Trustly Payout Product description April 2020
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Trustly Payout
Product description
April 2020
This document is for merchants that have shown initial interest
in Trustly’s Payout product. Subject to NDA agreement.
TRUSTLY PAYOUT APRIL 2020 Content 1. Introduction 3 2. Payout flows 4 2.1. User Initiated Payout 4 2.2. API Payout 4 2.3. Refund 4 2.4. Manual Payouts 4 2.5. Overview of Trustly Payout Products 5 3. Product details 6 3.1. Coverage & Speed 6 4. Product functionalities 8 4.1. Devices 8 4.2. Authentication Methods 8 4.3. Languages 8 4.4. BackOffice 8 4.5. Merchant experience 8 5. Integration 9 5.1. API 9 5.2. PSP 9 6. Support 10 6.1. Merchant 10 6.2. Consumer 10 6.3. Availability 10 © 2020 TRUSTLY GROUP AB - CONFIDENTIAL 2
1. Introduction This document provides detailed information about Trustly’s Payout product. Trustly’s payment platform can process automated bank payments and credit transfers to bank accounts in Europe, the US and Mexico. Trustly’s proprietary technical platform enables instant payouts to bank accounts across Europe and the US. The payout product has many use-cases in verticals like financial services, e-commerce, gaming and travel. Trustly enables merchants to increase customer acquisition, customer loyalty and reduce operational efficiencies. Trustly is a licensed Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority (“Finansinspektionen”). The company conducts payment services in accordance with the Payment Services Act (2010:751). © 2020 TRUSTLY GROUP AB - CONFIDENTIAL 3
TRUSTLY PAYOUT - PAYOUT FLOWS APRIL 2020
2. Payout flows
Depending on the intended application of the 2.3. Refund
product, the feature configuration and end-user
experience are different. Below are the most Refunds mainly occur within E-commerce and Travel,
common applications of the Payout product: where end-users have goods/services they want to
return. The merchant can choose to integrate either
1) User Initiated Payouts, or 2) API Payouts.
2.1. User Initiated Payout
1. If the end-user used an alternative payment
User Initiated Payouts are a seamless means of method (other than Trusty) for the deposit (that
making payouts, avoiding manual inputs like does not offer automated refunds), the end-user
inserting bank account number / IBAN number. The follows the User Initiated Payout flow.
end-user starts with logging in to their bank account
and then selects which account they want to make 2. If the end-user has already used Trustly for
the payout to. The seamless user experience, the deposit order, Trustly uses API Payouts to
without the need to look up and automatically refund the end-user to the same
fill in bank account details or IBAN bank account.
manually, significantly improves The most common application of the refund
customer loyalty. Please have a product happens in connection with a deposit
look at the demo below or scan order — as an API Payout.
the QR code.
Select bank Login Open 2FA Authenticate Select account Confirm Payout Done
2.2. API Payout 2.4. Manual Payouts
API Payouts are automated and require no customer Trustly also offers a possibility for end-users to
input. First, the end-user makes a deposit with manually write their bank account information in
Trustly. Then Trustly uses the same bank account the iFrame. This is an alternative way to conduct
for the payout. When the merchant sends an API payouts in relation to the preferred customer
call for the payout to be made, Trustly’s proprietary methods mentioned above.
bank infrastructure network ensures the payout
transaction ends up in the end-user’s bank account
as soon as possible — mostly instantaneously.
© 2020 TRUSTLY GROUP AB - CONFIDENTIAL 4TRUSTLY PAYOUT - PAYOUT FLOWS APRIL 2020
2.5. Overview of Trustly Payout Products
A table of the two different products that Trustly offers:
User Initiated Payouts API Payouts
Suitable Applicable
Verticals Gaming & Finserv Travel, E-com, Insurance, Finserv, Gaming
1. End-user logs in to bank in Trustly’s iframe. 1. End-user has used Trustly for an earlier
payin, which enables Trustly to automatically
2. Trustly automatically collects end-user’s use the same bank account details.
How it works bank accounts.
3. End-user chooses account where money
should be withdrawn.
© 2020 TRUSTLY GROUP AB - CONFIDENTIAL 5TRUSTLY PAYOUT - PRODUCT DETAILS APRIL 2020
3. Product details
3.1. Coverage & Speed
Trustly speeds up the process of payouts, enabling With Trustly’s proprietary network of bank
merchants to enhance the customer experience. infrastructure, Trustly is able to offer an Instant
Trustly’s proprietary bank payout platform processes service in the majority of cases.
fully automated bank payments to bank accounts in
1. Instant: 24/7 instant payouts in supported banks
all supported markets. The Trustly payment platform
and markets.
holds client funds accounts in several banks across
Europe. As a merchant, you do not need to worry 2. Fast: Same bank-day payouts to almost all
about allocating funds by country or currency; banks in the Eeurozone, and in many non-euro
simply fund one of our client funds accounts in the countries too.
currency of your choice and we will disburse the
3. Standard: Next bank-day payouts to all banks in
funds across Europe in-line with your demand.
supported markets. The payments are routed in
The Payout platform is based on a large network accordance with instructions received from the
of connected banks. The speed of Trustly’s payout merchant, and depend on cut-off.
