MASSEY HALLS AUCKLAND TE ÖHANGA VILLAGE ACCOMMODATION HANDBOOK 2022 - massey.ac.nz - accommodation ...
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MASSEY HALLS AUCKLAND TE ÖHANGA VILLAGE ACCOMMODATION HANDBOOK 2022 massey.ac.nz
ACCOMMODATION HANDBOOK / 3 SECTION ONE – WELCOME Welcome to Massey Halls ...................................................................................................... 5 History ......................................................................................................................................... 6 The Team .................................................................................................................................... 7 SECTION TWO – YOUR ARRIVAL AND DEPARTURE Your Arrival . ............................................................................................................................... 8 Moving In .................................................................................................................................. 11 Moving Out ............................................................................................................................... 12 SECTION THREE – LIVING IN OUR HALLS Your Facilities . ......................................................................................................................... 13 Sustainability . .......................................................................................................................... 16 Meal Plans . .............................................................................................................................. 18 SECTION FOUR – HALLS COMMUNITY Your Community ...................................................................................................................... 22 Living Together ........................................................................................................................ 23 Your Safety and Wellbeing ................................................................................................... 25 Your Responsibilities .............................................................................................................. 27 Our Responsibilities . .............................................................................................................. 29 Community Rules .................................................................................................................... 31 Disciplinary . ............................................................................................................................. 38 SECTION FIVE – RESIDENTIAL LIFE PROGRAMME Communications ..................................................................................................................... 40 Events & Activities .................................................................................................................. 41 SECTION SIX – OUR CAMPUS Campus Services .................................................................................................................... 42 Emergency Response ............................................................................................................ 45 SECTION SEVEN – THE WHANAU Connecting with Parents and Whänau ............................................................................. 54 Key Contacts ............................................................................................................................ 57 National Contacts ................................................................................................................... 58
4 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE WELCOME / 5
WELCOME
WELCOME TO MASSEY HALLS AUCKLAND -
TE ÖHANGA VILLAGE
Te Öhanga Village is situated in the heart During your stay with us, you will live with
of the Auckland campus close to all the a diverse group of students from around
important places, such as the library, the globe. We work towards building a
cafés, recreation centre, and lecture diverse and strong community within your
theatres. The campus is also very close to village and offer an enriching student life
the Westfield shopping mall, cinema, many experience by providing high quality and
cafés, restaurants, open green spaces and safe accommodation, academic support
several beautiful beaches. and lots of fun along the way.
We are very proud that Te Öhanga Village
is the first student accommodation in New
Zealand to be awarded Qualmark five star
rating along with the Gold Environmental
award which confirms that Te Öhanga
Village is a great place to live.
6 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE WELCOME / 7
HISTORY THE TEAM
You are joining an amazing heritage. Albany, the home of Auckland campus, Massey Halls – Te Öhanga Village is managed in partnership between Massey University and
Massey University is named after a New has been the fastest growing area of Campus Living Villages. We have different roles within the operation, however, we work closely
Zealand Prime Minister, William Ferguson Auckland’s North Shore. Strawberry together to ensure that your stay is the best it can be.
Massey (1865-1925). Our foundations gardens and dairy farms were redeveloped
were formed in 1928 in Palmerston North in the 1980s and 1990s into lifestyle blocks
by Sir Geoffrey Peren and Professor or housing. Our Auckland campus opened
RESIDENTIAL LIFE TEAM
William Riddet, two visionaries who valued in 1993 and the surrounding area has also Te Tari Whakanoho
educating students to apply knowledge grown rapidly, expanding and supporting Massey University is responsible for the residential
and help solve problems of their day. the University. community. This includes; resident welfare, behaviour,
ACCOMMODATION MANAGER
Discoveries through research made over pastoral care, events and activities to ensure that you Kelly Manning
Te Öhanga Village opened in February
the years have helped shape New Zealand thrive socially, academically and personally during your
2015. Further developments are planned OFFICE
and changed the way we do things. stay with us.
for the campus which will see a new Residential Life Office
At Massey we continue to educate innovation complex which is due to open Student Central, Level 2
Team Members
students who can think for themselves, in 2023. As a student living on our campus, • Residential Life Coordinator: Emily Maynard
TELEPHONE
09 213 6600
look at challenges and see opportunities. you are helping to shape Massey's and • Residential Life Officer: Jasmine Rae
Massey University has now expanded to New Zealand's future. MOBILE
• Residential Assistants 027 222 8242
four campuses – Auckland, Manawatü,
EMAIL
Wellington and Distance. Residential Assistants accommodation.auckland@
RA's know what it's like to live in Te Öhanga Village massey.ac.nz
and life as a student. They have been comprehensively OFFICE HOURS
trained in the areas of conflict resolution, listening skills, Monday to Friday
emergency response, community development and first 8.30am to 5.00pm
aid. The RAs are located within each of the Halls across
the village. They are your first point of call for assistance.
RAs are on duty from 6.00pm weekdays and 9.00am at
weekends.
MÄORI NAMES VILLAGE MANAGER
Te Öhanga Village = for the upper level Te Rito - The heart of the koru. CUSTOMER SERVICES TEAM Fiona Anderson
to refresh and strengthen themselves to The social hub. Campus Living Villages (CLV) provides property OFFICE
climb the lofty mountains; also refers to management services and are fully committed to working Reception, Te Rito
birds striving for the lofty perches. Whare Tui - Hall
Öhanga literally means cradle, family with Massey University to make Massey Halls – Te Öhanga TELEPHONE
Whare Pükeko - Hall
home. Village a great place to live. 09 213 6555
Whare Weka - Hall EMAIL
We use bird names for the halls and tree Team Members: clv.auckland@massey.ac.nz
names for the apartments. Birds reflect Whare Tänekaha - Apartments
• Facilities Supervisor: Ted Palmer OFFICE HOURS
students in the halls flocking together and Whare Matipo - Apartments
trees represent students in the apartments • Evening Duty Manager: Kathy Condon Monday to Friday
Whare Tîtoki - Apartments • Customer Service Administrators: 8.00am to 6.00pm
standing more strongly and independently.
