Banking Innovation Conference 2020 - February 25-26, 2020 Amsterdam, Netherlands
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Banking Innovation
Conference 2020
February 25-26, 2020
Amsterdam, Netherlands
Innovate Now!
Banking industry is undergoing a rapid state of change. Nowadays, high advancements in
technology make the market even more unpredictable, creating more opportunities and
challenges than there was ever before.
How to stay competitive on the market in the age of transformation? What are the new
ways to gain from the industrial revolution? What are the customer's expectations in 2020?
Banking Innovation Conference 2020 in Amsterdam will attempt to answer all of this with
the help of leading professionals and experts from around the world.
Key topics include the latest Key attendee titles include:
innovative trends from the
- CEOs, COOs, CTOs, General Directors, Digital
following themes:
Transformation Directors, Chief Innovation
Officers, Chief Technology Innovation Officers,
Fintechs collaborations in 2020? Chief Analytics Officers
Open Banking
- Directors, Global Heads, Heads, EVPs, SVPs,
Machine Learning for Process VPs of:
Automation
Business Development, Corporate
Cloud Banking
Development
Agile Innovation in Banking Digital Transformation
Digital Transformation Innovation, Strategy
Analytics
Big Data Retail Banking
Customer-Centricity Digital Banking, Open Banking
Project Controlling, Project Management
Risk Management
Operations Management
Cyber Security Risk Management
Chairman
Shah Mir
Financial Adviser
United Kingdom
Speakers
Maria Ebro Andreasen Alfonso Ayuso
Head of Change & Transformation - Agile@Scale Chief Innovation Officer
Danske Bank, Denmark Banco Sabadell, Spain
Stefan Andersson Evelien Witlox
Strategic Leader, Business Banking Global Director Payments & Cards
Nordea, Sweden ING, Netherlands
Simla Unal Sami Karhunen
Head for Marketing & Business Development Innovation Lead
BNP Paribas, France OP Lab at OP Financial Group, Finland
Gianni Demichelis Prerit Ahuja
Director (Analytics & Digital
Senior Banking Expert
Transformation) - Global lead
Italy
DNB Markets, United Kingdom
Mark Woodward Stergios Zlatanos
Head of Design for Savings. Small Business Segment Senior Manager
Investment & Wealth Piraeus Bank, Greece
Barclays, United Kingdom
Mohamad Zaraket Sindhu Bhaskar
EMEA Digital Lead Chairman
BNY Mellon, Belgium EST CAPITAL AG, Switzerland
Michel Drupsteen
Head of Mobile Payments
ING, Netherlands
Day One
Registration and Welcoming Coffee
09:00 – 10:00
(please use your QR code to register)
10:00 – 10:10 Opening Speech from the Conference Chair
10:10 – 10:40 KEYNOTE: Disruption of fintechs in the financial services
industry
Strategies for sustainable innovation to engage consumers now
and in the future
Explore solutions for collaboration with Fintech and encouraging
a culture of innovation
Evelien Witlox
Impact on financial services’ regulation
Global Director Payments & Cards
ING, Netherlands
10:40 – 11:10 CASE STUDY: Banking and criptoeconomy: how do we
connect them?
How cryptoeconomy could be defined?
The role of cryptocurrencies vs e-money
Effects in the financial system
How to scale it?
Alfonso Ayuso
Chief Innovation Officer
Banco Sabadell, Spain
Networking Break
11:10 – 11:30
(with coffee, tea and refreshments)
11:30 – 12:00 CASE STUDY: Is the relationship model gone/dead in the
new (open)banking landscape?
How to build relevant SME banking offerings
Easy Banking & Business partner, the winning formula
Open Banking as an enabler
Case studies from Nordea
Stefan Andersson
Strategic Leader, Business Banking
Nordea, Sweden
12:00 – 12:30 KEYNOTE: Risk Management
How to identify emerging risks and mitigate them?
How to use operational risk stress testing to create value beyond
regulatory compliance?
How to leverage machine learning and data analytics for
Gianni Demichelis advanced risk detection and prevention?
Senior Banking Expert
Italy
12:30 – 13:30 Networking Lunch
13:30 – 14:00 KEYNOTE: Big Data, Analytics & Machine Learning
The meaning of analytics / ML in practice, ideation and
implementation toolkits for leaders, self-assessment of analytics
maturity etc. with banking examples.
