ONWARDS AND UPWARDS Whatever consumer challenges are ahead, Consumer Choice is with you all the way - Consumers' Association of ...
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www.thecai.ie
DECEMBER 2021 / JANUARY 2022
ONWARDS AND UPWARDS
Whatever consumer challenges are ahead,
Consumer Choice is with you all the way.
MONEY LIFESTYLE PRODUCT TESTS
CHILD SAVINGS ACCOUNTS FOOD LABELLING SMARTPHONES
INVESTING ONLINE COMMON CHARGER COOKER HOBS
THIRD-PARTY BOOKINGS CHOICE BUY ROUNDUP SMARTWATCHES
www.thecai.ie
The December 2021 / January 2022
Consumers'
This issue closes on another very challenging and extraordinary cash payment from an employer, use of cash from savings while
Association of
year while opening a new one under continuing restrictions to unemployed or not engaging with queues in banks through
Ireland
life, worrying unknowns and increasing challenges for us all. Covid - the varying degrees of importance are numerous and
In the midst of Covid there have been many changes practical.
The Council is the
in lifestyle patterns and one key one has been the move to Covid restrictions and actions being taken are
policy-making body
use less cash. This is understandable in terms of the concerns already impacting in a negative –and some would suggest,
of CAI. Members are
surrounding hand washing as well, of course, as the many discriminatory – way, on a number of consumers. It will be
elected from within
related factors of lockdown, security and supply of cash in an important that, wherever possible, adherence to normal ways of
the CAI's membership
environment heavily promoting tapping and technology to doing business are maintained and cash, for many customers, is
at the Annual General
move consumers along at a pace. a big part of that norm.
Meeting.
That pace, however, has grown to see the introduction To end on a positive note may I, on behalf of all at
of cashless transacting by a number of retail businesses, the CAI, wish each and every one of you and your families and
Council
notably coffee and food outlets. There is, of course nothing to friends a happy, healthy and peaceful Christmas 2021. And, for
Members
prevent any business taking such a trading decision provided 2022, continued health and happiness in a world discovering
Chairperson they inform their consumers in clear terms, through notices, in new ways of keeping Covid at a distance and the means to end it.
Michael Kilcoyne advance of them making any purchase. Unfortunately, there
Vice-Chairperson have been instances where this has not happened leading to Nollaig Shona Daoibh Go Léir.
Raymond O'Rourke acrimony and frustration.
Hon Secretary However, what is at the heart of such an option is the
Elaine Bolger impact on those who lose out under such circumstances. We
Hon Treasurer do not live in a cashless society. It is not a policy envisaged for
Richard Donohue
Ireland and for good reason. It is not necessarily in the best
Council Members
interest of customers who rely on cash payments to pay their
Steen Bruun-Nielsen
way. This can be in the form of an allowance from a parent, a
James Wims
Dermott Jewell
Our Reports Consumer Choice Published Material
Reports in Consumer Choice are based on Consumer Choice is published by No part of this publication may be reproduced,
market research, laboratory tests or user the Consumers' Association of Ireland stored in a retrieval system, or transmitted in
surveys, all of which are independently and (CAI) Limited, a wholly independent, non- any form without obtaining prior permission
scientifically conducted. Free goods are government, non-profit making body. CAI from the Council by contacting the Consumer
never accepted for testing – all samples was founded in 1966 to protect and promote Choice office. It may not be used for any form of
are purchased. Occasionally items may be the interests of the consumers of goods and advertising, sales promotion or publicity.
services, and to enhance the quality of life for
borrowed for review purposes only.
consumers. CAI is registered with charitable © Consumers’ Association of Ireland 2021
The reports are produced in the main
status: CHY 8559. ISSN 0790-486X
by our own Editorial staff. Some material
Advertising is not accepted for publication.
is occasionally drawn from other foreign
Consumer Choice is available on a subscription
independent consumer magazines.
basis only. To facilitate banking requirements Staff
Because Consumer Choice carries no
all cancellations must be advised, by letter or Policy and Council Advisor
commercial advertising it is not swayed by
email only, a full 30 days in advance. Where
bias or influence and can point out advantages Dermott Jewell
a bank applies a €24 chargeback fee for a
and flaws in goods and services that other
Member/customer advised cancellation we
magazines may not be able to do. will deduct same from any refund requests. To
Design/Typeset
Reports on any article relate only to the subscribe please write to: Denzil Lacey (Zava Media)
articles or goods mentioned, and not to any
other article of the same or similar description. Consumer Choice, Managing Editor
We do not necessarily price or report on all 120/121 Baggot Street Lower, Clodagh O'Donoghue
brands or models within the class, and the Dublin 2
exclusion of any brand or model should not be
taken as a reflection on it. Tel (01) 659 9430
Email cai@thecai.ie
www.thecai.ie
Social Media:
1 www.thecai.ie December 2021 / January 2022
Contents www.twitter.com/The_CAI
www.facebook.com/
ConsumersAssociationIreland
23 Junior Savers
36 Smartwatches
MONEY FOOD & HEALTH PRODUCT TESTS
6 Money News 12 Sustainable Food Labelling 27 Cooker Hobs
The latest developments in As the EU moves towards a more Consumer Choice highlights eight
money matters, including a sustainable food system, the CAI’s Choice Buys that can help you
new credit union debit card Raymond O’Rourke considers the cook to perfection.
and how the Health Insurance need for clear food labelling to help
Authority can help consumers consumers assess sustainability
choose the best policy for their credentials. 31 Freezers
needs. A great freezer will keep its cool
13 Simple Swaps for Healthier under pressure. So, how did 14
23 Junior Savers Eating chest and upright models fare in
Opening a savings account for Suggestions from safefood for our stringent tests?
a child can be a great way to some simple tweaks to your favou-
foster good financial habits for rite dishes can make for a healthier
the future. new year. 36 Smartwatches
Our 12 Choice Buy smartwatches
25 Investing Online - LIFESTYLE tick all the right boxes.
Trends, Costs and
Risks
15 Choice Buy Roundup 2021
Recent research shows that
Our annual look back at some of the 43 Smartphones
consumers are increasingly Test results on 33 smartphones
appliances and devices that have
making investments online but currently on the market reveal
impressed our seasoned testers
do they fully understand the which ones are top of the class.
over the last 12 months.
risks involved?
