Cookie Manual for Volunteers 2018-2019 - Girl Scouts of NYPENN ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Cookie Manual for Volunteers
2018-2019
TABLE OF CONTENTS A MESSAGE FROM GSNYPENN CEO JULIE DALE
2 INTRODUCTION The Girl Scout Cookie Program® is much MORE than selling delicious cookies! It
teaches girls essential skills they use for a lifetime—leadership development, ethical
Message from GSNYPENN CEO Julie Dale decision making, how to set and reach goals, how to manage money, confidence,
2019 Girl Scout Cookie Program Theme self-resilience, team work, responsibility and customer service.
Girl Scout Promise and Law
As the largest girl-led entrepreneurial program in the world, the Cookie Program
generates immeasurable benefits for our girls, Council and community. This season, we are
5 COOKIE BASICS joining 75% of Little Brownie Baker Councils across the country by pricing all varieties of our
Who Can Participate in the Cookie Program? cookies at $5 per package. By increasing and aligning our price points, you and your
Five Essential Skills girls receive:
Cookie Varieties
MORE REVENUE!
How the Cookie Crumbles Troops will earn $.80 to $1 per package in proceeds. This could mean up to a $.27
Cookie Money Distribution increase per package! (If a troop sells a total of 1,500 packages, at an increase of $.27 per
package, that troop will earn an additional $405 in troop proceeds! Wow!)
8 TROOP COOKIE MANAGER RESOURCES
MORE PROGRAMMING!
Expectations We are expanding quality programming for our troops and volunteers by partnering with
Resources organizations that specialize in STEM, the arts and outdoor experiences. We’re also working
Troop Proceeds to make our regional activities and trainings better than ever for you.
Troop Bonuses
MORE MARKETING!
We’ll provide more tools to help you meet your troop’s goals: free yard signs for troops to
12 GIRL REWARDS & OTHER COOL STUFF advertise they have cookies to sell, a cool promotion for customers who purchase five or
more cookie packages (details TBA), local and regional media promotion across the Council
14 COOKIE PROGRAM CALENDAR so that people seek out your troops for cookies—and more!
MORE SERVICE!
16 DIGITAL COOKIE We’re here to help you create the best experiences for your G.I.R.L.s (Go-getters,
Innovators, Risk-takers and Leaders) through our Service Centers and Outdoor
18 COUNCIL GIFT OF CARING PROGRAM Adventure Centers. And, we are investing in even more ways to be available to you in your
regions when you need us.
19 BOOTH SALES
Research from Little Brownie Bakers shows customers purchase
22 STEP 1: HOST A GIRL/PARENT MEETING & SET GOALS cookies to support Girl Scouting. They want to invest in helping girls
achieve their goals as they develop those essential leadership skills we
26 STEP 2: TIME TO PLACE AN INITIAL ORDER know are so important! Proceeds from the Cookie Program stay in our
Council and serve our more than 20,000 girls and adult volunteers—helping
28 STEP 3: TIME TO PICK UP YOUR COOKIES make Girl Scouts one of the most affordable and personally
enriching activities a girl can choose!
29 STEP 4: HOW TO GET MORE COOKIES Thank you for your support and hard work. I hope you Go for Bold and have an amazing
cookie season!
30 STEP 5: RESPONSIBLE MONEY MANAGEMENT
32 STEP 6: CLOSING OUT THE PROGRAM
33 STEP 7: CELEBRATE YOUR ACHIEVEMENTS
Julie Dale
CEO, Girl Scouts of NYPENN Pathways
2 3
GET READY TO GO FOR BOLD™
THIS GIRL SCOUT COOKIE SEASON! COOKIE BASICS
Girl Scouts are known for their infectious, go-getter attitudes. This The Girl Scout Cookie Program is the largest girl-led entrepreneurial program in
season, we’re celebrating their spirit and all the ways they are daring, the world! It generates immeasurable benefits for girls, their Council and
creative and innovative in their Girl Scout Cookie Sale®. It’s a great year the community.
for all of us to Go for Bold!
WHO CAN PARTICIPATE IN THE COOKIE PROGRAM?
Girls in grades K-12 registered with GSNYPENN for the 2019 Membership Year
Whether it’s embarking on a brave new adventure or simply are eligible and encouraged to participate. A signed Cookie Program Family Guide
mustering up the courage to talk to someone new, every girl finds her is also required to participate. Girls with dual households should have each
own type of bold in the Girl Scout Cookie Program. Inside this booklet, household complete a separate Cookie Program Family Guide.
you will find everything your troop needs to Go for Bold!
Any adult registered/appointed with GSNYPENN for the 2019 Membership Year is
Girl Scout Promise eligible to participate as a volunteer during the Cookie Program. Along with your
Girl Scout 2019 Membership, be sure to complete the Troop Cookie Manager/
On my honor, I will try: Co-Leader Cookie Program Agreement JotForm found on our website. Your SU
Cookie Coordinator will also email you to complete the agreement. If your troop
To serve God and my country,
is brand new in 2019, or if your troop has a new bank account and/or a new bank
To help people at all times, account signer, an ACH Form is required to process all cookie payments and
And to live by the Girl Scout Law. refunds. Troops will need to work with their Regional Support Manager (RSM) to
ensure this is complete.
Girl Scout Law FIVE ESSENTIAL SKILLS
Our cookies are on a mission: to help girls learn five skills that
I will do my best to be are essential to leadership, to success, and to life.
honest and fair,
What are your hopes for your Girl Scout? Certainly, you want
friendly and helpful,
her to make good decisions. Know how to manage money and how to set and
considerate and caring, reach goals—like attending college. The Girl Scout Cookie Program helps her
courageous and strong, and succeed today and prepares her for future success. There is a good reason it is a
responsible for what I say and do, beloved family tradition. How can you help your girls use these skills every day?
and to
respect myself and others, 1. Goal Setting: Your Girl Scout sets cookie sales goals individually and with her
respect authority, team, creates a plan to reach them, and develops cooperation and team building
use resources wisely, skills along the way!
make the world a better place, and
2. Decision Making: Your Girl Scout helps decide how her team will spend their
be a sister to every Girl Scout.
cookie money, furthering her critical thinking and problem-solving skills that will
help her in many aspects of her life.
