IT modernisation moves pet food manufacturer into next phase of growth and innovation - CUSTOMER
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IT modernisation moves pet food manufacturer into next phase of growth and innovation CUSTOMER Staughton Group LOCATION Howlong, New South Wales, Australia INDUSTRY Manufacturing / Consumer and Retail
Challenge
M
anual and outdated processes to manage a rapidly growing
business
O
utdated legacy systems with limited integration between business
functions
S
iloed solutions and manual workarounds required consolidation
into a single modern ERP platform
Solution
O
racle JD Edwards EnterpriseOne on Oracle Cloud Infrastructure
(OCI)
C
omprehensive training
D
XC managed services and post-go-live support
Results:
Improved visibility of financial performance and indicators
F
aster real-time reporting, enhanced process control and mobile
functionality
S
ignificant productivity, efficiency, data accuracy, and employee/
customer experience benefits
2IT modernisation moves pet food
manufacturer into next phase of
growth and innovation
A dynamic leader in Australia’s manufacturing industry, Staughton Group is a
fast-growing and innovative business located in the beautiful Murray River region
of New South Wales. The company provides an end-to-end manufacturing and
logistics solution to businesses in the food ingredient and retail sectors. Through
its four key businesses and multiple brands, it manufactures dry pet food and
meaty treats under either its own brand or clients’ private labels and supplies raw
ingredients to the global pet food industry.
As Australia’s largest domestic raw pet food ingredient supplier with the largest
thermal drying facility for pet treats in the southern hemisphere, the state-of-
the-art manufacturing plant runs 24/7 to produce the highest quality products
available worldwide. As well as supplying many retailers in Australia, Staughton
Group exports to ten countries across Asia, Europe and America.
“It was clear to us that DXC Business no automated link between products
dispatched to invoicing. There was also
knew their stuff - and
that they’d listened to challenge inadequate product traceability for
manufacturing control, and Microsoft
our requirements. It was Having already experienced
Excel was used for complex costing
a committee decision consistent exponential growth for
and retail sales order management.
which everyone felt very the past several years, Staughton
Overall, this resulted in limited process
comfortable with.” Group is looking to continue its
control across multiple systems used
ambitious expansion journey. With
by multiple people.
— Emma Birney the complexity and number of
Sales operations and products manufactured rising, the Emma Birney, sales operations and
planning manager business was becoming more difficult planning manager for Staughton
Staughton Group
to manage. Significant new customers Group, explained, “The business
like Coles, Woolworths and Aldi expanded quickly. When I started
meant more stringent control and five years ago, we had seven
compliance requirements. Staughton administrative staff - we now have
Group’s use of MYOB and outdated over 100. We were sending out one
legacy systems was no longer viable. or two 40ft containers a week to
supply US manufacturers, whereas
Limited integration between business
now it’s between 35 and 45.”
functions, disparate applications
supporting them, and manual Staughton Group sought a solution
processes caused many issues. and implementation partner to
There was no formal purchasing modernise its IT environment and
system, no procurement visibility for consolidate and automate business
forward planning, and multiple steps operations to help drive the company’s
were required (and three people’s innovative strategic vision and
involvement) to create an invoice, with accommodate its next growth phase.
3Solution Implementation
Initially, Emma worked with an external The high-level design was initially
consultant to evaluate solutions. Only managed on-site, however with
cloud solutions were considered the onset of COVID-19 restrictions,
for several reasons. Being in a small the detailed design, build, testing,
country town with frequent electricity implementation, training, and go-live
drop-outs, on-premise servers meant was conducted remotely.
“Staughton Group is a all staff across the company’s multiple
The legacy data wasn’t in the best
company with an amazing sites might be affected. With a small
shape causing initial difficulties
IT team, no servers to manage on-site
culture of collaboration in stabilising the data migration
was also appealing. Emma commented,
and friendliness and program, and infrastructure in a
“We faced issues in the past when
were always professional remote and rapidly changing site
the electricity went out. With a cloud
posed challenges. Emma said, “This
and candid to deal with. solution, our factory might go down,
was a huge project for us with a
Working together, we but most other people not living in
quantum leap in functionality. The
quickly managed any the immediate vicinity can continue
team here is inexperienced. They
issues that arose to deliver working remotely.”
really stepped up to the task, but
a successful outcome.” After completing a comprehensive none of them had been involved
requirements gathering exercise, in an ERP implementation project
— Richard James
500 tools were included for like this before. We didn’t have a lot
Director of DXC’s Australia
and New Zealand evaluation, with Staughton Group of data to begin with, so building
Practice for Oracle issuing an expression of interest master data from scratch and getting
(EOI) to 50 organisations. The it right was critical. We loaded it
responses received were rated several times, which helped us learn
with two solutions ultimately where the errors were.”
