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Troop Cookie Manager Manual
2020-2021
ready,
set,
Success
New volunteer?
We’ve got you
covered with a
5-STEP
ACTION PLAN!
eBudde™ Mobile
meets you wherever
you’re at in the Girl Scout
Cookie Season
Troop Cookie Manual 1
Cookie Contacts
Service unit number
Service Unit Cookie Manager
Contact Number
Email Address
Please remember that your Service Unit Cookie Manager is your first point of contact for
questions or issues.
Second, contact GSNCA Membership Support
Council Contact Information
GSNCA Customer Care, 800-734-4541 or email at membershipsupport@girlscoutsnca.org
Product Programs Manager, Sarah Stutsman, sstutsman@girlscoutsnca.org
CFO, Gina Walley, gwalley@girlscoutsnca.org
Key Terms:
SUCM – Service Unit Cookie Manager
SUM – Service Unit Manager
TCM – Troop Cookie Manager
Initial ACH debit - Troops will be debited half of their Initial Cookie Order submitted minus DOC credits.
Mid ACH Debit - You are half way there! Troops will be debited the remaining half payment of Initial Order
minus DOC credits.
Final ACH debit – The end is here!! Troops will be debited the remaining amount due to council. This
number is based on the number of packages listed on your Sales Report in eBudde. Please review for
more details.
DOC- Digital Cookies
PGA - (Per Girl Average) The total number of packages sold by the troop divided by the number of girls
selling cookies.
2 Troop Cookie Manual
Table of Contents
The largest girl-led entrepreneurial program in the world
is moving forward in bold ways. We’re offering you more
options than ever as a volunteer to build the foundation for
entrepreneurship and guide girls to success, while keeping
their safety in clear focus.
No matter which path you take (virtual, in-person or both)
we’ve got tips and resources to support you the whole way.
Your Invaluable Role 4
Volunteer Responsibilities 5
What’s New 2020-2021 6-7
Make it Virtual 8
We’ve Got Delicious Girl Scout Cookies 9
Council Promotions 10
Five Steps to Support Her Pathway to Success 11
Step 1 – Get Yourself Set for a Great Season 12-13
Step 2 – Meet with Girls and Families 14-15
Step 3 – Tap into the Power of eBudde 16
GSNCA Quick-access Forms 17-20
eBudde Quick Guide 21
Step 4 – Help Girls Succeed as Cookie Entrepreneurs 22-23
Step 5 – Recognize Achievements 24
Rewards 25
Bonus and Rewards 26
Girl Scout Cookie Program Safety Guidelines 27
GSNCA Safety Tips 28
Cookie Selling FAQ 29-31
Receipts 32
The Business of Girl Scout Cookies 33-35
2020-2021 Cookie Calendar 36
Troop Cookie Manual 3
Your Invaluable Role
Troop Cookie Managers are an invaluable part of the
Girl Scout Cookie Program.® Volunteers like you are the
champions, role models and cookie coaches who help
girls discover their amazing potential and take steps
toward achieving their goals.
5 ESSENTIAL SKILLS FOR GIRLS
With your support, girls in the program build essential skills and learn to think like entrepreneurs.
GOAL SETTING Girls learn how to set goals and create a plan to reach them
DECISION MAKING Girls learn to make decisions on their own and as a team
MONEY MANAGEMENT Girls learn to create a budget and handle money
PEOPLE SKILLS Girls find their voice and build confidence through customer interactions
BUSINESS ETHICS Girls learn to act ethically, both in business and in life
Today’s girls are already
thinking like entrepreneurs.*
With your guidance, girls are able
to build on their thinking and
start running their own Girl Scout
Cookie™ businesses.
*SOURCE: “Today’s Girls, Tomorrow’s
Entrepreneurs,” A Report by the
Girl Scout Research Institute
Every Girl Scout has it in her to do great things.
WITH YOUR SUPPORT, SHE’LL RISE TO SUCCESS!
4 Troop Cookie Manual
VOLUNTEER
RESPONSIBILITIES
It’s a labor of love!
The main job of the Girl Scout Cookie volunteer
is to:
• Be a registered Girl Scout adult volunteer.
• Honor and live by the Girl Scout Promise and Law.
• Follow all GSNCA policies, procedures and meet all
established deadlines.
Here’s an overview of your roles and
responsibilities:
Before the sale
• Complete training.
• Set the troop up in eBudde™ (the baker’s online order
management system).
• Download the eBudde™ Troop App to your mobile phone
or tablet.
Participation requirements:
ͻ dDŵƵƐƚĂƚƚĞŶĚƚƌĂŝŶŝŶŐ
ͻ dDŵƵƐƚŚĂǀĞĂƐŝŐŶĞĚƉŽƐŝƚŝŽŶĚĞƐĐƌŝƉƚŝŽŶŽŶĨŝůĞ͘
ͻ dŚĞƚƌŽŽƉŵƵƐƚŚĂǀĞĂŶ,ƵƚŚŽƌŝnjĂƚŝŽŶŽŶĨŝůĞ͘
ͻ TCM background check must be current.
During the sale
ͻ DĂŬĞƐƵƌĞĂůůŐŝƌůƐĂŶĚƉĂƌĞŶƚƐƉĂƌƚŝĐŝƉĂƚŝŶŐŝŶƚŚĞƐĂůĞĂƌĞ
• Enter orders from girl order cards and keep
registered.
eBudde up to date.
ͻ ůůŐŝƌůƐŵƵƐƚŚĂǀĞĂƐŝŐŶĞĚƉĂƌĞŶƚƉĞƌŵŝƐƐŝŽŶĨŽƌŵŽŶĨŝůĞ͘
• Monitor online sales from the Digital Cookie®
ƉůĂƞŽƌŵ͕ǁŚŝĐŚǁŝůůďĞǀŝƐŝďůĞŝŶĞƵĚĚĞ͘
After the sale
• Coordinate booth sales (or ask another
• Complete the rewards order in eBudde.
volunteer to do so).
• Help girls deliver donated cookies to your chosen
• Arrange cookie pickups from the Cookie
ŽƌŐĂŶŝnjĂƟŽŶ;ŽƌĂƐŬĂŶŽƚŚĞƌǀŽůƵŶƚĞĞƌƚŽĚŽƐŽͿ͘
ƵƉďŽĂƌĚĂŶĚďƌŝĞŇLJƐƚŽƌĞĐŽŽŬŝĞƐƵŶƟůŐŝƌůƐƉŝĐŬ
ͻ ŝƐƚƌŝďƵƚĞŐŝƌůƌĞǁĂƌĚƐŝŶĂƟŵĞůLJŵĂŶŶĞƌ͘
them up (or ask another volunteer to do so).
• Keep all troop cookie program records.
• Collect money from those picking up cookies,
• Celebrate with the girls and their families.
issue receipts and make frequent bank deposits.
• TCM should contact the SUCM immediately for
ŐƵŝĚĂŶĐĞŝĨƚŚĞLJŚĂǀĞƉƌŽďůĞŵƐĐŽůůĞĐƟŶŐĐŽŽŬŝĞ
money.
Troop Cookie Manual 5
What’s New 2020-2021
Your busy life picks up speed during
Girl Scout Cookie Season. You need
tools and digital resources that not only
keep pace, but also help keep you and
your girls moving toward success—while
having lots of fun along the way. We’ve
got you covered!
eBudde™ Mobile
The must-have app for volunteers in the Girl Scout
Cookie Program® now has a new name. eBudde
Mobile makes your life simpler by meeting you
wherever you are in the season.
× From a troop or service unit dashboard, get all the
information you need
× Simple icons take you to important messages,
booth locations, checklists and more
× Watch training videos and get help from within
the app
6 Troop Cookie Manual
Continued
What’s New 2020-2021
Social Media Shareables Online Tips & Ideas
How can you help tomorrow’s female entrepreneurs Help girls build online marketing skills and learn about
promote their Girl Scout Cookie™ businesses? e-commerce with the support of online tools like the Digital
We’ve got all the social resources you need at Cookie® platform. We’ve also got inspiration for engaging
LittleBrownie.com. girls in virtual activities!
× Resources are easily searchable by category, Digital Marketing Tips for Cookie
including cookie news, special promotions, holiday Entrepreneurs and Families
themes, profile pictures and more
× Each post includes a professionally designed Girls of all ages should partner with their parents
or guardians to develop a plan to safely market their
graphic and customizable message
cookie business online. Get started using this resource
× New posts are added throughout the year available at girlscoutcookies.org/digitalmarketingtips.
