WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020

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WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
WORKPLACE SAFETY HANDBOOK

     COVID-19 WORKPLACE procedure 2020
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
CONTEXT
With the current COVID-19 / Novel Coronavirus outbreak proving to be a situation that
has led to disruption in businesses and general way of life amongst all individuals, the
authorities have laid out safe distancing and safe management measures in order to
minimise the spread of the virus in a bid to ensure that infection rates will continue to
drop and, ultimately, be fully contained.

As a transport provider, Westpoint forms part of the essential frontline services that
ensure business continuity for its many customers. As such, the safety and health of its
staff, passengers, and partners are of paramount importance. To that, the company has
set out a 5-pronged plan - laid out in this procedure manual - to ensure not only
compliance with regulations, but the preservation of wellbeing for all that work within /
are served by the Westpoint network.
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
WESTPOINT’S
                                     WORKPLACE SAFETY PROCEDURE

  PROTECTIVE               FLEET                 HEALTH              REPORTING &           CONTINGENCY
   MEASURES             SANITIZATION           MONITORING          COMMUNICATIONS           READINESS

                                                                                           Infectious / Positive
   Mask-wearing        Ventilation of Buses   Temperature-taking     Non-compliance
                                                                                         case scenario planning

  Safe Distancing      Vehicle Cleaning &      Employee Unwell        Emergency
   Seat Markers           Disinfection           Procedure          Communications

Site Supervision and
                         Hand Sanitisers                            Visitor Monitoring
       Checks
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
WESTPOINT’S
                                       WORKPLACE SAFETY PROCEDURE

  PROTECTIVE                 FLEET                   HEALTH              REPORTING &           CONTINGENCY
   MEASURES               SANITIZATION             MONITORING          COMMUNICATIONS             PLANS

                                                                                               Infectious / Positive
   Mask-wearing        Ventilation of All Buses   Temperature-taking     Non-compliance
                                                                                             case scenario planning

  Safe Distancing        Vehicle Cleaning &        Employee Unwell        Emergency
   Seat Markers             Disinfection             Procedure          Communications

Site Supervision and
                          Hand Sanitisers                               Visitor Monitoring
       Checks
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
1. PROTECTIVE MEASURES
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
MASK WEARING
• In line with national requirements, it is mandatory for all Westpoint’s employees (drivers, bus attendants,
  onsite employees) and employees of sub-contractors to don masks while performing their duties, as
  well as when commuting to and from their workplace.

• The company provides all employees with masks to ensure a
  daily change, as well as additional pieces in the event of an
  emergency (tear, snapping of mask’s straps, etc.); and keeps a
  record of all issuances to ensure that every employee is
  provided with the needed equipment.

• Site supervisors are also provided with masks in the event that
  passengers do require some - but only in genuine
  emergencies, as it is the duty of the individual and respective
                                                                      Example: Masks issuance record
  company to provide these necessary equipment
WORKPLACE SAFETY HANDBOOK - COVID-19 WORKPLACE procedure 2020
MASK WEARING

• All employees are to adhere to this 5-step
  process when donning and removing masks,
  including the thorough washing of hands
  before touching the mask.
• For a video tutorial, please refer to https://
  www.youtube.com/watch?v=BCfyQ_N5IZI
SAFE DISTANCING SEAT MARKERS
• To ensure safe distancing between passengers, alternate seats on all buses must be
  marked with coursed-out labels / red-and-white tape to demarcate no-sitting areas.
• Specifically, each row of seat/bench can only allow for a maximum 1 passenger
  (instead of the usual 2 passengers per bench) to ensure that all individuals onboard
  are seated at least 1 metre apart.
SITE SUPERVISION & CHECKS
• As part of ensuring measures are complied with, Westpoint’s site supervisors are to conduct regular
  checks across all pick-up and drop-off locations twice-daily.
• In addition to standard safety and operational checks, site supervisors are to also monitor the following:
      • Physical distancing between passengers while embarking or disembarking from the vehicle
      • Ensuring compliance with safe distancing seat markers
      • Checking of drivers’ / staff members’ donning of masks
      • Checking availability of hand sanitisers
      • General cleanliness of vehicle interior
      • To record any incidences of non-compliance within daily report to Safe Management Officer
        (SMO)
     • Assist with temperature-taking amongst passengers (where applicable)
WESTPOINT’S
                                       WORKPLACE SAFETY PROCEDURE

  PROTECTIVE                 FLEET                   HEALTH              REPORTING &           CONTINGENCY
   MEASURES               SANITIZATION             MONITORING          COMMUNICATIONS             PLANS

                                                                                               Infectious / Positive
   Mask-wearing        Ventilation of All Buses   Temperature-taking     Non-compliance
                                                                                             case scenario planning