Amelia Bundy, Pang Khun Saturday and Sunday
9.00am to 1.00pm
8 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE YOUR ARRIVAL AND DEPARTURE / 9
YOUR ARRIVAL HALLS OF RESIDENCE
Shared private bathrooms
APARTMENT STUDIO UNIT
2 bathrooms 1 bathroom
1:3 ratio
Lockable doors Lockable doors Lockable door
BATHROOM
Shower Shower Shower
Toilet Toilet Toilet
Sink Sink Sink
SEMESTER ONE ARRIVAL DAY – SUNDAY 20 FEBRUARY 2022 Mirror Mirror Mirror
SEMESTER TWO ARRIVAL DAY – SUNDAY 10 JULY 2022 Sanitary disposal units
Sink Sink Sink
YOUR LIVING ENVIRONMENT Water boiler Cupboards Cupboards
Massey Halls is your place to call home, to make your own, to sleep, to study and to socialise. Fridge Drawers Drawers
Your bedroom is your personal, secure space. It will be clean, comfortable, functional and will Freezer Fridge/freezer Fridge
feature the following:
Microwave Microwave Microwave
KITCHEN / KITCHENETTE
HALLS OF RESIDENCE APARTMENT STUDIO UNIT Toaster Jug Jug
King single divan bed with King single divan bed with Queen bed with mattress, Sandwich press Hob Small hob
mattress, mattress protector mattress, mattress protector mattress protector and 2 Oven Basic cooking utensils
and 2 drawers and 2 drawers drawers
Extractor fan Toaster
Desk with shelf and 3 Desk with shelf and 3 Desk with shelf and 3 Basic cooking utensils
drawers drawers drawers
Dining table & chairs
Desk chair Desk chair Desk chair
Toaster
Heater Heater Heater Ironing board & iron
Wardrobe with 3 drawers Wardrobe with 3 drawers Wardrobe with 3 drawers Vacuum
BEDROOM
and mirror and mirror and mirror Mop and bucket
Towel rail Towel rail Towel rail Dust pan, brush & broom
Notice board Notice board Notice board Sofas Sofas
Living Room / Social Hub
Lockable door Lockable door Lockable door Television Television
Carpet Carpet Carpet Coffee table Coffee table
Curtains Curtains Curtains
Heater Heater
Lighting Lighting Lighting
Balcony
Electrical outlets Electrical outlets Electrical outlets
All rooms have wifi through our partner Vistagate.
Desk with shelf Desk with shelf Television
10 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE YOUR ARRIVAL AND DEPARTURE / 11
PERSONAL ITEMS TO BRING Halls of Residence
>
All residents must bring the following items:
MOVING IN
• Bed linen, including pillows, comforter/
duvet (you can purchase a linen and towel
pack on arrival from Reception if you wish) CHECKING IN
• Towels Check in day is a busy but fun day for us all. We are looking forward to meeting you
• Coat hangers and your family. The notes below are relevant for your first day with us.
• Toiletries and toiletry bag When you arrive on campus, you'll need to follow the signage to Te Öhanga Village,
• Laundry basket then come to Te Rito our social hub to check in.
• An electric fan for the summer time
FRIDGES Studio Apartments There will be some paperwork that you will need to complete,
You can have a small (ideally 46L) fridge in then you will be given your keys and access fob and at the
your room, but you will also need to have a same time we will check that your account details are correct.
waterproof mat to place it on to avoid damage
to the floor coverings.
DECORATING YOUR ROOM We will tell you all about your room and give you a room
You can personalise your bedroom to make it inventory check list which you will need to complete and return
feel like home with posters and pot plants etc, to us immediately.
but please do not use adhesives such as tape,
nails, screws or blu tac as it will damage the
walls and paintwork. You can use 3M hooks/
tapes or white tac, which needs to Apartments
be removed
(4bed & 5bed setups)
carefully when you depart. You'll meet a Residential Assistant (RA) who will show you to
your room so you can begin to settle in.
Apartment facilities
>
Bedroom facilities
>
We've organised tours to the local Mall if you wish to go
Access to Te Rito Social Hub with the following facilities:
>
shopping to purchase personal items or get familiar with
the area.
In the evening, the RAs will run a community activity
VIRTUAL TOURS programme in which you can get involved. This gives you the
Take a look around perfect opportunity to start making new friends and to meet all
before you arrive the other residents.
12 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE LIVING IN OUR HALLS / 13
MOVING OUT YOUR FACILITIES
END OF CONTRACT TE RITO
Prior to moving out, you will be sent an you will need to complete a Release This is the village social hub which is open
email from Customer Services Team of Contract Application, please email from 7.00am – 11.00pm each day.
explaining that the your contract is the Accommodation Manager on In Te Rito you will find:
coming to an end and the process you k.t.manning@massey.ac.nz.
• Reception
need to follow to ensure that everything is
The Release of Contract Committee • Study room
squared off when you leave.
meets within 7 days of an application
• Lounge with sofas, smart TV and board
being received. Please ensure you wait
games
RELEASE OF CONTRACT to receive the outcome decision on your
application before making any alternative • Vending machines with snacks and
You have signed a fixed term
living arrangements as your application drinks
accommodation contract, this means that
a release from this contract will only be may not be approved. • Casual dining area
approved under exceptional circumstances If your application is approved, then you • Games room with dart board, pool
such as withdrawing from study at Massey will be required to give two weeks’ notice table, table tennis, Foosball, Xbox one
University, or other reasons that require and three weeks penalty fees. and Playstation 4
compassionate consideration. • Music room
No applications will be considered after
If you would like to be considered the 1 October. • Patio area with outdoor BBQs
for an early release of your contract, • 24/7 Laundry
• Basketball hoop
CAR AND MOTORCYCLE
PARKING
Limited allocated car parking is available
at a cost of $125 per semester. Please
contact reception to book and receive your
car park permit.
BICYCLE STORAGE
Bikes are not permitted within the
buildings, you will need to store it in the
bike rack outside Te Rito.
14 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE LIVING IN OUR HALLS / 15
DINING HALL and get the best possible experience. LAUNDRY MAINTENANCE
For this reason, and to ensure a quality
Halls Dining takes place in Food for
service, a Fair Use Policy applies to our
Situated at Te Rito, with 24/7 access. AND HAZARDS
Thought (Te Wähanga Kai - place of food) Washing machines $3.00 If you notice any damage,
plans where your usage can affect that of
situated in Student Central. Dyers $3.00 hazards or something that
other customers.
