OSPITALITY WA - CLARENCES - Australian Hotels Association (WA)
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OSPITALITY WA
The Magazine of the Australian Hotels Association (WA). March/April 2015 - Issue 46
Don’t Blame Booze for
Bad Behaviour
Penalty Rates:
A Broken System
AHA Fights for USA Visitors
CLARENCES
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AHA 2015
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contents
GENERAL NEWS 10 A Middy with Mike VENUE NEWS
5 Penalty Rates: Why It’s Time For 22 In Memorandum 12 Regional Licensee Spotlight
Change Clive Nelthorpe 20 Clarences
7 New Minister DRGL Hon Colin TK Prabhakaran
24 Eagle Bay Brewery
Holt
8 WA Pubs to Play Pivotal Role in EVENT NEWS
ANZAC Centenary WORKPLACE RELATIONS NEWS
15 Hospitality 2015 Conference
9 Don’t Blame Booze for Bad 28 Noise Level Compliance – Only for
17 2015 WA Hospitality Supplier
Behaviour Awards the Unpopular
11 Airbnb: Short Stay 18 Hospitality Expo 2015 29 Changes to Federal Awards for
Accommodation Constitutional Corporations
14 AHA Invests in Fight for USA 30 Restaurant Industry Award 2010
Visitors REGULATIONS & COMPLIANCE (RIA)
16 Intergenerational Report & 13 ANZAC Day Trading 31 Productivity Commission Review
Hospitality 26 Superannuation Audits of Workplace Laws
31 Work Health and Safety Bill
INSIDE NEWS TRAINING NEWS
4 CEO’s Report 6 AHA Classroom Training Calendar CORPORATE NEWS
6 President’s Report 27 Course Bundle Discounts 23 New Corporate Members
HOSPITALITY WA 3
Inside News
CEO’S REPORT
T
here appears to be an attitude directed Healthway to focus its
in a small number of Western resources, time and attention on re-
Australian Government Agencies engineering thinking about alcohol,
that it’s ok to place their Ministers and fast food, gambling and confectionary.
the Government in embarrassing and The AHA, a number of industry beverage
difficult situations. suppliers and hospitality interests have
been at loggerheads with Healthway
The recent examples include some
over their aggressive behaviour to
Healthway staff and Board members
try and lock out a range of food and
use of corporate facilities for personal
beverage sponsors.
use and the decision of the Public
Transport Authority (PTA) to unilaterally It appears that along the way not only
cancel the late night train service after have Healthway been engaged in a
midnight without any community or political campaign against the food
hospitality industry consultation. and beverage sector, but have also
The AHA, other industry Both have resulted in their respective
breached the trust of the Premier and
the Minister for Health when it came to
organisations, and the Ministers having to defend public
sponsorship and free VIP tickets.
administration by unelected
public, condemned the bureaucrats. However, the lesson is that The PTA’s recent decision to axe
cancelation of trains. other Government Agencies should late night train services without any
take these issues as a signal that they consultation with the hospitality
are open to accountability and will be sector is no more than arrogance and
scrutinised by the media and the public. a disregard to the tax and rate paying
businesses that support the night time
For a number of years the AHA has
economy. The removal of this train
raised with the Western Australian
service would have had a negative
Government concerns over the
effect on many businesses that trade
activities and questionable conduct
up to and beyond midnight.
of Healthway. The recent exposure of
habitual sponging off the tax payer The AHA, other industry organisations,
through both grant allocations to and the public, condemned the
vested interest and gratuitous use of cancelation of trains and we lobbied
corporate boxes reflects the worst to have them reinstated. The decision
of what we have known about this placed Minister Nalder in a very difficult
organisation for some time. position. However, it also provided him
Follow with an opportunity to step in and
Healthway was originally established
Bradley Woods to compensate sporting and cultural
demonstrate that the Government is
consultative and listening to the voice
organisations whose sponsorship
@BradleyBWoods of the community that utilises this
was cut as a result of the total ban of
service, resulting in his reversal of the
tobacco advertising and sponsorship.
cancellation.
Over the years, health zealots have
Bradley Woods
CEO / Executive Director
The AHA(WA) would like to acknowledge the following Corporate Sponsors
4 HOSPITALITY WA
General
General News
News
PENALTY RATES: WHY IT’S TIME
FOR CHANGE
Whether politicians like it or not, laws cannot be legislated free of future obsolescence,
because change is inevitable.
A
ustralian penalty rate laws cannot afford to open when penalty unemployment rate fell from 6.2 per
are obsolete because the rates apply on weekends, evenings or cent to 6.1 per cent in December
social and cultural landscape early mornings. 2014, but WA’s jobless rate surged
of Australian society has changed from 5.3 per cent to 6 per cent on a
dramatically over the last 40 years The Australian Hotels Association seasonally adjusted basis.
plus. No longer do shops close early (WA) is fighting to have penalty rates
reduced and the days in which penalty The hospitality industry is the hardest
on a Saturday, no longer is there a
rates apply changed so that it’s fairer hit, given the nature of the industry,
typical Monday to Friday working
and more equitable for business to with people enjoying hospitality
week and no longer is Saturday a day
operate. This will maintain the hours primarily on weekends with spikes
for sport and Sunday an exclusive day
of work available and ensure that during public holidays. If penalty rates
of rest.
people continue to receive a fair days do apply, small businesses should be
In 1919, the then Commonwealth pay for a fair days work. able to nominate the days in which
Conciliation and Arbitration they are paid.
Commission said penalty rates on To facilitate employment and growth,
penalty rates need to be eased. This Penalty rates in hospitality should
Sundays were compensation for
will allow businesses to operate for be in line with the majority of
working ‘’unsociable hours’’. This
higher margins of profit rather than other industries. Small hospitality
is clearly no longer the case. People
fighting to survive, because when businesses shouldn’t have to absorb
now work from home and around
businesses close workers receive burdensome costs because of peaks
the clock, there are no longer defined
nothing at all. in demand. This is the same principle
boundaries in a 24/7 world.
as a Monday to Friday work week for
Work practices have become more In Western Australia, our unique a tradesperson.
flexible, trading restrictions have location means that it is more
expensive to ship the infrastructure Likewise, Sundays and Monday are no
eased; people spend more time
and supplies that we need to different to Saturdays which is why
at leisure and they earn a higher
do business. The higher cost of the same rates payable on a Saturday
disposable income. The international
conducting business in WA along with should apply regardless of the day.
economy has globalised and never
sleeps, but Australia’s award system the burden of penalty rates means
A typical line from many of our
still bases its penalty regime around a that on public holidays in regional WA
federal politicians is “small business
Monday to Friday working week and many small businesses can’t afford
is the engine room of the Australian
has failed to keep up. to open, meaning less productivity
economy”. This is true, but small
and less wages for local workers.
business owners in Australia are
Thousands of Australian jobs are For the businesses that do open on
screaming for help.
being lost and hours of work are being public holidays, costs have to be
reduced because some businesses passed on to consumers. The national It’s time for change.
