ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21

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ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
ROYAL GEELONG
                                                  YACHT CLUB
                                                   AWARDED
                                                  AUSTRALIAN
                                                  YACHT CLUB
                                                  OF THE YEAR

  MARINAS21       WELCOME BACK     INDUSTRY
BEST WELCOME        VICTORIA     ANNOUNCES NEW
RECEPTION EVER!                  DEVELOPMENTS
                                 AND BIG PLANS

                                                     2020 - 4th QUARTER
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
2

       WATERLINE
       THE OFFICIAL MAGAZINE FOR MEMBERS OF THE
                                                  PRESIDENT’S UPDATE
         MARINA INDUSTRIES ASSOCIATION LIMITED
                                                  DECEMBER 2020

                                                  T
                                                            here is no doubt 2020                              from Colin to Suzanne has
                                                            has been a different                               occurred seamlessly over
                                                            year for us all and the                            the last few months allowing
                                                  varying levels of lockdown and                               Suzanne to travel and meet
                                                  effect on economic activity                                  members which is a key
                                                  diversely across the Nation                                  strategy this year.
                                                  and greater Pacific region has                                 This year has also seen the
             CHIEF EXECUTIVE OFFICER:             been immense and varied.                                     MIA working very closely with
                    Suzanne Davies                Having said that we are more                                 the BIA and AIMEX/Superyacht
                  ceo@marinas.net.au              fortunate than most watching                                 Australia when talking and
         MEMBERSHIP & COMMUNICATIONS              the winter arrive in Europe                                  lobbying with all levels of
                   OFFICER:                       and North America.                                           Government. We value our
                   Michelle Macready                 The marina and boatyard                                   close working relationship
                                                  industries in Australia have            ANDREW               with our sister organisations
                  info@marinas.net.au
                                                  had varied successes based              CHAPMAN              and believe that together we
          INDUSTRY EDUCATION OFFICER:                                                                          have achieved far more in
                                                  on the state government
                     Vijaya Selveraj              lockdowns and border enforcements.             this challenging year than any one of the
                education@marinas.net.au          Having said that NSW and SE Qld have had       organisations would have individually.
                        ADDRESS:                  a particularly buoyant winter whilst NE Qld      There is no doubt the swift action of
      53 Hume Street, Crows Nest NSW 2065         and Victoria have suffered greatly from        the Australian Government has assisted
                                                  the impact of border closures and health       many of the thousands of small businesses
                         POSTAL:                  restrictions on activities.                    that service our boating customers at the
       PO Box 1204, Crows Nest, NSW 1585             We at the MIA are looking to a more         marinas and on the boatyards as we have
                Phone: + 61 2 9439 5806           normal, albeit Covid normal 2021 hopefully     seen a huge increase in servicing and
                  Fax: + 61 2 9439 3983           with faster turnaround on testing and a        renovations over the winter this year.
                                                  vaccine on the horizon which will allow          I look to next year with optimism that
                Web: www.marinas.net.au
                                                  National travel and hopefully a full Pacific   our industry will thrive with the focus on
                                                  Island bubble very soon.                       domestic tourism and experiences whilst
                  MARINA INDUSTRIES                  Suzanne has briefed you in her report       International tourism and Cruise liners
                 ASSOCIATION LIMITED              on the activities and news of the MIA          are not in play. We as an Industry have a
                                                  and there is no doubt 2020 has been a          great opportunity to embrace technology
                                                  very busy year servicing our members in        and work together to offer that land-
                                                  different ways.                                water interface where our customers
                                                     I wish to thank and congratulate the MIA    and visitors can create lasting memories
                                                  Board on the commitment they made to           with their families and friends. We need
                                                  dig deeper and assist our membership           to double down on our focus to protect
                                                  throughout 2020 and the Covid crisis. The      the environment especially our oceans
                                                  Board is a very committed and experienced      and waterways. This needs to be a whole
                                                  group of individuals with diverse              of supply chain focus and one which we
                        INDEX                     backgrounds who have been diligent in          can explore with like minded people at
         4-5     CEO Update                       their focus on the MIA and its survival whilst Marinas21 which I’m sure will be our best
           6     MIA Members                      lifting our offering to the members.           conference yet.
                                                     I would like to thank our dedicated MIA       I wish you a Merry Christmas and a
         6-7     Sponsor Spotlight                staff who have delivered the Board’s           Happy New Year and look forward to
           8     Meet the Board                   strategy and who work closely with             networking with you in May 2021 on the
           9     Gold Anchor                      our members. The full CEO transition           Gold Coast.
       10-13     Clean Marina
       14-17     Education                         The Marina Industries Association
          19     Marinas21 Update                  office will be closed from:
      20-24 Industry News                          Friday 18th December 2020
          25	Technical                            – Monday 4 January 2021.

      28-29	CEO Member Visits                     The MIA staff and Board would like to wish
          30	Club Corner                          our sponsors, partners, members, and
       31-32	Marina of the Year Awards            industry a joyful and safe holiday season.
          32     New Members                       We look forward to a prosperous year ahead.

          33     Industry Moves
          34     Legal Lines                                                  ADVERTISERS INDEX
                                                        3 Superior Jetties    7 AerLift   11 Roodberg     18 Crib Point Engineering
                      COVER IMAGE:
        Royal Geelong Yacht Club, VIC. Aus.                       21 Moore Management        26 Butchart Marine Services
                                                                              Back Cover Bellingham Marine

    WATERLINE    Q 4 – 202 0
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
CHAIRMANS UPDATE
                      DECEMBER 2019
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ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
4     C E O U P DAT E

