LETS-GO 2019 - Supported Holidays
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LETS-GO
Supported Holidays
Holidays for Adults with Learning Disabilities
ITS OUR EXPERIENCE THAT MAKES YOURS
2019
Welcome At Lets-Go Supported Holidays we provide a wide range of holidays for adults with mild to moderate learning disabili�es with 24-hour support on hand to assist you. Our aim is to ensure you have the �me of your life in a safe, secure and caring environment. Most of our holidays are group holidays – providing you with the opportunity to meet new people, build new friendships and feel part of our Lets-Go community. Our staff are trained and experienced in working with adults with various needs and the aim of all our staff is to ensure that clients come first and are led by client choice. We hope you enjoy looking through our 2019 brochure. As well as including the popular des�na�ons that you have told us you enjoy – we have also added in new holidays to give you a wider choice and the opportunity to visit new places. All our holiday prices include the ac�vi�es listed along with meals, unless stated otherwise. The majority of our overseas holidays are all inclusive (including refreshments whilst at the hotels). Our prices also include 24-hour support from qualified & experienced friendly staff for the dura�on of your holiday. We offer a payment plan enabling you to spread the cost of your holiday prior to your holiday taking place. If you would like to set up a payment plan please feel free to contact us and we will be more than happy to do this for you. The team at Lets-Go look forward to welcoming back our exis�ng clients as well as new clients to join us on one of our 2019 holidays. We look forward to suppor�ng you to once again to take home many happy memories of fantas�c experience’s and enjoyment.
Sarah Bull
I have worked with adults with a wide range of
learning disabilities now for over 25 years, during
which time I have arranged numerous successful
holidays. My belief is that everyone should have
the opportunity to take part and enjoy a holiday
of their choice. My mission is to provide this.
What We Offer ....
• Fully inclusive holidays and short breaks. *
• Selection of day activities included in holiday price. *
• Nightly entertainment. *
• Quality accommodation that is fully accessible to the individuals needs.
• 24 Hour support from fully qualified staff.
• Fully qualified staff who have a wealth of experience in many different areas.
• All our staff team are enhanced DBS/CRB checked.
• All our staff team are trained in Safe Guarding, first aid, medication and epilepsy.
• 1:1 Support is available to meet individual needs. **
• Personal care can be arranged. **
• Special diets are catered for.
• Full assessments of the guests needs are carried out prior to the start of the holiday.
• Travel insurance can be advised.
• Transport from central pick up points.
• * Some holidays may incur additional charges if they include more then the standard day trips or
evening activities (this will be identified at the time of booking).
• ** Available at an additional charge.
Question and Answers Q: Do I need to bring my own support staff? A: No; you will be accompanied by our support team 24 hours a day for the duration of your holiday. Q: What is the staff ratio? A: Three to four guests to one support worker depending on needs. One to One support can be arranged at an additional supplement. Q: Will I have a room on my own? A: All holidays are based on twin rooms but we can arrange single rooms (subject to availability) for individuals at an additional cost. Q: Do I need a passport? A: Yes if you are travelling abroad. Your passport must also have 6 months left to the expiry date from a return back to the UK. Q: Are staff DBS (previously known as CRB) checked? A: Yes all staff hold an enhanced DBS/CRB check. Q: Do I need travel insurance? A: All guests will need to arrange their own individual travel insurance for holidays in the UK or abroad. Q: Will I need spending money? A: You will need spending money for anything you wish to buy or for additional activities on your holiday that you wish to participate in. Q: Are your holidays wheelchair accessible? A: We always do our best to source holidays that are wheelchair accessible. However; there may be occasions when this is not possible - please call for advise. Q: Do you provide transport to and from my home? A: We can arrange for you to be picked up from your home (additional cost applies) depending on your location and our availability. There will also be central pick up points (no additional cost). Q: Do you provide support with personal care? A: Yes, we can arrange support for personal care with prior notice at an additional cost. Q: Can you administer medication? A: Staff have received training in medication systems such as MDS. We can offer support with prompting and reminding you to take your medication independently when needed, oversee that you have taken it as and when required but we cannot physically administer it. You will need to arrange for medically trained staff (such as District Nurse) to administer your medication if needed. This would be at your own expense & with prior consent - please call us to discuss further.
