Health & Safety Protocols - Summer Season 2020 Enjoy the Simple Things in Life - Ferien Touristik
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Health & Safety Protocols
Summer Season 2020
Enjoy the Simple Things in Life
Genuine Hospitality meets High Health & Safety Standards
Your stay at a glance
Arrival Guests Rooms Food & Beverage
All guests will be welcomed Each room is thoroughly cleaned All food is served by staff wearing
offering our genuine hospitality, and disinfected with fogger appropriate PPE. In all restaurants
while following all necessary surface disinfection machine steam there is a space between tables for
steps to ensure the health & cleaners and disinfectants upon safe distancing. Reservations are
safety standards that will protect every room change. required to facilitate safe spacing,
all guests and staff members that A/C air ducts, filters and grills are while each table is used by one
are already in the resort. also disinfected upon every room family/ same room guests at a
Our front office staff will offer change. The usage of A/C within time. Appropriate cleaning of all
a secure check in process and rooms is at guests’ discretion. materials and ingredients as well
assist all guests arriving at the kitchen utensils is performed in all
resort. kitchens.
Leisure & Health Services Departure
Facilities Our guests’ health is a priority. Check-out procedures
For this reason, all possible with safe distances &
All guests will relax and enjoy services have already been staff using PPE
their holidays participating in arranged and will be available at
activities and using the facilities their disposal.
of the resort following the
measures that will ensure their
safety.
Arrival
Creta Maris welcomes you and is ready to offer its best services
for an exceptional holiday experience while in Crete
Airport Transfer: only guests of Dedicated staff (Health First Amended check-in hours.
the same room permitted per car Ambassador) and special Check-in: from 15:00 pm
or minibus, which is thoroughly signage informing guests about
disinfected after each use the health & safety measures.
Sanitization of door handles, Secure check-in procedure Special protection glass
surfaces, and buttons with special with safe distances & staff in reception
disinfectant on a regular basis. using PPE
Disinfection and sterilization of all equipment Hands sanitization
such as magnetic room keys, tablets, pens, stations
money & credit cards after each use through a
UV special equipment
Arrival
Social distancing measures Available COVID-19 medical Luggage management
between guests and kit in case of emergency. hygiene measures
employees
Disinfection of the hotel’s Low occupancy operation, Elevators to be
club and transfer cars during the check in and used by one person,
after each transfer check out procedures, families, or guests of
ensuring proper distancing one room at a time,
while urging guests to
use the escalators
Guests Rooms
Authentic Cretan hospitality in spacious rooms, bungalows &
suites with sizeable terraces or private gardens all to yourself
Ηousekeeping staff All decorative items Hands sanitization Social distancing Windows opening to
using PPE and proper (pillows,etc) and printed liquid available in all between cleaning ventilate the rooms
uniforms for the cleaning materials removed from rooms staff and guests and trash pickup on a
procedure. the room daily basis
Guests Rooms
Scheduled full Intensified cleaning of all guest Disinfection of all furniture A/C cleaning and
housekeeping service rooms upon checkout with made of fabric with steam disinfection before every
every three days fogger surface disinfection cleaners and non-toxic, allergy- room arrival
machine free cleaning and disinfectant
materials
Food & Beverage
Wonderful gastronomical delights available on à la carte
or served buffet dining basis at spacious restaurants
All Buffets delicacies will be Extended operation Complimentary Breakfast
served by our staff hours of F&B outlets to Room Service
allow sufficient time &
space for every guest
Seating capacity and Digital menus and menus Individual packaged
tables arrangement to made of a material that portions of specific items
allow safe distance can be disinfected after
each use.