Residents that are catered will need to needs repairing, please report
Your use of the Services is subject to this Payment made via monitor using eftpos
produce their Student ID card to collect immediately through the online portal.
FUP, your use must be reasonable and not or credit card. You will need to bring your
meals. own washing powder. You
excessive, as reasonably determined by us
Food for Thought is open: by reference to average and/or estimated can see when machines MATTRESS HIRE
Monday to Friday 09.30am – 7.00pm typical customer usage of the Service. are available or when your If you have a guest staying over, then you
Weekend 10.00am – 7.00pm washing has finished via can hire a mattress for $4.00 from Reception.
Vistagate may take action if they our monitor link.
become aware that you have breached
INTERNET this Fair Use Policy by engaging in SMOKING AND VAPING
Internet is provided throughout Massey Improper Use or Excessive Use of LOCK OUTS, KEYS AREA
Halls – Te Öhanga Village through our Services (full terms are defined AND ACCESS FOBS Massey University Campuses are smoke
provider Vistagate. https://vistagate.com/fair-use-policy/) You'll find a lanyard in your welcome pack free, so smoking is not permitted on
You will you receive an email prior to useful for holding your keys and access campus grounds. A temporary vaping
arrival with your log in details so you can IRONS AND IRONING fob. Please be very careful not to lose shelter is situated within a short distance
BOARDS these, as you will need to pay to have them of the accommodation, for those that
access Internet as soon as you arrive.
replaced. Replacement keys can cost up choose to vape.
Phone: 0800 847824 There is an iron and ironing board situated to $400.
in the laundry, residents that are living in
Email: help@vistagate.com
the apartments have their own which is VACUUM CLEANERS
Fair Use Policy (“FUP”) stored in their cleaning cupboard. LOCK OUT ASSISTANCE Apartments: These are provided and
It is important to Vistagate that all AND CHARGES stored in your cleaning cupboard. Please
customers are able to access the service Office Hours: 09 213 6555 ($10.00) ensure you empty the bag regularly.
Monday – Friday 8.00am - 6.00pm Halls: These are situated outside the RA
Saturday & Sunday 9.00am - 1.00pm Cupboards on the lower level floor of your
hall.
After Hours: 021 160 1853 ($25.00)
Monday – Friday 6.00pm - 8.00am Studio Units: Available at Reception during
Saturday & Sunday 1.00pm - 9.00am office hours. Student ID card is required.
MAIL
All mail and parcels are delivered to
Reception, general mail is placed in the mail
boxes alphabetically. You will be notified via
email to come and collect any parcels that
arrive for you. See page 52 for mail address
16 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE LIVING IN OUR HALLS / 17
SUSTAINABILITY WATER USAGE
It’s really important that we are all
• When rinsing or doing dishes in the sink,
fill it up rather than running the tap
considerate of our water usage, both to • Use the ECO setting on the washing
We have been working hard to improve our impact on our community and the planet by machines
implementing sustainability initiatives throughout Massey Halls – Te Öhanga Village. We now reduce the impacts of overuse on our
need you to get on board. environment and the risk of drought in the
Auckland area!
LIGHTS OUT
Here’s some easy tips to reduce your
COMMUNITY GARDEN RECYCLING water usage!
You might have noticed there are stickers on
the light switches. We were noticing a lot of
We have our very own community garden We all know how to recycle correctly don't • Keep your showers to 4 minutes or less residents were leaving lights on when they
situated at the back of Te Rito that you we? Well it turns out, no, we don't always • Turn off the tap when you brush your were no longer in use! So our sustainability
can get involved in. Over the year we have get it right. So ... we have set up a little teeth hall reps got together and put the stickers
fresh produce for you to help yourself to. healthy inter hall competition to help us get up to remind residents to switch them off
• Use the half flush on toilets (where
We welcome volunteers to help us take educated and really good at recycling! possible) when they’re done. Please do your best to
care of our garden, contact the Residential reduce your electricity usage.
How the competition works: • Only run the dishwasher when it’s full
Life Officer if you're keen.
The comp runs over each semester where
you will be competing to have the best
COMPOSTING overall recycling results for the semester.
Composting is an awesome way to reduce Halls compete in floors and apartments
your household landfill waste and give compete in blocks.
back to the environment.
Your recycling bins will be spot checked ITEMS FOR RECYCLING BINS
If you’re on a meal plan then you’ll be 3 times a week. For every bin that has
happy to know that our catering team ALL items correctly recycled, you will get
compost the food waste from each day. As 1 point. A bin will fail immediately and
for you in the self-catered apartments and receive no point if it is contaminated with
studios, you’ll notice a compost bin in each even just 1 incorrect item in it.
unit for you to use if you wish to compost.
The bin to empty your composting waste is We'll share recycling points gained and
located at the end of the apartment blocks. the running total for each hall floor and
We would love to see you get on board! block weekly.
The floor & apartment block with the most
THRIFT RACK points at the end of the competition will get ITEMS FOR CARDBOARD BIN
We have our very own Thrift Rack in the a grand prize at the end of each semester
LOCATED BEHIND TE RITO
laundry... take what you want, give what and be titled as the reigning Recycling
you don’t want. The rack is an awesome champs… until the next comp!
way to reduce what might have ended up So to get a head start, see the image on
as waste when it still had some life in it the next page to see what goes in our
and just needed to be re-homed. Please do recycling bins!
not donate damaged goods.
18 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE LIVING IN OUR HALLS / 19
MEAL PLANS BEVERAGES
Chilled water, juice, tea and filtered coffee
on offer with each meal
Our meal plan consists of 14 Meals per DINNER OFFER (DAILY)
week and this is loaded onto your Student
ID Card. It provides a quick and convenient
Three hot meal options – of which one will VARIETY AND DIETARY
be vegetarian/vegan
way for you to access both lunch and REQUIREMENTS
dinner (Monday to Friday) and brunch and Potato, rice or couscous etc., and seasonal
vegetables to complement the main meal All resident dietary requirements are met
dinner (weekends).
daily with nutritious and well-balanced
Fresh fruit and dessert on offer menu options.