21 The Theory of ‘Thirds’ –
What Consumers Can Ex-
pect From Online Booking
Technology
COUNCIL Thinking ahead to summer travel
plans? ECC Ireland examines third-
10 Unplugged - party booking websites, what they
Comprehensive Change offer and what consumers need to
The CAI’s Dermott Jewell know.
reflects on the journey towards
a common charging solution
for mobile phones and similar
devices.
2 www.thecai.ie December 2021 / January 2022
News Briefs by Dermott Jewell
NEWS BRIEFS
It’s A Gift
I think that the latest feature added to the Alexa device is a well-
considered one that has the potential to boost interest from a whole
new cohort of consumers. Amazon has introduced what it refers
to as Custom Sound Detection and with that it has added two
specific sounds detectors. The first is an alert to water running and
the second being that for appliance beeping. There are, of course, Round Of AppClause
more features added that include prescription refill reminders and I am staying with new and inventive technological offers that are well-
ultrasound motion detection, which will allow you to turn on lights considered and of real value to the user. In this context I think of the
when close by or, alternatively, turn off heating when no motion is app provided by US pharmacy chain CVS (the original US family ‘drug
detected. The potential to attend to a now cooked dish rather than store’ model). At the beginning of December, it launched across the
see it burned to a cinder or avoid an overflow and all the unpleasant- chain of almost 10,000 outlets nationwide the ‘Spoken Rx’ app feature
that reads aloud prescription information for pharmacy customers
ness, not to mention cost, that that can bring in its wake, is pretty
who are blind or visually impaired. It is a simple process in which the
impressive. Other new features include - Preference Teaching. This
consumer scans an RFID label on the prescription container using the
provides a learning setup through which you can teach Alexa which CVS pharmacy app and then listens to all of the information about their
food or sports you prefer, restaurants you like and a whole lot more. prescription from dosage to precautions and renewal. The company
Of course, you need the latest model to avail of these services. Well developed ‘Spoken Rx’ in partnership with the American Council of
then, on a positive note – it is Christmas! the Blind and is simply the latest addition to their accessibility options,
which already include Braille, audio and large-print accessible prescrip-
tion labels available online.
SEAFARMING
Irish and British cattle farms are engaged in the rollout of seaweed feeding
as part of a project aimed at cutting their methane emissions. The trial team
estimate that this method of feeding could successfully reduce these emissions
by as much as a third. That team is being led by academics from Queen's
University, Belfast, and will involve the use of seaweed harvested from the
Irish and North Seas being added to animal feed in the participating farms.
This has been tried in both the US and Australia and their research has deliv-
ered results showing a reduction of up to 80% in gases from both cattle and
sheep. A key factor in the success of this research is that seaweed, indigenous
to the UK and Ireland, is generally brown or green and does not contain Bro-
moform. The team at the Institute for Global Food Security (IGFS) at Queen's
noted that our seaweed is also rich in active compounds, known as Phlorotan-
nins, which are found in red wine and berries and that are anti-bacterial and
improve immunity. A heartening piece of information for us all as we head
for a walk by the sea this Christmas after a glass or two (a guided measure
only) of good red wine!
December www.thecai.ie
2021 / January 2022 December
www.thecai.ie 3
2021 / January 2022
G-Whizz
There is quite a lot going on up there. It is no surprise to us collision and damage. Fresh minds are looking at the problem
that the final frontier has been a focus of attention for many and an international group is looking at ways to resolve the issue.
nations who have been sending monkeys, men, women and An Australian company, Neumann Space, is working toward
massive materials into space and leaving a very significant recycling parts into rocket fuel – in space. Japanese company
amount of dangerous equipment behind – floating up there! Astroscale has demonstrated that it can use satellites to capture
This is affecting the orbit that our planet depends upon. Inactive pieces of debris - in space. US company Nanorocks is engaged in
satellites and debris from these former space vehicles are now advanced robotic capability to store and cut up the debris while
proving to be a threat to our communication satellites as well as it is - in space. Impressive work and I could advise you to watch
to the International Space Station with the very real potential for this space but, really, that would be annoying and so I won’t.
REVISIONARY VISION
There was a time in Ireland when you could return bottles and jars for a refund. It was a logical system of
approach to manage waste and incentivise the consumer. That was in the 1950s. Now, seventy years later
and, apparently, a lot wiser (!), the Deposit Return Scheme (DRS) for plastic bottles and aluminium cans
will come into force in 2022. The regulation to facilitate this new initiative was signed into law in November.
What comes next are the appointment of an official national operator for the scheme and a setting out of
the all-important obligations on producers, retailers and return point operators under that scheme. The
aim of the scheme is to reduce single-use plastics, decrease litter and assist Ireland in meeting EU targets.
It is important to note that it is the drinks industry sector that will fund and operate the scheme. This, for
the consumer, is key as it follows therefore that it is also they who will determine the amount of the deposit.
It should be the primary consideration that there needs to be an incentive to make the consumer engage.
The burning question is will the deposit, set by the industry, be high enough to give the required incentive?
The next question is, if not, what will become of the continued litter, our EU target and, most importantly,
the unclaimed deposit? The scheme is expected to become operational across the country in the summer of
2022.
Meating Expectations
A flexitarian diet is primarily plant-based but with allowance
for small, occasional amounts of meat and dairy. It has been
described also as a casual approach to vegetarianism. This
may now change. Recently, a company called Redefine Meat
launched a new ‘meat’ product. This meat product contains
no animal product, whatsoever. This is not entirely new.