      CHIEF EXECUTIVE OFFICER’S UPDATE
      DECEMBER 2020

     H
               aving taken on the role from 1                                                possibly a Pacific bubble in place in
               October, I am both proud and                                                  time for Marinas21.
               delighted to bring you my first                                                 There are some great marina
      report as the CEO of the MIA.                                                          facilities in the north and south of
        Firstly, I would like to recognise                                                   NSW in more regional locations
      the enormous sacrifice our Victorian                                                   and I look forward to visiting those
      colleagues have endured over                                                           facilities soon. These areas are
      the last few months. On behalf                                                         all very busy now with the NSW
      of all members of the MIA thank                                                        population travelling within the state
      you for staying the distance and                                                       as some of the only options available
      congratulations for getting on                                                         for a holiday.
      top of the virus. We acknowledge                                                         There have been dozens of virtual
      that this has been a huge personal                                                     meetings with members and partners
      compromise for all Victorians, that                                                    around the country and indeed the
      it led to stress and health issues for                                                 world as I get to know everyone I
      some and that further, many suffered                                                   will be working with. While it is not
      significant financial consequences.                                                    the same as meeting in person, it is
      Looking around the world at the                                                        a step up from the phone and still
      uncontrollable state of the virus in                                                   very productive. I look forward to the
      many parts, I believe all Australians                                                  return of international travel so that I
                                                              SUZANNE
      are grateful for what you have done                                                    can get to our members and partners
      and achieved. The effects of this
                                                               DAVIES                        in areas around the Pacific and Asia.
      pandemic are yet to play out for many,                                                   I recently ‘virtually’ attended and
      and it will be harsh, however, we will      face meetings - despite Covid and          presented at the New Zealand
      be cushioned somewhat if we can at          many, many more Zoom and Teams             Marina Operators Association Annual
      least have our own domestic economy         meetings. Thanks to all who have           Conference. There were just under 100
      able to operate and trade take place        welcomed me.                               people in attendance at the meeting,
      between states.                               As I reported in the last Waterline,     and it was nice to see everyone enjoy
        The Victorian boating and marina          when the border to Queensland              catching up with each other, sharing
      industries will no doubt soon begin         opened in late July, I took the            ideas and networking. We look
      to capitalise on the interest in            opportunity to head north. I spent         forward to doing this in May when
      recreational boating that the rest          some time in the South East and            we will all gather at Marinas21 on the
      of the country is experiencing.             extended my trip to head further           Gold Coast.
      This interest is reflected globally,        north, taking a flight to Gladstone          We have just about finalised the
      despite the severity of the virus in        and driving up as far as Port Douglas      program and look forward to releasing
      some regions.                               – visiting our members along the           the outline in late November. We
        While recreational boating is             way. There are still many members in       are very excited to have confirmed
      booming, we also recognise that those       Queensland, particularly the south-        the arrangements for the Welcome
      marinas and businesses exposed              east who I would like to get to and will   Reception which will be sponsored
      to commercial operations, such              do so as soon as the border re-opens.      by the City of Gold Coast as they are
      as tourism, will continue to suffer         As I write, it is not looking promising.   delighted that the event will again be
      for some time. We are a collegiate            I continue to get out and about          held in their city.
      industry and I am sure that if there are    locally around Sydney and last               This is likely to be the ‘best ever’
      ways in which we can band together          month was privileged to make my            Welcome Reception we have held
      to help, we will and the MIA will be        first Certified Member presentation        and is sure to set the tone for the
      happy to co-ordinate any assistance         when I visited Jones Bay Wharf to          rest of the conference. Departing
      you feel we can reasonably provide.         present Scott Cotton with his Certified    from Southport Yacht Club’s new
        My priority when starting my new          Marina Operators Certification.            superyacht berth, a casual dinner will
      role, was to meet as many MIA               We think Scott may be one of the           be served during a Broadwater cruise
      members and partners as possible            youngest ever Certified Managers.          aboard the Superyacht venue YOT
      and it has been great to ‘hit the road’     Congratulations Scott.                     Club. We are very grateful to YOT Club
      and do just that. I have an operational       South Australia opened in October,       owner, David Fisher who has provided
      background, having spent the last 15        so I made it down to meet nearly           the venue for us at no charge in a
      years running marinas. For me it is         all our SA members and partners. I         show of support for our industry. This
      important to get to know members            believe Tasmania is likely to be the       will be an event not to be missed, so
      quickly as well as your marina facilities   next border to open and I am hopeful       make sure you are ‘on board’.
      as this helps me to better understand       I will get to Victoria very early in the     Despite the disruptions this year,
      the diversity of operations, the            new year. WA is also looking like a        your Education Officer Vijaya was
      challenges and how the MIA can be           2021 trip. We only have one member         busy ‘pivoting’ (a great pandemic
      better positioned to deliver support        in NT, Cullen Bay Marina and it will not   word) to change the format of our
      and service to you.                         be forgotten either. My hope is that       courses so that we could deliver
        To date, I have had over 70 face to       we have all internal borders open and      many courses online. As we have all

    WATERLINE   Q 4 – 202 0
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
C E O U P DAT E           5

been further forced into the online
world, it seems that we have adapted
well, organised ourselves differently
and enjoyed learning in this way.
Permanent delivery of some courses
online will certainly be a positive
legacy of the pandemic, such as
Emergency Preparedness, which 44
people attended. Webinars too have
seen a massive increase reaching over
400 people.
  We acknowledge however, that not
every course is as effective online.
We delivered an Intermediate Marina
Management (IMM) course online
in July/August and another is being
conducted in November/December
geared towards the Middle East/
Asian markets. The feedback from
the first course was more positive
than we expected in terms of delivery,
although it certainly didn’t have the
networking benefits that come with
the face to face course. I know many
                                             Suzanne Davies presenting the Gold Anchor flag to James Holyman, CEO Robe District
are waiting to take this course until
                                             Council and Micheal Wilkin, Harbour Master for Robe Lake Butler.
it returns as a face to face course,
which I hope will be in 2021. It was
very disappointing not be able to run                                                       practices under the auspices of the
an Advanced Marina Management                                                               Ombudsman for Small Business will
(AMM) course this year but have one
                                             My priority when starting my                   report by the end of the year. We
scheduled for 2021 which we expect          new role, was to meet as many                   are working on other initiatives in
will be well attended. We look forward                                                      the insurance space and talking with
to a big year in local education              MIA members and partners                      insurers and brokers and will provide
delivery in 2021.                              as possible and it has been                  information when we have more to
  We will finish the year with just under                                                   report, but be assured we are aware of
300 MIA members. Thank you for your            great to ‘hit the road’ and                  many of your concerns in this area and
ongoing support of the Association.                      do just that.                      are working hard to find solutions.
In consideration of the varied impacts                                                        Before I sign off, I will take the
of the pandemic, subscriptions will                                                         opportunity to thank Colin and
be held at current levels next year. If                                                     the successive teams that he has
any members are suffering significant       in August and the 144 participating             led during his tenure in charge of
financial hardship in relation to the       marinas have received a copy (copies            the MIA. He was responsible for
pandemic, we will work with you             can also be purchased from the                  transforming the Association from
to help you through these times so          MIA website). With a 47% response               a largely volunteer run organisation
please get in touch when you receive        rate, the data is a very reliable               with part time support, to the
your membership renewal notice.             representation of the industry. By              professional, supportive and effective
  It has been difficult to conduct          the end of the year we will have fact           representative body that it is today.
accreditation audits for the Clean          sheets available which summarise the            The MIA has benefited greatly from
Marina and Gold Anchor programs             key take-aways from the survey, so              the steady leadership that Colin
this year, but it is all starting to get    look out for these. With four surveys           provided and stable direction and
back on track with re-assessments           now conducted across eight years, the           strategy provided by the board. I
taking place in China, Singapore, Fiji,     trends are clearly emerging. Colin will         hope to continue and build on these
Indonesia and Australia. It may take a      present these trends at Marinas21, his          solid foundations.
little longer before we can get back        return cameo appearance.                          Thank you for the warm welcome
to all regions. We will finish the year       With regards to advocacy, other               and support given to me in my early
with approximately 60 Clean Marinas         than all the representations made to            stages in the job. I am looking forward
and 40 Gold Anchors. As you may be          government in relation to industry              to working with you all in the coming
aware, Marine Recreation Association,       support and reopening in relation               years and together achieving great
the representative body on the west         to the pandemic, the most critical              outcomes for our industry. I wish
coast of America has just partnered         items are the work that Colin has               everyone a safe and happy end to the
with the MIA on Gold Anchor and             been championing with the Australian            year and I am sure we are all looking
their intent is to begin rolling out Gold   Energy Regulator (AER) and                      forward to a more stable 2021.
Anchor accreditation before the end         representations around insurance,                 My very best wishes for a safe and
of this year. This is sure to give the      both for boats and marina facilities.           happy boating and festive season.
program added consumer exposure.            We will soon provide members with a
  The Club Marine 2019 Health of the        guidance note regarding the AER and              Suzanne Davies
Marina Industry Survey was released         we believe the inquiry into insurance            Chief Executive Officer

                                                                                                                    Q 4 – 2 02 0   WATERLINE
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
6     MIA MEMBERS