LUNCH OFFER Green Salad & Compound Salad
There is variety and choice available at
(MONDAY TO FRIDAY) each meal and a 4-week cycle menu.
You Design We Build Stations
BRUNCH OFFER (WEEKENDS)
Every meal period has the following dietary
Three hot meal options – of which one will Full continental breakfast including a full
options available: Vegetarian, Vegan,
be vegetarian/vegan range of cereals, spreads or smoothie
Gluten Free.
Potato, rice or couscous etc, and seasonal Full cooked breakfast including bacon or
sausages, scrambled or poached eggs,
vegetables to complement the main meal
hash browns, breakfast breads FOOD4ME APP
Full Salad Bar Our Food4Me App allows our residents
Two hot meal options – of which one will
be vegetarian/vegan to view the menu, make orders, leave
feedback on meals and respond to polls.
Potato, rice or couscous etc. and seasonal
vegetables to complement the main meal
MEAL PLAN SERVICE
DINING TIMES
Brunch
10.00am - 1.00pm Saturday & Sunday
Lunch
11.00am - 1.30pm Monday - Friday
Dinner
5.00pm - 7.00pm Monday - SundaySAMPLE MENU
DESIGN YOUR OWN LUNCH BRUNCH
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
1100 – 1330 1100 – 1330 1100 – 1330 1100 – 1330 1100 – 1330 1000 – 1300 1000 – 1300
Continental breakfast Continental breakfast
Beef meatballs in
HOT OPTION Beef pattie Chilli beef Pork riblets BBQ pulled pork buffet (cereals, fruits, buffet (cereals, fruits,
tomato sauce
yoghurt, bread, milk) yoghurt, bread, milk)
Hot English breakfast Hot English breakfast
Spicy minced Crumbed
HOT OPTION Chicken pattie BBQ pulled chicken Frankfurters (scrambled or frittata or (scrambled or frittata or
pork chicken tenders
poached or fried eggs) poached or fried eggs)
VEGAN / Chilli soy
Vegetarian Spicy chilli Vegetarian Baked beans or Baked beans or
20 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE
VEGETARIAN marinated tofu BBQ pulled jackfruit
pattie beans sausages spaghetti tomato sauce spaghetti tomato sauce
HOT OPTION steaks
Paprika spiced rice Hash browns or roasted Hash browns or roasted
Fried sliced Home made
STARCH Roast potatoes Nacho chips cooked with onion, potato or fried or potato or fried or
potato potato wedges
garlic and tomato steamed potato steamed potato
Roasted tomato or Roasted tomato or
Steamed corn Spice roasted Cumin roasted Roasted spicy Roasted beetroot
VEGETABLES mushroom or asparagus mushroom or asparagus
on the cob courgette carrots kumara and celery
or mixed veg or mixed veg
A range of Assorted Assorted Assorted
EXTRAS Variety of sauces Bacon or sausage Bacon or sausage
sauces toppings sauces condiments
SALADS A full salad bar for Make Your Own Salads
BREAD
Burger buns Taco shells Panini bread Tortilla Wraps Hot dog rolls
STATION
DINNER
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Braised Cajun Teriyaki Chicken Sticky BBQ Mac n Cheese Chicken
HOT OPTION Chicken tagine
chicken thighs stir fry beef napolitano pork ribs with bacon chasseur
Roast beef Teriyaki Sticky BBQ Mac n Cheese Beef
HOT OPTION Lamb tagine Beef bolognaise
striploin stir fry pork chicken nibbles with chicken bourguignon
VEGAN / Mac n Cheese
Soy sesame Chickpeas, haloumi Teriyaki Mushroom and BBQ haloumi Lentils and carrot
VEGETARIAN with corn and
tofu steak and apricot tagine stir fry tempeh spinach napolitano skewers bourguignon
HOT OPTION green peas
Roasted potato Roasted chilli and Creamy
STARCH Rice pilaf Egg noodles Spaghetti Warm dinner rolls
and kumara lemon kumara polenta
Dukkah spiced
Steamed broccoli Sesame and soy Mediterranean Grilled courgette Cauliflower
VEGETABLES eggplant and Corn on the cob
and green beans steamed bok choy vegetables and tomato gratin
tomato
SALADS Green salad and Compound salad
DESSERT
Fresh fruit Fresh fruit Fresh fruit Fresh fruit Fresh fruit Fresh fruit Fresh fruit
DESSERT
bowl bowl bowl bowl bowl bowl bowl
Mini pavlovas with
Mango Roast Cut fruits Vanilla
DESSERT whipped cream Umm Ali Tiramisu
pudding peach crumble salad ice cream
and berry coulis
LIVING IN OUR HALLS / 2122 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 23
YOUR COMMUNITY LIVING TOGETHER
YOUR NEW HOME INVOLVEMENT LEARNING TO LIVE TOGETHER WILL BE A BIG PART
They say that your time at University is There will be lots of opportunities for you
the best years of your life, and living in to become involved, so get out there and
OF YOUR EXPERIENCE, SO HERE ARE SOME TIPS:
student accommodation will enhance this join the community.
experience.
Our community consists of Massey TEAMWORK Learn people’s names,
University students from a diverse range In our communal areas you will be sharing it makes them feel special
of cultures from around the world, so it these spaces with others, this means
gives you a great opportunity to meet new everybody is responsible for kitchen,
people and make lifelong friends. lounges and bathrooms. This requires you
to be considerate of each other and share
We offer a safe and secure environment
the facilities and tidying up.
with 24/7 support. Respect people’s personal space,
they will do the same for you.
You will play an important role in your
community through:
RESPECT
Our actions and attitudes have a Clean up after yourself in common areas,
tremendous effect on others – so keep it a clean environment goes a long way.
positive!
TOLERANCE
We recognise that your community
is naturally diverse and tolerance is Be mindful when cooking and preparing food,
important to ensure a thriving community. we all have different tastes.
We encourage a tolerant community
where differences are valued.
SUPPORT Think of others before making a lot of noise, whilst you
We have a support network to assist you may have a day off, someone may have an assignment
in your journey. We highly recommend that to complete.
you utilise this service and seek support
from the Massey Halls team.
