ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR MARINAS21 WELCOME BACK INDUSTRY BEST WELCOME VICTORIA ANNOUNCES NEW RECEPTION EVER! DEVELOPMENTS AND BIG PLANS 2020 - 4th QUARTER
2 WATERLINE THE OFFICIAL MAGAZINE FOR MEMBERS OF THE PRESIDENT’S UPDATE MARINA INDUSTRIES ASSOCIATION LIMITED DECEMBER 2020 T here is no doubt 2020 from Colin to Suzanne has has been a different occurred seamlessly over year for us all and the the last few months allowing varying levels of lockdown and Suzanne to travel and meet effect on economic activity members which is a key diversely across the Nation strategy this year. and greater Pacific region has This year has also seen the CHIEF EXECUTIVE OFFICER: been immense and varied. MIA working very closely with Suzanne Davies Having said that we are more the BIA and AIMEX/Superyacht ceo@marinas.net.au fortunate than most watching Australia when talking and MEMBERSHIP & COMMUNICATIONS the winter arrive in Europe lobbying with all levels of OFFICER: and North America. Government. We value our Michelle Macready The marina and boatyard close working relationship industries in Australia have ANDREW with our sister organisations info@marinas.net.au had varied successes based CHAPMAN and believe that together we INDUSTRY EDUCATION OFFICER: have achieved far more in on the state government Vijaya Selveraj lockdowns and border enforcements. this challenging year than any one of the education@marinas.net.au Having said that NSW and SE Qld have had organisations would have individually. ADDRESS: a particularly buoyant winter whilst NE Qld There is no doubt the swift action of 53 Hume Street, Crows Nest NSW 2065 and Victoria have suffered greatly from the Australian Government has assisted the impact of border closures and health many of the thousands of small businesses POSTAL: restrictions on activities. that service our boating customers at the PO Box 1204, Crows Nest, NSW 1585 We at the MIA are looking to a more marinas and on the boatyards as we have Phone: + 61 2 9439 5806 normal, albeit Covid normal 2021 hopefully seen a huge increase in servicing and Fax: + 61 2 9439 3983 with faster turnaround on testing and a renovations over the winter this year. vaccine on the horizon which will allow I look to next year with optimism that Web: www.marinas.net.au National travel and hopefully a full Pacific our industry will thrive with the focus on Island bubble very soon. domestic tourism and experiences whilst MARINA INDUSTRIES Suzanne has briefed you in her report International tourism and Cruise liners ASSOCIATION LIMITED on the activities and news of the MIA are not in play. We as an Industry have a and there is no doubt 2020 has been a great opportunity to embrace technology very busy year servicing our members in and work together to offer that land- different ways. water interface where our customers I wish to thank and congratulate the MIA and visitors can create lasting memories Board on the commitment they made to with their families and friends. We need dig deeper and assist our membership to double down on our focus to protect throughout 2020 and the Covid crisis. The the environment especially our oceans Board is a very committed and experienced and waterways. This needs to be a whole group of individuals with diverse of supply chain focus and one which we INDEX backgrounds who have been diligent in can explore with like minded people at 4-5 CEO Update their focus on the MIA and its survival whilst Marinas21 which I’m sure will be our best 6 MIA Members lifting our offering to the members. conference yet. I would like to thank our dedicated MIA I wish you a Merry Christmas and a 6-7 Sponsor Spotlight staff who have delivered the Board’s Happy New Year and look forward to 8 Meet the Board strategy and who work closely with networking with you in May 2021 on the 9 Gold Anchor our members. The full CEO transition Gold Coast. 10-13 Clean Marina 14-17 Education The Marina Industries Association 19 Marinas21 Update office will be closed from: 20-24 Industry News Friday 18th December 2020 25 Technical – Monday 4 January 2021. 28-29 CEO Member Visits The MIA staff and Board would like to wish 30 Club Corner our sponsors, partners, members, and 31-32 Marina of the Year Awards industry a joyful and safe holiday season. 32 New Members We look forward to a prosperous year ahead. 33 Industry Moves 34 Legal Lines ADVERTISERS INDEX 3 Superior Jetties 7 AerLift 11 Roodberg 18 Crib Point Engineering COVER IMAGE: Royal Geelong Yacht Club, VIC. Aus. 21 Moore Management 26 Butchart Marine Services Back Cover Bellingham Marine WATERLINE Q 4 – 202 0
CHAIRMANS UPDATE DECEMBER 2019 WORLDWIDE FLOATING SOLUTIONS WITH THE SUPERIOR TOUCH Sanctuary Cove Marina Superior designs and supplies custom solutions for commercial or private floating marina needs worldwide. ) +61 7 5594 8200 * info@superiorjetties.com GOLD superiorjetties.com SPONSOR 2020-2021
4 C E O U P DAT E CHIEF EXECUTIVE OFFICER’S UPDATE DECEMBER 2020 H aving taken on the role from 1 possibly a Pacific bubble in place in October, I am both proud and time for Marinas21. delighted to bring you my first There are some great marina report as the CEO of the MIA. facilities in the north and south of Firstly, I would like to recognise NSW in more regional locations the enormous sacrifice our Victorian and I look forward to visiting those colleagues have endured over facilities soon. These areas are the last few months. On behalf all very busy now with the NSW of all members of the MIA thank population travelling within the state you for staying the distance and as some of the only options available congratulations for getting on for a holiday. top of the virus. We acknowledge There have been dozens of virtual that this has been a huge personal meetings with members and partners compromise for all Victorians, that around the country and indeed the it led to stress and health issues for world as I get to know everyone I some and that further, many suffered will be working with. While it is not significant financial consequences. the same as meeting in person, it is Looking around the world at the a step up from the phone and still uncontrollable state of the virus in very productive. I look forward to the many parts, I believe all Australians return of international travel so that I SUZANNE are grateful for what you have done can get to our members and partners and achieved. The effects of this DAVIES in areas around the Pacific and Asia. pandemic are yet to play out for many, I recently ‘virtually’ attended and and it will be harsh, however, we will face meetings - despite Covid and presented at the New Zealand be cushioned somewhat if we can at many, many more Zoom and Teams Marina Operators Association Annual least have our own domestic economy meetings. Thanks to all who have Conference. There were just under 100 able to operate and trade take place welcomed me. people in attendance at the meeting, between states. As I reported in the last Waterline, and it was nice to see everyone enjoy The Victorian boating and marina when the border to Queensland catching up with each other, sharing industries will no doubt soon begin opened in late July, I took the ideas and networking. We look to capitalise on the interest in opportunity to head north. I spent forward to doing this in May when recreational boating that the rest some time in the