                                                        helping to monitor compliance and        • JOB ADVERTISNG / RECRUITMENT
                                                        environmental performance.                  One of our most popular sections on
                                                     • WATERLINE MAGAZINE – The most               the website is the Jobs Board where
                                                        widely distributed printed publication      members can promote jobs they are
                                                        in the Pacific. MIA members receive         recruiting for. For Further details,
                                                        both printed and web-based versions.        contact Michelle via
                                                     • INDUSTRY EXPOSURE - all member              info@marinas.net.au.
                                                        media releases forwarded to the MIA      • SPONSORSHIP OPPORTUNITIES –
        MIA members have access to a                    are found on our website in the Media       MIA Sponsorship not only supports
      number of exclusive benefits. Where               Centre. This is a great way to keep         your industry, but importantly provides
      an additional payment is required,                industry updated on what you are            significant exposure to a very targeted
      as an example for training, members               up to.                                      market. Sponsorship opportunities are
      receive significantly discounted rates.        • CERTIFIED MARINA MANAGEMENT                 restricted to MIA members only.
      We believe that those who support                 QUALIFICATION – The MIA is the           • REGIONAL NETWORKING MEETINGS
      the sustainable growth of the marina              certifying body for Certified Marina        Invitations to MIA’s annual regional
      industries should benefit from their              Managers (CMMs). There are three            meeting are an exceptional
      investment. If you’re interested in joining       different qualifications open to            networking opportunity open to
      the MIA, contributing to the industry             applicants who have graduated from          members and invited guests only.
      and receiving member benefits, contact            the MIA’s globally recognised Marina        Meetings are held annually at
      Michelle Macready on +61 2 8197 4754 or           Management Courses.                         convenient locations in all regions.
      email info@marinas.net.au.                     • TEMPLATE DOCUMENTS, REPORTS              • BI-ENNIAL MARINAS EXHIBITION &
        What is available? Make sure you are            AND RESOURCES are available                 CONFERENCE – Exclusive member
      not missing out!                                  free of charge, or at significantly         rates for attendance and exhibition
      • EDUCATION & TRAINING DISCOUNTS                 discounted rates.                           space.
         Exclusive discounts on all training         • CLUB MARINE MAGAZINE                     • CLUB MARINE MARINA OF THE YEAR
         courses run by the MIA and the Global          ADVERTISING DISCOUNT – MIA                  AWARDS – Awards to outstanding
         Marina Institute (GMI).                        members receive a 10% discount on           marinas, clubs and boatyards in
      • GOLD ANCHOR ACCREDITATION –                    advertising costs.                          Australia and overseas presented by
         Access to join this global marketing        • WEBINARS – attendance is free of            the MIA. Member rates for entry.
         program with exclusive discounts to            charge for members. Non-members
         members.                                       may attend for a fee. Past webinars      Note: new member benefit ideas are
      • CLEAN MARINA ACCREDITATION –                   can be found on the website under        always welcome. If you have an offer
         Exclusive member discounts which               the ‘Training and Certification’ tab.    regarding a product or service that may
         provides the benefit of an external            You must be logged in to view            be suitable as a member benefit please
         audit and best practice guidance               previous webinars.                       contact Michelle at the MIA.

        The MIA has launched
        ‘Marina Marketplace’
                                                              MEMBER RENEWALS 2021
        on the new website. A                                 The MIA board has resolved to hold subscription fees at their
        place to promote to the                               current level for 2021. Members experiencing financial hardship are
        industry used goods                                   asked to discuss available options with the CEO.
        or equipment for sale                                 Membership renewals will again be sent out electronically in early
        or that a purchaser                                   December for the 2021 year. Your current membership will expire on
        is seeking to buy. It                                 December 31st 2020.
        is also a great place
                                                              International Members are given the option to pay membership
        to advertise available
                                                              fees for multiple years. These will be available for a period of 1-3
        tenancy space, or for those seeking to
                                                              years (January to December). If you are interested in taking up this
        find space. Members can enjoy use of this
                                                              option, please contact Michelle in the MIA Office for details.
        service without charge as part of their
                                                              All payments are due by the January 31st, 2021 to renew your
        member privileges. Non-members may list
                                                              membership.
        items at a fee.
                                                              For any membership inquiries, please contact Michelle on
        Contact the MIA on info@marinas.net.au
                                                              02 9439 5806 or info@marinas.net.au.
        for advertising rates and further details.

                                                     M    IA Bronze sponsor MSL Solutions,
                                                          formerly MPower MSL have a
                                                     new name and a new look… but are
                                                                                                 for people to remember who they are
                                                                                                 and what they do.
                                                                                                   MSL Solutions provide technology
                                                     the same great team committed to            for customers across multiple
                                                     providing you with the best products        industries in the sports, hospitality
                                                     and services for your marina.               and leisure markets. Speaking to
                                                                                                 their customers it became clear that
                                                     Why have they changed                       they are known by different names in
                                                     their name?                                 each industry and therefore wanted a
                                                      Its’ simple. They want to make it easy     consistent brand across all industries

    WATERLINE   Q 4 – 202 0
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
S P O N S O R S P OT L I G H T       7

moving forward. In the Marina               guests mobile devices,
industry the company is usually             which provides you
known by their product name – Marina        with ways to engage no
Focus - and while this is definitely not    matter when and where
going away, they have now brought           people transact. For
all their products under one company        example, with the new
banner – MSL Solutions.                     mobile and contactless
  Over the past 12 months MSL               ordering solutions,
Solutions have consolidated their           members and guests
product offerings and are confident         can order food or
they can offer all of their customers       drinks from a table, at
functional technologies that work           their berth, or wherever
for them. Committed to being at the         they are in your club.
leading edge… not bleeding edge…of          As an extension to the
technology and they are focused on          POS, data and analytics
delivering solutions that help marinas      platforms provide both
engage with their customers.                real-time and historical data. Managers
  As part of the rebrand, a new             can use data to optimise your
website www.mslsolutions.com has            operation, make better decisions and
been launched.                              use it to develop targeted marketing
  MSL Solutions is focused on working       campaigns and promotions.
with marinas to deliver outstanding          For the marina manager, there is help
experiences every time a member or          to automate the management of your
guest interacts with you, whether that      marina effectively with quick access to
is in the clubhouse, on the dock or in      current agreements, boat registers,
the service yard.                           berth availability and scheduling
  At the clubhouse, the technology          options, as well as analytics on
helps promote engagement, and               occupancy levels.                         including costing, quoting, tracking
that is achieved by extending point          In the yard, there is a complete         and invoicing.
of sale (POS) technologies beyond           solution to manage day to day               If you’d like to know more visit
the counter, onto your members and          operations of the service yard            www.mslsolutions.com.

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                                                                                                             Q 4 – 2 02 0   WATERLINE
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
8     M E E T T H E B OA R D

                                                Meet the Board
                The MIA Board of Directors is responsible for driving the Association’s strategic direction and providing industry leadership
                                  and guidance to ensure the long term sustainability and growth of the Association.
                You know the names, but do you really know who they are? Over six editions we will introduce you to each Board member
                     through their response to a series of set questions to provide an insight into their lives and what drives them.