IF YOU HAVE ANY ISSUES OR CONCERNS
PLEASE CONTACT THE RESIDENTIAL LIFE TEAM.24 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 25
LIVING AGREEMENTS
A living agreement will help you and other
Community Living expectations will
include: YOUR SAFETY AND WELLBEING
residents to create a set of community • Sharing the kitchen and bathrooms
living expectations for you all to live by. • Food WELLBEING AND SAFETY AT MASSEY HALLS
A staff member will facilitate this once • Cleaning and cleanliness Being a successful student isn’t just about treated with respect and confidentiality,
you move in, but it is your responsibility to • Rubbish and recycling academics, you need to look after your and wish to work with you not for you as
implement. • Respect, boundaries and safety health and wellbeing as well. we look for solutions together.
Your wellbeing is important to us so please It is also important to understand that
do let us know if you become ill or have an as we live in a communal setting as
accident or any medical issues so that we Halls of Residences, just as we have
can put the support in place. This relates responsibility for the individual, we also
just as much to your mental health or any have responsibilities for our community.
other circumstances that arise which For this reason, there may be times we
cause you stress or trigger pre-existing need to have difficult conversations
life episodes. Halls staff are trained to about the impact of individual needs and
listen to, support, and refer our residents circumstances on the wider community.
to appropriate services depending on the Once again, we aim to work openly and
situation. Most importantly, we care and collaboratively with you and other supports
want to ensure that you feel you have what or parties in this regard, and so expect
you need to get through. You can expect your cooperation and understanding in
that any concerns you bring to us will be return.26 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 27
HOW WE HANDLE WELLBEING CONCERNS AND DISCLOSURES
It is our experience that the best outcomes for supporting residents going through
YOUR RESPONSIBILITIES
something are achieved when the individual concerned is willing to work with us and we
Successful communal living comes from respecting other people and their property. This
are able to connect them in with the most appropriate services and supports available on
means understanding that others may have different feelings, responses, ways of expressing
and sometimes off campus. Below is the general process we like to follow when someone
themselves, ways of doing things and tolerance levels. You will need to show respect,
comes to our attention.
tolerance and consideration for others and you should expect the same in return.
Referral by a AWAY FROM HALLS CRIMINAL OFFENCES
Disclosure by Self Referral by Staff
friend or similar You MUST sign out and back AND CHARGES
in via the Resident Portal if Any resident convicted of an offence or
you are going to be away facing criminal charges must advise the
Invite the student in to discuss the disclosure / overnight or longer. Accommodation Manager. If the charges
referral and make a shared plan for going forward • Click on My Forms are serious, this may affect your eligibility
• Select Away from Village to live in Massey Halls – Te Öhanga
• Fill in Departure/Return date Village.
Where applicable, reach out in an agreed manner to other services and supports • Check back in once you have returned.
such as Academic and Professional Services, whänau, or other external services ELECTRICAL SAFETY
for their involvement as appropriate ACCOMMODATION FEES Your safety is important to us, therefore all
You are required to pay accommodation personal electrical items must be tested.
fees for the full period of your residential
Don’t worry, we make it easy on you! We
Review the plan together at agreed interval/s and make tweaks as required or close off agreement.
organise weekly drop-in sessions within
the first two weeks of each semester for
BATHROOMS you to bring your personal electrical items
In the case that the individual chooses not to engage, where this puts their own wellbeing You are required to keep the bathrooms to be tested and tagged. After that, there
and safety or the wellbeing and safety of others at risk we may need to follow others clean, tidy and hygienic. After use, please will be a monthly drop in held throughout
avenues of escalation. In a small number of cases, it may be deemed that the Halls ensure that the toilet has been flushed, the year if you have arrived late or have
sink clean, rubbish in bins and any excess additional items for testing.
environment is not conducive to a persons circumstances. This is a conversation that
water mopped up and personal items
we broach with sensitivity and consideration of a range of factors, and where possible in Items that have not been tested and
taken back to your room.
consultation with the individual and their whänau. tagged will be confiscated until they can
be tested at the next drop in.
COMMUNAL SPACES
It is important that our communal spaces Contact the Residential Life Team via email
are kept clean and tidy. You should consider on accommodation.auckland@massey.ac.nz
the impact on others health, hygiene and if you have a large item that you cant bring
safety when using these areas. to a drop in session, so we can organise a
room visit for you.
COMPLAINTS
If you wish to submit a complaint please do so
in writing to the Accommodation Manager.28 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 29
EVENTS
If you are attending an event you must
We can't help if we don't know!
Please report issues to the Residential Life OUR RESPONSIBILITIES
RSVP via Facebook so that we can organise Team.
enough food, resources and transport. Our THE PASTORAL CARE • Safety, security, and wellbeing
events are for you to enjoy, so make sure MAINTENANCE • Operational planning
CODES OF PRACTICE
you let us know what your suggestions are. AND HAZARDS All tertiary accommodation providers
• Buildings and facilities
If you are aware of any in Aotearoa New Zealand are required • Grievances and appeals
FRIDGES AND FREEZERS hazards or maintenance, you to abide by Codes of Practice for Massey Halls are committed to upholding
These are provided for communal use, must report immediately via the portal Domestic and International Students. the Codes and regularly measure our
so we strongly advise that you label all These Codes are in place to ensure that practices against these. It is important to
your food items. It is your responsibility MEDICAL / PSYCHOLOGICAL providers consider the various factors us to have your input also. For this reason,
to remove any unused or out of date that are important to ensuring student
You must notify the Residential Life we ask you to join our committees and
items. Massey Halls does not take any accommodation is safe, comfortable, and
Team if you or another resident has or is provide feedback by way of surveys and
responsibility for missing items. conducive to your studies and ongoing
experiencing a medical emergency. If the other forums.
emergency is of a serious nature, phone development.