HOLIDAYS AT A GLANCE
Spain/Portugal Cruise 5th April - 12th April Blackpool 9th Sept. - 16th Sept.
Easter - Warner Suffolk 17th April - 22nd April Benidorm 20th Sept. - 27th Sept.
Futurescope - France 25th April - 29th April Turkey - Marmaris 3rd Oct. - 10th Oct.
Wales - Colwyn Bay 3rd May - 10th May Blackpool 14th Oct. - 21st Oct.
Devon Activity Break 6th May - 10th May Malta 24th Oct. - 31st Oct.
Alaska Cruise 16th May - 27th May Butlins - Halloween 28th Oct. - 1st Nov.
Torquay Airshow 30th May - 3rd June EuroDisney 4th Nov. - 8th Nov.
Portugal 6th June - 13th June Tenerife 11th Nov. - 18th Nov.
Norwegian Cruise 16th June - 23rd June Cruise - Amsterdam 22nd Nov. - 26th Nov.
Yorkshire 17th June - 24th June Christmas Activity - Devon 2nd Dec. - 6th Dec.
Jersey 1st July - 6th July Torquay - Turkey & Tinsel 9th Dec. - 13th Dec.
Majorca 9th July - 16th July Bournemouth - Christmas 20th Dec. - 27th Dec.
Newquay - Cornwall 19th July - 26th July New Year - Butlins 30th Dec. - 2nd Jan. 2020
Isle of Wight 29th July - 2nd Aug 2020
Canary Islands Cruise 4th Aug. - 16th Aug. Caribbean Cruise 24th Jan. - 8th Feb.
Greece - Hersonissos 19th Aug. - 25th Aug. Disneyland Florida 12th Nov. - 26th Nov.
Bournemouth - Airshow 29th Aug. - 5th Sept.
Salou - Spain 30th Aug. - 6th Aug.
For more information about our holidays please call us on 01202 760311
or email us at admin@lets-go-holidays.com
www.letsgosupportedholidays.co.uk
01202 760311
GUERNSEY, SPAIN AND PORTUGAL 7 Nights
ng 5th April - 12th April
lyi e
F s
o ui
N Cr
• Joining the P&O cruise ship Ventura at
Southampton Docks.
• Includes all onboard meals. Drinks not included.
• Visiting Vigo, Lisbon, Porto and Saint Peter Port.
• Live west end class shows and entertainment
every evening.
• Sightseeing at all the destinations.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
Ref: W1920 Price £1755.00
Joining the P&O ship Ventura.
EASTER - WARNER LEISURE SUFFOLK 5 Nights
17th April - 22nd April ay
id
ol
H
K
• Breakfast, lunch and evening meals included. U
• Visit to Merrivale Model Village.
• Day visit to Africa Alive Zoo.
• Train ride and boat cruise at the Bure Valley
Railway.
• Visit to Great Yarmouth.
• Time to visit shops.
• Evening Entertainment.
• Central pick-up points.
Ref: 19001 Price £1075.00
Evening Entertainment.
FUTURESCOPE - FRANCE 4 Nights
Theme
Park 25th April - 29th April
• All about Theme Parks.
• Hotel close to theme park.
• Breakfast and evening meals included.
• Spending 3 full days in the Theme Parks.
• Spectacular shows.
• 3D rides, thrilling rides for the brave, water rides
plus much more.....
Lunches and drinks are not included.
Ref: W1921 Price £1145.00
Futerscope - France.
WALES - COLWYN BAY 7 Nights
3rd May - 10th May ay
lid
• Breakfast, lunch and evening meals included. o
H
K
• Day trip to Chester Zoo. U
• Great Orme aerial cable car and mines tour.
• Visit to the National Slate Museum.
• Conwy Valley Railway Museum.
• Visit to Puffin Island by boat.
• Ride on the Snowdon Mountain Railway.
• Evening Entertainment.
• Time to visit shops and pier.
Ref: 19002 Price £1295.00
Conwy Valley Railway Museum.
For more details of our holidays please call or visit our website
DEVON ACTIVITY BREAK 4 Nights
ity 6th May - 10th May
c tiv
A • Breakfast, lunch and evening meals included.