There are numerous plant-based meat alternatives on sale
to meet a surge in demand. But, this one is different. This
comes after significant and intense research and, notably,
comes in the form of a cut of meat – a large burger, a full
steak, a lamb chop – with the texture, with the appearance
and with the aroma of the real thing. It cuts as would a real
meat product and the company advises that all products
are “made from plant-based ingredients and are free from
GMOs, antibiotics, cholesterol and animal-based products”.
This 3D-printed product is attracting significant attention,
notably through its champion chef, Marco Pierre White, who
will be featuring the vegan steaks across his steakhouses
and restaurants in the UK. One to watch although, unfortu-
nately, no turkey alternative is on offer for this year. Prob-
ably cannot find a printer large enough to take such a bird!
Decemberwww.thecai.ie
2021 / January 2022 December 4
2021 / January 2022
www.thecai.ie
FOOD & HEALTH/News by Clodagh O’Donoghue Food & Health News The myth of the five-second rule With our pandemic-era heightened from about five inches onto a number of lead to more transfer, some transfer awareness of hygiene and infection flooring types, including ceramic tiles, wood, takes place instantaneously, at less than prevention, it may be time to rethink the stainless steel and carpet. The number of a second, ultimately disproving the five- five-second rule - or should we ever have microorganisms that each food picked up second rule. Somewhat surprisingly, food been applying it in the first place? The when it hit the floor varied according to the dropped on carpet picks up the least number five-second rule - also known as the food type and surface but some key findings of microorganisms and so is theoretically three-second rule or the ten-second included the following: safest to eat - though, of course, it might rule, depending on your appetite for risk have bits of hair or fluff stuck to it, making it - suggests that if food falls on the floor, • Watermelon picked up the most organisms, less appetising. we have five - or three or ten - seconds to regardless of flooring type. All-island organisation safefood retrieve it before it gets contaminated with also points to a separate US study of college invisible and harmful microorganisms and • Gummy sweets picked up the least number students that found that people were much becomes unsafe to eat. Pick it up within of organisms, regardless of flooring type. more likely to resort to the five-second rule the timeframe, however, and, according to for sweet treats than for more healthful the rule, the item remains edible and you are • Longer contact times do indeed result in items like broccoli or cauliflower. This safe to pop it in your mouth. more organisms attaching to the food. begs the question of whether we are eating Various studies have investigated fallen food because we genuinely believe whether the rule is based in scientific fact • Food picks up contaminants from the floor it is safe and contaminant-free or because or if it is merely a convenient fiction and extremely quickly. we simply don’t want to go without it. As one study published in the Applied and safefood notes, scientific evidence has Environmental Microbiology journal tested The researchers concluded shown that food that falls on the floor does 128 scenarios using a mix of foods and floor that wetness has the greatest impact - so pick up bacteria and some bacteria can types to find a definitive answer. Four foods if either the food or the surface is wet, cause serious illness - so, unfortunately, the were used in the experiments - watermelon, this facilitates bacteria transfer, as the upshot is that the five-second rule is a myth. plain white bread, buttered white bread bacteria are carried along with the moisture. So now you know. and gummy sweets - and each was dropped Moreover, although longer contact times The UFI code on everyday chemical products Consumers, and particularly parents, need household cleaning products, detergents, trade or brand name or close to the hazard to be aware of the UFI code on products paints, adhesives, plant fertilisers and information that includes, for example, containing hazardous chemicals to help pesticides. The 16-character UFI code is pictograms and advice on how to use the to accurately identify them in case of linked to information about the product, product safely. accidental poisoning or exposure. More its uses, ingredients and toxicity and when In Ireland, the National Poisons than half of calls to European poison a caller can provide the code to the poison Information Centre (NPIC), based in centres are in relation to children, and, information centre or emergency services, Beaumont Hospital in Dublin, runs a in the past, in 40% of calls received, they will be able to quickly identify the telephone information service for the there have been problems in quickly and product and advise accurately on the general public from 8AM to 10PM, seven accurately identifying the product involved, correct treatment. days a week on 01 8092166. Outside of leading to overcautious treatment. To In November 2021, the European these hours, callers are advised to contact help remedy this problem, since January Chemicals Agency (ECHA) launched an their GP, local hospital or the emergency 2021, all new chemical products sold EU-wide campaign to increase awareness services on 999 or 112. The NPIC also runs to consumers in the EU must display a of the UFI code and to educate parents of a 24-hour information service for health unique formula identifier (UFI) code on small children on where to locate the code care professionals to advise on toxicity and their label. For products already on the and how it can help in cases of accidental management of poisoning incidents. market, there is a transition phase until poisoning. The UFI code should be clearly 2025. The products affected include displayed on a product’s label near its 5 www.thecai.ie December 2021 / January 2022
MONEY NEWS
Money News Money News by Clodagh O'Donoghue
"Health insurance prices have risen by an aver-
Health insurance age of 4% in 2021, so consumers need to ensure
that their health care cover is suited to their spe-
cific needs and that it represents good value for
renewal time money."
For over half of the insured population, which notes that monthly premiums can 2% of the gross premium for every year
renewal time for private health insurance be as little as €16 for a basic cash-only after the age of 34 that the consumer
comes between November and March and scheme or as high as €753 per month for attained when they first bought inpatient
the Health Insurance Authority (HIA) has a fully comprehensive plan. In contrast private health insurance. Thus, it may be
recently launched a campaign to raise to a health insurance plan that typically worth considering your health insurance
awareness of the resources it can provide covers all or part of your inpatient and options sooner rather than later in life.
