KEEPING YOUR FLIGHT PLAN - ON TRACK - DHL Guide
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2 Keeping your flight plan on track Introduction03 Why partner with DHL? 04 What can you ship with DHL? 05 Our Services 06 Optional Services & Surcharges Customs Services 10 12 07 13 Shipping Tools & Tracking 14 Advance Shipments 15
Keeping your flight plan on track 3 INTRODUCTION DHL EXPRESS-OUR EXPERTISE IN AVIATION DHL operates a global fleet of over 280 aircraft, serving over 500 airports. Therefore, we understand the importance of keeping your aircraft in the skies, preventing costly AOG situations or delivering your time critical components to production sites around the world. 15 OUR GLOBAL NETWORK The strength of our global network provides you with a market leading time-definite, door–to-door international delivery service available to over 220 countries and territories around the world. Our Express network is designed to ship; • A variety of aircraft spares • Airworthiness certificates & technical documentation • Time sensitive components used in aircraft manufacture 05 Our AEO status and TAPA accreditation also ensures your shipments are cleared in the fastest and most secure way possible.
4 Keeping your flight plan on track WHY PARTNER WITH DHL EXPRESS? THE BENEFITS OF USING DHL EXPRESS Whether you’re an Airline, MRO or Tier 1-3 OEM you can be rest assured that your deliveries will arrive exactly at the appointed time; using our service will also provide you with the following benefits: 01 SPEED • Use our international time definite services to benefit from cost savings vs. AOG specialists. • Our export and import services provide the speed to support just in time production, helping you to lower your inventory costs. 02 TRACEABILITY • Our tracking tools provide in-transit visibility of your MRO related spares, to ensure your scheduled Part 145 maintenance activities stay on track. • Visibility of your time critical documentation also supports you with your back to birth traceability. 03 RELIABILITY • Our consistently high levels of service help you prevent AOG situations, protecting your bottom line and reputation in the skies. • Our reliable service also helps you keep production lines running if you’re a component manufacturer.
Keeping your flight plan on track. 5 WHAT CAN YOU SHIP WITH DHL EXPRESS? SHIP A RANGE OF AIRCRAFT SPARES, COMPONENTS & DOCUMENTS Our current customers have shipped a range of aircraft spares, time critical components and urgent documentation. You can send consignments up to 3,000kg’s containing individual pieces up to 300kg or 300cm in length. A SAMPLE OF WHAT WE HAVE SHIPPED • Digital Flight Recorders • Electronic control units • Nuts and Bolts • Aircraft Seats • Display Screen Avionics • Fuel Nozzles and Covers • Landing Gear Levers • Aviation Hand Tools • First Aid Kits • Pilot Headsets • Anti-collision Lights • Engine Pistons THE DOCUMENTATION WE HAVE SENT We know documentation plays an important role in the Aerospace Sector and our existing customers have shipped the following items. Airworthy Work Logs Technical Manuals Certificates
6 Keeping your flight plan on track EXPORT SERVICES Our export services provide you a fast and reliable delivery experience to more than 220 countries and territories around the world.
Keeping your flight plan on track. 7 EXPORT TO YOUR LINE STATIONS, REPAIR VENDORS OR PRODUCTION SITES Whether you need your aerospace shipments delivered before the start, middle or end of the working day, our range of export services provide you with secure door-to-door delivery as well as full track and trace visibility. EXPRESSWORLDWIDE Delivery by the end of the next possible working day. n Available to more than 220 countries and territories uitable for individual pieces up to 70kg and shipments S n up to 3,000kg US NEXT DAY SERVICE If you are shipping to the USA, our US Next Day EXPRESS12:00 service is available from selected UK postcodes. Your shipment will be collected earlier in the working day so that it can depart on a flight to Delivery before 12:00 noon on the next possible working day. the USA later the same evening. Traveling n vailable to selected postcodes in 84 countries and A overnight, your shipment will arrive at our hub Territories in Cincinnati one day earlier than our regular service to the USA, enabling delivery later n Money-back guarantee* that day. n uitable for individual pieces up to 70kg and shipments S up to 300kg There is no additional charge for this service. To check if it’s available from your collection address, please check the DHL Capability Tool EXPRESS9:00 dct.dhl.com or call DHL Customer Services on (10:30 TO THE USA) 0844 248 0844. n elivery before 9:00am (10:30am to the USA) on the D next possible working day. n vailable to selected postcodes in 35 countries and A territories n Money-back guarantee n uitable for individual pieces up to 30kg and shipments S up to 300kg ECONOMYSELECT Delivery within a defined number of working days. TRANSIT TIMES AND COVERAGE n Available to 32 countries and territories across Europe To check transit times and the availability of n uitable for individual pieces up to 70kg and shipments S DHL export services between a specific origin up to 3,000kg and destination address, please refer to the DHL Capability Tool (DCT) at dct.dhl.com *Additional terms and conditions apply – see dhl.co.uk/express for details