HOSPITALITY WA 5
Inside News
PRESIDENT’S REPORT
I
t’s been estimated that 1.4 million attendance, Perth and Western
people attended the three days of Australia were massively exposed to
the Giants extravaganza — easily future leisure and business visitors.
Perth’s biggest public event ever. As The AHA has worked hard to position
hoteliers, and I’m sure I speak on behalf
Perth and WA as a major conference
of retailers in this case too, it is certainly
and exhibition destination with unique
worth the effort of government to
source, fund and retain these types of and wonderful regions for pre and post
events more often given the flow on event touring.
benefits to business, consumers and
The AHA(WA) will hold its seventeenth
the state’s bottom line.
annual Hospitality Expo on May
The crowds experienced in Perth CBD 19 & 20. The event is WA’s leading
over those three days were massive and annual hospitality conference and
many people decided to enjoy Perth’s expo typically attracting over 2,500
hospitality on their way through, delegates and includes the 2015 WA
visiting new venues and old favourites
The AHA has worked for brunch, lunch or a cold one to
Hospitality Supplier Awards and the
all-important 2015 Steak Sandwich
hard to position quench their thirst. Licensees are to be
commended on managing the crowds cook-off. Conference speaker and
Perth and WA as a and maintaining exceptional quality registration details have been sent to
major conference and service. Likewise, accommodation your venue, find out more on pages 15,
hotels experienced healthy demand and 18 and 19.
and exhibition showed international and interstate
It was great to see so many of our
destination with visitors what Perth and Western
Australia has to offer. members in what was a spectacular
unique and day at the AHA NAB Golf Classic 2015
AHA(WA) CEO, Bradley Woods, spoke
wonderful regions to the media ahead of the Giants’
at Joondalup Resort on 24 February.
Congratulations to the day’s winning
for pre and post arrival and encouraged international
team Merriwa Tavern, the runners up,
and interstate visitors to experience
event touring. what regional Western Australian has Retravision, and of course the wooden
to offer before and after they visited spoon getters, Perth Arena.
Perth for the International Arts Festival.
The AHA will continue to encourage Finally before I go, it would be rude
the State Government to invest in these of me not to acknowledge the start
types of events. to the 2015 AFL season. Now I may
have jumped the gun early last year in
As members are aware, in a first ever tipping the Eagles for a flag so this year
partnership with the City of Perth I’ll merely note how good a side they
and the Perth Convention Bureau,
are shaping up to be this year.
the AHA(WA) moved to capture the
lucrative USA travel market at “G’Day Hoteliers will be pleased to note
USA” and to place Perth and WA on the
that for the first time since 2011, the
itinerary of the world’s largest travel
Fremantle Dockers will host a game
and leisure wholesalers.
at Domain Stadium for an ANZAC Day
As a direct result of the AHA’s clash against the Sydney Swans.
Neil Randall
State President
AHA(WA) CLASSROOM TRAINING
Course in Management of Licensed Premises (MLP1) Beermasters Cocktail Course
23 April - Yallingup Course 20 April
29 April 23 April
12 May
27 May - Broome
Provide Responsible Service of Alcohol Available online www.ahawa.asn.au
Book online www.ahawa.asn.au or call (08) 9321 7701
6 HOSPITALITY WA
General News
NEW MINISTER - DRGL
New Racing, Gaming and Liquor Minister, Hon Colin Holt MLC talks about his new
portfolio and WA hospitality.
S
ince the Liberal-National small businesses, facilitating and disagreements on either side of the
Government came to power encouraging tourism and cultural licensing ledger following a decision
in 2008 more than 200 hotel, initiatives and removing unnecessary and I understand the frustration of
tavern and small bar liquor licences regulations. prospective licensees who want to
have been granted, with only 17 open their doors swiftly. That is why
However, as AHA members would we have proposed changes which
applications refused.
appreciate, alcohol remains a will impose a statutory timeframe in
During this period Perth’s hospitality significant cause of social problems which the Police Commissioner may
sector – particularly in the CBD, across the State. The regulatory lodge an intervention to ensure a
Northbridge and Beaufort Street framework must strike a balance more timely approach.
precinct – has undergone a stunning between the wants and needs of
transformation. the industry and the responsibility of This and other amendments
individuals and government to ensure recommended by the review
State-wide, there has been a 25 per alcohol-related harm is minimised. committee will begin to be progressed
cent increase in the number of hotel, This does not necessarily mean through Parliament in the first half of
tavern and small bar licences granted restricting the granting of licenses but 2015.
but we’re working hard to make it must be a consideration in the way
further improvements via a recently the industry is regulated. As a new Minister, I do not want
completed review of the Liquor to simply rely on hearsay or media
Control Act. Recently there has been criticism commentary professing to speak for
through the media about WA Police you, the industry. I intend to meet
The review received 149 submissions submissions in the liquor licence many of you face-to-face to hear your
from various individuals and application process. I believe it is concerns and ideas firsthand.
stakeholders, including the Australian an important and necessary part of
Hotels Association (WA). the licensing process. The licensing I look forward to walking through
authority considers a range of inputs, your doors and listening to what
The committee took into account the the State Government can do in the
including from police, and then
broad range of interests and made 141 future to promote a responsible and
conducts a public interest assessment
recommendations, both legislative sustainable industry that is exciting
with a balanced view.
and procedural, with a focus on and contributes positively to Western
reducing the regulatory burden to That being said, there will always be Australian culture.
HOSPITALITY WA 7
General News
WA PUBS TO PLAY PIVOTAL ROLE
IN ANZAC CENTENARY
WA Pubs and Taverns will play a significant role in the ANZAC Centenary starting this year
through the provision of food, beverage, accommodation and exceptional customer
service. Below is a message from the Minister for Veterans’ Affairs, Senator the Hon
Michael Ronaldson about the centenary of ANZAC.