to help consumers choose the best policy daypatient costs and may include some The HIA provides a comparison
for their needs. The HIA is the statutory outpatient benefits, a cash plan will tool on its website, hia.ie, that gives an
body that regulates the private health provide fixed monetary amounts for a independent overview of the features,
insurance market in Ireland and it is also range of medical events, such as a fixed benefits, prices and plan details of
responsible for providing information to sum per day spent in hospital, but these regulated private health insurance
consumers in relation to their rights and are not linked to the costs incurred in products currently on offer to consumers
the health insurance plans and benefits hospital as a private patient. The HIA in Ireland. The aim is to help consumers
on offer. recognises that health insurance plans to make informed decisions and find the
More than 50% of those with are complex products and it aims to products that most closely match their
private health insurance are due to help demystify related terms and help needs. It is, however, a guide only and
renew their policies at around this time consumers compare their options and you will not be able to purchase health
and the HIA is taking the opportunity to understand the cover available to them. insurance through the comparison tool.
encourage consumers to review their plan HIA figures also show that Consumers who wish to purchase a plan
using its helpline and website, where around 74,000 people are currently paying should contact the health insurance
they can find impartial and independent lifetime community rating loadings provider and review all the plan’s terms
information on the health insurance with most of these aged 34 to 49 years. and conditions to ensure that they are
products on the Irish market. HIA CEO Lifetime community rating is a system comfortable with them. The HIA’s plan
Laura Brien notes that the percentage of whereby the premium that individuals comparison tool can be found at www.
the Irish population with private health pay for their health insurance plan rises healthinsurancecomparison.ie and
insurance has increased to 47% as of with the age at which they enter the information can also be obtained by
the end of September 2021, totalling 2.4 private health insurance market, but it phone on 0818 929 166 or 01 406 0080.
million people across the country. It is does not vary in relation to their current
particularly important that consumers age. This means that a 50-year-old who
take the time to carefully consider their has held insurance since he or she was
policy choices at their next renewal, as 30 would pay the same as a 30-year-old,
2021 saw 25 products withdrawn from but a 50-year-old who purchases
the Irish market. There are 250,000 insurance for the first time would pay
consumers who are still on the retired more than a 30-year-old. Younger people
plans and who will have to choose a tend to claim less on average so having
new plan at renewal time. Moreover, a continuing influx of younger people
health insurance prices have risen by into the market keeps premiums down
an average of 4% in 2021, so consumers for everyone. Conversely, if people
need to ensure that their health care wait until they are older before taking
cover is suited to their specific needs out private health insurance, premiums
and that it represents good value for will increase for everyone. Since 2015,
money. The average annual cost of loadings have been applied to people
Irish health insurance paid by individual aged over 34 years taking out inpatient
policyholders in January 2021 was €1,342 private health insurance for the first time.
for the under-65 age group and €1,936 These loadings apply for a maximum
for over-65s, according to switcher.ie, period of ten years and are calculated at
www.thecai.ie December 2021 / January 2022
6 www.thecai.ie
MYCU Debit Card for credit union members
A new credit union debit card and current Part of the Mastercard network, that the MYCU Debit Card delivers. Ms
account was recently launched and made the card enables members to access their McManus further notes that “given the
available to more than 400,000 credit union credit union account worldwide and can be withdrawal of major financial institutions
members across Ireland. Introduced by used to pay bills, withdraw funds or pay for from the Irish market and the reduction in
CUSOP, the associated payment company of purchases online and offline at millions of local branches of the remaining banks, credit
the Irish League of Credit Unions (ILCU), the locations around the globe. The card itself is unions, more than ever, are being relied
MYCU Mastercard Debit Card and Current designed vertically, reflecting how cards are upon to provide an alternative local service”.
Account allows members to complete and inserted into card machines and used to tap The service was initially rolled
manage all of their day-to-day banking and pay. An added feature is a semi-circular out to 16 of the largest credit unions across
requirements with their credit union indent on one side to assist members who Ireland covering 44 locations nationwide
while benefiting from a personal and local may be visually impaired. with several more credit unions due to follow
customer experience. In 2021, credit unions ILCU President Helene McManus suit in launching the service. To apply for the
have again been voted as providing the best has highlighted the importance to the MYCU Current Account and Debit Card, you
customer experience in Ireland in the annual future of Ireland’s credit unions of the must be a member of a credit union and be
CXi Awards - the sixth consecutive time they ability to provide members with the level of aged 16 years or older. Further information
have received this recognition. convenience and access to their finances can be found at mycu.ie.
Housing scheme for older homeowners
A new government-supported not-for-profit The pilot scheme was developed
housing scheme aims to help homeowners as a response to the government’s Homes
aged over 60 years and living alone to for Smart Aging Design Challenge and
upgrade their homes while creating an seeks to facilitate greater independence
upstairs rental unit. Ava Housing is an and a reduction in social isolation for older
architect-led project that seeks to help people while providing accommodation
older people to stay in their own homes and for an essential worker. Backed by funding
communities whilst downsizing within their and the policy support of the Department of
own living space and benefiting from a new Housing, Local Government and Heritage, the
income stream to boost their retirement scheme arranges grants towards the costs of
income. Family-sized homes are reconfigured the home adaptation and energy upgrades.
to create a bedroom and bathroom on the The retrofitting costs can be significant at
ground floor that will be suitable for the an estimated €65,000 to €90,000 but Ava
homeowner’s changing needs and incorporate Housing notes that homeowners would
energy upgrades to improve the property’s expect to cover a substantial proportion
energy efficiency. A rental unit created of the upfront cost through grants from
upstairs will be offered to essential workers the Department and from the Sustainable
employed in local hospitals, schools and other Energy Authority of Ireland along with a
essential services. Ava Housing will help homeowner contribution. Two pilot homes
the homeowner to choose a suitable renter, have been successfully completed in
conduct background checks, and manage the Beaumont and Clondalkin in Dublin and, in
rental on behalf of the homeowner, collecting November 2021, it was announced that the
rents and passing them on less an agreed 10% pilot would be expanded to up to ten houses
management fee. Homeowners will qualify in the Beaumont/Artane area. Homeowners
for Rent-a-Room tax relief, so that they can interested in finding out more can view the
receive up to €14,000 in rental income each scheme’s website at avahousing.ie.
year tax-free.