Prerit Ahuja
Director (Analytics & Digital
Transformation) - Global lead
DNB Markets, United Kingdom
14:00 – 14:30 CASE STUDY: Transformation is Hard and digital ones are
even harder: How to drive a successful digital transformation
in Banking
How to drive a successful digital transformation in Banking
The principals and capabilities you need to derive digitization?
Can digitization be driven from the bottom of the organisation or is
Mohamad Zaraket it a top down approach?
EMEA Digital Lead
How to bring key stakeholders and users along with the change?
BNY Mellon, Belgium
Networking Break
14:30 – 15:00
(with coffee, tea and refreshments)
15:00 – 15:30 CASE STUDY: Dare to be partners with your customers?
How to make sure we speak the language with our customers?
Developing consumer insights, marketing, and experience
strategies to drive innovation and cultivate customer engagement
Change management takes time
Simla Unal Understanding how failing to be customer-centric is the biggest
Head for Marketing & threat to your business
Business Development
BNP Paribas, France
15:30 – 17:00 PANEL DISCUSSION: Future of Banking
Sami Karhunen
How to develop meaningful levels of personalization using
Innovation Lead
OP Lab at OP Financial data and analytics?
Group, Finland
How to improve the customer experience with automation?
Alfonso Ayuso
Chief Innovation Officer How new technologies will shape the banking industry?
Banco Sabadell, Spain
17:00 – 19:00 Cocktail Reception
19:00 End of Day One
Day Two
09:00 – 09:30 Morning Coffee
09:30 – 09:40 Introduction Speech from the Conference Chair
09:40 – 10:10 CASE STUDY: How working agile will change the culture of
your bank
Agile development will change the way your organisation thinks –
from individual, to teams to the entire organisation because the
nature of agile ceremonies affect the brain and culture of your
company so very effectively.
In this talk, I will introduce you to the psychology behind the cultural
Maria Ebro Andreasen
change and what you should be aware of, to ensure you succeed
Head of Change &
with implementing agile ways of working and hereby, your cultural
Transformation - Agile@Scale
Danske Bank, Denmark change.
10:10 – 10:40 CASE STUDY: Servicing small business customers in times
of change
The – still valid – relationship-based approach
The role of technology
Lessons going forward
Stergios Zlatanos
Small Business Segment Senior Manager
Piraeus Bank, Greece
Networking Break
10:40 – 11:00
(with coffee, tea and refreshments)
11:00 – 11:30 KEYNOTE: What is happening in China, what we could learn
and how we could take it
first society to turning cashless
world strongest ecosystems
ecommerce innovations and hyperscale advantages
of banking platforms
Sami Karhunen
Innovation Lead
OP Lab at OP Financial Group, Finland11:30 – 12:00 CASE STUDY: Design Thinking and Innovation in Banking
What role design plays
What are the challenges
Examples of how it works at Barclays
The impact it's had so far
Mark Woodward
Head of Design for Savings.
Investment & Wealth
Barclays, United Kingdom
12:00 – 13:00 Networking Lunch
13:00 – 13:30 KEYNOTE: Composite Banking and Growth theories with
Fintech
Banking is broken, Fintechs are fragments, market needs a World
Bank in this 21st century
Coins & Tokens are profiteering, urgently needed Composite
Sindhu Bhaskar Banking
Chairman
EST CAPITAL AG, Switzerland
13:30 – 14:00 KEYNOTE: Mobile payments, heading towards mass
adoption and towards a better customer experience
The seven payment trends for 2020, what is hot and what is not?
From cash to plastic to mobile to mobile only. The rise of
contactless, new form-factors, mobile x-Pays seen through the
international ING perspectives on adoption, usage and scale
From friction to less friction to frictionless to invisible. How new
Michel Drupsteen regulation and new tokenization technology can help in creating
more seamless customer journeys
Head of Mobile Payments
From paying to shopping. Challenges ahead to further enhance
ING, Netherlands
the customer experience
Networking Break
14:00 – 14:20
(with coffee, tea and refreshments)
14:20 – 15:00 PANEL DISCUSSION: Innovation in Payments
Sindhu Bhaskar What is the role of mobile payments in the strong regulatory
environment?
Chairman
EST CAPITAL AG, Switzerland
How to deal with the disruption of IoT, data and blockchain in
payments to inform and improve commercial innovation strategies?
Michel Drupsteen
Head of Mobile Payments How to provide meaningful feedback loops to the customer over
ING, Netherlands
their payments?
15:00 End of the ConferenceVenue
NH Collection Grand Hotel Krasnapolsky
Amsterdam, NetherlandsBanking Innovation
Conference 2020
February 25-26, 2020
Amsterdam, Netherlands
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