T
he ANZAC Centenary 2014 to war in Europe. This was followed by at dawn – the time of the original
2018 is one of Australia’s most a commemorative service held on landing – across the nation. Later in
significant periods of national the shores of Rabaul in September the day, ex-servicemen and women
commemoration, and recognises not 2014, and finally the Albany Convoy meet to take part in marches through
only the centenary of the First World Commemorative Event (ACCE) in the major cities and in many smaller
War but also a century of service, Western Australia in November 2014. centres. In these ways, ANZAC Day is
encompassing all wars, conflicts and a time when Australians reflect on the
peace operations in which Australians The ACCE event commemorated the many different meanings of war.
have been involved. 100th anniversary of the departure of
the ship convoy that carried the first People interested in attending a Dawn
As tragic and devastating as it was, contingent of the Australian Imperial Service and marches organised by
the First World War helped define Force and New Zealand Expeditionary local ESOs across Australia should
us as a people and as a nation. The Force to the war. contact their nearest RSL club for
Australian Government together with details.
Ex-Service Organisations (ESO) across 2015 marks the 100th anniversary
Australia are honouring the brave men of the Gallipoli landings, and while Following the formal observances of
and women who sacrificed so much it is a key commemorative event Anzac Day a favourite tradition for
for our country, with an extensive in the ANZAC Centenary national many Australians is playing a game of
commemorations program over the programme, the programme extends ‘two-up’. It’s the only day of the year
next four years. until November 2018 with many this Australian gambling game can be
commemorations being held in played legally outside of a licensed
ESOs, such as the Returned and Australia and overseas to mark specific gambling venue. Two-up dates
Services League (RSL), Legacy Australia anniversaries. back to the 1850’s and was played
and the War Widows Guild of Australia extensively by Australian soldiers in
work tirelessly to provide advocacy For those unable to attend the the First World War.
and support services for their local Gallipoli 2015 ANZAC Day Services,
veteran communities. They are also the Lone Pine commemoration service One of the most important legacies
instrumental in ensuring Australia’s on 6 August 2015 is just one of many that can come from the ANZAC
veterans receive the assistance they other opportunities available to be Centenary national programme is
need. involved in the ANZAC Centenary to increase awareness about the
national programme. service and sacrifice of Australian
The ANZAC Centenary national servicemen and women past and
programme began in August 2014 Australians recognise 25 April as an present, ensuring the spirit of the
with acknowledgment of the 100th occasion of national remembrance, ANZAC lives on in future generations.
anniversary of the declaration of with commemorative services held Senator the Hon Michael Ronaldson
8 HOSPITALITY WA
General News
DON’T BLAME BOOZE
FOR BAD BEHAVIOUR
“Alcohol-related violence” has become synonymous with Australia’s
drinking culture. It is a phrase trotted out by police, public health
lobbies, community advocates and the media cause moral panic about
the threat alcohol poses to public safety, but where is the evidence? Dr Anne Fox
I
mages of drunken violence in it causes inexplicable changes in In fact she states that blaming
night-time precincts, together with behaviour or character or blocks alcohol only provides a refuge
reporting of more recent glassings impulse control.” for its perpetrators from personal
and fatal king hits have helped drive responsibility.
public hysteria that Australia has a So, if alcohol doesn’t excuse out
drinking problem. behaviour, what is the real reason? This is the thrust of Dr Fox’s first
recommendation “Stop focusing
New research by prominent Based on consumption, Australians
on ‘alcohol-fuelled’ violence and
anthropologist Dr Anne Fox challenges don’t drink as much as they think
concentrate instead on violence, its
this belief in her investigation of the they do. At the peak, Australians
causes and triggers.
underlying causes for violence and were drinking 13.1 litres per person in
anti-social behaviour in Australia and 1974-75 but the trend has remained “Address the cultural reinforcers of
New Zealand. The conclusion? It’s on the decline since the mid 1980’s violence, misogyny and aggressive
not alcohol alone that makes you do dipping to 10.1 in 2011-12. Slightly masculinity in all its cultural
anything; it is cultural attitudes and lower than the UK and more on a par expressions from schoolyards to
norms that play a defining role. with Southern European countries sports fields, politics and pubs, movies
which have integrated drinking and media.”
Dr Fox says if you actually put the cultures generally not associated with
link between alcohol and violence anti-social behaviour. The report stops short of making
under the microscope it quickly specific policy recommendations, it
unravels. There are a number of ways What sets us apart is what Dr Fox
does highlight the importance of a
to demonstrating this. If you have refers to as our belief in the magical
mix of measures and initiatives to
100,000 people drinking and one of “transformative powers” of alcohol
counter the myths and culture around
them punches someone else in the that has the power to hijack our
alcohol and return responsibility to
face and we call it alcohol-related better natures and do crazy and
the individual.
violence. Why did the other 99,999 stupid things.
people manage to drink all evening Violence can only be reduced if the
“If you give a person who has a very
without punching each other in the whole community works to address
culturally ingrained notion of what
face? the three triggers of violence – violent
drunkenness is and if you give them
individuals, violent situation and
“When you actually put the numbers a non-alcoholic drink disguised to
violence reinforcing culture.
together – the estimated number of taste and smell like an alcoholic
people out in the night-time economy drink so they truly believe they are “Only by understanding these
and the actual reported incidents of drinking alcohol, I will guarantee they underlying drivers can a community
violence – you get 0.1 per cent. So 0.1 will behave in exactly the same way hope to make lasting improvements
per cent of nights out might result in that they would behave if they were
to the way people behave when they
a violent incident.” drinking real alcohol.”
are out at night,” said Dr Fox.
This is barely the pandemic that is Dr Fox concludes that based on
Dr Anne Fox has studied drinking
suggested by the media. research and many previous studies -
culture globally for over two decades.
violence is not caused by alcohol.
She is retained by that British Army, has
What is not in question is that alcohol
“Alcohol can, in certain cultures worked for the UK Home Office among
has a definite physiological effect
and situations, be a facilitator of other responsibilities. Her report is
but Dr Fox’s research contends that
aggression if aggression is there to titled ‘Understanding behaviour in the
it does not determine a behavioural
begin with, both in the individual Australian and New Zealand night-
response.
and in the cultural environment. It time economies, an anthropological
“Just because alcohol relaxes and does not produce it where it doesn’t study’ was commissioned by Lion as
reduces anxiety, does not mean already exist.” part of project initiated in 2012.
