TTC & PRESTO TOWN HALL: TRANSITION TO PRESTO
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TTC & PRESTO TOWN HALL: TRANSITION TO PRESTO Kirsten Watson, Deputy CEO - Operations, TTC Annalise Czerny, Executive Vice President, PRESTO March 2019 Town Halls • March 26: St. Wilfrid Catholic School [Finch Ave and Sentinel Rd] • March 27: Scarborough Civic Centre - Council Chamber [Ellesmere Rd and McCowan Dr]
TTC/PRESTO TOWN HALLS
At the December 11, 2018 Town Hall, the public requested additional consultations in the Scarborough
and Jane and Finch areas. The following consultations were held in March 2019:
• March 26, 2019: St. Wilfrid Catholic School [Finch Ave and Sentinel Rd]
• March 27, 2019: Scarborough Civic Centre [Ellesmere Rd and McCowan Dr]
Meeting Advertisements & Promotion
• Meeting Notice posted on the TTC website & e-mail to key stakeholders to notify of the upcoming Town Halls
on PRESTO and PRESTO Tickets (March 14)
o Stakeholders were requested to distribute the meeting notice via their community boards, newsletters or
social media, and share it directly with their community stakeholders and partners
o City of Toronto’s Employment/Social Services and Shelter Support/Housing Administration also shared
this meeting notice with their stakeholders and community groups on our behalf
• StarMetro Advertisement (March 19)
• Scarborough & North York Mirrors Advertisement (March 21)
• Social Media Advertisements: Twitter & Facebook (March 22 – 27)
2
AGENDA
TOPICS TIME
Open House 6:30 to 7:00 pm
Introductions & Safety Briefing 7:00 to 7:05 pm
Presentation
• PRESTO Overview 7:05 to 7:25 pm
• You Asked – We Listened: Addressing Concerns
Q&A Period
7:25 to 8:25 pm
• Feedback forms will be provided to share concerns or ask questions
Concluding Messages 8:25 to 8:30 pm
3
PRESTO
Overview
4
WHAT IS PRESTO?
PRESTO is a seamless regional transit fare card system aimed to
modernize the way people pay for public transit
5
PRESTO BENEFITS
ALL PRESTO CARDS REGISTERED CARDS TRANSIT & SERVICE
Lowest fare prices and Balance protection Planning benefits from
discounted fare trips (GO, UP) travel data to better meet
Autoload (funds) customer needs &
Two-hour transfer behaviours
Autorenew (Monthly Passes)
Card and funds never expire
Negative balance
Inter-agency travel
Discounts on Toronto’s top
attractions
6
HOW TO USE PRESTO
DEBIT TTC
Buy a PRESTO card for Shoppers
CREDIT Customer
$6 Drug Mart
CASH Service
YOUTH TTC
Set your fare type on the Shoppers
Customer
card SENIOR Drug Mart
POST-SECONDARY Service
DEBIT TTC
Load your card with Shoppers
CREDIT Customer
money or a monthly pass Drug Mart
CASH Service
Tap every time
7
PRESTO APP - FOR THOSE WHO HAVE ACCESS TO A SMART PHONE
While on the go, load funds and passes onto your PRESTO card
• Load instantly on Android
Manage your card on the Go
• Autorenew/Autoload
• Check card balance
• Review trip history
Alert notifications for added peace of mind
Committed to continuous improvement
8
YOU ASKED
WE LISTENED
9PUBLIC OUTREACH: EDUCATION & PROMOTION
YOU ASKED
• Request for more education on the new PRESTO system
WE LISTENED (Initiatives done so far)
In person (by TTC & Metrolinx)
• TTC Customer Service Agents and Ambassadors
• PRESTO pop-up booths
• Community education sessions by PRESTO Customer
Care
• Discussions with agencies and groups
Online Updates (by TTC & Metrolinx)
• Social media (Twitter, Facebook, Instagram, Youtube)
• Web updates
10PUBLIC OUTREACH: EDUCATION & PROMOTION (CONTINUED)
YOU ASKED
• Request for more education on the new PRESTO system
WE LISTENED (Initiatives done so far)
Advertising (by TTC & Metrolinx)
• Advertising campaigns to educate customers about
the new fare options on PRESTO (print and digital)
Automated updates
• Platform Video Screen messages
• PA announcements in subway stations
11ACCESSIBILITY & EQUITY
YOU ASKED
• Concerns on accessibility of services in general and for customers with disabilities
WE LISTENED
• Regular consultation with TTC Advisory Committee on Accessible Transit (ACAT) and
Metrolinx Accessibility Advisory Committee (AAC)
• PRESTO Reader Features
o Tap results (card acceptance or decline) are shown with large, bright graphics and distinct
sounds
o Lower reader placement on the accessible fare gates
• PRESTO Vending Machine Features
o Audio mode via headset with PIN pad control
o Large text labels featuring tactile text, symbols and Braille
• Transit Equity
o Fair Pass Discount Program available for eligible adult residents receiving Ontario