South East and we will all gather at Marinas21 on the of the country is experiencing. extended my trip to head further Gold Coast. This interest is reflected globally, north, taking a flight to Gladstone We have just about finalised the despite the severity of the virus in and driving up as far as Port Douglas program and look forward to releasing some regions. – visiting our members along the the outline in late November. We While recreational boating is way. There are still many members in are very excited to have confirmed booming, we also recognise that those Queensland, particularly the south- the arrangements for the Welcome marinas and businesses exposed east who I would like to get to and will Reception which will be sponsored to commercial operations, such do so as soon as the border re-opens. by the City of Gold Coast as they are as tourism, will continue to suffer As I write, it is not looking promising. delighted that the event will again be for some time. We are a collegiate I continue to get out and about held in their city. industry and I am sure that if there are locally around Sydney and last This is likely to be the ‘best ever’ ways in which we can band together month was privileged to make my Welcome Reception we have held to help, we will and the MIA will be first Certified Member presentation and is sure to set the tone for the happy to co-ordinate any assistance when I visited Jones Bay Wharf to rest of the conference. Departing you feel we can reasonably provide. present Scott Cotton with his Certified from Southport Yacht Club’s new My priority when starting my new Marina Operators Certification. superyacht berth, a casual dinner will role, was to meet as many MIA We think Scott may be one of the be served during a Broadwater cruise members and partners as possible youngest ever Certified Managers. aboard the Superyacht venue YOT and it has been great to ‘hit the road’ Congratulations Scott. Club. We are very grateful to YOT Club and do just that. I have an operational South Australia opened in October, owner, David Fisher who has provided background, having spent the last 15 so I made it down to meet nearly the venue for us at no charge in a years running marinas. For me it is all our SA members and partners. I show of support for our industry. This important to get to know members believe Tasmania is likely to be the will be an event not to be missed, so quickly as well as your marina facilities next border to open and I am hopeful make sure you are ‘on board’. as this helps me to better understand I will get to Victoria very early in the Despite the disruptions this year, the diversity of operations, the new year. WA is also looking like a your Education Officer Vijaya was challenges and how the MIA can be 2021 trip. We only have one member busy ‘pivoting’ (a great pandemic better positioned to deliver support in NT, Cullen Bay Marina and it will not word) to change the format of our and service to you. be forgotten either. My hope is that courses so that we could deliver To date, I have had over 70 face to we have all internal borders open and many courses online. As we have all WATERLINE Q 4 – 202 0
C E O U P DAT E 5 been further forced into the online world, it seems that we have adapted well, organised ourselves differently and enjoyed learning in this way. Permanent delivery of some courses online will certainly be a positive legacy of the pandemic, such as Emergency Preparedness, which 44 people attended. Webinars too have seen a massive increase reaching over 400 people. We acknowledge however, that not every course is as effective online. We delivered an Intermediate Marina Management (IMM) course online in July/August and another is being conducted in November/December geared towards the Middle East/ Asian markets. The feedback from the first course was more positive than we expected in terms of delivery, although it certainly didn’t have the networking benefits that come with the face to face course. I know many Suzanne Davies presenting the Gold Anchor flag to James Holyman, CEO Robe District are waiting to take this course until Council and Micheal Wilkin, Harbour Master for Robe Lake Butler. it returns as a face to face course, which I hope will be in 2021. It was very disappointing not be able to run practices under the auspices of the an Advanced Marina Management Ombudsman for Small Business will (AMM) course this year but have one My priority when starting my report by the end of the year. We scheduled for 2021 which we expect new role, was to meet as many are working on other initiatives in will be well attended. We look forward the insurance space and talking with to a big year in local education MIA members and partners insurers and brokers and will provide delivery in 2021. as possible and it has been information when we have more to We will finish the year with just under report, but be assured we are aware of 300 MIA members. Thank you for your great to ‘hit the road’ and many of your concerns in this area and ongoing support of the Association. do just that. are working hard to find solutions. In consideration of the varied impacts Before I sign off, I will take the of the pandemic, subscriptions will opportunity to thank Colin and be held at current levels next year. If the successive teams that he has any members are suffering significant in August and the 144 participating led during his tenure in charge of financial hardship in relation to the marinas have received a copy (copies the MIA. He was responsible for pandemic, we will work with you can also be purchased from the transforming the Association from to help you through these times so MIA website). With a 47% response a largely volunteer run organisation please get in touch when you receive rate, the data is a very reliable with part time support, to the your membership renewal notice. representation of the industry. By professional, supportive and effective It has been difficult to conduct the end of the year we will have fact representative body that it is today. accreditation audits for the Clean sheets available which summarise the The MIA has benefited greatly from Marina and Gold Anchor programs key take-aways from the survey, so the steady leadership that Colin this year, but it is all starting to get look out for these. With four surveys provided and stable direction and back on track with re-assessments now conducted across eight years, the strategy provided by the board. I taking place in China, Singapore, Fiji, trends are clearly emerging. Colin will hope to continue and build on these Indonesia and Australia. It may take a present these trends at Marinas21, his solid foundations. little longer before we can get back return cameo appearance. Thank you for the warm welcome to all regions. We will finish the year With regards to advocacy, other and support given to me in my early with approximately 60 Clean Marinas than all the representations made to stages in the job. I am looking forward and 40 Gold Anchors. As you may be government in relation to industry to working with you all in the coming aware, Marine Recreation Association, support and reopening in relation years and together achieving great the representative body on the west to the pandemic, the most critical outcomes for our industry. I wish coast of America has just partnered items are the work that Colin has everyone a safe and happy end to the with the MIA on Gold Anchor and been championing with the Australian year and I am sure we are all looking their intent is to begin rolling out Gold Energy Regulator (AER) and forward to a more stable 2021. Anchor accreditation before the end representations around insurance, My very best wishes for a safe and of this year. This is sure to give the both for boats and marina facilities. happy boating and festive season. program added consumer exposure. We will soon provide members with a The Club Marine 2019 Health of the guidance note regarding the AER and Suzanne Davies Marina Industry Survey was released we believe the inquiry into insurance Chief Executive Officer Q 4 – 2 02 0 WATERLINE
