Leadership comes first - SUMMER
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SUMMER
CONFERENCE
23-24 JUNE 2021
Leadership
comes first
essential lessons from unprecedented times
23-24 JUNE 2021
Thanks to our participating partners:
Headline Supporters
Conference Supporters and Exhibitors
@cubo_comms #cubosummerconf2021
Contents
4. About CUBO
5. Chair’s Welcome
6. Summer Conference 2021 Programme
8. Virtual Conference Guide
10. Conference Supporter Profiles
SUMMER
CONFERENCE
23-24 JUNE 2021
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About CUBO
CUBO is the association for commercial and campus services professionals
in higher and further education.
With a mission to promote and deliver excellent student and campus experiences we:
n connect members and supports their learning through events, training, research and
best practice;
n enable members to use their skills and business acumen to deliver services and income that
enhance universities;
n work with organisations that share our ethos of using commercial activity to provide excellent,
value for money services that support wider university missions;
n advocate for high quality and innovative campus life activity.
Over 750 commercial and campus services directors, their teams and colleagues make up the CUBO
community. Their responsibility extends across accommodation and residence life, catering and
hospitality, conferencing and summer business, as well as retail, sport, nurseries, security, print and
design, arts venues, soft FM, hard FM, timetabling, digital services and even the whole estate.
CUBO’s members are generally represented by the most senior member of staff responsible for the
strategic development and management of a university’s commercial activities and campus services.
CUBO also administers the UUK Code of Accommodation Practice – protecting students’ rights to a safe,
good quality place to live at 146 higher education establishments.
Through the Covid-19 pandemic, CUBO has contributed to government consultations on student
accommodation and quarantine arrangements, while providing members with essential networking
and updates, both digitally and virtually.
Enquire about membership:
Jan Capper, Chief Executive T: 07931 153885 E: jan.capper@cubo.ac.uk www.cubo.ac.uk
SUMMER
CONFERENCE
23-24 JUNE 2021
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“
Everyone in
commercial
services will find
something
valuable to take
“
away from the
event.
Chair’s Welcome
On behalf of the CUBO Board, a warm welcome to Summer
Conference 2021 to our members, partners and guests.
Words can fail when thinking about this year, but for me (and I suspect many of you) it’s been
challenging, exhilarating, depressing, engaging, exciting and tiring – sometimes all at the same
time! I hope this CUBO conference can be a haven and respite in the year, and that we can all take
some time out to reflect, learn lessons, understand how to address the future and be stimulated
to be the best leaders that we can be.
The programme has been carefully developed to reflect the wide portfolio of commercial and
campus services that CUBO members lead and manage. Whether you can make the whole
conference, or can only drop into to specific sessions, everyone in commercial services will find
something valuable to take away from the event. The Team Ticket has opened up the conference,
so it’s great to provide this opportunity to more staff then ever from across the sector.
It’s important to thank to both members and partners, who support us throughout the year
and have contributed to making every CUBO Conference and event such a great experience.
A particular thanks however to Phil Scott as Chair of the Conference Committee and Jan Capper
and the team for organising CUBO Summer 2021.
I am sad that we cannot meet in person again this year, but one of the positives from the
pandemic has been the flexibility and imagination shown in the sector: from almost nothing,
we have learnt how to create engaging and informative virtual meetings and conferences, and
the zero carbon meeting is here to stay. However, I don’t believe that this can replace all the
networking opportunities provided by a real world conference, so I’ll see you next year in person!
With best wishes
Jo Hardman, CUBO Chair and Director of Commercial Services, Lancaster University
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SUMMER
CONFERENCE
23-24 JUNE 2021
Programme
Day one: Wednesday 23rd June
9.00am - 10.00am Welcome and CUBO Update
n Chair Jo Hardman, Director of Commercial Services,
Lancaster University and CEO Jan Capper
10.00am - 11.00am Keynote – Nick Watt - Political Journalist
n The Political Landscape and Likely Impacts on Higher Education
11.30am - 12.30pm Keynote - Kate Nicholls - CEO, UK Hospitality
n Reshaping and Recovery of Hospitality
12.30pm - 1.30pm Lunch break – Time to browse the exhibition
1.30pm - 2.30pm Keynote - The New Rebellion Generation Alpha:
Changing the World by Stealth.
