LETS-GO Supported Holidays - 2020 Brochure
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LETS-GO
Supported Holidays
Holidays for Adults with Learning Disabilities
2020 Brochure
ITS OUR EXPERIENCE THAT MAKES YOURS
Welcome At Lets-Go Supported Holidays we provide a wide range of holidays for adults with mild to moderate learning disabili�es with 24-hour support on hand to assist you. Our aim is to ensure you have the �me of your life in a safe, secure and caring environment. Most of our holidays are group holidays – providing you with the opportunity to meet new people, build new friendships and feel part of our Lets-Go community. Our staff are trained and experienced in working with adults with various needs and the aim of all our staff is to ensure that clients come first and are led by client choice. Our 2020 brochure offers a range of supported holidays in the UK and around the world. We have some fantas�c and exci�ng holidays planned for 2020, all to suit a variety of tastes. Maybe you’re looking for some sunshine, we offer a whole range of sunshine holidays throughout the year to a number of favourite des�na�ons. We have UK holidays covered too, with classic Bri�sh des�na�ons such as Blackpool, Torquay and Butlins. If you don’t like flying but would like to travel abroad our cruise holidays depar�ng from the UK could be for you. The Choice is yours. We hope you enjoy looking through our 2020 brochure.
Sarah Bull
I have worked with adults with a wide range of learning disabili�es now for over
25 years, during which �me I have arranged numerous successful holidays. My
belief is that everyone should have the opportunity to take part and enjoy a
holiday of their choice.
Our primary aim is always to ensure that guests have
enjoyment and fun throughout their holiday with the
happy memories that everyone deserves.
My mission is to provide this opportunity in a safe &
secure environment that is suitable to the individuals
needs.
Holidays and ac�vi�es are led by your choices, allowing
you to relax, enjoy yourself and have fun; a�er all it’s
your holiday!
What We Offer
• Fully inclusive holidays and short breaks. *
• Selection of day trips and activities included in holiday price. *
• Nightly entertainment. *
• Quality accommodation that is fully accessible to the individuals needs.
• 24 Hour support from fully qualified staff.
• Fully qualified staff who have a wealth of experience in many different areas.
• All our staff team are enhanced DBS/CRB checked.
• All our staff team are trained in safe guarding, first aid, medication and epilepsy.
• 1:1 Support is available to meet individual needs. **
• Personal care can be arranged. **
• Special diets are catered for.
• Full assessments of the guests needs are carried out prior to the start of the holiday.
• Travel insurance can be advised.
• Transport from central pick up points.
* Some holidays may incur additional charges if they include more then the standard day trips or
evening activities (this will be identified at the time of booking).
** Available at an additional charge.
Questions & Answers Q: Do I need to bring my own support staff? A: No; you will be accompanied by our support team 24 hours a day for the duration of your holiday. Q: What is the staff ratio? A: Three to four guests to one support worker depending on needs. One to One support can be arranged at an additional supplement. Q: Are trips and activities included in the price of the holiday? A: Yes, all trips and activities listed in the holiday descriptions are included in the price of the holiday. Q: Will I have a room on my own? A: All holidays are based on twin rooms but we can arrange single rooms (subject to availability) for individuals at an additional cost. Q: Do I need a passport? A: Yes if you are travelling abroad. Your passport must have at least 6 months left from the date of returning back to the UK. Q: Are staff DBS (previously known as CRB) checked? A: Yes all staff hold an enhanced DBS/CRB check. Q: Do I need travel insurance? A: All guests will need to arrange their own individual travel insurance for holidays in the UK or abroad. Q: Will I need spending money? A: You will need spending money for anything you wish to buy or for additional activities on your holiday that you wish to participate in. Q: Are your holidays wheelchair accessible? A: We always do our best to source holidays that are wheelchair accessible. However; there may be occasions when this is not possible - please call for advise. Q: Do you provide transport to and from my home? A: We can arrange for you to be picked up from your home (additional cost applies) depending on your location and our availability. There will also be central pick up points (no additional cost). Q: Do you provide support with personal care? A: Yes, we can arrange support for personal care with prior notice at an additional cost. Q: Can you administer medication? A: Staff have received training in medication systems such as MDS. We can offer support with prompting and reminding you to take your medication independently when needed, oversee that you have taken it as and when required but we cannot physically administer it. You will need to arrange for medically trained staff (such as District Nurse) to administer your medication if needed. This would be at your own expense & with prior consent - please call us to discuss further.