6 MIA MEMBERS helping to monitor compliance and • JOB ADVERTISNG / RECRUITMENT environmental performance. One of our most popular sections on • WATERLINE MAGAZINE – The most the website is the Jobs Board where widely distributed printed publication members can promote jobs they are in the Pacific. MIA members receive recruiting for. For Further details, both printed and web-based versions. contact Michelle via • INDUSTRY EXPOSURE - all member info@marinas.net.au. media releases forwarded to the MIA • SPONSORSHIP OPPORTUNITIES – MIA members have access to a are found on our website in the Media MIA Sponsorship not only supports number of exclusive benefits. Where Centre. This is a great way to keep your industry, but importantly provides an additional payment is required, industry updated on what you are significant exposure to a very targeted as an example for training, members up to. market. Sponsorship opportunities are receive significantly discounted rates. • CERTIFIED MARINA MANAGEMENT restricted to MIA members only. We believe that those who support QUALIFICATION – The MIA is the • REGIONAL NETWORKING MEETINGS the sustainable growth of the marina certifying body for Certified Marina Invitations to MIA’s annual regional industries should benefit from their Managers (CMMs). There are three meeting are an exceptional investment. If you’re interested in joining different qualifications open to networking opportunity open to the MIA, contributing to the industry applicants who have graduated from members and invited guests only. and receiving member benefits, contact the MIA’s globally recognised Marina Meetings are held annually at Michelle Macready on +61 2 8197 4754 or Management Courses. convenient locations in all regions. email info@marinas.net.au. • TEMPLATE DOCUMENTS, REPORTS • BI-ENNIAL MARINAS EXHIBITION & What is available? Make sure you are AND RESOURCES are available CONFERENCE – Exclusive member not missing out! free of charge, or at significantly rates for attendance and exhibition • EDUCATION & TRAINING DISCOUNTS discounted rates. space. Exclusive discounts on all training • CLUB MARINE MAGAZINE • CLUB MARINE MARINA OF THE YEAR courses run by the MIA and the Global ADVERTISING DISCOUNT – MIA AWARDS – Awards to outstanding Marina Institute (GMI). members receive a 10% discount on marinas, clubs and boatyards in • GOLD ANCHOR ACCREDITATION – advertising costs. Australia and overseas presented by Access to join this global marketing • WEBINARS – attendance is free of the MIA. Member rates for entry. program with exclusive discounts to charge for members. Non-members members. may attend for a fee. Past webinars Note: new member benefit ideas are • CLEAN MARINA ACCREDITATION – can be found on the website under always welcome. If you have an offer Exclusive member discounts which the ‘Training and Certification’ tab. regarding a product or service that may provides the benefit of an external You must be logged in to view be suitable as a member benefit please audit and best practice guidance previous webinars. contact Michelle at the MIA. The MIA has launched ‘Marina Marketplace’ MEMBER RENEWALS 2021 on the new website. A The MIA board has resolved to hold subscription fees at their place to promote to the current level for 2021. Members experiencing financial hardship are industry used goods asked to discuss available options with the CEO. or equipment for sale Membership renewals will again be sent out electronically in early or that a purchaser December for the 2021 year. Your current membership will expire on is seeking to buy. It December 31st 2020. is also a great place International Members are given the option to pay membership to advertise available fees for multiple years. These will be available for a period of 1-3 tenancy space, or for those seeking to years (January to December). If you are interested in taking up this find space. Members can enjoy use of this option, please contact Michelle in the MIA Office for details. service without charge as part of their All payments are due by the January 31st, 2021 to renew your member privileges. Non-members may list membership. items at a fee. For any membership inquiries, please contact Michelle on Contact the MIA on info@marinas.net.au 02 9439 5806 or info@marinas.net.au. for advertising rates and further details. M IA Bronze sponsor MSL Solutions, formerly MPower MSL have a new name and a new look… but are for people to remember who they are and what they do. MSL Solutions provide technology the same great team committed to for customers across multiple providing you with the best products industries in the sports, hospitality and services for your marina. and leisure markets. Speaking to their customers it became clear that Why have they changed they are known by different names in their name? each industry and therefore wanted a Its’ simple. They want to make it easy consistent brand across all industries WATERLINE Q 4 – 202 0
S P O N S O R S P OT L I G H T 7 moving forward. In the Marina guests mobile devices, industry the company is usually which provides you known by their product name – Marina with ways to engage no Focus - and while this is definitely not matter when and where going away, they have now brought people transact. For all their products under one company example, with the new banner – MSL Solutions. mobile and contactless Over the past 12 months MSL ordering solutions, Solutions have consolidated their members and guests product offerings and are confident can order food or they can offer all of their customers drinks from a table, at functional technologies that work their berth, or wherever for them. Committed to being at the they are in your club. leading edge… not bleeding edge…of As an extension to the technology and they are focused on POS, data and analytics delivering solutions that help marinas platforms provide both engage with their customers. real-time and historical data. Managers As part of the rebrand, a new can use data to optimise your website www.mslsolutions.com has operation, make better decisions and been launched. use it to develop targeted marketing MSL Solutions is focused on working campaigns and promotions. with marinas to deliver outstanding For the marina manager, there is help experiences every time a member or to automate the management of your guest interacts with you, whether that marina effectively with quick access to is in the clubhouse, on the dock or in current agreements, boat registers, the service yard. berth availability and scheduling At the clubhouse, the technology options, as well as analytics on helps promote engagement, and occupancy levels. including costing, quoting, tracking that is achieved by extending point In the yard, there is a complete and invoicing. of sale (POS) technologies beyond solution to manage day to day If you’d like to know more visit the counter, onto your members and operations of the service yard www.mslsolutions.com. Fully customised machines to maximise your capabilities 1000+ MACHINES AROUND THE WORLD… 6 MACHINES ALREADY IN AUSTRALIA… SEND US AN INQUIRY G45/76-84 Waterway Dr, Coomera, QLD, 4209 T: (+61) 7 5556 0244 E: info@aerlift.com.au W: www.aerlift.com.au Q 4 – 2 02 0 WATERLINE