3. Money Management: Your Girl Scout takes cookie orders, handles
customers’ money and gains valuable and practical life skills around
financial literacy.
4. People Skills: Your Girl Scout learns how to talk to, listen to and work with all
kinds of people while selling cookies. These experiences help her develop healthy
relationships and conflict resolution skills she can use throughout her life.
5. Business Ethics: Your Girl Scout is honest and responsible at every step of
the cookie sale. Her business ethics here reinforce the positive values she is
developing as a Girl Scout!
4 5
How the Cookie (Money)
COOKIE VARIETIES
Find dietary information and ingredients on every order card and at
LittleBrownie.com. Take your Girl Scout Cookie experience to the next level!
Make delicious recipes using Girl Scout Cookies. Find these recipes at
LittleBrownie.com or gsnypenn.org/cookieprogram.
Crumbles
(Distribution at $5.00 per package)
100% of the
proceeds (after
we pay the baker)
stays local to
power amazing
experiences for
GSNYPENN Girl
Scouts!
$0.16 - Girl Reward Program
HOW THE COOKIE CRUMBLES Patches, rewards, Cookie Dough, troop bonuses, etc.
NEW! All eight varieties of Girl Scout Cookies $0.80 to $1.00 - Troop Proceeds
are now priced at $5 per package! Directly supports troop activities
The Cookie Program is not a prepaid sale. Girl Scout Cookies are paid for at the
$1.06 - Little Brownie Bakers*
time of delivery to the customer. The price of a package of cookies cannot be
altered in any way for any reason. As stated on each package of Girl Scout Cost of cookies
Cookies, “Baked by authority of Girl Scouts of the USA. This product is distributed *Cost of Gluten-Free Toffee-tastic and Gir Scout S’mores = $2.25/package
and marketed exclusively through Girl Scout members. Any resale or
redistribution is unauthorized.”
$2.78 - Programs for Girls & Adults, Plus:
100% of proceeds from the Cookie Program, after payment to Little Brownie Outdoor Adventure Centers and Service Centers
Bakers, stays local within GSNYPENN to help support Girl Scouting in the 26 Membership Financial Assistance and Camperships
counties served by our Council! Research from Little Brownie Bakers shows Informative Pathways Program Guides and Summer Camp Guides
that customers purchase cookies to support Girl Scouting. They want to invest Training to support girls and volunteers
in helping girls achieve their goals and develop those essential leadership
skills we all know are so important.
6 7
TROOP COOKIE MANAGER RESOURCES LittleBrownie.com: The Little Brownie Bakers website
has videos and learning opportunities, along with
sales tips for a GREAT Cookie Season!
What Does it Take to Be a Successful Troop Cookie Manager?
You must be a registered member of GSNYPENN for Member Year 2019 and
have a current background check, etc.
Complete the appropriate JotForms to participate
Open to ask for help when needed
Organized, enthusiastic, patient, understanding, goal-oriented, forward
thinking, etc.
eBudde™ Troop App for volunteers: Manage
What Does a Successful Troop Cookie Manager Need?
cookie orders in real time, on the go! Download the
Regular access to computer with internet to log in to eBudde. Most smart
free app today!
phones can also access eBudde, too
Regular access to a working email address to collect up-to-the-minute Cookie
Program information
Current troop bank account with two non-related signers
A safe place to meet with your troop and house cookies until use
What Is My role as the Troop Cookie Manager?
Share, educate and guide girls and their parents/guardians through the Cookie
Program Blog.LittleBrownieBakers.com: Check out exciting
Enter cookie and reward orders into eBudde before deadlines goal setting games and activities for girls!
Help distribute cookies and rewards once delivered in a timely manner
Get additional cookies for girls through Cookie Cupboards or with the help of
your SU Cookie Coordinator
Help facilitate Booth Sales for the troop
Help Troop Leaders to ensure all money is collected and ALL receipts are
signed
Deposit funds often to ensure financial security
Keep open communication with SU Cookie Coordinator, parents and girls
Sign Troop Cookie Manager/Co-Leader Cookie Program Agreement JotForm girlscoutcookies.org: Site customers visit to
and reference for further info! locate Booth Sales in their communities. When
troop booth sites are entered into eBudde, they are
Where Can I Find More Helpful Information? uploaded here!
gsnypenn.org/cookies: Find links to the Little
Brownie Bakers website, eBudde and JotForms.
Download and print important Cookie Program
forms and paperwork. Find helpful information to
guide you through the program!
LittleBrownieBakers.com/volunteers/cookie-house-party/:
Want to sell cookies by the CASE?! Host a Cookie
House Party!
ebudde.littlebrownie.com: Troop website for
ordering cookies and rewards, keep track of sales
and access your troop’s cookie invoice
(Sales Report).
8 9
Who Can I Contact for More Help? Troop Reward Bonuses
If you need help with anything related to cookies, please contact your SU Cookie
Coordinator. They are available to help you with all aspects of the Troop Volunteer Initial Order Thank You Gifts
Cookie Program. Troops that achieve 180+ selling PGA by the initial order submit on Thursday,
February 7, 2019 will earn TWO Cookie Tote Bags and TWO Phone Ring Stands.
My SUCC is: ___________________________________________________________________ Opt-Out troops are still eligible for the initial order bonus.
SUCC email: __________________________________________________________________ Troop Final Reward Bonuses
SUCC phone #: ( ) ____________________________________________________ 225+ PGA T-shirt for ALL girls selling
T-shirt for TWO troop adult volunteers
250+ PGA Tickets to Enchanted Forest Water Safari
OR Seabreeze Amusement Park for ALL girls selling
During regular business hours, you can also contact Council in three easy
ways: Tickets to Enchanted Forest Water Safari OR
Email info@gsnypenn.org to create a Customer Service case Seabreeze Amusement Park for TWO troop adult
Call Customer Care at 1.855.213.8555 volunteers
Access our NEW online chat feature for an immediate response by visiting
gsnypenn.org and using the “Let’s Chat” window in the lower right-hand corner Set those goals and get your swim suits ready!