K
U • Hotel based activity break.
• Evening Entertainment.
• Range of activities including swimming pools,
water slides, jacuzzi, dancing, snooker, rifle
range, bowls, golf, laser shooting, tennis plus
many more......
• Craft making including pottery, card making,
candle making, woodwork, porcelain painting,
sketching plus lots more.
Ref: 19003 Price £890.00
Craft making including pottery.
ALASKA CRUISE & VANCOUVER 11 Nights
16th May - 27th May e
is
• Breakfast and evening meals included. ru
C
Lunches included when aboard the ship.
Drinks not included.
• Flying to Vancouver, spending 3 nights in Hotel.
• Visiting Stanley Park and China Town.
• Day trip to Vancouver Zoo.
• Ride on the aqua bus to visit Granville Island.
• Joining the Celebrity Eclipse cruise ship for a
seven night cruise visiting Icy Strait Point,
Hubbard Glacier, Juneau and Ketchikan.
Ref: W1922 Price £3295.00 Visiting Icy Strait Point and Hubbard Glacier.
TORQUAY - AIRSHOW 4 Nights
ay 30th May - 3rd June
lid
o
H
K
U • Breakfast, lunch and evening meals included.
• Torquay Airshow.
• A ride on the Dartmouth Steam Railway.
• Day out to nearby Paignton.
• Day trip to Paignton Zoo.
• Time to visit shops.
• Evening Entertainment.
Torquay Airshow.
Ref: 19004 Price £845.00
PORTUGAL 7 Nights
n
6th June - 13th June
Su
• All inclusive 3 star hotel.
• Visit to the Zoo Marine Park and experience the
dolphin and sea lion shows.
• Day trip to the Aqua Show water park.
• Dolphin and whale watching by boat.
• Time to visit local shops and beaches.
• Visit to Krazy World Zoo.
• Beaches.
• Nightly Entertainment.
Ref: W1923 Price £1695.00
Dolphin and Whale watching by boat.
For more details of our holidays please call or visit our website
NORWEGIAN CRUISE 7 Nights
ng 16th June - 23rd June
lyi e
F s • Joining the P&O cruise ship Ventura at
o ui
N Cr
Southampton Docks.
• Visiting Stavanger, Olden, Alesund and Bergen.
• Includes all onboard meals. Drinks not included.
• Live west end class shows and entertainment
every evening.
• Sightseeing at all the destinations.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
Ref: W1924 Price £1795.00
Joining the P&O ship Ventura.
YORKSHIRE 7 Nights
17th June - 24th June ay
id
• Breakfast, lunch and evening meals included. ol
H
K
• Emmerdale Tour and visit to the original U
Woolpack pub.
• Visit to the Heartbeat location.
• Day trip to the National Railway Museum.
• A ride on the North Yorkshire Moors Railway.
• Day out to the Yorkshire Wildlife Park.
• Spend a day in York visiting the Minster and a
visit to Yorks Chocolate Story.
• Time to visit shops.
Ref: 19005 Price £1295.00
Visit to the original Woolpack pub.
JERSEY 5 Nights
Channel
Islands 1st July - 6th July
• Quality hotel.
• Indoor swimming pool.
• Evening Entertainment.
• Breakfast, lunch and evening meals included.
• Day trip to Durrell Wildlife Park.
• Sightseeing aboard the water bus.
• Visit to the Jersey War Museum.
• Time to buy souvenirs.
Ref: 19006 Price £1095.00
Sightseeing aboard the water bus.
MAJORCA 7 Nights
n
9th July - 16th July
Su
• All inclusive 3 star hotel.
• Swimming Pool.
• Evening Entertainment.
• Visit to Safari Zoo.
• Spend a day at the water park.
• Boat excursion visiting the sites of the island.
• Visit to Marine Land were we will see dolphin and
sea lion shows.
• Time for local shops and beaches.
Ref: W1925 Price £1795.00
Spend a day at the water park.
For more details of our holidays please call or visit our website
NEWQUAY - CORNWALL 7 Nights
ay 19th July - 26th July
lid
o • 3 Star hotel.
H
K
U • Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Day trip to Flambards Theme Park.
• Visit to Lappa Valley.
• A ride on the Bodmin Steam Railway.