MAKE IT VIRTUAL!
Find familiar in-person resources with a tech twist, along
with several new digital ideas. These strategies help girls
reach their goals in virtual environments when in-person
is not an option.
Girl Scouts® of the USA
has a suite of resources—
including social media tools and
more—available for download at
girlscoutcookies.org/
troopleaders.
Troop Cookie Manual 7
Make It Virtual!
We’re giving you more ideas
and resources than ever to
take your cookie season to the
next level, digitally!
Look for this icon.
Virtual Resources on
LittleBrownie.com
Visit LittleBrownie.com for virtual activities,
resources and digital tools that allow you to
customize an experience that makes sense
for your troop. Use a few, use them all, or
create your own!
Girl Scouts’ Online
Safety Resources
Whatever approach you decide to take this
Girl Scout Cookie Season, we have tools
to equip you to be flexible in a range of
environments. You can find Girl Scouts®
safety materials and resources later in
this manual, and additional information at
girlscoutcookies.org/troopleaders.
8 Troop Cookie Manual
Troop Cookie Manual 9
COUNCIL
PROMOTIONS
Troop Gift of Caring
Council-Wide Gift of Caring
Our council participates in a council wide Gift of Caring
program to provide cookies to HOMETOWN HEROES – local
first responders, active-duty military, veterans, front-line
workers, healthcare personnel and essential workers
throughout our Girl Scout communities. Girls can earn
customized rewards with this program. For more
information, refer to your order card.
Cookies on the Go weekend!
February 5 -7, 2021
During the first weekend of the cookie program, girls are
encouraged to hit the pavement in their neighborhoods!
Take it back to the basics before booths begin. Grab your
wagons to offer Girl Scout Cookies to each person in your
neighborhood and community.
Send photos of you and your troop selling door to door the
Girl Scouts of North-Central Alabama facebook page or
email them to communications@girlscoutscnca.org to be
used in newsletters and on social media.
Troops will be able to order their free Cookies on the
Go patch until February áľľ2ęľâàâ1.
10 Troop Cookie Manual Additional guidance will be provided based on current recommendations concerning Covid-19.5 STEPS
to Support Her Pathway to Success
There’s only one way to have a successful Girl Scout Cookie Program®,
and that’s to plan for it! In the remainder of this manual, you’ll find
everything you need to plan, build and celebrate a successful program
for 2020-2021—all organized into five simple steps.
GET STARTED
1 Get Yourself Set
for a Great Season 2 Meet with Girls
and Families
× Primary Contacts × Key Dates
× Volunteer Training × Girl Stories
× Cookie Season Planner × Cookie Story Sharing
× Girl Scout Badge Portfolio
™ × Girl Scouts My Cookie Friend
®
× Goal-setting Activities
× Cookie Program Health and
Safety Guidelines
× Girl Scouts Cookie Rookie
®
× Girl Scouts Cookie Captains
®
× Family Guide
× Cookie Entrepreneur
Family Pin collection
OPEN FOR BUSINESS
3 Tap into the
Power of eBudde™ 4 Help Girls Succeed as
Cookie Entrepreneurs
× eBudde ™ Mobile × Key Dates
× eBudde ™ Quick Guide × Volunteer Shareables
× Girl Order Card
× Digital Cookie platform
®
× Booth Events
× Girl Scouts Cookie House Party
®
CELEBRATE
5 Recognize
Achievements
GIRLS ARE READY…
AND YOU ARE, TOO!
× Key Dates
× Recognizing Girls 79% of Girl Scouts have an
entrepreneurial mindset
× Send “Thanks!”
× Celebrate Achievements 91% of Girl Scouts are interested in
becoming an entrepreneur
SOURCE: “Today’s Girls, Tomorrow’s Entrepreneurs”:
A Report by the Girl Scout Research Institute
Troop Cookie Manual 111
GET STARTED
Get Yourself Set for
a Great Season
Council Contact The Girl Scout Cookie Program®
Product Programs Manager
is led by girls, but getting all
Sarah Stutsman the right tools in place starts
sstutsman@girlscoutsnca.org
with you. We’ve got tools,
205-453-9536
resources and helpful info to
guide your planning.
FOR YOU
NOTES:
Volunteer Training on Girl Scouts® Built by Me
eBudde™ Mobile Cookie Planner
Training resources and videos allow you Create a custom plan for the cookie
to get up to speed fast on eBudde’s season—online, in just minutes! Choose
many capabilities. Master the basics, and from a menu of options that fit your group’s
then check out tips on new features for interests and schedules. It’s as simple as
the season! taking a short quiz!
What it includes: What it includes:
× Videos × Digital questionnaire
× Multimedia lessons × Customized plan with links
to resources
Where you’ll find it:
Where you’ll find it:
× App Store and Google Play
* Find app guidance and the eBudde*
× CookiePlanner.LittleBrownieBakers.com
Quick Guide. × CookiePortal.LittleBrownie.com
12 Troop Cookie Manual1
Continued
GET STARTED
Get Yourself Set for
\ a Great Season
HELPFUL INFO
Girl Scout Cookie™ fans are especially eager to support girls when
they have a clear picture of where the money goes. Help them see
how the cookie program powers amazing experiences for girls and
prepares them for a lifetime of success. Use this table as a guide:
19% Troop earnings
In addition to the many council-programmatic experiences
funded by cookie earnings, troops earn $0.60 per package sold.
Tiers based on per-girl selling average (PGA).
46% Council-sponsored programs, events, priorities,
training and other support
2% Girl rewards
32% Cost of Girl Scout Cookies
1% Bad Debt Collection
FOR GIRLS
THE HIGHER THE PGA, THE MORE GIRLS EARN!
Girl Scouts’ National
Program Portfolio PGA $ PER BOX $ PER CASE
Girls can earn Cookie Business and Financial 1-199 $0.55 $6.60
Literacy badges and Cookie Entrepreneur
Family pins for every year they participate in the 200-299 $0.60 $7.20
Girl Scout Cookie Program®. Check out the Girl
Scout Badge Explorer or search the Volunteer 300-399 $0.65 $7.80
Toolkit (VTK) for badges by grade level.
400-499 $0.75 $9.00
What it includes:
500+ $0.85 $10.20
× Badges and pins that girls can earn through
participation in the cookie program
× Requirements for earning pins or badges
× Poster CORE VARIETIES - $4 SPECIALTY COOKIES - $5
Where you’ll find it: Samoas® Toffee-tastic®
× Your council’s website Thin Mints® Girl Scout S’mores®
× girlscouts.org/cookiebadges Do-si-dos®
× girlscouts.org/entrepreneurfamily
Tagalongs®
× girlscoutcookies.org/troopleaders
for poster download Trefoils®
Lemon-ups®
Troop Cookie Manual 132
GET STARTED
Meet with Girls
and Families
KEY DATES For Girl Scout Cookie™
Troop Meeting:
entrepreneurs, getting set for
Date: _______________________________ business means learning how
Time: _______________________________ to think like an entrepreneur.
FOR GIRLS AND FAMILIES
Details: _____________________________
Motivate and inspire girls of all
____________________________________
Girl Stories
levels to do just that with fun
Get everyone inspired with stories of girls
learning activities from the who are leading boldly as cookie
Family Meeting:
Date: _______________________________
Cookie Business Badges. entrepreneurs and shining brightly as a result.
Time: _______________________________ As girls take their learning These resources were originally
Details: _____________________________ home, the Cookie Entrepreneur designed for in-person use, but can also work
with digital tools. Consult your council for
____________________________________ Family Pin encourages the approved video-conferencing platforms.
whole family to get involved
What it includes:
and offer support. × Video and editorial profiles of girls
who have improved their communities and
gone on fun adventures with their cookie
earnings.
Where you’ll find it:
× LittleBrownie.com, Girls, Teens and
NOTES: Videos sections
FOR YOUNGER GIRLS FOR OLDER GIRLS
Girl Scouts® Cookie Rookie Girl Scouts® Cookie Captain
Use this resource to help young girls Keep experienced teens interested in the
learn about setting goals, get to know cookie program and show them ways to
different cookies, gain confidence, learn give back with a full collection of materials.
how to speak to customers, and more.