December
December2021
2021//January
January2022
2022
7 www.thecai.ie
www.thecai.ie
Product/Tech News
Product News by Clodagh O'Donoghue
Brushing up on brushing
In the UK, more than one million households may have been affected competitive search ranking system for products, which favours items
by Amazon-related ‘brushing’ scams, according to a new survey with high sales volumes and good reviews. Consumers rarely search
conducted by our colleagues at Which. The UK consumer association beyond the first couple of pages of product results on the Amazon
had noted a high number of reports of households being sent an website, so third-party sellers want to appear as high up the list as
unexpected Amazon package that they did not order and it carried out possible. In addition to shipping products to households that have not
a nationally representative survey of almost 2,000 consumers that ordered them, some sellers take the scam a step further by creating a
found that 4% of respondents had received such a delivery - when fake Amazon account linked to the recipient’s address to ‘purchase’ the
scaled up to a national level, this equates to 1.1 million consumers. product themselves and then post a glowing fake review.
The items contained in these mystery parcels were an eclectic mix, Amazon says it is aware of brushing, which it says is carried
ranging from beauty products such as magnetic eyelashes and eyelash out by “bad actors”, using data from “external sources”. The company
serum, cheap electronics such as Bluetooth accessories, toys for pets estimates that less than 0.001% of Amazon orders are affected by
and children, iPhone cases, frisbees, medical gloves, LED lights and brushing and it claims that it has robust processes in place to prevent
more. What these items have in common is that they are all inexpensive abuse of its reviews and search rankings. However, the level of brushing
to ship in large volumes. Although receiving a free item in the post revealed by the recent survey suggests that Amazon should be doing
may not seem like a problem, some households have been inundated more to tackle the problem and ensure that consumers can trust that
with these deliveries of unordered and unwanted goods, sometimes the popularity and reviews of products on the online marketplace are
receiving multiple packages in a day and being powerless to stop them genuine and can be relied upon in making their purchasing decision.
arriving. While some consumers report that the parcels are addressed Consumers do not need to return unsolicited items that
to unknown persons at their address, in some cases the packages were they receive and Amazon suggests that they donate them to charity
addressed directly to them, raising concerns about who has access to or dispose of them if they do not want to keep them. Given the safety
their personal details. So, what is going on? and security issues that can arise from, in particular, cheap electronics
The households that reported receiving mystery packages items purchased online, consumers should be wary if they decide to
in the Which survey are the victims of a scam known as ‘brushing’, hold on to any products received. Amazon advises that consumers
which involves unscrupulous third-party sellers or their agents sending should contact its customer service team immediately if they are sent
usually cheap-to-ship products to unsuspecting consumers and then an unsolicited package so that action can be taken against sellers that
falsely recording it as a genuine Amazon sale in order to artificially violate the company’s policies.
inflate sales volumes. The practice is aimed at exploiting Amazon’s very
Boxing clever
Consumers can now recycle unwanted clothes at their local branch of popular fast fashion retailer Penneys. The company has launched a new
clothes recycling scheme with collection boxes installed in its 36 stores across Ireland. The Penneys Textile Takeback scheme will accept clothing,
footwear, bags and some textiles such as towels and bedsheets, from any brand in any condition. The items will then be collected, sorted and either
re-used, recycled or repurposed. The Penneys scheme has also been rolled out in the UK, Germany and Austria and follows the lead of other fashion
brands such as H&M and Zara.
The initiative comes in the wake of research from the company that found that a lack of drop-off locations for used clothing
is a barrier to recycling and that most consumers would be more likely to recycle if they could do so in a shop. Conducted by RED C Research &
Marketing, the survey of Irish consumers revealed that many are uncertain about the dos and don’ts of recycling, with nearly a quarter (23%)
unaware that clothing and footwear can be recycled at all. Encouragingly, 91% of survey respondents said that they recycled clothing and footwear
that can be re-worn, while 51% said they simply throw out old clothes that cannot be worn again. However, even clothes that have seen better days
should not end up in landfill as they can be repurposed into lower-value products, such as cleaning cloths or insulation material. Extending the life-
cycle of clothes goes some way towards reducing the need for virgin materials and offsetting the massive environmental impact of the fast fashion
industry.
The products featured on these pages have not been tested by the Consumers’ Association of Ireland and
their inclusion here is not, in any way, an endorsement of them.