• Blue Reef Aquarium.
• Day trip to Newquay Zoo.
• Visit to Padstow.
• Time for cream tea and shops.
Ref: 19007 Price £1265.00
Day trip to Newquay Zoo.
ISLE OF WIGHT 4 Nights
29th July - 2nd Aug. ay
id
ol
H
K
• Warner Leisure. U
• Breakfast, lunch and evening meals included.
• Nightly Entertainment.
• Trip to Godshill Model Village.
• A ride on the Isle of Wight Steam Railway.
• Visit to Monkey Haven.
• Visit to the Needles.
• Shopping and cream teas.
Ref: 19008 Price £875.00
A ride on the Isle of Wight Steam Railway.
CANARY ISLANDS & SPAIN CRUISE 12 Nights
ng 4th Aug. - 16th Aug.
lyi e
F s
o ui • Joining the cruise ship P&O Ventura at
N Cr
Southampton Docks.
• Includes all onboard meals. Drinks not included.
• Visiting Madeira, La Palma, Tenerife, Lanzarote
and La Coruna.
• Live west end class shows and entertainment
every evening.
• Sightseeing at all the destinations.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
Ref: W1926 Price £2985.00
Live west end class shows.
GREECE - HERSONISSOS 7 Nights
n
19th Aug. - 25th Aug.
Su
• All inclusive 3 star hotel.
• Evening Entertainment.
• Visit to the Aqua Plus Waterpark.
• Day trip to Aqua World Aquarium and Reptile
centre.
• Fantastic day on a boat trip with a beach BBQ.
• Full day on a jeep safari sightseeing the
wonderful sights of the island.
• Time to visit beaches and local shops.
Ref: W1927 Price £1795.00
Fantastic day on a boat trip with a beach BBQ.
For more details of our holidays please call or visit our websiteBOURNEMOUTH - AIRSHOW 7 Nights
ay 29th Aug. - 5th Sept.
lid
o • Quality hotel.
H
K
U • Evening Entertainment.
• Red Arrows and air displays.
• Breakfast, lunch and evening meals included.
• Indoor swimming pool.
• Ride on the Swanage Steam Railway.
• Day trip to Monkey World.
• Firework Displays.
• Boat trip around the Jurassic coastline.
Ref: 19009 Price £1295.00
Day trip to Monkey World.
SALOU - SPAIN 7 Nights
n
30th Aug. - 6th Sept.
Su
• All inclusive 3 star hotel.
• Nightly Entertainment.
• Swimming pool.
• Day trip to Barcelona (Camp Nou football ground
tour or Barcelona Zoo).
• Spend a day at Costa Caribe Water Park.
• Day trip to PortAdventura Theme Park.
• Visit to Aquopolis Park, where there are dolphin
and sea lion shows.
• Visit to Ferrari Land.
Ref: W1928 Price £1685.00
Visit to Ferrari Land.
BLACKPOOL 7 Nights
ay 9th Sept. - 16th Sept.
lid
o • Travel from central pick up points.
H
K
U • Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Day visit to Blackpool Zoo.
• Visit to Madame Tussauds, Sealife and the
Blackpool Tower.
• Visit to the Blackpool Tower Circus.
• Day at the Pleasure Beach (optional).
• Market and local shops.
• Blackpool illuminations.
Ref: 19010 Price £1195.00
Day at the Pleasure Beach.
BENIDORM 7 Nights
n
20th Sept. - 27th Sept.
Su
• All inclusive 3 star hotel.
• Nightly Entertainment.
• Swimming pool.
• Day trip to Terra Mitica fun park.
• Day trip to Mundomar Marine Park where you will
enjoy dolphin, parrot and sea lion shows.
• A night out at Benidorm Circus.
• Trip to Aqualandia Water Park.
• Visit to Terra Natura Wildlife Park.
• Beaches and local markets.
Ref: W1929 Price £1645.00
Mundomar Marine Park enjoying dolphin shows.
For more details of our holidays please call or visit our websiteTURKEY - MARMARIS 7 Nights
n 3rd Oct. - 10th Oct.
Su
• All inclusive 4 star hotel.
• Evening Entertainment.
• Swimming pool.
• Local markets and beaches.
• Adventure day on a jeep safari.