8 M E E T T H E B OA R D Meet the Board The MIA Board of Directors is responsible for driving the Association’s strategic direction and providing industry leadership and guidance to ensure the long term sustainability and growth of the Association. You know the names, but do you really know who they are? Over six editions we will introduce you to each Board member through their response to a series of set questions to provide an insight into their lives and what drives them. Lorraine Yates (Director) boatyard, and that’s where I found myself most at home in the world Brief summary of background: of boating. Like so many of us, I was fortunate to grow I’m now General Manager of White Bay 6 Marine Park and Sydney up on the coast. La Perouse, on the northern Harbour Boat Storage, located in Balmain, Sydney Harbour, and I head of Botany Bay, is a paradise for all love it. We have a 13 bay boatyard and 145 boats in dry storage, things aquatic. That was the foundation for and the biggest fuel wharf on Sydney Harbour. Its fast paced and, an inextricable affinity with our waterways. as a result of COVID-19, we’re smaller than we were so the pace is Post university took me to Canberra where even faster. To do this job well you’ve got to be driven by business I put my skills to the test in the political success like you own it, but be cautious and conservative, because environment as a policy analyst, essentially you don’t. I work closely with the industry where I can and am developing and implementing public policies, privileged to bring my diverse experience and influence to the BIA laws and regulations. Back in Sydney 15 years later, along with NSW Council as well as the MIA Board. my husband, we built and managed our own successful Sydney Harbour based business for ten years, operating large and small What initially attracted you to the marina industry? water taxis. The working harbour. I love the industrial aspect of the waterfront, the history, the people, the expertise. We’ve evolved into a clean, What is your industry experience and what are you modern working harbour. I now can’t imagine working any place else. up to now? Countless hours operating a busy fleet of water taxis brings an Where do you see the industry in ten years? intimate knowledge of one of the most beautiful harbours in the One of the most rewarding parts of my work is guiding young world, as well as the needs of the boating community. Those of men and women towards excellence, to help them to set goals and us who know small business know you have to turn your hand to to support them to reach their full potential. They’re the future of everything; sales and marketing, financial management, people our industry. The investment we’re making now into education management, customer service, and in this industry you also and training, setting safety and quality standards and raising have to be a master of regulatory compliance…and of course boat professionalism in workplace culture is the strongest indicator of maintenance. That means having done some hard graft in the our industry future. Mike Harvey (Director) In 2015 I joined d’Albora Marinas based in Sydney working on major Brief summary of background: projects, commercial leasing and general operational issues across Boats and marinas have always played a their seven sites. major role in my life, I grew up in the UK on Recently I returned to Queensland and am very happy to be the shores of the Hamble River, probably the engaged as the General Manager of East Coast Marina the 550 berth part of the country most densely populated (310 wet, 240 dry stack) commercial marina located at the centre of with marinas. Through my teens most Manly Boat Harbour, Australia’s largest marina complex. weekends and holidays found me in one boatyard or another beside the river helping What initially attracted you to the marina industry? my father restore a succession of wooden Although saltwater can’t really run through my veins, I have boats, or researching his next project. always gravitated to the waterfront. When the time came to settle After a brief University career in London (not enough time on the ashore with a young family I was lucky to move almost straight waterfront for me) I took up as a professional sailor, starting with from command of a boat to managing a marina, then found what a yacht deliveries, then cruising instructor, before moving onto bigger fantastic group of people those who work in the marina industries yachts. By the time I moved ashore in 1999 I had covered over are. Although I have seen marinas through economic conditions 100,000 nautical miles at sea and had run charters in most of the good and bad, my keenness to stay involved does not wane. world’s best known locales. Where do you see the industry in ten years? What is your industry experience and what are you I see quite a renaissance coming, where for a few years people have up to now? been concerned that our market is dwindling as the average age of I started my marina career on the Gold Coast at Hope Harbour boaters rises, Covid times have really helped to demonstrate the huge Marina in 1999, then moved on to Runaway Bay Marina and spent opportunities that come with owning a boat. Utilisation and demand 11 years with the company. During that time I gained my Certified for boats of all kinds is better now than it has been for some years. Marina Management qualification and was nominated to join I see particular growth in the more affordable end of the spectrum, the Board. I have been privileged to be part of the Organising particularly where convenience is the focus. Dry storage and boat Committee of the Marina conferences for the MIA ever since 2007. share will be the big winners as the decade plays out. WATERLINE Q 4 – 202 0