HOSPITALITY WA 9
Inside News
A MIDDY WITH MIKE
Time has proven beyond any doubt that drinking is one of the leading causes of police
statistics; it is also a well-known fact that 4 out of 3 people don’t really understand
statistics.
T
he reason I mention statistics to be missing from the Police rationale decision is made, the Applicant is
is in response to the recent behind this particular intervention usually so relieved to finally have their
media shining a spotlight on were sensible and relevant. The Police licence or ETP that they don’t bother
the prevalence of police interventions seemed to think that an upmarket challenging some clearly unwarranted
and some of the “interesting” data jazz bar in Mosman Park required a conditions on their licence.
analysis that came out of the police condition prohibiting Outlaw Motor
media office in response. Cycle Gangs (OMCG) from entering The whole intervention process
and remaining on the premises by is, in my opinion, unnecessarily
The reliance on data to prove or imposing a mandatory dress code. cumbersome and with interveners
disprove an assertion is a key linchpin not being bound by the same time
of the WA Liquor Licensing application, Now it has been said before that I am limitations as objectors (28 day
objection and intervention process. a cynical man, and there may be a advertising period) this process can be
Even just a cursory inspection of the modicum of truth in that observation, drawn out for months or even years.
Director’s and Liquor Commission’s because I found myself wondering This is why the AHA(WA) continues to
decisions demonstrates that the Police what data police had shown to pursue changes to the intervention
are consummate experts at massaging demonstrate that banning bikies from process through the amendments
data into compelling statistics. a Mosman Park jazz bar was going to to the Liquor Control Act set to go
make the streets safer by preventing before State Parliament this year.
While I’m on the subject of police public disorder and disturbance. Are While the AHA(WA) will continue to
interventions and related media, they privy to some as yet unreleased advocate on behalf of the industry it is
there was one recent story that stuck data which demonstrates a proclivity also important for your local member
in my mind that I thought worthy of of WA OMCG’s to attend jazz bars to hear your voice when it comes
a mention as it raises some pertinent across the country, wreaking havoc to changes that will impact on your
questions. The story which appeared with beret wearing beatniks? business and your vote.
in The West Australian on 16 February,
referred to a police intervention on a I wondered for a while about the My closing comments in response to
Small Bar Application. The proposed existence of this data, but then many of the statistics I have read in
small bar in question was a jazz I remembered that Police or the some of these interventions are to
bar in Mosman Park. The WA Police Executive Director of Public Health quote Mark Twain who said “Facts are
intervened on the basis that ‘public (EDPH) as interveners don’t need stubborn, but statistics are much more
disorder or disturbance’ would likely to prove or substantiate their data, pliable”, and to remind you that if
result if it was granted without thanks to a previous Liquor Licensing you are making your own application,
conditions. Now, on the face of it, that Court decision (Gull Liquor 1999) find your own facts, convert them
sounds like it may be a reasonable which said that “Police and the EDPH” into statistics and mould them into
request that a liquor licence should do not carry a burden of proof with compelling evidence.
be granted with sensible conditions regards to an intervention.
Mike Andrew
relevant to the nature of trade, the
One of the things that I have noticed Membership Manager
size and location of the venue.
over the years is that by the time the
However, the words that seemed to me intervention process is over and the
10 HOSPITALITY WAGeneral News
SHORT STAY ACCOMMODATION
It’s time for Government to regulate unlicensed accommodation providers and require
them to play by the rules or risk the future development and contribution of the
accommodation and tourism industry.
T
raditionally travellers looking to luxury homes and apartments as billion in gross product to the
for accommodation have had short-stay accommodation. economy and nearly 70,800 jobs,
two choices - stay with friends and 117,191 through flow-on effects
and relatives or book a room at a In a new position paper, the AHA
contributing to $9.2 million to
hotel, motel or bed and breakfast. is taking a national approach
Australian household incomes.
In recent years, accommodation identifying Airbnb and similar
‘sharing’ sites like Airbnb have platforms as an unregulated short- The lack of proper monitoring
provided a third option – an easy stay accommodation provider, which and reporting on this additional
platform for unregulated short stay supports neither jobs nor taxes.
accommodation supply also represents
accommodation to compete with the Hotels make a significant investment a significant risk to future investment
regulated accommodation industry. in legitimate accommodation in accommodation, making it difficult
to provide guests with safe and to assess current levels of supply and
The development of the ‘sharing
innovative experiences and ensuring demand.
economy’ has been driven by exciting
new innovative online platforms and short-term online rental companies
adhere to the same city, state and While Airbnb can be used to promote
the lure of turning things individuals
federal regulations is absolutely travel and tourism, the sharing
aren’t using into extra cash.
crucial if there is to be a level playing economy is changing consumer
The poster child for ‘sharing’ is US- field within the accommodation behaviour and the AHA believes
based Airbnb which allows users to sector. Sharing platforms offer guests that Government needs to better
rent out spare rooms or vacant homes little consumer protection and that understand the economic and
to strangers. Over a short period of comes at a cost to hotels of millions regulatory issues that are likely to
time, the platform has become a of dollars. emerge.
worldwide accommodation provider
with a presence in over 160 countries While hotels are required to ensure This is supported by recent research
and 34,000 cities, over 1 million they meet with public safety and that revealing that in the Texas
property listings and has already accessibility requirements under market, Airbnb was having a
exceeded 10 million stays – without the Australian Building Code, many quantifiable negative impact on
owning a single hotel. Airbnb options have few public safety local hotel revenues with lower end
measures in place such as public
hotels the most vulnerable. Further,
Initial industry reactions to Airbnb liability insurance, meeting fire safety
there was evidence of behaviour that
when the site launched in Australia in standards or providing for people
demonstrated the commercialisation
2012 was that homestay catered to with disabilities. There is also the
of the platform with providers
a different kind of client or customer potential for the leisure activities or
registering numerous properties or
base from hotels at a very different guests or travellers to be in conflict
market standard. with a residential area or community. even entire apartment buildings.
Today the site hosts over 30,000 As a key contributor to the Australian More work is being undertaken by the
spaces across Australia with over tourism industry, the accommodation AHA to raise awareness of the sharing
1,000 in Western Australia alone sector makes a significant contribution economy to ensure that its growth
providing visitors with a range of to national income, exports and does not jeopardise investment in
accommodation options from spare employment and accommodation. legitimate accommodation and
rooms, treehouses and boats through In 2012-13, the sector added $18.7 jobs.