(available on any page) NEW this year: Troops can choose tickets to either
Water Safari or Seabreeze! Tickets are mailed to
New & Increased Troop Cookie Proceeds! the Troop Leader in May/June. Troops must be paid
Troop proceeds are earned based on the troop’s per girl average (PGA). PGA is in full in order to receive tickets. Troops will ONLY
based on the average sale of all girls SELLING in the troop. eBudde calculates the receive tickets to ONE of the parks (no splitting).
PGA for you! Based upon a troop’s PGA, the troop can earn:
Opt-Out troops are still eligible for Final Reward Bonuses.
1-174 PGA $0.80 per package
Plan Exciting Experiences with Your Troop Proceeds!
175-249 PGA $0.85 per package This is just a sample of upcoming Council-sponsored trips for 2019. Please check
250+ PGA $0.95 per package our website and/or our Pathways Program Guides for more programs and info!
Crayola Factory and Waterpark Fun: May 11-12, 2019
Older Girl Opt-Out (Cadette/Senior/Ambassador Only) Levels: Daisy, Brownie
Registered C/S/A troops have an opportunity to earn an additional $0.05 per Cost: $195 per person
package for their troop with the Older Girl Opt-Out option. The troop must A trip you’ll remember forever! We’ll start by traveling to Camelback Resort and
achieve minimum 175 PGA by Sunday, March 24. Girls within opt-out troops will Lodge where we’ll stay overnight. You’ll have the afternoon and evening to play
only earn initial rewards, patches, Cookie Dough and troop bonuses. C/S/A troops in their indoor waterpark! On Sunday, we’ll discover the magic of color at Crayola
that enroll must unanimously agree to opt-out from receiving rewards. The Experience. Explore art and technology, express your creativity and experience
Opt-Out Form (found on our website) must be completed by the girl and her color in a whole new way! Parents/guardians must be registered members.
parent/guardian, and returned to the Cicero Service Center by Friday, February
22. Qualifying C/S/A troops will earn: Scavenger Hunt in New York City: May 17-19, 2019
Levels: Junior, Cadette, Senior, Ambassador
175-249 PGA $0.90 per package Cost: $395 per person
250+ PGA $1.00 per package We’re on a scavenger hunt to find the hidden gems of New York City’s Bryant
Park and Grand Central! While hunting, you’ll marvel at some of New York City’s
After signed forms are received, periodic emails will be sent to the Troop Cookie treasures. After our scavenger hunt, we’ll have time for lunch and some more
Manager with the troop’s status for opt-out. If the troop qualifies, additional sightseeing or shopping—but we’re not done yet! In the evening, we’ll have
proceeds will be adjusted to the Sales Report in eBudde at the end of dinner and take in a Broadway show. Program fee includes transportation, hotel,
the program! scavenger hunt, lunch and dinner on Saturday, and theater tickets. Parents/
guardians must be registered members.
10 11
GIRL REWARDS & OTHER COOL STUFF! Go for Bold with Earned Cookie Program Patches!
Girl Inspired Rewards 2019 Go for Bold Patch
Images of all the items can be found on the girl order card. All rewards were Girls who sell at least 25+ packages throughout the program will
voted on by girls in GSNYPENN! Reward levels range from 25+ packages to 1500+ earn this year’s theme patch!
packages. Rewards will be mailed to your SU Cookie Coordinator in May (except
for items earned at 750+ - those will be mailed to each eligible girl around the Council Gift of Caring (CGOC) Patch
same time). All rewards are cumulative including Cookie Dough (if selected). In Any girl who sells 25+ packages for the CGOC Program will earn
order for a girl to receive her reward selections, her Troop Cookie Manager must this patch!
check the rewards in eBudde. Once rewards are submitted through eBudde,
rewards cannot be swapped or exchanged for another item.
Cookie Techie Patch
Cookie Dough Certificates Participate in Digital Cookie (DOC) and sell at least 25+ packages
Starting at the 250+ package level, girls can choose to earn $15 Cookie Dough to earn this patch!
certificates. The maximum value a girl can earn is $50. Cookie Dough certificates
will be available for download/print through eBudde in May.
Need S’more Cookie Program Patches?
Additional cookie patches (and a pin) are available for sale at our Boutiques!
250+ $15 Cookie Dough certificate*
350+ $15 Cookie Dough certificate*
500+ $20 Cookie Dough certificate* Booth Sale Patch
Girls earn this patch by participating in a Booth Sale!
*Cookie Dough is an ‘OR’ option. Girls must choose it to earn it.
For more details, check out the order card! Goal Getter Patch
Any girl who sets a sales goal and reaches/exceeds it is eligible for
this patch!
How Can Girls Use Their Cookie Dough?
Toward GSNYPENN Resident Camp
Toward girl program fees (only for events with registration taken by Council) Volunteer Patch
For purchases in any of GSNYPENN’s Girl Scout Boutiques or Camp This patch is perfect for that extra special volunteer who helps
Trading Posts out during the Cookie Program!
Cookie Dough Terms & Conditions
2019 Cookie Program Activity Pin
Cookie Dough expires Friday, December 13, 2019
Girls who follow GSUSA guidelines can earn this year’s pin. Visit
Cookie Dough cannot be used toward earned awards, membership fees or
our website for more details.
camp deposits
Cookie Dough is non-transferable
Misplaced your certificate or want to shop but forgot to bring it? No problem! National Girl Scout Cookie Weekend (NGSCW) Patch
All of our Boutiques have access to certificate numbers. Troops that work together going door-to-door taking orders
during NGSCW (February 22-24) can earn this patch!