n Insights into the Gen A activism strand and the effects of Covid-19
from a new Beano Brain white paper published in 2021 -
Helenor Gilmour and Peter Maginn, Directors of Insight, Beano Brain
2.45pm to 3.45pm Breakout sessions
n Identifying and Exploiting New Commercial Opportunities -
Grant Vernon, Innovations Network
n Next Steps for Campus Sport - Dan Tilley, Director of Sport,
University of Nottingham and Phil Steele, Director of Sport and
Commercial Services, UEA and Keith Morris, Head of York Sport,
University of York
n New Models: Co Living and the Student Hotel -
Ian Jones, Deputy Director, ACS, The University of Sheffield and
Frank Uffen, Partner at the Student Hotel and Co-Founder, Class Foundation
4.00pm - 5.00pm Panel Debate – The Future of Student Accommodation
n Chaired by Nick Watt
The Panel
Nick Hillman, Director of HEPI
Sarah Jones, Cushman and Wakefield
Sarah Randall Paley, Director of Finance at Lancaster University
and Chair of BUFDG
Dean Spears, Director of Campus Facilities, University of York
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Day two: Thursday 24th June
9.15am - 9.45am Conference Energiser - Bami Kuteyi
n A Wellbeing and Productivity Session like you’ve never seen before!
Light exercise to set you up for the day.
10.00am - 11.00am Keynote – Terez Rijkenberg, Strategy Coach
n Strategies for Leading through Periods of Ambiguity and Disruption
11.30am - 12.30pm Breakout sessions
n Building Resilient Teams
Louise Edward - Holland, HR Director at NTU
n Sustainable Accommodation: Why it matters and how we’re achieving it -
James Tiernan, Head of Energy and Environment, UNITE Students
12.30pm - 1.30pm Lunch break – Time to browse the exhibition
1.30pm - 2.30pm Case Study – Creating Effective Hybrid Events
n Erin Cooke and Alex Penn, Warwick Event Services
2.45pm to 3.45pm Breakout sessions
n Principles of Effective Stakeholder Management - Rody Vonk, Entrepreneur
n Re-energizing Campus Catering - Gavin Brown, CEO, Leicester Services
Partnership, The University of Leicester and Ben Collier, Head of Retail,
Catering and Hospitality, Manchester Metropolitan University
n Supporting staff with their mental health and wellbeing -
Robyn Guillaume-Smith, Programme Manager,
Mentally Healthy Universities Programme, Mind
4.00pm - 5.00pm Keynote – David Meade
n Lead With Your Head
5.00pm - 5.15pm Virtual Conference Close
n Thanks and Competition Winners!
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CONFERENCE
23-24 JUNE 2021
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Virtual Conference Guide
Platform
EventsAir is a single platform that includes a Conference, Exhibition and Meetings Hub. It is provided and
hosted by our Platinum Partner, Warwick Event Services.
Tickets and Access
There are two ticket types:
n Team ticket allows unlimited staff from a university to attend.
If your university bought a team ticket, you will have registered or can register here for your individual
login: CUBO 2021 Summer Conference Wed 23 Jun 2021 - Eventbrite. It will be emailed by Monday
21st June. Later registrations are possible.
n Individual ticket – your individual login will be emailed by Monday 21st June.
One login for the whole event
Your individual login is your unique link to access the platform, within which you can access all
conference sessions, the exhibition and meeting hub.
With your login, you will receive a Delegate Guide to the conference platform showing you how to create
your profile, view and join conference sessions, visit the exhibition, connect with other attendees and
more. Please do take some time to set up your profile and upload a photo (not only will this gain you
250 competition points - see below - it will make connecting and networking easier), along with other
information such as job title and social media.
Competition: Participation = Points = Prizes!
Get really involved with the conference and you could win one of three great prizes! Points are earnt for
engaging in different ways – see below – with Amazon vouchers awaiting the most active delegates.
n 1st prize: £250
n 2nd prize: £150
n 3rd prize: £100
Activity Points Awarded
Attend a conference session 500
Visit an exhibition stand 500
Ask a question 250
Answer a poll 250
Upload a photo 250
Exchange contact information 250
Schedule a meeting with an exhibitor 1000
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Virtual Conference Guide
Exhibition
15 CUBO corporate partners are showcasing their services in the virtual exhibition. Visit them in the
breaks during the conference on 23 and 24 June, or on 21 and 22 June, before the conference begins!
Simply log in to the platform and click Virtual Exhibition. In the exhibition, you can download information,
watch videos, live chat or make an appointment. Visiting a stand and scheduling a meeting will earn
you big points in our prize draw – and Baxter Storey have their own prize draw! A bottle of their Searcys
champagne and a BaxterStorey@Home voucher could be yours if you visit their stand or meet with
Baxter Storey!
