JL Properties 2021 - Apartment Manual 2019 - ESN Malta
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Apartment
Manual
2019
JL Properties 2021
1
We are a short-let company specializing in the provision of quality accommodation to language schools
and foreign students coming to Malta for internships. Our team manages a wide spectrum of tailor-made
solutions that can be inclusive of all bills, cleaning expenses, maintenance and possible unforeseen issues
that could crop up from time to time. Unless otherwise specified, we try our best not to place students
with others that speak their same mother tongue, thus encouraging the use of English, and thus making
integration faster and easier for our clients.
Thanks to a wealth of experience in the property and management industry, along with an advanced
online system to help manage different requests simultaneously, we guarantee a top-notch service. We
offer professional cleaning services on arrival/departure and may also include weekly cleaning, as is the
case with the language students we cater for. We also carry out regular inspections on all our properties
to ensure that the high quality we have become so well known for is maintained throughout. Moreover,
any unforeseen issues related to maintenance or specific requests are usually dealt with on the same day,
provided the request is lodged with our team by 1500hrs.
In line with our commitment to safeguard our environment, all our apartments have been fitted with
energy-saving appliances and all our tenants are provided with recycling bags to help promote the
separation of waste. We have also invested heavily in coin-operated meters to ensure there is no
unnecessary wastage of electricity. The reason for these ‘green’, Progressive initiatives is two-fold: a
sustainable business and an equally sustainable environment.
Our business relies heavily on online reviews, which makes it imperative for us to continuously offer high-
end, top quality accommodation, together with a professional customer-oriented service in our quest to
remain
2
Contents
Internet: .....................................................................................................................9
Garbage Collection: ....................................................................................................9
Fuse box ...................................................................................................................10
If there is a power cut; ..............................................................................................10
Safety. ......................................................................................................................11
Climate Control (Ac) / Coin meters ...........................................................................12
3
General information.
Minimum age – 18
Residence type – shared apartment / entire apartment
Single bed type room, Double bed type room, Twin room & Triple room.
Studio, One-bedroom apartment, Two bedrooms apartments, Three bedrooms apartments & Four
bedrooms apartments all available on request.
Sample
Single Bed room private
room Type Double bed price bed price bathroom
Single
bed € X.XX € X.XX € X.XX
Double (free upgrade) only one person can sleep
bed extra guest will have to pay extra € X.XX € X.XX € X.XX
2
Twin Single X per
Room Beds € X.XX person € X.XX
X per
Double A couple paying for a bed but they want to person
bed stay in the same room € X.XX sleeps 2 € X.XX
Twin for 2 single
sole use Beds To be used only by one person € X.XX N/A € X.XX
Double
bed To be used only by one person € X.XX N/A € X.XX
1
Apartme Bedroo
nt m Double bed (maximum 2 people) € X.XX N/A N/A
Can be also used as a single room + private
bathroom (free upgrade) € X.XX N/A € X.XX
2
bedroo 2 Bed rooms. (bed types on request)
ms Maximum 4 People € X.XX N/A N/A
Can be also used as a one bedroom
apartment (free upgrade) € X.XX N/A N/A
3
bedroo On request as we don’t have a fixed price
ms for this. N/A N/A N/A
4
Most of the apartments are accessed by lift
Room furnishing - Modern decoration
Board Basis - Self-catering
Smoking - Smoking is strictly not allowed in the apartment.
Climate Control in Bedrooms runs on a pay as you go meter –
Optional at a fixed rate: Heating in winter can be used, 20hrs per week are free of charge. Anything
over and above runs on a pay as you go meter. In summer, ventilator is provided in every bedroom.
A/C is available on a pay as you go meter.
Check in Time - 14:00hrs or later. Check out Time - 10:00am
Any other arrival before 14hrs will be taken to a recreational area (restaurant, Lido or bar) shuffle
services will be provided to their accommodation after 14hrs.
Our Taxi Drivers will make sure that all students are taken to their accommodation and safely
entered their accommodation.
All student departing will be notified a day before via email with the time of pick up and any other
addition information. Students who are departing late can stay in the shared areas but must leave
the room to be cleaned for the next guest.
Accommodation Deposit - Credit card authorization will be taken upon arrival and will be used as a
form of deposit against any damages. If you do not have access to a credit card, then a cash deposit
of Euros 100 will be taken and returned on departure date (providing no damages have been
found)
5
Cleaning
JL Properties with their sister company JL Cleaning puts clients rest of mind first and we are aware
that cleaning is a priority in this industry. Therefore we have invested in EV 3000i 170° C (340 ° F)
hot dry steam means: Fat dissolving… Disinfection; Bacteria eradication; Odor neutralization;
Human health and environment protection from chemicals, but above all it is easier, faster, and
more ecologicaly clean! All our apartments are cleaned with the EV 3000i.