Disability Support Program or Ontario Works assistance
12LARGE TEXT, BRAILLE, SYMBOLS AUDIO
RELIABILITY
YOU ASKED
• Concerns about device and fare gate reliability, correcting account issues, and remote
loading delays
WE LISTENED
• TTC & PRESTO consistently working together to increase reliability (Dec 2018 results):
o Fare Vending Machines: 97.6%
o Self-Serve Reload Machine: 99.8%
o PRESTO Readers: 98.9%
• TTC working with S&B (Scheidt & Bachmann) on fare gate reliability (Nov 2018 results):
o Fare gates: 97.7%
Reliability results are published in the TTC CEO Report
14DATA & PRIVACY
YOU ASKED
• To address privacy concerns
WE LISTENED
• Metrolinx is committed to keeping your information confidential
• Processes and policies are developed with protection of privacy in mind, while maintaining
the safety and security of the regional transit system
o Information may be provided to Police in critical circumstances (e.g. Amber Alert, security
threats)
• Staff handling personal customer information receive necessary training to ensure your
information is protected and used appropriately
• Full policy is posted here: https://www.prestocard.ca/en/privacy
15PURCHASING OPTIONS
YOU ASKED
• Concerns with purchasing PRESTO cards only at subway stations and Shoppers Drug Mart
• Concerns with the PRESTO card costs and minimum load values being too high
WE LISTENED
• Additional purchasing locations are under review by Metrolinx and TTC
• PRESTO card cost covers manufacturing and administrative expenses
o Cost is recovered through lower fares on PRESTO and the 2-hour transfer
• Minimum load
o PRESTO minimum load policy is currently under review
o Fare vending machines at subway stations have a minimum load of $5
16PRESTO TICKETS PILOT
YOU ASKED
• More options to pay with PRESTO
WE LISTENED
• Spring 2019: sold at Lawrence West and Yorkdale stations (Pilot)
• Summer 2019: sold at all TTC subway stations
• 2019: select Shoppers Drug Mart locations
• How to use:
o Purchase in subway stations or select Shoppers Drug Mart
o Tap the PRESTO reader and keep as Proof-of-Payment
17PRESTO TICKET PRICING & EXPIRY CONCERNS
YOU ASKED
• To address PRESTO Ticket pricing and expiry concerns
WE LISTENED PRESTO Card Benefits
• Options: • Lowest fares and concessions
o One-ride $3.25 • Discounts on GO & UP Express
o Two-ride $6.50 • Balance protection
o Day pass $13 • Automatic top up of funds
• Automatic pass renewal
• Expiry
o 90 Days – vending machines at subway stations or Shoppers Drug Mart
o 1 Year – when purchased in large quantities (bulk)
• April Board approval request: Allow for exchanges for unused expired PRESTO tickets
o Exchanges for valid fare of equal value; and
o Exchanges up to 1 year after expiry
18PRESTO CARDS VS TICKETS: KEY DIFFERENCES
PRESTO Card PRESTO Ticket
Material Durable plastic, like a credit/debit Tear-resistant paper
Cost of fare media $6 - offers convenience features -
Reloadable Yes - online or in person No
Discounts Yes - concessions, Fair Pass, co-fare No
No Expiry Yes No
Loss/Theft Protection Yes - when registered No
Manage with Web/Mobile Yes - prestocard.ca & mobile app No
Travel outside TTC Yes - GTHA and Ottawa No
19BULK SALES
YOU ASKED
• Concerns with minimum orders, process, delivery/pick up options
• Social services/agencies/school boards require a single-ride product purchased in bulk at a
discount
o Fare accessibility for the under-housed or those living on the streets
WE LISTENED
• Minimum order quantity of 400 is under review
• One-ride tickets will be available for purchase at a discounted rate (subject to Board
approval)
• Bulk purchase process details for tickets and PRESTO cards is under review
o Social Service Agencies to be consulted
20Q&A
21BULK SALES WE WANT TO HEAR FROM YOU • What do you do today when you want to purchase tokens in bulk? What do you like about it? • How many tokens in bulk do you usually purchase? • How would you feel if we offered lower quantity (
FEEDBACK SUBMISSION
Please submit feedback regarding this session via the comment form provided
tonight or by April 8, 2019 to TTCBuilds@ttc.ca
Feedback on PRESTO Tickets: prestotickets@metrolinx.com
Other TTC Contacts
• Customer Service
o 416-393-3030 (daily 7 a.m. to 10 p.m., closed holidays)
o Twitter: @TTChelps
• TTY Line: 416-481-2523 (daily 8 a.m. to 5 p.m., closed holidays)
• Route/Schedules/Fares: 416-393-4636 (INFO) or ttc.ca
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