GUESTS AND VISITORS an ambulance on 111. If you are unsure
Key outcomes outlined within the Codes
If there is any standard that you do
of what action to take contact a staff not feel we are meeting, or you have a
Residents may have a maximum of two relate to the following areas:
member immediately so that the situation specific concern that you feel needs
guests/visitors at anyone time. Overnight
can be assessed. • Communications and marketing addressing, we want to know about it.
guests are only permitted two nights a
• Resident contracts, accounting, and You can raise these things in person by
week maximum, more than this will require
making an appointment to meet with the
approval from the Accommodation Manager. PEST CONTROL administration
Accommodation Manager or put in writing
You are required to maintain a high • Orientation
If you have an overnight guest, to k.t.manning@massey.ac.nz. We will do all
complete the guest form (available on standard of personal hygiene and • The residential community we can to work with you to find a solution.
the facebook group under files) and cleanliness. You must ensure that • Student voice
food is not left out in/outside rooms/
email to the Residential Life Team on
kitchens because it can attract ants and
accommodation.auckland@massey.ac.nz.
other pests. Any pest infestation that is
You are responsible for your visitors/ introduced, encouraged, directly linked to
guests and must ensure they abide by the poor housekeeping or lack of hygiene will
Massey Halls Behaviour Code and that result in charges.
they stay with you at all times.
SUSTAINABILITY
ISSUES We have worked hard to implement many
The Massey Halls staff unfortunately can't sustainable initiatives over the years to help
be everywhere at once, so we need your our community and planet and we can't do
help to address issues. this without your help. You must also play
your part in this role by ensuring you reduce
If you have a personal issue, are worried your use of things such as electricity, water,
about someone, or aware of a behaviour plastic and waste. Please ensure you
breach, then please report it to us so that recycle your items correctly.
we can address it. We are contactable 24/7.30 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 31
Below is the process we follow when a Resident raises a complaint or appeals a decision we
have made: COMMUNITY RULES
MINOR COMPLAINTS MODERATE – SERIOUS APPEALS BEHAVIOUR AGREEMENT
It is important that you understand your obligations relating to residency at Massey Halls
Auckland as set out below. This Code is consistent with the Massey University Code of
Student Conduct and by signing this Agreement, you agree to adhere to this Code.
LODGE LODGE LODGE
Verbally or In Writing In Writing In Writing within 5 days
1. Community Standards Any behaviour, language or material that
causes offence should not be used and
Massey Halls maintain community
all residents are reminded to consider the
standards that centre on the Massey
RECEIPT ACKNOWLEDGED needs of others at all times.
University Student Code of Conduct,
By way of email within 2 working days
consideration for others, safety, resident 1.1 Abusive or Threatening Behaviour
welfare and the protection of property. By All residents and staff have the expectation
accepting your offer of place and signing of a safe, peaceful work and study
INVESTIGATION APPEAL MEETING this agreement, you are agreeing to adhere environment within Massey Halls. Any
Depending on the nature of the complaint, this may take place You will be invited to a meeting
to these standards. behaviour considered to be threatening or
quickly or be a bit more drawn out. We will speak with you and to discuss the appeal and can
keep you informed throughout the process. When you meet with us, have a support person or legal Massey Halls is not only your home; it is abusive will not be tolerated and will result
you are welcome to have a support person. counsel attend with you. also the home of many other residents. We in disciplinary action.
intend it to be a happy, healthy and a fun 1.2 Alcohol Consumption
place to live, but the key to achieving this, While Massey University is opposed to the
RESPONSE RESPONSE sits with our residents. excessive and irresponsible consumption
Once all investigations and meetings have taken place we Within 3 days of the Appeal of alcohol, the moderate consumption of
Successful communal living comes from
will provide you a verbal update and answer any final questions meeting the convenor will alcohol is permitted within Massey Halls
respecting other people and their property.
you may have before putting this in writing. provide a written summary.
This means understanding that others as long as the following conditions are
may have different feelings, responses, met:
ways of expressing themselves, ways of • Alcohol can only be consumed in the
CLOSURE doing things and tolerance levels. You
At the completion of the complaints and appeals process, all records are updated and closed following designated areas: Social
will need to show respect, tolerance and Hubs, Te Rito Lounge and communal
within the resident database. These records remain available and accessible if required.
consideration for others, and you should areas in the apartments and studio’s;
expect the same in return.
• Open vessels/drinks are not permitted
BREACHES OF THE CODE The best way to ensure your actions do not outside of the designated areas such
cause distress to others is to get to know as bedrooms, bathrooms, hallways,
If a resident has made a complaint and/or appeal and does not feel satisfied with the
your fellow residents, talk about your likes, and external grounds;
outcome, this needs to be raised through the formal complaints process of Massey
dislikes and ways of doing things. Maintain • Alcohol can only be consumed during
University. This can be done by emailing the Executive Director, Student Experience at
communication throughout the year so you the permitted hours of Thursday, Friday
studentservices.directorate@massey.ac.nz
can discuss workloads and provide support and Saturday 7pm – 11pm;
If the resident is not satisfied with the outcome of Massey University’s complaints in busy or stressful periods.
process, they may then make a complaint to Universities New Zealand, as the authorised
Code Administrator.32 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 33
• The following alcohol is permitted; • Consumption of alcohol during study 1.3 Cleaning and Cleanliness to any carpet, floor on any area within
beer, cider, wine and Ready to Drink break and exam times is not permitted We expect all our residents to keep their Massey Halls will be charged to the
(“RTD”), and must be with its original and these times will be advised to all bedrooms, and communal areas clean resident concerned, or where the resident
container; residents each semester; and tidy. Should areas be left in a state of responsible cannot be identified, in
• All other alcohol is not permitted, • Massey Halls staff reserve the right unreasonable mess, charges for cleaning accordance with Collective Responsibility.
including but not limited to spirits i.e. to refer any resident with a pattern outside of the normal cleaning schedule
will be charged to those responsible. 1.7 Doors & Accessways
vodka, gin, whisky; of excessive alcohol consumption
It is important for the security of Massey
• Large volumes of alcohol such as to Massey Health and Counselling
1.4 Criminal Offences and Charges Halls and the general safety of residents,
kegs, mini tankers, crates are also not Centre, and/or, the resident’s parents
Any offences that are criminal in nature please ensure that you don’t let random
permitted; or guardians may be contacted if there
may be referred to the Police. The people into the buildings, ensure that doors
is a concern about the safety and
• Home brew kits or other methods of possession of weapons or firearms by and access ways into the Buildings are
wellbeing of the resident;
producing alcohol are not permitted; residents or their guests within Massey kept closed and free from obstruction at
• Intoxicated guests or visitors are not Halls is forbidden. all times. Tampering with, propping open
• Massey Halls staff reserve the right
permitted within Massey Halls and will or obstructing doors and access ways will
to confiscate or request residents Any resident convicted of an offence or
be asked to leave; result in disciplinary action.
to dispose of alcohol if they have facing criminal charges must advise the
concerns about the resident’s safety or • Massey Halls staff reserve the right
Accommodation Manager. If the charges 1.8 Fire Safety
wellbeing, or the effect of the drinking to confiscate and destroy any alcohol
are serious, this may affect the resident’s Candles, incense, oil burners and fan
behaviour on the safety and wellbeing being consumed outside of the
eligibility to live in Massey Halls. heaters are not permitted for fire safety
of others. permitted hours and/or the designated
areas; reasons. Fireworks and firecrackers are
• Residents consuming alcohol must 1.5 Damage and Vandalism
not permitted on university grounds or in
consider the needs of other residents. • Residents under 18 years of age, are The costs for any damage to property
Massey Halls.
