Put the Head-End 'Guru' to Work for You
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DECEMBER 2014
Put the Head-End ‘Guru’
to Work for You
As a video service provider, we know your ultimate goal in monitoring head-
end operations is to satisfy your customers by providing them with the best
service availability and the best quality viewing experience. To accomplish
this, your operational teams need to:
• Have a perfect view on the service status in real time and be warned
about any problem impacting service.
• Easily understand the impact on the service when a problem occurs.
• Benefit from clear information to decide which problems must be
solved by priority.
In your competitive market, customers’ demand for new content and the
highest level of video quality continue to grow, which significantly impacts
your head-end systems and their monitoring:
• Increasing amount of data to monitor
• Quality of Experience
• Technical complexity
Page 1 of 6 Put the Head-End ‘Guru’ to Work for You
Increasing amount of data to monitor
• The increase of channels, combined with the variety of delivery
networks, results in a huge amount of information (alarms, events) to
monitor.
• Finding the relevant data can require a long analysis via complex
filtering actions from the entire alarm list. For example, some alarms
may be generated but not have immediate impact on the service when
redundancy mechanisms are in place.
• Identifying service impacts also requires you to analyze many
equipment alarms.
Quality of Experience
• Channels have different levels of importance: Premium channels that
generate high revenues must be operated with the highest priority in
case of problem.
• Reducing a failure’s impact on customer service requires an increased
operational efficiency in the workflow of deciding and performing
corrective actions.
Technical complexity
• Multi-screen services have become a basic offering and require
managing and monitoring many delivery formats and networks.
• Technical chains to deliver such content over all network types have
various implementations, and involve various types of equipment.
• Monitoring must be unified to control operation costs, but must be
able to differentiate the service availability per type of network, or
format.
Envivio designed a new option for its ‘Guru’ to give you a total sense of
comfort that your head-end is being monitored 24/7/365. Available only
through separate purchase, Envivio’s Guru™ is a disruptive approach in
monitoring operations for the industry. Its “Service Oriented Monitoring”
approach is based on lots of operator feedback and an exhaustive analysis of
expectations listed above.
Page 2 of 6 Put the Head-End ‘Guru’ to Work for YouService Oriented Monitoring relies on the following principles:
Service driven
• The monitoring relies on the service impact rather than a huge list
of equipment alarms to filter. Services impacted by one or several
alarms are colored according to problem severity.
Synthetic and graphical
• The GUI synthetizes the service channel’s status in a user-friendly
graphical way.
• Service importance is reflected by different graphical icon sizes: large
for premium, and medium or small for other channels.
• Display filters can be activated to focus on service names, or output
types.
Drill down process
• The drill down process enables you to analyze an impacted service
and identify:
-- Which outputs are impacted, and which are not.
-- Which equipment from the technical delivery chain is involved,
and causing the overall impact.
-- Which alarms need to be addressed to eliminate the impact on
customer service.
Guru’s Service Oriented Monitoring feature is provided through four main
views:
The Service View
• This view is the main monitoring view. It provides a synthetic display
of all channels services (i.e. channels), with their current alarm status.
• Channels are displayed by importance (big, medium, small) icons.
• A service can be selected to start the drill down process, which
continues with the Service Details View.
Page 3 of 6 Put the Head-End ‘Guru’ to Work for YouThe Service Details View
• This graphical view gathers information about equipment involved for
a given service (or channel) and output.
• Information related to the service itself is also provided.
The Equipment View
• This view is symmetric to the Service View, but for equipment. It
provides a synthetic display of all equipment, with its current alarm
status.
• Equipment is sorted by category (reception, encoders, packagers…).
The Equipment Details View
• This view provides details about equipment such as system resources
data, or service related information.
The benefits of Guru’s Service Oriented Monitoring feature from an
operational perspective are:
• Overall service status in real time. Control of the actual service quality
delivered to your customers. Immediate identification of service
impacts with severity levels. In case of problem, impacted services
are listed, with a level of impact.
• Identification of priority actions based on channel importance and
service impact severity.
• Operational efficiency to identify alarms to solve with the drill down
process from service impact to equipment impacting alarm.
Page 4 of 6 Put the Head-End ‘Guru’ to Work for YouA typical use case
A Service View example is shown below, reflecting a case where a failure is
causing a critical service impact on some services:
At a glance, the operator identifies its priority: drill down into an impacted
premium channel (Channel 10):
A first click on the impacted channel provides the list of outputs for this
channel, and the impacted ones (MpegUDP output in the example):
Page 5 of 6 Put the Head-End ‘Guru’ to Work for YouSelecting the impacted output opens the Service Details View to access the
list of equipment involved for this service and output:
The failing equipment is identified. A simple drag & drop of the failing
equipment into the Alarm Console (at the bottom) automatically filters on the
alarm causing the impact.
As you can see, Envivio’s Guru, with its Service Oriented Monitoring approach
is a radical, yet critical, change in head-end monitoring. It provides maximum
24/7/365 monitoring, control and failover mechanisms, and can scale to
manage a network of any size. Let the industry’s ‘Guru’ go to work for you
and give you the peace of mind you deserve, knowing your head-end is being
carefully watched by the best, every day and every night.
Ask for the Guru of head-end monitoring. Envivio Guru.
Envivio Corporate Headquarters Envivio - France Envivio JBO - Japan
400 Oyster Point Boulevard, Suite 325 5 Rue Louis Jacques Daguerre 15F Cerulean Tower
South San Francisco, CA 94080 USA 35136 Saint Jacque de La Lande 26-1 Sakuragaoka-cho
Tel: +1 650 243 2700 France Shibuya-ku, Tokyo 150-8512, Japan
Tel: +1 866 ENVIVIO (368 4846) Tel: +33 2 23 35 52 60 Tel: +81 3 5456 5785
Envivio - USA Envivio - China Envivio - Singapore
7935 East Prentice Avenue, Suite 800, Beijing Sunflower Tower Prudential Tower #27-09
Suite 101W No. 37 Maizidian Street 30 Cecil Street
Greenwood Village, CO 80111 Chaoyang District 049712 Singapore
Tel: +1 303 224 6920 Beijing, 100026, China Singapore
Tel: +86 10 8451 1231 / 1232 Tel: +65 6232 2754
All statements, specifications, recommendations, and technical and other information contained in this document are current
as of the date of publication and presented without warranty of any kind, whether expressed or implied. Envivio reserves the
right to revise the information in the document at its discretion without notice. Envivio shall not be liable for errors or omissions
in this document. Envivio shall not be held liable for damages of any kind resulting from the furnishing or use of this document.
Envivio product specifications are subject to change at any time without advanced notice. All products or services mentioned
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