Holidays at a Glance
Iceland 11th March - 16th March Bournemouth - Airshow 21st Aug. - 28th Aug.
Euro Disney 22nd March - 26th March Spain/Portugal Cruise 22nd Aug. - 29th Aug.
Western Europe Cruise 28th March - 4th April Bulgaria - Sunny Beach 31st Aug. - 7Th Sept.
Easter - Suffolk Warner 8th April - 13h April Blackpool 11th Sept. - 18th Sept.
Cyprus - Paphos 16th April - 23rd April Benidorm 21st Sept. - 28th Sept.
Ireland - Dublin 27th April - 1st May Turkey - Marmaris 2nd Oct. - 9th Oct.
Devon Activity Break 4th May - 8th May Blackpool 15th Oct. - 22nd Oct.
Yorkshire 11th May - 18th May Malta 24th Oct. - 31st Oct.
Italy and Croatia Cruise 21st May - 4th June Butlins - Halloween 30th Oct. - 2nd Nov.
Salou - Spain 7th June - 14th June Disneyland Florida 12th Nov. - 26th Nov.
Boat Break - Norfolk 15th June - 19th June Poland - Xmas Markets 1st Dec. - 5th Dec.
Greece - Corfu 23rd June - 30th June Torquay - Turkey & Tinsel 7th Dec. - 11h Dec.
Jersey 23rd June - 28th June Bournemouth - Christmas 21st Dec. - 28th Dec.
Wales - Colwyn Bay 3rd July - 10th July New Year - Butlins 30th Dec. - 2nd Jan. 2021
Scandinavia Cruise 4th July - 11th July
Majorca 14th July - 21st July 2021
Newquay - Cornwall 24th July - 31st July Tokyo and Japans -
Isle of Wight 3rd Aug. - 7th Aug. Southern Islands Cruise 17th Feb. - 2nd March
Lanzarote 10th Aug. - 17th Aug. Disneyland Florida 12th Nov. - 26th Nov.
www.letsgosupportedholidays.co.uk
01202 760311
For more information about our holidays please call us on 01202 760311
or email us at admin@lets-go-holidays.com
ICELAND 5 Nights
Iceland 11th March - 16th March
• Flying to Reykjavik (Iceland).
• Breakfast and evening meals included.
Lunches and drinks not included.
• Tour of the Golden Circle and the famous Gullfoss
Waterfalls.
• Northern Lights mystery tour, we we hope to see the
amazing Northern Lights.
It is not guaranteed that we will see the lights.
• Day trip Whale watching.
• Sightseeing on the Hop on, Hop off bus.
Ref: W2020 Price £1525.00
Northern lights mystery tour.
EURO DISNEY 4 Nights
22nd March - 26th March Disney
• 4 Star hotel.
• Swimming pool.
• Breakfast and evening meals included.
Lunches and drinks not included.
• Visit to Walt Disney Studios.
• 3 Full days at the Disney Parks.
• Disney parade shows.
• Firework displays.
• Meet Disney characters.
• Time to visit shops to buy your souvenirs.
Ref: W2027 Price £1280.00
Meet Disney characters.
WESTERN EUROPE CRUISE 7 Nights
ng 28th March - 4th April
yi
Fl ise
o u
N Cr
• Sailing from Southampton on the Cunard Queen
Victoria cruise ship.
• Visiting Hamburg, Amsterdam and Bruges
(Zeebrugge).
• Includes all onboard meals. Drinks not included.
• Live west end class shows and entertainment
every evening.
• Sightseeing at all the destinations.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
Ref: W2021 Price £1645.00
Visiting Hamburg.
EASTER - SUFFOLK WARNER 5 Nights
8th April - 13th April ay
lid
o
• Breakfast, lunch and evening meals included. H
K
U
• Visit to Merrivale Model Village.
• Day visit to Africa Alive Zoo.
• Train ride and boat cruise at the Bure Valley
Railway.
• Visit to Great Yarmouth.
• Time to visit shops.
• Evening Entertainment.
• Central pick-up points.
Ref: 20001 Price £1115.00
Day visit to Africa Alive Zoo.
For more details of our holidays please call or visit our website
CYPRUS - PAPHOS 7 Nights
n 16th April - 23rd April
Su
• All inclusive 3 star hotel.