GOLD ANCHOR 9 RAISING THE GOLD ANCHOR PROFILE W ith the hiatus in Gold Anchor assessments around the globe due to Covid-19 there A Global Gold Anchor web directory also lists those Gold Anchor has been time to reflect on the marinas that choose to program. What is needed to take it be listed. to the next level including greater In reality though much consumer awareness and for it more effort and resourses to drive business to Gold Anchor are needed to build accredited businesses? consumer awareness if In considering the program’s Gold Anchor acreditation current status it is worth is to drive business to the remembering the large strides that accredited marinas. As have been taken with the program member and Association’s since 2010. MIA created a Gold funds are limited we will Anchor program alongside The Yacht continue to rely primarily Harbour Association (TYHA) Gold on accredited members Anchor program to better reflect the to actively promote their nature and the needs of the industry status as accredited Gold in the Asia Pacific region. In 2012 Anchor Marinas. the first MIA consumer advertising With the Marine was conducted in boating consumer Recreation Association magazines. (MRA) now joining TYHA Subsequently the two programs and MIA there is also became one and the current MIA/ scope going forward to TYHA joint venture continues to increase the collective operate most successfully with marketing activity for consumer ongoing refinements made to the marketing as well as promotion via program. Globally there are some marina directories. 150 accredited Gold Anchor marinas Much of the benefit of Gold Anchor and with the Marine Recreation participation will continue to be Association (MRA) based in its effectiveness in contributing to California now rolling out the improved businesses preformance. program, participation is expected As one long term Gold Anchor to grow strongly. participant has stated: “Participation MIA has conducted trade and in Gold Anchor has lifted staff consumer advertising in an attempt performance, increased our focus to build program demand and on strategies to continually improve consumer awareness. MIA and TYHA customer service and ultimately have conducted trade advertising boosted the bottom line” (Darren in Marina World and MIA has been Vaux, GM & Co-Owner, Empire Marina active in the industry media with Bobbin Head, Sydney, Aust.). regular Gold Anchor stories. Colin Bransgrove Q 4 – 2 02 0 WATERLINE
10 CLEAN MARINA SHAPING THE FUTURE OF CLEAN MARINAS T his year has seen more challenges than any business should INTERNATIONAL CleanMarina process for both the marinas and the assessors in the short term. These current relevance of particular criteria, best management practices and areas that require regulatory updates. Overall, have to face in a lifetime. documents will be used the view was still that the Clean Marina As an industry we have as a template when the program is a fantastic tool for marinas faced these head on and FISH FRIENDLY criteria and documents are to use to bring their sites up to a high together. Many marinas and updated post review. environmental standard using best clubs have taken the opportunity to As part of the Consultation Phase, management practices. Feedback was undertake improvements, whether it the MIA held an online focus group in also provided into how the guidebook be structurally, aesthetically or through October which included several Clean on best management practices could policy and procedural review. The MIA Marina site assessors and marina and be even more worthwhile for marinas. is no different. yard managers who are currently The next stage of the review process As part of the MIA’s commitment to accredited under the program. During will see BMT Commercial Australia encourage environmental compliance the meeting, issues such as stakeholder undertake a regulatory review including and the use of best management perceptions, the core objective reaching out to state EPA’s, followed practices in marinas, the MIA is and structure of the program were by an update of the criteria in the currently undergoing a review of the discussed in addition to the review of audit document and corresponding program and audit process. Current self-audit and assessor documentation. best management practices in the audit documentation has been updated The review of the documentation guidebook. The review is scheduled to to assist with a more streamlined revealed some great insights into the be completed by March 2021. FLURRY OF MARINAS RE-ACCREDIT FOR ANOTHER THREE YEARS W ith state borders now re-opening in Australia and businesses returning to a new-normal in Australia Royal Motor Yacht Club Broken Bay re-accredited as a Clean Marina in October. It was noted that the club Currently there are another six marinas going through the re- accreditation process. and internationally, a number of has an impressive focus on training, marinas have undertaken the re- emergency preparedness and clear accreditation process in recent months. lines of communication. It is important NEW ACCREDITATIONS Congratulations to Empire Marina that training in these areas is not just Clean Marina & Fish Friendly Bobbin Head who re-accredited as undertaken sporadically or during - South of Perth Yacht Club, WA a Clean and Fish Friendly Marina. It the induction of new staff. All marina was noted by the assessor that boat training calendars should include RE-ACCREDITATIONS owners are encouraged to use the on- emergency training for staff during site tenants as they are required to be inductions and as refreshers on at least Clean Marina & Fish Friendly inducted and are subject to contractual an annual basis. As part of the Clean - Empire Marina Bobbin Head, NSW obligations to ensure environmental Marina program records of training Clean Marina best management practices. For are required. - Coomera Waters Marina, QLD many marinas who have tenants or Coomera Waters Marina based on -R oyal Motor Yacht Club contractors onsite it is recommended the Gold Coast has recently been Broken Bay, NSW that marinas review contracts for the re-accredited as a Clean Marina. The next renewal period to ensure that marina was initially accredited in 2008 your tenants are bound to support the and consistently upholds the best same environmental standards that you management practices of being a uphold in your marina. Clean Marina. Royal Motor Yacht Club Broken Bay display Clean Marina Flag. Coomera Waters. WATERLINE Q 4 – 202 0
CLEAN MARINA 11 SOUTH OF PERTH YACHT CLUB AWARDED INTERNATIONAL ENVIRONMENTAL ACCREDITATION T he South of Perth Yacht Club has achieved accreditation under the International Clean Marina Program opportunities to incorporate fish friendly structures into the marina to encourage marina life and the along with the additional recognition education of marina visitors on local of it being a Fish Friendly Marina. fish species. Situated on the beautiful Swan When advised of the successful River, the marina was successful accreditation, David Harries, General in the rigorous, independent Manager of South of Perth Yacht Club assessment process which audits a commented, “South of Perth Yacht 103-point checklist. The Clean Marina Club has been conscientious about Program and assessment criteria MIA WA Director, Stuart Walton presenting the Clean its marine environment obligations was developed by industry and Marina flag to SOPYC Commodore John Midolo. due to its proximity on the Swan and government specialists in Australia. Canning Rivers and is proud of our The audit includes inspections of mechanical activities, technological improvements and preventing noxious run-off boat maintenance and storage, fuelling, facility and waste from the slipway and hardstand entering the river waters. Our management, workshop, risk management and emergency accreditation as a Clean Marina and Fish Friendly Marina is a planning and boater education. A detailed written report is natural progression of our efforts to constantly improve our provided to the Marina following the site audit. environment for members and the community of Perth.” “The South of Perth Yacht Club has long been a wonderful MIA President Andrew Chapman praised club management site that has always had proactive environmental initiatives noting, “This significant achievement by such a high-profile in place so it is great to see them accredit as a Clean Perth club is important for the industry and the club as Marina” said Suzanne Davies, CEO of the Marina Industries it demonstrates environmental leadership to the wider Association which administers the program. community. We now have Clean Marinas and Fish Friendly The Fish Friendly accreditation is an addition to the Clean accredited marinas in Australia, Asia and the UAE. These Marina accreditation, which assesses advanced elements of marinas are setting the benchmark for environmental environmental planning and management, such as identifying leadership and it is great to see”. www.roodberg.com Moving forward E- no w w w. v ro CH a C t io od E n be r g K !!! .c om /n s ew s BUTCHART MARINE SERVICES Phone: 0438 548 163 Mail: greg@butchartmarineservices.com.au Q 4 – 2 02 0 WATERLINE