Behaviour resulting from the over not permitted to consume alcohol caused intentionally or as a result of a
consumption of alcohol that disturbs under any circumstances resident’s or residents’ [or their guest(s) The unwarranted discharge of, or
the peace and/or privacy of others will • No recreational or illegal drugs will be reckless behaviour, will be charged tampering with, a fire extinguisher, fire
result in disciplinary action; allowed under any circumstances to those responsible and they will be hose or fire detector is a serious offence
subject to disciplinary action. Where an and can result in serious harm. Any
individual or group of residents do not claim resident or their guest(s) found to be
responsibility for damage within or in the tampering with fire extinguishers, hoses,
immediate surroundings of Massey Halls, or detectors (sprinklers, smoke and heat) or
cannot be identified through investigation, doors will face instant fines, and will have
the cost of repair (restitution) will be borne to pay costs for any damage caused and
by the residents of the particular Hall alarm reset costs.
concerned (see collective responsibility).
1.8a Fire Safety Warning
1.6 Dangerous and Hazardous • Ensure when cooking that you are
Substances using the cooking appliances correctly
Residents are not permitted to have • Always attend to your cooking
or use hazardous substances such as
• Cooking is not permitted in bedrooms
chemicals, spray paints, butane lighters,
or fluid solvents within Massey Halls. • Do not cover heaters
Damage caused by paint, glue or varnish34 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 35
1.9 Graffiti, Tagging, Posters and Flyers 1.11 Initiation Ceremonies, stating the name of guest and dates of • for the purpose of our routine room
Residents must not display posters or Hazing and Pranks stay. Residents are fully responsible for inspections (you will receive adequate
advertising in communal areas within Such activities are not common or their guests and must ensure that also notice by Massey Halls staff before an
Massey Halls without consent from accepted practice in New Zealand abide by this code whilst here. inspection is made).
Massey Halls staff. universities and are not permitted in
Massey Halls. Any resident found to 1.14 Pets 1.18 Smoking and Vaping
Affixing posters, flyers, or the use of graffiti Unfortunately, no pets are permitted to live Massey University Campuses are smoke
be participating or organising initiation
and tagging, like any other intentional at Massey Halls. free, so smoking is not permitted on
ceremonies, hazing or pranks of a coercive
damage to Massey Halls or to any campus grounds. A temporary vaping
or potentially dangerous nature will be
university property will be charged to the 1.15 Pornography and Indecent shelter is situated within a short distance
subject to disciplinary action.
individual(s) for the cost of remediation as Exposure of the accommodation, for those that
well as being subject to disciplinary action. 1.12 Noise Any material that is pornographic is not choose to vape.
All residents should be particularly mindful permitted within the communal areas of
1.10 Harassment and Bullying Massey Halls or in your bedroom if visible 1.19 Social Gatherings
of the noise generated from normal activity
All harassment complaints will remain to others. This includes materials such as All social gatherings of more than 8
such as small gatherings, watching
confidential and it is the complainant’s posters, videos, DVDs that are gratuitous people (including flat mates) must have
movies, playing computer games, making
decision about how the issue will be or explicitly sexual in nature or material the approval of the Accommodation
late night phone calls or returning late at
investigated. Harassment complaints can that is offensive. Manager. Residents must apply
night. Residents must not cause excessive
be handled in a variety of ways. Please Indecent exposure is a criminal offence by completing a social gathering
or unreasonable noise after
report any harassment issue to the Massey and will be subject to disciplinary action request application, available via the
10pm Sunday – Wednesday and
Halls staff. and/or referred to the Police. Intoxication Facebook group under Files or email
after 11pm Thursday - Saturday.
Bullying is deemed to be deliberate and is not an excuse for indecent exposure. accommodation.auckland@massey.ac.nz
hurtful behaviour that is usually repeated, 1.13 Overnight Guests Urinating in public will be dealt with as an to request form.
which, occurs when one person tries to Residents must ensure that the act of indecent exposure.
accommodation team have been 1.20 Social Spaces –
use power inappropriately over others.
made aware of all overnight guests, 1.16 Racism and Discrimination Maximum Person Capacity
Bullying is not tolerated and will not be
this can be done via email Racism and/or discrimination of any form is Massey Halls follows health and safety
permitted in Massey Halls.
accommodation.auckland@massey.ac.nz not permitted in Massey Halls. guidelines. The maximum person capacity
are as follows:
1.17 Right of Entry
Massey Halls staff, Security staff and • Bedrooms: 6 people maximum
contractors have the right to enter your • Social Hubs: 12 people maximum
room, apartment or studio unit at any time • Apartments: 20 people maximum
for any of the following reasons; (social gathering request must be
• if there is an emergency or there is a submitted for more than 8 people)
reason to believe that someone is in
clear or imminent danger 1.21 Unauthorised Areas
• if there is a requirement to do a welfare For your safety and the safety of others,
check residents are not permitted on any roof
ledges or balconies, and must not use
• If there could be a possible breach of
any windows for entering/exiting the
the rules by you or a guest
accommodation. You will not be permitted
• if there is a requirement for
to sit or climb on any balustrades, or enter
maintenance; or
any plant/electrical or cleaning cupboards.36 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 37
2. Collective Responsibility 3.1 Disciplinary Process may be immediate. Evicted residents You agree that you will be subject to
Breaches of these rules are generally must return their keys to staff and they disciplinary action resulting from the
Collective responsibility means that managed in the first instance by the may be trespassed, depending on the breach of such rules and regulations.