What it includes:
What it includes: × Video for teens
× Fun video × Best practices
× Volunteer guide × Training strategies
Where you’ll find it: × Step-by-step guide
× LittleBrownie.com, Girls section × Notebook
× Promotional flyer
Where you’ll find it:
× LittleBrownie.com, Teens section
14 Troop Cookie Manual2
Continued
GET STARTED
Meet with Girls
and Families
FOR GIRLS
Share Her Cookie Story* Girl Scouts® My Cookie Friend Goal-setting activities
Encourage girls in your troop to share Girls love earning the newest mascot plush! Teach girls everything they need to know
their inspiring Girl Scout Cookie™ stories Pump up the excitement by encouraging about reaching high goals, while having
with the world for a chance to be featured girls to explore our mascot’s official loads of fun.
on Girl Scouts’ “Think Outside the Cookie website. We designed it to be educational
Box” gallery, the Girl Scout blog, Facebook, and inspirational! These downloadable crafts can be
Twitter, Instagram and more. done together or individually—online or in-
What it includes: person—to help girls track their progress
What it includes: × Fun facts through the season.
× Online form to submit her cookie story × Games What it includes:
Where you’ll find it: × Videos × Quick, inspiring ideas for making the most
× girlscouts.org/poweredbycookies × Activities and crafts of Girl Scout Cookie Season
Where you’ll find it: Where you’ll find it:
× MyCookieFriend.com × LittleBrownie.com, Volunteers section
FOR FAMILIES
Little Brownie Bakers’ Family Guide Cookie Entrepreneur
HELPFUL INFO
Family Pin collection
Use this inspirational brochure to
introduce and welcome families to the GAIN THE SUPPORT OF
Encourage families to support girls as
FAMILIES EARLY ON
Girl Scout Cookie Program®. they learn to think like entrepreneurs
and run their own cookie businesses. Host a short meeting in-person or
What it includes: Girls can earn all 13 pins in the virtually with families so girls can kick
× Reasons for participating collection—one unique pin for every off the year with their families.
× Tips on how families can support girls year they participate. At the meeting, adults can complete
permission forms and sign up to
× Family projects What it includes: help. This is a great time to go over
× Safety rules × Activity sheets to help girls at all levels health and safety guidelines (see
“Safety Guidelines” page).
× And much more! × Tips for families
Where you’ll find it: Where you’ll find it:
× LittleBrownie.com, Families section × girlscouts.org/entrepreneurfamily
Troop Cookie Manual 153
OPEN FOR BUSINESS
Tap into the
Power of eBudde ™
Last day for troops to update eBudde, including
The Girl Scout Cookie Program®
rewards:
is backed by a whole network
Thursday, March 25, 2021 11:59 pm
of support—one that goes
Initial orders due: beyond the incredible service of
FOR YOU
Girls _____________________________
council leaders and volunteers
eBudde™ Mobile
like you. Working behind the
Troop Monday January 11, 2021 11:59 pm Stay in the know, on the go! This must-
scenes is eBudde, the digital have app puts power at your fingertips,
Count and Go: command center for your Girl wherever you are in the cookie season.
January 29-31, 2021
Scout Cookie Season. Easily What it includes:
accessible via a mobile app for × Streamlined dashboard
Sign up for booths:
Saturday, January 23, 2021 9 am
volunteers at the service unit × Easy management of orders
and rewards
Tuesday, January 26, 2021 6 pm and troop levels, eBudde is × Important messages and upcoming
Monday, February 1, 2021 9 am
friendlier than ever! events
Open Selection - Tuesday, February 2, 2021 × Options for finding booth locations and
exchanging cookies
× Help Center
NOTES: Where you’ll find it:
× App Store and Google Play
16 Troop Cookie ManualQuick Access Forms
The following three pages consist of forms:
1. Delinquent Account Procedure Form
2. Product Program ACH Draw Extension Request
3. Product Program ACH Draw Request
For your convenience, you may pull out these pages and make copies as needed. Fillable PDF
versions of these forms can also be found on www.girlscoutsnca.org under the Cookies+ tab,
click on Resources.
Trefoil Trunk Patch
™
Trefoil Trunks are a monthly subscription box that will be delivered to your home or
available for pick up every month.
Each box will contain supplies and instructions for program level specific badge and
journey requirements; a booklet with games and puzzles; supplies and instructions for a
craft and/or a swap; the requirements to earn the Trefoil Trunk patch rocker; a suggest-
ed monthly service project; the login information for the LIVE event scheduled for the
last Tuesday of the month; plus other fun surprises!
Go to girlscoutsnca.org/trefoiltrunk to order yours today!
Troop Cookie Manual 17
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• "" & "! " !! ! "! !
• "% " ! "! " " !#"" & # / keep & # " !'
• " " #" s !!"#"! ) ! #"! '
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Product
!!
!
"(#
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" & "s
# " # "
Due
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18 Troop Cookie ManualProduct Program ACH Debit
Extension Request
Please use this form to request a delay in an ACH sweep during the Fall Product Program or Cookie Program.
Submitting this form DOES NOT mean that your extension has been granted. You will receive an email from
council staff explaining whether the request was approved or denied. A meeting will be set up with the
Service Unit Product Program Manager, Service Unit Manager, Troop Leader, Troop Product Program
Manager, and Membership Manager to discuss your troop’s finances before making a decision.
Requests must be submitted at least three business days, preferably sooner, prior to the scheduled
transaction. Requests received after that date may not be processed in time to prevent the transaction. Each
extension sweep is exactly one week after the originally scheduled sweep. The form can be submitted by a
Troop Leader, TFPM/TCM, Troop Treasurer or SUM. Please submit this request and direct ACH related
questions to sstutsman@girlscoutsnca.org.
SU # (3 digits) _______________ Troop # (5 digits) ________________
Your Position (may select more than one):
o Troop Leader
o Troop Product Manager
o Other, please specify:
Name:
Email Address:
Telephone Number:
Which sweep are you requesting an extension for?
o Fall Product Program: December 2, 2020
o Cookie Program: February 24, 2021
o Cookie Program: March 17, 2021
o Cookie Program: March 31, 2021
Requesting an extension requires a payment to be made on the original sweep date. How much can you pay on the
original sweep date:
Reason for Extension
o Problem with parent debt (list parent(s) with debt to troop):
______________________ _____________________ ____________________
o Other, please specify:
Please continue on reverse if needed.
Troop Cookie Manual 19Product Program ACH Draw Request
Complete this form to request (1) an additional ACH draw or (2) an increase in a scheduled ACH
draw during either the Fall Product or Cookie Program and submit to sstutsman@girlscoutsnca.org
with a copy to bscroggins@girlscoutsnca.org. This form can be submitted by a Troop Leader, TCM,
TFPM, Troop Treasurer or SUM.
Requests for an increase in a scheduled ACH draw need to be received at least five business days
prior to the date of the scheduled draw.
An email will be sent to the requestor confirming the amount and timing of an ACH draw addition or
increase.
SU # (3 digits) Troop # (5 digits)
Your Position (may select more than one):
o Troop Leader
o Troop Cookie Manager/Troop Fall Product Manager
o Other, please specify:
Name of Person Requesting Extension:
Email Address:
Telephone Number:
Is this request for:
o An additional ACH draw
o An increase in a scheduled ACH draw
For an additional ACH draw, please provide:
o Amount of additional ACH draw:
o Date requested for the additional ACH draw:
For an increase in a planned ACH draw:
For which ACH draw are you requesting an increase?
o Fall Product Program
o Cookie Program
o First Draw
Second Draw
Final Draw
Please provide:
o Additional amount (increase):
o Total amount of ACH draw (with addition):
Other, please specify:
20 Troop Cookie ManualGETTING STARTED
NAVIGATING FEATURES
1 Look for welcome email with
link and log in information to Dashboard Reports
eBudde.LittleBrownie.com On your troop’s default screen, you’ll Run three different reports from this tab:
× After you are granted access, you’ll find important messages from your × CUPBOARD REPORT shows a list of
receive a welcome email with a council/service unit and links to tools
all open cupboards and location/hours
login link and resources you’ll need throughout of operation
× Click the link and set up a new the season
× DELIVERY STATION REPORT
password, then click CONFIRM
Contacts shows a list of locations available for
× At the profile screen, enter your new Review contact info and click EDIT to your troop to choose from for initial
password order pickup
make changes
2 Verify your troop × COOKIE EXCHANGES REPORT shows
× Click the GIRLS tab, verify all Settings current offers of cookies available for
You can do several things under this tab: exchange within the council
registered girls on your troop roster
are present. Contact Membership × Edit troop info Sales Report
Support if not.