12 CLEAN MARINA CLEAN Royal Papua Yacht Club has been NEWS busy and can teach us all some lessons on how to do fun and informative signage! It checks off some boxes on the Clean Marina and Fish Friendly audits too… The following topics were targeted: Phuket Yacht Haven staff joined Phuket 1. Kids’ Fun – save our oceans with Green Day 2020 in October to help kids’ dialogue and facts clean up the beaches around the island. 2. Our Fish Friends in the marina – Over 1,700 kg of rubbish was collected species and descriptions with a majority being single use plastics, 3. Listing the variety of our shoes, foam, fishing ropes and nets. mangroves and protecting them 4. Save our Oceans and initiatives the club has achieved environmentally. They incorporated their Plastic Pledge 5. Other Visitors (species) to the marina and some dangerous ones too!!!! General Manager, Aaron Batts CMP said, “We think it’s a great initiative that is educational for all markets, fun, vibrant and conveys important messages in line with our commitment to the environment and also our pledge.” Plastic Pledgers Provide Update on Progress • At Gladstone Marina, QLD and the greater port, they have The Pledge to Eliminate Single Use Plastics was created 18 rolled out the use of re-useable water bottles to limit single months ago during Marinas19. Those marinas which Pledged, use bottles. committed to working towards the reduction and eventual • Birkenhead Point Marina in Sydney were one of the first elimination of single use plastics in our industry. marinas to make dramatic changes. During 2020 the team After such a tumultuous year what have the Pledgers achieved? has maintained the 2019 range of plastic free products, i.e. branded keep cups, enviro bags, compostable shopping 56 marinas, clubs and industry businesses have signed the bags, bio coffee cups and lids, plastic free beverages in the pledge, including from New Zealand, Fiji, Hong Kong, Papua cold fridge (only glass and aluminium) and all coffees and New Guinea and the USA. teas consumed at the marina by customers are now served • In Fiji, the Government has imposed a total ban on plastics in porcelain cups. this year. Port Denarau Marina utilises biodegradable They have also gone back to the “old fashioned” cookie jar plastics and was planning on acquiring corn starch garbage and done away with plastic wrapped biscuits. The plastic bags. These were being sourced out of China and then wrapped pies have also gone offering ‘naked’ pies straight COVID hampered all progress in this direction. The marina from the warming oven and into a paper bag. The range of carries out an in-house recycling program. compostable packaged chips and snacks sold at the marina • At the Royal Hong Kong Yacht Club all single use plastic kiosk have also increased. For every product purchased for has been eliminated since 2016, including bottled the marina, the packaging has become an integral part of the water, butter cup, yogurt cup, cutlery and straws. Their selection criteria. Sustainability Working Group is working on more projects • Coral Sea Marina in relation to single-use-plastic. They participate in the and Resort situated Clean Regatta Program, where one requirement is no in Tropical North single-use-plastic bottles to be used in the race. A “Pick Qld has actively Up Plastic” program is being launched to encourage sailors worked towards the to pick up plastic from the sea on their way back after the reduction of plastics race, and pick up the plastic from the water while they are since they signed waiting to dock. the Pledge. To date • Westhaven Marina in Auckland, NZ has recently moved to they have achieved a paperless parking permit system negating the need for the following: thousands of plastic vehicle window pouches. - All marina owned • At Yamba Marina on the NSW North Coast the use of plastic event venues use only recyclable canned water bags from their Kiosk and Café have been eliminated. - All marina resort F&B outlets have either eliminated straws The number of recycling bins onsite has increased and or are using non-plastic options –signed up to The Last the refilling of water bottles from taps on each berth is Straw on the Great Barrier Reef Campaign encouraged. There is also increased monitoring of general - Stainless Re-usable Water bottles are available for sale waste to remove plastics. - Branded hydrations stations have been installed • The Motor Yacht Club of Tasmania no longer stocking - Marina guests receive an enviro shopping bag upon check in plastic water bottles or straws in the restaurant or bar. All - Marina courtesy cars are stocked with enviro shopping bags plastic bags used are recycled and suppliers shrink wrapped - All new commercial tenant leases include a clause stock packaging is highly discouraged. All drinking water preventing the sale of take-away drinks in plastic bottles sold is in cardboard containers, straws are environmentally - Environmental signage has been installed throughout the friendly and takeaway coffee cups and lids are eco marina, advocating for the elimination of single use plastics cardboard. The MIA Single Use Plastic logo is displayed in - The marina is plastic bag free – communicated through the weekly members’ newsletters and in the bar area. marina rules, berthing agreement and Welcome Book WATERLINE Q 4 – 202 0
CLEAN MARINA 13 BUILDING BUSINESS RESILIENCE: USING A RISK MANAGEMENT APPROACH Authored by Jeremy Visser, Geoff Withycombe, BMT Commercial Australia I f 2020 has taught us anything, it is that we can never take anything for granted. Industries everywhere are facing a rapidly changing and increasingly uncertain world which brings both risks and opportunities. Within the maritime industry, some of these challenges include: •a changing climate, bringing a higher risk of extreme weather events and the deterioration of infrastructure; •c hanges in environmental policy and regulation and associated development opportunities; •c ompetition with urban encroachment and social expectation; •c hanging customer needs and expectations, especially with the emergence of greener technologies; and, • s hifts in boating practice, which has been particularly pronounced A resilient marina business, and more approach helps you to tailor your over the last six months via access broadly, a resilient maritime industry, business resilience to the specific restrictions through to user will be ready to both face these needs of your marina and local demographic and boat type shifts. challenges as they arise and provide environment. Recognising and responding to leadership