• Day visit to Aqua Dream Water Park.
• Lazy day on a boat tour snorkelling and enjoying
a beach BBQ.
• Enjoy a Turkish bath and massage.
• Horse safari (optional).
Ref: W1930 Price £1675.00
Adventure day on a jeep safari.
BLACKPOOL 7 Nights
14th Oct. - 21st Oct. ay
id
• Travel from central pick up points. ol
H
K
• Breakfast, lunch and evening meals included. U
• Evening Entertainment.
• Day visit to Blackpool Zoo.
• Visit to Madame Tussauds, Sealife and the
Blackpool Tower.
• Visit to the Blackpool Tower Circus.
• Day at the Pleasure Beach (optional).
• Market and local shops.
• Blackpool illuminations.
Ref: 19011 Price £1195.00
Visit to Madame Tussauds, Sealife and the Blackpool Tower.
MALTA 7 Nights
n
24th Oct. - 31st Oct.
Su
• All inclusive 3 star hotel.
• Evening Entertainment.
• Swimming pool.
• Day trip to Mediterraneo Marine Park were you
will see dolphin and sea lion presentations.
• Day adventure to the Blue Lagoon by boat.
• Visit to the Malta war rooms.
• Spend a day on a jeep safari.
• Visit the village from the film set of Popeye.
• Beaches and local shops.
Ref: W1931 Price £1695.00
Sunset beaches in Malta.
BUTLINS - HALLOWEEN 4 Nights
28th Oct. - 1st Nov. ay
lid
• Butlins in Minehead. o
H
K
• Transport from central pick-up points. U
• Halloween fancy dress (optional).
• Indoor swimming pool.
• Breakfast, lunch and evening meals included.
• Days filled with activities.
• Evenings full of live shows.
• Enjoy a trip on the steam railway.
• Devonshire cream tea to finish of your break.
Ref: 19012 Price £775.00
Halloween.
For more details of our holidays please call or visit our websiteEURO DISNEY 4 Nights
Disney 4th Nov. - 8th Nov.
• 4 Star hotel.
• Swimming pool.
• Breakfast and evening meals.
Lunches not included.
• Visit to Walt Disney Studios.
• 3 Full days at the Disney Parks.
• Disney parade shows.
• Firework displays.
• Meet Disney characters.
• Time to visit shops to buy your souvenirs.
Ref: W1932 Price £1195.00
Meet Disney characters.
TENERIFE 7 Nights
n
11th Nov. - 18th Nov.
Su
• 3 Star all inclusive hotel.
• Swimming pool.
• Visit to Jungle Park.
• Dolphin and whale spotting boat cruise.
• Day trip to Siam Water Park.
• Day trip to Loro Parque to see dolphin, whale
shows plus much more....
• Visit to local markets.
• Enjoy the evening with live cabaret shows.
• Beaches and local markets.
Ref: W1933 Price £1725.00
Enjoy the beaches in Tenerife.
TASTER CRUISE - AMSTERDAM 4 Nights
ng 22nd Nov. - 26th Nov.
lyi e
F s • Short cruise to Amsterdam.
o ui
N Cr
• Joining the P&O ship Aurora at Southampton.
• All meals included onboard the ship.
Drinks not included.
• Canal cruise in Amsterdam.
• Live west end class shows and entertainment
every evening.
• Join in and have fun with all the activities onboard
with swimming pools, spa and cinema.
Ref: W1934 Price £895.00
Canal cruise in Amsterdam.
CHRISTMAS ACTIVITY - DEVON 4 Nights
as
2nd Dec. - 6th Dec. tm
is
• Turkey and Tinsel. hr
-C
• Hotel based activity break. e
Pr
• Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Range of activities including swimming pools,
water slides, jacuzzi, dancing, snooker, rifle
range, bowls, golf, laser shooting, tennis plus
many more......
• Craft making including pottery, card making,
candle making, woodwork, porcelain painting,
Ref: 19013 Price £890.00
Turkey and Tinsel.
For more details of our holidays please call or visit our websiteas
TORQUAY - TURKEY & TINSEL 4 Nights
tm 9th Dec. - 13th Dec.
is
hr • Quality hotel.
-C
e • Pre-Christmas celebrations.