8 www.thecai.ie December 2021 / January 2022
Potential of wearables for detecting irregular heart rhythms Wearable devices like smartwatches and fitness trackers reviewing the findings of a new study funded by fitness today regularly incorporate a heart-rate monitor and tracker company Fitbit that claims to have successfully initial findings from a recent study have indicated that a detected undiagnosed atrial fibrillation in 98% of cases. new algorithm designed to detect irregular heart rhythms Around 455,000 fitness tracker users in the US may offer a high degree of accuracy. The most common took part in the study, which was conducted by researchers arrythmia or irregular heart rhythm is atrial fibrillation (AF), from Massachusetts General Hospital. A new algorithm with estimates suggesting that it affects at least 3% of Irish was used that, once activated, tracks the user’s pulse rate adults over 60 years of age and 6% of those over 70 years. during periods of inactivity, with possible atrial fibrillation With atrial fibrillation, the heart beats in a disorganised noted after at least 30 minutes of irregular heart rhythms. and irregular way and, although it is not immediately As part of the study, once possible atrial fibrillation was life-threatening, it can lead to a range of potential identified, the subject completed a telehealth consultation complications, including increased risk of heart failure or with a doctor and was given an ECG (electrocardiogram) stroke. However, because symptoms occur in less than half patch to wear for a week alongside the fitness tracker. of those with atrial fibrillation, many may not realise they During this week, the algorithm on the tracker was found have it and the condition can go undetected and untreated. to pick up 98% of episodes of atrial fibrillation detected Manufacturers of wearable devices have been by the ECG patch. According to the researchers, these touting their products’ potential to detect asymptomatic results suggest a high level of reliability with wearables and heart irregularities and alert owners to the need to follow that such algorithms could be applied extensively to help up with a medical professional. Accuracy and reliability are identify undiagnosed atrial fibrillation and allow users to key and manufacturers have been working to continually obtain care before any devastating complications occur. improve their devices and demonstrate their effectiveness. Fitbit is currently working with the FDA to obtain market The US Food and Drug Administration (FDA) is currently authorisation to allow the algorithm to be widely deployed. Refreshing solution A compact and portable new device from German manufacturer Bosch claims it will rid your clothes of odours without the use of heat, water or chemicals. The Bosch FreshUp harnesses the “power of plasma” to not just mask smells in your garments by applying a more powerful scent but to dissolve and neutralise odour molecules. Using Bosch Plasma Technology, the FreshUp - a small device about the size of a glasses case - releases active plasma particles to safely break down simple odour molecules on fabrics. The manufacturer notes that you may notice a “special plasma smell” after using the device but says that this will quickly fade away. The rechargeable device changes colour as it works, turning white when it is ready for action and purple when it is in use. If the exterior flashes purple, it means that the fabric is too wet, while a red colour means that something has gone wrong. Eliminating the odours is not the same as cleaning your clothes and you will not get a freshly laundered feel. Moreover, with no heat used, this device cannot shift creases - so you cannot use the FreshUp in place of your iron. It works by pressing firmly on the fabric, so you will need a firm surface like an ironing board or table or you can use the device while actually wearing the garment that requires deodorisation. The FreshUp comes into its own if your clothes or other fabric items need a quick refresh, perhaps because you have been sitting beside an outdoor fire or they have a musty smell from being left in a suitcase or crammed in a drawer too long. A key benefit of this device is its portability and it could have uses for those who are travelling light and who won’t have access to a washing machine or those who want to cut down on machine washing for environmental reasons. A big drawback, however, is its hefty price tag of £249 (€294 approx.). 9 www.thecai.ie December 2021 / January 2022
Council / Common charger
Unplugged - Comprehensive Change
The CAI’s Dermott Jewell reflects on the journey towards a common
charging solution for mobile phones and similar devices.
Whilst it has been a point of frustration, calling on manufacturers to provide consumer inconvenience - I would say
discussion, argument and intense a common external power supply for detriment - caused by the prevalence
lobbying across many years, the issue mobile phones and other devices. The of different, incompatible chargers for
of the lack of a common charger for present plethora of chargers – both electronic devices. The Commission
electronic devices has remained as within brands and among brands - went on to plainly state that the years
an unacceptable and costly issue for represents unnecessary costs to the of attempting to engage with industry
consumers. The Consumers’ Association consumer in their direct (or implied) on a voluntary basis, while moderately
of Ireland (CAI) has engaged, to the best purchase, and to the environment in the successful in some small way, did not
of its ability, in the demand for change extraction of the raw materials for their deliver a complete solution.
and resolution and, specifically, through construction and in their disposal. ANEC had never supported
support for the work and engagement of We believe consumers should a further voluntary approach. The
ANEC in this area. have the choice to buy or not buy a Memorandum of Understanding
ANEC has put it plainly in its new charger each time a new device is (MoU) agreed between the European
most recent newsletter on this matter: bought (so-called “unbundling opt-in”). Commission and most mobile phone
Consumers should be informed about manufacturers in 2009, through
“With the support of other consumer the possibility of using a charger they which the manufacturers committed
organisations, ANEC - the European already own at the point/moment of voluntarily to use one type of charger
consumer voice in standardisation sale.” (Micro-USB connector technology) was
- has been calling on the European not a success as it allowed the use of an
Commission for over a decade to make On the 23rd of September, 2021, adaptor. Neither the consumer nor the
common chargers mandatory for mobile the European Commission announced its environment gained from the MoU. Not
phones and similar devices. proposal for a revised Radio Equipment only that but the MoU failed to address
For all too long, we and other Directive. This was being taken in the the problem of unsafe chargers on
consumer organisations have been context of acting against e-waste and the market. RAPEX notifications from
10 www.thecai.ie
www.thecai.ie December
December2021
2021 / January 2022Council / Common charger
Member States show many chargers, • In 2020, approximately 420 million
especially cheap ones, to be unsafe. mobile phones and other portable
It was a significant step electronic devices were sold in the EU.
forward, therefore, that this was
acknowledged and the proposal now, • On average, consumers own three
finally, was for harmonised technology. mobile phone chargers.
The Proposal includes the
provisions that: • Consumers spend approximately €2.4
billion every year on phone chargers
• USB-C will become the standard port that do not come with standalone
for all smartphones, tablets, cameras, devices.
headphones, portable speakers and
handheld videogame consoles. This • Disposed of and unused chargers are
will eliminate brand device limitations estimated to account for 11,000 tonnes
and would also ensure the prevention of e-waste every year.
of producers unjustifiably limiting the
charging speeds. Most consumer advocates,
including the writer, have been engaged
• There will be unbundling of the sale in seeking progress on and resolution
of chargers from the sale of electronic of this unacceptable situation for a
devices. This will limit the number of minimum of 15 years.
unwanted chargers purchased and, Pulling the plug on this
in many cases, left unused and left outrageous, money-making and e-waste-
clogging up drawers as they do in every generating practice will make a seismic
home and business. change in all of our lives – and those of
our children and theirs.
• Importantly, producers will be
required to provide relevant information
regarding the charging performance and Dermott Jewell
power requirements, including detail Policy & Council Advisor
of whether or not it supported rapid Consumers’ Association of Ireland
charging. ANEC commented that speed
was a key factor and fragmentation is President
already happening, as several solutions ANEC
- open and proprietary - are already
present on the market. It was therefore .
positive and appreciated that the
legislation addressed this point.
Unfortunately, the legislation
does not cover wireless charging
and ANEC (and the CAI) believe it is
important to extend its scope to wireless
charging systems, noting that many
smartphones can already use appliances
compliant with the Qi standard. This
is important if we truly are to avoid
fragmentation.