8 Keeping your flight plan on track IMPORT SERVICES Our import services allow you to arrange for a shipment to be collected in another country and delivered to the United Kingdom or a third country. IMPORT COMPONENTS AND DOCUMENTATION TO YOUR UK HANGERS OR PRODUCTION SITES Your aerospace imports are collected by DHL Express in the origin county and travel door-to-door through our fully integrated network. IMPORT SERVICES With our DHL Express Worldwide Import product, you can import shipments from over 220 countries and territories in the world. If you need a faster delivery, our DHL Express 12:00 and DHL Express 9:00 services are available for import as well as DHL Economy Select for less urgent shipments from Europe. THIRD COUNTRY SERVICES Our Third Country Services allow you to arrange international shipments without them having to pass through the UK. Please see below for an example. GERMANY UK FRANCE Line Station Line Station DHL Germany moves the inventory directly to France
Keeping your flight plan on track 9 AIRSIDE DELIVERY SERVICE If you need to collect or deliver shipments from a restricted area of an airport then you can rely our Airside Delivery Service. DEVELOPED IN PARTNERSHIP Our Airside Delivery Service was developed in partnership with a leading Manufacturer and is available to Airlines, MRO’s and Tier 1-3 OEM’s. up to 25kg Send or collect Send items shipments from 36 weighing up European Airports to 25kg’s Available to DHL Account Holders Only FIND OUT MORE Contact your DHL Account Manager to find out more.
10 You’re built Keeping your for flight flight. plan We’re on track built to deliver. OPTIONAL SERVICES & SURCHARGES Our current aerospace customers use a range of optional services & surcharges to deliver their international shipments.
You’re built Keeping for flight. yourWe’re flightbuilt plantoon deliver. track 11 OUR OPTIONAL SERVICES Our Optional Services can help you clear your shipments faster, deliver items on weekends, protect components from loss or damage or your support your sustainability goals by carbon offsetting. Saturday GoGreen Duties & Taxes Paid Shipment Insurance Delivery/Collection Climate Neutral For the full list of optional services, please visit dhl.co.uk/en/express/optional_services OUR SURCHARGES We understand in certain situations you may be shipping items that require special handling. If this is the case, we will levy a fee for components that fall outside our standard operational capabilities. >70kg >120cm Overweight Oversize Piece Non-Stackable Full Dangerous Piece (>70kg) (>120cm) Pallet Goods Lithium Batteries Limited Section II Quantities (966, 969) For the full list of surcharges, please visit dhl.co.uk/en/express/shipping_advice/surcharges
12 You’re built Keeping your for flight flight. plan We’re on track built to deliver. CUSTOMS SERVICES Our current aerospace customers use a range of standard and non-routine customs clearance services to clear their shipments faster.
You’re built Keeping for flight. yourWe’re flightbuilt plantoon deliver. track 13 OUR CUSTOMS SERVICES To ensure your time critical parts and documentation arrives as quickly as possible, we can offer you a range of standard as well as non-routine custom-clearance processes, tailored to your aerospace needs Clearance Broker Notification Bonded Transit Export Declaration Authorisation For a full list of customs charges, please visit dhl.co.uk/en/express/customs_support.customs_services
14 Keeping your flight plan on track SHIPPING TOOLS & TRACKING OFFLINE & SHIPPING TOOLS INTEGRATED ONLINE We have a range of shipping tools to streamline your shipping process and reduce the time SERVICES needed to prepare and send shipments. Whether you’re sending one shipment a month or thousands a day, DHL has a solution for you. EasyShip MyDHL+ EDI & XML Services TRACKING For your convenience, we offer several methods of tracking your aerospace shipments as indicated below. Please contact your DHL Account Manager to find out more. Online Text Customer DHL Proview Email Tracking Message Services
You’re built Keeping for flight. yourWe’re flightbuilt plantoon deliver. track 15 ADVANCE SHIPMENT DHL can offer you an Advancement Shipment Service which can help you save time in preparing transport labels depending upon your Aerospace needs. You can create pre-printed labels in advance and determine how long the label is valid for. 01 HOW IT WORKS The Airline Technician informs their US OEM that an aircraft part Example-a UK Airline sending an aircraft component off for repair. needs repair. 03 01 02 The US OEM sends out a temporary part containing a pre-printed DHL waybill, valid for 3 months. (UK) AIRLINE (FRANCE) OEM REPAIR VENDOR 03 The Airline Technician sends out the faulty part to the OEM’s repair vendor (US) OEM based in France, using the DHL pre-printed label. 02 FIND OUT MORE To find out more please contact your Account Manager.
CONTACT US DHL International (UK) Limited. Southern Hub Unit 1, Horton Road Colnbrook Berkshire SL3 0BB For further information, please visit dhl.co.uk/express or call our Customer Services team on 0844 248 0844. Valid: 03/2020
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