× Enter the number of girls selling Review all sales totals for the troop, including:
× Girls must be registered for MY and the troop’s package goals
2021 in order to participate.
× Final package numbers
Register all girls before distributing
× Opt out of rewards for additional profits × Receipts
their Cookie Packets × Enter banking info × Girl Scouts Gift of Caring donations
®
× Select t-shirt sizes for all girls
Girls
× Enter Sales Goals for each girl Enter girls’ names, Girl Scout member ID
Help Center
Find additional information, including:
× Click UPDATE to save and grade. You can also register girls
and enter t-shirt size. × Council information
3 Login to Digital Cookies
× eBudde help
× Set up your Troop Digital Cookie Initial Order
URL – new this year! Enter your troop’s initial order by girl, × Links to eBudde Microburst Training
and order additional Girl Scout Cookies® Videos with step-by-step instructions
for booth sales.
NOTE: Once orders are submitted here,
they cannot be changed. Carefully
review the totals before hitting SUBMIT
ORDER
Troop Cookie Manual 21February 10, 2021
Booth phase:
4
February 12 – March 21, 2021
OPEN FOR BUSINESS
National Girl Scout Cookie Weekend:
February 19 - 21, 2021
NOTES: Help Girls Succeed as
Cookie Entrepreneurs
Count and Go Tips
KEY DATES How many cookie cases Take stock & restock!
can your car carry? Ordering packages for booth
You need
Initial tophase:
Order know:
23 cases Compact Car days isn’t an exact science,
× Troops are
December 11,responsible
2020 – Januaryfor
11,counting
2021 and but here are average sales
verifying the total number of cases 30 cases Hatchback Car
Goal Getter phase: per cookie variety, so you
× When in doubt, recount
January 12 – February 11, 2021
35 cases Standard Auto can get an idea of how many
× Wait until you’re sure about your case
Count and Go: 60 cases SUV to order.
count to sign the receipt
January 29-31, 2021 75 cases Station Wagon 23% Thin Mints®
This is your smooth pickup day
Council Cupboards open: 75 cases Minivan
× Know exactly how many cases you 20% Samoas®
February
ordered3,of2021
each variety 100 cases Pickup Truck 15% Tagalongs®
× Arrive
4
Cookiesaton the Go
your Weekend:pickup time
scheduled 200 cases Cargo Van 11% Trefoils®
× Make sure you have enough vehicles to
February 5-7, 2021
load yourCupboards
Volunteer order (see chart)
open:
OPEN FOR BUSINESS 13% Do-si-dos®
× Line up 10,
February your vehicles at the same time
2021 10% Lemon-Ups®
× Check
× Give
Help Girls Succeed as
in and receive your pickup ticket
Booth phase: 5% Girl Scout S’mores®
3% Toffee-tastic®
Cookie Entrepreneurs
February
your12 pickup
– March ticket
21, 2021
to the loader and
count cases
National as they’re
Girl Scout loaded in
Cookie Weekend:
× Sign for 19
February your
- 21,order
2021 and take your receipt
NOTES:
KEY DATES
Here’s how the Cookie Cupboard operates
⚬ All orders for additional cookies must be entered into eBudde by
Initial Order phase:
placing a pending order.
December 11, 2020 – January 11, 2021
⚬ You must place a pending order to the cupboard 4 hours in advance of
Goal Getter phase:
Count and Go Tips pick up. Check eBudde to determine your cupboards exact time.
January 12 – February 11, 2021 How many cookie cases Take stock & restock!
⚬ your
can At select cupboards you will be allowed to ender
car carry? Orderingyour eBudde
packages for booth
Count and Go:
You need to know:
information to
23 cases Compact Carconfirm your pending order. days isn’t an exact science,
× Troops
January 29-31, 2021
are responsible for counting and
⚬30 Count your Girl Scout Cookies when you pick butthem
here areup.average
You aresales
verifying
Council the totalopen:
Cupboards number of cases cases Hatchback Car
per cookie variety, so you
× When in3,doubt,
February 2021 recount 35 responsible
cases StandardforAuto
all cases for which you sign.
can get an idea of how many
× Wait
Cookies onyou’re
until the Go sure
Weekend:
about your case
⚬60 You may not return or exchange cookies at tothe
cases SUV
cupboards.
order.
count to5-7,
February sign the
2021 receipt ⚬75 Pay attention to the hours and days of operation for the cupboard you
cases Station Wagon
This is your smoothopen:
pickup day 23% Thin Mints ®
Volunteer Cupboards choose.
75 cases Minivan
× Know exactly
February how many cases you
10, 2021 ⚬ Most cupboards are run by volunteers. Please20% thankSamoas
®
them for their
ordered of each variety 100 cases Pickup Truck 15% Tagalongs ®
Booth phase:
× Arrive at your scheduled pickup time time and making Girl Scout cookies accessible for your troop.
February 12 – March 21, 2021
200 cases Cargo Van 11% Trefoils ®
× Make sure you have enough vehicles to
⚬ Pending orders can only be placed by the case.
National Girl Scout Cookie Weekend:
load your order (see chart) ⚬ Troops will receive emails to confirm that their13% orders Do-si-dos ®
have been
× Line
February 19 - 21, 2021
up your vehicles at the same time processed. 10% Lemon-Ups ®
× Check in and receive your pickup ticket ⚬ To help with inventory control, all pending order5% Girl Scout S’mores
transactions will be ®
NOTES:
× Give your pickup ticket to the loader and deleted 24 hours after the anticipated pick up date.3% Toffee-tastic ®
count cases as they’re loaded in
⚬ Contact your SUCM regarding cookie exchanges.
× Sign for your order and take your receipt
Count and Go Tips How many cookie cases Take stock & restock!
22 TroopYou
Cookie
can your car carry? Ordering packages for booth
needManual
to know: Additional guidance will be provided based on current recommendations concerning Covid-19.
23 cases Compact Car days isn’t an exact science,
× Troops are responsible for counting and4
Continued
OPEN FOR BUSINESS
Help Girls Succeed as
Cookie Entrepreneurs
FOR GIRLS
Girl Order Cards* Digital Cookie® platform* Booth Events*
Many customers look forward to girls Girls can personalize their own Girls can build on the momentum of their
paying them a visit with an order card in e-commerce site and invite friends and initial orders by getting extra creative with
hand. Girls take down orders for cookies family to support! Customers have two a booth event. They can set up shop as a
and then turn in their card to you or a delivery options: in-person drop-off or troop in front of retail stores or other
designated cookie volunteer, who enters direct shipment to their home. community spaces. Girls will have fun
the orders into eBudde.™ working toward their goals together!
What it includes:
Want to keep a safe distance? Use the × Features that allow girls to set their cookie Girls can open Virtual Girl Scout
door hanger order cards, or encourage goals, track their progress, manage orders Cookie Booths on social media! For teens,
customers to order over the phone. and inventory, learn Internet safety skills social media is a great way to spread
and more the word about their cookie businesses.
What it includes: Where you’ll find it: Parents and guardians should do the
× Order card where girls can × Get info from your council regarding posting on social media if the girl is under
capture order information from neighbors, approved methods of delivery. age 13, but the girls should have a hands-
friends and family members Safety resources are available at on role in marketing their cookie business.
Where you’ll find it: girlscoutcookies.org/troopleaders
What it includes:
× Supplied by your SUCM
× Booth decorating ideas
× Tips for bundling Girl Scout Cookies ®
× Fun graphics girls can use
× Shareable social media posts
FOR YOU AND GIRLS × Virtual Cookie Booths step-by-step guide
Girl Scouts Cookie House Party*
® Help girls organize and host a Virtual Where you’ll find it:
Cookie Party using Facebook Live, Google × LittleBrownie.com, Volunteer section
This winning strategy is a lot of fun for girls. Meet or Zoom. To drive success, girls can
With your guidance, girls invite friends and × pinterest.com/lbbakers/
deliver their business pitch to their guests,
family to hear stories about their plans for demonstrate a cookie recipe and more!*
cookie earnings. Guests learn they can
support girls’ goals in a big way when they What it includes:
purchase cookies by the case.