The cleaners will change shoes before entering any apartment they will have a pair of shoes which
will be used in apartments only to avoid carrying any bacteria from outdoors.
Apartments are cleaned on arrival and once a week, one full clean. In between cleaning, students
are expected to keep their apartments in an orderly manner, including washing their own dishes
and removing garbage Linen per person - Bed linen, 1 Bath Towel and 1 Small Towel is provided.
However, students should bring their own beach towels. Bed linen is changed once a week
Laundry - Washing Machine facility is provided in the residence Facilities – Fully equipped kitchen,
including microwave. Living and dining area with balcony. Iron and ironing board available in each
apartment.
6
JL Properties has introduced the low budget apartments.
The low budget apartment will consist of the same standards of apartment.
The Student will have a fixed monthly rate excluding bills. Cleaning will only be done prior arrival.
The rentals of water, electricity, gas and internet and the consumption thereof of the leased
property is to be paid promptly by the student on demand by JL Properties. As the property is a
listed as a holiday letting premises, water and electricity will be charged at the government rate for
commercial premises. Air-conditioning units are only available on a pay as you go coin meter which
is at the expense of the Lessee. No further method of heating or cooling equipment will be
provided by the lessor and will be at the expense of the lessee.
The clearing of baths, sinks, drains and damage to water heaters as well as any ordinary minor
repairs in water, gas and electricity installation up to €58 for every repair are to be borne by the
Student. Major repairs shall be the responsibility of the JL Properties unless caused through the
fault or negligence of the Student.
Before vacating the premises, the Student agrees to the payment of € X amount cleaning fee and
dry cleaning, which will be either charged or deducted from the deposit, depending on whether the
deposit funds were used up to cover any other expenses.
A deposit of one month’s full rent has to be paid on confirmation of the booking & agreement to
all the terms and conditions of the contract. The deposit will be refundable at the termination of
the lease (and only if they are honored. In case of an early departure, the deposit will not be
refunded) and after the room has been cleaned by the housekeeper. Moreover, it will be refunded
only if there are no breakages or damages and if there is no balance remaining for any unpaid
utility bills. If the damages exceed one month rent the student must pay the remaining balance
after calculating the amount of such damage incurred. JL Properties will refund or collect more
funds depending on the consumption of bills when calculated at the end of stay.
The Deposit shall be refunded via bank transfer to the student designated bank account which shall
be communicated to JL Properties at least one week prior to the termination of this agreement.
The refund shall be done within a month after the departure.
7
Maintenance
Students can report any maintenance issues via Email Info@jlproperties.com.mt . Maintenance personnel work
Weekdays between 7:00am until 3:00pm. Service can be guaranteed if reports are logged at reception before 14:00hrs.
During Weekends only urgent issues can be reported by calling the Emergency Number.
urgent issues;
▪ Power cut
▪ Water leaks
▪ Fire
▪ Lost keys
A notice board is placed in each apartment with the following information just in case the students
need any assistance. We also have the 24hrs service any queries can be asked during office hours
after the phone will be handling only urgent issues as per above. Our help line has custom made
videos to assist in any situation.
8
Internet:
Free Wi-Fi in shared areas
Connect / Network: JL Residence
Password: JLguests
Do not forget to insert the password
Garbage Collection:
Please use the bins provided to sort out your waste. Also note that garbage bags should be placed
outside the building on the pavement according to the collection day as shown below.
9
Fuse box: Most of the apartments have the fuse box as you enter the apartment.
If there is a power cut;
First, check if there is electricity in the elevator or other apartments.
Check the main circuit breaker in the apartment (next to the main apartment door in most of the
apartments) as per picture below.
If all the MCB’s are on (facing up) check the other fuse box which is connected to the main supply this
in the common area outside the apartment but in the same building. The power supply you should be
looking for is marked with the same number of the apartment.
Finally check if the main supply is on.
Should be showing the daily consumption
and info.
10Safety.
In case of an emergency please follow the Exit sign.
Do not use the elevator.
Emergency number: 112
In case of a minimal fire problem please use one of the provided
products
Emergency number: 112
All our apartments have a first aid kit. Some are wall mounted and
some are placed in the kitchen visibly.
11Climate Control (Ac) / Coin meters
If the ac is not working first check that the Ac switch is on
The coin meter display should be on.
If Current Credit is marked €0.00 the unit will not turn on.
Please insert coins €1 or €2 to credit the coin meter and the
unit will turn on.
Coins should be inserted in the coin slot
First slot closet to the display is for €1 coins
Second slot is for €2.
Here you have an example of how the coin meter should be
showing if €3 are credit.
Please note that the unit requires to be turned on from the
remote.
12You can also read