Wellness
It’s been a tough, tough year for commercial services staff, so as well as two conference sessions on
team resilience and staff mental wellbeing, we’ve included a Wellbeing and Productivity Session to
start Day Two, led by the amazing Bami Kuteyi, who gave the recent CUBO Residence Life Conference
a wonderful energizer. Bami and her team empower high-performing teams from organisations like
Google, Vogue, Nike, Puma, JD Sports and our very own University of the Arts, London! Thursday 24th
June 9.15 - 9.45am.
Contact
Technical, system or access enquiries - if you have any platform queries during the conference or access
issues with EventsAir please click on the Help button within the EventsAir platform or email the events
team on erin@wce.co.uk
General enquiries - please contact Claire on admin@cubo.ac.uk
SUMMER
CONFERENCE
23-24 JUNE 2021
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Supporters/ Exhibitors
Conference Supporter/Exhibitors
Profiles
Unite Students Warwick Services UK
Is the UK’s largest and most established manager and developer An event production company with a reputation for the design,
of purpose-built student accommodation. It provides a home for build and delivery of events that truly stand out for all the right
around 50,000 students, in more than 140 properties, across 28 reasons.
leading university cities in England and Scotland. Unite works in Conference, Exhibition, Hybrid and Virtual all feature within
partnership with more than 60 Higher Education institutions and our field of expertise. Developed over 3 decades from a team who
also lets rooms directly to students. Unite’s purpose is to provide simply love events, we are driven by our excellent work ethic,
a home to its culturally-diverse customers, offering them a strong technical expertise and creative energy.
foundation for academic and personal success. Named after our Managing Director and not our location, we
Founded in 1991 in Bristol, The Unite Group plc is a FTSE250 work across the UK and Northern Europe, with offices in Exeter,
company, listed on the London Stock Exchange, employing more Edinburgh, Swindon and Belfast. Whilst we have developed and
than 1,250 people. It pursues a sustainable growth strategy, expanded our services over the years, we remain focused on
designed to make the most of the resilient nature of the student delivering the desired results for our clients, and it is through
accommodation sector. Unite is the founder and major donor of these close working relationships that we have established what
the Unite Foundation. Since 2012 this has provided free student we have become today.
accommodation and financial support to 160 young people in the Events range from conventions, to research conferences,
UK who lack family support. new product launches, graduation ceremonies, Gala dinners and
Exhibitions. No one client is too big or too small only the way we
www.unitestudents.com think about how it can be delivered.
www.warwickeventservices.com
UPP
UPP is the UK’s leading provider of on-campus residential and
academic accommodation infrastructure. We have over 36,000
rooms in operation or under construction through long-term,
bespoke partnerships with 15 world-leading universities. With
approximately 1,000 employees, since 1998 we have invested
over £3bn in the UK higher education sector and provided homes
to over 400,000 students.
www.upp-ltd.com
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@cubo_comms #cubosummerconf2021Baxterstorey Campuslife
We ensure our food makes a difference! Adding value to the Is the UK’s premier student communication specialist and student
student experience through local, fresh, sustainable food is at engagement service. Working alongside over 85 of the UK’s
the top of our agenda. We use our 17 years of experience and leading higher education institutions and private accommodation
knowledge, to make sure our partnerships deliver maximum value providers, we offer a wide spectrum of marketing and content
for you, your students and staff. This means bespoke operations generation services with innovative, exciting and creative
that are tailored at every opportunity. We don’t do off-the- solutions that engage a university department with students on a
shelf solutions or centralised procurement deals. Instead, we huge range of issues, information and services.
concentrate on bringing great food and hospitality services to
campus We are honest and bold, continuing to challenge ideas www.campuslife.co.uk
and brave enough to say no. Creating great food experiences is
what we do best’.
www.baxterstorey.com
Gather & Gather
Have a 6,000 strong plus team and operates across 600 sites,
feeding an estimated 200,000 people every day across the UK
Collegiate and Ireland. Our services range from small café bars through to
extensive campuses and include every aspect of staff feeding,
Is the forefront investor and developer partner in the production hospitality, events, fine dining, vending and commercial
and operation of class-leading student housing projects across operations.
the UK and Europe Within every site Gather & Gather has taken on, catering has
fast become the hub of the organisation and has become the
www.collegiate-ac.com catalyst to changing a transactional mealtime to an opportunity
for people to come together and enjoy an experience.