• Swimming pool.
• Day trip to Paphos Zoo.
• Spend the day at Aphrodite Water Park.
• Day trip cruising the islands of Cyprus with a
barbecue lunch onboard the boat.
• Jeep Safari exploring the Troodos Mountains and
the traditional villages of the Island.
• Time to visit local beaches and shops.
•Ref: W2022 Price £1780.00
Cruising the Islands onboard a boat.
DUBLIN 4 Nights
27th April - 1st May Ireland
• Staying in a quality hotel in Dublin.
• Sightseeing cruise on the River Liffey.
• Spend a day at Dublin Zoo.
• Take a tour of the Guinness Storehouse where
you will see them making Guinness.
• Visit to a Traditional Irish night show.
• Sightseeing adventure across land and water.
• Time to visit local shops.
Lunches and drinks not included.
Ref:20002 Price £1195.00
Adventure across land and water.
DEVON ACTIVITY BREAK 4 Nights
ay 4th May - 8th May
id
ol
H • Breakfast, lunch and evening meals included.
K
U • Hotel based activity break.
• Evening Entertainment.
• Range of activities that include, swimming pools,
water slides, jacuzzi, dancing, snooker, rifle
range, bowls, golf, laser shooting, tennis plus
many more......
• Craft making including pottery, card making,
candle making, woodwork, porcelain painting,
sketching plus lots more.
Ref: 20003 Price £890.00
Craft making including pottery.
YORKSHIRE 7 Nights
11th May - 18th May ay
lid
o
• Breakfast, lunch and evening meals included. H
K
• Visit to the original Emmerdale Woolpack pub U
and sights from the original village.
• Visit to the Heartbeat location.
• Day trip to the National Railway Museum.
• A ride on the North Yorkshire Moors Railway.
• Day out to the Yorkshire Wildlife Park.
• Spend a day in York visiting the Minster or a
visit to Yorks Chocolate Story.
• Time to visit shops.
Ref: 20004 Price £1295.00
A ride on the North Yorkshire Moors Railway.
For more details of our holidays please call or visit our websiteITALY AND CROATIA CRUISE 14 Nights
e 21st May - 4th June
is
ru • Flying to Valletta in Malta joining the cruise ship
C
P&O Oceana.
• Includes all onboard meals. Drinks not included.
• Visiting Olbia, Villefranche, Livorno, Rome, Malta,
Zadar, Venice, Rijeka and Hvar.
• Live west end class shows • and entertainment
every evening.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
• Sightseeing at all the stops.
Ref: W2023 Price £3195.00
Visiting Venice.
SALOU - SPAIN 7 Nights
n
7th June - 14th June
Su
• All inclusive 3 star hotel.
• Nightly Entertainment.
• Swimming pool.
• Day trip to Barcelona (Camp Nou football ground
tour or Barcelona Zoo).
• Spend a day at Costa Caribe Water Park.
• 2 days visit to Portadventura Theme Park.
• Visit to Ferrari Land.
• Visit to Aquopolis Water Park, enjoying dolphin
and sea lion shows.
Ref: W2024 Price £1755.00
Two day visit to PortAdventura.
BOAT BREAK - NORFOLK 4 Nights
e y
is a 15th June - 19th June
ru lid
C o
H
K
U • Modern cruiser 4 night break.
• Sleeping on the boat.
• Includes breakfast, lunch and evening meals.
• Cruising the Norfolk Broads.
• Pub lunches and walks.
• Fishing on the Broads (optional).
• Pickup from central locations.
Ref: 20005 Price £845.00
Modern Cruiser 4 night break.
GREECE - CORFU 7 Nights
n
23rd June - 30th June
Su
• All inclusive 3 star hotel.
• Nightly Entertainment.
• Swimming pool.
• Fun day on a boat visiting nearby islands.
• Sightseeing of Corfu and a visit to the old town.
• Day trip to Aqualand Water Park.
• Jeep Safari.
• Horse trekking (optional).
• Time to visit beaches and shops.
Ref: W2025 Price £1795.00
Day trip to Aqualand Water Park.
For more details of our holidays please call or visit our websiteJERSEY 5 Nights
Channel 23rd June - 28th June
Islands
• Quality hotel.
• Indoor swimming pool.
• Evening Entertainment.