Food & Beverage
HACCP certified, high Hand sanitizer Disinfection of tables and
standard food safety and dispensers at all chairs before and after
quality restaurants and bars each service
Social distancing All staff serving
between staff and food in buffets
guests wearing
appropriate PPE
Leisure & Facilities | Beach & Pools
Beautiful Blue Flag beach with crystal clear waters and
a variety of pools for children and adults
A minimum of 2 meters Loungers will be
between each set of disinfected after every
loungers & umbrella use. Beach towels offered
to be placed on the
loungers
Pools - water recirculation Indoor pool will remain
in all pools every 4 hours | 1 closed due to COVID spread
bather for every 5 sq. m. of avoidance
water
Leisure & Facilities | Activities & Sports
Many options for activities, always thinking of your safety
Activities offered maintening Sports activities with body
social distancing of at least contact (basketball, Football,
2 meters and maximum Volleyball, etc.) will not be
participation number available
Operation only of the
outdoor mini club area
following special cleaning and
disinfection protocols and
social distancingLeisure & Facilities | Spa & Fitness Center
Relax or stay fit during your holidays in the safest way
Spa treatments and Fitness Hammam and Sauna services Disinfection of all Spa and
Center use available with an will not be available due to Fitness Center areas on a
appointment. health & safety measures. regular basis.
Hands sanitization stations Social distancing and staff
using PPEGeneral Facilities & Public Areas
A resort with many outdoor and indoor areas
offering the relaxation that we all need
Maximum capacity established Social distancing in Disinfectant Cleaning and Regular natural
and rearrangement of public hotel’s WC’s, dispensers in public sanitization of all ventilation of all
furniture to guarantee safety shops and other areas surfaces, door handles, areas.
distance between people facilities. sports material after
each useHealth Services
Always caring about our guests, we offer 24/7 health services
A dedicated coordinator (Health Doctors on call 24/7
First Ambassador) is available to provide special care
offering necessary information about to guests
pharmacies, hotel’s doctor as well as
managing any emergency COVID-19
incident may occur.
Doctor and ambulance
available 24/7Departure
A warm farewell full of memories wishing to see you again very soon
Amended checkout Clearlyaccommodation
Contactless displayed
hours. Checkout: up safetyand
payment signage for
electronic
to 11:00am social of
sending distancing
invoices.
Check-out procedures
with safe distances &
staff using PPEGeneral measures
Staff Guests
All Staff members are responsible citizens that care about their Our priority is to follow all measures to protect our guests’
own as well as the guests’ safety. For this reason, they have health and safety. However, guests are advised to follow the
been trained and following all measures that will ensure the proposed measures as well to protect themselves and the
general health and safety. people around them.
• All staff is trained on hygiene and prevention measures • Maintain social distancing at all times
by University of Crete Medical School • Wash and disinfect their hands frequently
• Maintain a good personal hygiene
• Staff temperature will be checked daily • Change daily into clean clothes
• Avoid touching their eyes, nose, and mouth
• Staff equipped with PPE and trained in its correct use to • Cover their mouth and nose when sneezing or coughing
guarantee everyone’s safety • Keep their hands disinfected when in public areas
• In case they do not feel well stay in their room and inform
• Social distancing measures followed the reception by phone, available 24/7.Our partners
To apply all measures and constantly check their effectiveness, we collaborate with the best companies in each category.
TÜV HELLAS is a certification and inspection body, 100% Be Safer is a company providing specialized consulting
subsidiary of the German TÜV NORD Group. TÜV HELLAS and laboratory services. Be safer is a strategic partner of
will certify our resort applying COVID-19 measures. Agrolab accredited laboratory for all lab methodologies
applied in the laboratory analyses.
University of Crete is the provider of all staff trainings on
COVID-19. The Medical School of the UoC is a modern Bio Control is a leader in disinfecting services. A company
teaching and research centre committed to excellence in with a purpose to protect public health as well as the
education and training. aesthetics of the environment that humans work, and live.
HACCP is a systematic preventive approach to food Vodachem, cooperating with the most well-known labels,
safety from biological, chemical, and physical hazards in provides the best solutions in water treatment. Following
production processes that can cause the finished product their consultancy, in combination with the best products
and equipment we ensure safety of our swimming pools
to be unsafe, and design measurements to reduce these
and water around the resort.
risks to a safe level.
Ecolab is the global leader in water, hygiene and energy
technologies and services that protect people and vital
resources. All disinfection & cleaning services to be
completed with cleaning products and protocols that
meet ECOLAB guidelines.The sun, the sea, the tastes, the scents, and the colors of your holidays are
still here to enjoy. We are here looking forward to seeing you.You can also read