HOSPITALITY WA 11Venue News
Keith & Elizabeth Brice
LICENSEE SPOTLIGHT
Hospitality WA spoke to regional licensee Keith Brice, co-owner of the Bedford Arms
Hotel, to gain his insights into the recent restoration of the venue and his extensive
career in owning and operating pubs.
L
ocated in the quintessential South East Asia, he returned to his The hours and transient nature of
Australian wheat belt town of real passion of running a country pub. staff.
Brookton; the Bedford Arms
Hotel, originally built in 1903, has Hospitality WA caught up with Keith What is the best advice you ever got
been brought back to its former and gained the following insight. and who was it from?
glory following a full renovation and Why did you decide to make a From the AHA in the early days and
upgrade across the whole venue. career in pubs? now my well educated children.
The family-run hotel respects the local My main decision was because I could How do you think the industry is
community and is fully integrated into include my family in the business progressing?
the local fabric of the township and model.
surrounding families. Driving force I believe the industry is slowly
Keith Brice is accompanied by his wife What are the biggest changes you
diminishing due to legislation, red
Elizabeth, his son Tony and wife Heidi have seen in the industry since you
tape and restrictions that are placed
in the operation and running of the started?
upon licensees and venues.
hotel.
Technology has advanced significantly;
How have consumer expectations
Throughout the restoration, the Brice high regulation now exists as
changed over the past 20 years?
family committed to creating local well as massive consolidation by
employment opportunities, utilising conglomerates and breweries. Consumers are very well educated on
local tradesmen, employing local food and beverage offerings, mainly
Career highlights?
staff and sourcing local goods and due to technology and they are service
produce. I was the youngest publican in WA standard conscious. Patrons expect a
when I bought the Quindanning Hotel higher standard of customer service.
Keith and his family have owned
back in 1970 and seeing the recent
and successfully managed the Your words of wisdom to anyone
resurrection of the Bedford Arms into
Royal George Hotel in Albany, the wanting a career in hospitality?
a new country hotel benchmark. Both
Kellerberrin Hotel and the Rhodes
are certainly my most memorable
Motor Hotel in Perth. He was also a Plan. Be ready for all aspects of
achievements.
tuna fisherman and a Cray fisherman the business. Community liaison
for many years. After some time The most difficult aspect of working is imperative. Be super customer
running hotels and restaurants in in hospitality? focused.
12 HOSPITALITY WARegulations & Compliance
2015 ANZAC DAY TRADING
Important note:
Your liquor licence must not operate before 12noon on ANZAC Day, unless your liquor licence
document or any Extended Trading Permit specifically permits you to trade before noon on ANZAC Day.
Venues can open for breakfast ANZAC Day, but NO Liquor is to be sold, supplied or consumed on the premises before
12 noon.
HOTEL, TAVERN & SMALL BAR
DAY WHEN GENERAL CONDITIONS
Open Close
Pre-ANZAC DAY 6:00am Midnight Liquor may be supplied at anytime to a lodger.
April 24 (Friday) (ETP not valid - unless
specific condition on
ETP permitting trading
before 12 noon on
ANZAC Day)
ANZAC DAY 12noon Midnight (ETP valid) Prior to 12 noon;
April 25 (Saturday) Hotels, taverns and small bars may seek a permit for a private function
being held specifically for RSL members and their guests.
General public will NOT be allowed entry to the function.
Liquor maybe supplied at any time to a lodger.
Post ANZAC Day 10.00am 10.00pm (ETP valid) Trade as per usual.
April 26 (Sunday)
Extended Trading Permits: The majority of ongoing Extended Trading Permits will also contain specific conditions
relating to ANZAC Day. You will need to read through your permit to ensure you do not breach any of these conditions.
“No trading is permitted on Good Friday, Christmas Day or before noon on ANZAC Day.”
This means that if you normally trade beyond midnight on Thursdays and/or Fridays, you will not be permitted to trade
under your ETP on Friday April 24.
SPECIAL FACILITY LICENCES
Trading hours are as specified under the trading conditions on each individual licence and there are normally restrictions
for trading on ANZAC Day. Please check the trading conditions stipulated on your licence.
RESTAURANTS
DAY WHEN GENERAL CONDITIONS
Open / Close
ANZAC Day Until 3.00am ANZAC Day morning; then, Any time after 12noon ANZAC Day. (ancillary to a meal* only)
April 25 (Saturday) (LWM ETP valid from 12noon only)
*A meal as defined by the Liquor Control Act 1988 means food –
(a) Eaten by a person sitting at a table, with cutlery provided for the purpose of eating the food; and
(b) That is of sufficient substance as to be ordinarily accepted as a meal.
Restaurant Licence:
The only restrictions on a restaurant licence is that there is NO trading between 3am and 12noon on ANZAC Day.
If operating under an ETP – Liquor without a meal, the permit is only valid
- Monday to Saturday between the hours of 6am and 12 midnight; and
- Sunday from 10 am to 10 pm;
- No trading permitted on Good Friday or before noon on Anzac Day.
SURCHARGE
Venues that charge a surcharge do not need to provide a separate menu, price list or include a separate price column
with the surcharge factored in.
• What you must do however;-
The menu must include the words “a surcharge of [percentage] applies on [the specified day or days]” and these
words must be displayed at least as prominently as the most prominent price on the menu.
• These words must be displayed in a way that is conspicuous and visible to a reader.
• These measures apply to pricing for both food and beverages.
If you require further information or clarification on your trading hours or menus, please contact Wanda Daniels
at AHA on 9321 7701 or rpa@ahawa.asn.au.
If you require additional information in relation to staff public holiday entitlements, please contact Dalton Ryan
on 9321 7701 or iradmin@ahawa.asn.au
HOSPITALITY WA 13General News
AHA INVESTS IN FIGHT FOR USA
VISITORS
With a softening of the mining and resources market, an associated declining spend
in WA Hospitality businesses and the opportunities resultant by the lower Australian
dollar, the Australian Hotels Association (WA) has quickly acted to support our industry’s
future.