× Video overview
TIP: Host the party at a local school or × Invitations MAKE IT VIRTUAL!
community center. Often, these sites have a
central location, and it could save you some × Recipe cards Check out LittleBrownie.com for more
clean-up time. × Décor and giveaway ideas virtual ideas, inspiration, and resources!
Where you’ll find it:
× Blog.LittleBrownieBakers.com
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 235
CELEBRATE
Recognize
Achievements
KEY DATES Make the most of girl
Celebration troop meeting:
accomplishments, like a girl
_________________________________________ reaching her goal. Thank
customers, tell stories about
Distribute rewards and celebrate with families:
your cookie experiences or
_________________________________________
throw a party for your troop.
Activation of troop goals:
FOR GIRLS
_________________________________________
Recognizing Girls
Girl Scout Cookie™ Season is the time for
girls to start thinking like entrepreneurs.
From the earliest planning meetings
through the booth phase, recognize
and encourage girl development of an
NOTES: entrepreneurial mindset—whether it’s
being curious about how things work or
embracing challenges.
What it includes:
× Certificates
Where you’ll find it:
× LittleBrownie.com, Volunteer section
FOR GIRLS
Send “Thanks!” Celebrate Achievements*
Thank everyone involved with your They’ve earned it! Plan a celebration
troop’s success, including families, friends, that gives you the opportunity to pass
businesses and fellow volunteers. Find out rewards to girls, while highlighting
card templates and ready-to-post social individual and troop achievements.
graphics on LittleBrownie.com. Loads of Discuss how the funds can be used
clip art is also available on the site to help for future activities.
you and girls create your own messages
of appreciation. Make the celebration virtual!
Visit LittleBrownie.com for ideas like
What it includes: reward unboxing, virtual ceremonies,
× Social posts and more!
× Card templates CONGRATULATIONS!
× Clip art
Where you’ll find it:
× LittleBrownie.com, Volunteers, Clip Art
24 Troop Cookie Manual2021 Cookie Rewards GIFT OF CARING
INITIAL ORDER DIGITAL COOKIE 24+ Gift of Caring
Patch
36+ Ice 60+ Horse Socks
245+ PGA Girl
30+ Cookie 60+ Reversible 100+ Kinetic 150+ STEAM cream bowls
t-shirt and
215+ Beanie Techie Patch Necklace OR Sand - Sand Solar System
2 additional
Paracord Bracelet Slime Lab String Lights
adult shirts
CROSSOVER
Create Fall
Program avatar
and send 15+ Fall
emails, and sell
300+ Cookie
Packages
36+ Theme Patch 84+ Samoa Plush 132+ Cooling 150+ 150+ patch 204+ Eco 253+ Journal,
Dangler Bandana Straw w/ Pouch Decals and Pen Embroidered
Trailback and
Waterbottle Sell
$600+ fall product
AND 800+ cookie
packages
$10 CO
UNCIL Build your own
CASH horse pen
300+ Minty Tee OR 400+ Plush Horse OR Build A 500+ Perplexus Epic OR Glow in Super Patch
$10 council cash Bird Buffet OR Robotic Hand Dark Canteen OR Fingerprint Kit Troop Reward - Troops
with final PGA of 295+
packages will receive a
Super Patch for all girls
and $50 Council Cash.
Goal Getter Patch
5 orders on Goal Getter
Form
650+ Let’s Go Camping - Camp Stool and Mess 800+ 1/2 Week at Camp or LogiBlocs Spy Tech`OR
Kit OR Mom and Me Camp OR Equestrian Room Full of “Hope” - Blanket, Padfolio and Horse
Sleepover - fleece bag and travel pocket pillow Mirror OR Light up Air Power Soccer disk Cookie Booth Patch
Participates in 3
Cookie Booths
Cookie Techie Patch
30 packages on
Digital Cookie
LIFETIME
1000+ Sleeping Bag & Tent OR ENO 1500+ Week at Camp OR Arckit Mini 2000+ Create your own custom
Hammock OR Superstar - Phone DormerColors 2.0 - Kids Architectural Converse OR Chacos Gift Card OR
light, Cable Horse and Samoa phone Model Building Kit OR Spaced Out Kendra Scott $100 Gift Card and Lifetime Membership for top 5
chair OR Backpack Purse Giant Coloring Page and Colored pencils private shopping reception OR 12th grade Ambassadors. Sell
OR Spring Valley Beach 2 Tickets $100 Council Cash 300+ packages to qualify
3000+ Horseback riding lessons 4000+ Bitsbox Subscription OR Six Flags 5000+ Microsoft Surface OR Two X Two – Summer Camp for
OR Apple Watch OR Apple AirPods and White Water Season Passes for two you and your friend AND Paddleboard/Paddle/PFD
TROOP REWARD - Troops with final PGA of 295+ packages will receive Super Patch for girls and $50 Council Cash
GSNCA reserves the right to replace and item with one of equal or higher value. Model/Make/Color may vary.GIRL SCOUT COOKIE
BONUS AND REWARDS
Troop Bonus:
Level 1: Fall Sale Bonus
x dƌŽŽƉƐƚŚĂƚƉĂƌƟĐŝƉĂƚĞĚŝŶƚŚĞ&ĂůůProduct ProgramǁŚŽŚĂĚΨϭ,ϴϬϬŝŶĐŽŵďŝŶĞĚƐĂůĞƐĂŶĚƐƵďŵŝƚƐĂ2021
ŽŽŬŝĞ/ŶŝƟĂů KƌĚĞƌW'ŽĨϮϰϱǁŝůůƌĞĐĞŝǀĞĂĚĚŝƟŽŶĂůΨϬ͘ϬϭƉĞƌƉĂĐŬĂŐĞŽŶƚŚĞ/ŶŝƟĂůKƌĚĞƌ͘
Level 2: Initial Order Bonus
x dƌŽŽƉƐǁŚŽĞdžĐĞĞĚƐƚŚĞƉƌĞǀŝŽƵƐLJĞĂƌ;ϮϬϭ9Ͳ20Ϳ/ŶŝƚŝĂůKƌĚĞƌďLJϱйŽƌŚŝŐŚĞƌǁŝůůƌĞĐĞŝǀĞĂŶ
ĂĚĚŝƚŝŽŶĂůΨϬ͘ϬϯƉĞƌƉĂĐŬĂŐĞƐŽŶƚŚĞ/ŶŝƚŝĂůKƌĚĞƌ͘
Level 3: Participation Bonus
x dƌŽŽƉƐǁŝƚŚϵ0йŽĨŐŝƌůƐƉĂƌƟĐŝƉĂƟŶŐǁŝůůƌĞĐĞŝǀĞĂŶĂĚĚŝƟŽŶĂůΨϬ͘ϬϭƉĞƌƚŽƚĂůƉĂĐŬĂŐĞƐƐŽůĚ͘
Level 4: Final Troop Reward
x dƌŽŽƉƐǁŝƚŚĨŝŶĂůW'ŽĨϮϵϱƉĂĐŬĂŐĞƐǁŝůůƌĞĐĞŝǀĞone^ƵƉĞƌWĂƚĐŚ per girl͘Each Troop
ǁŝůůƌĞĐĞŝǀĞΨϱϬŝŶ ĐŽƵŶĐŝůĐĂƐŚ͘
*** Troops will forfeit all troop bonuses due to the following:
x ZĞƚƵƌŶĞĚ,ĞďŝƚĨŽƌŝŶƐƵĨĨŝĐŝĞŶƚ
ĨƵŶĚƐ
x NonͲpayment of approved extensions
x No previous year's troop financial report
26 Troop Cookie ManualGirl Scout Cookie Program®
Safety Guidelines
An essential part of your action plan for a successful
Girl Scout Cookie™ Season is reviewing safety
guidelines with girls and their parents or guardians.
Girl Scouts® offers resources on girlscoutcookies.org/
troopleaders.