shortlisted. Based on industry, ERP
Richard James, director of DXC’s
implementation and cloud migration
Australia and New Zealand Practice
expertise, DXC’s Practice for Oracle
for Oracle said, “Staughton Group is
was selected to implement JD
a company with an amazing culture
Edwards EnterpriseOne (JDE) and
of collaboration and friendliness and
custom Java applications hosted on
were always professional and candid
Oracle’s Cloud Infrastructure (OCI)
to deal with. Working together,
to provide a reliable and scalable
we quickly managed any issues
business platform. Emma said, “It
that arose to deliver a successful
was clear to us that DXC knew their
outcome.”
stuff - and that they’d listened to our
requirements. It was a committee
decision which everyone felt very
comfortable with.”
4Results and • R
educed invoicing complexity with
orders and dispatch automatically
benefits linked to invoicing,
The cloud-based solution has • R
educed manual checking of
streamlined, automated and pricing (previously three times,
integrated end-to-end business now once),
processes, enabling Staughton • B
etter utilisation of resourcing
“We now have our Group to proactively manage its with a reduction in the exponential
foundations right with manufacturing business with a growth of headcount to manage
people doing what they modern user experience in one disparate systems.
need to do. We have clear platform. This transformation
Emma said mobile functionality
eliminates manual system tasks and
visibility and reporting eliminated several steps on the
‘work arounds’ and siloed solutions
on all business areas, production floor, “I couldn’t be
to provide around 105 named users
which I believe will prouder of the uptake. Previously,
and 30 mobile device users with a
a third-party warehousing tool
open up a minefield of single integrated ERP solution.
managed finished goods, with stock
opportunities.” consistently misplaced.” Having
Previously, these business processes
— Edward Staughton were incredibly labour intensive control of physical stock locations
Managing director and impractical. Managing director makes a huge difference, as does
Staughton Group Edward Staughton said, “We now the availability of standard bill of
have our foundations right with material (BOM) for product quality
people doing what they need to do. tracing and tracking. This also
We have clear visibility and reporting supports the company’s ability
on all business areas, which I to respond promptly to audit
believe will open up a minefield of and compliance requirements -
opportunities.” particularly relevant for the export
business. The production and
The platform offers increased
warehouse teams have far less
efficiencies across financials,
computer work to complete and
procurement, inventory,
more time doing - helping ensure
manufacturing, manufacturing
containers get out on time - to meet
planning, sales and advanced pricing,
customer demands.
with mobility functionality on the
production floor and warehouse. For administration staff, the
Major advancements include: simplicity is tangible. For example,
the accounts receivable and accounts
• Improved visibility of financial
payable process change is immense,
performance and indicators,
with the ability to look at exceptions.
• F
aster real-time reporting,
These team members never had that
enhanced process control and
opportunity - they were constantly
accountability/ownership by
searching for hidden information,
individuals,
changing and cleaning up data,
• M
obile functionality to move stock analysing everything for anomalies.
and maintain traceability, Emma said, “I can see that six
months from now, users will look
back and say ‘wow, look at what I do
now’.”
5Emma said, ‘With the knowledge,
expertise and dedication from DXC,
The future
moving to JDE EnterpriseOne on In addition to getting core business
Oracle Cloud Infrastructure was a solution foundations right, DXC
clear and cost-effective decision for now provides ongoing managed
us. Despite this project having to be services to Staughton Group and
implemented remotely, and limited offers insight into potential future
experience from the internal team, application functionality. These
“With the knowledge, DXC achieved a full transformation complementary solutions include
expertise and dedication for us. Training was challenging Salesforce automation, intelligent
from DXC, moving to JDE since this was a substantial change, transport management, preventative
EnterpriseOne on Oracle however, the group was supported equipment maintenance and
Cloud Infrastructure was throughout. I can’t commend the industry-leading human capital
DXC team and process highly enough management solutions.
a clear and cost-effective
- it was as good as it gets.”
decision for us.”
Managing director Edward Staughton
— Emma Birney said “Our business has succeeded in
Sales operations and
planning manager pursuing international and domestic
Staughton Group market growth by leveraging
its Australian IP and technology
considered world’s best practice.
We are progressively corporatising
by upgrading systems, staffing and
processes while retaining our speed
to market and flexibility. This project
is part of that process.”
Learn more at
dxc.com/au/practices/oracle
dxc.com/nz/practices/oracle
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems
Get the insights that matter. and operations while modernizing IT, optimizing data architectures, and ensuring security
and scalability across public, private and hybrid clouds. The world’s largest companies and
public sector organizations trust DXC to deploy services across the Enterprise Technology
Stack to drive new levels of performance, competitiveness, and customer experience.
Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
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