      Lorraine Yates (Director)                                                boatyard, and that’s where I found myself most at home in the world
      Brief summary of background:                                             of boating.
        Like so many of us, I was fortunate to grow                              I’m now General Manager of White Bay 6 Marine Park and Sydney
      up on the coast. La Perouse, on the northern                             Harbour Boat Storage, located in Balmain, Sydney Harbour, and I
      head of Botany Bay, is a paradise for all                                love it. We have a 13 bay boatyard and 145 boats in dry storage,
      things aquatic. That was the foundation for                              and the biggest fuel wharf on Sydney Harbour. Its fast paced and,
      an inextricable affinity with our waterways.                             as a result of COVID-19, we’re smaller than we were so the pace is
      Post university took me to Canberra where                                even faster. To do this job well you’ve got to be driven by business
      I put my skills to the test in the political                             success like you own it, but be cautious and conservative, because
      environment as a policy analyst, essentially                             you don’t. I work closely with the industry where I can and am
      developing and implementing public policies,                             privileged to bring my diverse experience and influence to the BIA
      laws and regulations. Back in Sydney 15 years later, along with          NSW Council as well as the MIA Board.
      my husband, we built and managed our own successful Sydney
      Harbour based business for ten years, operating large and small          What initially attracted you to the marina industry?
      water taxis.                                                               The working harbour. I love the industrial aspect of the waterfront,
                                                                               the history, the people, the expertise. We’ve evolved into a clean,
      What is your industry experience and what are you                        modern working harbour. I now can’t imagine working any place else.
      up to now?
        Countless hours operating a busy fleet of water taxis brings an        Where do you see the industry in ten years?
      intimate knowledge of one of the most beautiful harbours in the            One of the most rewarding parts of my work is guiding young
      world, as well as the needs of the boating community. Those of           men and women towards excellence, to help them to set goals and
      us who know small business know you have to turn your hand to            to support them to reach their full potential. They’re the future of
      everything; sales and marketing, financial management, people            our industry. The investment we’re making now into education
      management, customer service, and in this industry you also              and training, setting safety and quality standards and raising
      have to be a master of regulatory compliance…and of course boat          professionalism in workplace culture is the strongest indicator of
      maintenance. That means having done some hard graft in the               our industry future.

      Mike Harvey (Director)                                                   In 2015 I joined d’Albora Marinas based in Sydney working on major
      Brief summary of background:                                             projects, commercial leasing and general operational issues across
        Boats and marinas have always played a                                 their seven sites.
      major role in my life, I grew up in the UK on                              Recently I returned to Queensland and am very happy to be
      the shores of the Hamble River, probably the                             engaged as the General Manager of East Coast Marina the 550 berth
      part of the country most densely populated                               (310 wet, 240 dry stack) commercial marina located at the centre of
      with marinas. Through my teens most                                      Manly Boat Harbour, Australia’s largest marina complex.
      weekends and holidays found me in one
      boatyard or another beside the river helping                             What initially attracted you to the marina industry?
      my father restore a succession of wooden                                   Although saltwater can’t really run through my veins, I have
      boats, or researching his next project.                                  always gravitated to the waterfront. When the time came to settle
        After a brief University career in London (not enough time on the      ashore with a young family I was lucky to move almost straight
      waterfront for me) I took up as a professional sailor, starting with     from command of a boat to managing a marina, then found what a
      yacht deliveries, then cruising instructor, before moving onto bigger    fantastic group of people those who work in the marina industries
      yachts. By the time I moved ashore in 1999 I had covered over            are. Although I have seen marinas through economic conditions
      100,000 nautical miles at sea and had run charters in most of the        good and bad, my keenness to stay involved does not wane.
      world’s best known locales.
                                                                               Where do you see the industry in ten years?
      What is your industry experience and what are you                          I see quite a renaissance coming, where for a few years people have
      up to now?                                                               been concerned that our market is dwindling as the average age of
        I started my marina career on the Gold Coast at Hope Harbour           boaters rises, Covid times have really helped to demonstrate the huge
      Marina in 1999, then moved on to Runaway Bay Marina and spent            opportunities that come with owning a boat. Utilisation and demand
      11 years with the company. During that time I gained my Certified        for boats of all kinds is better now than it has been for some years.
      Marina Management qualification and was nominated to join                I see particular growth in the more affordable end of the spectrum,
      the Board. I have been privileged to be part of the Organising           particularly where convenience is the focus. Dry storage and boat
      Committee of the Marina conferences for the MIA ever since 2007.         share will be the big winners as the decade plays out.

    WATERLINE   Q 4 – 202 0
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
GOLD ANCHOR                9

                     RAISING THE GOLD ANCHOR PROFILE

W       ith the hiatus in Gold
        Anchor assessments around
the globe due to Covid-19 there
                                         A Global Gold Anchor
                                       web directory also lists
                                       those Gold Anchor
has been time to reflect on the        marinas that choose to
program. What is needed to take it     be listed.
to the next level including greater      In reality though much
consumer awareness and for it          more effort and resourses
to drive business to Gold Anchor       are needed to build
accredited businesses?                 consumer awareness if
  In considering the program’s         Gold Anchor acreditation
current status it is worth             is to drive business to the
remembering the large strides that     accredited marinas. As
have been taken with the program       member and Association’s
since 2010. MIA created a Gold         funds are limited we will
Anchor program alongside The Yacht     continue to rely primarily
Harbour Association (TYHA) Gold        on accredited members
Anchor program to better reflect the   to actively promote their
nature and the needs of the industry   status as accredited Gold
in the Asia Pacific region. In 2012    Anchor Marinas.
the first MIA consumer advertising       With the Marine
was conducted in boating consumer      Recreation Association
magazines.                             (MRA) now joining TYHA
  Subsequently the two programs        and MIA there is also
became one and the current MIA/        scope going forward to
TYHA joint venture continues to        increase the collective
operate most successfully with         marketing activity for consumer
ongoing refinements made to the        marketing as well as promotion via
program. Globally there are some       marina directories.
150 accredited Gold Anchor marinas       Much of the benefit of Gold Anchor
and with the Marine Recreation         participation will continue to be
Association (MRA) based in             its effectiveness in contributing to
California now rolling out the         improved businesses preformance.
program, participation is expected     As one long term Gold Anchor
to grow strongly.                      participant has stated: “Participation
  MIA has conducted trade and          in Gold Anchor has lifted staff
consumer advertising in an attempt     performance, increased our focus
to build program demand and            on strategies to continually improve
consumer awareness. MIA and TYHA       customer service and ultimately
have conducted trade advertising       boosted the bottom line” (Darren
in Marina World and MIA has been       Vaux, GM & Co-Owner, Empire Marina
active in the industry media with      Bobbin Head, Sydney, Aust.).
regular Gold Anchor stories.           Colin Bransgrove

                                                                                Q 4 – 2 02 0   WATERLINE
ROYAL GEELONG YACHT CLUB AWARDED AUSTRALIAN YACHT CLUB OF THE YEAR - MARINAS21
10   CLEAN MARINA

                       SHAPING THE FUTURE OF CLEAN MARINAS
     T   his year has seen
         more challenges
     than any business should
                                         INTERNATIONAL
                                        CleanMarina
                                                                 process for both the
                                                                 marinas and the assessors
                                                                 in the short term. These
                                                                                                current relevance of particular criteria,
                                                                                                best management practices and areas
                                                                                                that require regulatory updates. Overall,
     have to face in a lifetime.                                 documents will be used         the view was still that the Clean Marina
     As an industry we have                                      as a template when the         program is a fantastic tool for marinas
     faced these head on and               FISH FRIENDLY         criteria and documents are     to use to bring their sites up to a high
     together. Many marinas and                                  updated post review.           environmental standard using best
     clubs have taken the opportunity to              As part of the Consultation Phase,        management practices. Feedback was
     undertake improvements, whether it             the MIA held an online focus group in       also provided into how the guidebook
     be structurally, aesthetically or through      October which included several Clean        on best management practices could
     policy and procedural review. The MIA          Marina site assessors and marina and        be even more worthwhile for marinas.
     is no different.                               yard managers who are currently               The next stage of the review process
       As part of the MIA’s commitment to           accredited under the program. During        will see BMT Commercial Australia
     encourage environmental compliance             the meeting, issues such as stakeholder     undertake a regulatory review including
     and the use of best management                 perceptions, the core objective             reaching out to state EPA’s, followed
     practices in marinas, the MIA is               and structure of the program were           by an update of the criteria in the
     currently undergoing a review of the           discussed in addition to the review of      audit document and corresponding
     program and audit process. Current             self-audit and assessor documentation.      best management practices in the
     audit documentation has been updated             The review of the documentation           guidebook. The review is scheduled to
     to assist with a more streamlined              revealed some great insights into the       be completed by March 2021.