The effects will not be felt
overnight. A transition period of two
years from the date of adoption will
facilitate time for adaptation and
reconfiguring of design etc. There is no
doubt but that every effort will be made
for revision of this provision – at some
stage.
The reality of the inadequacy
of the situation lies in the background
statistics stated by the European
Commission in its announcement of the
protocol.
11 www.thecai.ie
www.thecai.ie December 2021
July/ January
/ August 2022
2021FOOD & HEALTH / Food sustainability
Sustainable Food Labelling
The CAI’s Raymond O’Rourke considers the EU’s move to a more sustainable food system and the need
for clear food labelling to enable consumers to assess sustainability credentials.
Consumer Choice readers will have read Option 3: Piecemeal approach through some Most consumers are ready to change
my previous article about the EU’s Farm to targeted amendments to existing EU food law. the way they eat for the planet – you just
Fork Strategy (July 2020). The Farm to Fork need to notice the increased space in
Strategy aligns with the overarching EU Green Option 4: A new comprehensive framework law supermarkets and stores for vegetarian
Deal to fulfil UN Sustainability Goals on behalf on the sustainability of the EU food system, and vegan foods. Equally, Irish consumers
of the entire European Union. The Strategy which would include specific sustainable food have always demanded to know the country
advocates a fundamental change in the way labelling rules. of origin of meat and meat products. Those
agriculture operates and how food is produced consumers having a food allergy are now
for, and provided to, EU consumers. Option 4, which is the option much better catered for due to mandatory
Irish consumers are more and more described in the Farm to Fork Strategy allergen labelling, both for prepacked foods
seeking sustainable food options but, as a document, would lead to the most significant and in the hospitality sector. Mandatory
BEUC survey in June 2020 demonstrated, changes in EU food law since the BSE crisis, nutritional information is provided on
the lack of clear, reputable sustainable which put consumer health and food safety food labels but it could be improved by a
information on food labels means that at the centre of EU food law, in addition clear, easy-to-understand front-of-pack
consumers find it hard to assess the to establishing the European Food Safety nutrition label.
sustainability credentials of similar food Authority (EFSA). This new framework In these days where climate
products. law would establish general objectives, change is an issue consumers hear about
The Commission’s Farm to Fork definitions, principles and requirements for every day in the media and which young
Strategy noted that a legislative proposal ensuring that sustainability requirements people are most concerned about, it is
would be published before the end of 2023 on (beyond the existing consumer health and appropriate that consumers will be given
enhancing the sustainability of the EU food food safety requirements) are taken into assistance by means of a clear sustainable
system. The goal is to accelerate the transition account when food is produced/placed on the food label to make healthy and sustainable
towards a more sustainable food system EU marketplace. This new framework law will food choices, ridding the market of bogus
and to increase the sustainability of all food also include sustainable food labelling rules green claims on food products.
products placed on the EU marketplace. The for all food products. The CAI has already
upcoming legislative proposal, in addition EU food supply chains have made preliminary comments on the
to establishing overarching sustainability demonstrated that they were very flexible Commission’s roadmap document by
requirements for farmers and food businesses during the Covid-19 pandemic. Taking into strongly supporting Option 4 to prepare
throughout the entire food chain, will also account consumer surveys completed by the a new comprehensive framework law on
include a consumer protection measure European Union, there have been important the sustainability of the EU food system,
to establish rules on the sustainability changes in consumer behaviour as follows: which would include specific sustainable
credentials (labelling) of foods. food labelling rules. In addition, the CAI
On 28th September 2021, the •Immune boosting and ‘healing’ foods are now will make a more detailed submission next
European Commission published a roadmap more popular. year to the Commission’s 12-week public
document outlining the timeframe to prepare consultation on its Impact Assessment on
this legislative proposal. Initially it will prepare • There is now a strong demand for shelf stable a Law on Sustainable Food Systems.
an impact assessment on the proposal in food. The European food safety
2022-2023. As part of the impact assessment, regulatory framework provides EU
the Commission will launch a 12-week public • Local food options – direct sales by farmers consumers with one of the safest
consultation period during the first quarter are now more attractive. food systems in the world. This food
of 2022. Finally, a draft legislative proposal is safety regulatory system now needs to
expected to be published in the fourth quarter • With hospitality closed, online sales incorporate sustainability credentials to
of 2023, which will then be adopted by the rocketed. meet the challenge of climate change.
Member States and the European Parliament. Establishing rules for sustainable food
The impact assessment will These consumer behaviours tilt the labels will ensure that the consumer is at
evaluate the potential economic, social and balance more in favour of a local food model the centre of the most radical change in EU
environmental impacts of the different policy than a globalised food trade model, reflecting food law since the BSE crisis.
options described in the roadmap as follows: the sustainable food model described in the
Commission’s Farm to Fork Strategy. Raymond O'Rourke
Option 1: ‘Status Quo’ scenario with no new EU The Consumers’ Association of Consumers’ Association of Ireland
level policy intervention. Ireland (CAI) has always supported legislative Vice chairperson
initiatives to improve consumer information
Option 2: Limited approach - e.g. supporting on food labels from country of origin for meat European Food Safety Authority
existing ‘voluntary’ sustainability labelling products to allergens and more recently Chair of the Management Board
schemes. mandatory front-of-pack nutritional labelling.