  Safe Distancing        Vehicle Cleaning &        Employee Unwell        Emergency
   Seat Markers             Disinfection             Procedure          Communications

Site Supervision and
                          Hand Sanitisers                               Visitor Monitoring
       Checks
2. FLEET SANITIZATION
VEHICLE CLEANING & DISINFECTION
1. ALL buses plying routes under Westpoint must be cleaned
   and sanitised twice-daily with KLENCO SANIFECT (High-level       Example: Sanifect issuance record
   disinfectant), specifically high-touch surfaces such as:
         •   Grab poles;
         •   All seats (passengers’ and driver’s included);
         •   All window panes; and
         •   Driver’s dashboard and instrument cluster
2. Drivers are to also clean high-touch surfaces with the use of
   sanitised wipes.
3. Westpoint will be providing all bus drivers with the necessary
   sanitisers and wipes.
4. All Westpoint buses are to report to Westpoint HQ for deep
   cleaning as per routine schedule provided.
VENTILATION OF BUSES

To ensure that buses are well-ventilated, all bus drivers are to implement the following ventilation
schedules:
• All buses are to be ventilated upon:
      • Before start of trips;
      • After end of trips; and
      • Each round of complete disembarkation of passengers
• The duration of each ventilation is to be carried out for at least:
      • 5 minutes during peak hours; and
      • 30 minutes during off-peak hour
HAND SANITISERS

1. All buses plying routes under Westpoint will be provided
   with a bottle of hand sanitiser - to be made available to all
                                                                   Example: Hand sanitisers issuance record
   incoming passengers and staff members.
2. It is the responsibility of each driver to check to ensure
   adequate amount of sanitising solution is available in the
   on-board bottle for the next day after the end of his/her
   shift.
3. Site supervisors will also carry a contingency bottle of
   sanitising solution in the event of an emergency. Note that
   should a check be conducted by the site supervisor where
   the hand sanitising dispenser is found not to be present, or
   contains insufficient amount of solution, the matter will be
   considered as a non-compliant event.
WESTPOINT’S
                                       WORKPLACE SAFETY PROCEDURE

  PROTECTIVE                 FLEET                   HEALTH              REPORTING &           CONTINGENCY
   MEASURES               SANITIZATION             MONITORING          COMMUNICATIONS             PLANS

                                                                                               Infectious / Positive
   Mask-wearing        Ventilation of All Buses   Temperature-taking     Non-compliance
                                                                                             case scenario planning

  Safe Distancing        Vehicle Cleaning &        Employee Unwell        Emergency
   Seat Markers             Disinfection             Procedure          Communications

Site Supervision and
                          Hand Sanitisers                               Visitor Monitoring
       Checks
3. HEALTH MONITORING
TEMPERATURE-TAKING
Example: Westpoint staff température log sheet
                                                 ALL Westpoint staff members, including drivers, bus attendants, site
                                                 supervisors, mechanics, and office staff members are to check and
                                                 record their bodily temperature on a twice-daily basis. They are to
                                                 update the internal company staff temperature log through:
                                                      • Office staff: log sheet provided by the SMO daily
                                                      • Offsite staff: provide log through company’s internal WhatsApp
                                                        group chat

                                                 Please note that a failure to do so will be regarded as a non-
                                                 compliance event.
UNWELL EMPLOYEE
In the event that a Westpoint employee feels unwell,
    1. He/she is to report immediately to his/her in-charge, even if symptoms may appear to be mild.
         A. The in-charge is then required to report the matter to the SMO, who in turn will record the incident and
            identities of the nearest colleagues within the office compound, as well as any individuals that had come into
            contact with the unwell employee. The SMO is also to establish communication with the unwell employee via
            Whatsapp/SMS to receive updates on the condition of the employee.
    2. The employee is to consult a doctor immediately if physically able to. The recommended clinic for all Westpoint
       employee is
              Dr. W.K. Koo Clinic,
              Jurong Point
              1 Jurong West Central 2 #01-16A/16B
              Singapore 684446
              Tel: 6792 2669
    3. If the employee is incapacitated or falls unconscious, the office is to be cleared immediately of all employees except
       for those attending to administer medical aid. The SMO is to call 995 for an emergency ambulance to transport the
       unconscious employee to the nearest hospital.
WESTPOINT’S
                                       WORKPLACE SAFETY PROCEDURE

  PROTECTIVE                 FLEET                   HEALTH              REPORTING &           CONTINGENCY
   MEASURES               SANITIZATION             MONITORING          COMMUNICATIONS             PLANS

                                                                                               Infectious / Positive
   Mask-wearing        Ventilation of All Buses   Temperature-taking     Non-compliance
                                                                                             case scenario planning