across the broader The MIA and BMT recently presented these challenges in advance is all business community. a webinar on the use of the risk part of building business resilience. Building business resilience can be management framework, including done in a number of different ways. worked examples of real and emerging One of these ways is through the use risks for marinas. Two of the most Your Resilient Marina via a of a risk management framework. prominent of these are the impacts of Risk Based Approach A risk management approach gives climate change and the variability of you a simple, repeatable process to environmental regulation, but others Key drivers help you understand and prioritise include the post-COVID recovery of •B usiness continuity and cost existing and emerging risks to your the tourism sector, ongoing changes in avoidance business. The process is less about insurance premiums, the management •R esponding to investors and developing nicely coloured matrices of marine plastics, and addressing financial disclosure and more about the process of derelict vessels. In each of these •S eeking to manage insurance understanding your risk exposure and examples, a risk-based approach will premiums and reduce claims how acceptable those risks might be help you to prioritise where you should •R esponding to public and within your current business setting. put your effort and to be ready for stakeholder concern about Not every marina has the same issues before they arise. preparedness business risks just like not every •R esponding to broader Government marina manager has the same risk For more information contact BMT at: strategies tolerance so adopting an industry- Jeremy Visser, Senior Consultant • Corporate responsibility standard management approach may Tel: +61 (07) 3831 6744 Key Benefits not be the best fit. So a risk-based Email: Jeremy.visser@bmtglobal.com •Q uick, inexpensive, simple and practical Useful links: • Utilise existing information •h ttps://www.marinas.net.au/training-certification/webinars (Access to MIA •B uild necessary awareness and Members Only) capacity of key team members • https://www.iso.org/iso-31000-risk-management.html •U nderstand what the real knowledge • https://www.amsa.gov.au/vessels-operators/domestic-commercial-vessels/risk- gaps are management-national-system •E mbed outputs directly within facility planning and operations • https://www.environment.gov.au/system/files/resources/fa553e97-2ead-47bb- ac80-c12adffea944/files/cc-risks-full-report.pdf Q 4 – 2 02 0 WATERLINE
14 E D U C AT I O N N E W S TWO ONLINE IMM COURSES MIA EDUCATION HELD THIS YEAR 2021 - DEVELOPING CATALOGUE OF T he MIA conducted two online Intermediate Marina Management (IMM) courses this year – the first online format of its kind with 26 participants attending the courses from seven countries, Australia, New Zealand, Thailand, ONLINE COURSES United Arab Emirates, Qatar, Israel and China. This course is usually conducted over five days as a residential course where F or many, this year has been a time of reflection and change, especially in the way services are strong, valuable networks are established during a shared learning experience. These friendships and networks are maintained for years after the course and strengthened at industry events such as regional meetings and marina communicated and delivered. The conferences. While feedback from the online course was positive, the MIA MIA has taken this opportunity realises the value of the face to face, residential format and will continue to to develop further educational deliver the IMM in this format. The next IMM course will be face to face in initiatives to be better prepared Queensland’s Gold Coast from 22nd – 26th August 2021. in the post COVID world. The MIA recognises the benefits of online learning and its potential to gain a global audience. While not everything in a face to face classroom environment can be replicated online, there is a lot which can. A couple of significant benefits to learning online is the increased amount of information students can learn and the flexibility to access training anytime, anywhere. In 2020, the MIA has trialled two courses on an online platform and moving forward, will develop and adapt a further three courses 2019 IMM Course - Gold Coast. online in 2021. ARE YOU PREPARED FOR AN EMERGENCY IN YOUR MARINA IN 2021? T he MIA has developed a few short courses to help marinas and boatyards ensure they are MIA Emergency Preparedness Courses available online in 2021 1. (Fire) Emergency Preparedness weather preparation; risk assessment and minimisation; appropriate equipment use; infrastructure; better prepared for emergencies Course (includes online live session emergency response plans; reporting that could occur at their facility. The with presenter) and liaising with local emergency Emergency Preparedness course 2. Oil Spill Response Online Course services. Participants have the was prepared in consultation with (includes online live session with opportunity to share their knowledge our partner Club Marine and drew presenter) and experiences. Participants discuss on the experience of some of our 3. Extreme Weather Preparedness new ideas and perspectives on industry’s most knowledgeable marina Course (online self-paced learning) emergency preparation and responses managers. These online short courses Case studies are used to help the in the live online sessions with the are designed to examine emergency participants understand the key presenters. preparedness from a macro causes of marina emergencies; best For more details and course dates, perspective. practice oil spill responses; extreme please visit our website. WATERLINE Q 4 – 202 0
E D U C AT I O N N E W S 15 CONGRATULATIONS TO THANK YOU FOR YOUR OUR NEW CERTIFIED CONTRIBUTION CSMS/ MEMBERS CMOS/CMMS/CMPS Scott Cotton, Marina Manager at MIA would like to thank all CSM/CMOs/CMMs/CMPs who Sydney Wharf and Jones Bay Marinas, have donated freely of their time to industry service in 2020 by Sydney Australia has been awarded preparing and/or delivering courses, webinars and workshops. the Certified Marina Operator (CMO) The MIA could not serve the industry in the manner it does Accreditation. without the commitment of these members. Scott’s involvement in the marine industry began at an early age through NAME CERT. CONTRIBUTION school-based work experience at a Certified Members Meeting & Education yacht share company and work as a Committee, Revision of Marina Operations Darrell Manual rigger. During his late teens and early CMM Barnett twenties, he focused his efforts on Darrell has also contributed further as a professional sailing campaigns whilst MIA director completing sports science and teaching degrees. After AMM Course & Education Committee Stefan CMP/ graduating Scott joined the Scope Marine sailing team Stefan has also contributed further as a Borzecki CMM and soon became the dockhand at Jones Bay and Sydney MIA director Wharf Marinas. His work ethic, professionalism and ability to Webinar, IMM course & Education connect with boat owners and tenants saw him quickly take Committee, Revision of Marina Operations on more significant responsibilities at both marinas. Scott Andrew Manual CMM is now the Marina Manager at Sydney Wharf and Jones Bay Chapman Additionally, Andrew Chapman CMM has Marinas and is looking forward to helping shape