Girl Scouts® resources:
× Digital Marketing Tips for Cookie Entrepreneurs and Families
× Supplemental Safety Tips for Online Marketing
× Practical Tips for Parents
× Safety Tips for Cookie™ Entrepreneurs
× Safety Tips for Product Sales
× Your Councils’ Volunteer Essentials and Safety Activity Checkpoints
Where you’ll find it:
× girlscoutcookies.org/digitalmarketing
× girlscoutcookies.org/troopleaders
× girlscouts.org
× girlscoutsnca.org
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 27SAFETY
TIPS
Be sure girls understand and follow these safety rules:
• Show you’re a Girl ScoutͶtĞĂƌƚŚĞ'ŝƌů^ĐŽƵƚŵĞŵďĞƌƐŚŝƉƉŝŶĂŶĚͬŽƌ'ŝƌů^ĐŽƵƚĐůŽƚŚŝŶŐƚŽŝĚĞŶƟĨLJ
yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas and neighborhoods where you will be selling
Girl Scout Cookies®.
• Partner with adultsͶ/ĨLJŽƵĂƌĞĂ'ŝƌů^ĐŽƵƚĂŝƐLJ͕ƌŽǁŶŝĞŽƌ:ƵŶŝŽƌLJŽƵŵƵƐƚďĞĂĐĐŽŵƉĂŶŝĞĚďLJĂŶĂĚƵůƚ
ǁŚĞŶƚĂŬŝŶŐŽƌĚĞƌƐŽƌƐĞůůŝŶŐͬĚĞůŝǀĞƌŝŶŐƉƌŽĚƵĐƚ͘/ĨLJŽƵĂƌĞĂ'ŝƌů^ĐŽƵƚĂĚĞƩĞ͕^ĞŶŝŽƌŽƌŵďĂƐƐĂĚŽƌLJŽƵ
ŵƵƐƚ͞ďƵĚĚLJƵƉ͟ǁŚĞŶƐĞůůŝŶŐĚŽŽƌͲƚŽͲĚŽŽƌ͘ĚƵůƚƐŵƵƐƚďĞƉƌĞƐĞŶƚĂƚĂůůƟŵĞƐĚƵƌŝŶŐĐŽŽŬŝĞƚŚƐĂůĞƐ͘
• Plan ahead—Always have a plan for
safeguarding money. Avoid walking around with
large amounts of it or keeping it at home or
school. Give proceeds to supervising adults who
should deposit it as directed by your Girl Scout
council as soon as possible.
• Do not enter—Never enter the home or vehicle
of a person when you are selling or making
deliveries. Avoid selling to people in vehicles or
going into alleys.
• Sell in the daytime—Sell only during daylight
hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses
and email addresses should never be given out
to customers. Use a group contact number or
address overseen by an adult for customers to
ƌĞƋƵĞƐƚŝŶĨŽƌŵĂƟŽŶ͕ƌĞŽƌĚĞƌŽƌŐŝǀĞĐŽŵŵĞŶƚƐ͘
Protect customer privacy by not sharing their
ŝŶĨŽƌŵĂƟŽŶĞdžĐĞƉƚĨŽƌƚŚĞƉƌŽĚƵĐƚƐĂůĞ͘'ŝƌůƐ
should never take credit card numbers.
• Be safe on the roadͶůǁĂLJƐĨŽůůŽǁƐĂĨĞƉĞĚĞƐƚƌŝĂŶƉƌĂĐƟĐĞƐ͕ĞƐƉĞĐŝĂůůLJǁŚĞŶĐƌŽƐƐŝŶŐĂƚŝŶƚĞƌƐĞĐƟŽŶƐŽƌ
ǁĂůŬŝŶŐĂůŽŶŐƌŽĂĚǁĂLJƐ͘ĞĂǁĂƌĞŽĨƚƌĂĸĐǁŚĞŶƵŶůŽĂĚŝŶŐƉƌŽĚƵĐƚĂŶĚƉĂƐƐĞŶŐĞƌƐĨƌŽŵǀĞŚŝĐůĞƐ͘
• Be net wiseͶdĂŬĞƚŚĞ'ŝƌů^ĐŽƵƚ/ŶƚĞƌŶĞƚ^ĂĨĞƚLJWůĞĚŐĞďĞĨŽƌĞŐŽŝŶŐŽŶůŝŶĞĂŶĚĨŽůůŽǁƚŚĞƐƉĞĐŝĮĐŐƵŝĚĞůŝŶĞƐ
ƌĞůĂƚĞĚƚŽŵĂƌŬĞƟŶŐŽŶůŝŶĞ͘ŚƩƉ͗ͬͬŐŝƌůƐĐŽƵƚƐ͘ŽƌŐͬŚĞůƉͬŝŶƚĞƌŶĞƚͺƐĂĨĞƚLJͺƉůĞĚŐĞ͘ĂƐƉ
Visit girlscoutcookies.org for even more safety tips.
Source: Girl Scouts of the USA
28 Troop Cookie ManualCOOKIE SELLING
FAQ
Who can sell Girl Scout Cookies?
All registered girls! Although parents and Girl Scout adults may assist girls, it is the girls who make the sales, set
learning and sales goals, and learn the entrepreneurial skills that are part of the program.
What if a parent does not pick up his/her cookies?
/ĨĂƉĂƌĞŶƚͬŐŝƌůĨĂŝůƐƚŽƉŝĐŬƵƉƉƌŽĚƵĐƚŝŶĂƟŵĞůLJŵĂŶŶĞƌ͕ŶŽƟĨLJLJŽƵƌ^ĞƌǀŝĐĞhŶŝƚŽŽŬŝĞDĂŶĂŐĞƌŝŵŵĞĚŝĂƚĞůLJ͘
/ĨLJŽƵǁĂŝƚƵŶƟůƚŚĞĞŶĚŽĨƚŚĞƉƌŽŐƌĂŵ͕ŝƚŝƐŵƵĐŚŵŽƌĞĚŝĸĐƵůƚƚŽĮŶĚƐŽŵĞŽŶĞƚŚĂƚŶĞĞĚƐƚŚĞĐŽŽŬŝĞƐ and it is
most likely too late for anyone to help.
What if I have cookies I cannot sell?
If you have cookies you cannot sell contact your Service Unit Cookie Manger for assistance.
Follow the steps below:
ͻ Contact your Service Unit Cookie Manager for help. She will send out a message to troops in your SU
to inform them of your cookies on hand.
ͻ The Service Unit Cookie Manager will contact the Product Programs Manager to send out a message to
troops in surrounding areas to inform them of cookies you have on hand.
Can my troop use a Credit Card Device at the booth sale?
Credit Card devices are a great resource to have at your booth. They are a convenient way for customer to
purchase Girl Scout cookies. When using the device please remember the following:
ͻ zŽƵĐĂŶŶŽƚĐŚĂŶŐĞƚŚĞĐŽƐƚŽĨƚŚĞ'ŝƌů^ĐŽƵƚŽŽŬŝĞƐƚŚĂƚƚŚĞĐƵƐƚŽŵĞƌŝƐƉƵƌĐŚĂƐŝŶŐƚŽƌĞŇĞĐƚĂŶLJ
surcharges.
ͻ DĂŬĞƐƵƌĞLJŽƵƌĐƵƐƚŽŵĞƌŝƐĂǁĂƌĞŽĨĂŶLJĐŚĂƌŐĞƐƚŚĂƚLJŽƵĂƌĞĂĚĚŝŶŐƚŽŚŝƐͬŚĞƌďŝůů͘ džĂŵƉůĞƐŽĨ
ƉŚƌĂƐĞƐLJŽƵĐĂŶƐĂLJĂƌĞ͕͞&ŽƌƚŚĞĐŽŶǀĞŶŝĞŶĐĞŽĨƵƐŝŶŐLJŽƵƌĐƌĞĚŝƚĐĂƌĚ͕ǁĞǁŝůůĂĚĚͺͺͺͺͺƚŽLJŽƵƌ
ŽƌĚĞƌ͘͟Kƌ͞dŚĞƚƌŽŽƉŝƐĐŚĂƌŐŝŶŐĂĨĞĞĨŽƌƵƐŝŶŐƚŚĞĐƌĞĚŝƚĐĂƌĚ͕ďĞĐĂƵƐĞƚŚĞĐŚĂƌŐĞƐĨƌŽŵƚŚĞĐŽŵƉĂŶLJ
ǁŝůůƌĞĚƵĐĞƚŚĞƉƌŽĮƚŽƵƌƚƌŽŽƉǁŝůůŵĂŬĞ͘͟
What is ACH?