                               FLURRY OF MARINAS RE-ACCREDIT
                                  FOR ANOTHER THREE YEARS
     W      ith state borders now re-opening
            in Australia and businesses
     returning to a new-normal in Australia
                                                       Royal Motor Yacht Club Broken Bay
                                                     re-accredited as a Clean Marina in
                                                     October. It was noted that the club
                                                                                                 Currently there are another six
                                                                                                marinas going through the re-
                                                                                                accreditation process.
     and internationally, a number of                has an impressive focus on training,
     marinas have undertaken the re-                 emergency preparedness and clear
     accreditation process in recent months.         lines of communication. It is important
                                                                                                 NEW ACCREDITATIONS
       Congratulations to Empire Marina              that training in these areas is not just    Clean Marina & Fish Friendly
     Bobbin Head who re-accredited as                undertaken sporadically or during           - South of Perth Yacht Club, WA
     a Clean and Fish Friendly Marina. It            the induction of new staff. All marina
     was noted by the assessor that boat             training calendars should include           RE-ACCREDITATIONS
     owners are encouraged to use the on-            emergency training for staff during
     site tenants as they are required to be         inductions and as refreshers on at least
                                                                                                 Clean Marina & Fish Friendly
     inducted and are subject to contractual         an annual basis. As part of the Clean       - Empire Marina Bobbin Head, NSW
     obligations to ensure environmental             Marina program records of training          Clean Marina
     best management practices. For                  are required.
                                                                                                 - Coomera Waters Marina, QLD
     many marinas who have tenants or                  Coomera Waters Marina based on
                                                                                                 -R
                                                                                                   oyal Motor Yacht Club
     contractors onsite it is recommended            the Gold Coast has recently been
                                                                                                  Broken Bay, NSW
     that marinas review contracts for the           re-accredited as a Clean Marina. The
     next renewal period to ensure that              marina was initially accredited in 2008
     your tenants are bound to support the           and consistently upholds the best
     same environmental standards that you           management practices of being a
     uphold in your marina.                          Clean Marina.

      Royal Motor Yacht Club Broken Bay display Clean Marina Flag.                               Coomera Waters.

 WATERLINE   Q 4 – 202 0
CLEAN MARINA                   11

          SOUTH OF PERTH YACHT CLUB AWARDED
      INTERNATIONAL ENVIRONMENTAL ACCREDITATION
T    he South of Perth Yacht Club has
     achieved accreditation under the
International Clean Marina Program
                                                                                                 opportunities to incorporate fish
                                                                                                 friendly structures into the marina
                                                                                                 to encourage marina life and the
along with the additional recognition                                                            education of marina visitors on local
of it being a Fish Friendly Marina.                                                              fish species.
  Situated on the beautiful Swan                                                                   When advised of the successful
River, the marina was successful                                                                 accreditation, David Harries, General
in the rigorous, independent                                                                     Manager of South of Perth Yacht Club
assessment process which audits a                                                                commented, “South of Perth Yacht
103-point checklist. The Clean Marina                                                            Club has been conscientious about
Program and assessment criteria            MIA WA Director, Stuart Walton presenting the Clean   its marine environment obligations
was developed by industry and              Marina flag to SOPYC Commodore John Midolo.           due to its proximity on the Swan and
government specialists in Australia.                                                             Canning Rivers and is proud of our
The audit includes inspections of mechanical activities,               technological improvements and preventing noxious run-off
boat maintenance and storage, fuelling, facility and waste             from the slipway and hardstand entering the river waters. Our
management, workshop, risk management and emergency                    accreditation as a Clean Marina and Fish Friendly Marina is a
planning and boater education. A detailed written report is            natural progression of our efforts to constantly improve our
provided to the Marina following the site audit.                       environment for members and the community of Perth.”
  “The South of Perth Yacht Club has long been a wonderful               MIA President Andrew Chapman praised club management
site that has always had proactive environmental initiatives           noting, “This significant achievement by such a high-profile
in place so it is great to see them accredit as a Clean                Perth club is important for the industry and the club as
Marina” said Suzanne Davies, CEO of the Marina Industries              it demonstrates environmental leadership to the wider
Association which administers the program.                             community. We now have Clean Marinas and Fish Friendly
  The Fish Friendly accreditation is an addition to the Clean          accredited marinas in Australia, Asia and the UAE. These
Marina accreditation, which assesses advanced elements of              marinas are setting the benchmark for environmental
environmental planning and management, such as identifying             leadership and it is great to see”.

www.roodberg.com

Moving forward                                                                   E-
                                                                                        no
                                                                               w
                                                                                 w
                                                                                   w.      v
                                                                                      ro CH a
                                                                                            C t             io
                                                                                        od E
                                                                                                               n
                                                                                           be
                                                                                                r g K !!!
                                                                                                   .c
                                                                                                      om
                                                                                                            /n
                                                                                                                     s
                                                                                                               ew
                                                                                                                 s

                                          BUTCHART MARINE SERVICES
                                          Phone: 0438 548 163 Mail: greg@butchartmarineservices.com.au

                                                                                                                         Q 4 – 2 02 0   WATERLINE
12     CLEAN MARINA

             CLEAN                                Royal Papua Yacht Club has been

         NEWS                                     busy and can teach us all some
                                                  lessons on how to do fun and
                                                  informative signage! It checks off
                                                  some boxes on the Clean Marina and
                                                  Fish Friendly audits too…
                                                    The following topics were targeted:
     Phuket Yacht Haven staff joined Phuket       1. Kids’ Fun – save our oceans with
     Green Day 2020 in October to help                kids’ dialogue and facts
     clean up the beaches around the island.      2. Our Fish Friends in the marina –
     Over 1,700 kg of rubbish was collected           species and descriptions
     with a majority being single use plastics,   3. Listing the variety of our
     shoes, foam, fishing ropes and nets.             mangroves and protecting them
                                                  4. Save our Oceans and initiatives the
                                                       club has achieved environmentally.
                                                       They incorporated their Plastic
                                                       Pledge
                                                  5. Other Visitors (species) to the marina and some dangerous ones too!!!!
                                                    General Manager, Aaron Batts CMP said, “We think it’s a great initiative that is
                                                  educational for all markets, fun, vibrant and conveys important messages in line
                                                  with our commitment to the environment and also our pledge.”