where there is a cost of damage Residential Life Coordinator, then escalated circumstances. Evicted residents remain You agree for Massey Halls staff
outside of fair wear and tear, or where to the Accommodation Manager as required; liable for their Accommodation fees up to use the above email address to
excessive cleaning is required, where no however, there are a number of other to the date the adjudicator sets for the communicate with you.
individual(s) have come forward to take disciplinary processes that may be followed termination date, to a maximum of 10 weeks.
responsibility after investigation, then You agree that if Massey Halls staff
if deemed appropriate. Generally, this will
the responsibility becomes the collective 3.4 Urgency Provisions have serious concerns about your
depend on the particular incident, the rule
If a student is deemed to pose a risk behaviour or welfare, they can
responsibility of all the residents of the breached, the degree of seriousness of the
to themselves, others, and/or the Halls contact your Next of Kin/Emergency
building, floor, or apartment in which the incident, or outcome of the incident.
property, the University may require the contact person to discuss appropriate
damage, loss or cleaning occurs. The full
The discipline systems include: resident’s contract to be terminated remedies or courses of action, after
cost is billed on a pro-rata basis.
• Massey Halls discipline process; and will assist in ensuring an alternative discussion with you.
• University harassment process; accommodation plan is in place. In these You permit Massey University to use
3. Disciplinary Procedures • Wider University Disciplinary circumstances the guarantor may be your image for a period of five years
When an incident occurs within Massey processes; expected to assist. from the date of signing. You now
Halls involving residents, the Massey Halls • Security and traffic processes; and/or waive all personal rights to object
staff will lodge a report with the Residential In signing this Residential Agreement, you
to the use of your image in Massey
• Referral to the Police. are signing to say that:
Life Team. Residents involved will be University marketing and promotional
contacted by a staff member for a meeting. 3.2 Sanctions You give an undertaking to conduct material only.
After investigation, if Massey Halls rules Any sanction will be determined by the yourself in a responsible manner at all
You understand that Massey University
and regulations have been breached or assessment of the seriousness of the times and to show consideration for
reserves the right to renegotiate
the incident involves criminal acts, further incident; possible sanctions include, but staff and fellow residents.
conditions of this agreement in respect
disciplinary action may be taken. are not limited to: You have read and agree to abide by to your behaviour or to terminate your
The Massey Halls disciplinary process is • Verbal warnings; this code/agreement, all regulations residence should your behaviour
designed and operated in adherence to the • Written warnings; and your responsibilities as outlined in impact negatively on the wellbeing of
principle of natural justice. This principle the Massey Halls Handbook. others or yourself.
• Community service;
requires: • Fines;
• The respondent must be given notice • Confiscation of items;
of the behaviour or incident that is • Retraction of privileges, such as no
thought to be a problem, and the guests permitted;
resolution process to be used to • Trespass notices;
address the behaviour/incident;
• Behaviour contracts
• The respondent must be given • Suspension from Accommodation; and
the opportunity to respond to the
• Eviction.
information and put forward their
version of events; 3.3 Eviction
• The decision made must be done so Eviction occurs in rare circumstances, and
impartially, honestly and without bias. as a last resort. Residents are normally
given 24 hours to vacate the premises;
however, in extreme circumstances
removal from the Accommodation38 / MASSEY HALLS AUCKLAND – TE ÖHANGA VILLAGE HALLS COMMUNITY / 39
DISCIPLINARY DISCIPLINARY PROCESS
Breaches of these rules are generally
however, in extreme circumstances
removal from the Massey Halls may be
immediate.
managed by the Residential Coordinator
DISCIPLINARY PROCEDURES and Accommodation Manager, however Evicted residents must return their keys
there are a number of other disciplinary to staff and they may be trespassed,
When an incident occurs within Massey 1. The respondent must be given notice
processes that may be followed if deemed depending on the circumstances.
Halls involving residents, the Massey of the behaviour or incident that is
appropriate. Generally, this will depend on Evicted residents remain liable for their
Halls staff will lodge a report with the thought to be a problem, and the
the particular incident, the rule breached, accommodation fees up to the date the
Accommodation Manager. resolution process to be used to
the degree of seriousness of the incident, adjudicator sets for the termination date, to
address the behaviour/incident;
Residents involved will be contacted or outcome of the incident. a maximum of 10 weeks.
for a meeting with either the Residential 2. The respondent must be given
the opportunity to respond to the The discipline systems include:
Life Coordinator or the Accommodation
information and put forward their • Massey Halls discipline process; URGENCY PROVISIONS
Manager.
version of events; and • University harassment process; If a student is deemed to pose a risk to
After investigation, if Massey Halls rules themselves, others, and/or the property,
3. The decision made must be done so • Wider University Disciplinary
and regulations have been breached or the University may require the resident’s
impartially, honestly and without bias. processes;
the incident involves criminal acts, further contract to be terminated and will assist in
• Security and traffic processes; and/or
disciplinary action may be taken. ensuring an alternative plan is in place. In
• Referral to the Police. these circumstances the guarantor may be
The Massey Halls disciplinary process is
expected to assist.
designed and operated in adherence to the
principle of natural justice. This principle
SANCTIONS
requires: Any sanction will be determined by the COLLECTIVE
assessment of the seriousness of the
incident, possible sanctions include, but
RESPONSIBILITY
are not limited to: Collective responsibility means that
where there is a cost of damage outside
• Verbal warnings;
of fair wear and tear, or where excessive
• Written warnings;
cleaning is required, where no individual(s)
• Imposition of community service; have come forward to take responsibility
• Fines; after investigation, then the responsibility
• Confiscation of items; becomes the collective responsibility of
• Retraction of privileges, such as no all the residents of the building, floor, or
guests permitted; apartment in which the damage, loss or
• Trespass notices; cleaning occurs. The full cost is billed on a
• Behaviour contracts; pro-rata basis.
• Suspension from Massey Halls;
• Eviction. APPEALS
If you want to appeal a sanction, you can
EVICTION do so within 5 working days in writing to
the Accommodation Manager
Eviction occurs in rare circumstances, and
k.t.manning@massey.ac.nz.
as a last resort. Residents are normally
given 24 hours to vacate the premises;You can also read