• Breakfast, lunch and evening meals included.
• Day trip to Durrell Wildlife Park.
• Sightseeing aboard the water bus.
• Time to buy souvenirs.
• Day trip to St Malo.
• Visit to Jersey War Tunnels (optional).
Ref: 20006 Price £1165.00
Day trip to Durrell Wildlife Park.
WALES - COLWYN BAY 7 Nights
3rd July - 10th July ay
lid
o
• Breakfast, lunch and evening meals included. H
K
• Day trip to Chester Zoo. U
• Great Orme aerial cable car and mines tour.
• Visit to the National Slate Museum.
• Trip to Conwy Valley Railway.
• Visit to Puffin Island by boat.
• Ride on the Snowdon Mountain Railway.
• Evening Entertainment.
• Time to visit shops and pier.
•
Ref: 20007 Price £1295.00
Visit to the Great Orme cable car.
SCANDINAVIA CRUISE 7 Nights
ng 4th July - 11th July
yi
Fl ise
o u
N Cr
• Joining the Crown Princess cruise ship at
Southampton.
• Visiting Kristiansand (Norway), Copenhagen
(Denmark), Skagen (Denmark) and Oslo
(Norway).
• Live west end class shows• and entertainment
every evening.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
• Sightseeing at all the stops.
Crown Princess.
Ref: W2026 Price £1775.00
MAJORCA 7 Nights
n
14th July - 21st July
Su
• All inclusive 3 star hotel.
• Swimming Pool.
• Evening Entertainment.
• Visit to Palma Aquarium and Aquadome.
• Spend a day at the water park.
• Boat excursion visiting the sites of the island.
• Visit to Marine Land enjoying dolphin and
sea lion shows.
• Time for local shops and beaches.
Ref: W2028 Price £1825.00
Enjoying dolphin shows.
For more details of our holidays please call or visit our websiteNEWQUAY - CORNWALL 7 Nights
ay 24th July - 31st July
id
ol
H • Quality Hotel.
K
U • Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Day trip to Flambards Theme Park.
• Visit to the Aviation Museum.
• A ride on the Bodmin Steam Railway.
• Day trip to Newquay Zoo.
• Visit to Padstow.
• Time for cream tea and shops.
Ref: 20008 Price £1295.00
Day trip to Newquay Zoo.
ISLE OF WIGHT 4 Nights
3rd Aug. - 7th Aug. ay
lid
o
H
K
• Warner Leisure. U
• Breakfast, lunch and evening meals included.
• Nightly Entertainment.
• Trip to Godshill Model Village.
• A ride on the Isle of Wight Steam Railway.
• Visit to Monkey Haven.
• Visit to the Needles.
• Shopping and cream teas.
Ref: 20009 Price £895.00
A ride on the Isle of Wight Steam Railway.
LANZAROTE 7 Nights
n
10th Aug. - 17th Aug.
Su
• All inclusive 3 star hotel.
• Evening Entertainment.
• Day trip to Rancho Texas Park.
• Spend a day on a Jeep Safari.
• Atlantic Adventure boat trip.
• Day at the Aqua Water Park.
• Time for local shops and markets.
• Beaches.
Ref: W2029 Price £1795.00
Day trip to Ranch Texas Park.
BOURNEMOUTH - AIRSHOW 7 Nights
21st Aug. - 28th Aug. ay
lid
o
H
• Quality hotel. K
U
• Evening Entertainment.
• Red Arrows and air displays.
• Breakfast, lunch and evening meals included.
• Ride on the Swanage Steam Railway.
• Day trip to Monkey World.
• Firework Displays.
• Visit to Beaulieu Motor Museum.
• Time to visit shops and pier.
Ref: 20010 Price £1295.00
Red Arrows and air displays.
For more details of our holidays please call or visit our websiteSPAIN/PORTUGAL/GUERNSEY CRUISE 7 Nights
ng 22nd Aug. -29th Aug.
yi
Fl ise
o u
N Cr • Joining the P&O cruise ship Ventura at
Southampton Docks.
• Includes all onboard meals. Drinks not included.
• Visiting St Peter Port (Guernsey), Porto
(Portugal), Lisbon (Portugal) and Vigo (Spain).
• Live west end class shows and entertainment
every evening.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
• Sightseeing at all the stops.