Pr
• Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Live Christmas theatre show.
• A trip to the Living Coast Aquarium.
• Day out to nearby Paignton.
• Day trip to Paignton.
• Time to visit shops.
•
Ref: 19014 Price £825.00
Live Christmas theatre show.
Christmas
&
New Year
CHRISTMAS - BOURNEMOUTH 7 Nights
as 20th Dec. - 27th Dec.
tm
is • Come and join us for Christmas.
hr
C • Quality hotel.
• Breakfast, lunch and evening meals included.
• Evening Entertainment.
• Day visit to Monkey World.
• Christmas Pantomime.
• Bowling.
• A ride on the Swanage Steam Railway.
• Day visit to Monkey World.
• Santa pays a visit.
Ref: 19015 Price £1745.00
Christmas celebrations.
NEW YEAR - BUTLINS 4 Nights
30th Dec. - 2nd Jan. 2020
• 3 Nights of celebrations with live shows.
• Transport from central pick-ups.
• Breakfast, lunch and evening meals included.
• Bring in the New Year at Butlins.
• Indoor swimming pool and Splash Water World.
• Fairground.
• Fancy dress (optional).
• Optional onsite activities including, bowling,
archery and pool.
Ref: 19016 Price £695.00
New year 2020.
For more details of our holidays please call or visit our websiteCARIBBEAN CRUISE 15 Nights
th th
24 Jan. 2020 - 8 Feb. 2020
We fly to Barbados and join the luxurious ship “Azura” where we will
start our magical trip around the Caribbean visiting many islands on
our way. Stopping at a variety of islands, each boasting beautiful
beaches and distinctive cultures. Discover the local cuisine and soak
up the sun with that relaxed Caribbean vibe.
Stopping at St Vincent, St Kitts, St Maarten, Grand Turk, Tortola,
Antigua, St Lucia, Granada and Barbados, you will get the chance to
explore the magical culture of each island.
The cruise ship “Azura” has an incredible choice of facilities from
bars, restaurants, a sports court, spa and theatre. There is plenty of
opportunity to enjoy night time entertainment with live cabaret
tributes, comedy and dancing to name a few.
W2001 Price £3395.00
DISNEYLAND - FLORIDA 14 Nights
12th Nov. 2020 - 26th Nov. 2020
• Breakfast and evening meals included.
• Flying to Orlando.
• Many theme parks including Magic
Kingdom, Epcot, Hollywood Studios
and Animal Kingdom.
• Visits to the well known Sea World and
Universal Studio.
• Kennedy Centre.(optional)
• Visit to Discovery Cove where you can
swim with dolphins.
Ref: W2002 Price £3995.00Terms and Conditions Bookings The terms and conditions will come into effect once we notify you in writing of your holiday booking and your deposit payment has been received. Deposits are 20% of the total cost of the holiday. The remaining cost of the holiday should be settled in full 60 days prior to the start for UK holidays and 90 days for holidays outside the UK. Failure to pay could result in your holiday being cancelled and the loss of your deposit. Provisional bookings can be made over the telephone but all bookings must be confirmed within 14 days with a 20% deposit and a completed booking form. A completed and signed booking form is confirmation that you have read and understood all the information regarding your holiday and that you understand and accept all the terms and conditions. Late bookings Bookings made 60 days or under prior to the holiday commencing must be paid in full when booking. Cancellations In the event that you cancel your holiday providing the time to the first day of your holiday is in excess of 60 days you will only lose your deposit. If you cancel within 60 days (90 days if your holiday is outside of the UK) before the first day of your holiday the cost of your holiday will be charged. If for any reason Lets-Go Supported Holidays is required to cancel your holiday you will receive a full refund or we will offer you the opportunity of an alternative holiday. Lets-Go Supported Holidays have the right to cancel any holiday where the minimum number of clients has not been reached. Insurance Travel insurance is not included in your holiday package. It is the guest’s responsibility to insure they have travel insurance, whether they are travelling abroad or within the UK. If you need assistance with this we can support you in obtaining travel insurance. Let's-Go Supported Holidays will require a copy of your insurance 30 days prior to the commencement of your holiday. In the event of a late booking (within 30 days of the commencement of the holiday) a copy of your insurance will be required with your booking form. Passports It is the responsibility of the guest to ensure that you have a valid passport for your outbound and return journey. Let's-Go Supported Holidays will require passport information at the time of booking or soon after. Medication All Clients medication must be in the form of a pre-packed system such as Boots MDS system or Medisure blister packs that have the original label clearly presented with the guest’s name, dosages and times these are taken on. We