ACH stands for Automated Clearing House and refers to an electronic banking network used for direct deposit
and electronic bill payment. If your paycheck is direct-deposited into your bank account then you are already
using ACH.
Will the troop need to complete the authorization form each year?
EŽ͕ĂƐůŽŶŐĂƐƚŚĞďĂŶŬĂĐĐŽƵŶƚĂŶĚƚŚĞƐŝŐŶĞƌƐƐƚĂLJƚŚĞƐĂŵĞ͘/ĨƚŚĞďĂŶŬŝŶĨŽƌŵĂƟŽŶĐŚĂŶŐĞƐŽƌƚŚĞƌĞŝƐĂ
change in signer, a new ACH form will need to be completed and sent to council.
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 29COOKIE SELLING
FAQ
Does my troop have to have a bank account to participate in the cookie program
Yes
Is ACH mandatory for my troop or service unit?
zĞƐ͕ƉĂƌƟĐŝƉĂƟŽŶŝŶ,ŝƐƌĞƋƵŝƌĞĚĨŽƌĂůůƚƌŽŽƉƐ͘^ĞƌǀŝĐĞhŶŝƚƐĂƌĞĂůƐŽƌĞƋƵŝƌĞĚƚŽƉĂƌƟĐŝƉĂƚĞŝŶ,
ƚƌĂŶƐĂĐƟŽŶƐƚŽƌĞĐĞŝǀĞĂŶLJ^ĞƌǀŝĐĞhŶŝƚďŽŶƵƐĞƐ͘ Exceptions must be approved by the CEO.
What are the benefits of ACH?
• Less work for the TCM. They will not have to deal with deposit slips or have to make deposits into both the
troop account and then into the GSNCA’s account.
ͻ EŽǁŽƌƌŝĞƐĨŽƌƚŚĞƚƌŽŽƉĂďŽƵƚŽǀĞƌĚĞƉŽƐŝƟŶŐŵŽŶĞLJŝŶƚŽƚŚĞŽƵŶĐŝůĂĐĐŽƵŶƚĂŶĚƚŚĞŶŶĞĞĚŝŶŐƚŽǁĂŝƚĨŽƌ
a refund.
ͻ ůůƚƌŽŽƉƐĐĂŶƉĂƌƟĐŝƉĂƚĞĞĂƐŝůLJ͕ĞǀĞŶŝĨƚŚĞLJĂƌĞůŽĐĂƚĞĚĨĂƌĂǁĂLJĨƌŽŵĂďĂŶŬƵƐĞĚďLJƚŚĞĐŽƵŶĐŝů͘
Will the troop be notified before the money is taken out of the account?
zĞƐ͕ƚŚĞƚƌŽŽƉůĞĂĚĞƌƐĂŶĚdDǁŝůůďĞŶŽƟĮĞĚǀŝĂĞŵĂŝůǁŝƚŚƚŚĞďĂůĂŶĐĞƚŚĂƚǁŝůůďĞǁŝƚŚĚƌĂǁŶĨƌŽŵƚŚĞƚƌŽŽƉ
acĐŽƵŶƚĨŽƌĞĂĐŚ,͘ACH information will be sent to SUCMs for distribution to TCMs and troop leaders.
dŚĞĚĂƚĞƐŽĨƚŚĞ,ǁŝůůďĞ͗
ͻ &ĞďƌƵĂƌLJϮ4͕ϮϬϮ1
ͻ DĂƌĐŚϭ7͕ϮϬϮ1
ͻ March 31͕ϮϬϮ1
What should I do if I know the money will not be in the bank on the date of the ACH?
dŝŵĞůLJĂŶĚƌĞŐƵůĂƌĐŽŵŵƵŶŝĐĂƟŽŶĂŵŽŶŐƚŚĞůĞĂĚĞƌƐŚŝƉŽĨƚŚĞƚƌŽŽƉŝƐa ǀŝƚĂůĐŽŵƉŽŶĞŶƚŽĨƚŚĞƐƵĐĐĞƐƐŽĨ,
ǁŝƚŚLJŽƵƌƚƌŽŽƉ͘/ĨLJŽƵĮŶĚƚŚĂƚƚŚŝƐŝƐƚŚĞĐĂƐĞ͕ƚŚĞƚƌŽŽƉĐĂŶĮůůŽƵƚĂŶ, ĞĂĚůŝŶĞ džƚĞŶƐŝŽŶ&ŽƌŵĂŶĚƐƵďŵŝƚit
ƚŽƚŚĞcouncil. This form must be received by council no later than 3 business days before the date of the ACH.
If the money is not in the troop’s bank account when the sweep is planned, what happens?
ůůƐǁĞĞƉƐĂƌĞĐŽŵŵƵŶŝĐĂƚĞĚǁŝƚŚĂƚƌŽŽƉŝŶĂĚǀĂŶĐĞĂŶĚƚŚĞƚƌŽŽƉŚĂƐƟŵĞƚŽĐŽŶĮƌŵĂŶĚĚŝƐĐƵƐƐƚŚĞƐƚĂƚƵƐ
ƉƌŝŽƌƚŽƚŚĞƐǁĞĞƉ͘,ŽǁĞǀĞƌ͕ŝĨƚŚĞƚƌŽŽƉďĂŶŬďĂůĂŶĐĞŝƐŶŽŶͲƐƵĸĐŝĞŶƚƚŽĐŽǀĞƌƚŚĞĂŐƌĞĞĚƵƉŽŶ,ďĂůĂŶĐĞ͖ĂŶ
NSF charge may be incurred by the troop.
30 Troop Cookie Manual Additional guidance will be provided based on current recommendations concerning Covid-19.COOKIE SELLING
FAQ
What if Council pulls an incorrect amount from my troop's account?
zŽƵƌĂƩĞŶƟŽŶƚŽĞƵĚĚĞΡŝƐŝŵƉŽƌƚĂŶƚ͘ŶLJŝŶĐŽƌƌĞĐƚĞŶƚƌŝĞƐŝŶŐŝƌůƐƐĞůůŝŶŐ͕ƚƌĂŶƐĨĞƌƐŽƌƌĞŽƌĚĞƌƐǁŝůůĂīĞĐƚLJŽƵƌ
balance. Since we pull funds from your account based on these variables, it is possible that an incorrect amount
could be pulled. Your outstanding balance will be clearly listed on your Troop Sales Summary Report. If we dis-
cover something that changes your balance during closing review process, your troop will be credited or debited
accordingly.
Will Digital Cookie Sales be calculated toward each girl’s initial order reward?
zĞƐ͘WůĞĂƐĞŶŽƚĞ͗ŝĨƚŚĞŝŐŝƚĂůŽŽŬŝĞŽƌĚĞƌŝƐƉůĂĐĞĚďĞĨŽƌĞƚŚĞƚƌŽŽƉĐŽŽŬŝĞŵĂŶĂŐĞƌƐƵďŵŝƚƐƚŚĞŝŶŝƟĂůƚƌŽŽƉ
ŽƌĚĞƌŝŶĞƵĚĚĞΡ͕ƚŚĞŶŝƚǁŝůůĐŽƵŶƚƚŽǁĂƌĚƐƚŚĞŐŝƌůƐŝŶŝƟĂůƌĞǁĂƌĚƐ͘ŶLJĚŝŐŝƚĂůŽƌĚĞƌƐƉůĂĐĞĚĂŌĞƌƚŚĞŝŶŝƟĂůƚƌŽŽƉ
ŽƌĚĞƌǁŝůůŶŽƚĐŽƵŶƚƚŽǁĂƌĚƐƚŚĞŝŶŝƟĂůƌĞǁĂƌĚƐ͘
How are Digital Cookie sales calculated towards each girl’s rewards?
dŚĞĚŝŐŝƚĂůŽƌĚĞƌƐĂƌĞĐĂůĐƵůĂƚĞĚƚŚĞƐĂŵĞǁĂLJŝŶǁŚŝĐŚǁĞĐĂůĐƵůĂƚĞƚŚĞƚƌĂĚŝƟŽŶĂůĚĞůŝǀĞƌLJŵĞƚŚŽĚƐ͘
When should my troop pick up more cookies from the cookie cupboard?