the future made an extensive contribution as MIA of the marina industry throughout Australia. President & Chairman Andrew CMM Straddle Carrier Course Michael Neumann, General Manager Fenwick of Royal Yacht Club of Victoria, Chris Melbourne Australia is awarded the CMM Certified Member Meeting Galbraith Certified Marina Professional (CMP) Accreditation. IMM course, Revision of Marina Michael started in the marine industry Mike Operations Manual CMM in 2003 working on a dive charter Harvey Mike has also contributed further as a vessel out of Queenscliff, Victoria. In director and Marinas21 Chairman 2008 , he moved to Royal Melbourne Jayson CMM IMM course Yacht Squadron and managed the McDonald yard and marina, assisting with Phillip Emergency Course & Education the construction of their floating CMM McGowen Committee marina. Looking for a new challenge, Michael became the Operations Manager at the Cruising Yacht Club of Peter Certified Members Meeting & Education CMM Australia in Sydney. During his five years at CYCA he was Moxham Committee promoted to the Production Manager for the Rolex Sydney Education Committee Chairman, Revision Hobart Race Villages in both Sydney and Hobart and Clemens of Marina Operations Manual CMM was the Internal Project Manager for the clubs $9 million Overdijk Clemens has also contributed further as a redevelopment. In 2018, Michael moved back to Melbourne GMI director taking the position of General Manager at the Royal Yacht Steve Club of Victoria. Michael’s belief is “clubs can only succeed CMM IMM course Sammes with great teamwork.” Paul CMM IMM course Dylan Lease, General Manager of Sorrell Tutukaka Marina in New Zealand has Shane Straddle Carrier Operations & been awarded the Certified Marina CSM Subichin Maintenance Course Professional (CMP) Accreditation. Dylan has over 15 years’ experience Samantha CMM Revision of Marina Operations Manual Suprain in the marina industry and over ten managing adventure tourism businesses. He began his marine career MIA would also like to acknowledge and thank the following in 2005 in the esteemed position members who have volunteered their time and expertise in of toilet/ablution block cleaner. The delivering courses and webinars Tutukaka Management Trust took a • Martin Silk , d’Albora Marinas – Oil Spill Response Course chance on him appointing him as full-time Dock Services • Ben Schooley, The Yard Brisbane- Straddle Carrier Manager. Dylan is now the General Manager of Tutukaka Operations & Maintenance Course Marina and has been in that role for the last seven years. • Jeremy Visser, BMT Commercial - Webinar Dylan is a firm believer in, “knowing your business and • Geoff Withycombe, BMT Commercial - Webinar facility top to bottom”. • Karen Baldwin, Fremantle Sailing Club - Webinar. Q 4 – 2 02 0 WATERLINE
16 E D U C AT I O N N E W S REACCREDITATION FOR Professional Development Minimum Hours Categories (30 hours) CERTIFIED MEMBERS Structured learning 10 Reaccreditation for certified members is due 31 January 2021. Certified members must complete their 30 professional development hours Unstructured Learning 10 annually to be eligible for reaccreditation. The program provides a Private Study 5 structure that enables members to formally document the ways in which they manage and extend their professional skills and knowledge. Below Service to the Marina 5 are the professional development activity categories. Industry global marina MIA’S 55 ACTIVE CERTIFIED MEMBERS IN 2020 institute C ertified members (CSMs, CMOs, CMMs & CMPs) represent the elite in the marina industry. They through the globally recognized Global Marina Institute (GMI) by attending the Intermediate Marina volunteering their services as part of the continuous professional development program. champion industry best practises Management and Advanced Marina The 55 active members certified in respect to the environment, Management courses. Certified through the MIA are from Australia, business efficiency, health & safety Members keep abreast of the latest New Zealand, Fiji, UAE, Oman, Hong and professional excellence. Certified in industry education/knowledge, Kong, Turks and Caicos Islands, members complete an extensive technology, local legislations and Korea, Thailand, Papua New Guinea training and certification process give back to the industry through and the USA. First Name Last Name Accreditation Company Country First Name Last Name Accreditation Company Country Khalil Abujaber CMM Al Mouj Marina Oman Dylan Lease CMP Tutukaka Marina New Zealand Susan Amos (CMM) CMM Whangamata Marina New Zealand White Bay 6 Marine Cliff Lewis CMO Australia Park Pty Ltd Darrell Barnett CMM Soldiers Point Marina Australia Royal Motor Yacht Club Papua New Jayson McDonald CMM Australia Aaron Bates CMP Royal Papua Yacht Club Broken Bay Guinea Mirvac Birkenhead Whangarei Harbour Philip McGowen CMM Australia Sharron Beck CMO New Zealand Point Marina Pty Ltd Marina Management Shane McInnes CMM Hobsonville Marina New Zealand Les Binkin CMM Marmong Point Marina Australia Mohamed Dubai Marina Yacht United Arab Sutera Harbour Marina, Ahmed CMM Rick Blackie CMM Malaysia Abdelhalim Club Emirates Golf & Country Club d'Albora Marinas The Stefan Borzecki CMP Yaringa Boat Harbour Australia Peter Moxham CMM Australia Spit John Bradshaw CMM Australia Cruising Yacht Club of Michael Neumann CMP Australia Wyndham Harbour Australia Allan Cayzer CMM Marina / Balmoral Quay Australia Sydney Superyacht Marina Clemens Overdijk CMM Australia Marina Gulf Marina Daryl* Potter CMP Australia Andrew Chapman CMM Australia Management Pty Ltd Rudy Puystjens CMM Lantau Yacht Club Hong Kong Sydney Wharf Marina / Scott Cotton CMO Australia David Randall CMM Marmong Point Marina Australia Jones Bay Marina Roger Eastham CMM Australia Subhasni Rasch CMM Port Denarau Marina Fiji (Cynthia) Royal Prince Alfred Craig Evans CMM Australia Hidd Al Saadiyat United Arab Yacht Club Ronald Rodrigues CMM Marina Emirates Andrew Fenwick CMM Fenwicks Marina Australia Steve Sammes CMM Sanctuary Cove Marina Australia Ocean Marina Yacht Scott Finsten CMM Thailand Claudio Schettino CMM Australia Club Turks and Bellingham Marine Paul Sorrell CMM Australia Adam Foster CMM Southbank Marina Caicos Australia Islands Andrew Stephens CMP Vetus-Maxwell Australia Chris Galbraith CMM Bay of Islands Marina New Zealand Shane Subichin CSM The Boat Works Australia Sandringham Yacht Wigneswaran Paul Gascoigne CMM Australia Sundram CMP Phuket Boat Lagoon Thailand Club (Wicky) Asia Marinas Symantha Suprain CMM Koolewong Marina Australia Thye Hock Goh CMP Consultant Limited Hong Kong (HK) James Thompson CMP Australia Mike Harvey CMM East Coast Marina Australia Superyacht Services Zara Tremlett CMM Thailand Guide Henry Richelle Coloma CMO Philippines Gareth Wilson CMM Westhaven Marina New Zealand Aguilar Evan Wooldridge CMM Ferguson's Marina Australia Sandringham Yacht Bellingham Marine Richard Hewett CMP Australia John Spragg Hon CMP Australia Club Australia John Hogan CMP Superior Australia United Halgren & Associates Gladesville Bridge Larry Halgren Hon CMP States of Matthew Hundleby CMM Australia LLC Marina Pty Ltd America Nairn Johnston CMM Scope Marine Pty Ltd Australia United Daniel S. Natchez and Daniel Natchez Hon CMP States of Kenny CKIPM Marine Group Associates Inc Kang CMP South Korea America (Seuk Ju) Co Ltd WATERLINE Q 4 – 202 0
You can also read