In 2018 we made a commitment to actively develop a strategy
that would see us bring the same impact into the Higher Education
Sector as seen when Gather & Gather disrupted the workplace
sector in the mid-2010s. Our Higher Education strategy is evolving
as we learn more about the sector but has resulted in becoming
new partners for Oxford Brookes University and UCL since 2019
Forbes Professional www.gatherandgather.com
Forbes Professional your trusted laundry partner
Forbes Professional provide comprehensive commercial laundry
solutions for Universities across the UK. We have over 30 years’
experience in the commercial laundry sector and are backed by our
award winning service department.
We work closely with universities to deliver a laundry solution
that is designed to meet the requirements and needs of both the
University and the students. We install the latest energy efficient
Maytag washing machines and tumble dryers fitted with contactless
Quadient
card payment technology featuring Apple and Android pay. Makes incoming parcel management simple and convenient.
Our tailored laundry solution starts with the initial planning and With greater than 20% of retail sales in the UK now generated
CAD design of the laundry room right through to installation of the online, parcel volumes continue to grow, exceeding 2.8 billion
machines and continued on going service support. parcels and packets in the UK in 2020. Intelligent Parcel lockers
from Quadient provide secure, convenient parcel storage, ideal
www.forbespro.co.uk for universities and purpose-built student accommodation aiming
to provide a valued service to students, faculty and staff to meet
demand. Quadient has supplied a network of lockers in more than
12,000 locations and is one of the largest parcel locker suppliers
globally.
www.quadient.com
Circuit
Is the managed laundry partner of choice for UK universities,
designing, supplying and servicing on-site laundry rooms in
university halls and accommodation throughout the country.
www.circuit.co.uk
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@cubo_comms #cubosummerconf2021Homes For Students JLL Higher Education
Provides first-class student accommodation, offering our tenants Is a specialist team providing strategic property advice to
top rated facilities for education, engagement and wellbeing. universities, with particular experience in student housing
We are the UK’s largest independent student accommodation partnerships. We produce estate strategies, demand studies,
provider with over 30,000 beds across 47 cities. Our continued business cases, and option appraisals, and assist delivery by
success is down to our understanding of the sector with industry pulling together the full spectrum of JLL’s technical property
experts delivering results-based performances for our clients. advice and services.
We provide the full range of residential management services
including marketing; lettings; turn-key projects and fit-outs; www.jll.co.uk
as well as hard and soft FM to provide an integrated assets
management strategy.
www.abouthomesforstudents.com
StarRez
700+ happy customers say it all. StarRez is used by student
housing professionals worldwide to handle everything from
Pelican Procurement Services assigning rooms in bulk, or helping students choose their own
roommates to something as simple as tracking package delivery.
Is a procurement food and beverage supply chain specialist
Intuitive, easy to use and adaptable to your organisation’s
and provider of an award-winning P2P procurement system.
needs, what makes StarRez stand out from other solutions is our
We deliver savings on both product purchases and back office
commitment to our customers. We consider this a long-term
processes.
relationship resulting in happy customers with highly satisfied
We listen to the needs of our customers which is why our
residents.
service is bespoke to each organisation’s requirements. We take
responsibility for managing suppliers and prices for the duration
www.starrez.com
of the contract period. We suggest new ways to enhance your
food service offering with specific skills in sustainability and ‘Food
for life Served Here Award’ implementation.
Our CIPS-qualified procurement specialists have an in-depth
knowledge of the food service industry and EU procurement law.
Our cloud-based P2P system, Pi, will improve your operational
efficiencies by automating supplier payments, ordering,
management reporting, managing stock, menu costings and
allergens whilst linking to EPOS sales data. Subway®
Has over 2,500 stores throughout the UK and Ireland, of which
www.pelicanprocurement.co.uk 800+ are in non-traditional locations, such as universities/
colleges, hospitals and transport hubs - a proven business
partnership. With a focus on making delicious Subs, wraps and
salads, Subway® has built up a vast and loyal customer base
www.subwayfranchising.com/property/non-traditional
Washstation
In 2010 Washstation started supplying launderette services to
the UK HE sector; focussed on service quality and putting end
users first. Today these values remain fundamental to what we
do however, with new ownership and a pioneering spirit for
adventure, we are rewriting the rules. We don’t believe that our
Student Roost
service segment is delivering a great experience for users and We aim to provide the very best experience for you to make the
change is needed. So, we have created a team who are extremely most of student living. We’re in great locations, with well designed
passionate about what we do and given them a place to do their facilities, a personal level of service and you’ll find that we offer all
best work. In our first year they have delivered a completely of this, at a very competitive price.
digital laundry room from scratch. This is just the start.
www.studentroost.co.uk
www.washstation.co.uk
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and Campus Experiences
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