I
n a first ever partnership with Scaffidi, Perth and Western Australia hosted a specific Western Australia -
the City of Perth and the Perth was showcased to the USA travel and Perth reception for leading US travel
Convention Bureau, The AHA(WA) tourism sector through a carefully industry operators. The event was
has moved to capture the lucrative crafted marketing sponsorship also supported and attended by the
USA travel market at “G’Day USA” presence. Australian Ambassador to the United
and to place Perth and WA on the States, the Hon Kim Beazley, and
itinerary of the world’s largest travel G’Day USA was historically sponsored positioned Perth and WA as a major
and leisure wholesalers. by all East Coast Australian States but conference and exhibition destination
not Western Australia, consequently with unique and wonderful regions
For over a decade, Sydney and the the AHA, PCB and the City of Perth for pre and post event touring.
east coast has been the primary have stood up to promote WA. Whilst
focus of Australia’s largest trade and in the USA we also undertook media Through the generosity of sponsors,
tourism event in the United States. interviews and one syndicated radio guests experienced a selection of
Consequently Sydney, Adelaide, Gold program broadcast to 11 million gourmet Margaret River Chocolate
Coast and Melbourne have dominated listeners, with a dedicated 30 minutes Company products, Margaret River
the USA to Australia $3 Billion travel to Perth and Western Australia. and Swan Valley wines, Fremantle
market for too long, reaping the Octopus, Southern Ocean fish, and a
benefits at the expense of Perth and Joining the Lord Mayor Lisa Scaffidi specially designed WA lemon myrtle
Regional Western Australia. were AHA(WA) President, Neil Randall; martini.
AHA(WA) CEO, Bradley Woods and Ian
For the first time in 10 years Western Gay of Qantas who is Vice Chairman The AHA(WA), City of Perth and Perth
Australia and Perth have been of the Perth Convention Bureau. Convention Bureau will measure the
promoted as an alternative destination success of the investment in G’Day
for well-heeled American tourists and During the course of G’Day USA’s USA and share this with Tourism WA
business travellers. Working closely four day event The AHA(WA) hosted to hopefully secure their involvement
with the Lord Mayor of Perth, Lisa workshops, spoke at conferences and in next year’s event.
14 HOSPITALITY WAEvent News
&conference
HOSPITALITY 2015 CONFERENCE
EXPAND YOUR KNOWLEDGE AND DRIVE SUCCESS
A condensed and comprehensive two day program of leading experts who will shine a spotlight on industry insights,
inspire innovation and give your business a competitive edge.
TUESDAY 19 MAY WEDNESDAY 20 MAY
10:00am - 10:40am 10:00am - 10:40am
WA’S MOST INFLUENTIAL IN HOSPITALITY MANAGING ONLINE REVIEWS AND YOUR BUSINESS REPUTATION
Barry Sargeant PSM - Director General, DRGL Pramod Rao, Director of International Operations, Zomato (owners of
Bradley Woods - CEO, Australian Hotels Association (WA) Urbanspoon)
An essential presentation from the hospitality industry’s most influential Hear from the Director of International Operations on Zomato’s recent
people as they provide valuable insights into the major regulatory issues of acquisition of super power review site, Urbanspoon, and its plans for the future.
2015, and future opportunities and challenges for Western Australian hospitality Gain an insight into Urbanspoon and its influence on consumers. Learn specific
businesses. techniques and how your business can effectively manage and moderate reviews
to attract new customers and reward existing ones.
10:40am - 11:20am
DON’T BLAME THE BOOZE – THE BEHAVIOUR OF 10:40am - 11:15am
AUSTRALIANS WHAT’S THE WORLD CRAVING? THE NEW TRENDS IN FOOD
Elise Gare - External Relations Director, Lion Rob Ryan, Owner, Sidedoor Barbeque & formerly Executive Chef,The Merrywell
Elise discloses the results of ground breaking research commissioned by Lion – Crown Perth
investigating underlying causes of violence and anti-social behaviour in the night- Chris Taylor, Executive Chef & Restaurateur, Fraser’s Restaurant Group
time economies of Australia and New Zealand.
Rob Gough, Owner, Settlers Tavern
Industry professionals bring their expertise to the table to reveal and discuss
11:20am - 12:00pm industry food trends for 2015. From fine dining and gastronomic delights to
TALKING SOCIAL - RESULTS DRIVEN SOCIAL MEDIA tapas and dude food, this panel session explores the evolving innovation of
Kohen Grogan - Founder & Managing Director, Yappy Group different food styles. How to distinguish your venues amongst the ever changing
Learn how to achieve remarkable cost effective results in the most influential pressures for Chefs to embrace radical customer demands.
media revolution since TV.
Virgin Magazine’s Rising Australian Tech Star to Watch, Kohen, has elevated his 11:15am - 11:50am
‘garage start-up’ into a globally expanding company. Rubbing shoulders with LIFT! YOUR LEADERSHIP SKILLS TO MOTIVATE YOUR STAFF
entrepreneurs like Richard Branson, Kohen has insights like no other into what
delivers results. David Koutsoukis, Leadership and Team Development Specialist
Boost your power to influence, manage and motivate staff with a simple, yet
12:00pm - 12:30pm powerful formula for engaging leadership. Learn the four simple steps that will
help you build connections and inspire others whilst maintaining credibility and
THE FUTURE OF PENALTY RATES & NATIONAL trust to create a positive and productive team culture that attracts and retains
HOSPITALITY ISSUES great people.
Stephen Ferguson - CEO, Australian Hotels Association National Office
11:50am - 12:30pm
Stephen will address key IR issues around the AHA’s campaign and strategy to
reform penalty rates and public holidays. Hear also how the AHA is working to INTERNATIONAL GUEST SPEAKER
obtain better deals for your business from entities such as Foxtel, APRA and DRIVING SUCCESS THROUGH ACTUAL SPENDING BEHAVIOUR
PPCA. Sarah Quinlan, Senior Vice President Market Insights, MasterCard Advisors –
New York USA
Have you ever wondered what, where and how your customers are spending
money? In Big Brother style Sarah Quinlan will expose how you can use big
BOOK ONLINE data to attract new customers. Based on the billions of anonymous purchases
MasterCard processes each year, this session explores how engaging and
www.ahawa.asn.au/events stimulating expenditure within Australia and internationally will benefit your
business. Sarah will deliver a high intensity presentation outlining valuable
insights into historical and predicted global spending patterns.
HOSPITALITY WA 15General News
INTERGENERATIONAL REPORT
& HOSPITALITY
A new Government report shows that Australians are expected to live longer, healthier
lives with one of the longest life expectancies in the world – but there are challenges
ahead. How might changes to our population impact on current policy settings which
impact on the hotels and hospitality sector?
