COMMUNICATION PLATFORM - mluvii
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COMMUNICATION PLATFORM
COMMUNICATION
PLATFORM
INSTANT
CHAT MESSAGING
PoS
E-MAIL IP TELEPHONY
PC
USER
MOBILE
VIDEO MOBILE
WALLET
CARD
BOT
TRUSTED BY
CLIENTS
CZ+SK
CZ KAZAKHSTAN
VĚŘÍ NÁM PARTNEŘI
UNIFIED QUEUE FOR ALL CUSTOMER REQUIREMENTS
EASY LIKE
SUNDAY BI
MORNING CRM TOOLS
CHATBOTS SOLVE CTI
REPETETIVE TASKS
REST API
-80%
LOWER TURNOVER
+250% RATE
3rd PARTY SYSTEMS
MORE EFFICIENT
AGENTS INTEGRATIONS
MAKE YOUR
AGENTS HAPPY
EASY SETUP,
NO INSTALLATION
LET‘S GO
FOR A RIDE
WHERE TO?
SCAN ME OR JUST
CLICK TO
GET LIVE DEMO.
FEATURES
BOT
TO AGENT
HANDOVER
USE LIVE AGENT
WHEN THEY‘RE
REALLY NEEDED.
BOTS
CAN HANDLE
REPETETIVE
TASKS
JUST FINE.
CTI AND CRM
INTEGRATIONS
NEVER UNDERESTIMATE
THE POWER OF
TRANSMITTING
INFORMATION MLUVII AS A PART
OF YOUR CRM OR CTI
ABOUT YOUR CLIENTS SYSTEM
CRM INTEGRATED
REALTIME TO MLUVII INTERFACECRM
INTEGRATIONS 2. Mluvii recognizes
THE PIPEDRIVE existing contact from your
CRM and loads available
USE CASE information. If the lead is
unknown, you can create
a new deal straight from
mluvii.
3. Once the session has
ended, its record is
automatically
added to your CRM so
you can always come
back to check it.
1. Client enters the chat.TEXT MESSAGING
CHAT BUT YOU MAY ALSO
WANT TO TRY
IDENTIFY YOUR CUSTOMER
BEFORE THEY ENTER THE WEB
CHAT OR THE APP CHAT. ONCE YOU FACEBOOK MESSENGER
KNOW THEM, THERE IS NOTHING
EASIER THEN UPGRADING THE
COMMUNICATION TO OTHER MLUVII
CHANNEL.
WHATSAPP
BETA
E-MAIL CLIENT
+ EASY SETUP AND CUSTOMIZATION
+ VISITOR ENGAGEMENT SYSTEM
+ IDENTITY VERIFICATION
+ FILES UPLOAD TO CHAT OR OFFLINE FORM FACEBOOK AND
+ BOT TO AGENT HANDOVER GOOGLE ACCOUNT
+ EASY UPGRADE TO COLLABORATION
TOOLS VERIFICATION
+ COMMUNICATION UPGRADE ON ONE CLICKAUDIO/VIDEO
COMMUNICATION
A/V CALLS BUT YOU MAY ALSO
WANT TO TRY
VIDEO IS A POWERFUL TOOL
ESPECIALLY WHEN USING SALES
CALLBACK TOOL. IT ALLOWS YOU IP TELEPHONY
TO SHOW YOUR PRODUCT OR BETA
REAL F2F INTERACTION WITH
CLIENT. A/V XCALLS HAVE
PROVED TO INCREASE ONLINE PRIVATE
SALES BY 56%.* VIDEO CALLS
+ SDK FRIENDLY
+ UPGRADE TO VIDEO ON ONE CLICK DIRECT INVITATION
+ INVITATIONS TO PRIVATE A/V CALLS
+ BROWSER-NATIVE
+ LOW DATA CONSUMPTION
WEB CALLBACK
* BASED ON EXPERIENCE WITH O2 CZECH REPUBLICCOLLABORATION
INTERACTIVE FORMS BUT YOU MAY ALSO
WANT TO TRY
COLLABORATING WITH YOUR
CLIENT ONLINE IS ONE OF THE
MOST POWERFUL TOOLS OF CO-BROWSING
ONLINE COMMUNICATION. SHARE
WHAT YOU CAN‘T EXPLAIN,
NAVIGATE CUSTOMER WHEN
NEEDED OR USE INTERACTIVE
FORMS IN CHAT. WITH THE YOU FILE SHARING
CAN QUICKLY COLLECT
REQUIRED INFORMATION OR
COLLECT THE CONSENT WHILE
CHATTING.
UPLOAD VIA QR CODE
WATCH IT YOURSELF
+ REAL-TIME CONSENT
COLLECTION
+ TIMESTAMP SAVED WITH EVERY
STEP
+ FULLY RESPONSIVE ON MOBILE
DEVICESCHATBOTS
CHATBOTS
WHAT CAN OUR CHATBOTS DO
THE ONE WHO SERVES YOU
WHEN BOTH CUSTOMERS
AND AGENTS ARE ASLEEP.
THE ONE WHO ANSWERS
REPETITIVE QUESTIONS
WITH SMILE ON THE FACE.