cannot accept medication that has been dispensed from original packaging by anyone other than a pharmacist. Personal Valuables & Money Lets-Go Supported Holidays is happy to act as a ‘bank’ – looking after guest’s money if required and handing over smaller amounts as and when required. This will be recorded on a cash sheet where staff & guests must sign each time money is handed over. Guest choosing to hold their own monies do so at their own risk and Lets-Go Supported Holidays accepts no responsibility for any loss or theft. Valuables such as cameras, mobile phones etc are brought at your own risk and we cannot accept responsibility for any loss, damage or theft. Challenging Behaviour Lets-Go Supported Holidays will support guests with their individual needs and will adapt support to each individual. Lets-Go Supported Holidays reserve the right to withdraw a placement or amend scheduled events should an individual display behaviour that pose a risk to the health & safety of staff, other guests or themselves. Care Plans It is the policy of Lets-Go Supported Holidays to ensure a care plan is completed for each guest prior to holiday departure. This is to enable us to provide the best possible support tailored to your needs. We ask you to be honest, clear and concise with your answers and provide as much detail as possible – all information is treated as confidential and is only used for the benefit of the client. We respect your decision to withhold any information, however we cannot be held responsible for any events that arise due to information being withheld. Dietary Needs If you have any specific dietary needs or a special diet, have a food allergy or intolerance you must make this known at the time of booking. Clients with specific dietary needs are to provide a menu stating any food items that are not likely to be readily available at the holiday resort. We will advise the provider and/or provider of meals of needs or allergies and where possible these will be catered for. If they are unable to cater for your dietary or allergy needs then we will advise you of this. Central Pick-Up Points Lets-Go Supported Holidays cannot be liable for any loss or expense incurred due to your failure to arrive at the designated pick-up location at the allocated time. We will wait for 15 minutes from the stated pick-up time, after which we will have to leave to meet the needs of other clients. If you are running late please telephone the number provided in the pick-up information which you will receive in good time prior to the first day of your holiday. We will endeavour to support you if possible. This may mean arranging alternative transport at your expense. Packing & Luggage It is essential that all guests travel with the appropriate clothing, footwear, outdoor wear, toiletries and medication etc. This includes personal hygiene items such as towels and face cloths unless advised otherwise. Luggage is limited to 15 Kilos unless otherwise stated in your holiday information. Injury, Illness, Death or consequent losses Lets-Go Supported Holidays will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless it is proven that such injury or illness was caused by lack of reasonable care or skill on the part of ourselves or the holiday provider, and the performance of our obligations under our contract with you as set out in the terms and conditions of your booking. Accommodation Guests will usually share a twin room with another guest of the same sex unless a single room is requested and is available – this would be at an additional supplement. We do our up most to accommodate requests where possible. Complaints We hope that you do not feel the need to complain; but if you do have any concerns please see a member of staff and we will do our best to resolve this. If you are still not happy you can complete a complaint form which we will investigate and respond to your complaint in writing within 28 days. Please send to:Lets-Go Supported Holidays LTD, 25 Cromer Road, Poole, Dorset, BH12 1NE. Direct Payments We are able to accept Direct Payments under the Direct Payment Scheme. Please speak to your social worker or care manager. Privacy Notice Lets Go Supported Holidays takes privacy very seriously. The information that you provide us with and how we handle it will be in accordance with our data protection policy. You can request a copy of our privacy policy by email at admin@lets-go-holidays.com or write to our correspondence address at: 25 Cromer Road, Poole, Dorset, BH12 1NE. Alternatively, a copy of our privacy policy can be downloaded at www.letsgosupportedholidays.co.uk/privacy-policy.pdf
Lets-Go Supported Holidays Ltd 25 Cromer Road Poole Dorset BH12 1NE 01202 760311 www.letsgosupportedholidays.co.uk admin@lets-go-holidays.com Registered in England and Wales No 08015485
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