12 13
COOKIE PROGRAM CALENDAR
JANUARY 2019 MARCH 2019
Monday, January 7 Saturday, March 2
Welcome email sent to girls to set-up their Digital Cookie online order GSNYPENN-organized Booth Sales begin
card and upload customer emails
Monday, March 11
Friday, January 11 Last chance to request initial ACH stop
Cookie Program kicks off! ACH stop must have a valid reason
Girls can send emails to customers through Digital Cookie Even with ACH stop, initial payment is still required via a troop check
Girls will take orders from customers (do not collect funds) Contact JoAnn Lang at jlang@gsnypenn.org
FEBRUARY 2019 Thursday, March 14
ACH for 50% of initial order
NEW: ACH will not include cookies ordered exclusively in the Booth Sale
Sunday, February 3 row in eBudde
Girl delivery option in Digital Cookie closes
Sunday, March 24
Thursday, February 7 Cookie Program officially ends
Initial cookie and reward order due in eBudde by 11:59p.m. (This includes
all girl delivery orders placed thru Digital Cookie.) Wednesday, March 27
Girls can continue to take orders from customers (The Goal Getter sheet Final chance to assign cookies to girls to go towards rewards, due in
is a great way to take additional orders!) eBudde by 11:59 p.m.
Final rewards will ship to SU Cookie Coordinator in early/mid-May
Week of Monday, February 25 Rewards earned at the 750+ level will be mailed directly to the
C KIES ARRIVE! eligible girl!
Your SU Cookie Coordinator will have specific details on the exact date,
time and location Thursday, March 28
Initial order rewards should arrive around the same time, too! NEW: ACH for 75% of cookies ordered on the Booth Sale row in eBudde
APRIL 2019
Monday, April 8
Last chance to request ACH stop
ACH stop must have a valid reason
If due to a parent collection, please provide required documents
(see page 31)
Even with ACH stop, payment is still required via a troop check
Contact JoAnn Lang at jlang@gsnypenn.org
Thursday, April 11
Final ACH for balance due
14 15
DIGITAL COOKIE
What is Digital Cookie?
Digital Cookie is an excellent way for girls to take their Cookie Program to the
next level! Digital Cookie allows girls to email friends and family and ask them
to purchase Girl Scout Cookies online. Customers will have the convenience of
paying for the cookies online and cookies will ship directly to the customer
within days!
Digital Cookie is a great experience for girls! They can customize their own Digital
Order Card with additional photos, videos and goals. They can create and send
marketing emails to customers and track their sales with a real-time dashboard
and have the opportunity to analyze their sales!
How Does Digital Cookie Work?
Any Girl Scout registered with GSNYPENN for
the 2019 Member Year is eligible to participate.
Participating girls MUST have a valid parent
email address included in their girl registration.
Parents will receive an email from “Girl Scout Safety first! All girl delivery orders must be approved by the Girl Scout’s parent/
Cookie Program” with the subject line: Ready. guardian. Once approved, girl delivery packages need to be entered into eBudde
Set. Register for Digital Cookie. This email will with the rest of the initial order and will be delivered with the troop’s initial order
provide a link and instructions on how to access at the end of February. Digital Cookie will separate shipped packages and girl
the system and start-up their Girl Scout’s account. Be sure parents check their delivery packages on the girl’s dashboard, making it super easy for girls and
junk mail and or SPAM, promotions folder. parents/guardians to track!
Orders placed through Digital Cookie will be paid for online. All payments
and post-initial orders will flow directly into the eBudde system. No additional
paperwork is needed! It’s quick and easy. Encourage your girls to participate!
Girl Delivery Option with Digital Cookie
The girl delivery option is a great sales tool for girls! When ordering and paying
online through Digital Cookie, customers will be able to choose to have their Girls who sell 25+ Digital Girls who sell 50+ Digital
cookies delivered to them by the Girl Scout instead of having them shipped! Cookie cookies earn the Cookie cookies earn the
Cookie Techie patch Phone Ring Stand
This option will be available ONLY during the initial order portion of the program.
The girl delivery option closes on February 3, 2019. After that date, customers
will not have that option to choose. However, they can still order cookies and get Troubleshooting Digital Cookie
them shipped directly to them! Remind parents to keep their eyes open for a “Girl Scout Cookie Program” email.
The email will go out on Monday, January 7. If parents do not receive an email,
they can self-register by visiting digitalcookie.girlscouts.org/login and searching
their Girl Scout’s name or by contacting Council at info@gsnypenn.org
for assistance.
Having issues with Digital Cookie? Click the HELP button to connect with Digital
Cookie Customer Service through an online chat! You can also check out our
GSNYPENN website for Quick Tip Guides to help you through the system!
16 17
COUNCIL GIFT OF CARING PROGRAM BOOTH SALES
Making a world of difference...one cookie package at a time! Booth Sale Rules & Regulations
For many years, Girl Scouts across the country have used Girl Scout Cookies to Troop Cookie Manager/Leader must complete the digital Booth Sales Rules &
show their appreciation for men and women in uniform or to support those in Regulations JotForm found at gsnypenn.org/cookieprogram by Friday, January
need. Girls choose an organization they want to benefit and give customers the 11. The JotForm link will also be emailed to you before the Cookie Program
opportunity to purchase cookies as a donation. begins.
For various reasons, some customers do not want to buy cookies for themselves. Girl Scout Booth Sale Ratios
With the Council Gift of Caring Program, they have a chance to give to others The Booth Sale Rules & Regulations breakdown the Girl to Registered Adult ratios
while supporting Girl Scouting at the same time. for all Girl Scout age levels. These ratios provide the appropriate girl coverage to
ensure adequate supervision of girls, cookies, money, etc., during a Booth Sale.
Rotate girls throughout the length of the Booth Sale. Consider the attention span,
physical abilities and supervision needs of the girls.
Girl Scout Daisy:
1 Daisy to 1 Registered Adult
Maximum 3 Girls and 3 Registered Adults at a time
Suggested length of time = 1 hour
Girls who sell 25+ Council Gift Girls who sell 40+ Council Gift
of Caring cookies earn the of Caring cookies earn the Girl Scout Brownie & Up:
Council Gift of Caring patch Shine Bright Case 4 Girl Scouts to 2 Registered Adults at a time
Suggested length of time = 2 hours
Troop Gift of Caring
Troops can still participate in their own gift of caring program, known as Troop Booth Sale Reminders
Gift of Caring (TGOC) as well. Packages collected for TGOC must be delivered/ Girl members may not engage in any direct solicitation for money. (Example:
mailed by the troop. Cookies cannot be shipped to military bases with active Girl a donation jar on a Booth Sale table.) Any funds donated by a customer at a
Scout troops. Fun patches are available for sale in our boutiques for TGOC. Booth Sale must be used to purchase cookies for the Gift of Caring Program. It
is important to keep cash in a safe place and out of sight during the Booth Sale.