OUR BOTS WILL SERVE YOU
NIGHT AND DAY AND WILL
ROUTE THE CONVERSATION
TO LIVE AGENT FOR THE
GOOD OF THE CLIENT.
+ MAKES YOUR CUSTOMER CARE USE ADAPTIVE CARDS LET THE CUSTOMER HANDOVER THE SEE YOURSELF WHAT OUR
SUPPORTING CHOOSE FROM CONVERSATION TO LIVE
AVAILABLE 24/7
MULTIMEDIA FORMATS VARIABLE OFFERS AGENT WHEN NEEDED
CHATBOTS CAN DO
+ LEAD COLLECTION IN THE SHORT VIDEO
+ CHATBOT OPENING HOURSCALL CENTER
MANAGEMENT
PERFORMANCE BUT YOU MAY ALSO
WANT TO TRY
HOW DO YOUR AGENTS OR
BOTS PERFORM DURING
THE DAY? CHECK THE
ROUTING
DETAILED STATISTICS
RIGHT AWAY.
ANALYTICS &
REPORTING
+ SECURED LOGIN TO APPLICATION
+ SESSION TRANSCRIPTS AND
RECORDINGS
+ VISUAL SETTINGS MAP
+ AUTOMATIC ACCEPTENCE OF CLIENTS TWO FACTOR
AUTHENTICATIONCASE STUDIES
STORY #1
„ PROBLEM
O2
CZECH REPUBLIC
SOLUTION
”Working with the entire
• INCREASE ONLINE SALES • IMPLEMENT MLUVII CHAT
team mluvii, its flexibility • REDUCE COMMUNICATION AND CALLBACK
and intensity, is something CHANNELS COSTS
• INCREASE CUSTOMER
that helps us to fulfill our SATISFACTION
strategy very quickly.”
RESULT
Tomas Reznicek, Head of
Call Center in O2 Czech 95%
republic CUSTOMER SATISFACTION
+56%
RATING
-60%
ONLINE SALES OF 4 KEY
PRODUCTS INCREASED BY
56% ON AVERAGE
SAVINGS ON COMMUNICATION
CHANNELSSTORY #2
HOME CREDIT BANK
KAZAKHSTAN
„
“When I was presenting results of
SOLUTION feasibility study, I told top
PROBLEM
• CREATE ONE SOCIAL
management 'Elegant, I like the tool.
• MLUVII CHAT AND
COMMUNICATION HUB
FACEBOOK MESSENGER We can easily customize it on our
• FIND EASY SOLUTION FOR
CALL CENTER AGENTS
INTEGRATION own, I don’t see any deep technical
• CUSTOMER SATISFACTION issue and it could have a potential to
RATING
be used as a multi-channel
communication tool.' Having seen
RESULT
how the PoC worked, I can sign this
5 statement
THE WHOLE COOPERATION
+129%
WAS SET UP WITHIN 5 WEEKS Jaroslav Ipser, devOPS Manager,
VIA REMOTE MEETINGS Home Credit Bank Kazakhstan
89%
CONVERSATION RATE
GROWTH DURING PoC
AVERAGE CUSTOMER
SATISFACTION RATINGWHAT IS YOUR
STORY GONNA BE?
PROBLEM SOLUTION
RESULTIT VOCAB
FOR THE
PEACE OF
YOUR MIND TECHNICAL
DOCS
ARE YOU STILL SHORT OF INFORMATION?
WELL, WE HAVE PLENTY MORE!
CHOOSE YOUR JUST CHECK OUT OUR DOCS.
DEPLOYMENT
WHETHER YOU CHOOSE TRUSTED CLOUD OR
ON-PREMISE STORAGE SYSTEM,
YOUR DATA IS SAVE WITH US.
DATA SECURITY
SECURITY IS OUR HIGHEST PRIORITY.
WE UNDERSTAND DATA ENCRYPTION,
HAVE SUCCESSFULLY
REST API PASSED PENETRATION TESTS AND
OF COURSE, WE ARE GDPR COMPLIANT.
&
CUSTOMIZATION
YOU CAN CUSTOMIZE MLUVII
WITHOUT YOUR TECHNICAL
DEPARTMENT PARTICIPATION.
CURIOUS ABOUT OUR REST API?IT ARCHITECTURE
MLUVII BLOCK ARCHITECTURE CLIENT ARCHITECTURE
We respect your security
requirements.
It‘s only up to you which type of
hosting servers you choose:
DIAGNOSTIC/REPORT SERVER API SERVER
LOAD BALANCER
CLOUD YOUR IT
INFRASTRUCTURE
ON-PREMISE
VISITOR TRACKING APPLICATION SERVER
SIP SERVER
HYBRID
CALL CENTER AGENT
MODEL IT ARCHITECTURE - LEGEND STUN/TURN SERVER RECORDING & FILE SERVER
HTTPS/WSS 443/TCP
SIP WEB
WEB RTC – RTPS PORT 443/TCP
IOS/SAFARI USER CHROME/ANDROID/EDGE USER
SMTP/POP3/IMAP PHONE/SIP USERCONTACT
MARTIN RADIČ
CUSTOMER SUCCESS MANAGER
MARTIN.RADIC@MLUVII.COM
+420 775 779 585You can also read