Ref: W2030 Price £1785.00
Joining the cruise ship Ventura.
BULGARIA - SUNNY BEACH 7 Nights
n
31st Aug. - 7th Sept.
Su
• All inclusive 3 star hotel.
• Evening Entertainment.
• Swimming pool.
• Day trip to Gorica Zoo.
• Spend a lazy day on a boat, snorkelling and
swimming.
• Fun day on a Jeep Safari visiting local sights.
• Visit to the mud baths.
• Time for local shops, beaches and markets.
Ref: W2031 Price £1695.00
Day trip to Gorica Zoo.
BLACKPOOL 7 Nights
ay 11th Sept. - 18th Sept.
id
ol
H • Travel from central pick up points.
K
U • Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Day visit to Blackpool Zoo.
• Visit to Madame Tussauds, Sealife and the
Blackpool Tower.
• Visit to the Blackpool Tower Circus.
• Day at the Pleasure Beach (optional).
• Market and local shops.
• Blackpool illuminations.
•Ref: 20011 Price £1195.00
A visit up the Blackpool Tower.
BENIDORM 7 Nights
n
21st Sept. - 28th Sept.
Su
• All inclusive 3 star hotel.
• Nightly Entertainment.
• Swimming pool.
• Day trip to Terra Mitica fun park.
• Day trip to Mundomar Marine Park where you will
enjoy dolphin, parrot and sea lion shows.
• A night out at Benidorm Circus.
• Trip to Aqualandia Water Park.
• Visit to Terra Natura Wildlife Park.
• Beaches and local markets.
Ref: W2032 Price £1725.00
A night out Benidorm Circus.
For more details of our holidays please call or visit our websiteTURKEY - MARMARIS 7 Nights
n 2nd Oct. - 9th Oct.
Su
• All inclusive 4 star hotel.
• Evening Entertainment.
• Swimming pool.
• Local markets and beaches.
• Adventure day on a jeep safari.
• Day visit to Aqua Dream Water Park.
• Lazy day on a boat tour snorkelling and enjoying
a beach BBQ.
• Enjoy a Turkish bath and massage.
• Horse safari (optional).
•Ref: W2033 Price £1695.00
Adventure day on a jeep safari.
BLACKPOOL 7 Nights
15th Oct. - 22nd Oct. ay
lid
o
• Travel from central pick up points. K
H
• Breakfast, lunch and evening meals included. U
• Evening Entertainment.
• Day visit to Blackpool Zoo.
• Visit to Madame Tussauds, Sealife and the
Blackpool Tower.
• Visit to the Blackpool Tower Circus.
• Day at the Pleasure Beach (optional).
• Market and local shops.
• Blackpool illuminations.
•Ref: 20012 Price £1195.00
Blackpool trams.
MALTA 7 Nights
n
24th Oct. - 31st Oct.
Su
• All inclusive 3 star hotel.
• Evening Entertainment.
• Swimming pool.
• Day trip to Mediterraneo Marine Park where you
will see dolphin and sea lion presentations.
• Day adventure to the Blue Lagoon by boat.
• Visit to the Malta War Rooms.
• Spend a day on a jeep safari.
• Visit the village from the film set of Popeye.
• Beaches and local shops.
•Ref: W2034 Price £1765.00
Visit to the Malta War Rooms.
BUTLINS - HALLOWEEN 3 Nights
30th Oct. - 2nd Nov. ay
lid
o
H
K
• Butlins in Bognor Regis. U
• Transport from central pick-up points.
• Halloween fancy dress (optional).
• Indoor swimming pool.
• Breakfast, lunch and evening meals included.
• Daytime activities.
• Evenings full of live shows.
Ref: 20013 Price £695.00
Halloween.
For more details of our holidays please call or visit our websitePOLAND - XMAS MARKETS 4 Nights
Christmas
Markets 1st Dec. - 5th Dec.
• Quality hotel.
• Staying in Krakow.
• Breakfast and evening meal included.
• Wielczka Salt Mine tour.
• Enjoy a boat cruise along the Vistula River.
• Time to visit Christmas Markets and shops.
Ref: W2035 Price £895.00
TORQUAY - TURKEY & TINSEL 4 Nights e l
ns
7 Dec. - 11th Dec. Ti
th
&
• Quality hotel. ey
rk
• Pre-Christmas celebrations. Tu
• Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Live Christmas theatre show.