NOTE: If your troop is participating in Council Gift of Caring (CGOC), be sure to Deposit cash as often as possible to prevent potential theft or break-in
place your girl’s Council Gift of Caring cookies in the first column in eBudde, of vehicles.
labeled CGOC. It is to the left of the SvSm column. Troop Gift of Caring cookie
orders can be added to the TGOC column, to the right of the TOFF column. Helpful Hint: Take a total inventory of your product before the Booth Sale. This
will help at the end when you need to count money and track inventory. Make
deposit ASAP.
Booth Sales
Certain locations may be
inappropriate for young girls
based on the standards of your
local community, may negatively
affect the Cookie Program
experience for girls, and/or may
negatively affect our brand in
your community. For additional
clarity, girls should not sell in or
in front of establishments that
they themselves cannot
legally patronize.
18 19eBudde Booth Scheduler for GSNYPENN-Organized Booth Locations SU/Troop Booths in eBudde
Troops will have several opportunities to sign up for GSNYPENN Booth Sale If your troop has an individual booth location (i.e. collaborating with a small
locations. At each time, troops will be able to sign up for ONE booth. Each sign up business in your area), troops MUST add that booth location to eBudde 24 hours
starts at 9 p.m. on the following dates: prior to the start of the Booth Sale.
Thursday, January 17 Login to eBudde
Sunday, January 20 Click the BOOTH SITE tab on top navigation bar
Wednesday, January 23 Mark Your Click on MY SALES
Calendar! Click on the ADD A LOCATION and fill in the blanks
GSNYPENN-Organized Booth Locations Only sites approved by your SU Cookie Coordinator are permitted for troops
Certain booth locations are secured and coordinated by to attend
GSNYPENN staff and/or specific SU volunteers (due to GSUSA If your troop would like to set up a booth outside of your SU, please reach
contracts or requests from the specific locations). Please do not contact these out to your SU Cookie Coordinator to help facilitate that partnership
businesses on your own. Locations and available dates and times will be listed
in eBudde starting in early January. Please note, these locations are subject to Remember: Troops can order additional cookies for their Booth Sales when they
change without notice. Below are a few examples of GSNYPENN organized submit their initial order in eBudde by Thursday, February 8 at 11:59 p.m.
booth locations:
Destiny USA and all mall locations throughout the GSNYPENN footprint Helpful Tips When Ordering Booth Sale Cookies
Walmart locations Do not over order – you can always get more cookies!
Select Dunkin’ Donuts locations Thin Mints, Samoas and Tagalongs are the most popular flavors (see detailed
JOANN locations info on page 27)
Sam’s Club locations All locations differ when it comes to sales—if you have never been to a location
Select “Herb” Philipson’s locations before do not over order, it is better to run out of cookies then to be left with
too many!
How to Sign-Up for a Booth Location in eBudde:
If you need help determining what to bring, please contact the Product Sales
Click BOOTH SITE tab on top navigation bar team at GSNYPENN, we can help!
Click on LOCATION (i.e. Wal-Mart) & then CITY (i.e. Ithaca) Booth Sales are fun! Customers love to hear about troop goals, what the troop
Click on the DATE desired plans to do with their proceeds, etc., so tell them!
If a time slot is full, you will see CLAIMED in that slot Always offer the opportunity to donate cookies as well!
If a time slot is open, click on the available time and your troop number will
populate the package
Be sure to click on SUBMIT to reserve your slot!
If all times are taken, go to the next date desired and continue on until an open
slot is selected
Locations written in green have openings available
After securing your time(s) and location(s), click on CURRENT SIGNUPS to see
your location!
Recommendation: Print and bring your troop’s signup sheet prior to each
Booth Sale
Credit Cards at Booth Sales
There are many inexpensive devices on the market that will make it easier for
troops to collect funds at a Booth Sale (Pay Anywhere, Square Card, Spark Pay,
etc.) If a troop decides to use such a device, it will be up to the troop to set up
the program through their troop bank account. Research from other Girl Scout
Councils offering this option to troops and Little Brownie Baker shows the
financial benefits of offering a credit card to customers outweighs the fees that
go along with it.
20 21STEP 1: HOST A GIRL/PARENT MEETING 4. Collaborate with Adult: Adults must accompany
Daisies, Brownies and Juniors when they are taking orders, selling or delivering
& SET GOALS! product. Girls in grades 6-12 must be supervised by an adult when selling
door-to-door and must never sell alone. Adults must be present at
Sample Training Agenda all time during Booth Sales.
It is extremely important to share the importance of the Cookie Program with
the parents/guardians of your Girl Scouts. Not only does it inform them of your 5. Plan Ahead: Be prepared for emergencies, and always
troop’s goals and plans, but it will increase involvement in the troop! Here are a have a plan for safeguarding money.
few suggested topics for a girl and parent meeting.
6. Do Not Enter: Never enter the home or vehicle of a person
GOAL SETTING - Work with your girls to see what they would like to achieve for when you are selling or making deliveries. Avoid selling to
this season. Maybe it’s a trip or maybe they would like to all go to camp! people in vehicles (except at designated
Ask them! drive-thru cookie booths) or going into alleys.
PROGRAM DATES - With the help of the calendar on pages 14-15, share the 7. Sell in the Daytime: Sell only during daylight hours,
information with parents/guardians so they are aware of program deadlines— unless accompanied by an adult.
especially when orders and payments are due! If the cookie payment deadline
does not fall within your normal meeting time, set up a special payment drop off 8. Protect Privacy: Girls’ names, home addresses
time with parents to avoid missing a cookie payment! or email addresses should never be given out
to customers. Protect customer privacy by not sharing their information except
PARENT EXPECTATIONS - What does your troop need help with? Do you need as necessary for the product sale.
assistance sorting and picking up cookies? Do you need more troop helpers? This
is a great way to communicate that with your parents. 9. Be Safe on the Road: Always follow safe pedestrian practices, especially when
crossing at intersections or walking along roadways. Be aware of traffic when
FAMILY GUIDE - Every single girl must have a signed Cookie Program Family unloading product and passengers from vehicles.