     Plastic Pledgers Provide Update on Progress                        • At Gladstone Marina, QLD and the greater port, they have
      The Pledge to Eliminate Single Use Plastics was created 18           rolled out the use of re-useable water bottles to limit single
     months ago during Marinas19. Those marinas which Pledged,             use bottles.
     committed to working towards the reduction and eventual            • Birkenhead Point Marina in Sydney were one of the first
     elimination of single use plastics in our industry.                   marinas to make dramatic changes. During 2020 the team
      After such a tumultuous year what have the Pledgers achieved?        has maintained the 2019 range of plastic free products, i.e.
                                                                           branded keep cups, enviro bags, compostable shopping
      56 marinas, clubs and industry businesses have signed the            bags, bio coffee cups and lids, plastic free beverages in the
     pledge, including from New Zealand, Fiji, Hong Kong, Papua            cold fridge (only glass and aluminium) and all coffees and
     New Guinea and the USA.                                               teas consumed at the marina by customers are now served
     • In Fiji, the Government has imposed a total ban on plastics        in porcelain cups.
        this year. Port Denarau Marina utilises biodegradable                They have also gone back to the “old fashioned” cookie jar
        plastics and was planning on acquiring corn starch garbage         and done away with plastic wrapped biscuits. The plastic
        bags. These were being sourced out of China and then               wrapped pies have also gone offering ‘naked’ pies straight
        COVID hampered all progress in this direction. The marina          from the warming oven and into a paper bag. The range of
        carries out an in-house recycling program.                         compostable packaged chips and snacks sold at the marina
     • At the Royal Hong Kong Yacht Club all single use plastic           kiosk have also increased. For every product purchased for
        has been eliminated since 2016, including bottled                  the marina, the packaging has become an integral part of the
        water, butter cup, yogurt cup, cutlery and straws. Their           selection criteria.
        Sustainability Working Group is working on more projects        • Coral Sea Marina
        in relation to single-use-plastic. They participate in the         and Resort situated
        Clean Regatta Program, where one requirement is no                 in Tropical North
        single-use-plastic bottles to be used in the race. A “Pick         Qld has actively
        Up Plastic” program is being launched to encourage sailors         worked towards the
        to pick up plastic from the sea on their way back after the        reduction of plastics
        race, and pick up the plastic from the water while they are        since they signed
        waiting to dock.                                                   the Pledge. To date
     • Westhaven Marina in Auckland, NZ has recently moved to             they have achieved
        a paperless parking permit system negating the need for            the following:
        thousands of plastic vehicle window pouches.                      - All marina owned
     • At Yamba Marina on the NSW North Coast the use of plastic            event venues use only recyclable canned water
        bags from their Kiosk and Café have been eliminated.              - All marina resort F&B outlets have either eliminated straws
        The number of recycling bins onsite has increased and                or are using non-plastic options –signed up to The Last
        the refilling of water bottles from taps on each berth is            Straw on the Great Barrier Reef Campaign
        encouraged. There is also increased monitoring of general         - Stainless Re-usable Water bottles are available for sale
        waste to remove plastics.                                         - Branded hydrations stations have been installed
     • The Motor Yacht Club of Tasmania no longer stocking               - Marina guests receive an enviro shopping bag upon check in
        plastic water bottles or straws in the restaurant or bar. All     - Marina courtesy cars are stocked with enviro shopping bags
        plastic bags used are recycled and suppliers shrink wrapped       - All new commercial tenant leases include a clause
        stock packaging is highly discouraged. All drinking water            preventing the sale of take-away drinks in plastic bottles
        sold is in cardboard containers, straws are environmentally       - Environmental signage has been installed throughout the
        friendly and takeaway coffee cups and lids are eco                   marina, advocating for the elimination of single use plastics
        cardboard. The MIA Single Use Plastic logo is displayed in        - The marina is plastic bag free – communicated through the
        weekly members’ newsletters and in the bar area.                     marina rules, berthing agreement and Welcome Book

 WATERLINE   Q 4 – 202 0
CLEAN MARINA             13

                       BUILDING BUSINESS RESILIENCE:
                    USING A RISK MANAGEMENT APPROACH
Authored by Jeremy Visser,
Geoff Withycombe,
BMT Commercial Australia

I  f 2020 has taught us anything, it
   is that we can never take anything
for granted. Industries everywhere
are facing a rapidly changing and
increasingly uncertain world which
brings both risks and opportunities.
Within the maritime industry, some of
these challenges include:
•a  changing climate, bringing a higher
  risk of extreme weather events and
  the deterioration of infrastructure;
•c  hanges in environmental policy
  and regulation and associated
  development opportunities;
•c  ompetition with urban
  encroachment and social
  expectation;
•c  hanging customer needs and
  expectations, especially with
  the emergence of greener
  technologies; and,
• s hifts in boating practice, which
  has been particularly pronounced         A resilient marina business, and more       approach helps you to tailor your
  over the last six months via access      broadly, a resilient maritime industry,     business resilience to the specific
  restrictions through to user             will be ready to both face these            needs of your marina and local
  demographic and boat type shifts.        challenges as they arise and provide        environment.
  Recognising and responding to            leadership across the broader                 The MIA and BMT recently presented
these challenges in advance is all         business community.                         a webinar on the use of the risk
part of building business resilience.        Building business resilience can be       management framework, including
                                           done in a number of different ways.         worked examples of real and emerging
                                           One of these ways is through the use        risks for marinas. Two of the most
 Your Resilient Marina via a               of a risk management framework.             prominent of these are the impacts of
 Risk Based Approach                         A risk management approach gives          climate change and the variability of
                                           you a simple, repeatable process to         environmental regulation, but others
 Key drivers
                                           help you understand and prioritise          include the post-COVID recovery of
 •B
   usiness continuity and cost            existing and emerging risks to your         the tourism sector, ongoing changes in
  avoidance
                                           business. The process is less about         insurance premiums, the management
 •R
   esponding to investors and             developing nicely coloured matrices         of marine plastics, and addressing
  financial disclosure
                                           and more about the process of               derelict vessels. In each of these
 •S
   eeking to manage insurance             understanding your risk exposure and        examples, a risk-based approach will
  premiums and reduce claims
                                           how acceptable those risks might be         help you to prioritise where you should
 •R
   esponding to public and                within your current business setting.       put your effort and to be ready for
  stakeholder concern about
                                           Not every marina has the same               issues before they arise.
  preparedness
                                           business risks just like not every
 •R
   esponding to broader Government
                                           marina manager has the same risk            For more information contact BMT at:
  strategies
                                           tolerance so adopting an industry-          Jeremy Visser, Senior Consultant
 • Corporate responsibility
                                           standard management approach may            Tel:   +61 (07) 3831 6744
 Key Benefits                              not be the best fit. So a risk-based        Email: Jeremy.visser@bmtglobal.com
 •Q
   uick, inexpensive, simple and
  practical                                 Useful links:
 • Utilise existing information            •h
                                              ttps://www.marinas.net.au/training-certification/webinars (Access to MIA
 •B
   uild necessary awareness and             Members Only)
  capacity of key team members              • https://www.iso.org/iso-31000-risk-management.html
 •U
   nderstand what the real knowledge
                                            • https://www.amsa.gov.au/vessels-operators/domestic-commercial-vessels/risk-
  gaps are
                                               management-national-system
 •E
   mbed outputs directly within
  facility planning and operations          • https://www.environment.gov.au/system/files/resources/fa553e97-2ead-47bb-
                                               ac80-c12adffea944/files/cc-risks-full-report.pdf

                                                                                                              Q 4 – 2 02 0   WATERLINE
14   E D U C AT I O N N E W S

                                               TWO ONLINE IMM COURSES
       MIA EDUCATION
                                               HELD THIS YEAR
       2021 - DEVELOPING
       CATALOGUE OF                            T   he MIA conducted two online Intermediate Marina Management (IMM)
                                                   courses this year – the first online format of its kind with 26 participants
                                               attending the courses from seven countries, Australia, New Zealand, Thailand,
       ONLINE COURSES                          United Arab Emirates, Qatar, Israel and China.
                                                This course is usually conducted over five days as a residential course where