• A trip to the Living Coast Aquarium.
• Day out to nearby Paignton.
• Time to visit shops.
Ref: 20014 Price £845.00
CHRISTMAS - BOURNEMOUTH 7 Nights
as 21st Dec. - 28th Dec.
tm
is • Come and join us for Christmas.
hr
C
• Breakfast, lunch and evening meals included.
• Quality hotel.
• Evening Entertainment.
• Day visit to Monkey World.
• Christmas Pantomime.
• A ride on the Swanage Steam Railway.
• Santa pays a visit.
Ref: 20015 Price £1795.00
NEW YEAR - BUTLINS 3 Nights
th nd New Year
30 Dec. - 2 Jan. 2021
• 3 Nights of celebrations with live shows.
• Transport from central pick-ups.
• Breakfast, lunch and evening meals included.
• Bring in the New Year at Butlins.
• Indoor swimming pool and Splash Water World.
• Fairground.
• Fancy dress (optional).
• Optional onsite activities including, bowling,
archery and pool.
Ref: 20016 Price £725.00
For more details of our holidays please call or visit our websiteDISNEYLAND - FLORIDA
A truly magical holiday to the Theme Park Capital of
the World with its variety of activities, most amazing
• Breakfast and evening meals included.
rides and state of the art attractions. Florida is the
ultimate dream holiday with 6 incredible theme parks Lunches and drinks not included.
and 2 thrilling water parks to enjoy. In addition to the • Flying to Orlando.
theme parks there are also a great variety of • Many theme parks including Magic
shopping opportunities, from International Drive to Kingdom, Epcot, Animal Kingdom, and
Downtown Disney. Hollywood Studios.
• Day trip to Busch Gardens Theme Park.
• Visit to the well known Sea World and
Universal Studios.
• Visit to Discovery Cove where you can
swim with dolphins.
12th Nov. - 26th Nov. 2020
14 Nights Price £3995.00
Ref: W2002
12th Nov. - 26th Nov. 2021
14 Nights Price T.B.C
Ref: W2102
TOKYO & JAPANS SOUTHERN ISLANDS CRUISE Ref: W2101
• Flying to Tokyo spending 3 nights in a hotel.
• Includes Breakfast and evening meals.
• Exploring Tokyo’s local culture and a visit to Tokyo’s Disneyland.
• Tour by Tokyo’s famous Bullet Train.
• Joining the cruise ship Diamond Princess in Tokyo.
• 8 day cruise visiting Shimizu (Japan), Kobe (Japan), Yokohama
(Japan) and Taipei (Taiwan).
• Includes all onboard meals.
• Live west end class shows and entertainment every evening.
• Join in and have fun with all the activities onboard with swimming
pools, spa and cinema.
• Sightseeing at all the stops. Drinks not included.
17th Feb. - 2nd March. 2021 13 Nights Price £3875.00Terms and Conditions Bookings The terms and conditions will come into effect once we notify you in writing of your holiday booking and your deposit payment has been received. Deposits are 20% of the total cost of the holiday. The remaining cost of the holiday should be settled in full 60 days prior to the start for UK holidays and 90 days for holidays outside the UK. Failure to pay could result in your holiday being cancelled and the loss of your deposit. Provisional bookings can be made over the telephone but all bookings must be confirmed within 14 days with a 20% deposit and a completed booking form. A completed and signed booking form is confirmation that you have read and understood all the information regarding your holiday and that you understand and accept all the terms and conditions. Late bookings Bookings made 60 days or under prior to the holiday commencing must be paid in full when booking. Cancellations In the event that you cancel your holiday providing the time to the first day of your holiday is in excess of 60 days you will only lose your deposit. If you cancel within 60 days (90 days if your holiday is outside of the UK) before the first day of your holiday the cost of your holiday will be charged. If for any reason Lets-Go Supported Holidays is required to cancel your holiday you will receive a full refund or we will offer you the opportunity of an alternative holiday. Lets-Go Supported Holidays have the right to cancel any holiday where the minimum number of clients has not been reached. Insurance Travel insurance is not included in your holiday package. It is the guest’s responsibility to insure they have travel insurance, whether they are travelling abroad or within the UK. If you need assistance with this we can support you in obtaining travel insurance. Let's-Go Supported Holidays will require a copy of your insurance 30 days prior to the commencement of your holiday. In the event of a late booking (within 30 days of the commencement of the holiday) a copy of your insurance will be required with your booking form. Passports It is the responsibility of the guest to ensure that you have a valid passport for your outbound and return journey. Let's-Go Supported Holidays will require passport information at the time of booking or soon after. Medication All Clients medication must be in the form of a pre-packed system such as Boots MDS system or Medisure blister packs that have the original label clearly presented with the