Troops should ask for a girl inventory of unsold cookies before going to the cupboard for more cookies. Pick up
ŵŽƌĞĐŽŽŬŝĞƐĨƌŽŵĂĐƵƉďŽĂƌĚǁŚĞŶLJŽƵĂƌĞƐƵƌĞŶŽŶĞŽĨLJŽƵƌŐŝƌůƐŚĂǀĞƵŶƐŽůĚŝŶǀĞŶƚŽƌLJĂŶĚLJŽƵĐĂŶŶŽƚĮŶĚĂ
troop who has more cookie than they can sell.
Can I pick up cookies by the package from the cupboard?
No. Cookies are distributed from the council and cupboards in cases only. Troops may transfer packages to other
troops.
Can my troop set up a booth at Walmart, Lowes or Krogers?
No. GSNCA Staff will set up the booth slots for troops at Walmart, Lowe's and Krogers. You will be contacted by the
SUCM to choose your booth slot. You will also have the opportunity to choose booth slots in the eBudde system.
ŽƵŶĐŝůƐƚĂīǁŝůůƐĞƚƵƉƚŚƐĂƚƐŽŵĞůŽĐĂƟŽŶƐ͕ƐƵĐŚĂƐŵĂůůƐ͕ůŝŵŝƚĞĚĂĐĐĞƐƐĨĂĐŝůŝƟĞƐ͕ĂŶĚƐƉŽƌƟŶŐĞǀĞŶƚƐ͘
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 31ZĞĐĞŝƉƚƐ
Always cŽŵƉůĞƚĞĂƌĞĐĞŝƉƚĨŽƌŽŽŬŝĞƐ/ƐƐƵĞĚŽƌDŽŶĞLJZĞĐĞŝǀĞĚ
!
!
32 Troop Cookie ManualTHE BUSINESS OF
GIRL SCOUT COOKIES
November - December 2020: Training girls and guardians:
⚬ TCM will work with the girls and guardians to set personal and troop goals.
⚬ Troops should plan for the “First $25” earned to be used to register each returning Girl Scout during
Early Bird registration.
⚬ Talk to parents about safety and how to keep their daughters and the rest of the girls safe during the
Girl Scout Cookie program.
⚬ Go over deadlines with girls and guardians.
⚬ Have guardians sign up for cookie booths and inform them of the booth guidelines.
⚬ Secure a signed Cookie Program parent/guardian permission form for each girl.
⚬ Review cookie pick up and money procedures.
⚬ Collect money from girls and guardians frequently throughout the sale.
⚬ Schedule times to collect money at troop meeting or at another agreed upon time.
⚬ Money envelopes are provided for girls and guardians to assist with the collection of money.
⚬ For each payment the TCM must issue a receipt and give the guardian/girl a copy and retain the
original for the troop’s records
⚬ Refer to the 2021 Family Cookie Guide
December 11, 2020: Girls begin selling to potential customers.
⚬ Girls can use their order cards to sell to potential customers in person.
⚬ Girls can use Digital Cookie to send emails to potential customers.
Jan 11, 2021: Submit Initial Cookie and Rewards orders via eBudde™
⚬ The TCM must enter the girl orders in eBudde™.
⚬ After you submit the troop Initial Order the rewards will automatically calculate.
⚬ The TCM must enter any cookies needed for booths in eBudde™.
⚬ Review the Rewards tab in eBudde™ to ensure the girl rewards are automatically calculated correctly.
⚬ TCM must submit order by 11:59 pm via ebudde on January 11, 2021. ** Dates in eBudde™ are date and
time sensitive**
January 12-14, 2021: TCM can sign up for Count and Go Cookie pick up starting at 8:00 am
⚬ TCM will sign up for a delivery location, time and date by clicking on the Delivery Tab in eBudde™.
⚬ Once the location has been chosen, print off the delivery confirmation.
⚬ Count and Go sign up ends at 5:00 pm on January 14, 2021. ** No changes can be made after this
date.**
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 33THE BUSINESS OF
GIRL SCOUT COOKIES
January 23, 2021: Cookie Booth Scheduler Opens
⚬ All booths that are organized by the product program staff will be coordinated through the online
eBudde™ system. You can reserve three, one slot per location during each round.
⚬ Round One: January 23, 2021, 9:00 am
⚬ Round Two: January 26, 2021, 6:00 pm
⚬ Round Three: February 1, 2021 9:00 am
February 2, 2021: Unlimited booth selection on first-come first-serve basis.
January 29 - January 31, 2021: Count and Go cookie pick up begin
⚬ Refer to your confirmation for vehicle case loading information.
⚬ Arrive at your scheduled pick up time with the appropriate number of cars.
⚬ Make sure you count your cookies before leaving the Count and Go location.
⚬ Refer to the Count and Go guidelines
February 3, 2021: Council Office Cupboards Open
Birmingham, Huntsville, Tuscaloosa, Florence Offices Only
February 5-7, 2021: Cookies on the Go Weekend
Grab your little red wagon and hit the street.
⚬ Encourage the girls in your troop to go door to door selling Girl Scout cookies.
⚬ Girls in your troop that participate can earn a Cookies on the Go patch by submitting the report of the
number of packages that were sold over the weekend.
February 10, 2021: Warehouse and Volunteer Cupboards open
February 12, 2021: Cookies on the Go patch order due
February 12, 2021: Booths begin
February 24, 2021: Payment through ACH debit -1/2 of initial order - DOC Credits
Collect money from parents and make frequent deposits into your troop bank account to ensure funds are
available for ACH debit on February 24, 2021.
⚬ Council will directly debit the troop’s bank account on February 24, 2021 for 1/2 of the initial order.
⚬ If your troop will not have the payment by the deadline, you must fill out the ACH Debit Extension
request form.. This form must be received by council no later than 3 business days before the date of
the ACH Debit.
⚬ Troops that do not pay 1/2 of their initial order or have an ACH returned due to insufficient funds will be
contacted to discuss the reason for non-payment. The troop will not be allowed to pick up any more
cookies until payment is made.
⚬ A parent meeting will be held, if needed, to plan how to sell, to donate or transfer to other troops
needing cookies.
34 Troop Cookie Manual Additional guidance will be provided based on current recommendations concerning Covid-19.THE BUSINESS OF
GIRL SCOUT COOKIES
March 15, 2021: DOC Girl Delivery option ends
⚬ To ensure girls receive credit for all Girl Delivery orders on Digital Order Card, the delivery option will end.
⚬ Customer will no longer be allowed to select this option when placing orders using Digital Order Card.
March 17, 2021: Mid Payment ACH Debit - remainder of initial cookie order balance - DOC Credits
March 21, 2021 Booths end
March 22-24, 2021: TCM will assign cookies to girls on the Girl Order tab in eBudde
The Girl Order tab allows you to enter by girl, additional cookie orders and booth packages sold.
⚬ You can comment on each row to identify whether the cookies were an additional pick up or assigned from a
booth.
⚬ Rewards will automatically calculate for girls on the Rewards tab from the numbers entered into eBudde
on the Girl Tab.
March 25, 2021: TCM will submit the Girl Rewards in eBudde™ by 11:59 pm
⚬ Review rewards order in eBudde under the Rewards tab.
⚬ Complete all the Size/Catalog Selections needed.
⚬ Any rewards not submitted by the due date will be submitted at a later date with no guarantee of timely delivery.
March 29, 2021: SUCM submits final Girl Rewards in ebudde by 11:59 pm.
March 30, 2021: Reward orders will be submitted by GSNCA by 9:00 am.
⚬ Any rewards not submitted by the due date will be submitted at a later date with no guarantee of timely delivery.
March 31, 2021: Troop Final payment ACH debit
⚬ Council will send reminder emails of the amount due to SUCMs for distribution to TCMs and troop leaders.
⚬ Council will direct debit the troops banking account on March 31, 2021.
⚬ If your troop will not have the final payment by the deadline, you must fill out the ACH Debit Extension form.
⚬ Troops that do not pay the final cookie payment due will be contacted by their SUCM, Membership
Manager and SUM to discuss the reason for non-payment.
⚬ A parent meeting will be held, if needed, to plan how to sell, donate or transfer the cookies to a troop
needing cookies
May: Rewards will be distributed
⚬ Rewards will be shipped to the SUCM in late April.
⚬ Be on the lookout for a message from your SUCM for the date and time of reward pick up.
⚬ Rewards should be delivered to girls by May 15, 2021.
Additional guidance will be provided based on current recommendations concerning Covid-19. Troop Cookie Manual 35You can also read