Guide before they can receive their order card. If a girl has a dual household,
please have each household sign a Family Guide. This meeting would be a great 10. Be Net Wise: Girls must have parent/guardian permission to participate in
time to get signatures! all online activities and must read and agree to the GSUSA Internet Safety Pledge
before conducting any online activities. Additionally, in order to participate in
DIGITAL COOKIE – This is also known as Digital Cookie and is an easy and fun Digital Cookie girls must read and abide by the Girl Scout Digital Cookie Pledge
way for girls to reach customers and ask them for their support of the Cookie and parents/guardians must read and abide by the Digital Cookie Terms and
Program! Encourage your girls to participate with the help of their parent/ Conditions for Parents/Guardians.
guardian! See pages 16-17 for more information!
First-Aid & After-Hours Emergencies
Teach Girls Safety Guidelines for Selling Girl Scout Cookies Follow the guidelines and procedures as established by Safety Checkpoints and
The following safety tips are adapted from Girl Scout publications Volunteer GSNYPENN. Call 1.855.213.8555 and follow the instructions. A staff member will
Essentials, Risk Management at Girl Scout Councils and Safety Activity contact you ASAP!
Checkpoints. For more detailed information on these and other safety practices
and procedures, please refer to the aforementioned publications. These safety COOKIE SHORTAGES/ISSUES ARE NOT EMERGENCIES.
tips should be shared and discussed with all girls prior to any product sales. They PLEASE CONTACT GSNYPENN DURING NORMAL BUSINESS HOURS.
should also be reviewed periodically with the girls, as necessary.
Social Media and the Girl Scout Cookie Program
1. Show You’re a Girl Scout: Wear a Girl Scout membership pin, uniform Girls may only post about their participation in Digital Cookie and the Cookie
or Girl Scout clothing (e.g., a Girl Scout T-Shirt) to identify yourself as a Girl Scout. Program in general on social media sites that allow them to restrict access to
friends and family (e.g. Facebook), and not to social media sites open to anyone
2. Use the Buddy System: Always use the buddy system. It is not just safe; it (e.g. Craigslist, eBay, etc.). Digital Cookie is the only exception for online cookie
is fun. sales. Digital Cookie is a secure site and specifically developed for the Girl Scouts,
with safety and girl experience in mind. Girls should only share the link to their
3. Be Streetwise: Become familiar with the areas and neighborhoods where you Digital Cookie site with people they know in real life. See pages 16-17 for more
will be selling Girl Scout products. Contact your local police department if you are detailed information. Girl Scout Cookies and Digital Cookie links cannot be sold/
unsure about an area or neighborhood. shared on any digital marketplace (e.g. Facebook or Amazon Marketplace).
22 23GSNYPENN 2019 Cookie Program Goal
Every girl should have an equal opportunity to experience the power of the
Cookie Program. Our goal is to have 100% girl participation! It is important for
girls and the troop to set goals. GSNYPENN sets goals, too!
Last season, GSNYPENN successfully achieved a record-
breaking final Per Girl Average (PGA) of 185 — that’s 12
packages over the previous season’s PGA of 173! By the end
of the 2019 season, GSNYPENN has a goal to maintain a
final selling PGA of 185 packages. We can do it!
When talking to your parents and girls, talk about how the Cookie Program not
only benefits the troop, but also all their sister Girl Scouts through GSNYPENN.
The Girl/Adult Partnership
Underlying all the lessons that girls can learn from their participation in the
Cookie Program is the girl/adult partnership. Ideally, this is a partnership
between the girl and her troop or group leader and a partnership between the
girl and her parents/guardians. It is important to remember that girls and adults
are in partnership when an adult:
Works together with a girl to complete a task, resolve an issue, or plan an activity
Helps a girl make a decision by asking questions rather than providing answers
Guides rather than leads
Advises rather than judges
Helps a girl to be the person she wants to be
During the Cookie Program, the girl/adult partnership might look like this, with
an adult:
Working together with a girl to make plans and set goals
Assisting a girl by giving her access to the information and training she needs
but letting the girl do the selling and delivering of cookies
Guiding a girl in understanding the finances of the cookie sale and letting her
practice the skills
Advising a girl on ethics and fair practices, and letting her make her own
decisions and accept the consequences
Helping a girl understand her responsibility to support her local council but
ensuring that her participation is voluntary
24 25STEP 2: TIME TO PLACE AN INITIAL ORDER! National Data on Cookie Popularity
(Based on average sales)
How to Submit Your Initial Cookie Order
Prior to the initial order submit on Thursday, February 7 at 11:59 p.m., be sure
to review the list of your girls under the Girls Tab in eBudde. Email
info@gsnypenn.org before February 7 if you notice any girls not listed within 25% of sales 20% of sales 16% of sales 10% of sales 8% of sales
your troop. Once you have checked the Girls Tab for accuracy, you can start
entering their initial order into eBudde! Follow these easy steps for an easy initial
Thin Mints Samoas Tagalongs Do-si-dos Trefoils
order submit.
1. Collect girl’s order cards. Girls can continue to sell and take orders using the
Goal Getter card. Be sure to give them back their order card or hand them a Goal
Getter card once your troop submits their order.
less than 8% of sales
2. Click the INITIAL ORDER tab. Toffee-tastic
Girl Scout S’mores
3. Click on a girl’s name. At the bottom of the screen, packages Savannah Smiles
will open up. Fill in the quantity by specific variety that she sold.
DO NOT OVER ORDER COOKIES!
4. Click OK on the right side of the screen when you are done. YOU CANNOT RETURN THEM ONCE YOU ORDER THEM!
YOU CAN ALWAYS GET MORE IF YOU NEED THEM!