T
he 2015 Intergenerational have been identified in the report that forecast any future changes in taxes
Report – Australia in 2055 is a will be of interest to the hotels and or excise.
projection of how Australia’s hospitality industry.
population, economy and budget Superannuation
will look like in 40 years. The overall Taxation
Employers are currently required to
the outlook is positive but there are The report builds a case for a better, make minimum payments equivalent
challenges ahead. simpler tax system saying that under to 9.5 per cent of an employee’s salary
Population, participation and the current policy settings Australia to a superannuation fund, to help the
productivity are key drivers of will find it hard to raise enough tax to employee save for retirement. This
economic growth –– the report run the Government. rate is scheduled to rise to 12 per
examined what projected changes in cent between 1 July 2021 and 30 June
National income growth is expected 2026.
these areas mean for our standard to slow in coming decades. Hikes in
of living and public policy settings personal income tax are considered Total Australian superannuation
including those that impact on the inadvisable as unchecked bracket assets have increased strongly since
hotels, hospitality and tourism service creep would disproportionately affect compulsory superannuation was
sectors. middle and low income earners and introduced in 1992. At the end of
In terms of population, Australia act as a disincentive to work. 2013-14, total superannuation assets
is expected to see the number of were $1.84 trillion, around 116 per
While increases in company tax were cent of GDP. As the superannuation
Australians growing by 1.3 per cent also inadvisable as it would come at
to 39.7 million people with men and system matures and wages grow,
a cost to the economy and would total Australian superannuation assets
women living longer. However, this is deter multi-national and international
offset by a doubling in the number are expected to continue to increase
investment in Australia. and make a growing contribution to
of over 65s which has important
implications on public spending, With an ageing population, health national saving.
particularly in health care spend. spending would continue to grow and Migration and labour sources
in today’s dollar terms would double
More older Australians will negatively from $2,800 to $6,500 per person. The report acknowledged that
impact on participation rates which historically, immigration has been an
is expected to decline by 2.2 per cent The report suggests that one of the important source of labour supply
over 40 years to 62.4 per cent - a lower only remaining options is to increase for Australia. Over the last decade,
proportion of Australians working the GST and apply it to health services. greater emphasis has been placed
translates into lower economic on skilled migration which provides
Excise and alcohol
growth. both economic and social benefits to
In the 2014–15 Budget, the Australia.
High productivity has traditionally
Government re–introduced biannual
contributed to high income growth Skilled migration is considered well
indexation by the consumer price
and high living standards but this targeted and appropriately adjusted
index of excise and excise–equivalent
has slowed in recent times. Reforms to our economic circumstances
customs duty. Taxes levied on a
to promote more efficient production to support Australian employers
volumetric basis, such as fuel, tobacco
of good and services are participation and businesses, providing benefits
and some alcohol is expected to grow
crucial to increase rates with fewer through a younger and more skilled
at a slower rate than nominal GDP.
resources. population and with more workers
A decline in overall tax receipts from supporting the rest of the community.
Hotels and hospitality are resource
lower consumption would lead to a In 2013-14, around 88 per cent of
intensive industries and there are a
change in the composition of taxes migrants were aged less than 40 years
number of specific policy frameworks
but the report did not outline or old.
Continued on page 22
16 HOSPITALITY WAAHA PRESENTS THE
THE
NAB WA HOSPITALITY
SUPPLIER AWARDS
& TOXFREE GALA DINNER 2015
Network with your industry peers over an evening of
exquisite food, premium beverages and live entertainment
Date: Monday 18 May 2015 Dress: Lounge Suit
Time: 6:30pm Tickets: $185 per person
Venue: The Astral, Crown Perth Book online at: www.ahawa.asn.au/events
FOR MORE INFORMATION OR TO PLACE AN ORDER PLEASE CONTACT
OUR REPRESENTATIVE OR CUSTOMER SERVICE ON 1800 090 378.
CRICKETERS ARMS MELBOURNEEvent News
AHA 2015
EXPLORE NEW IDEAS, PRODUCTS & SERVICES
Hospitality Expo offers an extensive range of innovations and ideas for visitors to discover the latest hospitality
products and services.
This year’s Expo has been designed by top industry professionals and ambassadors. Whether you’re interested
in the latest beverages, venue equipment and promotion, fresh produce or the full spectrum of our industry,
Hospitality Expo is a must attend event for those who want to improve their knowledge, business acumen, service
skills and hospitality offering.
Visitors will see first-hand products and services showcased from over 100 industry suppliers including:
• Audio Visual • Food • Security
• Bedding • Furniture • Spirits & Wine
• Beer • Non-Alcoholic Beverages • Technology
• Financial • Printing & Promotion and more!
Don’t miss the chance to visit this dynamic expo that is full of inspirational ideas and unrivalled tasting and
education opportunities.
hit92.9 MASTER CLASSES
DISCOVER NEW POTENTIAL
The 2015 Master Classes will take place on each day within Hospitality Expo from 1pm - 5pm.
Experience interactive and educational tasting sessions delivered by industry beverage experts on:
• Cold Brew Coffee. The New Hot Drink • The Art of Cabernet
• Beer Style & Taste - Be On Trend • Stir It! Shake It! Mix It!
18 HOSPITALITY WAEvent News
Spotlight on Hospitality
TUESDAY 19 & WEDNESDAY 20 MAY 12:00PM - 6:00PM
GALA DINNER
MONDAY 18 MAY 2015
The AHA and NAB WA Hospitality Supplier Awards
& Toxfree Gala Dinner
Join WA’s leading hospitality businesses and suppliers and toast the successes of winners
while enjoying premium food, beverages and live entertainment.
Time: 6.30pm
Venue: The Astral, Crown Perth
Dress: Lounge Suit
WA’S BEST STEAK SANDWICH COOK-OFF
TUESDAY 19 MAY 2015 - REGIONAL
WEDNESDAY 20 MAY 2015 - METROPOLITAN
WA’s Best Steak Sandwich competition grand final cook-off! Join the five regional finalists
on Tuesday and the five metropolitan finalists on Wednesday as they compete in an
exciting cook-off to gain the prestigious title of ‘2015 WA’s Best Steak Sandwich’.
Sizzling competition!
Time: 2.30pm
Venue: Main Stage, Expo Exhibition Ballroom
INDUSTRY NETWORKING FUNCTION
TUESDAY 19 MAY 2015
AHA Diageo Industry Networking Function
Join key industry suppliers and hoteliers from around the state at this exclusive
networking event.