guest’s name, dosages and times these are taken on. We cannot accept medication that has been dispensed from original packaging by anyone other than a pharmacist. Personal Valuables & Money Lets-Go Supported Holidays is happy to act as a ‘bank’ – looking after guest’s money if required and handing over smaller amounts as and when required. This will be recorded on a cash sheet where staff & guests must sign each time money is handed over. Guest choosing to hold their own monies do so at their own risk and Lets-Go Supported Holidays accepts no responsibility for any loss or theft. Valuables such as cameras, mobile phones etc are brought at your own risk and we cannot accept responsibility for any loss, damage or theft. Challenging Behaviour Lets-Go Supported Holidays will support guests with their individual needs and will adapt support to each individual. Lets-Go Supported Holidays reserve the right to withdraw a placement or amend scheduled events should an individual display behaviour that pose a risk to the health & safety of staff, other guests or themselves. Care Plans It is the policy of Lets-Go Supported Holidays to ensure a care plan is completed for each guest prior to holiday departure. This is to enable us to provide the best possible support tailored to your needs. We ask you to be honest, clear and concise with your answers and provide as much detail as possible – all information is treated as confidential and is only used for the benefit of the client. We respect your decision to withhold any information, however we cannot be held responsible for any events that arise due to information being withheld. Dietary Needs If you have any specific dietary needs or a special diet, have a food allergy or intolerance you must make this known at the time of booking. Clients with specific dietary needs are to provide a menu stating any food items that are not likely to be readily available at the holiday resort. We will advise the provider and/or provider of meals of needs or allergies and where possible these will be catered for. If they are unable to cater for your dietary or allergy needs then we will advise you of this. Central Pick-Up Points Lets-Go Supported Holidays cannot be liable for any loss or expense incurred due to your failure to arrive at the designated pick-up location at the allocated time. We will wait for 15 minutes from the stated pick-up time, after which we will have to leave to meet the needs of other clients. If you are running late please telephone the number provided in the pick-up information which you will receive in good time prior to the first day of your holiday. We will endeavour to support you if possible. This may mean arranging alternative transport at your expense. Packing & Luggage It is essential that all guests travel with the appropriate clothing, footwear, outdoor wear, toiletries and medication etc. This includes personal hygiene items such as towels and face cloths unless advised otherwise. Luggage is limited to 15 Kilos unless otherwise stated in your holiday information. Injury, Illness, Death or consequent losses Lets-Go Supported Holidays will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless it is proven that such injury or illness was caused by lack of reasonable care or skill on the part of ourselves or the holiday provider, and the performance of our obligations under our contract with you as set out in the terms and conditions of your booking. Accommodation Guests will usually share a twin room with another guest of the same sex unless a single room is requested and is available – this would be at an additional supplement. We do our up most to accommodate requests where possible. Complaints We hope that you do not feel the need to complain; but if you do have any concerns please see a member of staff and we will do our best to resolve this. If you are still not happy you can complete a complaint form which we will investigate and respond to your complaint in writing within 28 days. Please send to:Lets-Go Supported Holidays LTD, 25 Cromer Road, Poole, Dorset, BH12 1NE. Direct Payments We are able to accept Direct Payments under the Direct Payment Scheme. Please speak to your social worker or care manager. Privacy Notice Lets Go Supported Holidays takes privacy very seriously. The information that you provide us with and how we handle it will be in accordance with our data protection policy. You can request a copy of our privacy policy by email at admin@lets-go-holidays.com or write to our correspondence address at: 25 Cromer Road, Poole, Dorset, BH12 1NE. Alternatively, a copy of our privacy policy can be downloaded at www.letsgosupportedholidays.co.uk/privacy-policy.pdf
Lets-Go Supported Holidays Ltd 25 Cromer Road Poole Dorset BH12 1NE 01202 760311 www.letsgosupportedholidays.co.uk admin@lets-go-holidays.com Registered in England and Wales No 08015485
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