5. Click SAVE. Move on to the next girl until all the orders for girls are entered! All
varieties will be rounded to full cases for the initial order for the troop, not girl. *NEW PAYMENT PROCESS*
NEW this year! Only cookies ordered under the girl will be processed via ACH
*NOTE: Need to order Council Gift of Caring (CGOC) and/or Troop Gift of Caring on Thursday, March 14. What does that mean? If your troop orders cookies for
(TGOC) cookies? Please reference page 18. Booth Sales under the BOOTH SALE row in eBudde, GSNYPENN will not include
that order in your first ACH! Please note that if you order cookies under the
Need Cookies for Your Booth Sale? OTHER row in eBudde, that will be included in the first ACH.
Troops can order Booth Sale cookies at the same time they order their initial
order cookies for their girls! These additional cookies will arrive with the girl’s On Thursday, March 28, we will do an additional ACH for 75% of the cookies
initial order, the week of February 25. ordered on the Booth Sale row in eBudde. This does not include all Booth Sale
cookies, only cookies ordered initially on the Booth Sale row in eBudde.
1. Click the BOOTH row. Again, at the bottom of the screen, packages will open
up. Fill in the quantity by specific variety you would like to order in addition to the How to Submit Your Initial Order Rewards
girl’s orders. Even if you have girls that do not qualify for the initial rewards, your troop’s
reward order must be submitted. After you submit your initial cookie order, you
2. Click OK on the right side of the screen when you are done. can submit for the initial order rewards!
3. Click SAVE. Remember: you can always get more cookies if needed at the 1. Click the REWARDS tab.
Cookie Cupboards after delivery.
2. Click FILL OUT for INITIAL Rewards. This will list every girl in your troop and
The sales at booths all depend on the location, time, weather, etc. If you are new how many recognitions she earned (if applicable). Scroll down and eBudde will
or unsure as to how many cookies to order for a Booth Sale, follow the national give you a total of items ordered for your troop (if applicable).
data on cookie popularity to help order cookies (see next page) or contact your
SU Cookie Coordinator, GSNYPENN Product Sales or another Troop Leader 3. Click the orange SUBMIT INCENTIVE ORDER button.
for help.
The initial order rewards should arrive the same week the cookies arrive,
between February 25 and March 2. Your SU Cookie Coordinator will let you
know! Be sure to get them to your girls as soon as possible so they can enjoy
them and utilize them during the final part of the Cookie Program if applicable.
26 27STEP 3: TIME TO PICK UP YOUR COOKIES! STEP 4. HOW TO GET MORE COOKIES!
Initial Order Deliveries & Pick Ups Need More Cookies?
Cookies will be delivered starting the week of February 25. There are three Before you place an order with one of our 20+ convenient Cookie Cupboard
different ways cookies will be received/delivered depending on which SU your locations, please communicate your cookie needs to your SU Cookie Coordinator.
troop is associated with. They might know of a troop in your SU that has just what you are looking for! Or
Warehouse Pick-ups Check the NEW Cookie Exchange on your Troop Dash Board in eBudde.
Cookie Drops
Service Unit Deliveries Visit www.gsnypenn.org/cookieprogram for specific cupboard locations and
hours of operation! Cupboards are also listed in eBudde.
Your SU Cookie Coordinator will inform your troop where/what time/day your
troop will receive their cookies! SU Cookie Coordinators are always looking for Pending Cupboard Orders
help with cookie deliveries. Check with your SU Cookie Coordinator to see how With the help of eBudde, Troop Cookie Managers can place
you can help during this busy time! pending cookie orders at any of our Council cupboard
locations. Pending orders will allow Troop Cookie
What to Bring to Cookie Pick Up Managers to select from our cupboard locations, can
An empty car is the best way to pick up your troop’s cookie order! Leave choose which varieties they need (full cases only) and
grandma, sports equipment, groceries, kids, car seats, etc., at home if possible. It can select the date/time of pick up that fits within their
is also advised to bring your order from eBudde to double check what your troop schedule (based on the hours of operation of that specific
should expect for the initial order! Be sure to sign for the cookies after you’ve cupboard). Be sure to add your contact information if the
counted the whole order and reviewed it with your SU Cookie Coordinator. Cupboard Manager has any questions!
Cookie Problems? NEW!
Check your orders for correct counts and potential damages. You will only have Orders not picked up by the scheduled date/time will be canceled by the
48 hours to report all overages/shortages/damages. Please email following Monday at the discretion of the Cupboard Manager. Cookies can be
info@gsnypenn.org if you need a replacement or need an adjustment on reordered at any time during the program. By canceling orders not picked up, it
your bill. will allow the inventory to be released to troops that may need them.
Any unreported overages/shortages/damages from initial order will not be Too Many Cookies?
adjusted to your bill after Monday, March 4! Communication is key when it comes to cookies! If your troop has too many
cookies, be sure to let your SU Cookie Coordinator know ASAP and add them
Product Complaints to the NEW Cookie Exchange! Your SU Cookie Coordinator will be able to find
If you have a customer who is unhappy with their package of cookies, please a troop in your SU that may need what you have too many of, so it’s important
offer them a replacement or refund. You can also bring the empty package to to do this BEFORE the end of the program! Troops hosting Booth Sales the last
your nearest Service Center for a replacement or GSNYPENN staff will adjust weekend of the program can utilize what other troops have leftover!
your bill. Customers can also contact Little Brownie Bakers directly by calling
1.800.962.1718. Our goal is for troops to have NO cookies left unsold. If your troop does not sell/
transfer cookies by Sunday, March 24, your troop is responsible for paying
Do not discuss complaints with the media. Direct all media-related questions to for them.
info@gsnypenn.org.
DO NOT OVER ORDER COOKIES!
YOU CANNOT RETURN THEM ONCE YOU ORDER THEM!
YOU CAN ALWAYS GET MORE IF YOU NEED THEM!