      F    or many, this year has been a
           time of reflection and change,
      especially in the way services are
                                               strong, valuable networks are established during a shared learning experience.
                                               These friendships and networks are maintained for years after the course
                                               and strengthened at industry events such as regional meetings and marina
      communicated and delivered. The          conferences. While feedback from the online course was positive, the MIA
      MIA has taken this opportunity           realises the value of the face to face, residential format and will continue to
      to develop further educational           deliver the IMM in this format. The next IMM course will be face to face in
      initiatives to be better prepared        Queensland’s Gold Coast from 22nd – 26th August 2021.
      in the post COVID world. The
      MIA recognises the benefits of
      online learning and its potential
      to gain a global audience. While
      not everything in a face to face
      classroom environment can be
      replicated online, there is a lot
      which can. A couple of significant
      benefits to learning online is the
      increased amount of information
      students can learn and the
      flexibility to access training
      anytime, anywhere.
        In 2020, the MIA has trialled two
      courses on an online platform
      and moving forward, will develop
      and adapt a further three courses
                                                2019 IMM Course - Gold Coast.
      online in 2021.

     ARE YOU PREPARED FOR AN EMERGENCY
     IN YOUR MARINA IN 2021?
     T   he MIA has developed a few
         short courses to help marinas
     and boatyards ensure they are
                                                 MIA Emergency Preparedness
                                               Courses available online in 2021
                                               1. (Fire) Emergency Preparedness
                                                                                          weather preparation; risk assessment
                                                                                          and minimisation; appropriate
                                                                                          equipment use; infrastructure;
     better prepared for emergencies               Course (includes online live session   emergency response plans; reporting
     that could occur at their facility. The       with presenter)                        and liaising with local emergency
     Emergency Preparedness course             2. Oil Spill Response Online Course       services. Participants have the
     was prepared in consultation with              (includes online live session with    opportunity to share their knowledge
     our partner Club Marine and drew               presenter)                            and experiences. Participants discuss
     on the experience of some of our          3. Extreme Weather Preparedness           new ideas and perspectives on
     industry’s most knowledgeable marina           Course (online self-paced learning)   emergency preparation and responses
     managers. These online short courses        Case studies are used to help the        in the live online sessions with the
     are designed to examine emergency         participants understand the key            presenters.
     preparedness from a macro                 causes of marina emergencies; best           For more details and course dates,
     perspective.                              practice oil spill responses; extreme      please visit our website.

 WATERLINE   Q 4 – 202 0
E D U C AT I O N N E W S      15

CONGRATULATIONS TO                                              THANK YOU FOR YOUR
OUR NEW CERTIFIED                                               CONTRIBUTION CSMS/
MEMBERS                                                         CMOS/CMMS/CMPS
Scott Cotton, Marina Manager at                                  MIA would like to thank all CSM/CMOs/CMMs/CMPs who
Sydney Wharf and Jones Bay Marinas,                             have donated freely of their time to industry service in 2020 by
Sydney Australia has been awarded                               preparing and/or delivering courses, webinars and workshops.
the Certified Marina Operator (CMO)                             The MIA could not serve the industry in the manner it does
Accreditation.                                                  without the commitment of these members.
  Scott’s involvement in the marine
industry began at an early age through                           NAME         CERT.   CONTRIBUTION
school-based work experience at a                                                     Certified Members Meeting & Education
yacht share company and work as a                                                     Committee, Revision of Marina Operations
                                                                  Darrell             Manual
rigger. During his late teens and early                                      CMM
                                                                  Barnett
twenties, he focused his efforts on                                                   Darrell has also contributed further as a
professional sailing campaigns whilst                                                 MIA director
completing sports science and teaching degrees. After                                 AMM Course & Education Committee
                                                                   Stefan    CMP/
graduating Scott joined the Scope Marine sailing team                                 Stefan has also contributed further as a
                                                                  Borzecki   CMM
and soon became the dockhand at Jones Bay and Sydney                                  MIA director
Wharf Marinas. His work ethic, professionalism and ability to                         Webinar, IMM course & Education
connect with boat owners and tenants saw him quickly take                             Committee, Revision of Marina Operations
on more significant responsibilities at both marinas. Scott       Andrew              Manual
                                                                             CMM
is now the Marina Manager at Sydney Wharf and Jones Bay          Chapman              Additionally, Andrew Chapman CMM has
Marinas and is looking forward to helping shape the future                            made an extensive contribution as MIA
of the marina industry throughout Australia.                                          President & Chairman
                                                                  Andrew
                                                                             CMM      Straddle Carrier Course
Michael Neumann, General Manager                                  Fenwick
of Royal Yacht Club of Victoria,
                                                                  Chris
Melbourne Australia is awarded the                                           CMM      Certified Member Meeting
                                                                 Galbraith
Certified Marina Professional (CMP)
Accreditation.                                                                        IMM course, Revision of Marina
  Michael started in the marine industry                            Mike              Operations Manual
                                                                             CMM
in 2003 working on a dive charter                                  Harvey             Mike has also contributed further as a
vessel out of Queenscliff, Victoria. In                                               director and Marinas21 Chairman
2008 , he moved to Royal Melbourne                                Jayson
                                                                             CMM      IMM course
Yacht Squadron and managed the                                   McDonald
yard and marina, assisting with
                                                                  Phillip             Emergency Course & Education
the construction of their floating                                           CMM
                                                                 McGowen              Committee
marina. Looking for a new challenge, Michael became
the Operations Manager at the Cruising Yacht Club of               Peter              Certified Members Meeting & Education
                                                                             CMM
Australia in Sydney. During his five years at CYCA he was         Moxham              Committee
promoted to the Production Manager for the Rolex Sydney                               Education Committee Chairman, Revision
Hobart Race Villages in both Sydney and Hobart and                Clemens             of Marina Operations Manual
                                                                             CMM
was the Internal Project Manager for the clubs $9 million         Overdijk            Clemens has also contributed further as a
redevelopment. In 2018, Michael moved back to Melbourne                               GMI director
taking the position of General Manager at the Royal Yacht
                                                                   Steve
Club of Victoria. Michael’s belief is “clubs can only succeed                CMM      IMM course
                                                                  Sammes
with great teamwork.”
                                                                    Paul
                                                                             CMM      IMM course
Dylan Lease, General Manager of                                    Sorrell
Tutukaka Marina in New Zealand has                                 Shane              Straddle Carrier Operations &
been awarded the Certified Marina                                            CSM
                                                                  Subichin            Maintenance Course
Professional (CMP) Accreditation.
  Dylan has over 15 years’ experience                            Samantha
                                                                             CMM      Revision of Marina Operations Manual
                                                                  Suprain
in the marina industry and over
ten managing adventure tourism
businesses. He began his marine career                           MIA would also like to acknowledge and thank the following
in 2005 in the esteemed position                                members who have volunteered their time and expertise in
of toilet/ablution block cleaner. The                           delivering courses and webinars
Tutukaka Management Trust took a                                 • Martin Silk , d’Albora Marinas – Oil Spill Response Course
chance on him appointing him as full-time Dock Services          • Ben Schooley, The Yard Brisbane- Straddle Carrier
Manager. Dylan is now the General Manager of Tutukaka               Operations & Maintenance Course
Marina and has been in that role for the last seven years.       • Jeremy Visser, BMT Commercial - Webinar
Dylan is a firm believer in, “knowing your business and          • Geoff Withycombe, BMT Commercial - Webinar
facility top to bottom”.                                         • Karen Baldwin, Fremantle Sailing Club - Webinar.