  Safe Distancing        Vehicle Cleaning &        Employee Unwell        Emergency
   Seat Markers             Disinfection             Procedure          Communications

Site Supervision and
                          Hand Sanitisers                               Visitor Monitoring
       Checks
4. REPORTING & COMMUNICATIONS
TEMPERATURE-TAKING
Example: Westpoint staff température log sheet
                                                 ALL Westpoint staff members, including drivers, bus attendants, site
                                                 supervisors, mechanics, and office staff members are to check and
                                                 record their bodily temperature on a twice-daily basis. They are to
                                                 update the internal company staff temperature log through:

                                                      • Office staff: log sheet provided by the SMO daily
                                                      • Offsite staff: provide log through company’s internal WhatsApp
                                                        group chat
                                                 Please note that a failure to do so will be regarded as a non-
                                                 compliance event, and may result in disciplinary action being taken by
                                                 the company and/or relevant authorities.
EMERGENCY COMMUNICATION
 All Westpoint staff members, as well as staff members of sub-contracting companies are to check the
 WhatsApp group chat/Short Messaging System (SMS), as well as email accounts periodically for updates
 deployed by Westpoint.

     Safe Management Measurement
Whatsapp/SMS blast to all employees
 and sub-contractors on 19 May 2020
VISITOR MONITORING

To aid contact tracing and recording of all visitors to Westpoint HQ premise, the following measures have
been implemented with immediate effect:

     • Minimise all physical meetings at Westpoint Transit’s premises to only those of critical nature;
     • Where physical meetings are absolutely necessary, individuals must maintain a distance of 1 meter
       apart from each other and minimise number of participants at the meeting.

     • All employees are reminded that upon entering and exiting of Westpoint Transit’s premise, your
       visitor/guest must check in and out using the SafeEntry visitor management system.

Please note that a failure to do so will be regarded as a non-compliance event, and may result in
disciplinary action being taken by the company and/or relevant authorities.
VISITOR MONITORING

SafeEntry app QR code scanning poster display
[Left to right]:
1. No-entry areas to ensure safe distancing between critical onsite employees and external visitors
2. Temperature recording, travel declaration form, and SafeEntry app QR code scanning measures to be filled by
   visitors and onsite employees
3. Secondary warnings and SafeEntry instructions
WESTPOINT’S
                                       WORKPLACE SAFETY PROCEDURE

  PROTECTIVE                 FLEET                   HEALTH              REPORTING &           CONTINGENCY
   MEASURES               SANITIZATION             MONITORING          COMMUNICATIONS           READINESS

                                                                                               Infectious / Positive
   Mask-wearing        Ventilation of All Buses   Temperature-taking     Non-compliance
                                                                                             case scenario planning

  Safe Distancing        Vehicle Cleaning &        Employee Unwell        Emergency
   Seat Markers             Disinfection             Procedure          Communications

Site Supervision and
                          Hand Sanitisers                               Visitor Monitoring
       Checks
CONTINGENCY: CONFIRMED CASE
In the event that a confirmed/positive COVID-19 case emerges from Westpoint HQ OR involves an onsite
staff member, the immediate next steps are to be taken are:
1. The SMO is to immediately ensure that the office area where the employee was located at is evacuated,
   with all employees to gather their belongings, and all essential work documents securely stored.
2. Employees are then to evacuate to the front gate of Westpoint’s premise. In the event of wet weather,
   employees are to gather at the carpark area in front of the office section.
        A. All individuals are to wear masks and keep a distance of 1.5m apart from each other at all times.
3. The SMO is to conduct a head count, and check on the wellbeing of all remaining employees.
4. All employees who have come into close contact with the patient are to exercise self-quarantining
   measures, and work from home with immediate effect. They are to report twice-daily temperatures to the
   SMO, who will log these as records.
5. In the event of a subsequent confirmed case, steps 4 – 7 are to be repeated.
CONTINGENCY: CONFIRMED CASE
As the company’s premise will likely be locked down or closed for deep cleaning, the procedural steps to
ensure operational continuity are:
1. ALL office staff members to work from offsite and/or separate venues, including critical functions
   (Operations, Workshops)
2. The SMO to liaise with the relevant authorities to ensure compliance on closing of office premises, ands
   subsequent investigations and undergoing of sanitising / cleaning upon clearance from the authorities.
3. Essential functions - diesel pumping: Operations to activate contingency fuel pump site partners to
   kickstart bus license plate list update and payment card activation immediately; and notify all drivers
4. Essential functions - Bus repair works: Operations to activate workshop / repair shop suppliers to stand
   by facility for Westpoint usage
5. All customers to be notified as soon as feasibly possible on situation, and twice-daily updates to be
   blasted through SMS to key stakeholders by Operations team
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