12 www.thecai.ie December 2021 / January 2022FOOD & HEALTH / Healthy eating
Simple Swaps for Healthier Eating
Suggestions from A new year can be an ideal opportunity to start
afresh and adopt some healthy behaviours that
pan and dry fry where possible – minced
meat dry fries very well, for example.
safefood for some will hopefully become routine over time. After Alternatively, just use a little cooking spray
the excesses of the Christmas period, many to keep the fat content to a minimum.
simple tweaks to your of us focus on healthier eating in January but
favourite dishes can the trick is to keep these habits up throughout
the year after the first flush of enthusiasm has
• If your food is drying out, add a little water
instead of more oil.
make for a healthier waned. Drastic lifestyle changes can be hard
new year. to sustain and setting yourself unachievable
goals can lead to disappointment when you
• Use fats and oils that are high in good fats
(poly- and mono-unsaturated fats), such as
fail to live up to your lofty aspirations. Instead, olive oil, and try using less than the recipe
breaking overall goals down into manageable suggests.
steps can be the way forward and when it
REPORT by Clodagh O’Donoghue
comes to improving your diet, making some 2. Cut down on salt
small changes can put you on the road to • When following a recipe, try replacing
success. All-island organisation safefood has salt with alternative seasonings such as
some suggestions for how to make a few simple pepper, herbs, spices, lemon juice, vinegar
tweaks to your favourite go-to dishes that will or mustard.
cut down on unhealthy ingredients and will
make all the difference to your nutritional intake, • Allow everyone to season their own food
without making radical changes to your diet. after they taste it, as they are likely to add
less salt.
Ten tips from safefood
Using these simple healthy substitutes, you 3. Cut down on sugar
will still be able to enjoy all your favourite • Experiment by reducing the amount of
meals without losing out on taste. sugar you use in baking. Most cakes will
work even if you halve the amount of sugar
1. Cut down on fats in the recipe.
• When it comes to frying, use a non-stick
13 www.thecai.ie December 2021 / January 2022• Fruit cakes, fruit scones and tea breads can • If you don’t like the strong flavour of such of disguising vegetables if you have fussy
be made without adding sugar as the dried cheeses, you can lower calorie content by eaters in your household.
fruit will provide sweetness. simply using low-fat alternatives.
10. Meat
• Grating cheese instead of slicing will help it • Trimming the fat from meat and removing
spread across a dish more easily so that you the skin from poultry before cooking will
can use less. reduce the fat content.
• Baking, grilling, microwaving, roasting or
poaching meat and poultry are healthier
alternatives to frying.
• When roasting, place the meat on a grill
rack to allow the fat to drip down onto a tray
below.
• When cooking minced meat, brown it
and drain away the fat before adding other
ingredients.
4. Increase fibre • For recipes that call for cream cheese,
• Use brown versions of rice, pasta and bread low-fat cream cheese is a handy substitute.
to boost the fibre content of recipes. This
has the added benefit of helping you to feel 8. Mayonnaise
fuller for longer. • Mayonnaise in salads can be replaced with
natural yoghurt or low-fat fromage frais.
• With some baking recipes, instead of using
all plain white flour, you can use a mix of • An even better alternative is to use
wholemeal and white flour. For example, vinaigrette dressings and to serve them on
this can work well for fruit crumbles, and you the side.
can also add porridge oats to make the top
crunchy and introduce even more fibre. • When making sandwiches, choose
mayonnaise or butter but not both.
• For savoury pie toppings, use mashed
potatoes instead of pastry.
For more on healthy eating, visit
5. Soups and stews safefood.net.
• After cooking, allow your stew or soup to
cool so that you can skim off the fat that
gathers on top of the liquid.
• Replacing some of the traditional fatty
meats in stews with pulses like peas, beans
and lentils can reduce calories and fat, as
well as adding fibre.
6. Sauces and dips
• To lower the fat content, replace cream,
whole milk and sour cream in sauces and
dips with semi-skimmed and skimmed milk
or low-fat yoghurt.
• Low-fat yoghurt and fromage frais can be
used on hot or cold puddings and in dips
instead of cream, double cream or Greek
yoghurt. Fromage frais is not suitable for 9. Vegetables
use in cooking, however. • Herbs can be used to flavour cooked
vegetables instead of using butter or oil.
7. Cheese
• By using strong-tasting cheeses like mature • Try replacing some meat in such dishes
cheddar or blue cheese in savoury dishes, as shepherd’s pie, casseroles and lasagne
you can use less and still get plenty of with vegetables and pulses like peas, beans
flavour. and lentils. This can also be a useful way
14 www.thecai.ie December 2021 / January 2022Lifestyle / Choice Buy Roundup 2021
Choice Buy Roundup 2021
Consumer Choice In a year characterised by lockdowns and
vaccination programmes, restrictions and
in conjunction with ICRT (International
Consumer Research Testing), see The
takes its annual reopenings, Consumer Choice continued Lengths We Go To box below. This work
to focus on its mission to uncover the best is carried out with the sole purpose of
look back at some appliances and devices on offer to Irish bringing a truly objective and completely
consumers. In 2021, our independent unbiased assessment of each product
of the appliances labs have tested the familiar mix of to consumers to enable them to make a
and devices that state-of-the-art high-tech devices like
smartphones, laptops and tablet pcs
fully informed purchasing decision. As
we embark on a hopefully better year,
have impressed our along with down-to-earth domestic
appliances from dishwashers to fridge
which products will help us through and
maybe even enhance our lives a little?
seasoned testers over freezers, handy kitchen gadgets including With the festive season upon us and the
blenders and food processors, and post-Christmas discounts coming hot on
the last 12 months. nice-to-have non-essentials like fitness its heels, we look at some of the year’s
trackers. We have even looked at how Choice Buy recommendations that remain
you can outsource routine tasks thanks available on shop shelves and that might
to robot lawnmowers and robot vacuum make a great last-minute gift idea or
REPORT by Clodagh O'Donoghue cleaners, which take care of the dirty could be worth hunting down in the sales
work while you put your feet up. Every by those hoping to bag a bargain.
At a glance item is bought anonymously, online or in
• A year of Choice Buys store, and undergoes stringent testing by Handy helpers in the kitchen
• The lengths we go to expert panels and, on occasion, regular
consumers to simulate real-world use and Food processors and mixers
find out how well the products fare under Have recent events sparked in you
pressure. For more on how Consumer a renewed interest in cooking from
Choice carries out its testing programmes scratch? Maybe lockdown life inspired
15 www.thecai.ie December 2021 / January 2022You can also read
