Interactive Interface Solutions for Business - Natural Language Automated Communication
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Nanosemantics Lab Interactive Interface Solutions for Business Natural Language Automated Communication
About Us
14 90+ 30
expert professionals (many have
years at the market implemented projects
PhD degrees in relative fields of
(since 2005)
expertise)
Skolkovo Foundation resident National Technological Initiative Principal Owner:
(NTI) of Russia NeuroNet Cluster Natalia Kasperskaya
member
Chatbot Dialog Interface allows users to interact with a machine or a database using natural language means (via text or voice)
What are the pros of using
a Chatbot?
1 2 3 4
Reduced Call Center
1 Workload
Most inquiries received by a call center are single-type
repeating questions. A Chatbot can help the user to get
access to the required information instantaneously thus
avoiding the necessity to make a full-cycle phone call to
the contact center.
Dialing the Call Center Number
Waiting
Caller Authentication
Explaining the Problem
Soliciting an Answer
2 Generated Leads
A Chatbot is available 24/7 for communication with
customers
Finding out Collecting
Customer’s needs contact data
Entering the data Sending the data to
into CRM sales department
3 Sales and promotion
A Chatbot can assist customers in selecting goods. It can
share the information on specific selling points and
prompt the client to the shopping cart or connect them
to an operator.
4 Personalized
Communication
A Chatbot can effectively use collected data from the
user's profile and the contact history during its
interactions. Such personalized communication increases
the interaction's efficiency and strengthens emotional
loyalty.
5 Collected
Insights
Smart chatbots keep the user interaction history,
which helps them sustain long, meaningful
dialogs. Further dialog analysis allows for a deeper
understanding of customer needs and provides
valuable insights for product improvement.6 Interactions
Gamification
A Chatbot can joke, introduce emojis and gifs, and find
various other ways to entertain a customer. Such means
of communication certainly increase emotional loyalty,
help to perceive the chatbot as a human, which results in
prolonged, engaging conversations.You can also employ a chatbot to:
Act as a decision-making
Encourage targeted actions, Manage user account and/or
support system (for online
prompt users to visit relevant its balance (”Virtual concierge
purchases or product
webpages /personal manager”)
consulting)
Determine the inquiry origin Сonduct polls and voting
Proactively offer new products to
region and provide
users, notify them about special
information relevant to the
offers and relevant updates
specific regionTech solutions
examples
1 2 3 4Customer Support ”Customer Support” Chatbot department Collects complaints and Provides technical support Reduces call center workload at processes claims peak times Tells users about company Resolves problems "here and Becomes a source of information activities, products, and special now" by providing instructions on customer preferences or offers and useful links problems with the product
”Domestic Support” Chatbot
Domestic Support
department
Reduces response time and Allows to conduct quick Advises on technical issues
improves the quality of home polls and voting including company’s internally
interactions used software and systems
Р
Reduces the cost of support and Automates routine tasks, e.g. ordering office
replaces live operators supplies, coffee, and cookies, booking conference
rooms, processing business tripsHR department
”HR” Chatbot
Р
Automates the candidate Provides advising services Reduces the cost of HR
search and primary to potential candidates department operations
selectionSales department
”Promoter” Chatbot
Becomes a virtual product Promotes a product and Adapts to customer’s
representative or a point of advertises deals & offers communication style by
sale considering the product and
the interaction context
Helps select Personalizes the customer
the best-fit product experienceLet’s Compare!
КТО КОГО?
Button-based Nanosemantics
Criteria Chatbot Chatbot
Dialog variety Rigid dialog tree Open set of dialog scenarios
List of supported topics Limited Unlimited
Working with regular context-free grammar
(natural-language processing) - +
Recognizing user’s intent - +
Context awareness - +
Topic recognition - +
Clarifying questions Limited quantity, rigid form Unlimited, any form
Identifying facts / objects in a dialog - +
Correcting typos, mistakes, slang, abbreviations - +
Answers are being generated during the
Answer variety A rigidly fixed set of answers
dialog
Personalized communication - +
Ability to use voice technologies (ASR and TTS) - +Achieved Milestones
40% Х2 >10%
Faster information search Customers engage with
Call center and online chat
a chatbot
workload reduction
>20% Х3.5 UP TO 90%
Customers turn to chatbot Increase of average Recognized inquiries
for a second consultation website page depthHow does it work?
1 2 3 4Technical Details
Widget +
SaaS
Nanosemantics Chatbot is a classic SaaS solution
consisting of two parts: Widget and SaaS represented by
our own cloud service
A Chatbot can be integrated into any external data
sources (CRM, ABS, and other client intra-systems) as well
as with any external interfaces (messengers, apps, etc.)
A Chatbot is compatible with messengers and social
CRM ABS
networks: Facebook, Telegram, Viber, Skype, Kik, Slack,
WeChat, VEON, VK, OK, Instagram, etc. Messengers and Internal
social networks Systems
A Chatbot can be integrated into various
platforms/software: AVAYA, Genesis, Zendesk, LiveTex,
Skillaz, VCV, etc.Creating a Chatbot
1. Project Evaluation 2. Development 3. Maintenance
• Collecting information and filling out a • Developing the knowledge base • Linguistic maintenance
brief (knowledge base updates)
• Technical work and integration
• Receiving data analysis • Technical maintenance
• Internal testing by Nanosemantics
• Outlining functionality • Monthly reports
• External testing by the client
• Calculating the terms and cost of work • Pitching further Chatbot
• Troubleshooting and resolving
development ideas
problems
Result: Result: Result:
Commercial proposal Launching the Chatbot Increased number of quality dialogs6 reasons
to work with us
1 2 3 4Why Us?
1 2 3
More than 12 years of unique Our own linguistic technologies A platform that allows to create
experience developing that allow us to create complex chatbots in any language (we have
dialog interfaces dialog scenarios in natural already implemented projects in 12
language languages)
4 5 6
A wide range of industry-specific Easy API integration with most Dialog processor that provides
solutions, including solutions for services and information fuzzy adaptive search in the
companies working with personal systems knowledge base and calculates
data and multi-million audience answer relevance to a user’s
inquiryOur Clients Trust Us:
Contacts
Phone: +7 (495) 995 58 72 (add. 218)
E-mail: hello@nanosemantics.ai
https://nanosemantics.ai/
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