product varies depending on opportunities for the
1. Market
2. Currency
3. Sending bank transaction capabilities
4. Receiving bank transaction capabilities
© 2020 TRUSTLY GROUP AB - CONFIDENTIAL 6TRUSTLY PAYOUT - PRODUCT DETAILS APRIL 2020
Instant Payout coverage
Instant Payout Coverage (inc Target 2) Instant Payout Coverage (exc Target 2)
99% 98%
88% 88%
100% 100%
99% 92%
100% 100%
83% 69%
68%
100% 100% 48% 100% 25% 48%
100% 93%
79% 13%
98%
94% 7% 78% 7%
92% 28%
100% 1%
7% 21% 7% 21%
87% 51%
100% 99% 72%
100%
Payout speeds are sold in different packages, either Instant, Next Day or Slow.
In Gaming, the options are Instant or Next Day, and in other verticals the options are Instant or Slow.
© 2020 TRUSTLY GROUP AB - CONFIDENTIAL 7TRUSTLY PAYOUT - PRODUCT FUNCTIONALITIES APRIL 2020
4. Product functionalities
4.1. Devices settlements, process transactions manually, read or
export the account ledger or other data and carry
Trustly’s Payouts are optimized for all user devices out FX orders, among other things.
(mobile, desktop, laptop, tablet). Trustly delivers a
responsive graphical user interface (ReGUI) and Access to the BackOffice is fully flexible, with
supports retina displays. individual logins and different user rights depending
on requested configuration. Access is protected
with two-factor authentication using a one-time
4.2. Authentication methods SMS code as well as IP-restrictions as standard.
Trustly supports the latest and most popular
authentication methods used for banks in Typically all data available in the BackOffice is
the respective local markets. Authentication available to export in CSV (comma separated
methods include: values) format. CSV files are easily imported into
Microsoft Excel for further reconciling or analysis.
1. Software-based technology (e.g. BankID,
NemID text message) Trustly offers BackOffice training and tutorials
upon request.
2. Username and password
3. Code card readers
4.5. Merchant experience
4. One time password (OTP) banking on top of the
The client account is funded via regular bank/
traditional analogue methods (e.g. scratch cards,
credit transfers. When requesting a new funding
TAN lists)
order, a unique reference code and recipient bank
account details (Trustly’s client funds account)
4.3. Languages are presented to where a regular credit transfer of
If the consumer requests the Payout in the Trustly the desired amount and currency is made by the
iframe (if the product application demands this), merchant. Fundings typically settle and become
a language selector is always presented. The Payout available on the client balance the next bank day
service has native language support for all supported but may settle the same day depending on bank
markets plus English. The language settings can be cut-off times. As soon as the funding has been
set to automatically apply the browser language settled via regular clearing (express fundings are
settings by altering the language attributes when available depending on the merchant’s bank’s
requesting the service. offered services and subject to their pricing),
the funds are made available to the merchant’s
Trustly’s BackOffice (the merchant interface), balance. The funds are maintained in the currency
currently supports English and Spanish. that the funding was made and received in.
If the total client funds balance (in all currencies)
4.4. BackOffice is not sufficient to cover the requested Payout,
Trustly’s services can be monitored, reconciled and the processing is stopped until funds are available.
operated using the API features for full integration in Negative total balance is not possible. Trustly’s
existing systems or via the graphical online merchant system automatically calculates and handles the
interface, the BackOffice. The web interface currency balances. Note, that Trustly’s services
includes all the tools needed to do reconciliation, do not report insufficient funds; this is up to the
check currency balances, order fundings, request merchant to monitor and plan for.
© 2020 TRUSTLY GROUP AB - CONFIDENTIAL 8TRUSTLY PAYOUT - INTEGRATION APRIL 2020 5. Integration Trustly’s entire payment platform with all products in all markets is available through one integration and one agreement. This integration can be made in different ways. For the Payout product the following are available: 5.1. API This is the most powerful way to integrate Trustly, that will allow your business to draw on the full advantage of our product portfolio. Basic knowledge of network programming and monetary transactions are required. Any operating system and any programming language can be used to integrate our API. Find the full documentation and more details here. 5.2. PSP A payment service provider (PSP) offers merchants multiple payment alternatives. The Trustly Payout service can be integrated through a technical PSP, see more details here. © 2020 TRUSTLY GROUP AB - CONFIDENTIAL 9
TRUSTLY PAYOUT - SUPPORT APRIL 2020 6. Support 6.1. Merchant Depending on which service package is chosen, immediate merchant support is provided on the Trustly website via the User Support Center FAQ as well as Company Technical Support. In addition, a highly qualified technical support team is available via phone, mail and a ticketing system for merchants. 6.2. Customer Based on the contractual relationship with the merchant, Trustly offers second-line support and does not handle consumer support (first line). If Trustly receives consumer queries, they are re-directed to the merchant that owns the consumer relationship in most cases. 6.3. Availability Trustly provides a market-leading around-the-clock technical customer support — 24 hours per day, 365 days per year. © 2020 TRUSTLY GROUP AB - CONFIDENTIAL 10
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