Time: 6.00pm
Venue: The Merrywell, Crown Perth
Dress: Smart Casual
HOSPITALITY 2015 CONFERENCE
EXPAND YOUR KNOWLEDGE AND DRIVE SUCCESS
Leading experts will shine a spotlight on industry insights,
inspire innovation and give your business a competitive edge.
See the speakers line up on page 15
HOSPITALITY WA 19Venue News
CLARENCES
A small classy neighbourhood bar in Mount Lawley, Clarences stacks up to much more
than its somewhat unassuming façade exudes.
P
artner’s Matt Thomas and Sal Seamless in transition, Clarences international products at fair prices,”
Pizzata decided to open a bar has three areas each providing says Partner Lloyd Smith.
on Mount Lawley’s bustling patrons with a different experience.
Beaufort Street strip in December Upon entering the venue, a dimly lit “The development and growth of our
2009. They recruited Lloyd Smith restaurant features one long table, staff is also key to the success of our
shortly after opening and it’s this wood finishes and intimate leather venue. I believe if you get these areas
team who have brought Clarences to booths lining the walls. down then the business side of things
the success it is today. will follow suit,” Lloyd said.
The venue then extends down steps
into the main casual bar area opening
out onto a garden fringed outdoor
space. The garden space is described
by many as the heart and soul of the
venue with wooden benches, small
tables and stools complementing its
interactive and buzzing environment.
The outside walls are adorned in
murals with unique designs and
all design elements add a level of
sophistication to the small venue.
“Our goal is to offer a service
driven venue showcasing local and
20 HOSPITALITY WAVenue News
Clarences
566 Beaufort Street, Mount Lawley WA 6050
Architecture: Jonathon Choy
Building & Design: Evolution Home
P: 08 9228 9474
Clarences @Clarencesbar @Clarences E: mail@clarences.com.au
Technology: 21st Century Business
Equipment & IMPOS W: clarences.com.au
Clarences’ aim is to ensure that their wide range of products whilst keep
guests leave feeling good about their up with current trends.
experience, whether it is a dining
experience or casual drinks with Lloyd said that it’s a very exciting time
friends; “everyone is welcome.” to be part of bar scene in WA at the
moment.
Clarences believes that they offer
a whole package to guests; that “It’s great to see so many passionate
they have great food to go with the and dedicated people within the
extensive drinks selection which industry opening venues and creating
covers all bases as they don’t identify what I think can become a vibrant and
with being a specialty Rum bar, wonderful nightlife culture over here.
Whiskey Bar or Wine Bar. They believe
“For so long Perth and WA have
not pigeonholing themselves gives Joint winner of WA’s Best Small Bar
copped a lot of stick about the level of
them the freedom to work with a 2014 – AHA Hospitality Awards for
service and quality of venues available
Excellence
here, but over the last five or so years
the change and development of the
hospitality industry has been great to
see.”
Social media is vitally important to
Clarences as it’s a free marketing
tool. Over the years they have built
up a substantial following and are
surprised at how effective it can be; in
a click of a button venues can have an
image or promotion put right in the
hands of thousands of customers.
HOSPITALITY WA 21General News
Continued from page 16
However net overseas migration is The average number of hours worked employment rather than remain on
projected to fall as a percentage of is also projected to fall slightly over welfare.
the resident population over the next the next 40 years .
Environment & Tourism
40 years, to just over 0.5 per cent per
In terms of unemployment, the report
annum, which would bring it back in Environment is considered to have
has made an assumption of a constant
line with the average of 0.5 per cent an important role in the quality of
rate of unemployment of around 5
observed between 1973 and 2006. Australian lives. The report considered
per cent over the projection period.
This could be a serious concern for how future policies and business or
the hospitality sector which employs The report highlights opportunities industries impact on Australia’s long-
non-Australians in hotels and licensed to encourage older workers to stay term environmental sustainability.
venues. working longer and continued support Policies that create strong economic
for programs aimed at employer growth and a sustainable budget will
Employment participation rate and
incentives to employ and retrain older mean that governments are better
unemployment
Australians. Barriers to participation placed to invest in environmental
Over the next 40 years, the proportion by parents will be addressed through protection. Additionally, protecting
of the population participating in the initiatives like childcare assistance. the environment can also contribute
labour force is expected to decline as Together with measures to continue to economic growth, particularly in
a result of population ageing. to help unemployed transition to sectors such as tourism.
In Memorandum Our sincere condolences go out to all
of the family members and friends
Clive Nelthorpe TK Prabhakaran
T he AHA(WA) and its members are deeply saddened
to hear of the passing of Clive Nelthorpe, one of
the true gentlemen and well-loved members of the
tourism and hospitality community.
T K joined Freshcorp Farms over 10 years ago, he
started off picking and packing before moving
into the role of Customer Service Manager where
his wealth of experience and exceptional people skills
calmed the most irate of customers, many of them
Clive was a passionate pioneer of tourism in this State whose becoming friends with TK and trusting him implicitly.
contribution to its growth and development over some 40 TK would regularly visit customers and spend time with
years is simply beyond measure. He not only ran his own them, he also phoned customers to congratulate them
travel company but also chaired or sat on the board of many on awards or restaurant reviews.
tourism associations over the years. He was also a willing
mentor to many of our young industry professionals who are TK was diagnosed with stage 4 lung cancer in May 2013. He
now contributors to our great industry in their own right. continued to work and was determined to do everything
he could to prolong his life by adopting a vegan diet and
It goes without saying that Clive’s impact on tourism and its light exercise. With treatment TK managed to keep the
people was enormous. In recognition of this Clive received cancer at bay for more than a year.
the highest possible accolade from his peers in 2011 when
he was awarded the Sir David Brand Medal for tourism. TK lost his battle with cancer on 26th December 2014. He
had extended his life by 18 months.
Clive’s larger than life personality along with his quick wit
and self-deprecating humour will be greatly missed by so TK was a wonderful man, he was known for his saying
many people. The vibrant State of our tourism industry is no ‘Unbelievable’, a great conversationalist and a fantastic
small part due to Clive’s tireless efforts, a legacy he should mentor to everyone that he came across.
be well proud of.
Rest in peace TK, without you, Freshcorp Farms would not
We send our love and best wishes to Clive’s wife Lou and his be what it is today.
family. Rest in Peace Clive.
22 HOSPITALITY WAYou can also read
