutrition market.                                                         Dunsandel.
                                            Our short-term focus: mitigating
Another factor contributing to this         COVID-19 – cost and capacity               Value chain cost savings:
uncertainty is our ingredients business.    changes                                    ~$11 million annualised
The suddenness of the drop in infant        Since our December 2020 downgrade
nutrition demand, combined with             approximately $22 million worth of         Dry Store 4 will be complemented by
rapidly rising Global Dairy Trade prices,   cost savings have been captured.           a 30-wagon rail siding in May. This
foreign exchange, and a changing            These are in the following areas:          extends Synlait’s highly integrated
product mix, creates volatility. It means                                              manufacturing facility from farm-to-
we have not been able to rely on our        Operational cost savings:                  can to farm-to-port with containerised
ingredients business to absorb this         ~$10.8 million                             goods sent via rail between Synlait
impact as much as we would have liked.                                                 Dunsandel and Lyttelton Port. This
                                            An organisational restructure reduced      project generates a permanent
Finally, the pandemic continues to slow     salary costs by $1.9 million and ensures   annualised EBITDA savings of $8
the arrival and departure of goods in       our capabilities are better aligned with   million from FY22 onwards.
and out of ports globally. While this       strategy. Year-to-date discretionary
is a timing issue, we expect delays to      spending reduced $3.5 million. The         We have not lost sight of waste
continue for some time and this will        focus on cost control continues to help    reduction and yield improvement
likely impact our FY21 result further.      offset unavoidable spend.                  initiatives either which have an
                                                                                       annualised benefit of $3 million.
We continue to move forward                 Reviewing our production approach
Our focus is now on mitigating the          generated savings of $5.4 million          Our long-term focus: pulling forward
short-term impact by managing costs         and sees Synlait Pokeno manufacture        value and accelerating strategy
and capacity and pulling forward value      ingredients only as it focuses on          execution
creation initiatives to accelerate the      preparing for our new multinational        Having completed a phase of

                                                                                       Milk reception bay,
                                                                                       Synlait Dunsandel
PAGE 05                                                                                                                                                                                           CHAIR AND CEO LETTER

significant investment to create new        For The Planet, World Class Value         Outlook ​​​​​​​                             Board and management have                   Ngā manaakitanga.
growth opportunities, we are now well       Chain and Building A Healthier Synlait)   As signalled earlier this month, Synlait    considered the above factors and
placed to focus on delivery. It therefore   remains the same and continues to         is continuing to experience significant     how they will impact Synlait’s FY21
makes sense to refine and focus our         serve us well.                            uncertainty and volatility within its       profitability. There is still a range
growth strategy. Our purpose and                                                      business. This is due to:                   of scenarios contributing to the
ambition remain the same, but our           Despite the short-term challenges, the                                                company’s profitability, and our current    Graeme Milne ONZM
strategic focus has narrowed from five      fundamentals of our purpose, ambition     •   Ongoing uncertainty in The a2 Milk      outlook suggests a broadly breakeven        Synlait Chair
growth pathways to two value add            and strategy remain the same – and            Company’s expected demand for           FY21 NPAT result.
growth pathways. These are:                 the opportunities ahead are exciting.         the remainder of FY21 and FY22.
                                            Our team is mobilising around new             Synlait does not currently have         While all banking covenant ratios
•   Nutrition, Food Service and             opportunities that generate growth,           sufficient confidence to forecast       were met during HY21, Synlait has
                                                                                                                                                                              Leon Clement
    Ingredients have a business-to-         value, and efficiencies. Examples             when this recovery will occur. The      proactively engaged with its banking
                                                                                                                                                                              Synlait CEO
    business focus. They consolidate        include a differentiated ingredient           resulting impact of this on Synlait’s   syndicate to increase its leverage
    our Food Service and Infant             offering which commercialises our             business is two-fold: demand for        ratios to manage any risk at the end of
    Nutrition categories and include        Lead With Pride™ programme, the               consumer-packaged infant formula        FY21. The company’s FY21 business
    opportunities our new multinational     launch of functional creams and Synlait       remains uncertain, which in turn        plan is fully funded by its current
    customer will bring to Synlait. We      branded consumer products, and the            impacts forward infant base powder      banking syndicate.
    have also acknowledged the role         on-boarding of our new multinational          production and asset use.
    our ingredients business plays in       customer at Synlait Pokeno which                                                      Thank you ​​​​​​​
    optimising our assets.                  supports our diversification as our       •   Synlait’s ingredients business. The     Thanks to our employees, suppliers,
                                            infant nutrition business recovers.           sudden drop in consumer-packaged        and customers for your commitment,
•   Consumer Foods has a business-                                                        infant formula demand, combined         energy, and engagement. Thanks
    to-consumer focus. It will pursue       We also see opportunities to keep             with rapidly rising Global Dairy        also to our shareholders for your
    branded opportunities. Dairyworks       reducing waste and improving yields           Trade prices, foreign exchange, and     loyalty, and belief in Synlait’s purpose,
    is our mainstay as we build a           and efficiencies as we work to keep           a changing product mix, creates         ambition, and strategy. Despite the
    product portfolio to support New        capturing more value from the milk            volatility which limits returns.        adversity, we remain committed to
    Zealand and Australian consumers        we collect. And, the good thing is we                                                 being open and honest with you.
    and explore further offshore growth.    have already completed a large part of    •   Our expectation is that global          Our belief and commitment to Doing
                                            the investment required to tap these          shipping delays will continue and       Milk Differently For A Healthier World
Our enabling strategy (Net Positive         opportunities.                                further impact the FY21 result.         remains unchanged.
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