                                                                                                                 Q 4 – 2 02 0   WATERLINE
16     E D U C AT I O N N E W S

                     REACCREDITATION FOR                                                              Professional Development                Minimum Hours
                                                                                                      Categories                                (30 hours)
                      CERTIFIED MEMBERS                                                               Structured learning                                10
             Reaccreditation for certified members is due 31 January 2021. Certified
           members must complete their 30 professional development hours                              Unstructured Learning                              10
           annually to be eligible for reaccreditation. The program provides a
                                                                                                      Private Study                                       5
           structure that enables members to formally document the ways in which
           they manage and extend their professional skills and knowledge. Below                      Service to the Marina
                                                                                                                                                          5
           are the professional development activity categories.                                      Industry

                                                                                                                                                              global
                                                                                                                                                              marina
       MIA’S 55 ACTIVE CERTIFIED MEMBERS IN 2020                                                                                                              institute

      C     ertified members (CSMs, CMOs,
            CMMs & CMPs) represent the
       elite in the marina industry. They
                                                                  through the globally recognized
                                                                  Global Marina Institute (GMI) by
                                                                  attending the Intermediate Marina
                                                                                                                   volunteering their services as part
                                                                                                                   of the continuous professional
                                                                                                                   development program.
       champion industry best practises                           Management and Advanced Marina                    The 55 active members certified
       in respect to the environment,                             Management courses. Certified                    through the MIA are from Australia,
       business efficiency, health & safety                       Members keep abreast of the latest               New Zealand, Fiji, UAE, Oman, Hong
       and professional excellence. Certified                     in industry education/knowledge,                 Kong, Turks and Caicos Islands,
       members complete an extensive                              technology, local legislations and               Korea, Thailand, Papua New Guinea
       training and certification process                         give back to the industry through                and the USA.

     First Name      Last Name   Accreditation   Company                  Country       First Name    Last Name      Accreditation   Company                  Country
     Khalil         Abujaber     CMM             Al Mouj Marina             Oman        Dylan         Lease          CMP             Tutukaka Marina          New Zealand
     Susan          Amos (CMM)   CMM             Whangamata Marina        New Zealand                                                White Bay 6 Marine
                                                                                        Cliff         Lewis          CMO                                        Australia
                                                                                                                                     Park Pty Ltd
     Darrell        Barnett      CMM             Soldiers Point Marina     Australia
                                                                                                                                     Royal Motor Yacht Club
                                                                          Papua New     Jayson        McDonald       CMM                                        Australia
     Aaron          Bates        CMP             Royal Papua Yacht Club                                                              Broken Bay
                                                                            Guinea
                                                                                                                                     Mirvac Birkenhead
                                                 Whangarei Harbour                      Philip        McGowen        CMM                                        Australia
     Sharron        Beck         CMO                                      New Zealand                                                Point Marina Pty Ltd
                                                 Marina Management
                                                                                        Shane         McInnes        CMM             Hobsonville Marina       New Zealand
     Les            Binkin       CMM             Marmong Point Marina      Australia
                                                                                                      Mohamed                        Dubai Marina Yacht       United Arab
                                                 Sutera Harbour Marina,                 Ahmed                        CMM
     Rick           Blackie      CMM                                       Malaysia                   Abdelhalim                     Club                      Emirates
                                                 Golf & Country Club
                                                                                                                                     d'Albora Marinas The
     Stefan         Borzecki     CMP             Yaringa Boat Harbour      Australia    Peter         Moxham         CMM                                        Australia
                                                                                                                                     Spit
     John           Bradshaw     CMM                                       Australia                                                 Cruising Yacht Club of
                                                                                        Michael       Neumann        CMP                                        Australia
                                                 Wyndham Harbour                                                                     Australia
     Allan          Cayzer       CMM             Marina / Balmoral Quay    Australia                                                 Sydney Superyacht
                                                 Marina                                 Clemens       Overdijk       CMM                                        Australia
                                                                                                                                     Marina
                                                 Gulf Marina                            Daryl*        Potter         CMP                                        Australia
     Andrew         Chapman      CMM                                       Australia
                                                 Management Pty Ltd
                                                                                        Rudy          Puystjens      CMM             Lantau Yacht Club        Hong Kong
                                                 Sydney Wharf Marina /
     Scott          Cotton       CMO                                       Australia    David         Randall        CMM             Marmong Point Marina       Australia
                                                 Jones Bay Marina
     Roger          Eastham      CMM                                       Australia    Subhasni
                                                                                                      Rasch          CMM             Port Denarau Marina           Fiji
                                                                                        (Cynthia)
                                                 Royal Prince Alfred
     Craig          Evans        CMM                                       Australia                                                 Hidd Al Saadiyat         United Arab
                                                 Yacht Club                             Ronald        Rodrigues      CMM
                                                                                                                                     Marina                    Emirates
     Andrew         Fenwick      CMM             Fenwicks Marina           Australia
                                                                                        Steve         Sammes         CMM             Sanctuary Cove Marina      Australia
                                                 Ocean Marina Yacht
     Scott          Finsten      CMM                                       Thailand     Claudio       Schettino      CMM                                        Australia
                                                 Club
                                                                           Turks and                                                 Bellingham Marine
                                                                                        Paul          Sorrell        CMM                                        Australia
     Adam           Foster       CMM             Southbank Marina           Caicos                                                   Australia
                                                                            Islands     Andrew        Stephens       CMP             Vetus-Maxwell              Australia
     Chris          Galbraith    CMM             Bay of Islands Marina    New Zealand   Shane         Subichin       CSM             The Boat Works             Australia
                                                 Sandringham Yacht                      Wigneswaran
     Paul           Gascoigne    CMM                                       Australia                  Sundram        CMP             Phuket Boat Lagoon         Thailand
                                                 Club                                   (Wicky)
                                                 Asia Marinas                           Symantha      Suprain        CMM             Koolewong Marina           Australia
     Thye Hock      Goh          CMP             Consultant Limited       Hong Kong
                                                 (HK)                                   James         Thompson       CMP                                        Australia

     Mike           Harvey       CMM             East Coast Marina         Australia                                                 Superyacht Services
                                                                                        Zara          Tremlett       CMM                                        Thailand
                                                                                                                                     Guide
                    Henry
     Richelle       Coloma       CMO                                      Philippines   Gareth        Wilson         CMM             Westhaven Marina         New Zealand
                    Aguilar                                                             Evan          Wooldridge     CMM             Ferguson's Marina          Australia
                                                 Sandringham Yacht                                                                   Bellingham Marine
     Richard        Hewett       CMP                                       Australia    John          Spragg         Hon CMP                                    Australia
                                                 Club                                                                                Australia
     John           Hogan        CMP             Superior                  Australia                                                                            United
                                                                                                                                     Halgren & Associates
                                                 Gladesville Bridge                     Larry         Halgren        Hon CMP                                   States of
     Matthew        Hundleby     CMM                                       Australia                                                 LLC
                                                 Marina Pty Ltd                                                                                                America

     Nairn          Johnston     CMM             Scope Marine Pty Ltd      Australia                                                                            United
                                                                                                                                     Daniel S. Natchez and
                                                                                        Daniel        Natchez        Hon CMP                                   States of
     Kenny                                       CKIPM Marine Group                                                                  Associates Inc
                    Kang         CMP                                      South Korea                                                                          America
     (Seuk Ju)                                   Co Ltd

 WATERLINE        Q 4 – 202 0
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