28 29STEP 5. RESPONSIBLE MONEY MANAGEMENT! Thursday, April 11
Final debit - remainder of balance owed
Email jlang@gsnypenn.org by Monday, April 8, if unable to make full
Responsible Money Management Tips payment or if parent collection is involved
Set-up meeting times for parents/girls to turn in money collected If parent collection is involved, please provide documents (see
Set-up meeting times to coordinate with Council payment due dates to be Parent Collection Policy)
sure all ACH transactions are covered Otherwise, the remainder of balance owed will be transferred
Give parents a receipt when money is collected on April 11
Make deposits into troop accounts frequently, do NOT hold on to cash Troops are REQUIRED to mail in a check payment in the event
and checks! of an ACH stop or Non-Sufficient Funds (NSF)
Keep a lock-box or zippered pouch to keep cash safe at Booth Sales, an adult
should be near it at all times! PLEASE NOTE: The ACH stop is STRICTLY for troops having difficulty collecting all
Keep track of cookie inventory and make sure you write up receipts for all necessary funds to make a payment at the scheduled time (see above). Please
cookie transactions schedule money turn in times for your troop before the ACH dates listed above to
avoid delays.
Payment Policy
The troop is responsible for depositing all monies into the troop account. GSNYPENN Check Policy
Reference Volunteer Essentials for additional information on troop bank All checks accepted by the troop must be made payable to Girl Scout Troop
accounts. ACH transactions may take 3-5 business days to clear your account XXXXX (e.g., Troop 10999)
once initiated. GSNYPENN requires a signed Payment Policy on file with accurate All checks MUST have the following information:
account and signer information. If any information changes (account # or signer) Name and address printed on the check
or if you are a new troop, a Payment Policy MUST be completed! Check with your Phone number (with area code) printed or written on the check
RSM or SU Cookie Coordinator for more information! Driver’s license number printed or written on the check
In the event a check bounces in the troop account, GSNYPENN will reimburse
*NEW PAYMENT PROCESS* the troop for the face value of the bounced check IF and ONLY IF ALL of the
NEW this year! Only cookies ordered under the girl will be processed via ACH above information is on the check!
on Thursday, March 14. What does that mean? If you troop orders cookies for NO STARTER CHECKS ACCEPTED!
Booth Sales under the BOOTH SALE row in eBudde, GSNYPENN will not include
that order in your first ACH! Please note that if you order Parent Collection Policy
cookies under the OTHER row in eBudde, that will be DO NOT PAY FOR A PARENT COLLECTION
included in the first ACH. WITH TROOP PROCEEDS! Girls and their
troops work very hard during the Cookie
On Thursday, March 28, we will do an additional Important Dates Program. Proceeds earned during the Cookie
ACH for 75% of the cookies ordered on the Booth Program belong to the troop and should
Sale row in eBudde. This does not include all Booth March 14 - 50% Initial Due be available for girls to utilize. If a Parent/
Sale cookies, only cookies ordered initially on the March 28 - 75% Booth Row Due Guardian does not pay for their portion of
Booth Sale row in eBudde. the cookies, the girl should not be affected.
April 11 - Remainder Due Parents go into collection, not girls.
ACH Debit Schedule
If you do not receive payment from a parent (full or partial), fill out a Parent
Thursday, March 14 Collection Form from our website and mail it, along with a copy of the signed
50% of initial order payment Family Guide and copies of signed cookie receipts, to:
Email jlang@gsnypenn.org by Monday, March 11, if unable to make
payment GSNYPENN
Otherwise, 50% of initial order payment will be transferred on March 14 Attn: Product Sales Department
Troops are REQUIRED to mail in a check payment in the event of an 8170 Thompson Rd.
ACH stop or Non-Sufficient Funds (NSF) Cicero, NY 13039
All documentation must be submitted by Monday, April 8. Only Parent
Thursday, March 28 Collections with signed permission slips and signed cookie receipts will
NEW: ACH for 75% of cookies ordered on the Booth Sale row in eBudde be accepted!
30 31STEP 6. CLOSING OUT THE PROGRAM! STEP 7: CELEBRATE YOUR ACHIEVEMENTS!
How to Assign Cookies & Submit Your Final Reward Order You and Your Troop Worked Hard, Let’s Celebrate!
In order for girls to receive rewards for their total cookie sales, cookie sales must The Cookie Program is a team effort between the girls, volunteers and families!
be added to each girl through eBudde. This is required and must be submitted Encourage your girls to send thank you notes to the adults, organizations and
prior to 11:59 p.m. on Wednesday, March 27. customers that made the program possible! It is also a nice idea to send thank
you cards back to your girls!
1. Click on GIRL ORDERS Tab
Your SU Cookie Coordinator will contact you when rewards arrive in May. It is
2. Click on a girl’s name very important to hand them out to your girls as soon as possible! Set up a pizza
party or another celebratory event!
3. Click Add Trans., select the appropriate column, type the number of
packages sold Talk to your girls to get their feedback regarding the program! See what worked
during this season and what you can improve on for next season.
4. Click OK
If your troop earned the Troop Bonus Rewards, work together to set up a time to
5. Click Save, repeat as needed until all cookies in your inventory are assigned utilize your Enchanted Forest Water Safari or Seabreeze Amusement Park tickets
to girls (eBudde will not allow you to assign more cookies than available in your as a group!
inventory, DIFFERENCE row should be all zeros!)
We love to hear from our troops! Submit a Troop Story about your cookie season
To Order Rewards for Your Girls at gsnypenn.org/troopstories or post them on our Council Facebook page!
1. Click on REWARD Tab and click FILL OUT for FINAL Rewards.
It will list every girl in your troop and how many recognitions
she earned (if applicable). If you see a girl with a red warning
size/catalog selection needed, click her name and select
her T-shirt size and/or the reward she would like.
2. Once that is complete, scroll down & click SUBMIT for that
girl. Repeat until all red warnings are green!
3. When that is complete, click the orange SUBMIT
INCENTIVE ORDER button.
4. That’s it!
If a reward is not selected for a girl in eBudde, she
will receive the default item listed in eBudde. Please
be sure to select the item she earned and enter it
in eBudde!
How to View Cookie Dough Certificates
Once available through eBudde, certificates can be viewed
only once. Be sure to save the document first! Click the REWARDS
tab and then click PRINT for certificates.
32 33
Samoa Ideas!
34 35Thank you
for all you do!
8170 Thompson Road,
Cicero, NY 13039-9393
1.855.213.8555
gsnypenn.org
info@gsnypenn.orgYou can also read
